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Most Popular White Papers and Webcasts CRM Research

White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe

Published: Wed, 18 Jan 2017 17:25:14 EST

Last Build Date: Wed, 18 Jan 2017 17:25:14 EST


Welcome to the Age of Intent: Five Major CX Trends for 2017

Wed, 18 Jan 2017 24:00:00 EST

Customer experience is becoming a major differentiator in an increasingly digital marketplace. Access this white paper to uncover the 5 key trends for improving customer experience this year. Published by: [24]7

Let's Chat: 4 Limitations of Automated Agents in the Contact Center

Wed, 11 Jan 2017 24:00:00 EST

In this e-guide, experts reveal four chatbot challenges. Learn how to overcome each one, so you can focus on driving innovation in the contact center. Published by: Genesys

How to Improve Customer Experience for Online Shoppers

Fri, 30 Dec 2016 24:00:00 EST

Access this white paper to learn 5 ways to improve the customer experience you offer your online shoppers. Discover how chat should fit into this experience, how to make self-service easier, and just how much you can automate without making customers feel disconnected. Published by: [24]7

Why is Customer Service So Bad at Handoffs?

Fri, 30 Dec 2016 24:00:00 EST

64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and what your company can do to meet customer expectations. Published by: [24]7

The Robot Apocalype: Chatbots Make Agents Extinct

Fri, 30 Dec 2016 24:00:00 EST

76% of customers prefer digital self-service above other customer service channels, but relying too heavily on artificial intelligence, like chatbots, creates a lot of problems. Access this white paper to discover where the balance lies between live, empathetic humans, and fast, low-cost, automated robots. Published by: [24]7

Humanize the Customer Experience

Fri, 30 Dec 2016 24:00:00 EST

49% of customers have switched brands due to bad customer experiences and feeling very disconnected from the companies they try to interact with. Access this white paper to discover 4 ways to humanize your digital customer experience. Published by: [24]7

Profiting from CRM Deployments in the Cloud

Mon, 16 Jan 2017 24:00:00 EST

Combining CRM and ERP cloud tools into a single strategy offers a level of visibility that is necessary to today's decision-making. Learn how you can help your clients make ordering, selling, invoicing and reporting processes easier and faster by leveraging streamlined business management software. Published by: Microsoft

Microsoft Dynamics 365 for Financials: The Case for a United, Cloud-Based Software Platform

Mon, 16 Jan 2017 24:00:00 EST

The problem with using multiple software tools to run your business is how easy it is to lose track of important information. Explore this guide to learn how to help your customers realize the benefits of running their business from a cloud-based system that unifies financials, sales, inventory, purchasing, and project management. Published by: Microsoft

Microsoft Dynamics 365 for Financials Partner FAQ

Tue, 01 Nov 2016 24:00:00 EDT

Explore FAQs of Microsoft Dynamics 365. Find answers to commonly asked questions surrounding who the technology is really designed for, capabilities of the product, pricing and licensing, and partnership programs. Published by: Microsoft

Economic Benefits of Migrating from On-Premises to Microsoft Office 365

Thu, 12 Jan 2017 24:00:00 EST

Over a 3-year period, Forrester interviewed 35 healthcare organizations that realized over $7.5 million in risk-adjusted benefits by moving their on-premise Microsoft Office solution to Microsoft Office 365. Access this infographic for results from Forrester's survey in numbers. Published by: Microsoft

Go to Market with a New Analytic Product in Just 8 Weeks

Sun, 01 Nov 2015 24:00:00 EDT

In considering analytics to improve customer value and boost product differentiation, Qvidian (a sales software provider) needed to make a build vs. buy decision. And they decided to buy. Explore how they got up and running with embedded analytics in just 8 weeks, and learn 6 benefits they're now experiencing. Published by: Birst

6 Ways Your EMR is Coming up Short and How a CRM Solution Can Help

Thu, 12 Jan 2017 24:00:00 EST

Access this infographic to uncover 6 steps to use your CRM tools to boost your EMR system and positively impact the patient and provider experience. Published by: Microsoft

Retail: Your Network as a Business Driver in an Omni-Channel World

Sat, 24 Sep 2016 24:00:00 EDT

In this video, learn how an Application Aware SD-WAN can improve customer omni-channel experience leading to increased sales, improved reputation and customer loyalty. Published by: InfoVista Corporation

