Published: Tue, 24 Jan 2017 01:09:05 -0600
Mon, 23 Jan 2017 13:41:09 -0600If you are in the rental business, you probably have a lot of resources invested in vehicles and equipment. Installing GPS tracking devices is the most reliable way to keep an eye on them.
Mon, 23 Jan 2017 07:29:04 -0600Strategy more often than not feels like work, rather than true execution. Sometimes it feels like rework, when we keep redesigning it. Other times it feels like guesswork, implementing without really knowing if it's working. And then there are times when it's just plain hard work to get anything to happen. What we want is smooth execution to take the place of the work.
Sat, 21 Jan 2017 11:19:15 -0600We can use the Ladder of Inference with others, helping them to analyze their thought process at each rung so we both can understand the decisions they have made. This is very much like the 5 Whys, which is a quality improvement problem finding technique. In the 5 Whys you keep asking "why?" until the other person has moved down from the obvious or presenting problem to the root cause of the problem. The difference between the two techniques is that the "whys?" used in 5 Whys are general, while the "whys?" used with the Ladder of Inference are very specific.
Sat, 21 Jan 2017 11:15:22 -0600Each year over 500,000 tons of plastic waste threatens the Earth's ecosystem and clogs the waste management industry. Here's a look at five innovative ways to reuse plastic.
Fri, 20 Jan 2017 07:51:25 -0600Chris Argyris has identified seven different subconscious stages in decision making that he calls rungs on The Ladder of Inference. The purpose of the Ladder of Inference is to help us question our decisions. We can work down the ladder, analyzing our thought process at each rung so we can understand the choices we have made.
Thu, 19 Jan 2017 13:11:08 -0600Too many companies waste a big opportunity in the way they apply a common employee benefit. This article shows how a little bit of ingenuity can go a long way in building loyalty and improving employee morale.
Thu, 19 Jan 2017 10:19:03 -0600Deciding on your CRM strategy doesn't just mean choosing the right CRM software or finding someone to install it. CRM strategy is much more than that. In this article, we have explored how you can create the right CRM strategy for your business for it to serve your business goals in the best possible manner.
Tue, 17 Jan 2017 07:13:16 -0600Want to prepare for the challenges that life throws at you? Learn the skills and actions that can be cultured, developed, and taken before you need to be resilient.
Sun, 15 Jan 2017 11:07:01 -0600So, let's talk about the people, or stakeholders, who aren't assigned to the project but can materially influence its outcome. In my experience, stakeholders generally fall into two groups: customer stakeholders, or those you help, and supplier stakeholders, or those who help you. Your customer stakeholders primarily are going to be your customer population and their associated management. At the end of the day, they are going to be the ultimate judge of your end product and will be your ultimate measure of success.
Fri, 13 Jan 2017 14:40:14 -0600Do you know what the difference is between an MBA and an EMBA? Is it the price? The length of the program? The participants?
Fri, 13 Jan 2017 08:25:06 -0600Do you believe that strategy is about projects and initiatives, so you don't need to measure your goals? Do you monitor your actions, because if they're completed, that means your goals are achieved? Do you rely on Staff Turnover Rate to assess how engaged your workforce is? If so, you're wasting your goals!
Thu, 12 Jan 2017 10:24:45 -0600Here is what a job description for an Artwork Coordinator in a global company looks like: Ensuring delivery of packaging artwork for all brand portfolios across multiple markets. Acting as interface between all relevant parties in the artwork process, both internal (marketing, regulatory, logistics, finance) and external (pack change analyst in regional service centre, site, artwork house). Coordinating artwork process between all relevant parties in the artwork supply chain, both internal (Marketing, Regulatory, Global Category, Planning, Legal & trademark and Packaging support) and external (Factories, Printers and artwork...
Tue, 10 Jan 2017 07:32:02 -0600How do you energize your employees and give them the determination to continue producing excellent work? Through the power of praise. As the manager, praise can be used as your expression of approval.
Mon, 09 Jan 2017 08:24:31 -0600Sometimes a hard-to-measure strategy can be fixed in the measurement process (like how Step 2 of performance measurement methodology fixes the weasel word problem). But strategy can be hard to measure due to poor logic and poor structure, and this can't be fixed in the measurement process. We have to go back and rework the planning process to make the strategy sensible.
