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Preview: Lorman Government Teleconferences

Lorman Government Teleconferences

Industry Leading & Respected Continuing Education

Last Build Date: Thu, 22 Mar 2018 11:30:02 GMT


Effective Communication and Service Strategies for Government Employees

Thu, 22 Mar 2018 02:00:28 America/Chicago

April 17, 2018

Changing the Culture

• Why Government Employees Often Have Bad Customer Service Attitudes

• Results of Bad Attitudes

• Change Catalyst

Setting the Tone

• Importance of Introduction

• Seeking to Understand Issues

• Getting to "Yes"

• Saying "No" Kindly

• Saying Goodbye

Dealing With Customers on the Phone

• Developing a Relationship With the Customer

• Expressing a Caring Attitude on the Phone

• Solving Problems

• Following up

• Closing the Conversation

Government Contractors' OFCCP Requirement Updates

Thu, 22 Mar 2018 02:00:45 America/Chicago

March 27, 2018

What Does a Trump Presidency Mean for Federal Contractors?

• Comparison of OFCCP Under Republican Administrations vs. Democratic Administrations

• Overview of Department of Labor Leadership

• Predictions and Evaluation of OFCCP's Focus and Enforcement Trends

Impact on Recent Executive Orders/Rules

• Paid Sick Leave

• OFCCP LGBT Protections

• Pay Transparency

• Federal Contractor Minimum Wage

• "New" Veterans and Individuals With Disabilities Rules

Pay Equity and the Impact of the #MeToo Movement

• Trump Administration's Impact on Pay Data Reporting Rule and Our Predictions on the Future of This Rule

• State Momentum Around Pay Equity

• How to Conduct a Pay Equity Analysis

Government Record Retention: How Long Should You Be Storing Contracts?

Thu, 22 Mar 2018 02:00:24 America/Chicago

April 30, 2018

Typical Record Retention Requirements

• Basic Requirements

– Federal Record Retention Requirements

– Types of Records

– Company Policies and Procedures

– Subcontracting Issues

• Select State and Local Record Retention Requirements

Federal Audits and Investigations

• Federal Audits

– Nature of Audit Authority/Oversight

– Scope of Obligations

– Preservation and Access to Records Obligations

– Examples

• Federal Agency Investigations

– Scope of Production Issues

– Fraudulent Records

– Record Sharing Restrictions (Criminal vs. Civil Subpoena)

– Examples

• Sanctions for Failure to Preserve or Provide Required Records

Best Practices and Strategies for Ensuring Compliance