Preview: Comments on podcastpaul.com: Libsyn is out of order
Comments on podcastpaul.com: Libsyn is out of order
Had the same problem with our account - we had 120...
Had the same problem with our account - we had 120 megs worth of files, 250 meg quota and had some big warning signs in the admin section. Tried sending an email, they didn't answer skype. Also wanted to use the support boards but couldn't log on - so I tried emailing them about this problem. Not happy either Paul, especially as I've found out these guys do it as a hobby.
Here's todays announcement from Libsyn:Tue, 18 Jul...
Here's todays announcement from Libsyn:
Tue, 18 July 2006
Archiving / Quotas
We wanted to take a minute to give you all a heads up about the state of the libsyn network. Your programs continue to grow and accumulate more content and more listeners. To accomodate this we continue to build the network around your programs, growing as you do.
A recent hardware order has been slightly delayed. This has caused a slight disruption in the archive process, which has in turn caused some of your accounts to go over quota. We apologize for the hassle and have in turn disabled quotas until we can get the new hardware configured and in place.
Thanks for your patience, we expect to have quotas turned on and archiving back on a regular schedule by the weekend.
Well perhaps it's changed (although you can't exac...
Well perhaps it's changed (although you can't exactly tell!) but this is what they said in a customer newsletter in February:
"So the big upgrade actually started last week at this time. I'm pretty sure we've said it so many times already, but currently, libsyn is still a big hobby for all of us here. No one's getting paid and we all have (somewhat demanding) day jobs... just like most of you podcasters, right?"
Sometimes it doesnt' pay to be too honest :-)
I would agree about the poor customer service. The...
I would agree about the poor customer service.
The thing that freaked me out a bit was a few months back when they said that Libsyn was something they all did in their spare time. If they're serious enough to want my money then they should be serious enough to make a commitment and provide decent customer service.
Hey PaulHave you tried getting them on Skype. I us...
Have you tried getting them on Skype. I used Libsyn for over a year now with very little problem (ok so I don't pay therefore I get an excellent service for the price)
I know they have had a problem with archiving which could be the root of your problem.