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Preview: Quality Service Marketing

Quality Service Marketing

Specializing in internal marketing & internal communication

Updated: 2013-01-08T09:31:25-05:00


My Blog Has Moved!


The Quality Service Marketing blog has a new look in a new home (located at where you'll find exciting new content + archived posts on how to create an engaged workplace and stronger brand. Come on over to QSM's...(image)

An Updated Holiday Classic


With apologies to Clement C. Moore, you can find many “Twas the Night Before Christmas” parodies. In the holiday spirit, here’s one of my favorites. One Crazy Cool Yule [Author unknown] "Twas the Night before Christmas" has lots of nice...(image)

"Share of Mind, Share of Heart" Book News


Nonprofit professionals, leaders and volunteers interested in Share of Mind, Share of Heart: Marketing Tools of Engagement for Nonprofits now have the option to purchase it in both print and electronic versions. In response to numerous requests, my latest book...(image)

Recommended Nonprofit Books For Gift Giving


Need a helpful gift idea for your favorite nonprofit professional or volunteer leader? Consider a book that provides valuable insight and advice on how to maximize a nonprofit’s effectiveness. Note: I’m a fan of books-as-gifts, especially when paired with chocolate...(image)

Pocket Guide to Nonprofit Board Effectiveness


The adage, “Good things come in small packages” applies to How to Make Your Board Dramatically More Effective, Starting Today: A Board Member’s Guide to Asking the Right Questions, by Gayle L. Gifford. This 115 page guide is a short...(image)