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Preview: Most Popular White Papers and WebcastsCRM Research

Most Popular White Papers and Webcasts CRM Research

White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe

Published: Thu, 19 Jan 2017 13:55:13 EST

Last Build Date: Thu, 19 Jan 2017 13:55:13 EST


Contact center software features help fulfill the customer's journey

Thu, 19 Jan 2017 24:00:00 EST

From cutting costs to guaranteeing a better customer service experience, contact center infrastructure updates can make a huge difference. Published by: SearchCRM

The 8 Types of Questions Your Customers Ask Online

Thu, 19 Jan 2017 24:00:00 EST

Consumers want a one-stop shop for their customer service, but most companies fail to deliver this experience and live agents are expensive. That's where virtual agents come in. Access this white paper to learn which 8 types of questions virtual agents can handle and how to optimize your contact center to handle them. Published by: [24]7

How Digital Transformation Drives New Revenue Opportunities

Mon, 14 Nov 2016 24:00:00 EST

Digital transformation asks, How can I use technology to drive better business outcomes? Download now to learn from forward-thinking CIOs how to lay the foundation for a successful digital transformation and drive new revenue opportunities in your enterprise. Published by: Presidio Networked Solutions

Welcome to the Age of Intent: Five Major CX Trends for 2017

Wed, 18 Jan 2017 24:00:00 EST

Customer experience is becoming a major differentiator in an increasingly digital marketplace. Access this white paper to uncover the 5 key trends for improving customer experience this year. Published by: [24]7

Let's Chat: 4 Limitations of Automated Agents in the Contact Center

Wed, 11 Jan 2017 24:00:00 EST

In this e-guide, experts reveal four chatbot challenges. Learn how to overcome each one, so you can focus on driving innovation in the contact center. Published by: Genesys

How to Improve Customer Experience for Online Shoppers

Fri, 30 Dec 2016 24:00:00 EST

Access this white paper to learn 5 ways to improve the customer experience you offer your online shoppers. Discover how chat should fit into this experience, how to make self-service easier, and just how much you can automate without making customers feel disconnected. Published by: [24]7

Why is Customer Service So Bad at Handoffs?

Fri, 30 Dec 2016 24:00:00 EST

64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and what your company can do to meet customer expectations. Published by: [24]7

The Robot Apocalypse: Chatbots Make Agents Extinct

Fri, 30 Dec 2016 24:00:00 EST

76% of customers prefer digital self-service above other customer service channels, but relying too heavily on artificial intelligence, like chatbots, creates a lot of problems. Access this white paper to discover where the balance lies between live, empathetic humans, and fast, low-cost, automated robots. Published by: [24]7

Humanize the Customer Experience

Fri, 30 Dec 2016 24:00:00 EST

49% of customers have switched brands due to bad customer experiences and feeling very disconnected from the companies they try to interact with. Access this white paper to discover 4 ways to humanize your digital customer experience. Published by: [24]7

Profiting from CRM Deployments in the Cloud

Mon, 16 Jan 2017 24:00:00 EST

Combining CRM and ERP cloud tools into a single strategy offers a level of visibility that is necessary to today's decision-making. Learn how you can help your clients make ordering, selling, invoicing and reporting processes easier and faster by leveraging streamlined business management software. Published by: Microsoft

Gartner Report: Critical Capabilities for Contact Center Infrastructure

Thu, 19 May 2016 24:00:00 EDT

Contact Center Infrastructure (CCI) evaluation is a technically complex process that's further complicated by the different requirements for omnichannel, high availability, and integration as part of a Customer Engagement Center (CEC). Access this report to learn about 9 critical capabilities for evaluating CCI, 3 CCI use cases, and more. Published by: Genesys

eBook: Not all Customer Experience Platforms are Created Equal

Fri, 13 Jan 2017 24:00:00 EST

In this ebook, learn 5 key features that you need in your next customer experience platform. Discover the benefits of a single platform for distribution and optimization, SLA adherence across all engagement channels, flexibility for cloud, on-premises, or hybrid environments, and more. Published by: Genesys

CW ANZ January 2017: The role of cognitive computing in data analytics

Fri, 13 Jan 2017 24:00:00 EST

This month's CW ANZ takes a look at how cognitive computing applications present new business challenges to enterprises. Published by:

