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Comments on: Dish Network Customer Service STILL Sucks



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Last Build Date: Sat, 27 Jan 2018 01:21:31 +0000

 



By: Anonymous

Tue, 17 Sep 2013 05:30:46 +0000

I saw tonight a notice from Dishnet that effective after 30 Sep 2013, the CBS channels serving upstate South Carolina, and possibly Western North Carolina and Georgia are not going to be provided. I feel bad for those Dishnet customers losing those great shows from CBS. Dishnet had the audacity to state viewers can get CBS by using the old TV antennas. I would expect there is money involved and CBS is not paying what Dishnet is demanding. I liked Dishnet when I had it, but they are not only affecting CBS, but the customers that elect to watch CBS. I submit it is in very poor taste they are threatening to remove CBS. Then again, being are exactly 2 years now, I use the local Cable service which provides excellent coverage; and AT&T was not here either when I arrived, which I had up in Cleveland, OH with their Uverse system. Charter, so far as I know, provides TV and Internet and a good bundle of HD channels. Dish could have been an excellent service especially for those moving from place to place. And I'm from Denver, CO, so this greed is a bit embarrassing to me, for a Colorado company that I started with when they first came into business, in Tacoma, Washington. When I moved to Parma, Ohio I loved their service. Until I moved a few blocks closer to Cleveland. Their service for some reason erroded. I left them. I agree with you, that Dishnet service has declined.



By: Anonymous

Thu, 24 Nov 2011 17:03:18 +0000

I received your email Diana! I would be happy to review everything, and have sent you a response.



By: Anonymous

Wed, 23 Nov 2011 21:18:03 +0000

My monthly rate went from S85.00 dollars a month to $104.00, so of course I called to find out why! They explained. "that my promotion was over", so of course like any savvy consumer, I began negotiations. The gentlemen on the phone offered me $15.00 off a month bringing it close to what it was prior to the increase. But seeing all the adds on television prompted me to see what other deals I could negotiate. he explained, "that was the lowest he go personally go" and he patched me over to another department. This women claimed she was only at liberty to give me not $15.00 off but $7.00"! Needless to say I was completely irritated, she would not budge. So I told her "I was going to shop for a better deal with another cable provider and her reply was "okay, call us back and let us know what you decide to do"! Sure enough I found a very similar package that included my internet for under $100.00 a month. I paid for them to come out install the equipment and everybody was happy, so I thought. I called Dish to cancel and they informed me," I had a $225.00 cancelation fee". My immediate response was, "why did you not tell me I still had remaining time on my contract"? The customer service representative, gladly informed me, "they are not required to tell you unless they are asked"! So slimy, I just had to get the word out! Then I get online and find and article on this same issue and it says to contact the gentleman (hardly) below. Boy the training from the bottom of the ranks to the top of the ranks does not vary one iota. All he kept saying is, "you signed a contract," We offered you $15.00 off (and resended all in 20 minutes)! I kept asking, "why they did not tell me my contract had more time on it"? He never gave me a direct response only siting that, " I signed a contract". I cannot believe in such hard economic times that this is what our huge corporations, believe this is what works for our money cautious consumer. They must thin we are a bunch of idiots. My goal is to get the word out there, that these people are trying to make a buck and slimy way possible. Jim Jaeger Executive Communications DISH Network, L.L.C. Phone Hours: 9:00 AM to 5:30 PM MST TU - SA (720) 514-7144



By: Anonymous

Fri, 07 Oct 2011 15:17:40 +0000

@Connie - We are sorry to see you go, and it sounds like everything went well and is taken care of. I know how frustrating cancellations can be sometimes. If you have any questions; feel free to contact me here or shoot me an email at thomas.faust@dishnetwork.com if it involves account specific information! @Andy - I am with the Executive Offices of DISH Network; it does sound like a very frustrating situation. I hope it has been resolved by now, but if not I would be more than happy to look into this with you. If you can send me an email at thomas.faust@dishnetwork.com with more information along with any questions you may have I can check out the account.



By: Anonymous

Tue, 06 Sep 2011 22:51:45 +0000

Hi again, This is just to add to my posts from July 22 and July 30, 2011. I got on the UPS site, entered the tracking numbers and printed off confirmation that both receivers sent to Dish Network were received. I also got a confirmation email from Dish Network stating the receivers were received by them. Printed this also. In mid-August, 2011 I received a bill from Dish for $29.35 for the shipping boxes. I expected this bill, so no problem. BUT....there was no way I was going to pay them with my credit card or give them my bank account information. Instead, I went out and purchased a VISA gift card for $30. Then, I went into my Dish Network account to pay my bill and entered the credit card information. I was a little concerned because they had bank account information as an area that was required to fill out, but I didn't and the information went through anyway without any "you must complete the highlighted areas" notices. Today, I got on vanillavisa.com, entered the gift card account number and saw that Dish Network had been paid. I then got on my Dish Network account and saw that they had me as "paid in full" using the gift card account number. I printed off both documents. I think this is the end of anything with Dish Network except for the regular please-come-back-to-us fliers we get in the mail. It's sad, really, that I had to cancel credit cards and bank accounts and go through what seemed to be excessive work just to cancel Dish Network. And I'll be keeping everything I printed for a long time. But after reading these boards and other Dish Network complaint boards out there, I felt I had no choice. If they hassle me with a bill or claims of unreturned equipment, I'll post again. Thanks to all who posted previously; if you hadn't, I would probably have my bank account emptied by Dish.