Mon, 09 Jan 2017 08:24:19 -0600The Modern Leader Successful leaders hold behaviors, qualities, skills and competencies enabling them to navigate the challenges and evolving demands of the organizational landscape. In order to equip leaders with the knowledge and skills needed to respond to changes in organizations and employee behavior, this document presents shifts in leadership demand alongside the qualities and behaviors modern leaders should possess to successfully lead others. Additionally, this document presents a leadership style perspective leaders should consider to respond to and effectively lead in the 21st century.
Mon, 09 Jan 2017 07:54:16 -0600There's simply never a good time for a project manager to leave a project, particularly when the flight takes everyone by surprise. Management scrambles to find a replacement, the project team may be in a state of shock because their leader is now flying the coop, and the potential successor needs to double-time-it to figure out how to take the reins quickly. The key here is to minimize the impact of flight such that the project is not significantly impacted.
Thu, 05 Jan 2017 14:57:16 -0600Managers like everyone else also make a lot of mistakes but it is important to learn from one's own mistakes as well as others' mistakes. Here is a list of the top 5 management mistakes that managers need to avoid...
Thu, 05 Jan 2017 14:36:50 -0600The idea of getting together with people from work usually has two possibilities: 1) an overly indulgent happy hour during a weekday; or 2) sitting in a boardroom with visual aides and finding unique ways to look at your phone. Corporate events, as a whole, aren't really at the top of most people's 'most awesome' list. How, then, do you make a corporate event be more than just a pain?
Fri, 30 Dec 2016 08:14:47 -0600The world of sport has turned into a gigantic arena. Commercialization has made it very much difficult for athletes to cope up with routine fitness and performance tasks and at the same time work on their contractual and sponsorship activities. They are on their toes all the time when it comes to meet the fans' expectations by performing up to the expected levels, stay on top of their commercial and sports business activities and file things like taxations and other similar tasks in the right passion.
Wed, 28 Dec 2016 14:33:06 -0600Artwork System Sales Person: We are in the business of Artwork Management Software, etc. etc. CPG Company Executive: What?
Wed, 28 Dec 2016 13:17:34 -0600To move up the corporate ladder requires more than office politics. The most effective executives move up as a result of their ability handle high levels of responsibility. They must also demonstrate the know how to produce results through others. However, you must first have the opportunity to show case those abilities. This article outlines intentional strategies and an example of a highly effective CEO who gave clear demonstrations of his ability to lead.
Thu, 22 Dec 2016 13:09:57 -0600Most managers and leaders are very keen to learn what motivates their employees; and for a good reason. If we understand that then we might be able to reward and incentivise them appropriately and this could have - would have - a big impact on their performance and productivity. Less time, however, is spent on considering the factors which do not motivate or can positively de-motivates staff. More subtly still, the factors which Hertzberg, the famous researcher in this area, called the 'Hygiene Factors'. As I have written before: "Your lowest motivational score can be very revealing. The top three motivators are more exciting, but noting our lowest motivator can also give useful clues about improving our motivation and our life. First, ask the question: is my lowest motivator causing me a problem? We sometimes call this a hygiene factor, which means that the motivator does not motivate us, but its absence can lead to de-motivation." One of the really fascinating aspects of motivation is the idea of hygiene factors. It would be very easy to focus on someone's top three motivators - or a team's or whole organisation's - and think one had the job done.
Wed, 21 Dec 2016 10:44:49 -0600Project management is one of the most interesting and, at the same time, most complicated areas of business. Managing of employees in a project has its own specific features and differs from managing of full-time workers. It would be fair to say that only people can guarantee the success of any project.
Tue, 20 Dec 2016 11:49:32 -0600Decision making during hard times is difficult when you are a Manager with life altering powers for your business. Here are a few tips that may help you out.
Tue, 20 Dec 2016 07:14:40 -0600There has been a lot of talk about leadership styles in 2016, especially after Donald Trump won the election for President of the United States. Most people think his leadership is somewhere between the Art of the Deal (younger Trump) and how he says; You're Fired! On "The Apprentice" number one reality TV show - and no matter what you think, true leaders, strong leaders can be difficult to work for - as they expect a lot out of their team. Perhaps since they lead by example, they expect the same effort from their generals and the rank and file as well.
Sat, 17 Dec 2016 10:25:41 -0600Too many managers and C-suite executives meet through lunch, when they could mingle with employees in the cafeteria. This article encourages managers to dine with a variety of employees and talk about anything but business as you share your meal time.
