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Preview: The Information Point

The Information Point

Keep up with the latest happenings at Library West public service points, including the InfoPoint, the Circulation Desk, Ask A Librarian and the Research Assistance Desk.

Last Build Date: Sun, 05 Oct 2014 05:47:50 +0000


Upcoming Library Related Conferences

Tue, 21 Oct 2008 17:19:00 +0000

This great list of library conferences was just posted on DIG_REF:

September Stats

Wed, 15 Oct 2008 17:38:00 +0000


Have you felt busy the past month? I think I may know the reason why! This past September, we have had 2480 reference questions, 2020 directional questions and 877 IT/printing queries at the Research Assistance Desk of Library West.

Information Pointers and Circ Staff: 1288 of the 2480 reference questions came to us at the second floor desk.

If you look at the chart above, the valleys are Fridays and Saturdays and the peaks are on Wednesdays.

Recently we started recording statistics in more detail at the Research Assistance Desk, to see if we could fine tune our service hours to the demand. Thank you for taking the time to record your statistics by the hour so that we can establish a more accurate snapshot of the days and hours that our services tend to be in demand. --Jana

Interactive Computer Map

Wed, 15 Oct 2008 17:25:00 +0000

(image) Those of us assisting users in Library West have a wonderful new tool to direct people to open computers. As LeiLani Freund and Stephen Williams shared at the recent cross-divisional meeting, "the new interactive computer map for Library West... shows the public workstations on all floors." You can look at the map and see if computers are free in the third floor Info Commons, if the OPACs are in use in the stacks, and whether the computer has a scanner. Locations of the orange and blue printers are also marked.

This map is LIVE! It refreshes every 60 seconds! I have been using the beta for several weeks to direct users to open computers. When I see queuing for computers on the third floor, I take a look at this map and then walk over to direct users to the open spots. It is great!

Please bookmark the West Computer Map ( at the computers where you are assisting users, so it is easy to get to! And post your ideas for using the map here!


Wiki driving you wacky?

Thu, 25 Sep 2008 16:26:00 +0000

Due to popular demand, I'm sharing instructions for setting the email preferences on the LibraryWestStaff wiki. PBwiki seems to default to hourly updates of changes. With all of the shift trading on Ask A, the InfoPoint and the Reference Assistance Desk, this can result in quite a few emails during the day. Luckily you can reset your wiki preferences to no email, or only a daily email. Here is how:

  1. Sign on to the LibraryWestStaff wiki in PBwiki.
  2. Navigate to the My PBwiki page. (If you are not at this page, click on your email address at the top right to get to it.)
  3. Look for the Preferences pulldown, in the middle of the page. Set your email preferences to "never," or whatever time interval suits you.
Note that you can also edit your profile to include IM addresses or a photo, and to change your password. If you need help setting this, let me know. --Jana

Annals of Pharmacotherapy

Wed, 24 Sep 2008 17:41:00 +0000

From Rae Jesano: In case you get any questions from WPPD ( distance pharmacy students), the VPN is not working with this journal title. It is working with the EZProxy.

Cecilia and I are trying to find out what is going on with it.

Biology classes coming

Wed, 24 Sep 2008 17:36:00 +0000

The biology lab students in BSC 2011L should start working on their library assignment during these next 2 weeks. Tara created a libguide for them. See .

Please contact Tara if you have any problems.

Reserving Rooms

Wed, 24 Sep 2008 17:24:00 +0000

Just a reminder... when you get someone who would like to reserve a study room for their group, be sure to record the information on the reservation sheet yourself. Those pagers are expensive and we don't want students walking off with them.

Club West

Mon, 22 Sep 2008 13:59:00 +0000

"So suck it up and skip '80s night in favor of Club West."

Quoted from the editorial, "Plus Side" in the Alligator, September 22, 2008, p. 2

Schedule moving to PBwiki

Wed, 17 Sep 2008 15:22:00 +0000

The InfoPoint schedule is moving this week. Watch for an email from Michael Dietz about the change and asking for your preferred email address. Let him know your preferred email, and he will send you an invite to join the wiki.

We are moving to PBWiki because it supports multiple levels of permissions, and is easier to edit and navigate. No ads either! --Jana

Student Government handing out study supplies

Wed, 17 Sep 2008 15:20:00 +0000

Student Government will have a table next to the Library West Circulation Desk on September 22. They are handing out free study supplies such as pencils, pens, postit notes and highlighters.

Printing Update

Wed, 10 Sep 2008 15:03:00 +0000

With our move to the main campus network, public computers can now print to either the blue or the orange printer. Both printers are installed on every computer.

Blue printer not working? Have the user pick the orange printer from the printing drop down menu, as pictured at right.

Orange printer not working? Have the user print to the blue printer.

When one printer is down for an extended time, IT will re-direct print jobs to the other printer so that users may get their prints.

Reference Universe

Wed, 10 Sep 2008 14:58:00 +0000

Got a tough reference question and you don't know where to start? Try using our librarian's helper, Reference Universe. Reference Universe is a database that indexes "more than 10,000 reference titles. Nearly 2,000 of these titles are online editions."