By: Anonymous

Sat, 30 Jul 2011 17:32:03 +0000

I must amend my comment posted on July 22, 2011. The CSR I spoke with told me I could return the receivers to a El Paso, TX address if I didn't want to wait for the boxes. Thank goodness I waited. First, the address on the return labels is: DISH Network 525 Dunnet Court Spartanburg, SC 29303 Here's a timeline of my experiences so far: July 22, 2011 Called to cancel. No CSR problems except that he gave me an incorrect address to return receivers. He also told me that I would have 30 days to return equipment. July 26, 2011 Received an email from DISH with a list of equipment to return, and stated that it must be returned within 10 days (not 30). late July 26, 2011 Received email from DISH stated that boxes and labels had been shipped. Gave me tracking numbers so that I could track the empty boxes being sent to me. July 27, 2011 Received boxes with packing material, thorough instructions on how to pack and labels. If you use these labels, you can only go through UPS. July 28, 2011 Packed boxes with receivers, remotes, and a thingie off the dish itself. The "thingie"...I can't remember what it's called....the CSR told me the fee for this would be waived since the dish was on the roof. However, I didn't want to chance it. The dish was near the edge of a first-story roof, so I just laddered up there and unscrewed it with no problem. Took boxes to UPS and shipped. I had taken a picture of the labels to have the tracking numbers, but UPS also gave me a receipt with these numbers. July 30, 2011 I got on the UPS site and entered the tracking numbers. The receivers are already in Spartanburg, SC and are scheduled to be delivered on August 1, 2011 by the end of the day. I guess I'll make the 10 day limit. I expect to get a bill from DISH Network for $30. for the two boxes. That's fine. I looked into other shipping options. For boxes, packing material, insurance, tracking information and the shipping itself, $15.00 per box seemed reasonable. Of course, I'll pay DISH with a prepaid credit card or money order or something.



By: Anonymous

Sat, 23 Jul 2011 20:30:02 +0000

Hi Sandra, I reported the card lost. The CC company was going to charge me $10. to send a new one with a new number and I told them to just cancel it, but they then waived the fee. The only problem I had with Dish is when they restarted the two-year contract period when I got a second receiver. I felt that to be unnecessary when you look at the fact that I had been a Dish customer for many years. Sounds like you've done your homework and won't run into the problems that many people seem to have had with Dish.



By: Anonymous

Sat, 23 Jul 2011 13:20:34 +0000

@Connie did you cancel your card or just report it lost or something? I wouldn't cancel my card because of the impact it would have on my credit. But I have considered getting dish which is how I ran into this post and like you I have learned things to avoid,which I plan on getting a prepaid card to use.but several of my family has dish and they have not had any problems. I think they use dish directly and not the. Authorize retailers, if that helps.



By: Anonymous

Fri, 22 Jul 2011 23:53:24 +0000

I tried to cancel my Dish Network over a year ago and was told I would have to pay a hefty cancellation fee. Apparently your two-year contract is renewed if you order another receiver. So I didn't cancel at that time. Today, I canceled. For those of you wanting to know the address to return receivers, it is: Dish Network Service 1285A Joe Battle Blvd El Paso, TX 79936 Thanks to message boards such as this one, I did a lot of things before I canceled. First, I unbundled Dish from my phone and internet provider so that I received the bill separately. Second, I canceled the credit card Dish Network had on file. Third, I closed the checking account from which I had been making payments to Dish Network. I confirmed with my bank that Dish would not be able to access my new checking account. Finally, I used the Dish Network Chat on the Dish website to ensure that my contract was indeed completed. I made a paper copy of the chat transcript and had a copy emailed to me. Other than the occasional problem with no service during heavy rainstorms, I really didn't have a problem with services. It's just too expensive for me. I purchased an indoor antenna and get all my local channels that seem to be more HDish than they were with Dish. Anyway, I called this evening, was on hold for less than 30 seconds (that's a first!) and talked to a lovely person named Adam who spoke American English (another first!). Of course, he went through the spiel of trying to get me to stay on as a customer. I let him talk, it's his job, but I kept repeating "I need to cancel." He told me that he would be sending me a "shipping packet" with boxes and labels to return the equipment and that each label would cost me $15.00. I explained that I'd prefer to ship them on my own, so he gave me the address but explained that if I waiting for the labels, insurance was built into the $15. I'd be paying. Adam told me specifically what would need to be returned. He also told me that I had 30 days to return the receivers and other stuff or else the credit card they had on file (which I canceled) would be charged. I also asked for a reference number of the cancellation but he had no such number. He did state that I'd be receiving an email stating that I had canceled. I got the email about 15 minutes after my call had ended. So....so far, a positive cancellation experience. I plan to wait for the boxes to ship the receivers back, but I'm not going to use the labels because apparently only Dish Network has the tracking numbers since they are their labels. If the boxes don't arrive in time, I'll box the receivers up myself and FedEx them. Hopefully they won't somehow be able to access my bank account and clean me out in the meantime. If I encounter problems, I'll post with the hopes that it will educate someone else who plans to cancel. To everyone who posted a complaint on here, I thank you. If it's any consolation, your negative situations helped me with my pre-cancellation prep.