Microsoft Dynamics 365 for Financials Partner FAQ

Tue, 01 Nov 2016 24:00:00 EDT

Explore FAQs of Microsoft Dynamics 365. Find answers to commonly asked questions surrounding who the technology is really designed for, capabilities of the product, pricing and licensing, and partnership programs. Published by: Microsoft

How to Monetize Your Data

Sat, 31 Dec 2016 24:00:00 EST

Explore the concepts of direct and indirect data monetization. Discover essential tips for monetizing your data by generating critical insights, leveraging APIs, implementing self-service, and more. Plus, you'll uncover 3 case studies of how companies have already started to put their data to work for them. Published by: Yellowfin

Economic Benefits of Migrating from On-Premises to Microsoft Office 365

Thu, 12 Jan 2017 24:00:00 EST

Over a 3-year period, Forrester interviewed 35 healthcare organizations that realized over $7.5 million in risk-adjusted benefits by moving their on-premise Microsoft Office solution to Microsoft Office 365. Access this infographic for results from Forrester's survey in numbers. Published by: Microsoft

6 Ways Your EMR is Coming up Short and How a CRM Solution Can Help

Thu, 12 Jan 2017 24:00:00 EST

Access this infographic to uncover 6 steps to use your CRM tools to boost your EMR system and positively impact the patient and provider experience. Published by: Microsoft

CRM and the Future of Healthcare Engagement

Tue, 10 Jan 2017 24:00:00 EST

While CRM started as a tool for salespeople, CRM tools now play a vital role in healthcare as well. To understand the future of CRM in healthcare, it's important to understand how CRM solutions are being applied. Explore 5 common uses of CRM in healthcare, 4 ways analytics can serve healthcare and business purposes, and more. Published by: Microsoft

Empowering Health

Tue, 10 Jan 2017 24:00:00 EST

Access this e-book to learn about 4 key health IT areas that support the evolution of healthcare, as well as how 5 health organizations are modernizing with cloud-first, mobile-first solutions. Published by: Microsoft

The State of Customer Success

Tue, 12 Apr 2016 24:00:00 EDT

Customer success is spreading rapidly across the tech industry. No one has been able to perfect it yet, but many have taken the right first steps. Access this white paper to learn about top industry trends affecting customer success, top challenges and capabilities, and more. Published by: LogMeIn, Inc.

Build Better Mobile Apps Faster

Fri, 30 Sep 2016 24:00:00 EDT

Mobile developers are going to see an increase in options and complexity in the coming years. This webcast explores the depths of 5 universal mobile needs and explains how developers will need to approach the future of mobility. Published by: Oracle Corporation UK Ltd

Enhance Forecast, Sales, and Pipeline Management

Tue, 27 Dec 2016 24:00:00 EST

This brief resource looks at Qlik's tool for boosting forecast accuracy, reporting, and analytics for workflow-based, mission-critical apps. Discover how you can integrate data from sales, marketing, and finance systems for creating enhanced data visualizations and maintaining a healthy pipeline. Published by: Qlik

How Visual Analytics Can Help You Get Fit For The Future of Retail

Tue, 27 Dec 2016 24:00:00 EST

Learn how using visual analytics can help your company respond to the 3 shifts currently rocking the retail landscape. Discover how to serve the empowered consumer with personalized offers, improve your agile supply chain, analyze purchase patterns, and more. Published by: Qlik

Develop a Multichannel Strategy that Supports Customer Experience Management

Tue, 20 Dec 2016 24:00:00 EST

Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy. Published by: BoldChat - LogMeIn

What to Look for in Marketing Automation Software

Thu, 22 Dec 2016 24:00:00 EST

When you're looking to buy marketing automation software, going beyond the basics and considering new capabilities are critical. Discover the features and functionality you may need for more advanced capabilities. Also learn the additional considerations that you should take into account before deploying marketing software. Published by: Marketo

IDC Retail Insights Report: User-Driven Omnichannel Analytics

Fri, 31 Jan 2014 24:00:00 EST

In this IDC Retail Insights report, learn how you can deliver fast, comprehensive, and actionable insights across omnichannel retail to make better decisions. Explore 8 analytics investment drivers, keys to productive insights, omnichannel retail challenges for analytics, 6 retail processes that drive analytics adoption, and more. Published by: Qlik

