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News from Office of Information Technologies UMass Amherst



 



Mobile Add/Drop Now Available in SPIRE

Tue, 12 Sep 2017 13:40:12 +0000

September 12, 2017

The campus student system, SPIRE, now features a new mobile-friendly interface. Students can search, add, drop, or swap classes on the go, from their smartphones, tablets, and other mobile devices. No app is needed. For optimal display, simply go to www.spire.umass.edu from a current iOS or Android device.

The ability to access SPIRE from mobile devices was a leading technology request from students and is consistent with the campus IT strategic plan. We are excited to provide this additional service and we are looking for feedback on how we can provide a better user experience for other IT services. Please send us your suggestions to it-suggestions@umass.edu. Additional mobile features for students, faculty, and staff may become available in SPIRE in the next academic year.




IT Services Operating Normally - Th., 9/7

Thu, 07 Sep 2017 18:56:25 +0000

September 7, 2017

Campus IT services are now operating normally after reports of intermittent unavailability earlier this morning. We will continue to monitor IT services and address any issues that may arise. 

Please contact IT User Services at it@umass.edu or (413) 545-8324 to report any problems.


 




Hoonuit: New Name for Atomic Learning Video Tutorials

Tue, 05 Sep 2017 12:36:58 +0000

September 5, 2017

Hoonuit (previously Atomic Learning) provides short, easy-to-use web-based tutorials on more than 250 common software and operating systems, including Adobe Creative Suite, Google Drive, Mac OS X, Microsoft Office Suite, Twitter, Windows, and more! You can also go beyond the 'how-to' with workshops, career skills, and college success training that is specifically designed to teach faculty, staff, and students how to best implement soft skills in personal life, courses, and educational careers.

Hoonuit is free to members of the campus community and is available 24 hours a day, seven days a week.

To access, go to Hoonuit and log in using your IT Account NetID and password.




Get Tech Help During Opening Weekend 2017 & First Week of Classes

Fri, 25 Aug 2017 13:23:41 +0000

August 25, 2017

Got tech related questions? IT User Services Help Center Consultants can answer your computing questions in person, online, and over the phone. We are open during Opening Weekend 2017:

  • Sunday, September 3, 2017, 8:30 a.m. - 5:00 p.m.
  • Monday, September 4, 2017, 8:30 a.m. - 5:00 p.m.

Find us in A109 Lederle Graduate Research Center, call us at 413-545-TECH (8324) or fill out an online help request. Limited assistance is also available in the Learning Commons on Friday, September 1, 2017 from 8:00 a.m. - 5:00 p.m., Sunday, September 3, 2017 from 11:00 a.m. to 9:00 p.m., and Monday, September 4, 2017 from 8:00 a.m. to midnight.



Starting on Tuesday, September 5, 2017, to get IT help, you can:




Security Alert! Phishing Scam Targets UMass Amherst Community

Mon, 21 Aug 2017 15:20:43 +0000

August 21, 2017

On August 21, 2017, a new fraudulent phishing message with the subject "Message from Peter" began targeting UMass Amherst email users. The email appears to have been sent by "UMass Mail (new-mail@umass.com)," notifies the recipient "You have a new message from Peter H {Staff}," and contains a link to "View Message Now." The link in the message directs the recipient to a fraudulent version of the UMass Amherst login page.

Caution: This email did not come from the University of Massachusetts. It is a phishing scam designed to trick you into providing your NetID password to get access to your personal information and/or UMass information technology services for fraudulent purposes. 

Do not respond to the fraudulent message or click the link! Responding or clicking the link in the message may put your information and the university's information and systems at risk. 

If you have already responded to the message, change your IT Account password in SPIRE immediately. 

For more information about this phishing scam or to learn more about what you can do to protect yourself, see the News section of the UMass Amherst IT website. Please report suspicious messages to itprotect@umass.edu.

When receiving suspicious messages or messages from unknown senders, we recommend that you:

  • Verify the identity of anyone who requests your personal information. Never provide financial data or other personal information in response to an email or on an untrusted site or form.
  • Report these messages to itprotect@umass.edu.

Learn more about phishing attacks and how to avoid getting caught: 

Phishing message:

(image)




Email Lists Unavailable Thurs. 8/17

Wed, 16 Aug 2017 16:10:01 +0000

August 16, 2017

On Thursday, August 17, 2017 between 12:00 pm and 1:00 pm, email lists including class email lists will be unavailable while UMass Amherst Information Technology performs maintenance to Mailman, our email list software. Any messages that are sent to email lists during this time will be queued for delivery.