By: Anonymous

Wed, 13 Jul 2011 16:22:48 +0000

Soooo….just try and cancel your sevice with Dish Network! Dish Network has STOLEN $800 from me in the last two months. I could not afford the service…so they are are breaking my back with this stuff. Lets just pick on him while heâ€(image) s down. “I DO APPOLOGIZE SIR” IS GETTING REFRIGGINDICULOUS!!! Just because they have my account number. “I UNDERSTAND” means “weâ€(image) re still taking the money and there is nothing you can do about it.” “Yes, our customer service guy lied about not charging your account…but weâ€(image) re keeping the money because we already have it.” So…”SCREW YOU ANDY!!! HAHAHAHAHAHAHAHAAA!!!” Called the number in Englewood…got $350 back because they saw that my equipment was returned. But…not the nearly $400 in “final bill” items. All because I gave them my card number. I told them not to charge that card!!! I told them to SEND ME A BILL. Their response was I got an automated phone call even though it was to the wrong number. I am now calling the BBB and my bank as well as the FCC about unethical practices of Dish Netwrk.



By: Anonymous

Fri, 18 Feb 2011 20:13:53 +0000

I'm writing a letter to corporate to let them know how bad their customer service is. Just to simply order a film from Dish is hell. I use the phone and when I speak to a rep. I get the incorrect info every single time! Then I get transferred to another rep. who gives me different info from the first rep. This has happened every single time I have called and it's been about 5 times. It makes no sense to go through all of this with a co. so large. Just today the second rep. told me the first rep again transferred me to the incorrect recording. Then when he tried to do it, he could not, he was having problems, so nothing got down. This is very unacceptable. Why Dish does not bother to TRAIN their employees is beyond me, that's all they are lacking.



By: Anonymous

Thu, 02 Sep 2010 20:25:51 +0000

I am also having the same problem with Dish Network. They said that I had signed a 2-year contract when I only agreed to one year. To make a long story short, I kept my end of the bargan and my contract expires 9/18/10. I called today, 9/5/10, to get the boxes sent to me to ship their equipment back and was told that I would have to pay $15/box (2 to be sent)to ship their equipment back to them. When I said I would drop my receivers off at one of their local stores, I was told that the nearest place I could drop it off was Colorado, California or South Carolina. When I said, but your installer delivered them to my house and said he would pick them up should I cancel, she said, "If he comes back to pick them up, you'll be charged $95.00." I was placed on hold so many times that I finally hung up. This was all deliberate frustration as the previous subscriber, Nickel, wrote. My total time on hold was over an hour and a half and my talk time estimate with CSR and so-called supervisor was maybe five (5) minutes. I'm currently looking for corporate contact information and venues to report this to. Sooooooo tired of being treated like "there's nothing you can do about it"!



By: Anonymous

Thu, 26 Aug 2010 02:39:48 +0000

Dish Network is trying to steal my $15.00. First off it's no the money so much as the principle. I always paid my bill on time with auto pay and never called with problems about service or bills. I moved and had to give up Dish because my new apartments charge a $1k deposit to install a dish. SO I cancel service all paid up. I return my receiver IN PERSON because I live near the warehouse. Then I get a bill for $15 dollars for putting the Dish return label on the box. Even though it cost Dish nothing to get their receiver back. Called twice now and they are refusing to remove the charge. They say since the label got scanned at the warehouse it cost them $15. Well I say that $15 is costing them a future customer and several other customers because I'm the person that everyone goes to when they have questions about the best t.v. service, computers, internet ...



By: Anonymous

Thu, 20 May 2010 00:51:22 +0000

I filed an online complaint agains dish network at the Better Business Bureau. Got a call from a dish network senior customer relations specialist within 2 weeks. Had my issue resolved and was let go of the 2 year contract! Thanks to the first post by Nickel, before landing on this site I didn't know I could do this. I was feeling really hopeless. I'm thinking of getting cable. Any recommendations?



By: Anonymous

Wed, 28 Apr 2010 00:27:52 +0000

Dish network sucks big time. The least you can do is get English speaking personel, so if you have a complaint they can relay it to their money grabbing bosses



By: Anonymous

Wed, 28 Apr 2010 00:24:59 +0000

You got it right about dish net work it sucks big time, just try to get a real person to talk to you,forget it or if you finally do they can't speak english. In my opinion they do not want their customers to be able to tell them where they can stick their dish. I am switching to cable



By: Anonymous

Sat, 03 Apr 2010 22:17:14 +0000

Being a contract attorney you should know better. Do what i now do,i advise Dish or Driectv that i'm recording this telephone call in case there should be a disagreement on anything being said between us and for any futher legal action , this should be done with any contract done over the phone.



