Published: Wed, 07 Dec 2016 11:05:13 EST
Last Build Date: Wed, 07 Dec 2016 11:05:13 EST
Wed, 30 Nov 2016 24:00:00 ESTThis white paper examines the biggest obstacles to uniting web content management (WCM), marketing, and online commerce systems. Uncover the 3 secrets to success when it comes to transforming the digital customer experience. Published by: Sitecore
Mon, 31 Oct 2016 24:00:00 EDTThis report investigates the current state of online commerce, paying particular attention to issues like web content management (WCM) and architecting a continuous customer journey. Uncover the report's key findings about WCM, e-commerce, and more in order to improve your ability to deliver personalized, differentiated customer experiences. Published by: Sitecore
Tue, 06 Dec 2016 24:00:00 ESTIn this comprehensive report, AIIM Market Intelligence takes an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile and cloud. Published by: ComputerWeekly.com
Tue, 06 Dec 2016 24:00:00 ESTLearn how to power up mobile professionals' productivity with greater portability by optimizing IT to accommodate the demands of your users. Read on to create the optimum IT experience by kick-starting efficiency with devices that multitask and protect devices with recovery services. Published by: Dell, Inc. & Intel®
Wed, 14 Sep 2016 24:00:00 EDTThis case study examines how Macy's optimized their mobile app to improve the customer experience. Find out how they increased market share and awareness by creating targeted mobile features for the millennial demographic with an API-led strategy. Published by: TIBCO Software Inc.
Fri, 27 May 2016 24:00:00 EDTCustomer expectations have risen to all-time highs and show no sign of stopping. Access this white paper to learn about the current state of customer service and how to prepare your business to move forward alongside customer expectations. Published by: Microsoft
Mon, 05 Dec 2016 24:00:00 ESTCloud-based applications empower sales teams with abilities and customizable options of which predecessors could only dream. Access this white paper to learn how sales teams are going to be transforming in the next few years and how to position your team to best handle it. Published by: Oracle Corporation UK Ltd
Mon, 31 Oct 2016 24:00:00 EDTThis white paper will not only explore the significant impact millennials have on communications-related needs and decisions, but will also examine the expectations of today's IT professionals around cloud communications. Published by: TechData Corporation
Mon, 05 Dec 2016 24:00:00 ESTIs your IT meeting its user requirements? Learn how to implement an end-to-end IT management strategy that encapsulates the needs of the modern, mobile, dynamic workforce. Read on to assess your hardware and software, and ensure your IT supports productivity. Published by: Dell, Inc. & Intel®
Fri, 02 Dec 2016 24:00:00 ESTInventory management should be an easy enough task if it really is this vital to your company, but what about when plans go awry and problems start popping up? Read on to learn about the 7 capabilities that business management software offers your organization. Published by: Sage (UK) Limited
Mon, 03 Oct 2016 24:00:00 EDTLearn how retailers are leveraging APIs to improve mobile strategies and enhance consumer engagement. Discover how APIs make your digital assets consumable in any sort of app across a variety of platforms, allowing you to improve customer experiences without sacrificing security for sensitive data. Published by: TIBCO Software Inc.
Fri, 02 Dec 2016 24:00:00 ESTIn this expert e-guide, discover 7 best practices for instituting effective policies for governing sets of big data. Then, learn how a solid data governance plan sows the seeds for a successful self-service analytics program. Published by: IBM
Fri, 02 Dec 2016 24:00:00 ESTIn this guide we reflect on 50 years of business software followed by a look to the future as we explore the evolution from on-premise to cloud systems; analysing Oracle's claim for Infrastructure as a Service (IaaS) business to the proliferation of cloud integrations. Published by: ComputerWeekly.com
Tue, 31 May 2016 24:00:00 EDTMany organizations distribute employee engagement surveys, but how can you ensure that your results lead to actionable insights? This white paper lays out how to put your survey results in the most accurate context possible, see what influences results, and more. Published by: IBM
Thu, 01 Dec 2016 24:00:00 ESTDiscover how you can provide census and self-service survey capabilities to your employees, so you can strategically capture their feedback. With this technology you can connect with your employees more effectively than ever before, and act on relevant insights with improved alacrity. Published by: IBM
Fri, 29 Apr 2016 24:00:00 EDTEmployee engagement programs help both the employee and the organization, and improve the overall chance of success. Access this study to uncover which 8 factors determine an employee engagement program's success. Published by: IBM
Tue, 29 Nov 2016 24:00:00 ESTAchieving excellence today requires visibility into operational, customer, and market data, and speed across the extended supply chain to react to changes in supply and demand. Access this white paper to learn more. Published by: SAP
Tue, 29 Nov 2016 24:00:00 ESTRather than having customers search you out for support, meet them where they are — online. Live chat support is the next major step in customer support services. Access this infographic to learn how chat will enable your support team, improve customer satisfaction, and more. Published by: Bomgar Corp.
