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The new social learning blog

In my blog I share my learning curve about the 'new social learning'. I started with a focus on communities of practice, but there are many new forms of social learning emerging. I share personal experiences, articles and cases

Updated: 2018-03-19T20:05:06.778+01:00


You can use Twitter to get new ideas to do your work in a better way


Would you like to show off at work with great ideas? This week I did some intakes for a course about learning technologies which is starting next Monday and I realized that actually very few people are using Twitter. Yes, they do have a Twitter account and may have a look at their timeline some times, but it is not helping them to do their work in a more innovative way. That's a pity, because Twitter can actually help you to generate better ideas.Knowmads are innovativeI believe that we need to work more and more in a knowmadic way (see this blogpost about knowmad). Technology is driving innovation and new ways of working, but we need people to do this. New ideas can help to solve a recurrent problem or simply ideas which stimulate you to do your work in a different way which may be fun. It is not something I am making up, but something I have experienced myself and which is backed up by a study by MIT.  I read "how Twitter users can generate better ideas" by Salvatore Parise, Eoin Whelan and Steve Todd. The article is based on a 5 year research program in which they studied 10 employee groups in 5 companies. They linked internal brainstorm results to Twitter usage. The ideas of twitter users are of higher qualityTwitter users and non-users actually submitted the same number of brainstorm ideas, but the ideas of Twitter users were rated higher (the rating was done anonymously).  Furthermore, there was a correlation between diversity of the Twitter network and the quality of ideas. Loose Twitter networks are better for ideation. Become an ideas scout and idea connectorJust being on Twitter is not enough. 205 interviews revealed what skills are necessary to be able to find ideas and be able to translate to your work context. You need what they call an individual absorptive capacity. Two activities were correlated to this capacity: idea scouting and idea connecting. Twitter users who performed both roles were the most innovative. An idea scout is an employee who looks outside the organization to bring in new ideas. An idea connector is someone who can assimilate the external ideas and find opportunities within the organization to implement these new conceptsIdea scoutingSo how to scout ideas on Twitter? Interviewees said: It’s not the number of people you follow on Twitter that matters; it’s the diversity within your Twitter network. A senior technologist who was interviewed said: “I don’t necessarily want to follow more people. I just want to follow people whose opinions don’t always align with my own, which is kind of an ongoing battle because after a year or so of following the same people, you find that your opinions shift and morph a little, and suddenly you are with a homogenous group of people again.” What I personally do is follow a wide range of people on Twitter. However, the flow is so large I can not read all. I may hence miss Tweets from the people in my network, therefore I  use Hootsuite to be able to follow my warmer networks via lists.The 70/30 ruleOne person had a 70/30 rule to blend serendipity into her Twitter network: 70% of the people she follows are directly relevant to her work, 30% are outside her comfort zone. Several employees mentioned virtual connections to the thoughts of individuals such as former astronaut Buzz Aldrin as catalysts for good ideas. What I do is follow people from other industries (like marketeers) and also writers of books I like. You could also think of having a core of strong ties (people you know well and work with) and weak ties (people who are unknown to you or move in quite different networks).From weak to strong tieYou can use Twitter as a way to move from weak ties to strong ties, to get to know people better. Twitter is perfect to establish weak ties (by following them), you can start to engage by interacting (such as replying, retweeting) but may also organize face-to-face meetings. In this way Twitter helps you expland your strong network.Idea connectingIdea connecting involves translating the idea to the workplace[...]

(video) tool of the month: 1 second video apps for blended learning


Video is an important online trend. The tool of this month is therefore a video tool: the 1 second video app. Video is already important in online marketing, and learning and training follows this trend. I can hardly imagine an online course or MOOC without video. The classic way to produce a learning video is to hire a professional filmmaker ask them to record and edit the video. However, there are many (more creative) possibilities to use video in the design or facilitation of online learning like interactieve video's, animations with Powtoon, whiteboard animations like Squigl or livestreaming.1 second videosCesar Kuriyama once started recording a 1-second video every day to capture a whole year of his life. After this project he decided to build an app that makes it easy to do this. The app is called 1 Second Everyday. You can record a video every day via a calendar, or choose a video from your smartphone. The app will ask you to choose your one second. After uploading for various days you can produce a video by selecting a number of days. Below you can see an example a video I made, filming my garden every day for a week. allow="autoplay; encrypted-media" allowfullscreen="" frameborder="0" height="315" src="" width="560">Another example: a video of a student who recorded her life in 2017. allowfullscreen="allowfullscreen" frameborder="0" height="315" src="" width="560">There are various apps to make 1 second videos:  1 sec everyday (5,49 euros)  1 second daily cam (free: you can remove the logo for 1,49 euros)  Leap second (free)How to use 1 second video apps for online or blended learning?1 second videos are perfect to get participants active in a creative way. A number of ways you can use the app:1. To get to know each other You can invite participants to record something about their lives for a week and then share this online, or show the results during a meeting. It is only a 7 seconds video and will give a creative peek into someone's week. This also reminds me of the introduction of the guests in the Dutch television program the quiz: the guests bring one photo of each day of the week.2. As a visual start-up of discussionsAsk people to make 1 second videos of moments during the work that make them happy, and they will be very actively involved with this topic. As a follow-up you can share the videos and talk about what makes you happy. Making the video both engages people and leads to a visual result. It will give a different picture than if you start the conversation without this preparation.3. A look into daily practicesOf course it can also give an image of what someone is doing. Let everyone, for example, every day at noon make a 1 second video of what he or she is doing. This way you get a nice picture of the actual practice. Or a second every hour of the day?4. As reflecting aidThe research on the Rapp-it app showed coaching in combination with the use of a reflection app improved learning. The use of the app helped participants become more aware of learning moments, record and discuss more learning activities. Likewise, a video diary prior to a reflection session can help not to forget important moments (which your memory might do).This blogpost can be read in Dutch on Ennuonline.[...]

Use of Smartphones and exhaustion: the case against mobile learning?