Wed, 14 Dec 2016 06:58:33 -0600Sometimes I think it is amazing how much traction corporations get by merely putting a good title next to a job opportunity - usually it means you have to work harder for just a little bit more money - but you are in a supposed leadership position of authority. Yippie Skippy, I say. Look; "If you are not the lead dog, the view never changes," is one famous quote. If you are in a leadership position but you have to report to someone else you are still a follower, but now you are a leader and a follower, so you aren't really The Leader, you are I suppose "a leader" and one of many.
Tue, 13 Dec 2016 07:59:54 -0600As a former business owner with operations in many states, I'd say I have a decent handle on the definition of leadership; what it is and what is supposed to do. Yet, I am often reminded that "Leadership" has become a catch-all term, which is too bad, we are all too quick to label things leadership or proclaim the need for leadership. Some describe what they call "leadership" and when you look closely it looks more like; how to con humans into doing things you want them to do, akin to that famous saying: "Diplomacy is the Art of Letting Others Get Your Way."
Mon, 12 Dec 2016 08:48:44 -0600When many people start out looking for good KPIs and performance measures, they don't realise that their opening question is a big part of the problem they have finding those good measures. They'll ask, 'how do you measure innovation?' Or 'how do you measure culture?' They're asking how to measure broad concepts, and that's the problem.
Mon, 12 Dec 2016 08:29:30 -0600Find out the signs to see if you run your business, or if your business is running you. Plus, get tips on how to change your mindset and add systems so that you are the boss of your own business.
Mon, 12 Dec 2016 08:27:01 -0600Ah, the best laid plans of mice and men often go awry. Despite how pretty a project schedule looks, how clear the organization chart is, or how well articulated the risks and issues are, the most successful projects execute great to a great plan. Solid project management execution means driving the plan, making adjustments as necessary to address unforeseen issues, and removing roadblocks which can inhibit successful completion. The project manager has to stay steady at the helm making sure these things happen; they won't just happen by themselves.
Wed, 07 Dec 2016 10:48:00 -0600This article is not to be confused with the Global Harmonized System of Classification and Labeling of Chemicals (GHS) standards, also called CLP in the EU whose main purpose is to communicate hazards on product labels and safety data sheets. In general the principals of harmonization are the same, i.e. to 'make one' or create a common framework, whether it be for labeling or for other purposes.
Wed, 07 Dec 2016 07:19:52 -0600There are number of challenges facing many manufacturing companies today. Operations management has posed more challenges to operations managers/directors. The dynamics pose serious threat to the survival of the company and strategies have to be put in place to cope with these various challenges.
Wed, 07 Dec 2016 07:19:49 -0600The current state of the country has posed some challenges on companies. At this recession time, every company has to think out of the box and find a way to survive. Since the early part of 2016, companies in Nigeria have been battling with a number of economic issues such as inadequate foreign exchange for importation. This has created serious bottleneck in production and meeting the demand of the customers, though the demand for local raw materials has increase (only for imported raw materials that has local substitute).
Mon, 05 Dec 2016 11:30:37 -0600Inventory management is fundamental in any manufacturing outfit. This is one part of manufacturing business that must be well handled and controlled. This aspect has records of high level of mismanagement thus resulting to total collapse of many of these companies. Some of these manufacturing companies are very big but with highly expensive raw materials/components that go into production. Where these raw materials have to go into production by a way of measurement, it is important that the right quantity/dosage is issued out to avoid loss of money, especially where the quality control measures are not too strong.
Fri, 02 Dec 2016 08:17:20 -0600Airport management is one of the most crucial tasks in aviation industry and only a few firms have specific experience. Check to find what it takes to choose a company.
Wed, 30 Nov 2016 08:10:11 -0600I fundamentally disagree that we should be striving to hit our targets each month (or whatever frequency we measure at). Natural variability guarantees it's purely a fluke if we hit a target in any given month. We need targets to make more sense.
Tue, 29 Nov 2016 08:36:09 -0600Being the boss is not as comfy as it sounds; the throne can be a thorny chair. If you're the head of an organization or managing a business with employees under your command, actual people that you're responsible for, you would know that it's no walk in the park. It can be extremely strenuous, to say the least.
