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We help people design smarter, more efficient and effective, happier organisations.



Last Build Date: Tue, 14 Nov 2017 07:55:39 +0000

 



Quick thoughts about UX Australia 2017

Sat, 12 Aug 2017 22:46:12 +0000

So, UX Australia was last week. As ever, it was the highlight of the year for the wider UX community in Australia; it really does get better each year. I’m really hoping that I get the chance to speak a full-length talk next year after...

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Tech, startups, design and such (pick your imbalanced sector) are and should be for *everyone*

Fri, 07 Jul 2017 02:54:27 +0000

I’m on a bit of a crusade today as I’ve been talking to and getting introduced to a bunch of new and diverse voices in design. I’ve been thinking about industry diversity and ethics a lot, in particular, driven by a couple of recent pieces...

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Now we are three

Tue, 13 Jun 2017 23:39:03 +0000

It would have been nice if we could have used the exact title of A.A. Milne’s book of children’s verse, Now We Are Six, but this is a big enough announcement (six is more of a number for another year’s time) as it is. The...

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We’re now on the Digital Marketplace

Thu, 13 Apr 2017 08:39:34 +0000

I’m pleased to announce that acidlabs Studios is now a part of the Australian Digital Marketplace, and available to work with government at any level in three categories: change, training and transformation marketing, communications, and engagement, and user research and design This is a big...

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The Digital Transformation Office’s success will depend more on the T part than the D part

Wed, 30 Mar 2016 23:27:09 +0000

Yesterday, leading Australian tech journalist, Renai LeMay published a piece entitled The Inside Track: How the DTO’s Gov.AU project is coming unstuck. While I often like what Renai has to say on matters relating to the Australian tech sector, I’m not sure he’s entirely on track...

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Shiny and new – why are these still words for government innovation?

Sun, 16 Jun 2013 23:58:54 +0000

Last Friday, I attended DesignGov‘s event Towards a Unified Theory of Shiny New Things, largely as a catch-up on where open government, design thinking and government innovation are at in the Australian Public Service. I’ve been busy with private sector clients of late, and I was...

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A thousand nos for every yes – the essence of design

Wed, 12 Jun 2013 00:40:37 +0000

This is Apple’s keynote pre-roll from the 2013 WWDC. The language in this video speaks powerfully to the designer in me. If design isn’t to appeal to people’s hearts as well as their heads, if we’re not designing to make a difference in the world,...

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GovCamp 2013 – Where and how does government innovation happen?

Fri, 07 Jun 2013 12:35:14 +0000

At GovCamp Australia 2013 this week, there were two identifiable two groups of people who presented and talked about the topics of inspiring government innovation, empowering people and liberating capability. There were the service designers who spoke about the specifics of design and presented case...

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Core questions for service design

Fri, 19 Apr 2013 22:08:20 +0000

As a service designer, I’ve been involved in building the way a significant number of programs, products and tools hang together. And, as someone who works relatively often with government, where many agencies, policies, regulation and in the end, people, need to come together to...

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More “not invented here” – on design thinking and Australia

Mon, 01 Apr 2013 02:38:46 +0000

When I was on my recent trip to Japan and Korea, I came across an article in the Financial Times describing Australia’s reticence in adopting design thinking in business. The article itself is a high-level summary of research done at MGSM by Dr Lars Groeger and Leanne...

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