Last Friday I had a dinner with 3 colleagues, our yearly dinner. We talked about the storm on Thursday which caused the complete halt of the train system in the Netherlands. I was part of a group which exchanged via a Whatsapp group whether to cancel our dinner. The group had such a flurry of messages which made me feel very unproductive in my work because I had my smartphone lying next to my laptop, and every time I looked at the new messages.My personal app policyOne of the colleagues asked me: well, you must have an awful lot of whatsapp groups? He was surprised when I answered that I try to avoid work-related app groups. The reason I avoid it is because I don't want to work continuously on all my client cases, but want to have specific times that I choose to work on these client projects. In our courses we don't start whatsapp groups, unless the participants take the initiative and have a clear purpose for the group. Last Monday I talked to a teacher who said the same thing about Whatsapp. He does not want to participate in the group of his students because it would mean an awful lot of questions about homework during the weekend or late hours.What's the influence of smartphones on work/life balance and stress? I found a study looking at the influence of our smartphone use for work purposes and its influence on stress and burnout. The paper is called Smartphone Use, Work–Home Interference, andBurnout: A Diary Study on the Role of Recovery. The paper is written by Daantje Derks* and Arnold B. Bakker Erasmus University Rotterdam, The Netherlands. In this study 69 smartphone users completed a dairy questionnaire for 5 successive working days. All participants were required by their employers to use a smartphone.The need to recover from workOur workload is going up. Many employees have a smartphone, which may or may not be paid by the organization. Organizations increasingly expect employees to immediately respond to work-related messages. The norm is becoming that individuals should be available to others anytime and anyplace. Employees feel a pressure to respond to messages coming through their smartphones (with plings!) and it derails their attention. Furthermore it blurs the boundary between work and private life, even more so when employees are highly committed to their work. The authors use the term Work-Home-Interference (WHI), defined as a negative process of negative interaction in which the employees experience pressure from work and private life which is hard to reconcile. This may be time conflict, role conflict or stress taken from work which makes it hard to relax at home.How to recover from workSmartphone users may find it even harder to find recovery time in the evening. A core component of recovery is the employee's sense of being away from work: to detox from work. It implies more than just being physically away from work. It suggests that the individual stops thinking about work and disengages mentally from it between work and home domains. In this study, two types of recovery were defined (a) psychological detachment or the ability to disengage oneself mentally from work; and (b) relaxationimage via pixabayEnter: Smartphones at work Smartphones are great for new forms of interaction and collaboration, like contributing to the social intranet or replying mails, and of course the numerous Whatsapp groups. Other positives often associated with smartphones are increased productivity, increased flexibility to work where you want, improved responsiveness, and the availability of real time information. However, checking your mail and responding may often seem like something 'small and quick' but may demand more time than you are aware of. You can only do one thing at the time, hence engaging in smartphone activities often implies not being their with your attention for your family or friends. There is an urge to respond when the smartphone indicates that there are new messages. This seems harmless but does demand attention. In addition, you c[...]

Three different views on social learning


I am not the first to note that social learning is a confusion concept. Every Friday there is an interesting #ldinsight Twitter chat. I joined one Friday when the topic was about social learning. I struggled going from my tweetchat back to twitter and hootsuite trying to keep up with replies :). Any Twitterchat is hard work but it was worst to make sense here because I noticed that we all talked with a different view on social learning. For instance, people talked about groupwork and having time to read quietly. I often see social learning is seen any learning activity which involves more than one person. That's one of the views but not mine.I will write down the three main different views I hear when people talk about social learning. I see the social constructivist, the new social learner and the collaborative learners. Definition Learning is situated and knowledge is constructed through interaction with others. Knowledge is not constructed indivually but is influenced by others. Social learning combines social media tools with a shift in culture encouraging connections Social learning is learning with and from others Typical remark “You can not turn off learning” “Even reading a book is social” “I connect and learn through my online network” “just the technology is not enough” “We should add some social elements”  “It is all about sharing knowledge and experience” Online or offline? Both Online Both Typical interventions ScaffoldingCommunities of practiceSocial network inventory – looking for existing communities Introduce an Enterprise social networkStimulate use of social mediaWorking Outloud GroupworkPeerreviewAdding interaction to e-learning Result Collective learning Online networks Learning from peers [...]

Bookreviews Kevin Kelly: mind artificial intelligence, attention and quantified self


 I read two books by Kevin Kelly about technology, one on my kindle and one on paper (not the same book by the way :). The first was What technology wants; the second the Inevitable. I found both through Twitter. Now that I think about it: I get most of the book tips via my Twitter network.I have read these two books because I want to know how technology is going to influence my field of work: learning and knowledge. I was also curious about what lens he uses to looks at technology. In my study Irrigation Engineering we learnt about various lenses. For example, you had the techno-optimists who thought that technological developments would solve all problems of developing countries, for example agricultural production would go up by invention of artificial fertilizer and pesticides. On the other hand, there are the skeptics. I was more skeptic because I saw how great the influence of culture and the way people react to technology is. At times people do reject technologies. Farmers in Africa did not make massive use of fertilizers and pesticides at all. Are there differences in visions on (learning) technologies? What lens can I use?Kevin Kelly ends his book The inevitable with a clear position: he sees that we are at the beginning of a new phase, the last chapter is hence called 'the beginning' since he sees that we are at the start of a new phase. In this phase we move towards a collective consciousness that he calls the holos. We can not imagine the holos because it is something unseen yet. Another phase change from the past was the invention of the language. The people before the invention of language could not imagine the world with language either. Through language cooperation and coordination got a boost, but also idea development and fantasy. Ideas and knowledge travels with generations through language. The holos is a connection of all people and machines via artificial intelligence. The holos arises because we increasingly share, track, mix, filter, etc. via the internet. He also mentions two different visions on artificial intelligence: hard and soft singularity. The hard singularity theory is that we make a superintelligence that becomes increasingly smart, solves all problems and bypasses us. The soft singularity's theory is based upon a complex interface between people and artificial intelligence.Some ideas I take from his books are: Technology takes an increasingly more central place in our lives. We sleep with the smartphone. My daughter sometimes sits with a laptop on her lap, ipad next to it and a smartphone in her hand. 10,000 years ago, a farmer only ran a few hours a day with a tool in his hand. The rest of the day was technology free. Apart from an addiction to a smartphone, for example, we may be addicted to what Kelly calls the 'technium', the technological innovation itself. This explains the interest in gadgets. The guild of French scholars has been able to delay the introduction of the printing press in Paris but could not stop it. Hence the general technology advancement seems inevitable?Social changes in history are almost always driven by technology. He clearly recognizes that not all changes due to technology are positive. For instance the large-scale slave trade has become possible because of the sailing ships that could sail across the oceans. A quote from Karl Marx: the hand-mill gives you a society with the feudal lords, the steam-mill society with industrial capitalists.The society and what we are working on is much more about intangibles (services, not tangible things) than about goods. 40% of US exports are intangible. the picturephoneAccording to Kelly, new technologies are sometimes inevitable, but every technology needs a momentum. He gives the example of the videophone. Already in 1938 there were prototypes at the German post office. Picturephones were installed on the streets in New York in 1964, but were discontinued because there were only 5[...]

To conference or to unconference?


