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White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe



Published: Fri, 28 Apr 2017 12:10:15 EDT

Last Build Date: Fri, 28 Apr 2017 12:10:15 EDT

 



Media Consumption Study 2017 UKI Infographic

Fri, 28 Apr 2017 24:00:00 EDT

The results of TechTarget and Computer Weekly's annual reader survey, which asks for feedback on readers' media consumption when considering an IT purchase, reveals the complexity of IT purchase decisions. Published by: ComputerWeekly.com



Media Consumption Study 2017 UKI

Thu, 27 Apr 2017 24:00:00 EDT

The results of TechTarget and Computer Weekly's annual reader survey, which asks for feedback on readers' media consumption when considering an IT purchase, reveals the complexity of IT purchase decisions. Published by: ComputerWeekly.com



E-Commerce Technologies & Trends Changing the Customer Experience

Wed, 26 Apr 2017 24:00:00 EDT

When it comes to customer experience, companies either make over-the-top statements or heavily discount products and product quality. But what do customers really want? In this e-guide, learn about the e-commerce key technologies and trends that defined 2016 and are continuing into this year. Published by: Adyen



How Omnichannel Data is at the Core of New Commerce Offerings

Tue, 25 Apr 2017 24:00:00 EDT

Most companies know they need to bring data silos together to improve customer experience, but they're struggling to do it. In response, some technology vendors are creating omnichannel technology to bring together disparate pockets of customer data. Learn how 2 major vendors are targeting customer data silos to create a truly omnichannel picture. Published by: Adyen



Get Out of the Queue: Drive Your CX with Attribute Matching

Thu, 23 Mar 2017 24:00:00 EDT

Today, nearly 90% of companies compete solely on CX – a drastic increase from 36% in 2010. But what exactly does CX consist of? Read this article to learn more about trends and strategies for driving contextualized experiences. Published by: Avaya



Messaging Automation Made Easy

Tue, 25 Apr 2017 24:00:00 EDT

Users can now find bots in ubiquitous places, and tech pros like Facebook CEO Mark Zuckerberg are introducing them into various platforms. Watch this video to learn how to provide automated customer support, implement tools that learn from previous conversations with customers, and more. Published by: Avaya



CX Experts Agree Customer Journey Maps Help Optimize Communications

Mon, 03 Apr 2017 24:00:00 EDT

By the time a customer calls your contact center to resolve an issue, do you know what steps they've already taken – form chatbots to SMS and email? Find out how to gain insight into the customer journey as consumers interact with your business. Discover how to prep your communications for multichannel and customer experience success. Published by: Avaya



Sales Force Integration for Dummies

Wed, 31 Dec 2014 24:00:00 EST

In this e-book, learn some best practices for integrating Salesforce.comwith your other essential business systems. Discover how to navigate your systems integration lifecycle, 10 do's and don'ts when evaluating a Salesforce integration system, and more. Published by: INFORMATICA



How CPQ Software Can Boost Your Sales Processes

Mon, 24 Apr 2017 24:00:00 EDT

The sales process is riddled with obstacles, but determining price and delivering an accurate quote should not be one of those obstacles. In this e-guide, discover how configure price quote (CPQ) software and Salesforce tools can help speed the sales process and bring BI to your sales processes. Published by: Conga



Exploring Links Between Customer and Employee Experience

Fri, 07 Apr 2017 24:00:00 EDT

Unsatisfied, unmotivated, and unmonitored. If this describes the state of your employees, how can they possibly help reach business goals? Dane Anderson addresses this and other factors that pertain to employee monitoring in this webinar. Published by: Dell EMC - CSG & DT



The Promise of Digital Transformation in Leading Institutions

Fri, 21 Apr 2017 24:00:00 EDT

In this IDC info brief, learn how digital transformation is changing the way enterprises in Asia Pacific do business, as well as the 2 big benefits of digital transformation, how new ecosystems and partnerships will drive said transformation forward, and more. Published by: Avaya



