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Most Popular White Papers and Webcasts Telecommunications Research



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Published: Wed, 26 Apr 2017 09:10:14 EDT

Last Build Date: Wed, 26 Apr 2017 09:10:14 EDT

 



Get hyped for top hyper-converged technology use cases

Tue, 25 Apr 2017 24:00:00 EDT

Companies with unbalanced workloads or very small VM requirements can safely pass on the hyper-converged infrastructure market. Published by: SearchConvergedInfrastucture



CX Experts Agree Customer Journey Maps Help Optimize Communications

Mon, 03 Apr 2017 24:00:00 EDT

By the time a customer calls your contact center to resolve an issue, do you know what steps they've already taken – form chatbots to SMS and email? Find out how to gain insight into the customer journey as consumers interact with your business. Discover how to prep your communications for multichannel and customer experience success. Published by: Avaya



The Mobile Enterprise: 2017 Unified Communications Report

Mon, 24 Apr 2017 24:00:00 EDT

To assess the impact of increasing mobility and BYOD initiatives, Canam Research conducted a survey to gauge the current behaviors and opinions surrounding unified communications (UC). Uncover the survey's key findings to learn how to approach mobility as a mission-critical business enabler. Published by: Avaya



The Fundamentals of Digital Transformation

Fri, 31 Mar 2017 24:00:00 EDT

This eBook offers insights on how you can take advantage of innovations that make your enterprise communications digital-ready. Published by: Avaya



Redefine Your Business Communications for Digital Transformation

Sat, 31 Dec 2016 24:00:00 EST

Explore the current trends shaping modern businesses like customer-centric experiences, heightened collaboration, and cloud computing and find out why it's time for organizations to start thinking about adapting their communications for the age of digital transformation. Published by: Avaya



Brave New WAN

Mon, 10 Apr 2017 24:00:00 EDT

Major changes are afoot in the formerly staid wide area network. Learn about evolving WAN technologies in this special edition of 'Network Evolution.' Published by: SearchNetworking.com



The Recent Shift in the Contact Center Market

Tue, 11 Apr 2017 24:00:00 EDT

The unified communications and collaboration industry has been going through major changes in the last few years with the advent of UC consolidation. In this e-guide, learn about how contact center software provider Genesys went through a shift in 2016 after planning to boost its cloud-based services by acquiring new UC capabilities. Published by: Genesys



How Contact Center Technology Promotes Loyalty & Retention

Tue, 11 Apr 2017 24:00:00 EDT

The right software can help transform your contact center from a cost center that resolves customer service issues to a strategic asset that promotes customer loyalty and retention. But with so many choices to sift through, the decision process is daunting. In this e-guide, uncover current technology that can help elevate your contact center. Published by: Genesys



Transforming Data Centers with Converged Infrastructure Systems and Management Software

Thu, 31 Mar 2016 24:00:00 EDT

What's more important in digital transformation, agile software or robust software? The truth is you need both and that's what a fully converged system offers you. In this report learn what makes these offerings unique. Then, read about a suite of 6 products, and how they have benefited the transformation initiatives of 2 IT pros. Published by: Dell EMC



Hyperconverged Infrastructure: Simplified Management, Improved Cost Savings, Increased Efficiencies

Mon, 30 Nov 2015 24:00:00 EST

Hyperconverged infrastructure (HCI) will expand your data center servers' capabilities without breaking the bank. Access this white paper from Enterprise Strategy Group to learn why you should consider implementing a hyperconverged infrastructure, the capabilities HCI delivers, and more. Published by: Dell EMC



What Changing Mobile Communications Mean for Your Business

Fri, 30 Dec 2016 24:00:00 EST

In this TechTarget white paper, learn how to prepare your business for mobile communications with a mobile-centric strategy that encompasses collaboration, customer experience and future technology like IoT and machine-to-machine communications. Published by: Mitel Networks Limited



Cloud Communications in the Modern Workplace

Fri, 30 Dec 2016 24:00:00 EST

Many businesses are turning to cloud communications to meet their remote workers communications needs without burdening IT. In this white paper, learn more about cloud communications and the positive impact they can have on employee productivity. Published by: Mitel Networks Limited



