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Preview: Most Popular White Papers and WebcastsCRM Research

Most Popular White Papers and Webcasts CRM Research

White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe

Published: Tue, 28 Mar 2017 14:35:13 EDT

Last Build Date: Tue, 28 Mar 2017 14:35:13 EDT


Investing in the Data Center to Meet Modern Customer Demands

Tue, 14 Mar 2017 24:00:00 EDT

Data center modernization is one way to boost digital transformation and innovation efforts. Learn about the problems with the current IT landscapes and how to go about solving them with in-memory data management. Published by: Red Hat

How to Transform Your Business and Customer Experiences by Connecting Data

Mon, 27 Mar 2017 24:00:00 EDT

Organizations struggle to solve one underlying problem: Data is fragmented. Discover 4 core problems one data strategy can mitigate. Published by: Tealium

Ovum Report: The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms

Mon, 27 Mar 2017 24:00:00 EDT

This Ovum report analyzes where call center technology infrastructure deployments are now. Explore the total cost of ownership (TCO) of cloud vs. on-premise tools, current state of the market (what's happening in North America, UK, Northern Europe, Asia-Pacific and the Caribbean), scenario analyses, and more. Published by: Genesys

Connect Your Data Across Every Team, Vendor, and Touchpoint in Real Time

Wed, 22 Mar 2017 24:00:00 EDT

Learn about an integrated approach to collecting and managing customer data, and making it available in real time. Learn about benefits that can help you gain a deeper understanding of customer behavior. Published by: Tealium

Increase Campaign Effectiveness, Maximize Existing Customer Relationships, and Lower Attrition

Tue, 21 Mar 2017 24:00:00 EDT

Real-time data focuses on influencing visitor activity, leading to conversion, retention and loyalty. Explore capabilities of real-time data management tools that can help you take action to increase revenue. Published by: Tealium

Achieve A Single View Of The Retail Customer For Deeper Insight

Tue, 21 Mar 2017 24:00:00 EDT

Consumer behavior changes constantly, threatening retailers' business objectives. But there are new opportunities for retailers willing to capture and analyze this behavior to gain insights and maintain their edge. Discover how to push your company to adapt to the evolving customer. Plus, learn about the role big data plays in this new landscape. Published by: Hortonworks

Why Self-Service BI Tools Aren't Working Out As Planned & What You Can Do About It

Mon, 20 Mar 2017 24:00:00 EDT

Many BI vendors have, for years, sold their clients the idea that self-service technology is the future. But research shows that business users still aren't adapting to self-service. Learn why self-service isn't working out as planned, and discover an alternative to self-service tools that may benefit your business. Published by: Yellowfin

Contextual Marketing: Stop Neglecting your Audience

Mon, 20 Mar 2017 24:00:00 EDT

With the right technology, today's marketers can understand, segment, and engage their audiences better. Access this white paper and learn how you can grow leads, increase conversions, and decrease future churn. Published by: Tealium

Winning Over Your Customers with Video Support

Tue, 14 Mar 2017 24:29:52 EDT

Products are becoming more complex while IT is being downsized, leading to more customers calling in for support. Building the business case for innovative capabilities such as video support is an important step you can take to combat this. Learn how you can embrace video chat, and discover and why current tools aren't meeting challenges. Published by: LogMeIn Rescue Lens

SAP Innovates Cloud Apps by Reimagining Server and Desktop Ecosystem

Sat, 31 Dec 2016 24:00:00 EST

Users expect to be able to connect to corporate resources, regardless of location, and need responsive tools wherever they may be. Click into this infographic to discover how SAP meets the growing demand for fast, anytime, anywhere cloud-based access to its enterprise apps by reimagining its desktop environment. Published by: Lenovo

Using Video Chat to Boost CX: Pros and Cons

Mon, 13 Mar 2017 24:00:00 EDT

There are several potential benefits to using video chat as a customer communication channel. One benefit is: it can help create personalized customer experiences in a real and visual way. Why isn't it gaining more traction then? In this expert guide, discover the benefits, challenges, and history of online video chat. Published by: LogMeIn Rescue Lens