Mon, 28 Nov 2016 24:00:00 ESTLearn what you can do to enhance innovation, productivity, and competitiveness by digitizing your extended supply chain. Published by: SAP
Mon, 28 Nov 2016 24:00:00 ESTThis white paper explores ways you can enable a data-driven supply chain that puts the customer at the center, while your business becomes more agile and responsive. Published by: SAP
Tue, 22 Nov 2016 24:00:00 ESTDiscover how to set an effective strategy for Office 365 migration in this e-guide. By reading on, learn about the advantages of its advanced content management and collaboration, as well as iron out potential app migration headaches when moving from Exchange and non-Exchange platforms. Published by: Riverbed Technology, Inc.
Mon, 21 Nov 2016 24:00:00 ESTIn this expert e-guide, we explore how to tackle the challenges of implementing self-service and leveraging big data for advanced analytics. Inside, learn about a search-driven BI approach that enables faster, more data-driven decision-making with smart, highly automated and easy-to-use analytics tools. Published by: CA Technologies
Mon, 28 Nov 2016 24:00:00 ESTExplore 5 key benefits of robotic automation in the contact center, discover how 6 industries have already benefitted from reduced delays, lower operating costs, and fewer mistakes. Published by: NICE Systems, Inc
Mon, 28 Nov 2016 24:00:00 ESTChat is proven to be customer and budget friendly, so why are organizations waiting to pull the trigger? Access this infographic to explore the 10 steps to reaping the full benefits of chat support. Learn how to handle implementation problems to launch and gain value from your chat support channel. Published by: Bomgar Corp.
Mon, 14 Nov 2016 24:00:00 ESTA recent Dimensional Research survey revealed that 70% of companies site app performance as the defining factor of UX. This webcast explores the findings from this survey and David Gehringer, Principal at Dimensional Research, provides insights on how you can develop a lifecycle approach to optimize UX management. Published by: Hewlett Packard Enterprise
Tue, 22 Nov 2016 24:00:00 ESTWith the use of IoT technologies spreading, now is a good time to decide if digital experience monitoring (DEM) is right for your business. Learn some DEM strategies like 50 important stats to understand how you can optimize mobile performance, tips for choosing the right comprehensive social monitoring strategy, and more. Published by: Catchpoint Systems Inc.
Tue, 08 Nov 2016 24:00:00 ESTIn this on-demand webcast, hear from speakers Art Schoeller, VP and Principal Analyst, at Forrester and John Tallarico, VP of Product Management, at Genesys as they reveal new Forrester research on proactive customer communication, including usage, benefits, and a definitive maturity model of proactive customer communication. Published by: Genesys
Thu, 31 Dec 2015 24:00:00 ESTLearn to provide non-stop performance to your customers by enhancing your relationship management software. Specifically, how to improve an implementation of Salesforce by customizing your deployment. Published by: Accenture
Fri, 18 Nov 2016 24:00:00 ESTDiscover five methods for recapturing value by creating more time for your salespeople's' most valuable functions—including advice on how to curb the application flipping, enable social selling, mobilizing CRM apps and analytics, and more. Published by: Microsoft
Tue, 22 Sep 2015 24:00:00 EDTAccess this case study to discover how Argos enabled secure digital retail and seamless integrations across a variety mobile devices and platforms by implementing an API-based strategy to build apps in both open and closed development communities. Published by: TIBCO Software Inc.
Thu, 17 Nov 2016 24:00:00 ESTThis paper explores 3 areas of focus which are important for meeting today's heightened customer demands. You will also see how building a next generation contact center can help you deliver on these critical initiatives. Published by: Accenture
Wed, 16 Nov 2016 24:00:00 ESTDiscover a tool that provides improved Salesforce performance to users. From communications to financial services, many certified professionals take advantage of modified Salesforce technology. Published by: Accenture
Fri, 11 Nov 2016 24:00:00 ESTSales now rely on metrics and data analytics to identify top prospects. Rethinking your sales and marketing is critical to developing a workable cloud strategy. In this guide, compare how 2 companies use different sales technologies to gain a competitive edge. Plus, learn how to transform your sales and marketing strategy for improved results. Published by: Oracle Corporation UK Ltd
Tue, 22 Sep 2015 24:00:00 EDTExplore how an API management platform provides seamless integration across multiple channels and ensures easy communication between your company and its employees, customers, and partners. Find out how retail companies like Coca Cola have already started to leverage APIs to change the transaction experience and boost customer relations. Published by: TIBCO Software Inc.