I try to explain to Erik, a colleague what a chatbot is: "with a chatbot you can have a conversation in a messenger program, like Facebook messenger" Answer: "OKeee, so it is the virtual employee on a website who answers your questions?" "Mmm, ha, yes, these are also chatbots, but there are many more types of chatbots, think of CNN's chatbot on Facebook who will tell you about the latest newsitems via chat". "Ah, so it's another way to get news? I'm not on Facebook messenger myself so I do not know what a chat is." the Dutch Eva Jinek Chatbot with background newsActually it is not so easy to explain what a chatbot is to someone who has no experience with it. Perhaps the best way to start understanding this phenomenon is to follow a number of them, and get a feeling for it. Choose from my list below with nice chatbots or choose yourself from the long list of bots on the website There’s a bot for that.Use the Duolingo bot to learn a language. For Spanish, French, German. Via the Apple appstorePoncho de Weather cat will tell you the weather and crack a joke via Facebook messengerWork on your health with the Healthybot. Works through SlackYou can get relevant HBR articles via Slack The Heston bot voor Skype will bring your cooking skills to Michelin stardom.  Why are chatbots hot? Messenging programs are are chat programs such as Facebook messenger, Whatsapp, Skype chat or Slack chat in which you chat one-to-one with someone. Communication in sessenging programmes are surpassing the number of communications in social media. About 1.4 billion people used Messaging Apps in 2016. This means that they are already chatting a lot and are for instance every day on Facebook's messenger with friends. It is a good strategy to go to people where they already are, so they do not have to develop new habits or get to know new platforms.Chatbots to support learning & development You can be very creative thinking about possible solutions with chatbots! Personally I am thinking there is huge potential for the following categories:Reflective or coach bots. Bots can support reflection very well. I work with colleagues on a 'confessional' bot based on the principles of 'the confessional box'. The interesting thing is that sometimes reflection works better with a bot who doesn't judge you. This is also used in therapies. Read for instance about Eliza the therapeutic chatbot.Educational bots. There are bots who can show you new things and teach you something like about art. In the Netherlands for instance there is the KBlab chatbot who will send you a piece of art from the Dutch Cultural Heritage collection every day with some explanation. Language bots. To learn a language you can converse with bots in your preferred language. See duolingo bots.Helpdesk bots. Of course, you can also use a chatbot similar to a customer bot on a website but now helping your employees. For instance let a bot explain how to use a platform. Teacher or facilitator bots. These facilitate online courses. A chatbot can help you with the online sessions and guide you through the program. Read the interesting experience of Helen Blunden.Quantified self bots. There are bots who ask you for information and return it to you at certain time. This can be very insightful for self reflection. An example of this is He will asks you at the end of every day how your day was. After a week or month you can see the overview and reflect on it. On which days did you feel the best and why?The bot or not test by the VPROAre all chatbots clumsy? A nice test by the Dutch VPRO is bot or not. On the site you could chat and were brought into contact with a person or a chatbot. You wouldn't know. You'd have to guess which one you had in front of you. I got it wrong! 18% of the bots are convincing enough. Bots are getting smarter in conversation. For this you ne[...]

Learning poses or learning to model?


Every Monday evening at 20.30 I install myself in front of the television with my daughter for a program called Hollands Next Topmodel, to continue with Models in Paris: The real life. My husband doesn't like it at all, but I really enjoy a view into a completely different world. A world where looks and poses count. This is the first year men have also joint the candidates for Topmodel.


The first episode something funny happened with Chris. During the Go See - a session with potential clients the Dutch often pronounce this as Gooshie - he had to walk on the catwalk. Since he had been in an official model course he knew all kinds of poses like looking at your watch at the end of the catwalk. However, this did impress the clients who detested the poses as unnatural. Chris had to leave the program, despite or even due to his model course.

A beautiful example in my opinion of the difference between what learning tips and tricks in a course or short training compared with learning in practice and learning in networks and communities. In a (bad?) course which focusses on tips you are not provided the room to develop your own style and practice. In a community you can get the space to develop your own identity as a professional and your own style. Therefore, in the Ennuonline curricula, over time we provide more and more space to participants to choose form and content. In the third block, the participants define the important issues and using the online block to deepen their understanding jointly.

Now, of course, I wonder whether I sometimes fall into this trap of teaching tips and tricks when I facilitate a workshop. I notice people quickly ask for the tips when the session is short and the field wide. They like to get away with shortcuts. With the workshop includes online tools, I try to avoid this by providing a whole range of tools, rather than one tool you should work with. For participants this is sometimes difficult and they have the idea that they are thrown into the deep. They really like me to show them the 'poses'. I think that it is very important that you go through your struggles yourself and seek tools that support your practice. A longer road that leads to more profound learning as professional. So that you avoid exiting like Chris.


Knowmads: the battle of generations


Generational differences in the workplace are debated. On the one hand you have the people who believe there are differences and that every organization should be responsive to those differences. Especially the millennials are seen as a different breed, for instance I read the book by Jamie Notter: When millennials take over. On the other hand there are those who think it is a myth that generations would adhere to other values, see eg. Cut the crap: the make up nonsense about generations at work.  Stassen, Anseel en Levecque have analyzed several studies. They state that the research structure of most studies is not capable of making a valid verdict. An important methodological problem is the distinction between the effects of three different factors: age, period and generation. Either way: it's hard to proof. The battle of the knowmadsI attended a festival in the north of the Netherlands called Beleef de zandbak. It offered me the opportunity to do an experiment: the battle of generations. My own curiosity is with different uses of technology in the workplace: I see that there are differences, but somehow people are sensitive to generalizations. What differences? I'm pretty fast online, but I see that youngsters are much faster. On the other hand I did sessions for students, but very few students knew what social bookmarking was. That's why I was eager to organize an experiment with practical knowledge assignments to see whether different generations would tackle the assignments differently. The assignments were arranged in such a way that there was a winner for each question. I had about 18 people in my workshop and used the following generations to group them:Babyboomers: born between 1940-1955Generation X: 1956 en 1970Generation Y: 1971 en 1990Millennials born after 1990Because not all generations were represented I ended up with three groups. In each group one person was appointed as observer. Generatie X  - old (1956-1963)Generatie X -  young (1964-1970)Generatie Y and one millennial (after 1971)Generation Y and millennialGeneration X 1956-1963The winner(s)The winner was ... generation Y (with one millennial). Generation X-old was occupying the second place. I must say: observing from a distance I saw little differences between the three groups. . However, the observations of the researchers and the teams showed quite some differences; with very interesting conclusions!Striking observationsThe two 'older' groups were smarter in using online media. All groups used online media to find answers to a network assignment (collect responses to a statement). However, the younger generation used only Twitter and then especially to search. The other groups also used Facebook and Whatsapp. My personal observation is that nobody thought of starting a poll, which would be my way to collect responses online. In the exchange everyone agreed that if Y's uses their online networks they will probably get faster responses. All groups also used offline networks in the same way by sending group members out to collect answers face-to-face. No difference.Generation X had more ready knowledge within the group. Generation X-old won at the first question because they simply know all the answers by heart. Googling could not beat that. Furthermore, the observers of X knew the answers but were not allowed to participate in responding. Generation Y was faster. This lead them to the victory at the third question. According to the observer, "they were enormously fast in shifting from team communication to individual google searches and back to team collaboration". However, in two cases, the speed lead them to the wrong answer. In one case, they searched for NPO2 instead of NVO2. In another question they had an answer which was not logical at all. Critical thinking would have helped to know this.Both generation X g[...]