New Lateral-Thinking Contact Center Technology

Fri, 21 Apr 2017 24:00:00 EDT

The customer's expectation of great service has increased faster than the contact center industry has been able to change and adapt their offering to meet these expectations. Learn about a new lateral-thinking contact center technology by BestTime, and how it can help you in the changing customer landscape. Published by: BestTime



The Fundamentals of Digital Transformation

Fri, 31 Mar 2017 24:00:00 EDT

This eBook offers insights on how you can take advantage of innovations that make your enterprise communications digital-ready. Published by: Avaya



How Salesforce Can Be Used To Boost Sales Performance

Thu, 20 Apr 2017 24:00:00 EDT

Sales teams have one primary goal: To sell fast, and sell more. In this e-guide, explore the pros and cons of the Salesforce Sales Cloud and gain 5 tips to boost sales forecast accuracy. Plus, learn how Rotobec, a manufacturing company, uses Salesforce automation to connect sales and service data. Published by: Conga



Getting to Why in Omnichannel Marketing Attribution

Thu, 20 Apr 2017 24:00:00 EDT

For successful marketing attribution, your digital communications channels must be properly quantified, allocated, analyzed and optimized to realize your business goals. But there are 3 main barriers: Missing data, uncertain data, and big data. Learn how to get around these challenges and develop your attribution strategy. Published by: SAS



Magic Quadrant for Contact Center Infrastructure, Worldwide

Thu, 19 May 2016 24:00:00 EDT

Contact center infrastructure vendors continue to integrate their multichannel capabilities in order to develop "omnichannel" solutions, while enhancing their cloud delivery capabilities. In this Gartner Research Report, learn how to evaluate vendors' technology and ability to deliver in relevant regions. Published by: Genesys



Redefine Your Business Communications for Digital Transformation

Sat, 31 Dec 2016 24:00:00 EST

Explore the current trends shaping modern businesses like customer-centric experiences, heightened collaboration, and cloud computing and find out why it's time for organizations to start thinking about adapting their communications for the age of digital transformation. Published by: Avaya



Employee Performance Strategy: Starting with CX in Southeast Asia

Fri, 07 Apr 2017 24:00:00 EDT

Take a look at businesses of all types and sizes in Southeast Asia, and the challenges they face to meet employee and customer needs – and why the two are inextricably connected. Learn strategies from analysts on how to improve CX as well as the performance of your organization. Published by: Dell EMC - CSG & DT



Bridging the Gap Between the Customer and Employee Experience

Fri, 07 Apr 2017 24:00:00 EDT

In this video featuring an analyst from a leading research firm, learn trends on the importance of motivating employees to work harder to retain customers. Published by: Dell EMC - CSG & DT



The Recent Shift in the Contact Center Market

Tue, 11 Apr 2017 24:00:00 EDT

The unified communications and collaboration industry has been going through major changes in the last few years with the advent of UC consolidation. In this e-guide, learn about how contact center software provider Genesys went through a shift in 2016 after planning to boost its cloud-based services by acquiring new UC capabilities. Published by: Genesys



Workforce Transformation Strategy: A Spotlight on Southeast Asia

Fri, 07 Apr 2017 24:00:00 EDT

Tim Sheedy, principal analyst at Forrester, reviews how improving the customer experience is the most important thing that any company can do if they want to grow their revenue faster. Learn how the customer experience correlates with the employee experience, and why you need to enhance both to realize significant financial returns. Published by: Dell EMC - CSG & DT



Workforce Transformation Strategy: A Spotlight on Australia and New Zealand

Fri, 07 Apr 2017 24:00:00 EDT

Join Dane Anderson, VP and research director for Forrester in Asia Pacific, as he shares the trends, drivers, and challenges that firms in Australia and New Zealand face to deliver effective workforce transformation. Learn how companies of all types and sizes are approaching their transformation through workforce technology. Published by: Dell EMC - CSG & DT



