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Most Popular White Papers and Webcasts Telecommunications Research

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Published: Tue, 21 Nov 2017 10:15:15 EST

Last Build Date: Tue, 21 Nov 2017 10:15:15 EST


Jargon Buster Guide to Unified Communications

Thu, 26 Oct 2017 24:00:00 EDT

In this e-guide we will explore and define some of the key elements of a UC deployment and offer some insight into some of the emerging trends that are changing the way we communicate in our working lives. Published by:

Uncover the 3 Steps to Managing Skype for Business Call Quality

Wed, 25 Oct 2017 24:00:00 EDT

Our expert from Nemertes Research explains the 3 key steps to managing Skype for Business call quality to ensure the best end-user experience and voice performance. Published by: LiveAction

Top Considerations for Collaboration in the IoT and Mobile Era

Thu, 19 Oct 2017 24:00:00 EDT

Explore what key considerations to keep in mind when selecting the collaboration tools for your organization. Factoring in trends like increased cloud, mobile, and especially IoT adoption, find out how to evaluate collaboration tools for integration with third party apps, enterprise content search, AI, automation, and more. Published by: Citrix

Mobily Transforms Complaint Handling

Sat, 31 Dec 2016 24:00:00 EST

This case study explores how Mobily, a telecommunications organization, drove up efficiency by engaging their workforce in the service process. Learn how they saw a 35% increase in their customer satisfaction, a 92% increase in their SLA achievements, and more. Published by: Genesys