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Preview: Most Popular White Papers and WebcastsCRM Research

Most Popular White Papers and Webcasts CRM Research

White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe

Published: Fri, 24 Feb 2017 12:35:13 EST

Last Build Date: Fri, 24 Feb 2017 12:35:13 EST


Up and Running in No Time Thanks to UEM

Fri, 30 Dec 2016 24:00:00 EST

In this resource, learn how Unified Endpoint Management can provide your enterprise with better mobile corporate data protection, detailed device information, mobile workspace recovery and more. Published by: Matrix42

Keep Your Contact Center Running Smoothly and Reliably For Better Customer Experiences

Fri, 24 Feb 2017 24:00:00 EST

Your contact center is the heartbeat of your business. You can't afford to compromise on reliability. Every component must interoperate flawlessly, ensuring the uninterrupted service your customers demand. In this product overview, learn about the Genesys Customer Experience Platform, which pairs with AudioCodes to help you achieve this goal. Published by: Genesys

How Woolworths Improved Customer Experience & Employee Engagement

Fri, 24 Feb 2017 24:03:00 EST

Retail giant Woolworths seeked to transform their contact center to deliver an enriched experience to their customers across all their brands. In this case study, discover how they accomplished this goal with a full, omnichannel customer experience platform. Published by: Genesys

Transforming Service Operations for Dramatically Improved Results

Fri, 24 Feb 2017 24:00:00 EST

Datamétrica, a contact center service company in Brazil, struggled with unintegrated legacy systems, manual task gathering, and ineffective analysis of KPIs and team performance. In this case study, learn how they resolved their issues with performance and workforce management, customer satisfaction, and more with workload management software. Published by: Genesys

How To Help Your Contact Center and Keep Customers Happy

Fri, 24 Feb 2017 24:00:00 EST

The ability to manage interactions across channels as a single, coherent conversation is key to keeping your customers engaged and happy. In this product overview, learn about how Conversation Manager from Genesys, a customer experience management platform, can help your contact center. Published by: Genesys

Omnichannel Authentication: Balancing Humanity and Technology

Fri, 24 Feb 2017 24:00:00 EST

Learn how to make authentication processes less cumbersome for your customers with technology for secure, simple engagement. Published by: NICE Systems, Inc

The New Omnichannel Retailer

Fri, 24 Feb 2017 24:00:00 EST

This e-book looks at how retailers should reinvent and simplify their entire operations in terms of sourcing, planning, supply chain, and CX. Learn how to succeed in an omnichannel world and embrace digital disruption. Published by: IBM

How to Manage Mobile Devices, Apps, and Content Simply and Securely

Fri, 30 Dec 2016 24:00:00 EST

Discover how IBM MaaS360 empowers users to manage mobile apps for iOS, Android, Windows, and Blackberry devices simply and securely from an intuitive, user-friendly portal. Access this complimentary 30 day trial to leverage a platform that enables you to manage mobile devices, apps, content, and security. Published by: IBM MaaS360

Using AI-Powered Interaction Analytics to Transform the Enterprise

Thu, 23 Feb 2017 24:00:00 EST

This article examines the business benefits of voice recognition and analysis. Learn the positive outcomes business can realize thanks to customer experience analytics powered by neural networks. Published by: NICE Systems, Inc

Vodafone GmbH Enhanced Customer Experience Across Channels

Thu, 23 Feb 2017 24:00:00 EST

Mobile phone network company, Vodafone GmbH, knew they needed to enhance their customer service. Previously, their communication channels operated in silos that caused customer frustration. Discover how Vodafone GmbH was able to accomplish this goal, and also enable a high-quality mobile app for their customers. Published by: Genesys

Why Omnichannel Customer Engagement Is No Longer Optional

Thu, 23 Feb 2017 24:00:00 EST

Only a mere 7% of customers are extremely satisfied that brands provide a seamless, integrated customer experience across all channels, and omnichannel engagement nearly triples customer retentions. Judging by the numbers, omnichannel is no longer optional. Read this report to uncover how you can integrate omnichannel into your CRM system. Published by: Genesys

How Retailer Marks and Spencer Is Raising The Bar In Customer Service With Omnichannel Technology

Thu, 23 Feb 2017 24:05:08 EST

Most customers today expect that companies will perform well across all available channels. But the reality is that some companies may rate highly with customers with one channel, while lacking in another. Inside, learn how leading retailer Marks and Spencer is using an omnichannel engagement platform to help raise their customer experience bar. Published by: Genesys