Seamless Communications and Collaboration

Fri, 30 Dec 2016 24:00:00 EST

In this white paper, learn the positive effects embedded communications are having on the mobile workforce. Published by: Mitel Networks Limited



How Mobile is Changing Cloud Communications

Fri, 30 Dec 2016 24:00:00 EST

This white paper explores the impact millennials and mobile devices have on communications-related needs and decisions, and also examines the expectations of today's IT professionals around cloud communications. Published by: Mitel Networks Limited



The Importance of Integrated Team Communications

Fri, 30 Dec 2016 24:00:00 EST

In this white paper learn about integrated team collaboration and how it could benefit your business. Published by: Mitel Networks Limited



Converged vs. Hyper-Converged: What Does Your Data Center Need?

Tue, 04 Apr 2017 24:00:00 EDT

The goal of converged architecture is to alleviate pressure on overworked data centers, but it all goes to waste if you don't have the right system in place to compliment your existing IT investments. This e-guide covers the basics you need to know in order to get started with data center convergence. Published by: Hewlett Packard Enterprise



Top 10 Considerations for Hyper-Converged Data Center

Mon, 03 Apr 2017 24:00:00 EDT

This e-guide covers the top 10 points of consideration when looking at hyper-converged data centers. See what this technology can offer your organization as your data center becomes an increasingly vital part of your organization. Published by: Hewlett Packard Enterprise



Defining the Mobile Cloud

Thu, 06 Apr 2017 24:00:00 EDT

The mobile cloud offers many benefits, in providing access to mission-critical real time communication services and apps. However, an understanding of the mobile cloud is not entirely clear across the enterprise ecosystem. Download this e-Book to understand what the mobile cloud is, how it works, and the benefits it can bring to your business. Published by: Mitel Networks Limited



10 Trends Impacting Your Contact Center – And How to Profit From Them

Tue, 31 Jan 2017 24:00:00 EST

In this white paper, discover the top 10 trends impacting customer experience and your contact centre, and how you can turn them into loyalty-building, profitable opportunities. Published by: Mitel Networks Limited



The Foundation of a Successful ITAM Program - In 5 Not So Easy Steps

Mon, 30 Nov 2015 24:00:00 EST

IT asset management (ITAM) is no easy task. It takes some hard work to ensure that your ITAM program has the right foundation, but it's worth it in the end to have a program that is actually effective. This white paper dives into the 5 complex steps that will guide your ITAM foundation building process to success. Published by: Flexera Software



Automation in the Software-Defined Network

Tue, 28 Mar 2017 24:00:00 EDT

In this e-guide, analyst Lee Doyle explains how software-defined networking (SDN) allows today's networks to keep pace with automation and DevOps demands -- leading to lower costs, faster provisioning and better scalability. Also inside, analyst John Burke shares how you can assess the benefits of SDN in your network. Published by: VMware and Sirius



Must Ask Questions When Choosing a Business Communications Vendor

Fri, 30 Dec 2016 24:00:00 EST

In this white paper, learn the five essential questions to ask when choosing a business communications vendor to maximise productivity and return on investment. Published by: Mitel Networks Limited



Building a Highly Available Data Infrastructure

Tue, 04 Apr 2017 24:00:00 EDT

In this white paper discover how to optimize your NAS or SAN appliances for high app availability by eliminating a single point of failure in your storage environment through data duplication, using the "Storage-controller-in-software" available in SDS systems to optimize both storage capacity and services, and more. Published by: DataCore Software Corporation



The Future of the Digital Office

Mon, 03 Apr 2017 24:00:00 EDT

Discover how digitalization is affecting change with disruptive technologies like AI, machine-learning, and more. To navigate increasingly complex work environments, learn about the evolving digital roadmap and discover how companies are already leveraging technologies like Watson, IBM's cognitive computing platform. Published by: Box



Deploying Mission-Critical Business Workloads on Hyperconverged Infrastructure with Parallel I/O Technology

Tue, 28 Feb 2017 24:00:00 EST

Hyperconverged infrastructure (HCI) is the next wave of converged infrastructure designed to minimize compatibility issues and simplifying management efforts. Read on to learn about the future of HCI and get started in planning your organization's strategy. Published by: DataCore Software Corporation



