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Preview: Most Popular White Papers and WebcastsCRM Research

Most Popular White Papers and Webcasts CRM Research



White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe



Published: Fri, 22 Sep 2017 16:05:18 EDT

Last Build Date: Fri, 22 Sep 2017 16:05:18 EDT

 



Strategic marketing software boosts inbound marketing tactics

Fri, 22 Sep 2017 24:00:00 EDT

Marketers know that their tools and strategies have to change in the era of inbound marketing. In our exclusive guide, discover the 5 must-have features to look for in a marketing automation platform and how to get ROI from digital marketing technology. Participate in our brief CRM Survey today, and receive immediate access. Published by: TechTarget



7 Steps for Delivering Next-Generation Digital Customer Service

Thu, 14 Sep 2017 24:00:00 EDT

According to Altimeter Group, 88% of businesses are currently undergoing a digital transformation, and 42% are investing in new digital channels to more effectively serve clients. That means companies understand the urgent need to create engaging digital experiences. Discover7 steps to delivering next-gen digital customer service. Published by: Genesys



2017 Middle East Salary Survey Infographic

Tue, 12 Sep 2017 24:00:00 EDT

Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Middle East region. Published by: ComputerWeekly.com



2017 Middle East Salary Survey Infographic

Mon, 11 Sep 2017 24:00:00 EDT

Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Middle East. Published by: ComputerWeekly.com



2017 UKI Salary Survey Infographic

Fri, 08 Sep 2017 24:00:00 EDT

Download the 2017 UKI salary survey infographic to discover the latest information about demographics, training, earnings and women in IT. Published by: ComputerWeekly.com



2017 Benelux Salary Survey Infographic

Fri, 08 Sep 2017 24:00:00 EDT

Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Benelux region. Published by: ComputerWeekly.com



2017 Benelux Salary Survey Infographic

Thu, 07 Sep 2017 24:00:00 EDT

Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Benelux region. Published by: ComputerWeekly.com



Contact center software features help fulfill the customer's journey

Thu, 31 Aug 2017 24:00:00 EDT

From cutting costs to guaranteeing a better customer service experience, contact center infrastructure updates can make a huge difference. In tis expert handbook, learn how to analyze, consider and choose the right contact center software for your organization. Published by: SearchCRM



Top 7 Contact Center Dos & Don'ts

Wed, 30 Aug 2017 24:00:00 EDT

Customer service agents set the tone for a customer's interactions with a company. In this expert e-guide, Rick Merson, Global Operations Director at Atento, explains how to improve the experience with the top 7 contact center management dos and don'ts. Published by: NICE Systems, Inc



Boost Contact Center Service (Without Adding Agents)

Wed, 30 Aug 2017 24:00:00 EDT

Contact center service is critical to customer experience, so you need to ensure that your company's call center agents have the right tools and techniques for the job. Scott Sachs, President of SJS Solutions and a contact center pro, explains how to level-up your contact center ... without adding players. Published by: NICE Systems, Inc



Analyst Webinar: Is Your Contact Center an Asset or Road Block to Digital Transformation?

Tue, 22 Aug 2017 01:00:29 EDT

Join Art Schoeller, Vice President and Principal Analyst at Forrester Research, to learn how to determine if your contact center is strategic or hindering to your enterprise's digital transformation journey. Published by: Genesys



A Computer Weekly Buyer's Guide to Customer Experience

Thu, 10 Aug 2017 24:00:00 EDT

Customer relationship management is a vital focus for many organisations. In this 13-page buyer's guide, Computer Weeklylooks at co-ordinating data for effective CRM, how to reduce the risk of Salesforce, and what to choose in CRM software. Published by: ComputerWeekly.com



Tools and Techniques for Managing Apps Across Countless Delivery Methods, Endpoint Types, and OSes

Tue, 18 Oct 2016 24:00:00 EDT

This 11-page guide – curated by the editorial, objective experts at SearchMobileComputing.com – is jam-packed with invaluable tips for effectively managing today's mobility headaches in the face of vendor rhetoric, escalating user demands/expectations, and an increasing array of options for managing devices and delivering both apps and data. Published by: TechTarget



