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News from Office of Information Technologies UMass Amherst



 



We're Hiring: Undergraduate Help Center Consultants

Thu, 16 Nov 2017 14:43:28 +0000

November 16, 2017

IT User Services is looking to hire new IT Help Center Student Consultants. Applicants should be advanced computer users, who are comfortable talking about software and technology. Previous customer service, help desk, or technical support experience is helpful. Preference will be given to students interested in at least a two-year commitment.

Learn more and apply here




UPDATE: Campus Technology Services Now Available - Fri., 11/10

Sat, 11 Nov 2017 00:13:25 +0000

November 10, 2017

Update: 7:00 p.m.

Campus technology and administrative services are now available. We will continue to monitor our IT infrastructure to quickly address issues if necessary. Thank you for your continued feedback and patience. If you continue to experience problems, please contact IT User Services at (413) 545-TECH (8324) or it@umass.edu.


4:30 p.m.

As a result of an information security incident, some campus technology and administrative services, including Moodle learning management system, HR Direct self-service, BuyWays purchasing, and some email services accessed through email software, have been unavailable on Friday, November 10, 2017. UMass Amherst Information Technology (IT) is working to address these issues with urgency. For questions or to report a service availability issue, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu




Security Alert! New Phishing Scams Target UMass Amherst Community - Wed., 11/08

Wed, 08 Nov 2017 14:20:31 +0000

November 8, 2017

On November 8, 2017, a new fraudulent phishing message with the subject "UMAS Information Technology" began targeting UMass Amherst email users. 

The email appears to have been sent by “computingvpnservices@qx.net” notifies the recipient “We have upgraded vpn client software, please click the login button to reactivate your UMASS SSL VPN Service access,” and contains a button link labeled “Sign In.” The link in the message directs the user to a fraudulent version of the UMass Amherst VPN login page.

Caution: This email did not come from the University of Massachusetts. It is a phishing scam designed to trick you into providing your NetID password to get access to your personal information and/or UMass information technology services for fraudulent purposes. 

Do not respond to the fraudulent message or click the link! Responding or clicking the link in the message may put your information and the university's information and systems at risk. 

If you have already responded to the message, change your IT Account password in SPIRE immediately. 

For more information about this phishing scam or to learn more about what you can do to protect yourself, see the News section of the UMass Amherst IT website. Please report suspicious messages to itprotect@umass.edu.

When receiving suspicious messages or messages from unknown senders, we recommend that you:

  • Verify the identity of anyone who requests your personal information. Never provide financial data or other personal information in response to an email or on an untrusted site or form.
  • Report these messages to itprotect@umass.edu.

Learn more about phishing attacks and how to avoid getting caught: 

Phishing message:

(image)

The link button in the message leads to a fraudulent version of the UMass Amherst VPN login page:

(image)




Moodle Unavailable - Thursday, November 16, 6:30 AM - 7:30 AM

Fri, 03 Nov 2017 18:04:20 +0000

November 3, 2017

On Thursday, November 17th, 2017, UMass Amherst Information Technology will perform scheduled maintenance on Moodle. Moodle will be unavailable beginning at 6:30 a.m. for approximately one hour. Please plan accordingly.

Thank you for your patience. If you experience problems accessing Moodle outside of the maintenance period, please contact IT User Services at 413-545-TECH (8324) or via it@umass.edu




Campus Wireless Infrastructure Patched Against New Cybersecurity Threat (Krack Attack)

Tue, 17 Oct 2017 13:05:59 +0000

October 17, 2017

On Monday, October 16, 2017, UMass Amherst Information Technology applied security patches to the campus wireless infrastructure in response to a new cybersecurity threat targeting wireless networks (Krack Attack). Krack attacks exploit a flaw in the WPA2 wireless protocol, enabling attackers to intercept passwords, emails, and other data, and in some cases, to inject ransomware or other malicious content into a website a client is visiting. Major vendors have released a patch or are in the process of doing so. 

To help mitigate risk, we recommend that members of the campus community:

  • Update their home wireless devices
  • Continue to use encrypted protocols (VPN, SSL, SSH) when connecting to non-UMass networks

For questions, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu. Updates will be provided as more information becomes available. For more information, see: https://www.kb.cert.org/vuls/id/228519




New Information Security Service (Multi-Factor Authentication) Available for HR Direct

Fri, 07 Jul 2017 13:52:56 +0000

October 16, 2017

Members of the campus community who access Direct Deposit or W2 information using the HR Direct Self-Service portal will be required to sign up for a new information security service called multi-factor authentication and log in to HR Direct using multi-factor authentication. Multi-factor authentication increases security by requiring more than one step to confirm a person’s identity when logging in to computer systems, applications, and networks.

To better protect your personal information, we encourage all university employees to sign up and use multi-factor authentication. You can self-enroll and choose the method for you second factor by visiting https://multifactor.umass.edu any time.