Computer Weekly – 28 March 2017: Making the UK fit for 5G

Tue, 28 Mar 2017 24:00:00 EDT

In this week's Computer Weekly, we look at the government's new 5G strategy and assess whether it's enough to stimulate development of next-generation mobile networks. We meet some of the Silicon Valley startups hoping to revolutionise big data. And we examine how to prevent the move to DevOps from harming work-life balance. Read the issue now. Published by: ComputerWeekly.com



Dell EMC Hyperconverged VxRack System 1000

Thu, 23 Mar 2017 24:00:00 EDT

In this Enterprise Strategy Group white paper, uncover the many benefits of converged infrastructures and information on Dell EMC and Intel®'s Hyperconverged VxRack System 1000. Published by: Dell EMC and Intel®



The Impact of Migrating Epic EHR to Converged Infrastructure

Wed, 22 Mar 2017 24:00:00 EDT

So many healthcare providers are looking to modernize their IT infrastructure by migrating their EHRs to converged infrastructure. In this IDC Health Insights white paper, explore this migration and how you can benefit from a similar approach. Published by: Dell EMC and Intel®



Converged Infrastructure: Meeting the New Challenges of Healthcare IT

Tue, 21 Mar 2017 24:00:00 EDT

Many healthcare organizations are beginning to rely on converged infrastructure to enable them to boost efficiency and remain compliant. In this IDC Health Insights white paper, uncover how converged infrastructure can help your organization achieve operational goals in a cost-effective way. Published by: Dell EMC and Intel®



Computer Weekly – 21 March 2017: Google power – how the internet giant builds datacentres

Tue, 21 Mar 2017 24:00:00 EDT

In this week's Computer Weekly, we hear from Google executives about how the firm builds, tests and secures its global datacentre estate. We analyse the implications for broadband of the BT and Openreach split. And we find out how artificial intelligence and the internet of things are coming together to deliver new technologies. Read the issue now. Published by: ComputerWeekly.com



Improving VoIP Quality and the Impact of Skype for Business Telephony

Tue, 07 Mar 2017 24:00:00 EST

In this expert e-guide, learn how to properly architect your VoIP so you can provide users with better quality of voice and support for a number of concurrent voice connections. Additionally, discover how Skype for Business telephony stacks up for enterprises. Published by: Comcast



Seeking secure Wi-Fi

Fri, 24 Feb 2017 24:00:00 EST

An issue looking at the issues around wireless networking, the dangers of advertising with some hints of verticals that are spending Published by: MicroScope



How to Mobilize SAP Apps for Use on Any Device

Wed, 15 Feb 2017 24:00:00 EST

Watch this brief video to learn how to mobilize a SAP app hosted on a XenApp Server. Discover how to transform desktop apps seamlessly and securely into native mobile apps for devices like smart phones, wearables, and tablets. Published by: PowWow



A Hybrid Approach to Cloud Communications

Tue, 21 Feb 2017 24:00:00 EST

Access this white paper to learn more about cloud communications, and why hybrid cloud communications are a particularly popular option. Published by: Genesys



Which Network Monitoring Software Manages Real-Time UC Traffic?

Fri, 17 Feb 2017 24:00:00 EST

Selecting the right network monitoring software for real-time UC traffic, like voice and video, depends on how you want to use the network management tools. In this concise, expert e-guide, learn how to select the network monitoring software that will benefit your UC. Published by: Nectar Corp



Three Steps to Managing Skype for Business Call Quality

Fri, 17 Feb 2017 24:00:00 EST

IT leaders implementing and operating Skype for Business are often concerned about how they can provide excellent call quality and voice performance. So, what can you do to ensure the best experience as you transition to Skype for Business? In this expert e-guide, learn the three key steps for call quality success with Skype for Business. Published by: Nectar Corp



Monitor Real-Time Communications or They Will Fail

Fri, 17 Feb 2017 24:00:00 EST

You can't just set and forget UC, especially real-time communications like voice and video. In this expert e-guide, learn what can help you properly monitor your real-time applications after implementation. Published by: Nectar Corp



