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Designing Better Libraries

Exploring the intersection of design, user experience and creativity for better libraries

Last Build Date: Fri, 12 Jan 2018 02:17:37 +0000


Delivering an Amazon-Like Experience

Fri, 12 Jan 2018 02:17:37 +0000

I'm not quite sure what an "Amazon-like Experience" is but I think I can figure it out. Is that the model librarians should aspire to?

Critiques Help Us Think Critically About Design Thinking

Thu, 28 Dec 2017 21:52:31 +0000

There are always new critics of design thinking popping up. Should a librarian-advocate for design thinking pay these critics no mind - or pay attention to what they have to say? There may be more value in the latter option.

Planning Experiences Around Moments

Mon, 11 Sep 2017 13:51:41 +0000

When I saw that the Heath Brothers new book was about experiences and the importance of singular defining moments I was excited by the prospects of a book on this topic. We need to learn more about how to design defining moments into the library user experience.

There’s a Reason Why Eye Contact and Smiling Improve the Experience

Mon, 21 Aug 2017 13:38:58 +0000

Simple gestures that communicate attentiveness and a willingness to establish a personal connection are something every library worker can deliver on. When we fail to do so, particularly when there are technology distractions, it's a missed opportunity to establish trust with community members.

IFLA Announces Free Webinar on Design Thinking

Thu, 15 Jun 2017 13:24:25 +0000

Interested in learning more about design thinking? Attend this IFLA webinar to learn more and get ideas for how to use it to design your better library.

Happiness or Meaning: A Library Experience Can Deliver Both

Mon, 05 Jun 2017 01:35:56 +0000

We want happiness. We want meaning in our lives. They need not be mutually exclusive. What they have in common is a life of giving more and taking less. Being a library user is one way to pursue both.

UXF: Where’s the Friction at Your Library

Wed, 22 Mar 2017 10:51:17 +0000

Libraries have fiction and friction. User experience friction or UXF happens when librarians add confusing or unnecessary steps to the community member's journey. Getting familiar with just a few friction-killing tactics can help to design a better library experience.

Creating a Conversational Library Search Experience

Sun, 22 Jan 2017 03:01:48 +0000

Have you taken a look at Conversational User Interfaces (CUIs)? They may be simple chatbots now, but it's hard not to imagine how they might revolutionize web-based service delivery for libraries.

To Be a Better Librarian Problem Solver Start By Being a Problem Finder

Mon, 26 Dec 2016 03:41:51 +0000

Librarians take great pride in being problem solvers. I want to be a better problem finder. Here's why.

For a Better Library UX…See a Psychologist

Sun, 20 Nov 2016 18:41:11 +0000

At one time no librarian worked with ethnographers to understand user behavior in the pursuit of a better library user experience. Now it's an accepted practice. Does the next frontier in designing a better library experience involve working with psychologists?