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Most Popular White Papers and Webcasts Telecommunications Research



White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe



Published: Tue, 25 Apr 2017 10:50:15 EDT

Last Build Date: Tue, 25 Apr 2017 10:50:15 EDT

 



CX Experts Agree Customer Journey Maps Help Optimize Communications

Mon, 03 Apr 2017 24:00:00 EDT

By the time a customer calls your contact center to resolve an issue, do you know what steps they've already taken – form chatbots to SMS and email? Find out how to gain insight into the customer journey as consumers interact with your business. Discover how to prep your communications for multichannel and customer experience success. Published by: Avaya



The Mobile Enterprise: 2017 Unified Communications Report

Mon, 24 Apr 2017 24:00:00 EDT

To assess the impact of increasing mobility and BYOD initiatives, Canam Research conducted a survey to gauge the current behaviors and opinions surrounding unified communications (UC). Uncover the survey's key findings to learn how to approach mobility as a mission-critical business enabler. Published by: Avaya



The Fundamentals of Digital Transformation

Fri, 31 Mar 2017 24:00:00 EDT

This eBook offers insights on how you can take advantage of innovations that make your enterprise communications digital-ready. Published by: Avaya



Redefine Your Business Communications for Digital Transformation

Sat, 31 Dec 2016 24:00:00 EST

Explore the current trends shaping modern businesses like customer-centric experiences, heightened collaboration, and cloud computing and find out why it's time for organizations to start thinking about adapting their communications for the age of digital transformation. Published by: Avaya



How Contact Center Technology Promotes Loyalty & Retention

Tue, 11 Apr 2017 24:00:00 EDT

The right software can help transform your contact center from a cost center that resolves customer service issues to a strategic asset that promotes customer loyalty and retention. But with so many choices to sift through, the decision process is daunting. In this e-guide, uncover current technology that can help elevate your contact center. Published by: Genesys



What Changing Mobile Communications Mean for Your Business

Fri, 30 Dec 2016 24:00:00 EST

In this TechTarget white paper, learn how to prepare your business for mobile communications with a mobile-centric strategy that encompasses collaboration, customer experience and future technology like IoT and machine-to-machine communications. Published by: Mitel Networks Limited



Cloud Communications in the Modern Workplace

Fri, 30 Dec 2016 24:00:00 EST

Many businesses are turning to cloud communications to meet their remote workers communications needs without burdening IT. In this white paper, learn more about cloud communications and the positive impact they can have on employee productivity. Published by: Mitel Networks Limited



Seamless Communications and Collaboration

Fri, 30 Dec 2016 24:00:00 EST

In this white paper, learn the positive effects embedded communications are having on the mobile workforce. Published by: Mitel Networks Limited



How Mobile is Changing Cloud Communications

Fri, 30 Dec 2016 24:00:00 EST

This white paper explores the impact millennials and mobile devices have on communications-related needs and decisions, and also examines the expectations of today's IT professionals around cloud communications. Published by: Mitel Networks Limited



The Importance of Integrated Team Communications

Fri, 30 Dec 2016 24:00:00 EST

In this white paper learn about integrated team collaboration and how it could benefit your business. Published by: Mitel Networks Limited



Defining the Mobile Cloud

Thu, 06 Apr 2017 24:00:00 EDT

The mobile cloud offers many benefits, in providing access to mission-critical real time communication services and apps. However, an understanding of the mobile cloud is not entirely clear across the enterprise ecosystem. Download this e-Book to understand what the mobile cloud is, how it works, and the benefits it can bring to your business. Published by: Mitel Networks Limited



10 Trends Impacting Your Contact Center – And How to Profit From Them

Tue, 31 Jan 2017 24:00:00 EST

In this white paper, discover the top 10 trends impacting customer experience and your contact centre, and how you can turn them into loyalty-building, profitable opportunities. Published by: Mitel Networks Limited



Automation in the Software-Defined Network

Tue, 28 Mar 2017 24:00:00 EDT

In this e-guide, analyst Lee Doyle explains how software-defined networking (SDN) allows today's networks to keep pace with automation and DevOps demands -- leading to lower costs, faster provisioning and better scalability. Also inside, analyst John Burke shares how you can assess the benefits of SDN in your network. Published by: VMware and Sirius



Must Ask Questions When Choosing a Business Communications Vendor

Fri, 30 Dec 2016 24:00:00 EST

In this white paper, learn the five essential questions to ask when choosing a business communications vendor to maximise productivity and return on investment. Published by: Mitel Networks Limited



The Future of the Digital Office

Mon, 03 Apr 2017 24:00:00 EDT

Discover how digitalization is affecting change with disruptive technologies like AI, machine-learning, and more. To navigate increasingly complex work environments, learn about the evolving digital roadmap and discover how companies are already leveraging technologies like Watson, IBM's cognitive computing platform. Published by: Box