Unified Communications Management Before and After Deployment

Fri, 17 Feb 2017 24:00:00 EST

A successful UC rollout should test voice performance -- and video, if applicable -- before and after deployment. In this expert e-guide, Irwin Lazar of Nemertes Research, explains how organizations can minimize operational costs and maximize user satisfaction with proactive unified communications management and testing before and after deployment. Published by: Nectar Corp



Communications Services and the Hospitality Industry

Mon, 30 Jan 2017 24:00:00 EST

When you're a company as large and globally spread out as Hyatt, picking the right communications partner can be a tricky task. Access this brief video to learn how Hyatt chose Mitel as its communications partner based on cost efficiency, ease of use, and ease of mobility. Published by: Mitel Networks Limited



Are Your Communications Tools up to Snuff?

Mon, 30 Jan 2017 24:00:00 EST

Do you have the right communications tools to keep everyone productive in your organization? Take this quiz to see how your setup measures up in key areas of concern. Published by: Mitel Networks Limited



5 Must-Ask Questions When Choosing a UCC Vendor

Mon, 25 Jul 2016 24:00:00 EDT

The benefits of UCC are well established, but like any other technology, it's essential to know what to look for in UCC solutions prior to implementation. Discover 5 must-ask questions when choosing your UCC vendor. Published by: Mitel Networks Limited



San Diego Padres Case Study

Thu, 26 Jan 2017 24:00:00 EST

Access this case study to uncover how the San Diego Padres upped their game with mobile and cloud collaboration tools to increase the mobility and connectivity of staff and customers at Petco Park. Published by: Mitel Networks Limited



The Hidden Costs of Neglecting Your SMB Phone System

Thu, 26 Jan 2017 24:00:00 EST

Today's business phone systems are designed to eliminate the financial and operational challenges posed by older systems. Access this e-book to uncover the hidden costs of neglecting your phone system and what you should be looking for in a modern phone enterprise phone system. Published by: Mitel Networks Limited



Guide to Finding a New Phone System

Thu, 26 Jan 2017 24:00:00 EST

An outdated phone system can significantly impede your company's productivity and ability to communicate internally and with partners or clients.Access now to uncover the 6 steps to finding a new phone system that meets your organization's particular wants and needs. Published by: Mitel Networks Limited



Collaboration in a Cloud-centric World: Choosing a Provider for Your Cloud Environment

Wed, 30 Nov 2016 24:00:00 EST

In a time when IT departments are stretched to support audio, video, and web collaboration assets, the cloud has emerged as the smart way to do business. In this Frost & Sullivan report, you'll learn all the ways cloud can benefit your collaboration strategy, and how to choose the right provider for your environment. Published by: AVI-SPL



How to Unify Your Multi-Vendor Collaboration Environment

Wed, 30 Nov 2016 24:00:00 EST

Acceptance of disparate collaboration environments has run its course, but bridging your technology islands to enhance your video collaboration capabilities is a difficult undertaking. Discover the 6 steps to unifying your multi-vendor collaboration environment in this white paper. Published by: AVI-SPL



Four Managed Services That Advance Enterprise Video Collaboration

Fri, 30 Sep 2016 24:00:00 EDT

There are four conferencing and collaboration related services that are commonly delivered through managed services: management and monitoring, video conferencing services, concierge services, and infrastructure. In this tech brief, discover evaluation considerations and delivery models for each service. Published by: AVI-SPL



CIO Briefing: What to Know about Creating Connected Workplaces

Wed, 31 Aug 2016 24:00:00 EDT

AVI-SPL recently partnered with IDG Networks to better understand how CIOs are enabling the transformation to a more connected and collaborative workplace. Access this article that will share survey results and offer insights into what you can expect from your own transformation. Published by: AVI-SPL



Unpacking the Complexities of Enterprise Collaboration

Mon, 31 Oct 2016 24:00:00 EDT

There are a few factors that are influencing the complexity of enterprise collaboration. In this tech brief, learn the three issues that often surface when IT teams have their Collaboration Programs assessed. Published by: AVI-SPL



Why is Customer Service So Bad at Handoffs?

Fri, 30 Dec 2016 24:00:00 EST

64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points. Published by: [24]7