Technology and the CMO in a Digital Era

Thu, 23 Feb 2017 24:00:00 EST

This interactive paper presents the key results from the IBM Institute for Business Value's recent report, "Redefining Markets: Insights from the Global C-suite Study – the CMO Perspective." Examine how CMOs can meet the challenges of marketing in a digital world. Published by: IBM

How PayPal Improved Global Customer and Employee Engagement & Managed Growth

Thu, 23 Feb 2017 24:00:00 EST

PayPal needed a way to straighten out their customer experience, improve global insights, and employ a scalable system in the face of double-digit growth. In this case study, learn how this global finance giant tackled these hurdles to differentiate their customer service and manage their explosive growth Published by: Genesys

Overcome The Limitations of Current MDM Solutions

Thu, 31 Dec 2015 24:00:00 EST

In this white paper, you will discover how to overcome the limitations of current container-based MDM/MAM solutions. Published by: Matrix42

Leveraging Big Data To Power Strong Customer Connections

Fri, 17 Feb 2017 01:11:54 EST

Big data has provided incredible opportunities for marketing, including improving the customer experience. But how do you create a strong connection to the right audience through big data? In this in-depth webcast, discover expert insights and a panel discussion to help you craft your best big data plan and reach the right audience. Published by: Oracle Corporation

Strategic Marketing Software Boosts Inbound Marketing Tactics

Wed, 15 Feb 2017 24:00:00 EST

Marketers know that their very tools and strategies have to change in the era of inbound marketing. In this expert handbook, learn about tools necessary for a successful marketing software strategy, what to buy, and how to think about those software purchases in the context of your existing infrastructure and operations. Published by: SearchCRM

Strategic Planning Tools for Contact Centers

Wed, 22 Feb 2017 24:00:00 EST

This white paper explores how to leverage contact center strategic planning tools to predict performance more accurately and provide comprehensive what-if analysis capabilities. Discover how to get key answers to tough operational questions so that you can react to change faster and with more agility. Published by: Genesys

From Data to New Customers: How Big Data Improves Customer Experience

Wed, 15 Jul 2015 24:00:00 EDT

The big data analytics process is speeding up to offer improved customer experiences. Watch this 3 minute video to learn how big data is being leveraged faster than ever to ensure that customers get what they need and repeat business. Published by: IBM

Transforming Business Processes: Delivering Fast, Accurate Service, and Improving Customer Experience

Wed, 22 Feb 2017 24:00:00 EST

All companies should be striving to reduce or eliminate errors to avoid alienating customers, partners and others in the business ecosystem. Learn how robotic automation can help companies achieve these goals. Published by: NICE Systems, Inc

The UEM Difference

Fri, 30 Dec 2016 24:00:00 EST

Unified Endpoint Management (UEM) gives IT leaders the power to conquer today's increasingly complex mobile workforce. Learn about all the benefits UEM could be providing your business in this white paper. Published by: Matrix42

Largest Childcare Provider in the Netherlands Ensures Secure Digital Communications

Fri, 30 Dec 2016 24:00:00 EST

The largest childcare provider in the Netherlands needed better mobility management to ensure communications taking place on their iPads were secure and reliable for their users. In this case study, learn how the childcare provider was able to strengthen their mobile management. Published by: Matrix42

How Unified Endpoint Management Can Impact Your Enterprise

Thu, 14 Jul 2016 24:00:00 EDT

Watch this short video to learn how Unified Endpoint Management can solve your mobility management issues by consolidating the management of traditional and mobile endpoints. Published by: Matrix42

Foundation Paraguay: Eliminate Poverty Video

Mon, 29 Feb 2016 24:00:00 EST

Fundación Paraguaya, a non-profit organization that helps people get out of poverty, needed to move from paper to digital as quickly as possible. Learn how the company was able to accelerate their digital transformation by implementing mobile technologies in this short video. Published by: Hewlett-Packard Enterprise

Microsoft Dynamics 365: Changing the CRM, ERP Cloud Game

Wed, 08 Feb 2017 24:00:00 EST

With Dynamics 365 integration, Microsoft has changed the game for other CRM systems, and transformed how companies buy cloud services. In this expert guide, learn what this change spells out for the future of cloud ERP and CRM systems, and how you can leverage it in your company. Published by: Microsoft