Mon, 28 Nov 2016 10:34:45 -0600When your business goes international, a wider share of responsibilities comes over your shoulders. You would then be held accountable not only to the local authorities but also the authorities at international levels. When it comes to sports, an international team is always there to play as an opponent against your national team.
Mon, 28 Nov 2016 08:29:44 -0600The sponsor/PM partnership on a project is one of those "soft skill" factors that gets frequently overlooked when assessing a PM's skills but is a key determinant in the success or failure of a project. Under a healthy partnership, the sponsor and PM work as a singular unit to ensure the project gets what it needs to be as successful as possible using only as many resources as absolutely necessary to secure success. Under a less than healthy relationship the project will undoubtedly cost more in time and money assuming it even gets completed at all.
Wed, 23 Nov 2016 10:10:48 -0600Stress is becoming better known as a performance dampener for individuals. However, there is still little understanding about how all pervading the stress problem actually is in the workplace, its impact on organisational performance and what is really causing the stress in the first place. Identify and remove the stressors that impact individual thinking and performance, and you remove major constraints and obstacles to the performance of the organisation as a whole.
Tue, 22 Nov 2016 14:07:37 -0600Choosing the POS System allows retailers to keep a tract of sales and inventory. Whether you own a small business or a big one, owning this powerful system not only controls your sales and inventory, but also can increase your sales. All you have to do is learn how to function it, then teach it to your employees and then you are all set to begin an easier way to run your business.
Tue, 22 Nov 2016 13:33:12 -0600Albert Einstein once said, "If I only had an hour to solve a problem, I'd spend 55 minutes thinking about the problem and five minutes thinking about solutions." And while I don't necessarily agree with Mr. Einstein about the ratio, I think his quotation does highlight a common mistake that leaders and their teams make in the creative thinking process, and it's this: If you jump to solutions too quickly, you may find you're solving the wrong problem.
Mon, 21 Nov 2016 09:52:42 -0600Is virtual leadership training better than traditional in-person training? It's clear more organizations are using virtual training for a variety of reasons. It's more efficient, cost-effective and scalable, which is especially important for large and geographically dispersed companies. But is it really more effective? I'd argue there are several situations when it is. Here are just three of them.
Mon, 21 Nov 2016 06:55:44 -0600"But if motivation is like electricity, it can flow both ways, its power and intensity can wax and wane, and although its effects are felt, it is itself, as we said, invisible. So the best parallel of all - and the one most frequently used in motivational literature - is with energy; the flow of energy within us. And this fits with the word's etymology - from the Anglo-Norman term, 'motif', which is often translated as 'drive'. So, drive and energy are two powerful synonyms for motivation. But we need to remember that energy is energy, or put another way, as Hilgard and Marquis put it: "The motivation of behaviour comes about through the existence of conditions (drive-establishing operations) which release energy originating in the organism's metabolic processes. This energy, in and of itself, is directionless and may serve any of a variety of motivational objectives." The first extra point to make is etymological. Above, we see that the origins of the word 'motif' as meaning drive, but of course there is a subsidiary meaning to the word motif, which is less apparent: a motif also means 'a distinctive constituent feature of an artistic composition'.
Thu, 17 Nov 2016 07:19:15 -0600Some of us have lived under an employee rating/review system that came to full bloom in late 70's; some called it the stack ranking system. It came from academia and was to bring a standardized employee rating system to the corporate world that ultimately would "weed out" the bottom 10% of employees yearly. Some referred to this system as--Rank and Yank. A new employee rating system is being touted by some in business schools and organizational psychologist that will address the mindset of the savvy millennial worker and emerging managers. Social media has created an employee who does not relate to old school ways of ranking employees.
Tue, 15 Nov 2016 08:05:04 -0600If you are always thinking ahead about being prepared, over time it will become second nature and you will appear: informed, a leader, and someone involved. Good leaders always are anticipating a moment when their views are being requested on wide ranging subjects from internal and external audiences.
Tue, 15 Nov 2016 08:01:00 -0600In the Harvard Business Review this month, Martin Reeves of the Boston Consulting Group writes an interesting piece on how our increasingly uncertain world requires us to have a more deliberate strategy. He says our strategy needs a strategy. But with increasing uncertainty, is there still a role for measuring that strategy with KPIs?
Mon, 14 Nov 2016 07:26:11 -0600Being vulnerable is often something we link to weakness and victimhood. Conversely when we think of leaders we often use words like strength instead. Being vulnerable though is part of being strong and we do well to understand the links, to introduce this idea into our concept of how we lead and relate to other people. This article delves in to the idea and suggests some of the benefits of becoming vulnerable.
