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Jennifer Rice

Customer experience, brand, strategy, ecosystems, coherence, and anything else that might catch my fancy.

Last Build Date: Sat, 08 Nov 2014 09:04:52 -0800



Sat, 08 Nov 2014 09:04:52 -0800

I just took a full-time position at Forrester Research serving as Principal in their Customer Experience consulting practice. I'm enjoying being part of a team, having an office, working on a topic that I love, and of course a regular...

Best of Jen's blogs

Sat, 30 Aug 2014 15:24:05 -0700

I'm digging through all my posts looking for writing samples across my 3 blogs and wanted to consolidate them here in one place. These were either popular enough to generate good conversation or are a good demonstration of how I...

Yearning for wholeness

Thu, 23 May 2013 08:18:48 -0700

Came across a tweet this morning from Andrew Zolli: "Reflecting on the intersection of kairotic time, 'urgent biophilia' and #resilience… there's a there, there…" Oooh. Absolutely. This gives me another perspective for my book proposal on Coherence. Kairosis is the...

The power of brands to change the world, part 2

Tue, 21 May 2013 07:10:32 -0700

Posted the second in a series of three posts on world-changing brands on my business blog. This one looks at power and permission (which is linked to brand extendibility). Take a look and leave a comment!

Coherence: The Prerequisite for Resilience

Thu, 16 May 2013 11:40:51 -0700

Resilience has become quite the buzzword these days. The term originated back in the 1970s in the field of ecology, and since then others have been refining and expanding to personal, organizational, societal systems. Resilience is essentially the ability of...

The Power of Brands to Change the World, part 1

Wed, 15 May 2013 10:55:12 -0700

I just posted the first of a series of three articles on The Power of Brands to Change the World on my business blog. This post highlights our 5 Sustainable Brand stages and framework, and plots a back-of-the-napkin audit of...

20% discount for Sustainable Brands '13

Mon, 13 May 2013 17:47:19 -0700

I'll be teaching a workshop called Sustainable Brands 101: Integrating Sustainabilty at the Brand Level at the upcoming SB'13 conference in San Diego, June 3 - 6. Use discount code NWSPKSB13 to get 20% off.

Wired for Failure? Why Western Culture is Unsustainable

Mon, 13 May 2013 15:51:52 -0700

Our society is slowly coming to the realization that everything is connected and interdependent. Crises are occurring more frequently – from bank crashes to droughts and hurricanes – prompting individuals, corporations and governments to consider how actions ripple outwards to...

20% off my session at Sustainable Brand Seminar Series

Fri, 10 Sep 2010 10:30:25 -0700

This fall, I’ll be teaching Brand Strategy: Building the Credible Sustainable Brand as part of the newly launched Sustainable Brands Seminar Series. The 5 one-day individual courses will be held in four cities: San Francisco, hosted by Williams Sonoma –...

10 strategies for building a credible sustainable brand

Fri, 13 Nov 2009 10:06:13 -0800

I recently conducted a webinar on 10 Strategies for Building a Credible Sustainable Brand in conjunction with Sustainable Life Media. While I'll never again agree to develop an hour's worth of new content with 1 week's notice (!), I appreciated...