CPQ software Salesforce tools support and speed the sales process

Thu, 27 Jul 2017 24:00:00 EDT

Configure price quote (CPQ) tools in Salesforce save time for sales staff in creating quotes for customers – even when a company may have complex pricing rules to determine quotes. In this expert guide, learn the latest strategies on using CPQ software tools in Salesforce, sometimes coupled with quote-to-cash. Published by: SearchSalesforce



The Digital Workplace in the Cognitive Era

Sat, 31 Dec 2016 24:00:00 EST

Explore how to create a workspace that is not only digital but cognitive – meaning that it uses data from key systems and sensors to improve the way employees do their jobs. Learn about the path to a cognitive workspace and discover how to embrace evolving analytic tools and self-service, AI-based apps like Watson. Published by: IBM



Virtual, mobile healthcare apps: The challenges, what makes a successful mobile app

Tue, 11 Jul 2017 24:00:00 EDT

Download this e-guide to discover the challenges facing mobile in healthcare and what a mobile application needs to truly be successful and stand out in the healthcare space. Published by: Blue Cedar



Evaluating Mobility Management Solutions for Common Use Cases

Wed, 21 Jun 2017 24:00:00 EDT

Digital workspaces are the next logical step in enhancing productivity and security, and providing users with the seamless experiences they need – whether they are travelling, remote, or roaming users. Download this webcast to discover what a digital workspace is comprised of, use cases, and how it can benefit your organization. Published by: Citrix



Datasheet: SAP Hybris Commerce Cloud

Mon, 12 Jun 2017 24:00:00 EDT

Learn how SAP Hybris Commerce Cloud can help your business become omnichannel, deliver contextual customer experiences, and unify customer processes. Published by: SAP Hybris



Digital Trends Reshaping the Buying Experience

Mon, 12 Jun 2017 24:00:00 EDT

Forrester has found that 75% of B2B buyers prefer to self-educate rather than speak to a sales representative. Uncover more stats, trends, and technologies reshaping the buying experience and what you can do to leverage new tools. Published by: SAP Hybris



CRM Suites For Midsize Organizations

Mon, 21 Nov 2016 24:00:00 EST

Large CRM vendors increasingly offer broader and deeper capabilities that increase their complexity. Still, some vendors are delivering modern interfaces and mobile-first strategies that address specific business problems. Which tools truly work in an enterprise setting? Learn how Forrester has rated 11 CRM vendors. Published by: SAP Hybris



Resolve Customer Issues and Execute Service Orders with Cloud CX tools

Thu, 08 Jun 2017 24:00:00 EDT

How are your call center agents and on-site technicians equipped for these situations? Learn how the right tools can help you leverage omnichannel customer support, provide the right resources at the right time, and digitally transform your service organizations. Published by: SAP Hybris



21 Digital E-Commerce Vendors, Rated and Reviewed

Mon, 24 Apr 2017 24:00:00 EDT

You know by now that customer engagement strategies must evolve, but how can you get started? Decision-making starts with knowing your options. Explore Gartner's rating of 21 digital e-commerce platform ready to tackle mobile and social engagement. Published by: SAP Hybris



Vendor Analysis for Multichannel Customer Engagement Tools

Thu, 08 Jun 2017 24:00:00 EDT

Forrester has assessed 22 vendors that offer machine learning, personalization, and ad tech features designed to help marketers interact with their audience. Uncover which 5 capabilities companies should look for to make the decision-making process smoother. Published by: SAP Hybris



Infographic: Europe Media Consumption Study Results

Thu, 08 Jun 2017 24:00:00 EDT

TechTarget has surveyed 730 IT professionals in Europe on their media consumption habits. Check out the key results on this infographic. Published by: ComputerWeekly.com



11 Hot E-Commerce Vendors And How They Stack Up

Fri, 24 Mar 2017 24:00:00 EDT

In this Forrester Research report, learn why firms are investing in e-commerce technology that supports full spectrum selling, personalized digital customer experiences, data-driven merchant tools, and more. Published by: SAP Hybris



Critical Capabilities for E-Commerce Platforms

Tue, 06 Jun 2017 24:00:00 EDT

30% of e-commerce sites will integrate technology from more than 15 vendors to deliver a digital experience by 2018. Learn which capabilities are critical for B2C and B2B organizations delivering a personalized customer experience across channels. Published by: SAP Hybris