Wed, 09 Nov 2016 10:02:15 -0600Stay lean! Stay profitable with Value Creation Automation! Your business doesn't stand a chance of succeeding in today's tough corporate world if you neglect process improvement tools.
Mon, 07 Nov 2016 14:36:43 -0600I can remember vividly my very first project schedule. My manager gave me the mission statement and an overall timeframe he thought it should take for me to complete the project. I diligently broke the schedule down to lower levels of detail. I continued to divide the overall timeframe among the tasks and assigned people to the tasks. I worked for days on end with my face buried in a computer screen developing the schedule. What I ended up with was a horrendously detailed project plan that had no logical dependencies identified, people being asked to complete 40-hour tasks in 15 minutes, and some people being asked to work 200 hours per week to get their work done. But by golly, the schedule met my manager's timeframe request.
Fri, 04 Nov 2016 13:49:43 -0500While there are going to be managers out there who employ the people who are the best candidates; there are going to be others who have a different approach. As a result of this, there is a strong chance that they will be employing people for the wrong reasons.
Fri, 04 Nov 2016 11:33:20 -0500The employee perspective - Late in the afternoon an employee approached her manager as the day came to the close. At the end of the conversation she said, "Al, I know you love me but I also know you will fire me if I don't do my job." To which the manager replied, "Yes, I do and I will but we will never let that happen. Will we?" This story gets to the core of the culture of improvement.
Fri, 04 Nov 2016 07:08:35 -0500What does executive presence mean? What kind of people possess this quality?
Thu, 03 Nov 2016 13:42:11 -0500Not a sentence I would expect to say very often: my coat went to the theatre without me. But that's exactly what happened the other day! But how does this relate to leadership?
Thu, 03 Nov 2016 07:54:50 -0500All smart managers realise that having more humour in their workplace will increase employee engagement, creativity and profitability. But they don't know how. This article will show five ways to add humour.
Thu, 03 Nov 2016 07:52:01 -0500This past week I have had a lot of discussions about meetings; in particular how much time we waste making meetings, attending meetings and travelling to meetings, how managers are always the ones calling meetings and how bad we are at running meetings. If you added up all the time people waste in bad meetings every day in your organisation, it would probably equate to a months profits or more. The truth of the matter is that long, unproductive, poorly focused meetings cost time, money and energy.
Wed, 02 Nov 2016 14:43:36 -0500All managers need tools to lead an enterprise. One tool is a company meeting. Meetings can clarify and reinforce communication, align teams, streamline workflow and create learning opportunities. However, ineffective meetings can kill morale perpetuate confusing communication. Therefore, management's tool kit should include well-structured meetings. This article outlines the difference between bad and great meetings.
Wed, 02 Nov 2016 09:23:28 -0500A business cannot be run single-handedly. It requires cooperation and collaboration from all its members. Moreover, innovative thinking is one such skill which would help in the growth of your business. However, the key component which is very important for any kind of business is to have a strong supportive quality management system. A huge amount of investment goes behind building up such a system for your business to operate smoothly. Given below are some of the reasons on why one should do so.
Wed, 02 Nov 2016 07:18:19 -0500To begin with, the idea and the product developed therefrom, per se, need to be understood. If one could answer the question, What is an ideal idea? we would be well on our way to solving one of the most fundamental flaws of an unsuccessful startup.
Tue, 01 Nov 2016 11:58:22 -0500As a leader, the smartest thing I ever did was hire people better than me. For 15 years, I was the Executive Producer of a comedy TV show in Seattle. I was also a writer and performer for the show, but my main job was being "the boss." And as the boss, I was responsible for hiring the rest of the team.
Tue, 01 Nov 2016 11:30:13 -0500You made the change to a new kennel management software that you love, but your customers are still hesitant about making the switch to the online booking system, what now? Check out our helpful tips and tricks for getting your customers to book online!
Tue, 01 Nov 2016 08:44:00 -0500Today, startups are the "talk of the town", with everyone showing a keen interest, whether it is an entrepreneur, investor or the general public. With the so called success stories of recent startups, many people are jumping onto the band wagon and looking at ways of replicating these successes with their own startups. While reviewing some of these stories, I wondered what business models these startups began with and whether it can be replicated effectively by others.