How Automated Contact Services Help One Health Center Reduce Missed Appointments

Thu, 09 Feb 2017 24:00:00 EST

In this e-guide, discover how to improve communication between contact center agents and customers by integrating an automated contact service. Published by: Microsoft

Technology and the CMO in the Digital Era: Webcast

Mon, 13 Feb 2017 24:00:00 EST

Companies that make customer experience a priority in this environment will emerge on top. Learn what CMOs are doing to be successful with this fundamental change. Published by: IBM

Transforming the Customer Experience

Fri, 10 Feb 2017 24:00:00 EST

82% of CMOs report feeling unprepared for the digital shift in the customer lifecycle, but delivering a 5-star experience is still possible. Learn what you can do to improve the omnichannel customer experience in this white paper. Published by: IBM

Prepping Your Future-Ready Workforce

Fri, 10 Feb 2017 24:00:00 EST

Use this interactive resource as a guide to building a solid understanding of your mobile users, and deliver the desktops, apps, and mobile capabilities they demand. Access now to see illustrated in-depth user profiles that will help you determine which virtualization strategies to employ in your enterprise. Published by: Dell India

Overcome Limitations to Unlocking Customer Insights

Fri, 18 Apr 2014 24:00:00 EDT

Our e-guide, Unlock Customer Insight: The Role of Analytics, explores why unlocking customer insight from analytics can be so difficult and offers strategies to overcome limitations. Learn from TripAdvisor, Life Time Fitness, and others on unlocking and using data insights to improve the health of marketing and customer service initiatives. Published by: TechTarget

How to Leverage an Automated Framework for Container-Based App Development

Mon, 03 Oct 2016 24:00:00 EDT

APIs, DevOps, microservices, and automation – they're all fueling faster innovation, but does your organization have a way to bring all of these tools together for simplified app development? Watch this video to explore how to leverage an automated framework and empower users with container-based continuous integration and delivery capabilities. Published by: Red Hat

Proactively Manage Aftersales; Better Service Customers

Wed, 31 Aug 2016 24:00:00 EDT

Today's hyper-connected customers expect relevant, personalized services anywhere at any time, even in their cars. Access this white paper to learn how to deliver on these customer expectations and capitalize on them. Published by: Hewlett-Packard Enterprise

Leveraging Enterprise Mobility to Impact Your Entire Organization

Mon, 01 Aug 2016 24:00:00 EDT

Using retail banking as an example, explore 4 benefits of leveraging enterprise mobility solutions, and receive an introduction to HPE's mobility services. Published by: Hewlett-Packard Enterprise

Enabling the Workforce of the Future in Government

Fri, 30 Dec 2016 24:00:00 EST

Enabling the mobile workplace is no simple task. That's why GovLoop sat down with HP Enterprise's Bryan Coapstick, Director of Mobility and Workplace Services, and Trevor Gordon, United States Public Sector Practice Principal for Mobility and Workplace Services, to explore what the workplace of the future is and how your agency can achieve it. Published by: Hewlett-Packard Enterprise

How Mobility is a Key Link in Your Product Profit Chain

Fri, 03 Feb 2017 24:00:00 EST

Mobility has become a critical channel in how businesses interact with customers. For example, in banking, mobility is detrimental for selling products and services along their product profit chain. Learn how you can transform operations and enhance customer relationships with mobile solutions using the banking industry as a use case. Published by: Hewlett-Packard Enterprise

Transform Your Business For The New Customer Standard: How To Create A Digital Enterprise

Fri, 01 Jul 2016 24:00:00 EDT

With new technology, it has never been easier to disrupt your competition, but it's also never been easier to be disrupted. Thriving with customers requires a new model for IT, one that's transformed for continuous value creation. Discover what you need to know about digital enterprises to better meet your customers' goals. Published by: Hewlett-Packard Enterprise

3 Tips to Boost Workforce Enablement

Thu, 02 Feb 2017 24:00:00 EST

Does your IT fully understand its workers' needs? Download this infographic to learn how to boost mobile and remote workforce productivity with tailored devices and infrastructure. In addition, you'll key into how to level up your virtual app and device security. Published by: Dell India

The 'Connected' Associate: Technology Empowers Your Workforce And Fast-Tracks Your Omnichannel Sales

Tue, 31 Jan 2017 24:00:00 EST

When looking towards the future of retail, enabling IoT connectivity should be on the top of your list. Learn how your retail business can improve customer experience with employees empowered by IoT, otherwise known as "connected associates." Published by: SOTI Inc.

