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Preview: Full Circle Online Interaction Blog

Full Circle Online Interaction Blog

Updated: 2007-11-27T15:06:44.030-08:00


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Anyone in Kuala Lumpur going to GK3 interested in graphic recording and facilitation - join us! This is a free introductory workshop on December 10th!

Graphic Recording 101: A learning opportunity you might not want to miss!

Are you the kind of person who loves working with groups, who is interested in finding new ways to apply your listening and recording skills, and who learns best from doing and reflecting? Are you intrigued about the role of visuals in our group interactions and learning?

If so, you are invited to join a small group of like-minded people to develop your own practice in graphic recording (you can see some examples here.) Graphic recording (also called graphic facilitation) at its most basic is capturing what is happening in a group or presentation. (To learn more, see

To coincide with GK3, on Monday December 10th, from 2pm - 5pm at the Crowne Plaza in Kuala Lumpur, a graphic recording workshop will be hosted by Nancy White of Full Circle Associates. Nancy is an online and offline facilitator who has been expanding her facilitation practice to include graphics. (You can see some of Nancy's work here)

The workshop will give participants a glimpse into the world of graphic
recording, provide them with time to experiment and play with a range of tools and techniques, and prepare them to apply what's been learned in a 'live' recording exercise of a pre-identified session at GK3.

In order for participants to further develop their practice, coaching will be offered throughout the GK3 conference. Participants will be invited to connect informally with Nancy and fellow graphic recorders to share, reflect and learn from their work. We'll also share photos of our work online afterwards for any final feedback and reflection.

If you are new to the practice of graphic recording, you may want to check out the examples linked above. PLEASE NOTE: you do NOT need to be an artist to join in the fun. You will, however, be strongly encouraged to leave your inner critic at the door.

Please note that this training is only being offered in English. We'll provide the supplies - you bring your energy and enthusiasm. Fun WILL be had!

To sign up to Graphic Recording 101, or if you have any questions, please contact Nancy White at nancyw at fullcirc dot com .

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Susanne Nyrop points to a community indicator, a blog that allows a distributed community of practice to share their condolences with a member whose father died.

A community blogging for memorial:
"Dafne is one of the most renowned webheads leaders and course innovators, and always ready to share and help others with her insight and knowledge. From the mail list which I'm not regularly following these days, I just found out that Dafne's old and fragile father passed away some weeks ago.

Spontaneously, one of the community members, Dennis, had started a blog for her to send our personal comments for condolency. My comment was no. 47 - so this blog has reached out to many people's hearts. And hopefully comforting Daf and her family. Such gestures seem to happen naturally in the online CoP."

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(image) In December I'm going to GK3, the Global Knowledge conference in Kuala Lumpur, Malaysia. I'll be involved in three things and I'd like to ask your help with at least one of them.

On Tuesday I'll be on a panel The Future of Knowledge Management and Web 2.0 - Visions and Challenges. Here is the session description:
The importance of knowledge in transitioning to a knowledge society and knowledge economy continues to increase. With Web 2.0 getting great current attention and emerging discussions on enterprise 2.0, KM 2.0 (Knowledge Management 2.0) etc., promises are aplenty for knowledge to be spread instantly, interactively and across hierarchies. The proliferation of tools, instruments and channels for knowledge sharing present the possibility of tapping into collective intelligence, the 'wisdom of the crowd'. Do technological progress and economic importance of knowledge sharing also positively impact on the human and cultural obstacles to knowledge sharing? Wise use of Web 2.0 can produce great economic and social benefits, but it could also hamper development because of high transaction costs involved and a lack of constructive focus in its application. This session will explore trends and visions about the knowledge management of the future in the context of emerging technologies as well as the related the social and economic dynamics.