Recreation and leisure scavenger hunt

Fri, 05 Sep 2008 16:25:00 +0000

LEI 3140 students are doing the scavenger hunt again this fall. You can see a copy of the assignment online.

Here are some indexes to leisure, recreation and play articles:
  • Leisure, Recreation and Tourism Abstracts, Library West Reference GV191.6.R86
  • Physical Education Index, Library West Reference GV341 .P490 (online too)
  • SportDiscus (online)
The Health and Human Performance subject guide is very useful for these students too.

Free online articles & info for non-UF folks

Thu, 04 Sep 2008 15:40:00 +0000

(image) Did you know that the state licenses Gale databases for free access by citizens of Florida? The next time you get a query from an alum or non UF person who wants to use our databases remotely, try showing them the Florida Electronic Library (FEL). The url is:

The FEL includes electronic magazines, newspapers, almanacs, encyclopedias, and books, providing information on topics such as current events, education, business, technology, and health issues. Academic OneFile, General OneFile, US History eCollection, LitFinder and the General Reference Center Gold are a few of the databases included. You can see a list of the databases at:

What's the catch? Users need a local library card to access the Florida Electronic Library.

Textbook thieves at work

Thu, 04 Sep 2008 13:45:00 +0000

There were several reports of textbooks being stolen from students at MSL yesterday. We are asking staff to remind students not to leave their belongings unattended. Research Assistance student workers on the third floor will periodically roam looking for unattended belongings and leave the "I could have been a thief" notice to warn the student(s).


Tech Expo a Success!

Thu, 28 Aug 2008 14:25:00 +0000

Over 367 students attended yesterday's Tech Expo here in Library West. There were tables representing the Digital Library Center, Ask A Librarian, RefWorks, Mystery in the Stacks, library YouTube videos and games, Second Life, InfoCommons technology, course reserves and interlibrary loan, among others. Students also kept the librarians entertained by playing Guitar Hero.

New Handout on Services for Users with Disabilities

Thu, 28 Aug 2008 14:22:00 +0000

Stacey Ewing created a wonderful new handout on types of adaptive services we offer users here in Library West. If you have any free moments the next time you staff the InfoPoint, I encourage you to take a look at this guide.

First Day of Classes

Mon, 25 Aug 2008 17:12:00 +0000

Today's big question at the InfoPoint is, "How do I sign on the computers?" Thanks to LeiLani Freund for the following tips:


  • Even people who have passwords have trouble signing on. If they forgot ttheir password, they will need to contact CIRCA at 392-HELP, or walk over to the HUB to have a CIRCA consultant reset their password.

  • Keyboard woes. If someone has trouble signing on, check to see if the computer keyboard has the caps lock on.
  • Send non-UF folks who would like a computer signon to the Circulation Desk. Only a few people can create Guest accounts. Guest accounts are good for two weeks, and are not renewable.

Tue, 19 Aug 2008 17:31:00 +0000

IT Training with Stacey EwingFriday, August 29, 2-3:30 pmLibrary West 212I hope that you can come to this important training session. Stacey will cover these topics:General computing in Library WestLogging on computersDeepFreeze Differences between general, OPAC, & high end computers with a quick review on software Submitting Grover Request for broken equipment in Library West Digital microform readersPrinting overviewHow to printHow to shake tonerSubmitting GROVER tix w/printing problems'Unsticking' stuck copy cardsAdding paperADA/Media & 229 rooms review (checkout, equipment, etc).Troubleshooting Wireless IssuesWhen to contact UF Help Desk Wear comfty shoes because we will be out roaming, shaking printer cartridges and playing with microfilm!--Jana[...]

Info Point Meeting Rehash

Tue, 19 Aug 2008 15:30:00 +0000

(image) Thanks so much for coming to the InfoPoint meeting yesterday! It was great to meet all of you, and to talk about the coming semester. Angela is going to be a tough act to follow, but I will do my best to help our team provide great service to the students and faculty of UF.

I thought it might be useful to post some notes from the meeting:
  • Wiki Schedule - the fall semester schedule is now on a wiki, The advantage of a wiki is that we can have a truly live schedule. All of you can sign on the wiki and note your shift trades. (If you are not yet a member, email me and let me know. I will send you an invite, and will be happy to train you on using the wiki.)
  • InfoPoint blog - other staff have found the blog so useful, that we are expanding the blog to other public service points. This will include the research assistance desk and the Ask A Librarian staff. The old blog will be migrated over to the new library blog server soon.
  • InfoPoint web page will morph into an InfoPoint libguide soon.
  • Training opportunities (to be scheduled soon)
    • Circulation (including the fabulous self-check stations)
    • Library West information and staffing changes
    • Campus Update - where are the typewriters of yore? The faxes, Peabody Hall, etc.?
    • Using Aleph Staff side
    • Ares
    • IT @ West (including "how to Grover," wireless troubleshooting, signing on with the new Active Directory and more)
  • CIRC FAQ- Jim Stevens is pulling together a FAQ for us to use at the desk. Topics will include summer priveleges, proxy borrowing, fines, renewing rooms, laptops, etc.
  • Vending Machine - We may get a vending machine to sell paper, headphones, white out and other popular office items soon. Users will be able to purchase items using their Gator1 card. Administration is in negotiation with the campus bookstore to set this up, and it is looking good!


