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Most Popular White Papers and Webcasts CRM Research



White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe



Published: Wed, 17 Jan 2018 15:25:14 EST

Last Build Date: Wed, 17 Jan 2018 15:25:14 EST

 



Sentiment analysis software takes social media monitoring to new level

Tue, 16 Jan 2018 24:00:00 EST

AI, BI and big data coupled with social media sentiment analysis tools show potential for marketing automation and next-generation sales. Published by: SearchContentManagement



CRM chatbots of tomorrow approach and engage customers

Tue, 09 Jan 2018 24:00:00 EST

CRM chatbots on Facebook -- and those on other social platforms -- are the new AI-driven CRM tools changing how companies service customers and close sales. Published by: SearchCRM



5 Quick Wins for Salesforce-Driven Processes

Tue, 02 Jan 2018 24:00:00 EST

Find out how you can connect multivendor environments comprised of platforms like Salesforce and Microsoft Office without having to write extensive code. Published by: K2



Demo: Build Forms, Workflows, and Views without Writing Any Code

Tue, 02 Jan 2018 24:00:00 EST

Watch this demo on how to use K2's platform to build and modify forms, workflows, views, and smart user interfaces without writing any code, taking an insurance claim app that communicates customer input to the backend as an example. Published by: K2



Involve Your Customers in Self-Service CRM Applications

Tue, 02 Jan 2018 24:00:00 EST

In this webcast, find out how to create self-service CRM apps, facilitate data integration, customize customer portals, and more without having to write any code. Published by: K2



How to Leverage AI to Improve Your Customer Service

Tue, 26 Dec 2017 24:00:00 EST

In this webcast, see how companies can integrate artificial intelligence into customer support to anticipate new strategies to reclaim customers. Published by: Zendesk



Podcast: How to Leverage AI to Improve Your Customer Service - AI can teach your chatbots to understand a customer's tone

Wed, 06 Dec 2017 24:00:00 EST

In this webcast, discover how artificial intelligence is customizing automated interactions to customer groups or even specific customers and can sense a customer's tone and mood. Published by: Zendesk



Qlik Virtual Talkshow

Fri, 15 Dec 2017 24:00:00 EST

Discover how organizations embrace big data and predictive analytics and swap out their technologies to support structured and unstructured data that comes from both on premises and the cloud. Published by: Qlik



CW ANZ - December 2017: Riding the wave of enterprise mobility

Wed, 13 Dec 2017 24:00:00 EST

Australia is one of the most advanced markets in the world in adopting mobility initiatives to improve employee productivity, customer service and the bottom line. In this month's edition of CW ANZ, take a look at how Australian organisations are faring in driving mobility initiatives, the challenges they have been facing and what lies ahead. Published by: ComputerWeekly.com



Computer Weekly – 12 December 2017: The 50 most influential people in UK IT

Fri, 08 Dec 2017 24:00:00 EST

This week's Computer Weekly reveals who made the annual list of the 50 most influential people in UK IT, and a discussion with this year's winner, Mayank Prakash, chief digital and information officer at the Department for Work and Pensions, about the challenges and opportunities of digital government. Published by: ComputerWeekly.com



Patient engagement strategy heavily influences tech investment

Thu, 30 Nov 2017 24:00:00 EST

Patient engagement is widely considered as a critical component of achieving high-quality care. Inside this expert guide, uncover survey results from the purchasing intentions survey by TechTarget and CHIME, the influence of patient engagement on tech investments and value-based reimbursement, and how IoT and CRM can enhance patient care. Published by: Salesforce.com



New Roles and Opportunities for Payers

Thu, 02 Nov 2017 24:00:00 EDT

Learn about the opportunities that payers have with better technology and information systems, and how to bend the cost curve of healthcare while building a loyal relationship with patients along the way. Published by: HealthEdge



Contact Center Automation Tools You Can't Ignore

Thu, 02 Nov 2017 24:00:00 EDT

With so many options, how do you know what contact center tool is the best fit? This expert e-guide explores the top 5 contact center automation tools you should know about, contact center technology purchasing decisions to consider. Published by: TechTarget



A Look at 5 Contact Center Automation Tools

Fri, 27 Oct 2017 24:00:00 EDT

In this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics. Published by: Genesys



Providing a Great Customer Experience During the Holiday Rush

Tue, 31 Oct 2017 24:00:00 EDT

According to Zendesk, retailers see a 42% average increase in support volumes during the holiday season. How can you keep up with providing customers a great CX during such a busy time? Learn how you can develop a strategy for keeping your CX great and stay on your customers' "nice" lists. Published by: Zendesk



Your Guide to Omnichannel Customer Support

Mon, 30 Oct 2017 24:00:00 EDT

The customer determines the best way to engage with your company based on their needs and preferences. So how can you anticipate which channels a customer will need or want? Learn what omnichannel support entails, how a strategy can benefit your business, what factors are driving channel preferences, and more. Published by: Zendesk



