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Preview: Most Popular White Papers and WebcastsCRM Research

Most Popular White Papers and Webcasts CRM Research

White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe

Published: Fri, 24 Mar 2017 11:05:14 EDT

Last Build Date: Fri, 24 Mar 2017 11:05:14 EDT


Connect Your Data Across Every Team, Vendor, and Touchpoint in Real Time

Wed, 22 Mar 2017 24:00:00 EDT

Learn about an integrated approach to collecting and managing customer data, and making it available in real time. Learn about benefits that can help you gain a deeper understanding of customer behavior. Published by: Tealium

Increase Campaign Effectiveness, Maximize Existing Customer Relationships, and Lower Attrition

Tue, 21 Mar 2017 24:00:00 EDT

Real-time data focuses on influencing visitor activity, leading to conversion, retention and loyalty. Explore capabilities of real-time data management tools that can help you take action to increase revenue. Published by: Tealium

Achieve A Single View Of The Retail Customer For Deeper Insight

Tue, 21 Mar 2017 24:00:00 EDT

Consumer behavior changes constantly, threatening retailers' business objectives. But there are new opportunities for retailers willing to capture and analyze this behavior to gain insights and maintain their edge. Discover how to push your company to adapt to the evolving customer. Plus, learn about the role big data plays in this new landscape. Published by: Hortonworks

Contextual Marketing: Stop Neglecting your Audience

Mon, 20 Mar 2017 24:00:00 EDT

With the right technology, today's marketers can understand, segment, and engage their audiences better. Access this white paper and learn how you can grow leads, increase conversions, and decrease future churn. Published by: Tealium

Winning Over Your Customers with Video Support

Tue, 14 Mar 2017 24:29:52 EDT

Products are becoming more complex while IT is being downsized, leading to more customers calling in for support. Building the business case for innovative capabilities such as video support is an important step you can take to combat this. Learn how you can embrace video chat, and discover and why current tools aren't meeting challenges. Published by: LogMeIn Rescue Lens

Using Video Chat to Boost CX: Pros and Cons

Mon, 13 Mar 2017 24:00:00 EDT

There are several potential benefits to using video chat as a customer communication channel. One benefit is: it can help create personalized customer experiences in a real and visual way. Why isn't it gaining more traction then? In this expert guide, discover the benefits, challenges, and history of online video chat. Published by: LogMeIn Rescue Lens

Contact Centers: Understand the Requirements for New Communication Forums

Mon, 13 Mar 2017 24:00:00 EDT

Today, contact centers have to deal with an influx of new channels through which customers can communicate. But each new communication forum has its own requirement to be effective. Inside this guide, discover the requirements to new forums including video, chat, social, and SMS. Plus, learn how to measure your success in these new channels. Published by: LogMeIn Rescue Lens

Analysts Tackle Digital Transformation, CX Struggles

Mon, 06 Mar 2017 24:00:00 EST

Learn about key issues impeding multinational organizations' efforts to achieve successful digital transformation strategies. Discover what The Economist Intelligence Unit (EIU) and analysts at Forrester have to say about overcoming barriers. Published by: Dell EMC

Explore the Changing Contact Center Landscape

Mon, 06 Mar 2017 24:00:00 EST

New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work. Published by: LogMeIn Rescue

The Road to Strategic Website Design

Wed, 08 Mar 2017 24:00:00 EST

Despite efforts (and money) to attract website traffic, conversions remain low. Learn why organizations need comprehensive tools that help them listen to customer data, leverage in-house or basic testing features, and improve both revenue and engagement. Published by: OpenText

London Theatre Direct Presents APIs for Better Ticket Selling

Thu, 16 Feb 2017 24:00:00 EST

Learn how London Theatre Direct leveraged an API platform to make their system more user-friendly, creating real-time availability for ticketing, secure booking, and customer reviews. Discover how they turned open APIs into a key business differentiator that offers high-volume traffic, reliability, and better customer experiences. Published by: TIBCO Software Inc.

Improving Your Sales Performance with the Right Tools, Strategy

Wed, 01 Mar 2017 24:00:00 EST

The goal of any business is to have a successful sales department. In this expert e-guide, learn what you need to do to improve your sales strategy. First, discover how to overcome hurdles when choosing the right sales tools for your business. Then, learn about sales performance management (SPM) and planning in the context of corporate strategy. Published by: Xactly

Digital Experience Portals: A Modern Approach To Secure, Multichannel Customer Experiences

Mon, 06 Mar 2017 24:00:00 EST

This report provides insights into what customers expect in the age of the web-based customer experience – a.k.a. the digital experience (DX.) Published by: OpenText