How does the Reorg effect the Information Point?

Thu, 03 Jul 2008 14:36:00 +0000

The reorganization does have some effect on all of us on the Information Point. I'm sure there are other issues that will come up over time, but for now, I've addressed the ones I've thought of below.

With the reorganization we no longer have a Systems Liason in Access Services (or an Access Services for that matter).

The biggest change that will make when you're on the desk is probably in how to report Xerox problems. Before the reorganization we had a flowchart to follow in how to report issues with the Xerox equipment. Well it's a LOT simpler now actually!

If you have patrons reporting any problems with the card machines, printing or copyright equipment, just send a Syshelp email. Be sure to describe the problem, the type of equipment and the location of the equipment (including which floor and library it's in). Systems will handle it from there.

Other things you might be wondering about:

If you have any questions about Circulation issues, study carrels or anything else relating to the circulation desk Jim Stevens is the guy to see (not Lori).

ILL and Reserves questions still go to their respective units.

And the big question you've been wondering...what's happening with the Information Point?

As many of you know, I'm now a part of the Access Support unit in the Support Services division (cloud? box? you know what I mean). Since the Information Point is clearly a Library West service, it needs to be coordinated by someone in Library West.

I met with Shelley, LeiLani, Jana and Michael D. yesterday to talk about the transition. While Library West will definitely be taking over the coordination of the Information Point I will continue to coordinate until plans for the transition are complete.

We will also hold a Team meeting sometime this month so we can all meet with the new coordinator (still to be determined). You'll have a chance to ask questions and find out what if any changes are being planned for the future.

For my part, I'm definitely planning on continuing to serve on the Information Point, so I'll still be a member of the team!

Desk Schedule for Intersession

Fri, 20 Jun 2008 12:25:00 +0000

You can find the desk schedule for the Intersession Kiosk here.

If any corrections or changes are needed, please let Ben Walker know.

Tomorrow we start our "Library West is closed" procedures

Thu, 19 Jun 2008 12:33:00 +0000

Starting tomorrow, we'll be staffing the Information Point kiosk while Library West is closed to patrons for repairs. There are a few changes from the prior plan, the main one being that instead of the kiosk being right outside of West, we'll be inside Library East. I think this will be much more comfortable for everyone! It's just been so brutally hot lately.

As far as procedures and policies go, Ben Walker will be sending out an email with details soon.

I wanted to make sure you all know what lines of communication you will have available when staffing this kiosk:

You will have a walkie talkie with circulation staff on the other end at all times. The signal isn't great in East, so you may have to move closer to the door if you can't hear.

You will be able to email the Access Services Dept email address. This email address will go to all the Access Services staff (including ILL, EReserves, Stacks and ALF) so you'll definitely hear back from someone immediately.

We HOPE you'll also have a wireless phone available to call the main Access Services number 3-2525. We'll know more about whether they have the phone ready soon.

Keep and eye out for Ben's email about how we'll handle ILL pickups and the in-library use only items, reserves drop-offs, ILL drop-offs, Hold pickups (from storage and from West), and requests for unavailable materials in West (including current periodicals, reference, DVDs and Videos).

One more thing, as some of you know the IB students are hear doing research. The West books they are working with, or that they request from West, will all be moved over to Marston Science Library. So any IB student looking for their books will need to head over to MSL.

Any questions can be referred directly to me, Ben or emailed to the Access Services Dept email list.

Side note: You'll notice the Meebo Room on the right side of the blog. We were testing this as another avenue of communication. It's public though, and so we couldn't rely on it if we had to discuss patron or other sensitive information. Feel free to play with it though!

Patron Laptops issue

Fri, 13 Jun 2008 17:08:00 +0000

When a patron checks out a laptop, to go on the internet they have to open the FireFox browser and log in with their Gatorlink username and password.

However, today when that login webpage tries to open it is timing out and giving an error message.

The work-around is for the patron to type in the main UF website address: and then they will get the prompt to log in with their Gatorlink username and password.

We have reported this to our system liaison, and hopefully it will be resolved soon. But in the meantime, when someone checks out a laptop, please tell them that to go on the internet they will first have to go to the main UF website and logon to the wireless network with their Gatorlink username and password.

Flooring Repairs Cancelled- What does that mean for us?

Thu, 01 May 2008 18:30:00 +0000

So we all just got the email saying that the flooring repairs are no longer happening during intersession.

This will make next week easier, but Library West circulation could still use our help on the desk. They have no student assistants scheduled next week, and are counting on us to help staff the desk.

If you need coverage for a shift, please email the group and we'll find someone to cover for you.

And of course the good news is that when we DO end up closing for the repairs we already have a plan ready to go!