By: Anonymous

Fri, 02 Apr 2010 17:20:25 +0000

I just wrote the following letter to Dish: I recently spoke with Loyalty Services Rep Laura (Agent # ZIE) about having Dish Network honor a commitment made by Agent PIJ to move my satellite for without additional charge. I spoke with Agent PIJ in November when my bill was higher than originally agreed. He agreed to not only give me the price that was originally offered, but also allow me to have more channels than were that price included. He also agreed that I would not be charged the warranty fee of $6 per month, and when it came time to move my satellite, the moving fee would be waived. He assured me that all of this was noted in my account notes and I would not have any issue when it came time for me to move. When I called today, I was told it would cost $90 to move my dish. I spoke with several agents prior to speaking with Laura, including: Courtney NDC, Kari YDE and Karisma MXJ. Except for Laura, each agent was cordial, unwilling the follow through with the commitment, but cordial. Laura was immediately abrasive and defensive. Laura first offered to have Agent PIJ call me back about the offer to move the satellite in 48 hours because he was the one that made the offer. I asked why it was necessary to have him call me if it was in the notes that the offer was made. After further discussion, I finally learned that she did not intend him to call me back to honor the commitment, but that she would have him call me to tell me that she was not allowing him to honor the commitment. Essentially, she was intent on getting me off the phone, without resolving my issue, only to have me wait two days to hear what she was deciding to do at that moment. When I asked if there was anything she could do to decrease the standard moving charge of $90 dollars, she said absolutely not and the fee was actually $120, not $90. I then inquired about cancelling my service, and she said that she would be happy to, except it would cost me $15 per month for each unused month from now to February 2011. She requested that my wife get on the line to hear the disclosures before she cancelled. My wife is healing from a major surgery. She got on the line briefly to authorize Laura to speak with me about the cancellation. Laura refused to speak with me even after receiving the authorization. My wife did not want to deal with the situation and thus we were left with no alternative from Laura except to write this letter to you. I love Dish Network. Although I have had trouble in the past with my account being billed incorrectly, I have always been treated with courtesy from the customer service representatives and my issues have always been resolved, until now. Laura was not only unwilling to discuss possible resolutions to my issue, she was unprofessional and just plain rude. I am a contract attorney. I litigate contract disputes for a living. In the heat of the moment, I indicated I would cancel my contract and sue Dish if it charged me a cancellation fee because it breached the contract. When she heard this, she said “I highly doubt it”. I donâ€(image) t think I would have sued Dish had she reacted differently, but now I think I will. Please provide me with the name and address of the statutory agent to whom service of process is to be made. I would also like to subpoena Laura and take her deposition as to Dish Networks policy regarding on issues such as mine. Please advise where that subpoena should be served.



By: Anonymous

Thu, 01 Apr 2010 23:52:19 +0000

I just filed a complaint with BBB against Dish Network. They charged me a $95 dollar installation fee without telling me. I called to resolve this issue but the representatives said it was a valid charge and they could not waive it. So, I asked to speak to the supervisor and got disconnected twice! I am just so frustrated.. I don't know what to do because I am stuck with a 2 year contract which I can't cancel without paying over $400!



By: Anonymous

Fri, 26 Feb 2010 00:48:15 +0000

I just googled Dish NetWork and found this site thankfully!! After two hours on the phone with Dish Network, the supervisor hung up on me!! Here is what transpired; I ran a credit report and I found Dish NW turned me into collections, $520 for leased equipment not returned to them. However it is not that simple. In May 08 I called to cancel service as I was moving from CA to WA,and customer service rep. told me I could pause the service and take the receiver w/me to WA (my year contract was not up yet so this made sense knowing I was going to need their service again. I called DNW July 1 08 to re- establish service at the new home. A tech.was sent to the house and he had a NEW receiver box to install (there was already a existing dish) I told the Tech I had a receiver and told him that DNW had told me to bring it with me. The Tech said the new box uses a card and the one I had did not and was out-dated and don't worry about it as DNW told him to install the newer receiver. Now 19 mo. later I'm in collections for that old equipment and the customer service rep and a supervisor at DNW said there was nothing they could do as the equipment should have been returned when the account was CANCELED..(remember I didn't cancel the acct., I "PAUSED" it) The customer service rep. who assisted in re-establishing my account canceled out the "paused" acct and set up a new one which I was unaware of. I offered to send back the old equipment, they said no it was to late and they would not compromise at all. I will be canceling my account.



By: Anonymous

Thu, 25 Feb 2010 00:07:12 +0000

I feel the need to vent and this is as good a place as anywhere. I've been with Dish for 4 months and I'm ready to give up TV altogether. Unfortunately, I'm under a two year contract, so can't rip the thing off the side of my house and return it to them. My saga has to deal with autopay, which I didn't authorize. My service has been cut off because the company failed to send me an invoice for service for over 4 months. What company in today's market doesn't notify a past due account after 30 days? I received an automated call on a Saturday afternoon stating I'm in arrears; contact customer service so this issue can be resolved. So, here it begins...I call CS and get a gentleman on the phone who seemed to be helpful. I explain to him that I never agreed to autopay, I haven't received an invoice and if he would send me one, I'd gladly pay the amount due. Well, a few days later, my service has been cut. I received the statement on a Saturday and mailed the payment out Monday morning. Service was cut on Tuesday. I called CS and this women explains to me that until they receive payment in full, my service is off. I can give them another account number so they can auto-charge and I refused. I explained to her that I never agreed to autopay and she says I must have because that is how we do things. I tell her everything that their promoter explained to me when I first agreed to switch to Dish. She doesn't care and requests full payment. I ask for her supervisor. Apparently, there are NO supervisors that work for this company because my call would not be elevated. However, she puts me on hold and then comes back and says "if I can make an autopayment of $56 right now, I can restart your service." I refuse autopay again and ask to speak to the supervisor who just made this 'offer'. No can do she says!! The conversation escalates because I discovered that Dish is not responsible for their flunkies who promote their product. If these people misinformed you, too bad so sad...you as the customer pays. So, now I'm on a mission to contact headquarters and tell them what I think. That's how I found this forum. I'll also be contacting the Secretary of State, BBB, Department of Commerce...anyone who will listen. I'm stuck with Dish until I can finish out my contract (I'm sure) and I'll go back to DirecTV. Another company that gave me the run around and the reason I switched to Dish. That's another story for another time. Thanks for listening!!



