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Published: Fri, 20 Apr 2018 11:30:15 EDT

Last Build Date: Fri, 20 Apr 2018 11:30:15 EDT

 



Computer Weekly buyer's guide to fintech

Wed, 11 Apr 2018 24:00:00 EDT

In this 14-page buyer's guide, Computer Weekly weighs up thecompetition from tech-based challenger banks, the importanceof customer experience and the value of leaving conventionalbanking in the past. Published by: ComputerWeekly.com



Content personalization tools sharpen focus on customers

Tue, 20 Mar 2018 24:00:00 EDT

New content personalization tools help more organizations, including Amazon, target customers. In the process, Jeff Bezos has become the world's richest man. Published by: SearchContentManagement



Computer Weekly buyer's guide to customer insight

Tue, 20 Mar 2018 24:00:00 EDT

In this 14-page buyer's guide, Computer Weekly looks at how firms adapt to new behaviors, as well as utilize deep learning to gain better insights and use intelligent analytics apps to enhance interactions. Published by: ComputerWeekly.com



Computer Weekly – 20 March 2018: Where neuroscience meets technology

Fri, 16 Mar 2018 24:00:00 EDT

In this week's Computer Weekly, we find out how computer scientists are using data, cloud and virtual reality to understand the brain and improve mental wellbeing. We analyse newly published government documents detailing the early problems with Universal Credit. And we look at how AI can help improve cyber security. Read the issue now. Published by: ComputerWeekly.com



CW Europe – March 2018

Thu, 08 Mar 2018 24:00:00 EST

Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit. Published by: ComputerWeekly.com



Computer Weekly – 20 February 2018: The enterprise opportunities for smart speakers

Fri, 16 Feb 2018 24:00:00 EST

In this week's Computer Weekly as voice-activated smart speakers grow in popularity, we examine how IT teams can use the technology in enterprise applications. Our latest buyer's guide looks at the latest developments in CRM. And UK tech sector leaders tell Parliament why they are so worried about Brexit. Read the issue now. Published by: ComputerWeekly.com



Virtual agents not yet ready for primetime customer service

Fri, 09 Feb 2018 24:00:00 EST

In this age of software automation, virtual agents can't replace humans at call centers. Yet chatbots can help assist customers and create new efficiencies. Published by: SearchCRM



Infographic: 2018 UKI IT Priorities

Thu, 08 Feb 2018 24:00:00 EST

Each year, Computer Weekly asks CIOs and senior IT decision makers what they will be investing in during the 12 months ahead. Access this infographic to find out the key spending priorities for decision makers in the UK and Ireland in 2018. Published by: ComputerWeekly.com



MicroScope: Steering IT in the right direction

Fri, 26 Jan 2018 24:00:00 EST

An issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel. Published by: MicroScope



Sentiment analysis software takes social media monitoring to new level

Tue, 16 Jan 2018 24:00:00 EST

AI, BI and big data coupled with social media sentiment analysis tools show potential for marketing automation and next-generation sales. Published by: SearchContentManagement



How to Leverage AI to Improve Your Customer Service

Tue, 26 Dec 2017 24:00:00 EST

In this webcast, see how companies can integrate artificial intelligence into customer support to anticipate new strategies to reclaim customers. Published by: Zendesk



Podcast: How to Leverage AI to Improve Your Customer Service - AI can teach your chatbots to understand a customer's tone

Wed, 06 Dec 2017 24:00:00 EST

In this webcast, discover how artificial intelligence is customizing automated interactions to customer groups or even specific customers and can sense a customer's tone and mood. Published by: Zendesk



CW ANZ - December 2017: Riding the wave of enterprise mobility

Wed, 13 Dec 2017 24:00:00 EST

Australia is one of the most advanced markets in the world in adopting mobility initiatives to improve employee productivity, customer service and the bottom line. In this month's edition of CW ANZ, take a look at how Australian organisations are faring in driving mobility initiatives, the challenges they have been facing and what lies ahead. Published by: ComputerWeekly.com



Computer Weekly – 12 December 2017: The 50 most influential people in UK IT

Fri, 08 Dec 2017 24:00:00 EST

This week's Computer Weekly reveals who made the annual list of the 50 most influential people in UK IT, and a discussion with this year's winner, Mayank Prakash, chief digital and information officer at the Department for Work and Pensions, about the challenges and opportunities of digital government. Published by: ComputerWeekly.com



Patient engagement strategy heavily influences tech investment

Thu, 30 Nov 2017 24:00:00 EST

Patient engagement is widely considered as a critical component of achieving high-quality care. Inside this expert guide, uncover survey results from the purchasing intentions survey by TechTarget and CHIME, the influence of patient engagement on tech investments and value-based reimbursement, and how IoT and CRM can enhance patient care. Published by: Salesforce.com



New Roles and Opportunities for Payers

Thu, 02 Nov 2017 24:00:00 EDT

Learn about the opportunities that payers have with better technology and information systems, and how to bend the cost curve of healthcare while building a loyal relationship with patients along the way. Published by: HealthEdge