CRM and the Future of Healthcare Engagement

Tue, 10 Jan 2017 24:00:00 EST

While CRM started as a tool for salespeople, CRM tools now play a vital role in healthcare as well. To understand the future of CRM in healthcare, it's important to understand how CRM solutions are being applied. Explore 5 common uses of CRM in healthcare, 4 ways analytics can serve healthcare and business purposes, and more. Published by: Microsoft

5 Managed Services Mistakes You Could Be Making Right Now

Fri, 30 Sep 2016 24:00:00 EDT

In this e-book, learn the five surprisingly common MSP "schoolboy errors," and discover if your business is guilty of making these mistakes. If so, learn how to make some immediate changes to rectify the situation or problems could be just around the corner. Published by: Solarwinds MSP

Empowering Health

Tue, 10 Jan 2017 24:00:00 EST

Access this e-book to learn about 4 key health IT areas that support the evolution of healthcare, as well as how 5 health organizations are modernizing with cloud-first, mobile-first solutions. Published by: Microsoft

5 Best Practices For Onboarding New Customers

Mon, 31 Oct 2016 24:00:00 EDT

You've won a new customer so now you need to lay the groundwork for a successful relationship by providing a professional onboarding experience. In this e-book, learn the 5 best practices to help you welcome your new customers, giving them the knowledge and support they need to succeed. Published by: Solarwinds MSP

Helping MSPS Make a Foray into the Retail Vertical

Wed, 06 Apr 2016 24:00:00 EDT

Retailers may be vastly different than other vertical markets, but many of them have the same business needs and challenges as non-retail companies. Retail covers such a broad spectrum that it is often difficult to know where to begin. Access this e-book to learn about common retail needs and how to target them with your managed services portfolio. Published by: Solarwinds MSP

The State of Customer Success

Tue, 12 Apr 2016 24:00:00 EDT

Customer success is spreading rapidly across the tech industry. No one has been able to perfect it yet, but many have taken the right first steps. Access this white paper to learn about top industry trends affecting customer success, top challenges and capabilities, and more. Published by: LogMeIn, Inc.

Build Better Mobile Apps Faster

Fri, 30 Sep 2016 24:00:00 EDT

Mobile developers are going to see an increase in options and complexity in the coming years. This webcast explores the depths of 5 universal mobile needs and explains how developers will need to approach the future of mobility. Published by: Oracle Corporation UK Ltd

Enhance Forecast, Sales, and Pipeline Management

Tue, 27 Dec 2016 24:00:00 EST

This brief resource looks at Qlik's tool for boosting forecast accuracy, reporting, and analytics for workflow-based, mission-critical apps. Discover how you can integrate data from sales, marketing, and finance systems for creating enhanced data visualizations and maintaining a healthy pipeline. Published by: Qlik

How Visual Analytics Can Help You Get Fit For The Future of Retail

Tue, 27 Dec 2016 24:00:00 EST

Learn how using visual analytics can help your company respond to the 3 shifts currently rocking the retail landscape. Discover how to serve the empowered consumer with personalized offers, improve your agile supply chain, analyze purchase patterns, and more. Published by: Qlik

Develop a Multichannel Strategy that Supports Customer Experience Management

Tue, 20 Dec 2016 24:00:00 EST

Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy. Published by: BoldChat - LogMeIn

What to Look for in Marketing Automation Software

Thu, 22 Dec 2016 24:00:00 EST

When you're looking to buy marketing automation software, going beyond the basics and considering new capabilities are critical. Discover the features and functionality you may need for more advanced capabilities. Also learn the additional considerations that you should take into account before deploying marketing software. Published by: Marketo

Video, Live Chat Usher in Multichannel Customer Service Challenges

Wed, 14 Dec 2016 24:00:00 EST

Customers are demanding real-time customer service and contact centers are being forced to respond. Explore the pros and cons of 4 main communication channels, how to use customer data to your advantage, and how you can achieve multichannel customer service success. Published by: BoldChat - LogMeIn

5 Must-Have Features in a Marketing Automation Platform

Fri, 23 Dec 2016 24:00:00 EST

Read this comprehensive list of features you should look for before choosing a marketing automation platform. See this breakdown of five key automation areas, with specific clusters of features outlined. Published by: Marketo

The Definitive Guide to Lead Generation

Thu, 22 Dec 2016 24:00:00 EST

In this ebook, discover some tactics to successfully generate leads, as well as how to nurture those leads to create successful, profitable campaigns. Click inside to find out how best to use website forms, pay-per-click ads, email marketing, and more to discover leads, as well as how to turn those leads into marketing successes. Published by: BlueBox(an IBM company)