Contact Centers: Understand the Requirements for New Communication Forums

Mon, 13 Mar 2017 24:00:00 EDT

Today, contact centers have to deal with an influx of new channels through which customers can communicate. But each new communication forum has its own requirement to be effective. Inside this guide, discover the requirements to new forums including video, chat, social, and SMS. Plus, learn how to measure your success in these new channels. Published by: LogMeIn Rescue Lens

Secure Mobile Access for BYOD

Fri, 30 Dec 2016 24:00:00 EST

Bring-your-own-device (BYOD) initiatives carry inherent risks. And securing BYOD with layers of disparate technologies can create security gaps. This e-book explores how converged tools can ensure mobile workforce management and mobile security management. Published by: SonicWall

Analysts Tackle Digital Transformation, CX Struggles

Mon, 06 Mar 2017 24:00:00 EST

Learn about key issues impeding multinational organizations' efforts to achieve successful digital transformation strategies. Discover what The Economist Intelligence Unit (EIU) and analysts at Forrester have to say about overcoming barriers. Published by: Dell EMC

Explore the Changing Contact Center Landscape

Mon, 06 Mar 2017 24:00:00 EST

New technology is shifting contact centers in a different direction – one that appeals more to current customer expectations. In this expert guide, discover new opportunities available for contact centers. Explore why infrastructure has become a major concern, new multichannel technology, and how one call center made social media work. Published by: LogMeIn Rescue

The Road to Strategic Website Design

Wed, 08 Mar 2017 24:00:00 EST

Despite efforts (and money) to attract website traffic, conversions remain low. Learn why organizations need comprehensive tools that help them listen to customer data, leverage in-house or basic testing features, and improve both revenue and engagement. Published by: OpenText

London Theatre Direct Presents APIs for Better Ticket Selling

Thu, 16 Feb 2017 24:00:00 EST

Learn how London Theatre Direct leveraged an API platform to make their system more user-friendly, creating real-time availability for ticketing, secure booking, and customer reviews. Discover how they turned open APIs into a key business differentiator that offers high-volume traffic, reliability, and better customer experiences. Published by: TIBCO Software Inc.

Improving Your Sales Performance with the Right Tools, Strategy

Wed, 01 Mar 2017 24:00:00 EST

The goal of any business is to have a successful sales department. In this expert e-guide, learn what you need to do to improve your sales strategy. First, discover how to overcome hurdles when choosing the right sales tools for your business. Then, learn about sales performance management (SPM) and planning in the context of corporate strategy. Published by: Xactly

Digital Experience Portals: A Modern Approach To Secure, Multichannel Customer Experiences

Mon, 06 Mar 2017 24:00:00 EST

This report provides insights into what customers expect in the age of the web-based customer experience – a.k.a. the digital experience (DX.) Published by: OpenText

Best Practices for Microservices

Fri, 10 Feb 2017 24:00:00 EST

This webcast explores the concept of microservices, defining what they are, how to implement them, and how to optimize their value. Uncover microservices best practices and learn from a series of experts how to leverage APIs, enable continuous delivery, optimize automation, implement a hybrid integration platform, and more. Published by: MuleSoft

PT Diamond Cold Storage Finds the Coolest Way to Run SAP HANA on IBM Power Systems

Wed, 01 Mar 2017 24:00:00 EST

PT Diamond Cold Storage needed to invest in in the latest technologies that could enable them to service their customers faster. Learn how they leveraged HANA to accomplish 3 key goals to make this happen. Published by: IBM

2017 IT Priorities in the Middle East

Wed, 01 Mar 2017 24:00:00 EST

Benchmark your IT spending plans with our in-depth study of IT spending priorities in the Middle East. Published by:

How Unified Endpoint Management Can Impact Your Enterprise

Fri, 29 Jul 2016 24:00:00 EDT

Watch this short video to learn how Unified Endpoint Management can solve your mobility management issues by consolidating the management of traditional and mobile endpoints. Published by: Matrix42

Modern Warehouse Management for the New Fulfillment Economy

Tue, 28 Feb 2017 24:00:00 EST

Unaligned processes, technologies and corporate structures affect warehouse operations and the customer experience. Learn how to avoid these issues with cloud warehouse management tools. Published by: Oracle Corporation