Multi-factor authentication is becoming available at UMass Amherst as well as the other UMass campuses as part of a strategic initiative to better protect the sensitive information of each employee and the university's assets from increased information security threats.

To ensure a smooth transition, UMass Amherst Human Resources and Information Technology will provide additional support as members of the campus community enroll and start using the service.

More information is available at https://www.umass.edu/it/authentication. For questions and assistance, please contact IT User Services at it@umass,edu, 413-545-9400 or 5-TECH from on-campus.


Multi-Factor Authentication Service Announcement

July 7, 2017

To help protect the sensitive information of each employee and the university's assets, HR Direct will soon require an additional level of authentication during the login process. HR Direct will be adding Multi-Factor Authentication (MFA) over the coming months. Multi-factor authentication increases security by requiring more than one step to confirm your identity when logging in to computer systems, applications and networks, in a manner similar to banks.

In order to make the roll out as smooth as possible, UMass Amherst Human Resources and Information Technology will be working with targeted campus populations to enroll users in the multi-factor authentication service.

If users would rather enroll sooner, they can self-enroll in the Multi-Factor Authentication service at any time by visiting https://multifactor.umass.edu

Information about multi-factor authentication can be found on the IT Multi-Factor Authentication service overview page.

For additional information or assistance with Multi-Factor Authentication enrollment, please contact IT User Services at it@umass,edu, 413-545-9400 or 5-TECH from on-campus.




UPDATE: Echo360 Lecture Capture Service Now Available

Fri, 06 Oct 2017 20:40:13 +0000

October 6, 2017

UPDATE: The Echo360 lecture capture service is now available. The issue, which we determined to be vendor-related, has been resolved. For questions or to report issues, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu


The Echo360 lecture capture service is currently unavailable. The issue has been determined to be vendor-related, and we are looking into a resolution. 

For questions or to report issues, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu




Security Alert! Phishing Scam Targets UMass Amherst Community

Mon, 25 Sep 2017 20:59:52 +0000

September 25, 2017

On September 25th, 2017, a new fraudulent phishing message with the subject "ITS Announcement - Firewall project completed" began targeting UMass Amherst email users. The email appears to have been sent by "Shana Leonard," notifies the recipient "The ongoing firewall project that has been on for the past one month has just been completed," and contains a link to the "Firewall Portal." The links in the message direct the recipient to a fraudulent version of the UMass Exchange login page.

Caution: This email did not come from the University of Massachusetts. It is a phishing scam designed to trick you into providing your NetID password to get access to your personal information and/or UMass information technology services for fraudulent purposes. 

Do not respond to the fraudulent message or click the link! Responding or clicking the link in the message may put your information and the university's information and systems at risk. 

If you have already responded to the message, change your IT Account password in SPIRE immediately. 

For more information about this phishing scam or to learn more about what you can do to protect yourself, see the News section of the UMass Amherst IT website. Please report suspicious messages to itprotect@umass.edu.

When receiving suspicious messages or messages from unknown senders, we recommend that you:

  • Verify the identity of anyone who requests your personal information. Never provide financial data or other personal information in response to an email or on an untrusted site or form.
  • Report these messages to itprotect@umass.edu.

Learn more about phishing attacks and how to avoid getting caught: 

Phishing message:

(image)




Fall 2017 Open Forums: Information Security Policy

Thu, 21 Sep 2017 13:53:23 +0000

September 21, 2017

Information security is everyone’s responsibility! Come learn more about it! The university is in the process of vetting a new, comprehensive information security policy. The policy establishes governance, categorizes data, applies technology controls to both information and devices on campus, and impacts the entire campus community.

To learn more about how this policy will help improve UMass Amherst information security and business practices, and how it will impact you, you are invited to attend one of several open forums this fall.

The open forums will be held:

  • Wednesday, September 27, 2017, Noon – 1:00 p.m., Campus Center, 911-15
  • Tuesday, October 24, 2017, 11:00 a.m. – Noon, Campus Center, 168C
  • Wednesday, November 15, 2:30 p.m. – 3:30 p.m., Campus Center, 903

Policy document draft: UMass Amherst Information Security Policy DRAFT




Mobile Add/Drop Now Available in SPIRE

Tue, 12 Sep 2017 13:40:12 +0000

September 12, 2017

The campus student system, SPIRE, now features a new mobile-friendly interface. Students can search, add, drop, or swap classes on the go, from their smartphones, tablets, and other mobile devices. No app is needed. For optimal display, simply go to www.spire.umass.edu from a current iOS or Android device.

The ability to access SPIRE from mobile devices was a leading technology request from students and is consistent with the campus IT strategic plan. We are excited to provide this additional service and we are looking for feedback on how we can provide a better user experience for other IT services. Please send us your suggestions to it-suggestions@umass.edu. Additional mobile features for students, faculty, and staff may become available in SPIRE in the next academic year.