Contact Center Automation Tools You Can't Ignore

Sat, 03 Mar 2018 24:00:00 EST

By completing our brief Call Center Survey, receive your complimentary expert guide on the top 5 contact center automation tools. We have also compiled 5 benefits of speech analytics tools for contact centers to give your business a significant advantage. Published by: TechTarget



Your Guide to Omnichannel Customer Support

Mon, 30 Oct 2017 24:00:00 EDT

The customer determines the best way to engage with your company based on their needs and preferences. So how can you anticipate which channels a customer will need or want? Learn what omnichannel support entails, how a strategy can benefit your business, what factors are driving channel preferences, and more. Published by: Zendesk



IDC: Supporting Customer Experience Initiatives Through Productivity and Process

Fri, 27 Oct 2017 24:00:00 EDT

In this IDC paper, learn what it means to the overall organization to be a CX–focused organization, the impact, benefits, and challenges of pursuing a customer experience strategy, and examples of organizations that have effectively used tools to support service and contact center agents. Published by: Zendesk



Case Study: How the FCC Improved Their Consumer Help Center

Fri, 27 Oct 2017 24:00:00 EDT

Learn how the Federal Communications Commission (FCC) built up their consumer help center to handle the 450,000 complaints per year they receive with lower cost to taxpayers. Published by: Zendesk



How Uber Grew With Customer Support and Chat Behind the Wheel

Wed, 25 Oct 2017 24:00:00 EDT

Everyone knows Uber, but behind the wheel? A complex ecosystem that keeps the driver and rider connected and processes running smoothly. Discover how customer support and chat tools supported Uber's business growth. Published by: Zendesk



Cloud CRM Software: Vendor Comparison Report

Wed, 25 Oct 2017 24:00:00 EDT

According to Gartner, over 85% of customer service and support software will be delivered on a cloud-based model by 2019. In this Gartner report, compare strengths and weaknesses of cloud CRM software from top vendors including CRMNEXT, Microsoft, Oracle, Salesforce and many more. Published by: Zendesk



Providing Great Customer Service Through Social Media

Wed, 25 Oct 2017 24:00:00 EDT

One of the first challenges to providing great customer service is where to focus your time and resources. Providing great customer service through social media can be a way to get around this hurdle. Learn how you can get started with developing a social customer service strategy of your own. Published by: Zendesk



How Slack Improved Communications, CX

Tue, 24 Oct 2017 24:00:00 EDT

San Francisco-based communications company Slack needed a more effective way of communicating. More than just software, they wanted to invest in an experience that would leave a positive impact on their customers. Learn how they shrunk response time, improved support and more. Published by: Zendesk



Battle of the CRM Tools

Mon, 23 Oct 2017 24:00:00 EDT

CRM platforms today are rich, powerful tools for marketers, sales and customer-oriented professionals. But you can easily drown in all of the options thrown in your direction. Let our guide; Battle of the CRM Tools, assist you in making an informed CRM buying decision. Explore survey results, strategy ideas, and product reviews from your peers. Published by: TechTarget



CRM Evolves Towards Digital Customer Engagement

Mon, 23 Oct 2017 24:00:00 EDT

This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore. Published by: ComputerWeekly.com



Salary Survey 2017/18 - Benelux

Thu, 05 Oct 2017 24:00:00 EDT

In this e-guide we look at the results of the Computer Weekly Salary Survey in the Benelux region. Published by: ComputerWeekly.com



Salary Survey 2017/2018 - Middle East

Thu, 05 Oct 2017 24:00:00 EDT

In this e-guide we look at the results of the Computer Weekly Salary Survey in the Middle East. Published by: ComputerWeekly.com



Salary Survey 2017/2018 Nordics

Thu, 05 Oct 2017 24:00:00 EDT

In this e-guide we look at the results of the Computer Weekly Salary Survey in the Nordic region. Published by: ComputerWeekly.com



Computer Weekly – 3 October 2017: Digitally preserving history

Fri, 29 Sep 2017 24:00:00 EDT

In this week's Computer Weekly, we find out how cloud technologies are helping Gibraltar to digitally preserve historic documents and safeguard its cultural heritage. We examine progress on the roll-out of the new NHS national network. And our latest buyer's guide looks at cloud-based ERP software. Read the issue now. Published by: ComputerWeekly.com



7 Steps for Delivering Next-Generation Digital Customer Service

Thu, 14 Sep 2017 24:00:00 EDT

According to Altimeter Group, 88% of businesses are currently undergoing a digital transformation, and 42% are investing in new digital channels to more effectively serve clients. That means companies understand the urgent need to create engaging digital experiences. Discover7 steps to delivering next-gen digital customer service. Published by: Genesys



2017 Middle East Salary Survey Infographic

Tue, 12 Sep 2017 24:00:00 EDT

Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Middle East region. Published by: ComputerWeekly.com



2017 Middle East Salary Survey Infographic

Mon, 11 Sep 2017 24:00:00 EDT

Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Middle East. Published by: ComputerWeekly.com



