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Constantin Basturea's weblog

Last Build Date: Mon, 17 Feb 2014 21:37:33 +0000


Planned miscommunication

Sat, 23 Jul 2005 03:58:27 +0000

“Although 95% of companies collect feedback, only 50% brief staff on its contents, a mere 30% use it, and a paltry 5% bother to tell the customer what action they took. Prime causes of this sorry state are poor cross functional collaboration and lack of information culture. But the main culprit is the disparate sources ...

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