By: Anonymous

Tue, 02 Feb 2010 08:04:10 +0000

anybody said that dishnetwork is the best services they just got paid good to clean up dishnetwork asses. dishnetwork is a robber hide behind the dish what a lowlife scumbag of this Earth.



By: Anonymous

Sun, 27 Dec 2009 19:26:07 +0000

All of my family has dish and have never had a problem with them. My dad has had it for aleast 8+years, my grandparents about the same or longer because they had the original sattellite that big dish that sat in your back yard, like it came from mars or somewhere. And my aunt who moved about 3 years ago and they don't have cable there. If they had a service problem they came right out, mind you my grandparents are in their 70's and they have never given them the run around. Keep in mind all of them pay their bills on time and have good credit, don't know if it has anything to do with it or not, but I have been considering dish for sometime now and will get it real soon, because the current promotion expires on 1/31/10 and plus Kmart has a promotion and you are "suppose" to get a $50 kmart gift card after your first month's bill for new customers. So I will keep you posted. Plus their rates are better than direct I have been comparing the two.



By: Anonymous

Sat, 05 Dec 2009 00:04:13 +0000

I was a Dish Network employee for less then 6 months. I was just fired for something I did over 21 years ago.. We will not go into that, but I can tell you that I gave out credits to alot of customer's that I thought was do to them, then was told that I could not give anymore until informed too.. If you are under a 2 year contact you can not place your account on dish pause which is $5.00 am month, you must get the lowest package which still has a month charge, Plus the stupied receiver charge if you do not have a phone and if you have a second duo receiver then you have the tv2 connection charge. Not all is good with dish network.



By: Anonymous

Tue, 09 Jun 2009 19:10:48 +0000

You don't need to know the staff. Get on you secretary of state web site and find out who is the rep in that state and file suit in small claims court. They won't show up so you will get a judgement by default. Then get the court to show you how to collect. There's nothing but low-lifes that work for dish, also.



By: Anonymous

Tue, 09 Jun 2009 17:10:36 +0000

Disk Network, Pine Brook, New Jersey 34 Maple Avenue, 2nd Floor Pine Brook, NJ 07058 973-461-0955, Does anybody know staff, at this address? I want detail for staff members for complain about certain problem!!



By: Anonymous

Thu, 16 Apr 2009 16:42:05 +0000

After reading some of these post, I now know why I feel like I was scammed from the beginning. 2 months ago, I called Dish because I was unhappy with the $ increase from my cable provider. I asked several questions including what effect will the weather have on my programing. I was told 3 times that weather will not be a factor. I was LIED to. I have called several time to complain only to be pushed from rep to rep. I told them yesterday that they lied to me in order to make a sell and that I should be able to void the contract without paying the termination fee. This system is a piece of junk. I am going back to cable.



By: Anonymous

Sat, 04 Apr 2009 15:12:11 +0000

I am not surprised at all these comments of dissatisfaction with Dish network. They are the worse people you could possibly deal with, and their representatives are a bunch of assholes and dolts. One comment I truly agree with is, "we have to bring this company down" This site only helps to certain extent. What we need to do is have this address printed on to bumper stickers,(don't role your eyes) and newsletters passed out so people know where to read these horror stories. I for one am going to make it a mission to do all I can to put this shit company and its asshole employees out of business. Especially that fucking punk Ken, yes I dealt with him too. I've had enough of companies kicking the consumer around.



By: Anonymous

Tue, 24 Mar 2009 13:36:41 +0000

After 18 months of nothing but poor customer service I left Dish and went back to cable. It started with one of their poorly designed HD DVR's that would overheat and shut down (usually just before a football game) that we sent back in exchange for a new (rebuilt) one. We sent it back in the box as instructed with UPS and never thought a thing about it until two months later when they charged my credit card for the box they said I did not send back. After two hours on the phone a supervisor told me "oh yes here it is" and promised a refund. The next month I received a refund but it was short $100 so here we go again for two hours asking when I would receive the remaining balance. Again I was told it would be back on my card in 5 to 7 business days, didn't happen. This went on for two months and now I am no longer a customer. It seems that Dish TV has a "screw the customer" department that reviews everything the customer service people do and if they do not like what was promised they just deny it and do not inform the customer that they are not going to get the resolution that the rep committed to.