2017 UKI Salary Survey Infographic

Fri, 08 Sep 2017 24:00:00 EDT

Download the 2017 UKI salary survey infographic to discover the latest information about demographics, training, earnings and women in IT. Published by: ComputerWeekly.com



2017 Benelux Salary Survey Infographic

Fri, 08 Sep 2017 24:00:00 EDT

Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Benelux region. Published by: ComputerWeekly.com



A Computer Weekly Buyer's Guide to Customer Experience

Thu, 10 Aug 2017 24:00:00 EDT

Discover how to craft data-first CRM strategies and get tips about coordinating data sources for effective CRM, 5 ways to reduce risks for Salesforce deployments, and the pros and cons of current CRM software offerings. Published by: ComputerWeekly.com



Infographic: Transforming Workforce Technology Is The Key To Improving Customer Experience

Mon, 12 Jun 2017 24:00:00 EDT

How can the CIO and the CEO keep talent so they can keep customers? Learn what 327 IT and business decision makers have said about measuring the employee experience, and what both teams are doing to keep theirs up. Published by: Dell EMC and Microsoft



A Computer Weekly Buyer's Guide to SAP Hana Deployment

Tue, 09 May 2017 24:00:00 EDT

SAP's Hana in-memory data platform promises to transform business processes. In this 11-page buyer's guide, Computer Weekly looks at how Hana is changing traditional SAP architecture, how it has streamlined customer services for one business, and why there is confusion over Hana implementation. Published by: ComputerWeekly.com



Computer Weekly – 6 June 2017: General Election 2017: Who gets the tech vote?

Tue, 06 Jun 2017 24:00:00 EDT

In this issue of Computer Weekly, as the UK votes for a new government, examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now. Published by: ComputerWeekly.com



Big Data Analytics: How to work smarter with data-driven insights

Fri, 02 Jun 2017 24:00:00 EDT

In this e-guide, learn about the state of adoption of data analytics in Australia, how Commonwealth Bank is making analytics tools more accessible to small companies and how SAS is prepping its marketers for the data flood. Published by: ComputerWeekly.com



Digital ecosystem business models are consolidating – move quickly!

Fri, 26 May 2017 24:00:00 EDT

This analysis from MIT's Centre for Information Systems Research explains why businesses need to move quickly to take advantage of digital technology. Published by: ComputerWeekly.com



Infographic: Harvey Nash KPMG CIO Survey 2017

Tue, 23 May 2017 24:00:00 EDT

This infographic from a survey of nearly 9,000 IT leaders in 90 countries shows how CIOs are managing change, prioritising innovation and digital technology, and reporting greater job satisfaction. Published by: ComputerWeekly.com



Computer Weekly:Global Ransomware Attack Could Be a Security Wake-Up Call

Tue, 23 May 2017 24:00:00 EDT

In this week's Computer Weekly, we look at the global WannaCry ransomware attack that spread over 150 countries – will it be the wake-up call to take cyber security seriously? Also, find out how Moscow is leading the way in smart city digitisation. And our latest buyer's guide examines customer experience management. Published by: ComputerWeekly.com



15 Steps (And More) to Improve the Customer Experience

Fri, 28 Apr 2017 24:00:00 EDT

Customers – they're the lifeblood for many organizations. Which is why keeping up customer experience with the right CRM tools is a necessity. In this expert e-guide, learn 15 steps to improve the customer experience and how to use social CRM tools to your advantage. Published by: Zendesk



Improve The Customer Experience Through New Technology, Better Insights

Fri, 28 Apr 2017 24:00:00 EDT

In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty. Published by: Zendesk



Media Consumption Study 2017 UKI Infographic

Fri, 28 Apr 2017 24:00:00 EDT

The results of TechTarget and Computer Weekly's annual reader survey, which asks for feedback on readers' media consumption when considering an IT purchase, reveals the complexity of IT purchase decisions. Published by: ComputerWeekly.com



Media Consumption Study 2017 UKI

Thu, 27 Apr 2017 24:00:00 EDT

The results of TechTarget and Computer Weekly's annual reader survey, which asks for feedback on readers' media consumption when considering an IT purchase, reveals the complexity of IT purchase decisions. Published by: ComputerWeekly.com



Shifting from Device Management to Workforce Management

Wed, 07 Feb 2018 24:00:00 EST

Download this e-guide to discover how device hyper-convergence, Devices as a Service, virtualization and cloud computing, help organizations better manage their workforces by focusing more on the users, access, identity and data. Published by: Dell and Intel



CRM chatbots of tomorrow approach and engage customers

Tue, 09 Jan 2018 24:00:00 EST

CRM chatbots on Facebook -- and those on other social platforms -- are the new AI-driven CRM tools changing how companies service customers and close sales. Published by: SearchCRM



A Look at 5 Contact Center Automation Tools

Fri, 27 Oct 2017 24:00:00 EDT

In this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics. Published by: Genesys