A Computer Weekly Buyer's Guide to SAP Hana Deployment

Tue, 09 May 2017 24:00:00 EDT

SAP's Hana in-memory data platform promises to transform business processes. In this 11-page buyer's guide, Computer Weekly looks at how Hana is changing traditional SAP architecture, how it has streamlined customer services for one business, and why there is confusion over Hana implementation. Published by: ComputerWeekly.com



Engaging the Unengaged Consumer

Mon, 05 Jun 2017 24:00:00 EDT

It can feel like today's social and mobile customer is engaged in everything ... except you. How can you deliver an exceptional experience, like those of agile and legacy free market disruptors? Finextra reveals how banks are doing just that in this white paper. Published by: SAP Hybris



Marketing/Sales Alignment: Who is Agile Enough to Win

Thu, 31 Mar 2016 24:00:00 EDT

Can marketing pros load their CRM system with viable leads for sales teams? Here, Aberdeen Group reveals what B2B firms can do (and adopt) to share motivation and collaboration among sales and marketing teams. Published by: SAP Hybris



Computer Weekly – 6 June 2017: General Election 2017: Who gets the tech vote?

Tue, 06 Jun 2017 24:00:00 EDT

In this issue of Computer Weekly, as the UK votes for a new government, examine the digital policies in the manifestos of the Conservative, Labour and Liberal Democrat parties, and hear what IT trade body TechUK would like to see for the tech sector from the next administration. Read the issue now. Published by: ComputerWeekly.com



Supporting The Buyer Journey With Customer Service

Fri, 29 Jul 2016 24:00:00 EDT

50% of all buyers still view customer service as a post-purchase resource, rather than a purchasing aid. Find more survey results from Forrester that reveal how 247 companies approach customer service. Published by: SAP Hybris



Key Trends Affecting Wholesale Distribution

Mon, 05 Jun 2017 24:00:00 EDT

B2B buyers expect the same customer experience in business that they rely on in their personal lives. Learn how wholesalers can embrace new best practices and opportunities in marketing, commerce, sales, and service. Published by: SAP Hybris



The Trifecta of New Sales and Marketing Tools

Sat, 03 Jun 2017 24:00:00 EDT

3 companies, 3 hot tools helping sales and marketing teams reach their goals. Get your dose of CRM inspiration by taking our survey to gain access to key case studies. Learn how marketing automation, chatbots, and predictive analytics are shifting how leads are generated. Published by: TechTarget



Big Data Analytics: How to work smarter with data-driven insights

Fri, 02 Jun 2017 24:00:00 EDT

In this e-guide, learn about the state of adoption of data analytics in Australia, how Commonwealth Bank is making analytics tools more accessible to small companies and how SAS is prepping its marketers for the data flood. Published by: ComputerWeekly.com



National Hotel Chain Flexes Extendibility with Cloud-delivered Apps and Desktops

Mon, 05 Dec 2016 24:00:00 EST

Tune in to learn a cloud-first approach to desktop and app delivery, which will advance brand expansion, as well as maximize margins by keeping overhead down, even in multiple locations. Here, you'll learn how to deliver more reliable and faster access to corporate apps, and seamlessly roll out new ones. Published by: Citrix



Public Housing Authority Builds Its Future on Cloud Desktop Delivery

Thu, 18 Aug 2016 24:00:00 EDT

Watch this video to evaluate cloud-managed app and desktop delivery's ability to reduce infrastructure costs and increase the speed of service delivered to your customers. Provide employees with personalized workspaces accessible anywhere, while ensuring business continuity and reducing both capital and operating expenses. Published by: Citrix



CEM Trends in Government and the Public Sector: Serving a New Generation of Citizens

Thu, 01 Jun 2017 24:00:00 EDT

Explore the results of an Aberdeen Group survey that polled 162 organizations regarding trends and best practices for customer experience management (CEM), social media and CRM, and BI, with a specific focus on government and the public sector. Published by: SAP Hybris