My first Squigl


I have made my first Squigl, a whiteboard animatie (these videos with drawings). You probably know them from RSA animate. Whiteboard animations are quite popular, but if you want a professional one, you will probably need over 1000 euros. This took me 3 hours of time to develop. In this blog I will explain how you can make a Squigl yourself (in Dutch or other languages!).Scribology I had bookmarked Squigl by Truscribe as whiteboard animation after I had seen the link on a LinkedIn group. Truscribe uses the scientific methodology of scribology.  The drawings help to retain attention and increase the retention rate of information. Personally I would like to stimulate people to think rather than memorize the main points of the video, but I do think that watching a drawing has a different effect on your brain than watching a so-called talking head. My personal experience is that when I watch talking heads I often start multi-tasking, even when the topic is interesting. Often I notice the video has ended and I realized I missed the second half.Reinventing HRD I am preparing a session about reinventing HRD on the basis of part 4 of our book. I thought it would be a nice idea to introduce the 3 major changes in HRD by means of a whiteboard animation. In the session, more practical examples will be shared and discussed. In addition, I can easily reuse this video. Here is my Squigl, or animation. Feedback is welcome because it is a first attempt.  allowfullscreen="allowfullscreen" frameborder="0" height="315" src="" width="560">A short introduction into Squigl You create your account on to create a Squigl. After that, it is all very easy. There is a short video explanation, then you simply click + to get started. I liked the way you could get started right away. It is basically a 3 step process.Type or paste your text on the left hand of the webpage. On the right hand side your can record the text by voice, using the microphone of your laptop or ipad. Click Finish to prepare your video. Or in Squigl language: "this is where the magic happens!".To produce the video Squigl analyzes the written text on the left hand and picks its own words to highlight in images. Unfortunalely Squigl doesn't speak Dutch so you will get this type of pictures when you have the word VAN. (meaning from in Dutch)Squigl for the DutchStill, it is possible to make a Dutch video. A few tricks:Make sure you have a few words in English in the text. Then Squigl is more likely to pick up on these words. The written text is only to help Squigl and people will not see this text. I just think that you may also be able to charge the entire text in English and speak in Dutch.Change images when editing. The biggest job producing a Squigl animation is during the editing. After watching your video, you can write down which images you may want to delete or change. Suppose you want to see a professional instead of the bus, then you can change this image and search for the word professionals. You will see all the pictures that other users have made and can choose from these images.Or create your own pictures. When editing, you also have the option to click on 'draw your own gliph'. I quickly drew 2 pictures with my laptop's touchpad, this is not perfect. I would like to see if you can improve this if you use an ipad and pen or stylus.[...]

Holidays in Canada


Canadian taking our pictureI just returned from a vacation in West Canada. It was not my own idea to go there, my husband and daughter really wanted to go. I did not really know Canada except maybe the remote farm of Riks from Farmers wants a wife. It is a very special country! I found the scenery and the colors very beautiful and also so much space compared to the Netherlands. Occasionally we drove 2 hours by car without encountering a real village. People are very nice, too, quick to chat with you. For example, I wanted to make a picture of my daughter when a passerby thought we had to be in the picture together and the camera was already out of my hands. I enjoy the cultural differences on holidays, even though Canada is also a 'Western' country and traveling is different from living/working in a country.With my friend KidistIt was also a reunion with three Ethiopian friends (two living in Canada and one in the USA). It turns out that the relationship does not change at all, even though many years pass: it was as much fun to see them as in Ethiopia. This way you can see Canada again through Ethiopian eyes. For example, what was funny was that the ladies' toilet was occupied and so I just went to the man's toilet. But my Ethiopian friend was totally shocked: that is highly offensive! She therefore preferred to wait another 10 minutes rather than to follow my bolt step. Their children had become truely Canadians, and knew much more in many ways than the parents, were fluent in English. That seems to me weird as a parent. Nice was the response of our friend who was rather enthousiastic about it: "I learn a lot from my son and daughter". And life with bears ... Bears are in Canada just like the weather in the Netherlands I imagine. People often know where bears or other wildlife are signaled and pass this information. It is normal that when there is a bunch of cars along the way, you know there is something to see, a bear or a moose. They also know how to deal with bears, eg do not leave any trash left. A lot of ads on television could not be transported to the Netherlands because there are jokes with a bear, wolf or cougar.Bear along the roadsideWhen using the internet, I noticed that we depend every year more heavily on internet also for planning the vacation. For instance we used Google maps for the directions and you can search for petrol along the chosen route. And we have waived visiting the Columbia Icefield gletscher for instance, because you can read from the reviews it is highly touristic and almost a tourist trap. It also made me wonder what business I would have on a gletscher. Actually I have read a lot less in the Lonely Planet and more on the internet. On the other hand, I noticed that I assume there is phone and internet coverage everywhere, but that is certainly not the case in Canada! We had bought a Canadian sim card, but you could not call in many places because there was no coverage Then you see how lucky and spoilt we are in the Netherlands. By the way, there was also a funny ad on the radio about dating stating: "if you tired of internet dating, join the BC dating club (British Columbia) with our organized events for singles, so that you can actually see and meet your dates and get to know them face-to-face".I also liked to occasionally share pictures or updates via Facebook and Whatsapp and see what others are doing on vacation. Thus I discovered that 3 acquaintances had also been on Vancouver Island and were equally enthusiastic. You hear more often that people try to stay offline during the holidays, but I also found the internet super handy during the holidays, so no #offline for me! [...]

I'm sliding and morphing


You possibly know the book by Lynda Gratton called the Shift? It is about the future of work and she predicts that we will become increasingly serial masters instead of 'shallow generalist'. A master is someone with deep knowledge in a number of domains. The adjective serial points to the fact that you will no longer be active in the same domains throughout your life, but will continue to slide into new domains through personal or technological developments in new areas, building on your older domains and competences. This discovery of new domains is done by sliding and morphing. What is Sliding and Morphing? If you google on image you will see a lot of tinkering. Lynda Gratton says:"Sliding and morphing happen when you develop deep knowledge, insights and skills in one specialism and then convert this to an adjacent specialism or rediscover a lost competence."Lynda recommends looking at which subjects and competencies are important and in demand but combine this with your own passions and interests. Often the combination of domains is of great value. In one of the examples, morphing takes place by looking for a new network and new roles. Morphing by doing instead of thinking. When I read the book, I immediately recognized myself in the serial mastership (well, master? but serial sure!). After studying irrigation and soil and water conservation, I started working in the development cooperation sector, in different countries, Kenya, Mali, Ethiopia and Ghana. I only had three years contracts. So half a year before the end of the contract, you thought about what you would like to do in your next job and in which country that could be. And then apply. The good thing of the terminate contracts is that you always think about a next step. I saw that people in the Netherlands stayed longer in the same job because you do not have terminate contracts. From irrigation to consultant learning & Social technology is quite some sliding, isn't it? Currently I am also sliding and morphing. It feels a bit uncomfortable. I've been working with Sibrenne for many years now in Ennuonline and our slogan is "All About Learning with Social Technology". The slogan still provides direction, however the field of learning and technology develops and expands very quickly. The question is where are you going to focus on within this field? In addition, we each have their own interests and professional identity. A major 3-year assignment aimed at designing and facilitating online courses has ended. That seems a bit like the feeling I had at the end of my contracts. You end something and that gives space to take up new things again. Though, of course, some work continues of course, like our Ennuonline learning activities and some assignments. What I'm struggling with is what direction I want and what I want to specialize in within the learning and technologies field. Blended learning and social learning is already a specialization, I never focused on classical e-learning. I'm very excited to advise on online and blended learning. What I regret in this field is that you are not supporting informal or invisible learning and learning in communities.I am taking the current space to explore new directions. A number of new lines are:I collaborate with two colleagues to set up a social network analysis (SNA) hub for the Netherlands. I regularly receive emails in response to my blog post about SNA. A concrete question whether we can organize training on SNA led to this brainstorm. Hopefully we can offer advice and training / tailor made support. SNA is one of my loves because it makes the invisible social capital visible. Which helps to develop connections.I teamed up with somebody from our knowmad MOOC to dive into artificial intelligence. We want to do an experiment with eg Wat[...]

