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Preview: Randy Young ::: Adopting and Adapting : Service Mgmt

Randy Young ::: Adopting and Adapting

Service Management, MOF, ITIL ...and some software Sr. Product Manager in the Operations Excellence Solutions Group.

Last Build Date: Fri, 17 Apr 2015 16:16:45 +0000


ITIL v3 CMDB Redefined

Thu, 14 Jun 2007 14:22:10 +0000

In case you haven't followed the ITIL v3 news, the concepts of a CMDB have been "corrected".  No longer is the definition so rigid as to say a single database for a CMDB.  There are many trusted sources for configuration information within a company and the goal is to federate those up to a "knowledge...

MOF Self Assessment tool updated to 2.0

Tue, 24 Apr 2007 17:15:14 +0000

Have not posted in quite awhile due to some responsibility changes.  I am hoping to be posting a little more regularly now that things have settled. In case you missed it, Microsoft has updated the MOF Self Assessment tool.    Tool Overview The Microsoft Operations Framework Self-Assessment Tool is based on the Microsoft Operations Framework...

Great Site for ITIL Introductions

Mon, 11 Sep 2006 16:42:00 +0000

Came across the site today and it is a good way to start if you are unfamiliar with ITIL concepts and want to learn more. On this site are links to concepts, training, products, forums, and more.

Some great training on IT Governance, Risk, and Portfolio Mgmt

Thu, 15 Jun 2006 17:54:48 +0000

I had the great pleasure of attending training this week at the MIT Sloan Center for Information Systems Research (CISR).  I attended the summer session at CISR which comprised classes on: IT Portfolios and Business Agility Enterprise Architecture as Strategy IT Risk and Oversight IT Governance and Leadership IT-Enabled Change: The Human Dimension For those...

New book available soon on the Solutions Framework

Fri, 09 Jun 2006 14:04:49 +0000

Mike Turner has an MS Press book coming out soon on the Microsoft Solutions Framework.  I encourage you all to get a copy when it is available.  Mike has long been an expert on MSF and his learnings will provide some great insight into understanding and adopting the framework.  “Get the hands-on guidance you need...

ITIL books spark IT improvement

Thu, 20 Apr 2006 20:58:46 +0000

Pretty good article here on ITIL adoption and MOF implementation.  To quote from the article: “In February 2004, Microsoft consultants descended on ACC’s operations center for a one-week assessment of help-desk procedures for managing problems, changes, configurations and upgrades. The Microsoft team then issued a report, 10 percent of which was a snapshot of observations...

A great stop for ITIL-MOF internet resources

Fri, 17 Mar 2006 14:28:28 +0000

Tony put up a great list of ITIL and MOF links in a recent post.  If you have others that aren’t listed, please let one of us know. You can find the list by clicking here.

MOF Continuous Improvement Roadmap now available for download

Tue, 21 Feb 2006 18:25:43 +0000

One of the common results to a service improvement project is the stagnation that takes place after the initial assessment, design, and implementation.  A “version 1” is typically realized but once the process changes are in place, the ball gets dropped and a repetitive assessment never takes place. The goal of the MOF Continuous Improvement...

Technical details on Desired Configuration Monitoring

Fri, 10 Feb 2006 12:20:26 +0000

If you are currently using the free Desired Configuration Monitoring (DCM) solution for SMS 2003 or are evaluating this functionality, there is a great blog on MSDN which digs into the technical details of this software. In case you are unfamiliar with DCM, this solution will allow you to automate the validation of configuration management...

American ITIL expanding into goverment IT

Thu, 09 Feb 2006 14:23:20 +0000

Just came across a great article at on ITIL adoption in the US.  The author, Chad Vander Veen, delves into why this has taken off so much in the US the last few years, the expanded adoption in government IT, and where things are going in v3.0.  It mentions that some in government circles “are...