Case Study: Omnilife Increases Sales, Customer Retention and Agent Productivity

Sat, 31 Dec 2016 24:00:00 EST

In this case study, learn how Omnilife (a dietary supplement distributor) improved their existing customer service strategy, and increased sales across channels within their multi-level marketing model. Published by: Genesys



Increasing Sales with Speech Analytics

Fri, 27 Oct 2017 24:00:00 EDT

This case study explores how Neutron Industries, a cleaning and maintenance solutions provider, automated quality management to improve their agents' skills – enabling them to deliver exceptional service and improve sales. Published by: Genesys



IDC: Supporting Customer Experience Initiatives Through Productivity and Process

Fri, 27 Oct 2017 24:00:00 EDT

In this IDC paper, learn what it means to the overall organization to be a CX–focused organization, the impact, benefits, and challenges of pursuing a customer experience strategy, and examples of organizations that have effectively used tools to support service and contact center agents. Published by: Zendesk



How Uber Grew With Customer Support and Chat Behind the Wheel

Wed, 25 Oct 2017 24:00:00 EDT

Everyone knows Uber, but behind the wheel? A complex ecosystem that keeps the driver and rider connected and processes running smoothly. Discover how customer support and chat tools supported Uber's business growth. Published by: Zendesk



Cloud CRM Software: Vendor Comparison Report

Wed, 25 Oct 2017 24:00:00 EDT

According to Gartner, over 85% of customer service and support software will be delivered on a cloud-based model by 2019. In this Gartner report, compare strengths and weaknesses of cloud CRM software from top vendors including CRMNEXT, Microsoft, Oracle, Salesforce and many more. Published by: Zendesk



Providing Great Customer Service Through Social Media

Wed, 25 Oct 2017 24:00:00 EDT

One of the first challenges to providing great customer service is where to focus your time and resources. Providing great customer service through social media can be a way to get around this hurdle. Learn how you can get started with developing a social customer service strategy of your own. Published by: Zendesk



How Slack Improved Communications, CX

Tue, 24 Oct 2017 24:00:00 EDT

San Francisco-based communications company Slack needed a more effective way of communicating. More than just software, they wanted to invest in an experience that would leave a positive impact on their customers. Learn how they shrunk response time, improved support and more. Published by: Zendesk



Interaction Analytics Capabilities

Tue, 24 Oct 2017 24:00:00 EDT

Learn how to uncover key insights from customer conversations by using the most comprehensive speech and text analytics to maximize business value. Published by: Genesys



Critical Capabilities for Contact Center Infrastructure, Worldwide

Mon, 22 May 2017 24:00:00 EDT

Explore 3 use cases that represent the most common configurations for contact center infrastructure. Plus, find out how to support more engaging, omnichannel customer service and incorporate unified communications and collaboration technology more effectively into your contact center operations. Published by: Genesys



Mobily Transforms Complaint Handling

Sat, 31 Dec 2016 24:00:00 EST

This case study explores how Mobily, a telecommunications organization, drove up efficiency by engaging their workforce in the service process. Learn how they saw a 35% increase in their customer satisfaction, a 92% increase in their SLA achievements, and more. Published by: Genesys



Battle of the CRM Tools

Mon, 23 Oct 2017 24:00:00 EDT

CRM platforms today are rich, powerful tools for marketers, sales and customer-oriented professionals. But you can easily drown in all of the options thrown in your direction. Let our guide; Battle of the CRM Tools, assist you in making an informed CRM buying decision. Explore survey results, strategy ideas, and product reviews from your peers. Published by: TechTarget



CRM Evolves Towards Digital Customer Engagement

Mon, 23 Oct 2017 24:00:00 EDT

This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore. Published by: ComputerWeekly.com



5 Capabilities to Look for in a Self-Service Analytics Solution

Fri, 20 Oct 2017 24:00:00 EDT

Imagine: In your company, everyone has access to the data they need, when they need it. That's a data-driven organization, and it's powered by a self-service analytics tool. The question is—how do you choose the right one? Learn 5 key capabilities to look for in a self-service analytics tool. Published by: Qlik



Salary Survey 2017/18 - Benelux

Thu, 05 Oct 2017 24:00:00 EDT

In this e-guide we look at the results of the Computer Weekly Salary Survey in the Benelux region. Published by: ComputerWeekly.com



Salary Survey 2017/2018 - Middle East

Thu, 05 Oct 2017 24:00:00 EDT

In this e-guide we look at the results of the Computer Weekly Salary Survey in the Middle East. Published by: ComputerWeekly.com



Salary Survey 2017/2018 Nordics

Thu, 05 Oct 2017 24:00:00 EDT

In this e-guide we look at the results of the Computer Weekly Salary Survey in the Nordic region. Published by: ComputerWeekly.com



Computer Weekly – 3 October 2017: Digitally preserving history

Fri, 29 Sep 2017 24:00:00 EDT

In this week's Computer Weekly, we find out how cloud technologies are helping Gibraltar to digitally preserve historic documents and safeguard its cultural heritage. We examine progress on the roll-out of the new NHS national network. And our latest buyer's guide looks at cloud-based ERP software. Read the issue now. Published by: ComputerWeekly.com