The influence of technology on professional identity


In january I facilitated a MOOC about knowmadsA knowmad is what I term a nomadic knowledge and innovation worker – that is, a creative, imaginative, and innovative person who can work with almost anybody, anytime, and anywhere. (John Moravec)The most intriguing element of this concept in my opinion is that professionals need a personal fascination with a subject. There is emotion involved. You can link your work to an experience or strong conviction. For instance I was so pissed in Ghana because I felt I never got any appreciation for my work within the organization. The start of a community or practice was a great relief. Professionals who appreciate each other, give feedback, listen to each other and therefore learn a lot from each other. Finally appreciation! I was so impressed that I decided to do an online course about communities of practice with amongst others Etienne Wenger, became a member of CPsquare and I am still working with the concept of community learning.  Shortly after the MOOC I bought the book 'Je Binnenste Buiten' by Manon Ruijters and colleagues. I think it's a great subject they explore with the book: professional identity. It is also a central concept in the theory of communities of practice. The book is recommended if you are also interested in developing professionals and knowmads. They argue that more attention is needed for professional identity in case of changes in a domain, career- and cooperation issues. Professional identity is not something that is fixed, but your identity is continuously developing, and therefore requires maintenance and attention. Unfortunately, the book is 'technology blind'. Surprisingly, I often read books & articles which are completely focussed on technology, or they are about other topics, and do not really address technology influences. The interface is still not fully explored. Or do I have a professional deformation?The knowmad's identity is strongThe definition of professional in the boek is:A professional is a person who chooses and seeks to be able to serve customers in a competent and comprehensive way, with the help of specialist knowledge and experience. In addition, he uses, and actively contributes to, a community of fellow professionals who continuously develop the subject.I love this definition, because it clearly describes that a professional wants to develop his or her knowledge and compentencies like the knowmad, and also contributes to a community of peers. The knowmad is by definition someone with a strong identity and self-knowledge. These people prove to be more stress-resistant, to be more successful and to have more self-esteem. A strong lesson I take away from this book is that stimulating knowmads and knowmadic work in organizations means paying attention to professional identity. We do a regular exercise by making an I-cloud with topics of interest to you, but there could be more questions.Serial mastersLynda Gratton describes the new professionals as serial masters. A serial master has deep knowledge and competences in a number of domains. So, you need to specialize yourself, and you will be in a new domain for a year, but building on your past experiences and interests. A strong and rapid development in identity. I think the identity of a knowmad meanders more and changes more rapidly than the average professional by curiosity and changing assignments. Identity questions and self-knowledge are therefore more important to stay grounded.Technology's influence on professional identity: online identity An important influence of technology on contributing to professional development is that professionals are increasingly online in (informal) networks: sharing about their work and thoughts in Tweets or other micro-message[...]

Working as knowmads: How to stimulate knowmadic working in organisations?


Imagine, you work in an organization and you are convinced of the importance of knowmads. You know this is the future, and knowmads are needed as crucial to drive innovation in a learning organization. You also know what skills are necessary as a knowmad. You already working as a knowmad yourself. But organizations need more employees who work knowmadic to be innovative. How do you stimulate a movement ... how do you create a collective of knowmads?Typology of professionals in use of technology in relation to workThe participants of our Dutch MOOC 'Help there's a knowmad in my organization thought about this challenge with the starting question "How do you stimulate a move toward knowmadic work?" The above model from our book Learning in Times of Tweets, Apps and Like was provided as thought provoker. In this model we describe four types of professionals. They differ in the way in which they employ social technology in their work, depending on the motivation to develop the subject and affinity with social technology. The typology of professionals was recognizable to the participants. The online exchange led to the following strategies to initiate a move towards a more knowadic work and learning climate in organizations:Start with the knowmads The most logical choice seemed to be focus on knowmads. "Knowmads make your adrenaline flow" is the experience. Finding and combining knowmads can trigger an oil leakage action, with more and more people joining and working on new ways of working. This group can also develop further.You may use the Seek-Sense-Share model to work on sharpening individual practices. You may also pay attention to professional identity. If you show yourself online - what's your identity? These are, for example, questions you can discuss in a knowmad café (see the interventions at the end).Connect knowmads and googlers  Another strategy is to link knowmads to googlers. Form duo's where the knowmad shows the googler new ways of working. Working with googlers keeps the knowmads realistic and prevents them from getting too far ahead from the troops in the organization. It may earn them some recognition too (and avoids frustration).Focus on googlers and hobbyists  A large number of MOOC participants intend to focus rather on googlers and hobbyists. You can appeal to Googlers by talking about their field of work. They are likely to be interested in additional possibilities of working knowmadically to keep up with their field of expertise and networking. When you show this, you awaken their curiosity. Hobbyists are already handy online but do not put it at work within the context of their function yet. There may be several reasons for this. Knowing the reason is key to change. Perhaps they have learned to participate in and adjust to the way of working within the organization? For example, let hobbyists help short-term projects to help others get the right supportive media.Koppel googlers en hobbyisten A number of MOOC participants would specifically choose to link the googlers and hobbyists - a strong combination because they can learn a lot from each other - on an equal footing. The hobbyist learns about the subject and the googler about smart online networks and tools. Think reverse mentoring.And how about the followers? Few MOOC participants choose to focus on followers, although it is important to continue to encourage and guide this group. They may need, for example, a low-threshold helpdesk.About the modelThe 'Typology Professionals in the Use of Technology in Relationship to Work" model is intended to look at professional behavior. A bad use of the model would be to put people in the boxes. It should lead to a discussion about beh[...]