Building a Winning Sales Management Strategy

Mon, 27 Feb 2017 24:00:00 EST

Companies that want to grow often focus on the wrong tactics in their sales management strategy. This can not only lead to missed opportunities, but also to a waning sales culture. In this expert e-guide, discover 4 myths about sales management strategy and 5 tactics that will help you strengthen your sales culture. Published by: Xactly

5 Tech Trends Redefining The Customer Experience

Mon, 27 Feb 2017 24:00:00 EST

The defined customer experience is always changing. With the growth of the digital era, it's important to shift your business in the right way – and interact with your customers the way they want. In this white paper, discover the 5 biggest tech trends that are redefining the customer experience, and learn how to harness them for your business. Published by: Genesys

The Disruptive Power of SAP HANA

Mon, 27 Feb 2017 24:00:00 EST

SAP HANA and S/4HANA are key enablers of a quick, easy, flexible handling of data. Learn how to define and meet customer needs with this approach. Published by: IBM

Case Study: How Atom Bank Used CEM To Become The UK's First All-Digital Bank

Mon, 27 Feb 2017 24:02:58 EST

In the digital age, it's become necessary for businesses to constantly rework and reimagine how they interact with their customers. In this case study, learn how Atom Bank became the UK's first all-digital bank. Discover how customer experience technology was implemented to allow customers to communicate using voice, chat, email or social media. Published by: Genesys

Up and Running in No Time Thanks to UEM

Fri, 30 Dec 2016 24:00:00 EST

In this resource, learn how Unified Endpoint Management can provide your enterprise with better mobile corporate data protection, detailed device information, mobile workspace recovery and more. Published by: Matrix42

How To Help Your Contact Center and Keep Customers Happy

Fri, 24 Feb 2017 24:00:00 EST

The ability to manage interactions across channels as a single, coherent conversation is key to keeping your customers engaged and happy. In this product overview, learn about how Conversation Manager from Genesys, a customer experience management platform, can help your contact center. Published by: Genesys

Omnichannel Authentication: Balancing Humanity and Technology

Fri, 24 Feb 2017 24:00:00 EST

Learn how to make authentication processes less cumbersome for your customers with technology for secure, simple engagement. Published by: NICE Systems, Inc

The New Omnichannel Retailer

Fri, 24 Feb 2017 24:00:00 EST

This e-book looks at how retailers should reinvent and simplify their entire operations in terms of sourcing, planning, supply chain, and CX. Learn how to succeed in an omnichannel world and embrace digital disruption. Published by: IBM

How to Manage Mobile Devices, Apps, and Content Simply and Securely

Fri, 30 Dec 2016 24:00:00 EST

Discover how IBM MaaS360 empowers users to manage mobile apps for iOS, Android, Windows, and Blackberry devices simply and securely from an intuitive, user-friendly portal. Access this complimentary 30 day trial to leverage a platform that enables you to manage mobile devices, apps, content, and security. Published by: IBM MaaS360

Using AI-Powered Interaction Analytics to Transform the Enterprise

Thu, 23 Feb 2017 24:00:00 EST

This article examines the business benefits of voice recognition and analysis. Learn 5 positive outcomes businesses can realize thanks to customer experience analytics powered by neural networks. Published by: NICE Systems, Inc

Vodafone GmbH Enhanced Customer Experience Across Channels

Thu, 23 Feb 2017 24:00:00 EST

Mobile phone network company, Vodafone GmbH, knew they needed to enhance their customer service. Previously, their communication channels operated in silos that caused customer frustration. Discover how Vodafone GmbH was able to accomplish this goal, and also enable a high-quality mobile app for their customers. Published by: Genesys

Why Omnichannel Customer Engagement Is No Longer Optional

Thu, 23 Feb 2017 24:00:00 EST

Only a mere 7% of customers are extremely satisfied that brands provide a seamless, integrated customer experience across all channels, and omnichannel engagement nearly triples customer retentions. Judging by the numbers, omnichannel is no longer optional. Read this report to uncover how you can integrate omnichannel into your CRM system. Published by: Genesys

How Retailer Marks and Spencer Is Raising The Bar In Customer Service With Omnichannel Technology