Mon, 31 Oct 2016 08:39:47 -0500Any project manager who has been around the block a few times has experienced a visit to the project management guillotine. Perhaps it was with a sponsor, management, or a customer. The project either had a massive schedule slip, cost overrun, or scope slash (or sometimes all three... now that's a party!) and the project manager was first in line at the guillotine. Some of my most uncomfortable situations in my 20+ years as a professional have involved me getting my head handed to me on a silver platter because I bungled a project.
Mon, 31 Oct 2016 08:39:23 -0500We don't just measure performance to know we're making progress. We measure other things too, to monitor our processes, to modify our behaviours, and to celebrate achievements. So for a little side-step to the usual performance measurement stuff, let's explore the world of progress monitoring.
Thu, 27 Oct 2016 07:20:17 -0500Nelophobia, the fear of broken glass, may have led to an idea that developed into a new business that went from zero to $60 million in just 3 years. We had a strong core business and a good idea. In 3 years we had a $60m business expansion without making an acquisition, without building a factory, with nearly zero capital investment, and a staff addition of... 3. This series, Double-Digit Growth in a Slow Economy, discusses the methods that have successfully been used to drive growth when you aren't able to count on a growing economy. We reference actual cases and companies that were transformed into growth engines beyond the natural buoyancy of economic growth. This installment discusses growth driven by entering new categories of goods as an extension of the overall growth strategy.
Wed, 26 Oct 2016 14:38:16 -0500This series, Double-Digit Growth in a Slow Economy, discusses the methods that have successfully been used to drive growth when you aren't able to count on a growing economy. We reference actual cases and companies that were transformed into growth engines beyond the natural buoyancy of economic growth.
Mon, 24 Oct 2016 14:16:36 -0500It is expensive to lose your top employees. Don't make the mistakes that other businesses and organizations make. Learn how to keep you best employees happy and employed at your organization.
Mon, 24 Oct 2016 13:37:44 -0500Would you consider a baseball player with a 95% failure rate Successful? Would you choose a surgeon with a 95% failure rate? Can you think of any field but sales, with an industry-standard close rate of 5%, that considers 95% failure 'Success'?
Mon, 24 Oct 2016 09:06:09 -0500There are lots of goals that are really hard to measure. I've written about measuring workforce capability, but another hard-to-measure goal is workforce diversity. Don't expect a list of the best measures, though. The problem lies with what diversity actually means to you...
Mon, 24 Oct 2016 09:03:20 -0500Having a Team that is able to work on their own without requiring constant intervention from management is like money in the bank. Creating a team like this is a valuable skill that any manager needs.
Fri, 21 Oct 2016 07:53:37 -0500Although the idea of giving regular ongoing feedback to employees and not waiting until the annual performance review has been around for decades it look like companies like Kimberly-Clark, GE and IBM are finally getting serious about it. The availability of performance management software to track performance has helped fuel the trend to "manage out dead wood." The success of this trend starts with ensuring you have a strong organizational culture that supports 360 feedback-constructive comments from managers, peers and direct reports. And it's first and second line managers who are primarily responsible for creating a culture where feedback is seen as productive and normative. There are four steps managers can take to help shape the organization's culture so it becomes more feedback-oriented.
Wed, 19 Oct 2016 07:37:04 -0500Negativity is often seen as a bad thing. We're always being urged to be more positive, to have an optimistic, "can do" attitude, to look for solutions rather than problems. But there are times when being negative is actually a great starting point for training.
Tue, 18 Oct 2016 07:48:45 -0500When did gardening get so noisy? I was taking a walk around my neighbourhood the other day and came across these two gardeners working outside an apartment building. The noise coming from their hedge trimmer and leaf blower was so loud they needed ear muffs.
Mon, 17 Oct 2016 13:19:29 -0500Here are 5 ways that can help boost your sales by providing customers with mobile payment Incorporate and boost incentive programs Incorporating incentive and loyalty programs into your mobile payment applications is among the greatest advantages of using mobile payment. Customer information is stored in the application, making it easier for customers to make a purchase using their mobile device, as compared to keeping up with key ring tags or punch cards. Whenever businesses link a payment to their loyalty programs and points using technology, this gives more value to...
