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Preview: Most Popular White Papers and WebcastsContent and Knowledge Management Research

Most Popular White Papers and Webcasts Content and Knowledge Management Research

White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe

Published: Thu, 29 Sep 2016 12:30:10 EDT

Last Build Date: Thu, 29 Sep 2016 12:30:10 EDT


Intelligent Image Management Made Simple

Wed, 31 Aug 2016 24:00:00 EDT

Having high-quality images on your website leads to greater customer engagement, but delivering a consistent high-quality experience is taxing. Discover a cloud-based image manager that automates the delivery of these images for every user across every device. Published by: Akamai

Predictive Analytics Foretells Consumer Wants on Social Media

Mon, 26 Sep 2016 24:00:00 EDT

Predictive marketing analytics can show companies how to tap and target consumers on the vast and fertile communications real estate known as social media. Published by: SearchContentManagement

Measuring Case Deflection & Self-Service Success

Wed, 28 Sep 2016 24:00:00 EDT

Access this webinar to learn how to measure case deflection and self-service success, the differences between the two, and provide customers with the support they expect in order to grow and maintain retention rates. Published by: Coveo

5 Steps to Keeping Your Data Safe with a Content Mobility Solution

Thu, 31 Dec 2015 24:00:00 EST

Explore a five step roadmap to help you choose the right content mobility platform for your organization and learn how you can eliminate information silos that handle different regulations, applications, and data types. Published by: Hitachi Data Systems

6 Ways Intelligent Customer Service is Transforming Support Organizations

Tue, 27 Sep 2016 24:00:00 EDT

67% of customers would rather resolve their issues through self-service than call a contact center. Learn more about this and 5 other ways that intelligent customer service is changing the way support organizations work. Published by: Coveo

Leveraging Analytics to Boost KM Success

Mon, 04 May 2015 24:00:00 EDT

Knowledge management (KM) systems are failing, falling into a "rip and replace" cycle when content gets old, with employees and customers alike looking elsewhere for information. Learn about analytics' role in breaking the cycle, why these three focus areas are so important, and gain recommendations for building future KM strategies. Published by: Coveo

How to Optimize Your Master Data Management Strategy

Wed, 21 Sep 2016 24:00:00 EDT

This expert e-guide explores an integrated approach to master data management (MDM) that incorporates an enterprise data governance program. Inside, you'll find out how to optimize your data quality strategy and learn how to garner business support for your MDM initiative. Published by: IBM

Guide to Mastering Intelligent Customer Service

Mon, 26 Sep 2016 24:00:00 EDT

Today's customers are more empowered than ever, so naturally their expectations are changing across every industry. Use this e-book to explore the intelligent customer self-service approach, the balance between improving self-service and agent skills, as well as best practices. Published by: Coveo

Computer Weekly – 27 September 2016: Digital knowledge at the British Library

Tue, 27 Sep 2016 24:00:00 EDT

In this week's Computer Weekly, we find out about the technology plans at the British Library as it aims to store the UK's printed and digital history. Graph database technology is being used to help improve food safety throughout the supply chain. And tech leaders tell us how to architect IT for the cloud. Read the issue now. Published by:

Reducing Web Image Complexity in a Responsive World

Thu, 31 Dec 2015 24:00:00 EST

Customer expectations are growing, so delivering a seamless web experience is becoming more expensive and complex. Images are the top obstacle to delivering high performing, responsive sites. Learn about how cloud image management can help streamline operational efficiency, optimize images for any device, and much more. Published by: Akamai

Deflection, Defined and Measured

Fri, 23 Sep 2016 24:00:00 EDT

Deflection is difficult to define for most organizations, but it is becoming a necessity to keep up with customer expectations. Learn about the different types of deflection and how to define it for your organization's needs. Published by: Coveo

How You Can Optimize Web Images for Better Customer Engagement

Wed, 31 Aug 2016 24:00:00 EDT

Website image quality is linked to customer engagement levels, but heavy images tend to slow down web performance. Learn how cloud-based image management can automatically adjust images to optimize customer experience for each end-user and device. Published by: Akamai

Scaling the Great Wall: How to Deliver Superior Web Performance to End Users in China

Thu, 31 Dec 2015 24:00:00 EST

22% of the world's web users live in China, representing the largest eCommerce market, but it poses several problems. Access this e-book to learn about the unique challenges facing Internet content providers looking to expand their presence in the Chinese market. Published by: Catchpoint Systems Inc.