This session will address the following key questions:

  • What major trends and changes in knowledge management do we expect in the next ten years? What are the major visions about Knowledge Management (KM) of the future?
  • There is increasing consensus on success factors and obstacles to effective KM. At the same time, newer technologies and innovations are increasing our ability to connect and interact across boundaries. What do you see remaining the same and what changing in KM ?state-of-the-art? in this context?
  • How does the interplay between technology and markets impact the environment for KM-related practices?
  • What are the future key opportunities and obstacles for knowledge management in fighting poverty and empowering people?
  • Venâncio Massingue (tbc), Minister of Science and Technology, Mozambique
  • Nancy White, Online interaction person, Full Circle Associates, Seattle and KM4Dev Technology Steward
  • Allen Gunn, Executive Director, Aspiration
  • John Dada (tbc), Program Director, Fantsuam Foundation
How would you answer any of those questions? I don't see myself as a "KM" person, so I expect to diverge a bit from a direct KM answer. But I'd love to know what you see in the future?

The other two things I'll be doing in KL (pending confirmation) will be running a short workshop on graphic facilitation, graphically recording some sessions and meeting with my KM4Dev community. Hopefully I'll also be nipping out for some good local food. Any recommendations?

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Key: Pumpkin pie, sugar free apple pomegranate pie, one file wrapped baked apple and the amazing new cranberry nut cream cheese thingies we invented.

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The days have flown by since Juanita Brown, Nancy Margulies, Amy Lenzo and I engaged a room of over 250 people at the Systems Thinking in Action conference around Conversation as a Radical Act. This was a loving manifestation of the work and thinking of Juanita and her extended community, building on the things they have discovered through The World Cafe. This is world AS cafe. And the power we have to bring light into the world.

The session was an opening on the idea of conversation as a radical act - with radical meaning "from the root." Amy did a wonderful job capturing and harvesting the pearls of the session, and we have continued to harvest on a wiki where we have videos (more to come), photos, the collective manifestation from an exercise and a place for people to continue to think about what it means to convene and participate in conversations as radical acts.

I encourage you to visit both the blog and the wiki. Here is a quote that Juanita shared that might give you a shimmer of what this is all about...

Humberto Maturana in a talk by Fritjof Capra: “We bring forth our worlds through the networks of conversation within which we participate.”
In my work, a lot of people talk about "discussions." It seems to be a more businesslike word than conversations, but I think there is a risk of missing some fundamental qualities of conversation when we move it too far into the clinical side of "discussions." The 7 principles of The World Cafe (page 2 of this pdf) can be a filter to see if we are using the power of our conversations, so they can generate acts that make a difference.

We also have a tendency to say a lot of online conversations are "all talk and no action." But we may be throwing the baby out with the bath water, because we often don't see the impacts of what we each carry away from conversations. We may not be acting in concert with those we just conversed with, but there is often action. Conversation as catalyst. Or enzyme.

A little Tuesday afternoon rambling...

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(image) The wiki page I started for Twitter Collaboration Stories continues to grow. Do you have a story to share? Add it to the wiki, or send me a bookmark. I'm choconancy on - tag it twitterstories and/or for:choconancy and I'll make sure it shows up on the wiki.


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Tony Karrer sent me this link weeks ago and look at me -- blogging it half way through this free online event. Main Page -
"Corporate Learning: Trends and Innovations is:
* An exciting opportunity for corporate leaders, directors, CLOs, trainers, and consultants to discuss the directions and innovations in corporate learning. * A free online conference, running from November 15-20, 2007. World renowned speakers will present live (all sessions will be recorded). Of greatest value, we feel, will be the opportunity for attendees to engage in dialog with each other through online forums - forming connections and exchanging ideas and visions on corporate learning.
* A different kind of conference experience with many opportunities for active participation for attendees who wish. All sessions will be recorded and available within a few minutes after the session for people who cannot attend at that time. "

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We are not finished (thanks, Jon!) but I am feeling like enough work has been done on my new website and blog that we can actually think about making the big move. We are still tweaking images, colors and the template and I have been recreating and editing basic pages from my old site.