Mon, 17 Oct 2016 10:09:34 -0500I've been thinking about achievement lately, and why some people do it regularly, and others just struggle. Certainly in my own likelihood to achieve, I see a pattern. And I reckon I see a similar pattern when it comes to how likely my clients are to succeed with performance measurement.
Mon, 17 Oct 2016 09:42:42 -0500One of the most important duties as a leader is to recognize and appreciate talented and hard working employees. Doing so not only produces more loyal and dedicated employees but it is the right thing to do. Everyone wants to be appreciated for doing good work. So the questions is do you appreciate your employees, team members and subordinates? When hard working employees go unappreciated, they may and most likely will become discouraged and not feel valued at all. In fact, it is one of the reasons people often leave their jobs. Therefore, it's a smart idea to add an employee recognition program in your workplace.
Thu, 13 Oct 2016 15:24:39 -0500When qualified employees are appointed to a leadership position in their field of expertise, it is assumed that they understand how to encourage teamwork and leadership. Unfortunately this is not always the case because it is assumed that because of their skill sets, management training in Leadership and Teamwork is not required. This is a mistake.
Thu, 13 Oct 2016 15:15:49 -0500"Bill's been to a seminar!" I was a new leader, barely into my twenties, and the TV station I worked for had sent me to a leadership seminar. I eagerly returned to the office the next day, head and notebook brimming with ideas, recommendations, and "best practices." In a classic mistake, I just as eagerly shared nearly all of these ideas with my staff, excitedly telling them about all the great changes we can now make. Silence. They all just looked at me. Then, after what seemed like minutes, John looked around at everyone else and said: "Bill's been to a seminar!" While some members of my current team might say-with some accuracy-that I still occasionally fall victim to the "bright, shiny object/latest and greatest/flavor of the month" trap, I like to think that I've learned a little something in the ensuing years.
Thu, 13 Oct 2016 13:29:38 -0500This article explains the 10 most frequently occurring risks in outsourcing engagements. Although it might lead to numerous, lucrative benefits, buyers and providers should be aware of possible shortcomings and pitfalls, which to their worst extend ruined whole businesses.
Mon, 10 Oct 2016 14:58:19 -0500The project manager is the one who is heart and soul of the management. The article is written to brief about the manager workability and IT project manager handlings accordingly.
Mon, 10 Oct 2016 08:52:50 -0500KPIs or performance measures are like clothes: they each have a certain fit, use, purpose and lifetime. But it's usually quite more obvious when to retire a garment than it is to retire a KPI.
Thu, 06 Oct 2016 10:33:00 -0500Throughout my years I've come to appreciate the importance of the closer in baseball, but have also drawn an important parallel between a closer and what we do as project managers. Time after time many project managers will start out of the blocks full of excitement and passion about their project. Then along the way things start going wrong, whether it be unanticipated schedule or budget issues, an unforeseen risk spinning out of control, or an ugly issue rearing its head. Rather than act deliberately, many PM's will sweep the problem under the rug, start screaming "fire", panic, or politically disengage themselves from the problem by blaming someone else. In any event, rather than act to address the problem the PM does nothing to help the situation and most likely does things to further exacerbate the problem.
Thu, 06 Oct 2016 08:26:18 -0500Companies frequently develop vision and mission statements about being the best at what they do and how they reward good performance. Yet more often than not, these statements are so far from reality that they become joke fodder for clients and employees alike. Senior leaders often have a blind spot in this area. Many believe that their job is setting the direction and tone, and that execution is the responsibility of lower-level managers. They assume that if they clearly communicate an exciting vision of the future to an engaged workforce, strategy execution will take care of itself. But you can make a conscious effort to close the execution gap. You simply have to take some tried and true steps to creating a "get it done" culture. Here are our top 9 ways.
Thu, 06 Oct 2016 08:26:14 -0500Giving and receiving feedback is an important part of coaching. Technology can greatly enhance leaders' ability to do this, especially when they are juggling the challenges of virtual coaching. In general, the use of technology in coaching is a positive trend because it makes it easier for managers to give immediate feedback. Smartphone apps and other tools also allow managers and employees to keep a record of the positive comments and concerns others have shared with them. Unfortunately, it appears that convenience and data collection have a higher priority than the quality of the feedback.
Tue, 04 Oct 2016 08:14:40 -0500Colour is a hugely important part of how we design our performance reports and dashboards, particularly the KPI graphs they contain. But there are 5 big mistakes that can destroy the ease and integrity of interpreting the information they contain. Are you making any of them? Let's find out.