By: Anonymous

Thu, 05 Mar 2009 22:26:19 +0000

I had Dish Network for a year and I loved it! I raved about DVR to everybody. Then I moved. I didn't move to the boonies I moved from "way out there" TO the city. After the technician didn't show up for the appointment, I was still hopefully and rescheduled it for the following week. When the technician came, it was determined that a clear line of sight could not be found in the new place and I therefore I couldn't have service. What does this mean? I asked the customer service rep who WAS very nice and pleasant. It means I have to return the equipment as the Dish Network can not enforce their end of the contract. I asked are there charges for this and this very nice lady said no, the contract can not be fulfilled and she read me my balance of ZERO dollars and told me they would send out boxes by FedEx for me to return the equipment. My account was closed. I could not even get into my account online because it was closed immediately. So imagine my surprise two days later when a disconnect fee was autodebited from my account. Once my account is closed, so is my authorization! Not only am I disgusted that I would be charged a disconnect fee after I had a very specific conversation with the technician to clarify this issue, but can not believe the audacity to autodebit funds from my account AFTER it was closed! I didn't even have access to the account the second after it closed! It is logical to assume once an account closed autodrafting must cease. I disputed the transaction with my bank and I am now in the process of proving my reasons for the dispute and will file a complaint with the BBB. Allow customers to dispute billing charges but DO NOT have the audacity to charge my card without my authorization especially after the account is closed! Now I believe any trifling this is possible and believe I will never get those boxes or get them too late to make the 30 day return deadline, thus being charged $300 for the equipment. By the way, I asked them why I couldn't just mail it at my own expense that way I don't have to worry about this 30 day deadline. I was told no, I have to wait for the boxes!?!



By: Anonymous

Mon, 12 Jan 2009 00:38:08 +0000

ive read most of these complaints and most of the problem comes from installer which is not always straight from dish. sometimes they are subcontractors. and problems from sales agent who doesnt tell about all fees and charges and what happens if we cancel.



By: Anonymous

Tue, 30 Dec 2008 20:23:53 +0000

Dish Network is going to fail. Why? bad service? For me is the pushycat sales people. They used to call my home, even my number is on the Do-Not-Call list, so many times, I mean about two handred times. Then, they mailed me junk flyers, I stuffed a big thick envelope and send it back to them without postage. They e-mailed me many times even I opt out. They send me the same flyer to my work place. I have the thick envelope ready to send it back for them to throw out theirs and mine junk mails and pay the postage. They are going to fail , because they don't know to respect us they don't get our business. I delair that this does not give Dish NOTwork a right to send me ads through e-mail.



By: Anonymous

Tue, 30 Dec 2008 20:18:50 +0000

Dish Network is going to fail. Why? bad service? For me is the pushycat sales people. They used to call my home, even my number was on the Do-Not-Call list, so many times, I mean about two handred times. Then, they mailed me junk flyers, I stuffed a big thick envelope and sent it back to them without postage. They e-mailed me many times even I opt-out. They send me the same flyer to my work place. I have the thick envelope ready to send it back for them to throw out theirs and mine junk mails and pay the postage. They are going to fail , because if they don't know how to respect us they don't get our businesses. I delair that this does not give Dish NOTwork a right to send me ads through e-mail.



By: Anonymous

Tue, 18 Nov 2008 22:27:29 +0000

I was researching pros and cons of switching from Comcast to a satellite provider. Based on what I am reading here, I will not entertain Dish Network. What an absolute nightmare you folks are living.



By: Anonymous

Fri, 19 Sep 2008 00:55:06 +0000

Even I recently received a bill for $500 from Dish and directly charged to my credit card account ,even though I had not authorized it. I guess my nightmare had just started. DA's office should look into the fraudalent activities of Dish network. ADVICE #1: NEVER EVER EVER EVER SUBSCRIBE TO DISH NETWORK.



By: Anonymous

Sat, 14 Jun 2008 20:17:44 +0000

I could go on for hours about the lack of customer service at Dish Network. We actually had their service for over seven years and never had any problems UNTIL I canceled my service in January this year. I'm still (in June) trying to get them to finally close my account. After returning the equipment, they tried to tell me they never received it. I provided them with the UPS tracking numbers in March after they had charged my credit card for the equipment I supposedly never returned and was assured by their customer rep everything would be corrected on my account. Just last week I received a call from a COLLECTION AGENCY for a deliquent bill - Dish's responce = "oh sorry there must have been a problem updating your account". We only canceled our service to reduce the amount of time our kids spent in front of the TV but I can guarantee we will NEVER go back to Dish Network.



By: Anonymous

Tue, 20 May 2008 20:19:06 +0000

I have several complaints about dish network. I have been trying to straighten out my account for over six months now. They billed my Visa for internet that I never received. Now they have billed me again for equipment I have already returned. They did not have permission to put this on my visa. I have not had any service at all for three months, and yet they keep billing me. They will not let me through to customer service on my phone. It sends me straight to billing---automated of course. No place to leave a message. I finally had my daughter and her daughter contact them for me. No results. No service. Just rude people. Nez



By: Anonymous

Thu, 01 May 2008 15:12:33 +0000

I too have been screwed by Dish Network. I have an account with Dish Network at my home and my parents have an account with Dish at their home. My parents cancelled their Dish service this week and MY checking account was charged $508 for THEIR equipment. I called Dish and apparently because I have used my debit card to pay my parents' bill sometime in the past it gives them the authority to charge MY bank account. It is not my account or my equipment and my account with them is paid up to date. Because of this I have been charged several over draft fees from my bank. Dish claims they are sending shipping boxes to for my parents to return their equipment and that I will be credited once it is received. We will see. I will be sure to update as things progress. I will be cancelling my personal account with DISH when my contract is up and I will never ever do business with them again.