Case Study: H1 Communication AB

Fri, 27 Jan 2017 24:00:00 EST

How can H1 Communication AB, with its hand in so many different fields, deliver for all of its clients? Access this case study to find out how H1 was able to leverage Mitel products to focus on superior customer experience, reduce maintenance time, and more. Published by: Mitel Networks Limited

Focus: Mobile enterprise

Fri, 27 Jan 2017 24:00:00 EST

Introduction In the last decade or so, mobile devices – mobiles, then smart phones and tablets – have come into companies and organisations to change the ways business applications are put to work. Published by:

Luisa Via Roma Pairs Data and Design in Style with Analytics and APM

Thu, 04 Aug 2016 24:00:00 EDT

Explore how Luisa Via Roma, an Italian design house, leveraged a software analytics cloud platform to generate key insights into how their diverse array of customers interacted with their website. Discover how they improved the customer experience as well as how they achieved continuous delivery, improved frontend performance monitoring, and more. Published by: New Relic

Discover the Secrets to Providing Excellent Customer Service

Sun, 01 May 2016 24:00:00 EDT

In a recent survey, 95% of customer service leaders identified connectingservice processes as their top goal – and also as their biggest challenge. In this infographic, learn what other challenges are plaguing your customer service peers, and discover 3 strategies for modernizing your customer service. Published by: ServiceNow

Microsoft Dynamics CRM: A Look at New Features and Uses

Tue, 24 Jan 2017 24:00:00 EST

This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals. Published by: Microsoft

How You Can Deliver Proactive Customer Service

Tue, 06 Dec 2016 01:05:15 EST

In this webcast, Mary Wardley, Vice President of Enterprise Applications and CRM Software at IDC, discusses the future of customer service and what you can do to strengthen existing customer service, including how to be proactive and deliver quality experiences, technologies that can be used to enhance the customer experience, and much more. Published by: ServiceNow

How To Overcome Customer Service Challenges With CRM

Wed, 14 Dec 2016 24:57:10 EST

Many organizations suffer from consumer pain points such as shipping costs and delivery, lackluster service delivery, or market complexity. Luckily, the evolution of CRM can help you work through these challenges. In this webcast, discover how to get the most out of your CRM systems and processes. Published by: ServiceNow

Deliver Better Digital Customer Experiences with Software Analytics

Mon, 31 Oct 2016 24:00:00 EDT

To drive down into the digital customer experience, explore the use of an analytics platform that delivers end-to-end visibility into the performance of your website and apps, and the experiences they deliver. Discover how to approach customer experience management like a team sport and uncover a 4 step method for improving customer experiences. Published by: New Relic

10 Trends Impacting Your Contact Center & How to Profit From Them

Tue, 24 Jan 2017 24:00:00 EST

Engaged consumers buy 90% more frequently and spend 60% more per transaction. Your ability to create the best customer experience determines how your customers view your business – and how much you profit. Discover the top 10 trends impacting your customer experience, and how you can turn them into loyalty-building profitable opportunities. Published by: Mitel Networks Limited

The Mobile Testing Checklist: A Guide to help Investigate Mobile Testing Solutions and Trigger Structured Discussions and Decisions

Tue, 24 Jan 2017 24:00:00 EST

This white paper examines the three-phase process of assessing mobile app testing tools with a user experience mindset. Learn about user experience analysis, weighing the tool's features, and proof of concept (POC) development. Published by: Hewlett Packard Enterprise

Digital Transformation 2016 Highlights: Tips and Lessons Learned

Sat, 31 Dec 2016 24:00:00 EST

For everything from IT management to analytics and enterprise security, explore how to manage, accelerate, and optimize your digital transformation. Discover how to get the most out of the software that helps you run your business with the top lessons learned from 2016 for DevOps practices, hybrid IT, self-service, and more. Published by: Hewlett-Packard Enterprise

How to Write a Mobile Policy Document Employees will Actually Follow

Fri, 30 Dec 2016 24:00:00 EST

How do you construct a mobile policy that ensures productivity and protection? This white paper is your guide to building a policy document that users will actually follow. End user confusion and empower your enterprise now. Published by: BlackBerry