Thu, 29 Sep 2016 10:42:57 -0500Things change... which is good, even great. And how we communicate - what vehicles we use, the phrases we say, the frequency we engage ideas does morph over time. But some things never change such as our need as human beings to be communicated with (and to be listened to). And we all want and need that little jolt of a quick praise, a "good job"... to stay energized, creative and productive.
Thu, 29 Sep 2016 10:42:35 -0500Anyone who has worked in corporate America, and is familiar with the well-meaning employee satisfaction survey, knows that it is very typical to have both trust and communication surface as top issues when it comes to leadership. Who is always responsible? The manager. How can an egalitarian leadership style create trust?
Thu, 29 Sep 2016 09:14:18 -0500As a boss lady, you must remember that people are always watching to see your weakness that come with nature. But as a leader, you must also remember that people only get to respect you and adhere to your leadership when you show all qualities of a good leader. Contrary to what most people think, a tough leader is actually much respected compared to feared. You just need to know how to strike your balance between toughness and tenderness.
Mon, 26 Sep 2016 09:01:39 -0500On the face of it, there's no obvious connection between mustard manufacture and election results, and neither can have much to do with your company profitability, can they? Well, yes they can, because the same thing has a bearing on all three, and matters when is comes to expense management.
Mon, 26 Sep 2016 08:36:54 -0500When we want people to understand and adopt a new idea, often we rush in, guns blazing, and overwhelm them with too much "how to", too soon. We might be excited about the new idea, but they will be wary. Another band wagon, another fad, another distraction from their "real work". So we need a gentler approach that starts from where they are, not where we are.
Fri, 23 Sep 2016 11:15:07 -0500The single biggest waste of time you can do as a manager is to spend it with your bottom producers. In my business, I'm so committed to training my salesforce to be top salespeople, that I use both Grant Cardone's Cardone University and monthly sales training visits with my friend Coach Michael Burt. The cost?
Fri, 23 Sep 2016 08:45:47 -0500Businesses and organisations that are having trouble collecting on outstanding debts can quickly find themselves in a very difficult financial position. Lacking the training, experience and other resources that may be required to recover outstanding financial claims is often very limiting. Electing to do business with a professional service provider may prove to be the best solution.
Fri, 23 Sep 2016 07:41:38 -0500A property management company can help you keep your investment(s) running smoothly without you needing to be onsite 24/7. However, be sure the company you work with has your best interest at heart.
Wed, 21 Sep 2016 13:28:31 -0500What you decide to work on, what you decide to improve, which projects you decide to undertake - these decisions make all of the difference in your organization's success. Traditionally, people have thought that if they had more data they could make better decisions. But, now with the flood of data, many decisions are becoming more complex and the decisions are not always better! The safest path is to develop and consistently apply a decision-making process.
Wed, 21 Sep 2016 08:14:05 -0500At some point, most managers face the decision to correct unproductive behavior from an employee. If the behavior is not corrected, it can become contagious to the rest of the enterprise. This article shines a spotlight on apathetic employees who can infect others. It also makes a case for why immediate action must be taken.
Tue, 20 Sep 2016 08:21:09 -0500"So, what does a producer really do?" I used to answer that question from a very specific, TV-centric focus. Made sense, right? I mean, I was a TV producer, after all. But after working with thousands of leaders in hundreds of industries, I've realized that what I did as a TV producer is not that different from what you do as a producer in your industry. (With the possible exception of that time I had to audition bikini models for a comedy sketch.) With that in mind, let's take a look at what it really means to be a producer.
Mon, 19 Sep 2016 08:55:32 -0500All managers at all levels of every organization perform some basic functions. However, the amount of time a manager spends on each one depends on both the level of management and the specific organization. Some of these functions include planning, organizing, directing and much more.
Mon, 19 Sep 2016 08:42:22 -0500Often, new performance measures can't be constructed on existing data. We've not measured them before, so not thought to collect that kind of data before. Sadly, too many important and useful measures are not brought to life because of too much procrastination in gathering the data. Guest author, Jerry, shares a great example of how to handle this problem, from his experience working with the local government sector.
Mon, 19 Sep 2016 08:13:38 -0500"A stitch in time saves nine." These six words capture the essence of pre-flight. As with any process, the more upstream a problem is detected, the easier and cheaper it is to fix them.