15 Customer, Digital Experience Software Vendors, Reviewed

Thu, 26 Jan 2017 24:00:00 EST

In this report, analysts reveal their assessment of 15 customer and digital experience enablers, including Adobe, based on 4 key criteria. Uncover must-have features designed to help satisfy today's audiences. Published by: OpenText



How Contact Center Technology Promotes Loyalty & Retention

Tue, 11 Apr 2017 24:00:00 EDT

The right software can help transform your contact center from a cost center that resolves customer service issues to a strategic asset that promotes customer loyalty and retention. But with so many choices to sift through, the decision process is daunting. In this e-guide, uncover current technology that can help elevate your contact center. Published by: Genesys



The Value of E-mail Deliverability in Customer Communications Management

Fri, 14 Apr 2017 24:00:00 EDT

Non-delivery of transactional communications can be devastating to your bottom line. In this InfoTrends whitepaper, learn more about OpenText and SparkPost's customer communications management (CCM) solution – as well as a closer look at transactional email practices. Published by: OpenText



Customer Communications Management: Analysts Decide its Digital Benefits

Wed, 15 Jun 2016 24:00:00 EDT

In this Forrester report, learn why enterprise architects – professionals who seek to align business and IT -- are using CCM to update their technologies to deliver unified and consistent content across multiple communication channels. Published by: OpenText



How to Build Engaging, Personalized, and Unforgettable Customer Experiences with Effective Content

Wed, 12 Apr 2017 24:00:00 EDT

The consumer of today is smarter and savvier than ever before, empowered with information on a company's products, services, competitors and pricing at their fingertips. Are you falling behind? Published by: OpenText



Choosing between the Cloud and on-premises solutions for the contact centre

Fri, 07 Apr 2017 24:00:00 EDT

The traditional definition of customer service has changed. Communication channels have evolved, and 74% of consumers today use three or more channels when seeking customer care. To adapt, many businesses are enhancing their options. Learn 7 points to consider before moving to a cloud-based contact centre, challenges to look out for, and more. Published by: Mitel Networks Limited



Delivering a Digital Customer Experience for Today's Mobile Consumer

Fri, 07 Apr 2017 24:00:00 EDT

Customer experience is a key differentiator in today's ultra-competitive environment. To have a competitive advantage, your company needs to have flexible interaction with your customers. Learn 7 steps for creating a successful digital customer experience. Published by: Mitel Networks Limited



10 Trends Impacting Your Contact Center – And How to Profit From Them

Tue, 31 Jan 2017 24:00:00 EST

In this white paper, discover the top 10 trends impacting customer experience and your contact centre, and how you can turn them into loyalty-building, profitable opportunities. Published by: Mitel Networks Limited



Workforce Transformation Maturity Assessment for Your Organization

Sat, 31 Dec 2016 24:00:00 EST

Access a free workforce technology assessment tool, powered by Forrester Research, to find out how your company stacks up against others. Published by: Dell EMC - CSG & DT



Transforming Workforce Technology is the Key to Improving Customer Experience

Fri, 30 Sep 2016 24:00:00 EDT

This Forrester Research report explains how employee experience, customer experience, and revenue growth are inextricably linked. Discover ways to leverage employee-facing technologies to improve customer experiences. Published by: Dell EMC - Workstation



A Business Spotlight on Australia and New Zealand

Mon, 31 Oct 2016 24:00:00 EDT

Businesses in Australia and New Zealand are focusing largely on improving customer experience. Inside this Forrester report, learn some best practices for workforce transformation in these regions. Published by: Dell EMC - CSG & DT



Jargon buster guide to GDPR

Fri, 31 Mar 2017 24:00:00 EDT

In this guide, we provide the 10 most important things you need to know about GDPR, and a jargon-buster explanation for some of the key terminology. Published by: ComputerWeekly.com