Video, Live Chat Usher in Multichannel Customer Service Challenges

Wed, 14 Dec 2016 24:00:00 EST

Customers are demanding real-time customer service and contact centers are being forced to respond. Explore the pros and cons of 4 main communication channels, how to use customer data to your advantage, and how you can achieve multichannel customer service success. Published by: BoldChat - LogMeIn

The CIO’s Guide to UEM: 10 Critical Decision Points

Fri, 30 Oct 2015 24:00:00 EDT

Based on real-world research input from Fortune 500 companies, and insights from mobility analysts and experts, this guide is designed to help you reimagine your strategy for a new era of mobility. Published by: BlackBerry

How Calltech Communications Switched To Dynamic Visual Analytics Technology

Mon, 19 Dec 2016 24:00:00 EST

Calltech Communications, a media management technology company, needed to replace their static reporting with dynamic visual analytics. In this case study, discover how they not only did this successfully, but also enabled their users to synthesize separate data sources, analyze trends within seconds, and more. Published by: Qlik

How Supply Chain Partners can Enhance Analytics by Sharing Data

Wed, 14 Dec 2016 24:00:00 EST

In this e-guide, we examine how sharing data between supply chain partners radically increases their chances of success when predicting customer demand. Find out how to boost data management from logistics to capacity planning, uncover tips for gathering supplemental data, and discover how CRM tools can improve supply chain management. Published by: Sage Software

Is Online Video Chat the Path to a Personalized Customer Experience?

Wed, 14 Dec 2016 24:00:00 EST

In this expert e-guide, customer experience pro Scott Sachs, President of SJS Solutions LLC, examines the maturation of online video chat as an effective tool in contact centers. Discover tips for architecting personalized customer journeys, and learn how to address some of the challenges of video-based customer service. Published by: BoldChat - LogMeIn

Future Focus: Is Your Enterprise Ready for IoT?

Mon, 25 Jul 2016 24:00:00 EDT

This white paper details the challenges presented by IoT, and how your enterprise mobility management (EMM) strategy must adapt. The possibilities of IoT are endless, but all these endpoints need to be managed securely and effectively. Published by: BlackBerry

A UEM Checklist for CIOs

Fri, 30 Sep 2016 24:00:00 EDT

This white paper is your starting point for choosing a UEM solution. It's derived from third-party research and best practices. It covers the critical areas you'll need to think through as you arrive at a decision. Published by: BlackBerry

Reaching New Heights In Omnichannel Customer Service

Wed, 14 Dec 2016 24:00:00 EST

Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly. Published by: BoldChat - LogMeIn

Manage Your Digital Workforce for Omnichannel Success

Fri, 09 Dec 2016 24:00:00 EST

In this white paper, you'll learn how to manage your digital workforce to provide the best omnichannel customer service possible. Discover ways to drive revenue and satisfy customers. Published by: Genesys

Digital Transformation for Midsize Contact Centers

Fri, 09 Dec 2016 24:00:00 EST

As a result of digital technologies and e-commerce transformation, an omnichannel customer engagement strategy is necessary for growing contact centers. This e-book examines problems surrounding omnichannel customer engagement and technology traps that midsize contact centers often fall into. Published by: Genesys

7 Steps for Delivering Next-Generation Digital Customer Service

Fri, 09 Dec 2016 24:00:00 EST

Explore 7 steps to meet your customers' needs by designing a cross-channel CRM experience that is personalized, context-based, and low effort. Learn the benefits of designing a consistent experience, personalizing that experience with contextual information, employing behavioral analytics, and more. Published by: Genesys

Transforming Customer Experience In The Digital World

Fri, 09 Dec 2016 24:00:00 EST

Today, less than 50% of customers are satisfied when switching channels. Learn how to optimize the digital experience in the contact center with a consistent experience for customers. Published by: Genesys

Paper free – are we there yet?