Thu, 23 Feb 2017 24:05:08 EST

Most customers today expect that companies will perform well across all available channels. But the reality is that some companies may rate highly with customers with one channel, while lacking in another. Inside, learn how leading retailer Marks and Spencer is using an omnichannel engagement platform to help raise their customer experience bar. Published by: Genesys

Technology and the CMO in a Digital Era

Thu, 23 Feb 2017 24:00:00 EST

This interactive paper presents the key results from the IBM Institute for Business Value's recent report, "Redefining Markets: Insights from the Global C-suite Study – the CMO Perspective." Examine how CMOs can meet the challenges of marketing in a digital world. Published by: IBM

Overcome The Limitations of Current MDM Solutions

Thu, 31 Dec 2015 24:00:00 EST

In this white paper, you will discover how to overcome the limitations of current container-based MDM/MAM solutions. Published by: Matrix42

Leveraging Big Data To Power Strong Customer Connections

Fri, 17 Feb 2017 01:11:54 EST

Big data has provided incredible opportunities for marketing, including improving the customer experience. But how do you create a strong connection to the right audience through big data? In this in-depth webcast, discover expert insights and a panel discussion to help you craft your best big data plan and reach the right audience. Published by: Oracle Corporation

Strategic Marketing Software Boosts Inbound Marketing Tactics

Wed, 15 Feb 2017 24:00:00 EST

Marketers know that their very tools and strategies have to change in the era of inbound marketing. In this expert handbook, learn about tools necessary for a successful marketing software strategy, what to buy, and how to think about those software purchases in the context of your existing infrastructure and operations. Published by: SearchCRM

Strategic Planning Tools for Contact Centers

Wed, 22 Feb 2017 24:00:00 EST

This white paper explores how to leverage contact center strategic planning tools to predict performance more accurately and provide comprehensive what-if analysis capabilities. Discover how to get key answers to tough operational questions so that you can react to change faster and with more agility. Published by: Genesys

From Data to New Customers: How Big Data Improves Customer Experience

Wed, 15 Jul 2015 24:00:00 EDT

The big data analytics process is speeding up to offer improved customer experiences. Watch this 3 minute video to learn how big data is being leveraged faster than ever to ensure that customers get what they need and repeat business. Published by: IBM

Transforming Business Processes: Delivering Fast, Accurate Service, and Improving Customer Experience

Wed, 22 Feb 2017 24:00:00 EST

How is your company striving to reduce errors caused by manual data entry? Learn how automation can help you streamline error-prone processes and avoid a negative customer experience. Published by: NICE Systems, Inc

The UEM Difference

Fri, 30 Dec 2016 24:00:00 EST

Unified Endpoint Management (UEM) gives IT leaders the power to conquer today's increasingly complex mobile workforce. Learn about all the benefits UEM could be providing your business in this white paper. Published by: Matrix42

Largest Childcare Provider in the Netherlands Ensures Secure Digital Communications

Fri, 30 Dec 2016 24:00:00 EST

The largest childcare provider in the Netherlands needed better mobility management to ensure communications taking place on their iPads were secure and reliable for their users. In this case study, learn how the childcare provider was able to strengthen their mobile management. Published by: Matrix42

How Unified Endpoint Management Can Impact Your Enterprise

Thu, 14 Jul 2016 24:00:00 EDT

Watch this short video to learn how Unified Endpoint Management can solve your mobility management issues by consolidating the management of traditional and mobile endpoints. Published by: Matrix42

Technology and the CMO in the Digital Era: Webcast

Mon, 13 Feb 2017 24:00:00 EST

Companies that make customer experience a priority in this environment will emerge on top. Learn what CMOs are doing to be successful with this fundamental change. Published by: IBM

Transforming the Customer Experience

Fri, 10 Feb 2017 24:00:00 EST

82% of CMOs report feeling unprepared for the digital shift in the customer lifecycle, but delivering a 5-star experience is still possible. Learn what you can do to improve the omnichannel customer experience in this white paper. Published by: IBM

Prepping Your Future-Ready Workforce

Fri, 10 Feb 2017 24:00:00 EST

Use this interactive resource as a guide to building a solid understanding of your mobile users, and deliver the desktops, apps, and mobile capabilities they demand. Access now to see illustrated in-depth user profiles that will help you determine which virtualization strategies to employ in your enterprise. Published by: Dell India