Lessons learnt from the design of a blended learning trajectory


Over the past year I have worked with Proteion, a health organization in the south of the Netherlands. They have 3500 employees and a large part of their work is care for people with dementia. What made it so much fun to work with Proteion is that people occasionally started talking in the Limburg dialect. I could understand it reasonably it and always gave me a feeling of being abroad, maybe even the feeling of my work in Latin America and Africa :). Moreover, there was a strong vision to learn through a potent mix of learning methods to facilitate workplace. Learning with direct influence on practice. It was really about something important that we wanted to influence: better care for people with dementia. My first question was whether the people working there didn't already know and learn enough about the best care, but the thing is that when they were students, dementia wasn't as important as it is today. The second thing is that when they work in shifts, there is little opportunity to learn from each other.Last year we had a number of working sessions, including a design workshop with all key stakeholders. After this the team continued using Scrum method to work on developing materials and assignments. The blended course is for (new) employees and consists of online modules, working together with a buddy/buddies using whatsapp, and optional face-to-face workshops based on their own learning needs. It concludes by discussing the analyse of a client case with the team leader. The course is ready and I am struck by how much work it has been to develop, and how bumpy the ride within the organization. Because it takes so much time, to develop I ask wonder sometimes if it is worth it, and whether it had not been faster to organize a face-to-face training ...In February, just before the carnival erupted in Limburg, I was at Proteion to discuss the final design and point to put the dots on the i. I asked the location manager what he thought about the design and he said wholeheartely: "I wish we had this 10 years ago!" He was really very happy. This reassured me that it is worthwhile. The advantage is that even though the pilot start at two kocations, eventually there 2000 to 2500 people can participate. A first blended design is really a steep learning curve whereby it takes a disproportionately long time. I am curious about the results of the first pilot. A concrete result should be that the care improves and thus the number of incidents with clients and complaints from carers goes down. One challenge is the fact that employees are not paid for extra hours they invest in learning.Lessons in developing a first blended courseI made a spark video for the start of the trajectory, however it is in Dutch.Blended learning aimed at enhancing workplace learning really requires different roles than face-to-face workshops. We were luckily to have someone in L&D with heart for the technique who has done quite a job in understanding the potential of the learning platform and talking to and negotiating with the vendor. I am not sure any L&D could have done this. The psychologists who normally give an expert lecture also have a different role: in the search of materials, thinking about assignments and recording a short video. Furthermore, we really need the team leaders for this project, they will evaluate the final project and issue the certificates.You can't simply designing a blended course, you also have to deal with organizational policies and politics. A blended course within an organization aiming to change practice is never standing on itself, especially if the subject is important (and it should be!). In this case there was overlap of the original topics of two s[...]

A world full of knowmads in 2020?


John Moravec was the first to coin the term knowmad in the book Knowmad society. In this Tedtalk John poses an interesting statement about the 'rise of the knowmad'.  "In 2020 45% of the workforce will be knowmads". Eh 2020? That's already in 3 years time! Hurry up? allowfullscreen="allowfullscreen" frameborder="0" height="315" src="" width="560"> On what basis is this 45% calculated? Who are these other 55%? And what type of organization is attractive for knowmads? It was great that John Moravec himself participated in the MOOC from Minneapolis and we could just ask any questions and the next morning we read his answers.Towards meaningful workPreviously you did your whole life the same work and preferably for the same boss. My father worked his whole life to repair and maintain army tanks and did this till he retired. Developing yourself was less important. The transformation from industrial society to the society knowmad brings along a new mindset towards work. In today's knowledge society personal knowledge is becoming more important. A knowmad not slavishly performing a job for a boss, but is looking for work that is meaningful to him / herself. Work in which you can find a personal connection. An example illustrating that the core of the knowmad lies in the connection to your own passion: "I was a knowmad a decade ago but adjusted me to what was expected of me, family, employer, society Hopefully there will be more. space for knowmads! " The famous 45% in 2020John explains that we are talking about an estimate, not a measurement. 45% knowmads 2020 is a best guess, based on trends such as the growing number of independent workers, flexible work, intrapreneurship, etc. In the US, the estimated numer is 35-40% at present. The challenge with this figure is that it is difficult to measure, and that an OECD project would be necessary to collect all the data and compare. Some in the MOOC think that 45% is on the high side, but recognize the trends we are talking about. "I see the changes in the direction of the knowmad society: as more hybrid structures, professionals working independently and combining this with their work as part-time employee for example." The changing context of work driven by technological changes, think about robotics, drives us to work more knowmadic, we have to adapt and learn.An important critical note: 'knowing how to find your way with knowledge' seems to become more important, but it can also create a gap between those who succeed and the rest. A new elite of knowmads? The have and havenot? Racquel Roca has written a Spanish book about knowmads which I am currently reading. She sees the middle class disappearing, A trend which Lynda Gratton also describes. The increasing possibility of working virtually makes it possible for any citizen to become a knowmad working globally. This means that the past advantageous position of Europe and North America will be lost. A positive vision for the future is "major jobs will be taken over by robots and machine learning, let's organize a basic income for all and learn will become a hobby!" ;)By the way, the knowmad is an archetype. There is a continuum between the old and the ideal worker knowmad. Knowmads come in all shapes and sizes, but few will correspond 100% to the above-described ideal image.Is the plumber a knowmad?Of course, the conversation was also about 55%. Are these the less educated, the butcher, the attendant at the nursing home, the cleaner? Not necessarily, the majority opinion was: blue collar work can be very knowmadic. For example, an electrician could not find the problem, made a quick phot[...]

Doctors versus internet: who is better at diagnosing?


I have dreamed for a long time of organizing our own MOOC. I was waiting to somebody to pay me for it, but nobody did. The challenge for in a MOOC is to facilitate a large group process online. We have just completed our knowmad MOOC with 637 people. This topic was knowmadic working and learning. At a peaktime, there were 203 people online simultaneously. It felt like a continuous party. It has yielded many new insights and resources. We ended the MOOC with a live meetup (see pictures). In some blogs I will share the harvest. To start with...Doctors versus internetIn December I watched the television programme dokters versus internet. In this program laymen with a laptop have to diagnose in a competition against doctors without a laptop. It was exciting to see how laymen could still figure out occasionally through Googling what disease the patient was talking about. While the doctors were sometimes on the wrong track of questioning the patient. This obviously undermines one's belief in the knowledge of physicians. Here's a trailer for the Danish version:I definitely work and learn very differently than before the Internet. If my printer jams, I Google to find the right answers on support forums and always succeed. The influence of the Internet is huge. But I think it's still impressive that laymen occasionally beat the doctors in diagnosing a patient. What about the long education and experiences of physicians? And how did we hence work 15 years ago without the Internet? Many participants in the MOOC remembered the CD-ROM with the Encarta encyclopedia, the documentation centres with microfiches, the subscription to a magazine, the Yellow Pages. Now you can find a lot of information online, and scientific studies are becoming easier to find. As someone illustrates: "I have a closet full of books and literature, but in practice I would rather use the Internet because you can get much faster to the core of what you are looking for." If we would interaction with somebody far away we sent faxmessages back-and forth.The doctors trauma: experts are no longer automatically the authorityThe internet changes the relationship between a patient and the physician to turn it upside down. Patients will self-Google and exchange within communities. Doctors are no longer automatically the authority which looks at the patient and his/her illness and takes decisions alone. In a positive sense, the doctor can connect to the knowledge of the patient and diagnose more in-depth. Recent research  in Belgium shows that 91 percent of Belgians look up information about their ailments and aches on the internet. Four out of five discusses the results with his doctor, and that is appreciated only moderately by the doctors. Many doctors feel it as a threat that patients have knowledge and an opinion. Someone in our MOOC calls this the doctors trauma.. People are no longer looked up at them. However, patients sometimes also come with information that is not true, think of the information that vaccinations can cause autism. This general 'doctors' trauma also applies to other professions, such as trainer, coach or HRD professional. There is so much information available on the Internet: you have to be sharper on your added value. That can be scary. You will no longer automatically seen as an expert / authority, and that can affects your identity. You should focus more on developing a unique vision as professional and invest effort to obtain status and to be seen as a trustworthy source.Hairdressers versus internet What is the impact of the internet on practical and applied professions? A MOOC participant is curious to [...]