Tue, 06 Dec 2016 24:00:00 EST

In this comprehensive report, AIIM Market Intelligence takes an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile and cloud. Published by:

Spotlight on On-the-Go Professionals and How IT Adapts to Them

Tue, 06 Dec 2016 24:00:00 EST

Learn how to power up mobile professionals' productivity with greater portability by optimizing IT to accommodate the demands of your users. Read on to create the optimum IT experience by kick-starting efficiency with devices that multitask and protect devices with recovery services. Published by: Dell, Inc. & Intel®

Macy's Directs Millennial Traffic with API-led Mobile Development

Wed, 14 Sep 2016 24:00:00 EDT

This case study examines how iconic retailer Macy's optimized their mobile app to improve their customer experience. Find out how they increased market share and awareness by creating targeted mobile features for the millennial demographic with an API-led strategy. Published by: TIBCO Software Inc.

State of Global Customer Service Report

Fri, 27 May 2016 24:00:00 EDT

Customer expectations have risen to all-time highs and show no sign of stopping. Access this white paper to learn about the current state of customer service and how to prepare your business to move forward alongside customer expectations. Published by: Microsoft

Building a Digital Sales Team to Boost Productivity, Generate Revenue

Mon, 05 Dec 2016 24:00:00 EST

Gartner predicts that by 2018 mobile sales productivity tools will help sales reps cut data entry time in half. Access this white paper to learn the advantages of sales apps, how analytics-driven insights can help salespeople, how Global Drinks Partnership grew revenue by 31% in one year, and more. Published by: Oracle Corporation UK Ltd

Corridor Warrior: How IT Empowers the Future-Ready Workforce

Mon, 05 Dec 2016 24:00:00 EST

Is your IT meeting its user requirements? Learn how to implement an end-to-end IT management strategy that encapsulates the needs of the modern, mobile, dynamic workforce. Read on to assess your hardware and software, and ensure your IT supports productivity. Published by: Dell, Inc. & Intel®

API and Traffic Management: How Bazaarvoice Drove Brand Engagement

Wed, 10 Aug 2016 24:00:00 EDT

Explore the API-led approach Bazaarvoice implemented, leveraging client side Javascript and mobile apps. Discover how this API grew richer and expanded, leading them to rely on an API management platform to unlock increased scalability, improve customer relationships, create new opportunities for innovation, and more. Published by: TIBCO Software Inc.

APIs and Mobile: Creating an Integrated Physical-Digital Consumer Experience

Mon, 03 Oct 2016 24:00:00 EDT

Learn how retailers are leveraging APIs to improve mobile strategies and enhance consumer engagement. Discover how APIs make your digital assets consumable in any sort of app across a variety of platforms, allowing you to improve customer experiences without sacrificing security for sensitive data. Published by: TIBCO Software Inc.

Strategies For Effective Big Data Governance And Supporting Analytics Programs

Fri, 02 Dec 2016 24:00:00 EST

Governing large and varied sets of big data is difficult. In this expert e-guide, Dr. Anne Smith, Principal Consultant at Alabama Yankee Systems, LLC reveals 7 best practices for instituting effective policies for governing sets of big data. Plus, learn how a solid data governance plan sows the seeds for a successful self-service analytics program. Published by: IBM

Focus: ERP in the cloud

Fri, 02 Dec 2016 24:00:00 EST

In this guide we reflect on 50 years of business software followed by a look to the future as we explore the evolution from on-premise to cloud systems; analysing Oracle's claim for Infrastructure as a Service (IaaS) business to the proliferation of cloud integrations. Published by:

Make The Switch: Improve Customer Service With Chat

Tue, 29 Nov 2016 24:00:00 EST

Rather than having customers search you out for support, meet them where they are — online. Live chat support is the next major step in customer support services. Access this infographic to learn how chat will enable your support team, improve customer satisfaction, and more. Published by: Bomgar Corp.

Exchange to Office 365 Migration: The Good, the Bad, and Essentials Tools to Ease the Transition

Tue, 22 Nov 2016 24:00:00 EST

Discover how to set an effective strategy for Office 365 migration in this e-guide. By reading on, learn about the advantages of its advanced content management and collaboration, as well as iron out potential app migration headaches when moving from Exchange and non-Exchange platforms. Published by: Riverbed Technology, Inc.