Tue, 15 Nov 2016 24:00:00 ESTThis white paper outlines SAS solutions and architectural considerations for providing web content personalization. Learn how you can collect clickstream data in the cloud to better analyze customer browsing behavior for more targeted personalization. Published by: SAS
Thu, 21 Jan 2016 24:00:00 ESTThe SPM market saw a 10% growth in 2015 and is expected to continue in this trend. Software spending alone is expected to grow from $715 million to $1.54 billion in 2019. This expert vendor comparison takes an in-depth look at the SPM market, current trends, and provides analysis and comparison of the top 13 SPM vendors. Published by: Oracle Corporation UK Ltd
Tue, 15 Nov 2016 24:00:00 ESTThis paper examines an accelerator for wealth management and Salesforce Financial Services Cloud, exploring how these technologies can help your company succeed in the face of digital disruption. Discover how these tools can boost CRM management, collaboration, analytics, and client onboarding. Published by: Accenture
Tue, 15 Nov 2016 24:00:00 ESTThere's no doubt the future of customer relationship management (CRM) lies in the cloud. This e-guide takes you inside some the organisations in South-East Asia and the rest of APAC who are turning to the cloud to improve their customer service and engagement. Published by: ComputerWeekly.com
Wed, 09 Nov 2016 24:00:00 ESTCustomer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more. Published by: Oracle Corporation UK Ltd
Fri, 11 Nov 2016 24:00:00 ESTLearn about a software which provides the framework for you to implement IoT event-based marketing in this white paper. Find out how you can combine real-time predictive analytics with a rules engine to address business factors like marketing considerations and contact policies by clicking inside. Published by: SAS
Sat, 30 Apr 2016 24:00:00 EDTIn this resource, read about how 200 North American utility providers have leveraged IoT and machine learning, and use their successes and failures to help you get the most out of this new technology. Published by: SAS
Thu, 10 Nov 2016 24:00:00 ESTTwo-thirds of a sales rep's time is spent performing administrative tasks. The amount of time this takes is hurting their chances to make sales. Configure, price, and quote (CPQ) software exists to automate these tasks. Access this white paper to learn more about the capabilities CPQ has to offer your sales team. Published by: Oracle Corporation UK Ltd
Thu, 31 Dec 2015 24:00:00 ESTYour sales team may have the right tools, but if they're missing a fixative--something to hold everything together--they'll never be truly efficient. Access this white paper to explore the 5 core mechanics of configure, price and quote (CPQ) software that can empower your sales team, drive efficiency, and more. Published by: Oracle Corporation UK Ltd
Thu, 31 Dec 2015 24:00:00 ESTYour customers are more empowered than ever before. Providing a great customer experience is what will help boost your customer retention rate. Access this e-book and receive an overview of Oracle sales technology. Plus, learn how to use current sales cloud technology to your advantage. Published by: Oracle Corporation UK Ltd
Wed, 09 Nov 2016 24:00:00 ESTAccess this white paper to learn how user experience management fits into the age of digital transformation, how it ensures high-quality delivery of complex digital services, and more. Published by: Catchpoint Systems Inc.
Tue, 08 Nov 2016 24:00:00 ESTDelivery high quality content to screens all over the world is taxing, especially considering the plethora of devices being used to access it in today's highly mobile world. Learn what important factors media and broadcasters need to take into consideration when deciding on a content delivery platform. Published by: Limelight Networks, Inc.
Tue, 08 Nov 2016 24:00:00 ESTAn online style website that connects consumers to brands needed a comprehensive view of their customers' journey. Access this case study to learn how Rue La La used a customer experience monitoring software to filter out Internet noise and drill down into their mobile website performance analytics for actionable insights. Published by: Catchpoint Systems Inc.
Mon, 07 Nov 2016 24:00:00 ESTLuxury brands have high standards at every step of their processes, especially when it comes to developing complex software. Access this case study to uncover how Vertu, a luxury mobile phone manufacturer, was able to simplify their mobile software development by taking a data-centric approach. Published by: Splunk Services UK Ltd
Mon, 07 Nov 2016 24:00:00 ESTUncover an in-depth look into the modern threat landscape of mobile security, where it has come from and where it is going. Discover how new threats have emerged on the scene, what tactics they are using, and how to effectively counter them. Published by: MobileIron