If you have issues accessing mailing lists after the maintenance window, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu




UPDATE: IT Services Now Available - Fri., 8/4

Fri, 04 Aug 2017 20:36:02 +0000

August 4, 2017

9:00 p.m.

IT services are now available following intermittent issues reported this afternoon. These issues, which we have determined to be vendor-related, have been resolved. For questions or to report issues, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu


4:30 p.m.

UMass Amherst Information Technology (IT) is aware that Exchange email and calendaring and Moodle were briefly unavailable this afternoon, Friday, August 4. We have been receiving reports of intermittent production issues for other applications and services. We are working to assess the impact and resolve these problems with urgency. SPIRE appears not to be impacted at this time. 

For questions or to report issues, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu




Security Alert! Phishing Scam Targets UMass Amherst Community

Tue, 01 Aug 2017 17:07:21 +0000

August 1, 2017

On August 1, 2017, a new fraudulent phishing message with the subject "New secure message" began targeting UMass Amherst email users. 

The email appears to have been sent by "UMass Amherst ," notifies the recipient that they have received a "secure message," and asks the recipient to “Click here to view message." The link directs the recipient to a fraudulent version of the UMass login page.

Caution: This email did not come from the University of Massachusetts. It is a phishing scam designed to trick you into providing your NetID password to get access to your personal information and/or UMass information technology services for fraudulent purposes. 

Do not respond to the fraudulent message or click the link! Responding or clicking the link in the message may put your information and the university's information and systems at risk. 

If you have already responded to the message, change your IT Account password in SPIRE immediately. 

For more information about this phishing scam or to learn more about what you can do to protect yourself, see the News section of the UMass Amherst IT website. Please report suspicious messages to itprotect@umass.edu.

When receiving suspicious messages or messages from unknown senders, we recommend that you:

  • Verify the identity of anyone who requests your personal information. Never provide financial data or other personal information in response to an email or on an untrusted site or form.
  • Report these messages to itprotect@umass.edu.

Learn more about phishing attacks and how to avoid getting caught: 


Phishing message:

(image)

 




Microsoft Imagine Unavailable - Tues., 8/1

Wed, 26 Jul 2017 15:15:24 +0000

July 26, 2017

On Tuesday, August 1, 2017, between 7:00 a.m. and 10:00 a.m. EST, members of the campus community will not be able to obtain Microsoft software through our Microsoft Imagine program while the vendor performs WebStore maintenance. The WebStore will be unavailable during this time. Please contact IT User Services at it@umass.edu or (413) 545-8324 if you experience issues accessing the WebStore outside the maintenance window. 




New Information Security Service (Multi-Factor Authentication) Available for HR Direct - Tue., 8/1

Fri, 07 Jul 2017 13:52:56 +0000

July 26, 2017

Starting on Tuesday, August 1, 2017, members of the campus community who access Direct Deposit or W2 information using the HR Direct Self-Service portal will be required to sign up for a new information security service called multi-factor authentication and log in to HR Direct using multi-factor authentication. Multi-factor authentication increases security by requiring more than one step to confirm a person’s identity when logging in to computer systems, applications, and networks.

To better protect your personal information, we encourage all university employees to sign up and use multi-factor authentication. You can self-enroll and choose the method for you second factor by visiting https://multifactor.umass.edu any time.

Multi-factor authentication is becoming available at UMass Amherst as well as the other UMass campuses as part of a strategic initiative to better protect the sensitive information of each employee and the university's assets from increased information security threats.

To ensure a smooth transition, UMass Amherst Human Resources and Information Technology will provide additional support as members of the campus community enroll and start using the service.

More information is available at https://www.umass.edu/it/authentication. For questions and assistance, please contact IT User Services at it@umass,edu, 413-545-9400 or 5-TECH from on-campus.


Multi-Factor Authentication Service Announcement

July 7, 2017

To help protect the sensitive information of each employee and the university's assets, HR Direct will soon require an additional level of authentication during the login process. HR Direct will be adding Multi-Factor Authentication (MFA) over the coming months. Multi-factor authentication increases security by requiring more than one step to confirm your identity when logging in to computer systems, applications and networks, in a manner similar to banks.

In order to make the roll out as smooth as possible, UMass Amherst Human Resources and Information Technology will be working with targeted campus populations to enroll users in the multi-factor authentication service.

If users would rather enroll sooner, they can self-enroll in the Multi-Factor Authentication service at any time by visiting https://multifactor.umass.edu

Information about multi-factor authentication can be found on the IT Multi-Factor Authentication service overview page.

For additional information or assistance with Multi-Factor Authentication enrollment, please contact IT User Services at it@umass,edu, 413-545-9400 or 5-TECH from on-campus.