How to organize for deep (not superficial) learning online?


Last week I had a great time again during the Learning and Technologies Conference in London. My third time! Like every year, we started off in the pizzeria on Brompton Road. Great to network with people who are working in the same field. I was sitting next to someone I didn't know and within 10 minutes we were discussing the difference between performance support and social learning and the presentation style of Bob Mosher.With Joke van Alten I decided to shoot another video. It is a form to support my own learning. I start with a question I would like to learn more about, interview people and in putting it together and blogging it, it forces me to really think about it. This year my question is:How to organize for deep learning online? In my definition deep learning does not have to do with artificial intelligence (which is sometimes called deep learning as well), but has to do with transformative learning, or as Argyris calls it: double loop learning. Single loop learning is learning for action: learning within the same frame of mind. Double loop learning is about change of mental models, changing the goals. (see the explanation on wikipedia). When I talk about online learning, through networks like LinkedIn, Twitter or internal Enterprise Social Networks, people think this online is perfect for quick information, like finding a tool for brainstorming, knowing how to repare your printer. You can find a video online and start the action. But does online engagement also facilitate deep learning? For many people this is not obvious and they cling to the idea that you have to meet.Joke and I interviewed Mark Britz, James Tyer, Laura Overton, Clive Shepherd and John Stepper. They all believe in deep learning online and each has a different angle in responding to our question. width="560" height="315" src="" frameborder="0" allowfullscreen>Reflect and build a good networkMany answer from the point of view of the individual professional and underscore the importance of reflection and building a network of meaningful relations online. Mark Britz highlights the fact that typing responding online and blogging in itself creates room to reflect. James Tyer also stresses that you need to consume deeply. You may use your networks to cut out the noise, so that you can focus on what matters. John Stepper also stresses the importance of building meaningful relationships by working out loud. This is a set of learnable skills. I agree that often engaging with a network/ community over a longer period of time can be really transformative. You start to share the beliefs of that particular community. Learning how to learn (and reflect)Laura Overton sees that in their TowardsMaturity benchmark the successful, agile organizations are the ones that involve people in reflection and make sure what is learned is applied directly at work. Learning how to learn and close the loop is hence important for deep learning. Otherwise the pitfall is remaining superficially engaged.Online doesn't control the pedagogyClive Shepherd takes the angle of designing blended learning. He highlights the fact that the pedagogy comes first and the medium (online or offline) second. He recognized our question in the sense that online is often used for lower level knowledge sharing or instruction. If you aim for transformative learning you need guided discovery and reflected experiential learning. You need to design for last year's video centered around: what is really changing in the way we learn because of social technologies?[...]

Whistle language Silbo is disappearing because of technology


I watched The Dutch comedian Javier Guzman on a lazy evening during the x-mas holidays, his shows is called Por Dios. In this show there is a story about the influence of technology I would like to share because it is really telling a story.

Javier explains that the shepherd on the isle of La Gomera have a  whistle language called Silbo. Through whistling the shepherds communicate with each other to upto 4 kilometers apart. It is actually a whistled sort of Spanish. It reminded me of the farmers in the Simien Mountains in Ethiopia who were also communicating from mountaintop to mountaintop by ordinary language. Anyway, Javier talks to the patron of this language and hears that with the advent of the telephone that language is dying. The moral of this story is that technology changes culture. (video in Dutch).

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I have witnessed a similar phenomenon in Diré in Mali, with the advent of television. The Malians in Dire could always spend hours chatting. They would sit on the ground or on small stools, next to a tea pot. Tea would always come in three rounds, with increasingly strong tea. So you could easily spend 1.5 hours drinking tea together. About a month after we moved to Diré, the TV was introduced. The next time that we went to visit my Malian colleague we were not chatting, but watching television together. Here the same motto applies: culture changes through technology. It is not all bad, of course, because through the same television I can watch Javier Guzman ... Nevertheless, the change may be unstoppable, but something will be lost along the way. Two medals of the same coin?

The happy selfscanner: lessons about introducing new technologies


My supermarket introduced self-scanners. I'm not someone who is at the forefront of any new technology. For instance I'm secretly against the microwave ... Yet I've thrown myself into the self-scan adventure because it seemed a good experience. I would like to experience and compare myself with anyone in an organization that does not feel like using a new tool. In the supermarket I am the one not really interested in a new tool.The first day after the opening as self-scan supermarket there was immediately a girl at the entrance who invited me to try out self-scanning. She explained how easy it was. I went first to the bananas to walk immediately stuck there. There was no code to scan on the banana ... and there was no one around. I chosen for other fruits. For the rest it was easy enought, although I felt quite stupid with such a large scanning device in hand. At the exit again there was someone to help me with the payment and exit. This was nice because I could ask her about my banana problem. She told me I could weigh bananas at the end.The second visit I had real doubts about continuing to scan, it seemed pretty easy just turn to my old way and get my own bananas. I also did not feel that the self-scan had saved me time the first time. You do not have to wait at the cashier, but the lines are not very long. Scanning and searching the code also takes time. Perseverance helped me: I was nevertheless happy when the scanner indicated by sound when a second item was half price. Normally I wouldn't bother much, but now I went for the discount. When scanning a second article, I heard KATCHIENG a cash register sound. I made another banana mistake: I put the scanner back before weighing and I had to leave them behind... What I noticed is that I felt weird about loosing contact with the cashier. Even though I never have long filosophical dialogues with them. The third time I learned that you can pack up your bag during your shopping time which saves packing time. And you avoid the most stressful moment in the store: to pack your bag before the groceries of the next client are coming.  The fourth time I did this and I felt totally awesome! For the fifth time, it felt like a new way of shopping.If I look at my experiences from a distance:It helps if there are people to help and explain at the right times, but there are always moments when you have to fix it yourself.The moment I almost pulled out was the second or third time. The first time I wanted to give it a try and try something new. The second time there was real reason. It felt good to shop in the old way.I was when I found out I could put things in my bag while shopping that I saw an advantage. However, no one had told me about this advantage.This scientific experiment (with n = 1) leads to the following conclusions about introducing new media in an organization, for instance a social intranet or a team tool like Slack.Make sure there is enough help and support available to assist people, especially after the initial period. It is not difficult to convince people to give it a try, however to persevere? Do not underestimate what it takes energy to develop a new routine. It help to search motivations (which may be different for different persons). You could also point out that at the start it may demand more time, but saves time later.Looking at the benefits. Which can be different for everyone, but you may beforehand test it, find out the benefits and emphasize I hear now also other self-scanners with katjieng! I'm not the only crazy person anymore ...[...]