That said, I think I'm ready for feedback. Want to take a peek? Full Circle Associates

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This fall I'm helping facilitate a workshop for educators in Colombia about leading distributed networks and communities of practice for educators. We are hosting webmeetings every other week with guests who have experiences and knowledge to share. Last week Bronwyn Stuckey, a friend and colleague from Australia, shared her research about distributed CoPs in education. As part of these visits, we start by recording a few small podcasts so the group can get a sense of our guest. Then during the live web meeting, people can ask questions and have a conversation.Bronwyn agreed to let me share her two audios out to the world. I found them really down to earth and practical because they are grounded in stories of real communities.In addition to the audio files, the transcripts in Spanish are below. This workshop is intended to be in English, but we've found that we are much better off when we try and work in both Spanish and English. sido genial traer invitados a nuestro taller porque me permite presumir de mis amigos brillantes. Nada me hace sentir mas orgullosa que poder conocer estas personas y aprender de ellos. Tuvimos a detiene la ùltima vez y esta semana tenemos a Bronwyn Stuckey.Yo la conocí a través de diferentes puertas, la primera que en realidad la interesò en mi facilitación y estabamos conectados a un trabajo que compartíamos en el pasado, luego ella tambien entrò por la puerta de las comunidades de pràctica, donde ella o estaba muy comprometida con la comunidad de CP Square, la cual es una comunidad de pràctica. John era el verdadero lider. John Smith nuestro John Smith y Bronwyn se convirtió en una activa miembro de la comunidad como uno de los lideres del curso online de fundamentos de comunidades de práctica y ha sido genial ver su contribución a través de los años.También he tenido el placer de tener a Bronwyn en mi casa en los USA y el otoño pasado yo tuve la oportunidad de estar en su casa en Sydney Australia de modo que nuestras familias son amigas y es una maravillosa relación que se estira a través de un par de océanos y esa es una de las cosas que me fascina de mi trabajo, es poder tener este tipo de amistades.N- Bronwyn me ha enseñado mucho sobre comunidades de practica y facilitación online y particularmente he apreciado su modo de entenderlas, que ha venido de su practica de liderar y facilitar comunidades y lo que ha salido de su investigación para su PhD y tenemos mucha suerte de ser una de los primeros grupos en poder ver el resultado final de su trabajo, asì que Bronwyn va a compartir un par de casos con ustedes, es como un repaso de su investigación en nuestro pequeño espacio y somos las primera personas en verlo. Así que les pido que se unan y den una gran ronda de aplausos para Bronwyn. Y voy a dejar que ella empiece con una presentación para luego movernos a la conversación.B- Gracias Nancy por esa gran introducción y en verdad es mucho de eso, conocer personas y construir una confiable red de amigos, en donde todos pensamos realmente en los cada uno de los demas como amigos.Yo tengo unas filminas y no quiero hablar de todas ellas y tengo un número de recursos adjuntos que Ustedes pueden encontrar utiles después de la charla, de manera que espero hablar acerca de un estudio de caso que nos lleve a conversación. En los otros casos estaremos alli si queremos hacerlo de ese modo.Asi que yo voy a empezar y terminar con un aporte de Richard McDermot, quien es un colaborador de Etienne Wenger y creo que una de las personas que escribe mas elocuentemente y con una gran cantidad de toma de conciencia acerca de las comunidades de practica y yo animarìa a la gente a que leyera su trabajo. El tiene un numero de articulos disponibles en lìnea, y yo les puedo e[...]

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(object) (embed) I have been diving deeper into graphic facilitation, trying to build a better understanding of the role of visuals in group processes. This video tickled my funny bone in this pursuit.

Via The Center for Graphic Facilitation

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Darren Barefoot gives us a gift. He has created a site, Dear Rockers - Paying Back Musicians which embodies two things that I think can help us save us from ourselves: reciprocity and the culture of love.

Yes, it's Friday, but I'm not (just) going all soft.

First, about the site. Darren has created a site to inspire and facilitate us to send money to musicians whose music we have benefited from without paying them. Here is the gist:
Show Some Love to Your Favourite Musician

Many of us own music that we didn't pay for. We don't feel guilty about shafting the record company, but what about the musicians themselves?