PT Diamond Cold Storage Finds the Coolest Way to Run SAP HANA on IBM Power Systems

Wed, 01 Mar 2017 24:00:00 EST

PT Diamond Cold Storage needed to invest in in the latest technologies that could enable them to service their customers faster. Learn how they leveraged HANA to accomplish 3 key goals to make this happen. Published by: IBM

2017 IT Priorities in the Middle East

Wed, 01 Mar 2017 24:00:00 EST

Benchmark your IT spending plans with our in-depth study of IT spending priorities in the Middle East. Published by:

Modern Warehouse Management for the New Fulfillment Economy

Tue, 28 Feb 2017 24:00:00 EST

Unaligned processes, technologies and corporate structures affect warehouse operations and the customer experience. Learn how to avoid these issues with cloud warehouse management tools. Published by: Oracle Corporation

Building a Winning Sales Management Strategy

Mon, 27 Feb 2017 24:00:00 EST

Companies that want to grow often focus on the wrong tactics in their sales management strategy. This can not only lead to missed opportunities, but also to a waning sales culture. In this expert e-guide, discover 4 myths about sales management strategy and 5 tactics that will help you strengthen your sales culture. Published by: Xactly

5 Tech Trends Redefining The Customer Experience

Mon, 27 Feb 2017 24:00:00 EST

The defined customer experience is always changing. With the growth of the digital era, it's important to shift your business in the right way – and interact with your customers the way they want. In this white paper, discover the 5 biggest tech trends that are redefining the customer experience, and learn how to harness them for your business. Published by: Genesys

Case Study: How Atom Bank Used CEM To Become The UK's First All-Digital Bank

Mon, 27 Feb 2017 24:02:58 EST

In the digital age, it's become necessary for businesses to constantly rework and reimagine how they interact with their customers. In this case study, learn how Atom Bank became the UK's first all-digital bank. Discover how customer experience technology was implemented to allow customers to communicate using voice, chat, email or social media. Published by: Genesys

How To Help Your Contact Center and Keep Customers Happy

Fri, 24 Feb 2017 24:00:00 EST

The ability to manage interactions across channels as a single, coherent conversation is key to keeping your customers engaged and happy. In this product overview, learn about how Conversation Manager from Genesys, a customer experience management platform, can help your contact center. Published by: Genesys

Omnichannel Authentication: Balancing Humanity and Technology

Fri, 24 Feb 2017 24:00:00 EST

Learn how to make authentication processes less cumbersome for your customers with technology for secure, simple engagement. Published by: NICE Systems, Inc

The New Omnichannel Retailer

Fri, 24 Feb 2017 24:00:00 EST

This e-book looks at how retailers should reinvent and simplify their entire operations in terms of sourcing, planning, supply chain, and CX. Learn how to succeed in an omnichannel world and embrace digital disruption. Published by: IBM

Using AI-Powered Interaction Analytics to Transform the Enterprise

Thu, 23 Feb 2017 24:00:00 EST

This article examines the business benefits of voice recognition and analysis. Learn 5 positive outcomes businesses can realize thanks to customer experience analytics powered by neural networks. Published by: NICE Systems, Inc

Vodafone GmbH Enhanced Customer Experience Across Channels

Thu, 23 Feb 2017 24:00:00 EST

Mobile phone network company, Vodafone GmbH, knew they needed to enhance their customer service. Previously, their communication channels operated in silos that caused customer frustration. Discover how Vodafone GmbH was able to accomplish this goal, and also enable a high-quality mobile app for their customers. Published by: Genesys

Why Omnichannel Customer Engagement Is No Longer Optional

Thu, 23 Feb 2017 24:00:00 EST

Only a mere 7% of customers are extremely satisfied that brands provide a seamless, integrated customer experience across all channels, and omnichannel engagement nearly triples customer retentions. Judging by the numbers, omnichannel is no longer optional. Read this report to uncover how you can integrate omnichannel into your CRM system. Published by: Genesys

How Retailer Marks and Spencer Is Raising The Bar In Customer Service With Omnichannel Technology

Thu, 23 Feb 2017 24:05:08 EST

Most customers today expect that companies will perform well across all available channels. But the reality is that some companies may rate highly with customers with one channel, while lacking in another. Inside, learn how leading retailer Marks and Spencer is using an omnichannel engagement platform to help raise their customer experience bar. Published by: Genesys

Leveraging Big Data To Power Strong Customer Connections

Fri, 17 Feb 2017 01:11:54 EST

Big data has provided incredible opportunities for marketing, including improving the customer experience. But how do you create a strong connection to the right audience through big data? In this in-depth webcast, discover expert insights and a panel discussion to help you craft your best big data plan and reach the right audience. Published by: Oracle Corporation