By: Anonymous

Wed, 30 Apr 2008 20:31:45 +0000

WARNING...DISH NETWORK IS ID TEFT company!!!! All customers PLEASE watch out! 04/24/08 Here is what they did to me. They open an account on my name 500miles away from where I already have an account. I called them and told them that I have never open the account , I have never authorized no one to open an account, and that I live 500miles away from where that by fruad account was open. They then told me to send in affadavid of ID teft to their ID deft. ivestigation dept. and I did. Then I called their ID Teft dept. (by the way you can only leave a msg.) left msg., and msg., and msg., no one ever called back and no one ever closed the account. So as of today 04/30/08 the account is still open and they refuse to close it and say that it may take up to 1 year before they investigate and close this account until then fees and charges will occur and we will be send to collections... they do not want to close this account!!! Our credit score is impacted, credit is used by fraud and Dish refuse to close the account!@!!!! This are THIEFS!!!!!!



By: Anonymous

Mon, 07 Apr 2008 00:24:46 +0000

After negative experiences with directv and comcast I chose to try dish. I signed the 18-month contract in Dec 2006 for a $39.99 month plan which was increased two months after I signed because they expanded the programming package. I have no idea what channels they added because I still only watch the same ten channels I always have. But my bill was 55% more than quoted because the increase and all the fees. I have had contact with their employees twice (I had an ok third-party installer). Once I was late with my payment and got a reminder call -- SHE spoke fluent American English. The other time was when I moved and requested that the service and billing address be changed. The guy from India kept trying to sign me up for an 18-month extension before they would send a tech out to install the dish at my new address. I have a friend who used to install directv, so he moved it for me. (I was afraid dish techs would damage the roof of the house I am renting.) After reading the issues other customers (victims?), I am really afraid that when I go to cancel my account in June when the contract expires I will find that he extended it anyway. When should I call Dish to cancel? I don't care if I pay for a few weeks of programming after I return the equipment. I just want to get it out of here and not have to deal with their "customer service." I just don't want pay the early cancellation fee either. Could anyone provide the address to return the equipment? Do I need an return authorization number? I assume I should get delivery verification? Thankfully, I am paranoid and never give any company authorization to take money out of my account or auto-bill my credit card. If that is how a company does business, I don't need their service. I am actually giving up tv when the switch to digital signal takes place. I am tired of dealing with these companies that promise one thing and deliver something entirely different, and offer no recourse. Thanks for the site and the help! I wish I looked for it before I signed up.



By: Anonymous

Wed, 05 Mar 2008 01:31:29 +0000

I'm not having problems with Dish Network (except for their sucky service), its actually the third party contractor here in Washington that really pisses me off. We signed up for the package after the 3rd party rep gave us several assurances about the performance of Dish Network. I have an 8 year old daughter and, well, I'm a guy, so my television is on the Cartoon Network 99% of the time. My primary concern was that we would be getting the same program availability. The rep assured us that everything was the same and that we could even choose between East and West coast satellites and times. There were a couple of other promises in there as well, along with a couple of fees he never mentioned. Anyway, it turns out the Cartoon Network is only available on East coast times, so Adult Swim shows that normally would come on after my daughter's bedtime where now suddenly on during her "TV time". We tried several times to get this corrected, as we were still under the assumption we could change East coast/West coast viewing times. It took a month for someone to tell us that wasn't possible and that we had been misled by the 3rd party rep, so they couldn't do anything about it. We decided we had had enough when we heard the word "nigga" about 40 times on a single episode of the Boondocks, so, after saving up the money to pay for the early cancellation fee we got rid of Dish Network. Now it appears that the 3rd party contractor wants an additional $240 for the early cancellation as well as $200 for the installation. We have tried to talk with someone in charge at this company, Seatown Satellite Services, but I can't seem to get past the militant $%@*! in customer service, who has hung up on me twice now. I'm sorry, but we purchased the Dish Network under what I consider fraudulent circumstances and intentional misrepresentation, so why should I have to pay for this? It pure B.S., and I'm adding my voice to the call for a class action suit against Dish Network for allowing these practices as well as all of the 3rd party contractors for pulling this crap in the first place. These people should be in jail.



By: Anonymous

Thu, 31 Jan 2008 01:47:24 +0000

My experience left me with $130 credit and it's nixed. Why is that?



By: Anonymous

Mon, 07 Jan 2008 23:01:16 +0000

The complaint below is almost word for word what happened to us...go figure!!! crooks of the highest order. there plan seems to be to get as many customers on their books so it looks good to the potential buyer..i.e.AT&T...watch out..be warned... CROOKS I had one of the worst experiences you could ever imagine with the Dish network. The very first time when my dad sent them the redemption form to get the ten dollars off each bill for the next ten months theyâ€(image) ve told us that they never received it. I called them a few times regarding it and after an exhausting waste of time on the phone I told my dad to send them another form just to make sure. My dad went to the post office, paid about fifteen dollars for the express mail with the delivery confirmation and what do you think? After the post office confirmed exact time and date when the letter was received by Dish network a few weeks later I called Dish and it was the same story all over again. “I apologize mam but we did not receive the redemption form from you yet.” I could not believe it. After explaining to the lady on the phone about five times she said sheâ€(image) ll put in the code in the system so we can get the deal. I wrote down her name, and the date and time when I talked to her. Well, what do you think? nothing good came out of it. We received the bill with no discout. I called Dish network again and and while I was trying to explain the whole situation to some other representative all over again he didnâ€(image) t even want to listen. He kept on repeating like a robot: “We did not receive the redemption form from you, keep in my it take about eight weeks after we receive it to process it” and while I was trying to explain to him about how many times we already mailed that form to them and my last conversation on the phone he decided he does not want to talk to me anymore, so he said “have a nice day” and hung up on me in the middle of me talking to him. I donâ€(image) t know what else to do. For those out there who do not have Dish network and were thinking about switching to their service I suggest: THINK TWICE BEFORE YOU DECIDE TO SWITCH TO DISH.