Reasons Why Executives Choose SAP Hybris Commerce Cloud

Thu, 01 Jun 2017 24:00:00 EDT

Find out why more executives at both small and large organizations are choosing SAP Hybris Commerce Cloud for their private cloud-based, integrated commerce, CRM, and content management strategies. Published by: SAP Hybris



CMO Review: Navigating Change in the Digital Landscape

Thu, 01 Jun 2017 24:00:00 EDT

Learn what Alicia Hatch, CMO of Deloitte Digital, has to say about the dangers of ignoring the rate of change and the virtues of embracing technology, integration, and agility. Published by: SAP Hybris



Customer Analytics: Taking the First Step

Tue, 30 May 2017 24:00:00 EDT

In this white paper, learn about a program that can help you gain better customer insights through data visualization. Discover how intuitive dashboards, predictive analytics, and more can help you gain a better view of what your customers want; both now and in the future. Published by: SAS



Your Guide to Building Customer Loyalty with Analytics

Fri, 26 May 2017 24:00:00 EDT

Happy customers mean a growing business, and for that reason, improving customer service with data analytics should be a top priority. Learn how you can get started on this journey by opening this white paper. Published by: SAS



Digital ecosystem business models are consolidating – move quickly!

Fri, 26 May 2017 24:00:00 EDT

This analysis from MIT's Centre for Information Systems Research explains why businesses need to move quickly to take advantage of digital technology. Published by: ComputerWeekly.com



Modernizing the Marketing Organization: 6 Real-World Examples of Marketing Analytics at Work

Thu, 25 May 2017 24:00:00 EDT

Many marketing organizations today are modernizing and championing analytical transformations in their campaigns. Inside, discover 6 practical accounts of how to create a new marketing culture that adds value through data and analytics. Published by: SAS



Your Guide to Becoming a Modern Marketer

Thu, 25 May 2017 24:00:00 EDT

As powerful as analytics is for transforming relationships with your customers, it is equally transformative for the marketing organization itself. Meet 3 modern marketers from SAS and discover marketing analytics examples, plus new ideas on how to become more analytical. Published by: SAS



Infographic: Harvey Nash KPMG CIO Survey 2017

Tue, 23 May 2017 24:00:00 EDT

This infographic from a survey of nearly 9,000 IT leaders in 90 countries shows how CIOs are managing change, prioritising innovation and digital technology, and reporting greater job satisfaction. Published by: ComputerWeekly.com



Computer Weekly:Global Ransomware Attack Could Be a Security Wake-Up Call

Tue, 23 May 2017 24:00:00 EDT

In this week's Computer Weekly, we look at the global WannaCry ransomware attack that spread over 150 countries – will it be the wake-up call to take cyber security seriously? Also, find out how Moscow is leading the way in smart city digitisation. And our latest buyer's guide examines customer experience management. Published by: ComputerWeekly.com



Shift to Remote IT Services Alleviates Support and Help Desk Headaches

Fri, 23 Dec 2016 24:00:00 EST

To meet the challenges for today's support desks, IDG Research has suggested that organizations implement remote IT support services. Learn more about remote IT support services and the benefits it can provide your enterprise. Published by: LogMeIn, Inc.



5 Top Tips To Convert Your Fly-By Audience Into Loyal Subscribers

Wed, 03 May 2017 24:29:42 EDT

The publisher's business model is rapidly changing as media goes digital – often with unfavorable effects such as low user loyalty and engagement and high bounce rate. Follow along as Tom Wilde, Chief Product Officer, Cxense, explains how to convert you audience to loyal subscribers. Published by: Cxense



Worldwide Evaluation of Managed Mobility Services

Wed, 26 Oct 2016 24:00:00 EDT

This Gartner report supplies buyers of managed mobility services (MMS) with a detailed provider evaluation—with special emphasis on devices such as smartphones, tablets and purpose-built field service equipment with embedded connectivity. Download now to discover which MMS offering best suits your enterprise. Published by: IBM



Support Services and Customer Engagement: What's Changing?

Mon, 15 May 2017 24:00:00 EDT

The traditional support organization focused on break/fix is a thing of the past. The successful support organization of 2017 and beyond is one focused on the overall customer experience. Learn about the current state of support services, including how to strengthen your customer experience and engagement strategy. Published by: LogMeIn, Inc.