Creating Personalized Marketing

Tue, 31 May 2016 24:00:00 EDT

Personalized marketing has fostered a deeper sense of loyalty and greater customer engagement. Access this case study to see how one company gained an 8% boost in inbound conversion, reduce the risk of customer churn, and more. Published by: IBM

Information Governance Fighting the Exponential Data Curve

Wed, 21 Sep 2016 24:00:00 EDT

Explore how your company can employ information governance strategies to reorganize large pieces of information into digestible segments to maximize their value. See how you can gain real-time insights about the value of the data you receive, utilize a file and classification tool to help provide archiving solutions, and more. Published by: Veritas

Cognitive Storage Manages Unstructured Data for Cloud, Big Data, and More

Sun, 31 Jul 2016 24:00:00 EDT

Discover an enterprise storage system that delivers the scalable capacity and performance needed to handle demanding data analytics, content repositories and technical computing workloads. This software-defined storage solution can enable your enterprise to streamline data workflows, lower the cost of data retention, and more. Published by: IBM

Five Key Trends That Are Shaping How We Manage Enterprise Content

Mon, 29 Feb 2016 24:00:00 EST

The ECM landscape is changing and 5 trends are determining how enterprise architecture (EA) professionals approach new challenges. This Forrester research report analyzes these key ECM trends to help EA pros prioritize content management investments during these changes. Published by: ASG

Data Access Governance Solutions On-Demand Demo

Thu, 31 Dec 2015 24:00:00 EST

This 60-minute webinar will teach you how your organization can implement a concrete data access governance program that won't break your back, or the bank. You'll learn both tactical and strategic approaches to unstructured data management and have your most important questions answered along the way. Published by: STEALTHbits

The Access Governance Challenge

Thu, 31 Dec 2015 24:00:00 EST

Could you be 8 steps away from better data access governance? Find out why Identity Access Management or Governance products do not natively have the insight necessary to adequately manage access to resources that contain unstructured data. Published by: STEALTHbits

Managing Cultural Change When Moving to the Cloud

Sun, 31 Jul 2016 24:00:00 EDT

This webcast examines the technology that Hillwood leveraged to meet and conquer challenges like slow, specialized file sharing, and using email to send files back and forth. Discover the modern content management and collaboration platform they implemented to enable secure and easy file sharing. Published by: Box

Data at Rest: Pragmatic Approach to Data Security

Thu, 31 Dec 2015 24:00:00 EST

There are also risks associated to having all that data spread throughout the IT ecosystem. Discover the risks associated with unstructured data and how to best approach these risks. Understand why getting a handle on your data at rest can get you the security results you desire. Published by: STEALTHbits

Office 365 is Cloud-Based Productivity, Hosted by Microsoft

Mon, 12 Sep 2016 24:00:00 EDT

This resource explains how Office 365 is now offered as an up-to-date cloud service. Access now to learn about bringing enterprise-grade services to organizations of all sizes, from online meetings to sharing documents and more. Published by: Microsoft

How to Increase Employee Engagement In a Changing Workforce

Fri, 09 Sep 2016 24:00:00 EDT

26% of employers discuss their employees' benefits with them either once a year or only during the enrollment phase, but this may not be the best course of action for a changing workforce. Learn how communication technology is the bridge to a growing generational gap and how it will help employees realize the full value of their benefits. Published by: NGA Human Resources

Make the Smartest Investment in Office 365

Fri, 09 Sep 2016 24:00:00 EDT

When investing in Office 365 to upgrade your productivity suite, it's wise to evaluate its content management capabilities. This resource identifies 5 common limitations that users encounter and helps you navigate them so you can make a smarter investment in Office 365. Published by: Box

Awakening the Digital HR Giant

Fri, 09 Sep 2016 24:00:00 EDT

As businesses undergo digital transformations, HR teams are being forced to re-evaluate their digital strategies to future proof their departments. Discover 5 steps to help HR professionals reinvent their function and prepare to manage the future workforce in the cloud. Published by: Accenture

Building a Better Cloud is Easier Than You Think

Fri, 09 Sep 2016 24:00:00 EDT

The workplace is changing. There is a greater emphasis on collaboration, tech expertise and creative problem-solving, and today's work styles are dominated by a BYOD attitude. And you need to keep pace. Explore how you can easily manage unstructured content, share files in a safe and secure manner, avoid time-consuming data silos, and more. Published by: Box

Build a Data Access Governance Program to Control Unstructured Data

Thu, 31 Dec 2015 24:00:00 EST

Following this 5 step plan will help ensure your organization has its data secured. By the end, you will know how to survey all your organization's data, focus attention where it matters most, get the right stakeholders involved, review and remediate access, and arrive at a working security model to meet both security and compliance needs. Published by: STEALTHbits

Next-Generation Archiving: How to Extract Intelligence from Your Electronic Archives

Wed, 31 Aug 2016 24:00:00 EDT

Archiving tools have long served as basic storage management tools, storing data for "just in case." Next-gen tools are all about utilizing that data to derive insight and intelligence. Learn about the past, and discover the future, of archiving tools, and devise your organization's strategy to make the most of this technology. Published by: Proofpoint, Inc.