A new focus for my blog: the new social learning


In 2005 I started this blog around communities of practice. It was a great way to investigate, learn and share my steep learning curve about communities online. I still love to work with communities (facilitate the LOSmakers), but somehow my work has become much wider.  I have been writing about many things which interest me, though mostly about learning and learning technologies. Going back to my first blogpost I became nostalgic about the clear focus I had. I decided to think through a new focus and I found it in the term: the new social learning. It is wider than communities of practice, though communities would still fit in as one of the learning interventions. I call it the new social learning (coined by Marcia Conner and Tony Bingham) not to confuse it with the fact that all learning is in fact social. It is funny when I read the book some years ago, I didn't like the term at all.My key interest is in how the way we learn is changing because of the internet and all social technologies and which new forms of learning evolve. When I worked in Chile, Mali and Ethiopia I was basically inventing everything by myself with a few key colleagues. I used to carry certain pages from books around. I had supervisors, but they were not all very interested and even if they were interested they were only interested in the progress, but couldn't help me with all my practitioner questions. Now I am inspired by so many practitioners from all over the world.. Through the 100 blogs I read, Twitter and LinkedIn groups.Here's a video I made in the beginning of this year interviewing people at the learning and technologies conference. Answers include - is has become self-directed: it not about what you know but about what you can find out; where, when and through what means we learn is changing; dealing with information overload become important, we can instantly find out what we need to know, and the question of whether we will even be learning if artificial intelligence can take over? allowfullscreen="" frameborder="0" height="315" src="" width="560"> The new social learningMy questions to explore are:1. How does the knowmadic learner think, work and reflect? and what are the new challenges? What are the differences amongst different generations?2. What is the impact of new social technologies? What are new technologies like learning record stores and what can you do with those technologies?3. How does learning in (online, open) networks work? Changes as a result of technological changes?4. What are new learning interventions? Experimental or effective?5. What are practical examples of social learning in organizations?In short my categories will be:Knowmadic learnerSocial technologiesNetworked learningNew learning interventionsPractical examplesSounds very structured isn't it? I hope this will also help you to make a decision to follow my blog or not. It will give me inspiration to look with curiosity for developments I see online or experience myself. [...]

Online facilitation inspired by car dealers


We have recently bought a different car, a used car. We started with a search on the Internet. Then we went one afternoon to some dealers to watch the cars. We met the first salesman there.  Fortunately he fully matched my preconceptions of a car salesman :). He was a man who was already retired, and was selling cars for fun during weekends. He questioned us and soon realized that my husband was sensitive for station models and I had a crush for colors, my daughter wants to have a red car. So he pointed at a red Citroen station model. He told us we were very lucky, the car was € 1,000 cheaper because "no one wants a red car" .. But we had to decide quickly, actually today. We could make a test drive immediately . I heard a strange sound during the test drive. When I told hem about the sound, he went with us for a drive in the car. He started the engine full gas and said: "Hear, hear what  a wonderful sound, a very strong engine. I wished it was my car" Eventually he heard the noise and explained that would entail only a 5 minutes repair. Long story short: we have not bought this car. We purchased the car at another dealer. Who really surprised us when we arrived: He had packed up the car and we could unpacking it as a gift :).Learning is not the same as selling cars is it? I was reading a blogpost by Wilfred Rubens today in which he argues that you can not transfer lessons from Greenwheels and to education. Because education is more than just making content available. Thus facilitating is really different than selling cars. Yet I believe we also copy and learn from car sellers. Long ago I thought marketing specialists were sellers of hot air and were no craftsmen. However, since the social media age I started following more and more marketers online. They embraced social media earlier than learning professionals so that alone is something we can learn from. They are also good at studying people and their behavior and how to influence their behavior.A famous marketing model is the model by Cialdini with 6 strategies to influence people. The 6 strategies are:Reciprocity - We like to return favours. We started with a cup of coffee at the car dealer's.Scarcity - when something is scarce people want it. According to the car salesman this car offer was only valid for this day.Authority - you believe the professor rather than the postman. The car seller stressed that he had sold cars his entire life. (Unfortunately that was a minus for me :)Consistency (and commitment) - once people have put the first step is the next easier. A test drive ...Consensus (Social evidence) - one sheep over the dam.. and others follow. Stories about other people who also opted for this type of car.Sympathy (liking) - If you like someone you are quicker to award him something than when you don't like someone(this factor had my car salesman then not again!)In the Dutch learning trajectory about learning technologies we investigated how you might apply these principles to online and social learning.This prompted a discussion on intrinsic and extrinsic motivation. My own conclusion is that you have to look and observe what drives people, what motivates them. So my car salesman quickly realized that would still like to have a red car and my husband was prone to a station model. How did he get there? By simply asking what we seek, by asking and observing which cars drew our attention. If you realize this, the distinction between intrinsic and extrinsic motivatio[...]

What can you learn from a chatbot?


I have my office on the first floor of our house and therefore I use a Wifi homeplug to strengthen the WiFi signal from the groundfloor. A week ago, suddenly the signal dropped. The homeplug didn't work anymore. I looked back at my mails and discovered that I had bought it at and that there is a 10-year warranty. I was quite happy to find it but at the same time thought: oooh how to send it? How to get a warranty reparation?  I went to the customer service page of to see what I had to do. And I bumped into the virtual assistant. My experience with this type of assistants is rather frustrating. However, this one gave me a sensible answer. My question: "I have a defective product which is guaranteed, what should I do" was understood as a warranty question. He wanted to look up what the product was and offered me to sign and go to the product (together!).So he sent me to the page with information about sending a defective product. It was clear how I could return the product with a label on the envelope. That page I had not found myself! Thanks to Mr. virtual assistant. They are slowly getting better?What is a chatbot?This virtual assistant is a fine example of a chatbot. A chatbot can converse with you to perform a task. Other examples of chat bots are:The invisible boyfriend. You can create your own type of boyfriend and to practice with him through SMS texts in dating.Slack is a teamtool with various chatbots like the busybot. Busybot lets you divide tasks Slack. Its sends you a reminder on a date that you set yourself.The telegram MUSIC bot or youtube bot helps you find music or video.In Facebook Messenger you can get CNN news via a personalised chatmessage. If I type 'discrimination' I get 3 articles (see image)The brain bot op Twitter. Answers every question by googling it. Why are chatbots interesting for learning professionals?If you define learning broadly as "the process that leads to improvement in the capacity of people '(see Illeris) with a cognitive, emotional and social component you could say chatbots help you find the right information, and hence the cognitive component (think of the CNN bot helping you find articles). From a performance approach chatbots are very suitable for just-in-time support, such as help in dealing with a new tool. There is also a chatbot in Slack where you can ask questions about the working of Slack. Is it not the same as Googling? Then we come to the social component. Many companies invest in chat bots because messaging apps (like whatsapp) are currently used more than social networks. Messaging apps are used to enter directly in a conversation with someone. In that regard, chatbots are a more social form of googling. Chatbots are your new friend or colleagues on whatsapp or Slack.Should I find an interest in chatbots as learning professional? The development of chat bots for learning purposes is still in its infancy stage. If you want to lead technological learning innovations you may experiment with it. Otherwise you can follow it from the sidewalk. Just the fact that I learned about chatbots made me see chatbots everywhere! It is true that there are still many concerns, like the quality, security and costs. That is also reflected in the video of Craig Taylor, the facilitator of the MOOC "learning beyond the next button" in which learned about chat bots. allowfullscreen="" frameborder="0" height="315" src="[...]