Here's how it works:

1. Pick a musician
2. Write them a letter
3. Scan or photograph the letter and send it to us
4. Mail off the letter along with $5
5. Enjoy your new, guilt-free life

You can contact me at dearrockers {at}
In a gift culture, we can forget that when we "take" a gift, somewhere along the line we need to "give one." That's the reciprocity piece. If you want to give directly to the musician, Darren makes it easy. (There is a neat little widget to search for a mailing address.)

The culture of love comes in when people share their letters to the musicians. It is a public manifestation of their appreciation - or even love.

Pretty sweet.

So how do we build more opportunities for reciprocity and the culture of love when we are designing websites and human processes?

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Back in the olden days of my first online community experience (1996-1997) on Electric Minds there was a topic called "The Mask We Wear." It was one of those discussions that enabled me to see the power of online communication, and to explore with others how we can hide behind masks and use them to express our identity.

I can't recall the details of the conversation. But I remember the visceral feeling of understanding something more deeply than before I entered the conversation.

Tonight I came across a link via the New Media Consortium's Blog (Thanks, Alan) to this video from Robbie Dingo called Mask.(object) (embed)

After watching it, I had that same feeling I had in the Electric Minds conversation those many years ago.

How we both see ourselves and represent ourselves, online and off, is an essential part of our connection with others. Even when we "hide" behind our masks, we are being some part of ourselves.

When we had only text based online interaction, with the occasional picture thrown in, we created those masks in our writing. Second Life, World of Warcraft and other games and virtual environments give us new ways to express ourselves, to hide, to flaunt, and to embody our identity.

A good friend of mine, while expressing her delight in her new Second Life experiences, said "I love my avatar." When I saw it, I understood what she meant. She had captured something ineffable about herself in the avatar. At 600 miles away, her spirit and love showed through that avatar. It was remarkable.

In making our mark online - in our blogs, wikis, discussions, emails, avatars, digital stories and writings - we are sending a bit of ourselves out to the world.

It is pretty darn remarkable, these masks we wear.

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One of the best reflections I've read on SecondLife - or perhaps a better way to qualify it - a reflection that made a great deal of sense to me! He invites comments on his blog...

David Sibbet: Second Life Retrospective:
"I just completely a 40 page illustrated retrospective on my learning from an initial year and half exploring Second Life. I've focused on 12 themes that have posed the most interesting questions and learning in this new medium, which increasingly represents an integrated experience in self-organizing, web 2.0 phenomena, all embedded in a 3D dynamic environment. The paper is too long to include here, but you can down load it by clicking on this link. I would love to hear your comments and reactions here however. .. Download SecondLifeRetrospective.pdf (2518.2K)"

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I just got through responding to a request for a speaking proposal for next spring. I chose the word "Kaleidoscope" as a metaphor for the way patterns of online community development of the past, and the cultures and choices of the community developers of the present offer us a lens on the future of online communities. Then I read Stephen's newsletter from yesterday and saw this!

A Kaleidoscope of Futures: Reflections on the Reality of Virtual Learning ~ Stephen's Web ~ by Stephen Downes

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My friend Bill Harris alerted me to a course he will be leading this winter at the University of Washington:
Making Sense With Facilitated Systems: Information Dynamics: IMT 586

Information Dynamics: IMT 586

Have you ever wondered ...
  • what causes some ideas, products, and companies to become fads that peak and die, while others have staying power?

  • why there are business cycles?

  • what causes some diseases to become epidemics and others to subside with little effect?

  • why real change often takes so long?

  • the role information plays in the answer to each of these questions?

Would you like to learn to answer these and other such questions
yourself? Are you a student at the University of Washington, or do you live within commuting distance?

Then sign up for the Information School's IMT 586, Information Dynamics I, in the Winter Quarter 2008. I look forward to seeing some of you there.