The Storage Challenge: Ride the Unstructured Data Wave and Win

Sun, 31 Jul 2016 24:00:00 EDT

Discover a software-based object storage architecture that provides the massive scalability needed to efficiently and cost-effectively master unstructured storage challenges. Your enterprise can successfully manage and store unstructured data with a solution that enables simple scalability, built-in data durability, rapid retrieval, and more. Published by: Hewlett Packard Enterprise & SUSE

Making File Sharing Easy in a Virtual Environment

Thu, 08 Sep 2016 24:00:00 EDT

Learn how a new file sharing program can improve collaboration inside and outside the organization, reduce storage cost, and equalize the experiences of working on a physical or virtual desktop. Published by: Citrix

Project Success Plan: Rethinking Enterprise Content Management

Wed, 31 Aug 2016 24:00:00 EDT

Traditional ECM can't keep up with how businesses operate today. But before tackling ECM disruptors, you need to understand its evolution and key steps to modernizing your suite. This 7-part guide collection provides the insights you need to push your ECM strategy forward. Learn ECM basics, trends, security considerations, and more. Published by: OpenText

IT’s Guide for Securing and Managing Business Content

Thu, 08 Sep 2016 24:00:00 EDT

This white paper explores how you can secure collaboration to make content more current, mobile, and accessible. Discover how to enable seamless syncing and sharing across devices to increase company-wide productivity. Published by: Box

The ROI of Enterprise-Wide E-Discovery: How To Save 5 Million Dollars

Mon, 19 Oct 2015 24:00:00 EDT

Access this resource to learn how to maximize your e-discovery ROI. You will learn the difference between collection and review savings. See how your organization can get an ROI of close to 5 million dollars annually. Published by: Proofpoint, Inc.

Unlock Your Enterprise's Potential with Data

Wed, 07 Sep 2016 24:00:00 EDT

Discover an open source, software-defined storage platform that can simplify data management by creating a common information repository across data types, access methods, and deployment environments. Unlock your enterprise's data potential with a data storage approach that unifies the hybrid cloud, scales storage capacity easily, and more. Published by: Red Hat

Manage Unstructured Data with SUSE Enterprise Storage

Sun, 31 Jul 2016 24:00:00 EDT

Discover a software-defined storage (SDS) architecture that utilizes object storage and industry-standard servers to provide the centralized management businesses need for unstructured storage. With this solution, your enterprise can meet scale and reliability requirements needed for unstructured data and leverage TCO improvements of SDS. Published by: Hewlett Packard Enterprise & SUSE

Embark on a Journey to a Better Employee Experience

Wed, 07 Sep 2016 24:00:00 EDT

HR is undergoing a digital transformation, forcing everything to be redesigned. Ultimately, it'll be to HR's benefit, but this transition needs to be handled carefully. Discover an HR technology roadmap and learn how to prepare your HR department to manage the digital workforce of the future. Published by: NGA Human Resources

Capture and Manage the Content That Drives Your Business

Thu, 18 Aug 2016 24:00:00 EDT

Many businesses are struggling with content management and information governance requirements. Access this white paper to learn about a real-time engine for Web delivery of document-based content that offers content access and control, archive encryption, lifecycle storage support, and much more. Published by: ASG

Secure Content Collaboration Across All Devices

Fri, 02 Sep 2016 24:00:00 EDT

This resource explores how you can create custom workflows that automate feedback and approval processes as well as allow you to work with the confidence that your files are secure on any device. Find out how you can protect sensitive documents, streamline document approvals and feedback, and increase your organization's flexibility. Published by: Citrix

The Secure and Compliant Way to Access Protected Health Information From Anywhere

Mon, 31 Aug 2015 24:00:00 EDT

Explore the features of file sync & share built specifically for healthcare organizations and their compliance needs. Learn how you can gain secure IT oversight, access to a dedicated healthcare cloud, and mobile data access all in one unified platform. Published by: Citrix