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Jennifer Rice

Customer experience, brand, strategy, ecosystems, coherence, and anything else that might catch my fancy.

Published: 2014-11-08T09:04:52-08:00




I just took a full-time position at Forrester Research serving as Principal in their Customer Experience consulting practice. I'm enjoying being part of a team, having an office, working on a topic that I love, and of course a regular...

Best of Jen's blogs


I'm digging through all my posts looking for writing samples across my 3 blogs and wanted to consolidate them here in one place. These were either popular enough to generate good conversation or are a good demonstration of how I...

Yearning for wholeness


Came across a tweet this morning from Andrew Zolli: "Reflecting on the intersection of kairotic time, 'urgent biophilia' and #resilience… there's a there, there…" Oooh. Absolutely. This gives me another perspective for my book proposal on Coherence. Kairosis is the...

The power of brands to change the world, part 2


Posted the second in a series of three posts on world-changing brands on my business blog. This one looks at power and permission (which is linked to brand extendibility). Take a look and leave a comment!

Coherence: The Prerequisite for Resilience


Resilience has become quite the buzzword these days. The term originated back in the 1970s in the field of ecology, and since then others have been refining and expanding to personal, organizational, societal systems. Resilience is essentially the ability of...

The Power of Brands to Change the World, part 1


I just posted the first of a series of three articles on The Power of Brands to Change the World on my business blog. This post highlights our 5 Sustainable Brand stages and framework, and plots a back-of-the-napkin audit of...

20% discount for Sustainable Brands '13


I'll be teaching a workshop called Sustainable Brands 101: Integrating Sustainabilty at the Brand Level at the upcoming SB'13 conference in San Diego, June 3 - 6. Use discount code NWSPKSB13 to get 20% off.

Wired for Failure? Why Western Culture is Unsustainable


Our society is slowly coming to the realization that everything is connected and interdependent. Crises are occurring more frequently – from bank crashes to droughts and hurricanes – prompting individuals, corporations and governments to consider how actions ripple outwards to...

20% off my session at Sustainable Brand Seminar Series


This fall, I’ll be teaching Brand Strategy: Building the Credible Sustainable Brand as part of the newly launched Sustainable Brands Seminar Series. The 5 one-day individual courses will be held in four cities: San Francisco, hosted by Williams Sonoma –...

10 strategies for building a credible sustainable brand


I recently conducted a webinar on 10 Strategies for Building a Credible Sustainable Brand in conjunction with Sustainable Life Media. While I'll never again agree to develop an hour's worth of new content with 1 week's notice (!), I appreciated...