7 Steps for Delivering Next-Generation Digital Customer Service

Thu, 14 Sep 2017 24:00:00 EDT

According to Altimeter Group, 88% of businesses are currently undergoing a digital transformation, and 42% are investing in new digital channels to more effectively serve clients. That means companies understand the urgent need to create engaging digital experiences. Discover7 steps to delivering next-gen digital customer service. Published by: Genesys



2017 Middle East Salary Survey Infographic

Tue, 12 Sep 2017 24:00:00 EDT

Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Middle East region. Published by: ComputerWeekly.com



2017 Middle East Salary Survey Infographic

Mon, 11 Sep 2017 24:00:00 EDT

Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Middle East. Published by: ComputerWeekly.com



2017 UKI Salary Survey Infographic

Fri, 08 Sep 2017 24:00:00 EDT

Download the 2017 UKI salary survey infographic to discover the latest information about demographics, training, earnings and women in IT. Published by: ComputerWeekly.com



2017 Benelux Salary Survey Infographic

Fri, 08 Sep 2017 24:00:00 EDT

Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Benelux region. Published by: ComputerWeekly.com



A Computer Weekly Buyer's Guide to Customer Experience

Thu, 10 Aug 2017 24:00:00 EDT

Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings. Published by: ComputerWeekly.com



Tools and Techniques for Managing Apps Across Countless Delivery Methods, Endpoint Types, and OSes

Tue, 18 Oct 2016 24:00:00 EDT

This 11-page guide – curated by the editorial, objective experts at SearchMobileComputing.com – is jam-packed with invaluable tips for effectively managing today's mobility headaches in the face of vendor rhetoric, escalating user demands/expectations, and an increasing array of options for managing devices and delivering both apps and data. Published by: TechTarget



Firms in Southeast Asia Juggle Meeting Financial Goals with Elevating Customer Experience

Tue, 18 Jul 2017 24:00:00 EDT

Forrester analysts have recommendations for balancing budgetary pressures while improving customer experiences, which will be imperative companies adapt to enable a stronger workforce. Learn what 327 senior business and technology executives from Asia-Pacific countries reveal in this resource. Published by: Dell EMC and Intel®



Infographic: Transforming Workforce Technology Is the Key to Improving Customer Experience

Fri, 16 Jun 2017 24:00:00 EDT

Forrester Research experts investigate the drivers, challenges, and outcomes of organizations as regards their workforce transformation and employee technology use. Additionally, see how a design-driven, mobile workforce technology strategy will help you reduce HR costs and increase productivity. Published by: Dell India



Infographic: Transforming Workforce Technology Is The Key To Improving Customer Experience

Mon, 12 Jun 2017 24:00:00 EDT

How can the CIO and the CEO keep talent so they can keep customers? Learn what 327 IT and business decision makers have said about measuring the employee experience, and what both teams are doing to keep theirs up. Published by: Dell EMC and Intel®



A Computer Weekly Buyer's Guide to SAP Hana Deployment

Tue, 09 May 2017 24:00:00 EDT

SAP's Hana in-memory data platform promises to transform business processes. In this 11-page buyer's guide, Computer Weekly looks at how Hana is changing traditional SAP architecture, how it has streamlined customer services for one business, and why there is confusion over Hana implementation. Published by: ComputerWeekly.com



Computer Weekly – 6 June 2017: General Election 2017: Who gets the tech vote?

Tue, 06 Jun 2017 24:00:00 EDT

In this issue of Computer Weekly, as the UK votes for a new government, examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now. Published by: ComputerWeekly.com



Big Data Analytics: How to work smarter with data-driven insights

Fri, 02 Jun 2017 24:00:00 EDT

In this e-guide, learn about the state of adoption of data analytics in Australia, how Commonwealth Bank is making analytics tools more accessible to small companies and how SAS is prepping its marketers for the data flood. Published by: ComputerWeekly.com



Customer Analytics: Taking the First Step

Tue, 30 May 2017 24:00:00 EDT

In this white paper, learn about a program that can help you gain better customer insights through data visualization. Discover how intuitive dashboards, predictive analytics, and more can help you gain a better view of what your customers want; both now and in the future. Published by: SAS



Your Guide to Building Customer Loyalty with Analytics

Fri, 26 May 2017 24:00:00 EDT

Happy customers mean a growing business, and for that reason, improving customer service with data analytics should be a top priority. Learn how you can get started on this journey by opening this white paper. Published by: SAS



Digital ecosystem business models are consolidating – move quickly!

Fri, 26 May 2017 24:00:00 EDT

This analysis from MIT's Centre for Information Systems Research explains why businesses need to move quickly to take advantage of digital technology. Published by: ComputerWeekly.com



Modernizing the Marketing Organization: 6 Real-World Examples of Marketing Analytics at Work

Thu, 25 May 2017 24:00:00 EDT

Many marketing organizations today are modernizing and championing analytical transformations in their campaigns. Inside, discover 6 practical accounts of how to create a new marketing culture that adds value through data and analytics. Published by: SAS