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Whose Space? Differences Among Users and Non-Users of Social Network Sites is a very useful article that is part of the recent Journal of Computer Mediated Communication which contains a ground breaking sub theme on Social Networks edited by danah boyd and Nicole Ellison. (List of those articles at the end of this blog post.)Eszter Hargittai's article started answering some questions I have been wondering about in our rush to glorify social networking sites (gotta have one, everyone is using them.) Do they connect us or further reify our differences?Here are a few snippets to consider...AbstractAre there systematic differences between people who use social network sites and those who stay away, despite a familiarity with them? Based on data from a survey administered to a diverse group of young adults, this article looks at the predictors of SNS usage, with particular focus on Facebook, MySpace, Xanga, and Friendster. Findings suggest that use of such sites is not randomly distributed across a group of highly wired users. A person's gender, race and ethnicity, and parental educational background are all associated with use, but in most cases only when the aggregate concept of social network sites is disaggregated by service. Additionally, people with more experience and autonomy of use are more likely to be users of such sites. Unequal participation based on user background suggests that differential adoption of such services may be contributing to digital inequality.Why is Eszter's approach important?Disaggregating usage by site also makes an important methodological contribution to the study of SNSs. As the results show, disaggregating which specific site one is researching is important, because people do not randomly select into their uses, and aggregate analyses of SNS use may make it difficult to identify important trends. This suggests that researchers should tread lightly when generalizing from studies about the use of one SNS to the use of another such service. While these sites do share commonalities, they also have distinct features—whether at the level of site design or the particular communities who comprise their user base—that may attract different populations and may encourage different types of activities. Thus, an examination of SNSs both in the aggregate and with respect to specific sites is important in order to gain a better understanding of how use of such sites is spreading across various population segments and the social implications of their usage.We make a lot of assumptions based on the gross numbers. These are the numbers that drive the popular media analysis of social networking sites, so the differences that this research uncovers is useful.Snippet from the ConclusionIn addition to contributing to the methodological and substantive study of SNSs, the findings in this article also address issues explored in the digital inequality literature. The fact that students select into the use of different services based on their racial and ethnic background, as well as their parents' level of education, suggests that there is less intermingling of users from varying backgrounds than discourse about the supposed freedom of online interactions may suggest. At first glance, it may seem that on the Internet nobody knows who you are (Steiner, 1993). In reality, however, the membership of certain online communities mirrors people's social networks in their everyday lives; thus online actions and interactions cannot be seen as tabula rasa activities, independent of existing offline identities. Rather, constraints on one's everyday life are reflected in online behavior, thereby limiting—for some more [...]

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I continue to be absent from the blog. There are lots of ideas and thoughts to share, but I am still in the flurry of activity. So who knows... many of them will never make it here.

In the meantime, I am blessed to have creative friends like Thomas Arthur!

(object) (embed)


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Darren Barefoot made a nice image of Robert Scoble's Social Media Starfish. When I saw it, I wondered how it might be a useful tool for a community technology steward. The starfish focuses on communications channels, while typically I approach community technology stewardship from an activities approach - what sorts of activities does my community need to be together and do what it wants to do together. These can often be distilled down to communication aspects.

I like the starfish because it gives examples which help me imagine the configuration of tools that my community might consider. But it misses the heart of the activities. It is too deconstructed for using with a communities of practice perspective.

So what would a technology steward's starfish look like?

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The word is out, dates for Northern Voice 2008 have been announced! February 22-23, in Vancouver, BC. One of the best gatherings around!

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Caren Levine has things heating up the Communities of Practice "kitchen" with her new blog on stewarding technology in CoPs, TechStew. It was fantastic to see her reflections on the role she now recognizes as her own.

Caren wrote:
I am new to this in some ways, and yet I am working on ideas and practices with which I have played with over time in other aspects of my work. The difference now, I think, is that I have a new framework from which to explore – communities of practice – and I have colleagues with which to journey.
Yes, that is the difference. We are co-creating a language and a network of people who care about stewarding technology in our communities so we can learn about it together - informally, in a network manner!