By: Anonymous

Mon, 07 Jan 2008 21:39:43 +0000

Well, I sympathize with most of you regarding your problems with Dish. I've had many of the same problems over the years. Particularly the bad signal when it rains or the wind blows. Sometimes it blacks me out for hours. I call them when it's time to pay the bill and ask for a credit for the time I was blacked out. I ask them if they went to a restaurant and ordered a steak and mashed potatoes and only got the mashed potatoes on their "dish", would they pay for the complete meal? Hell no they wouldn't! For years I paid for a package and because of a poor signal, I didn't ever get some of the channels. As consolation, they offered me "Showtime" free for a month. After I hung up, they called back and said they couldn't do that after all but would send me some coupons for free pay-for-view movies. Problem there was I couldn't get the signal that the movies came in on! I record movies, etc. on the dvr and when I go to watch them, they are suddenly gone! Pain in the butts! Now I find they have added 200.00 on my bill with no explanation. I just put up with them since I get no vhf signal where I am and no cable.



By: Anonymous

Thu, 03 Jan 2008 20:52:01 +0000

Hi, guys, After a long 1.5 hours of talk with Dish and got hanged up 3 times (I had to repeat my stories 3 times), I decided not to talk to Dish any more. I am contacting their competitors including Comcast and DirectTV to listen to my story. If they are willing to pay for my story, it is even better. I will also go to BBB and local newspaper to find someone who is interested in listening to my story. Guys, you can do the same thing. I decide to send some copies of my future article to Dish in case it gets published.



By: Anonymous

Wed, 02 Jan 2008 15:31:16 +0000

Would it not be in Dish networks interest to make a few comments here as I'm sure they know about these sites. The BBB got them to admit their fraudulent billing on our account and they have offered compensation ( still items outstanding) Come on show us your not thieves!!



By: Anonymous

Wed, 02 Jan 2008 15:22:37 +0000

Has anyone noticed that the adds are getting more frequent on Sat TV? I wonder if anyone is investigating this. I have done a basic check and suspect we are being manipulated by a bunch of crooks.



By: Anonymous

Wed, 02 Jan 2008 15:18:33 +0000

I wonder if you could get Dish to not accept any requests for PPV items?



By: Anonymous

Wed, 02 Jan 2008 05:33:29 +0000

We need a CLASS ACTION against Dish Network. I just had some horrible experience on New Year day of 2008 after receiving my statement of Dish for December 2008. It is a long but very frustrating story. Let me start from the statement of November 2008. I received November statement with $21.95 charge for PPV (pay per view). I called Dish right away regarding this charge. Same old story as you all know: Dish was not going to refund me. The caveat here was that I recently purchased an international Dish package for my in-laws who live in a room with a dedicated TV (blue remote control). They do not even understand English. They were trying to learn how to use the remote control and I thought they probably mistakenly push some buttons that cause me $21.95 in November. Okay, letâ€s move on. To prevent this from happening again, about one month ago, I called the Dish and was taught how to set password to lock it up. I set up everything in my green remote (The main one as I only have one receiver but 2 remote controls) and I even asked the tech people who told me that as long as I set up lock in the main (green) remote, my blue remote should be locked too automatically. Sounds settled? Not really and even worse, I got the bill for this month (December) and have again extra charge of $52.95 for PPV. The funny thing is that all 5 PPV movies were charged at the same day. I called Dish on this New Year day and they basically would not refund all. After talking with the supervisor, I realized that I can use remote control and website to log in and look for PPV purchasing activity. To my very surprise, it turned out that there is a total of extra $142 to be billed in next cycle. There were 7 PPV of $11.99, 6 PPV of $8.99 and 1 of $3.99. The funnies thing is that all of them are charged between December 27-30. It seems even funnier that I had ordered 3-4 movies, even the same one in 2-4 hour of period. However, Dish is not able to refund most of them. Dish really wanted me to believe that I watched 5-6 movies in 3-4 hours period. They even told me that I could order a lot and watched them later one by one-pretty smart for Dish, Ah? Sure, Dish wanted me to believe that I am pretty retarded. Basically Dish will make me pay a little less than I would have to pay if I would elect to terminate this contract. It turned out that I have a pre-teen who likes to hide in another room and change TV channels in grandparents†room to surprise them. Sure, kids are naïve and I probably have to pay for the price. The reason why I am upset about Dish is that they want me to believe that someone has ordered half dozen movies in the same day while some of the movies are even identical. Sure they want to act as a smart [...]



By: Anonymous

Mon, 24 Dec 2007 01:41:44 +0000

I had three boxes I owned one and paid for the other two I called to cancel one and of coarse you get someone from India you can't understand that's beside the point.The probelm is they said they were taking the one I own and I have to pay for two boxes.This doesn't sound kosher to me I have to pay for the one I own.I have been acustomer for 11 yrs Ithink this is a terrible way to treat customers.