The meme is spreading! You go, Caren! Brava! And welcome to you and your new blog into this crazy blogosphere!

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Well, the process is finally in motion. I'll be migrating both my blog and my full "sure looks like 1998" weblog to Wordpress, along with a new look and feel. DRAMATIC! Of course, I've been meaning to do this for years. What can I say.

You can see the generic template testing site here. (This url is short lived.)I'm searching for photos to replace the default picture. Here is what I've played with so far. What do you think? Please leave comments here or on the Flickr page.

Blog Makeover - a photoset on Flickr

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Barbara "Bee" Dieu invited a bunch of us to be part of her closing keynote of the New South Wales Learnscope 07 event. Bee was in Sao Paulo, there were a bunch of people F2F in Sydney, Australia and the rest of us in world from all over the world.

I'm such a noob in 2nd life - so I'm sure I provided a laugh. I did figure out how to make a new jacket for the event and shrink. Somehow I initially made my avatar very tall!

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Me and My ChumbyOriginally uploaded by Choconancy1. My Chumby arrived today. There is something irresistible about this little mobile wireless displayer of widgets that tickles me. I am playing with it. Literally playing.On Twitter, we started tossing around ideas - Leonard Low, Jennifer Jones and I -- about how it might be a mobile learning device. Or a community device. Mmmm, possibility.@NancyWhite - wow a CHUMBY! I've previously blogged about whether they might be moddable for m-learning... WDYT? (leonardlow)@NancyWhite (leonardlow)@leonardlow I was wondering the same thing. How can I use this little device for both learning and community somethingorother?@NancyWhite Community definitely: IM or Twitter on Chumby would be easy and suitable for the small form-factor. Anything else...? Hmmmm... (leonardlow)@leonardlow I've got twitter running on it now. I was wondering about using it as a "community indicator." Small bits of feedback aggregated@NancyWhite Trying to think of Chumby's "lifestyle fit" to determine what apps would work well on it. Brainstorming now... :) (leonardlow)@NancyWhite As a "home appliance" I think it would be a terrific podcast receiver - like a radio, but for podcasts. :) (leonardlow)@NancyWhite You could "tune it" to RSS channels - news, music, learning - and it would play them sequentially - a custom mix of content. (leonardlow)Injenuity chimes in...@NancyWhite I'm adding my virtual Chumby to my facebook account. Do you have a real Chumby?Jennifer D. Jones (injenuity) via web at 21:03@leonardlow Well, the sky's the limit as long as you think of things that fit on a small screeen. So larger than Mobile, but still small.@injenuity Yup, I have a real one. Uploading Flickr pix as we "speak!" But it has to stay plugged in, right? Won't you miss it when you are away? (injenuity)@NancyWhite thinking audio - not limited by small screen. Download, cache content locally, play it, delete it after a day (unless saved)... (leonardlow)@NancyWhite recommend I get one to play with? :) I'm a programmer... can *create* apps. :)leonardlow (leonardlow) via web at 21:12@NancyWhite thinking audio - not limited by small screen. Download, cache content locally, play it, delete it after a day (unless saved)...leonardlow (leonardlow)@leonardlow If you are a programmer, yes. Thing is you don't "download" - it rotates widget content via wireless (I think). Small HD?Nancy White (NancyWhite) via Snitter at 21:14Fun!Tags: chumby, twitter, mobile_learning[...]

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Yipee! I {heart} Wikispaces. Today they announced the addition of a tag cloud feature. Just what I was wishing for last week. Now I have to figure out how to embed it on a wiki home page. (Right now it is a bit buried in the "manage" area.)

Here is an example from onlinefacilitation - tags


Here is another example from a Knowledge Sharing Toolkit I was helping CARE put together. Tags were a far more integral part of the design, so this is particularly useful.


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Tracking the quake on Twitter | mad dog in the fog:
"I’ve been tracking “quake” and “earthquake” on Twitter. There was a continuous flow of information as soon at the quake hit."
I now have to add this to the Twitterstories wiki!