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Preview: Most Popular White Papers and WebcastsCRM Research

Most Popular White Papers and Webcasts CRM Research

White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe

Published: Wed, 07 Dec 2016 11:05:13 EST

Last Build Date: Wed, 07 Dec 2016 11:05:13 EST


When Content Meets Commerce: How to Make it a Perfect Relationship

Wed, 30 Nov 2016 24:00:00 EST

This white paper examines the biggest obstacles to uniting web content management (WCM), marketing, and online commerce systems. Uncover the 3 secrets to success when it comes to transforming the digital customer experience. Published by: Sitecore

Online Commerce: Plotting a Course to Personalization

Mon, 31 Oct 2016 24:00:00 EDT

This report investigates the current state of online commerce, paying particular attention to issues like web content management (WCM) and architecting a continuous customer journey. Uncover the report's key findings about WCM, e-commerce, and more in order to improve your ability to deliver personalized, differentiated customer experiences. Published by: Sitecore

Paper free – are we there yet?

Tue, 06 Dec 2016 24:00:00 EST

In this comprehensive report, AIIM Market Intelligence takes an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile and cloud. Published by:

Spotlight on On-the-Go Professionals and How IT Adapts to Them

Tue, 06 Dec 2016 24:00:00 EST

Learn how to power up mobile professionals' productivity with greater portability by optimizing IT to accommodate the demands of your users. Read on to create the optimum IT experience by kick-starting efficiency with devices that multitask and protect devices with recovery services. Published by: Dell, Inc. & Intel®

Macy's Directs Millennial Traffic with API-led Mobile Development

Wed, 14 Sep 2016 24:00:00 EDT

This case study examines how Macy's optimized their mobile app to improve the customer experience. Find out how they increased market share and awareness by creating targeted mobile features for the millennial demographic with an API-led strategy. Published by: TIBCO Software Inc.

State of Global Customer Service Report 2016

Fri, 27 May 2016 24:00:00 EDT

Customer expectations have risen to all-time highs and show no sign of stopping. Access this white paper to learn about the current state of customer service and how to prepare your business to move forward alongside customer expectations. Published by: Microsoft

Building a Digital Sales Team

Mon, 05 Dec 2016 24:00:00 EST

Cloud-based applications empower sales teams with abilities and customizable options of which predecessors could only dream. Access this white paper to learn how sales teams are going to be transforming in the next few years and how to position your team to best handle it. Published by: Oracle Corporation UK Ltd

How the Evolution of Consumer Demands Changed Cloud Communications

Mon, 31 Oct 2016 24:00:00 EDT

This white paper will not only explore the significant impact millennials have on communications-related needs and decisions, but will also examine the expectations of today's IT professionals around cloud communications. Published by: TechData Corporation

Corridor Warrior: How IT Empowers the Future-Ready Workforce

Mon, 05 Dec 2016 24:00:00 EST

Is your IT meeting its user requirements? Learn how to implement an end-to-end IT management strategy that encapsulates the needs of the modern, mobile, dynamic workforce. Read on to assess your hardware and software, and ensure your IT supports productivity. Published by: Dell, Inc. & Intel®

API and Traffic Management: How Bazaarvoice Drove Brand Engagement

Wed, 10 Aug 2016 24:00:00 EDT

Explore the API-led approach Bazaarvoice implemented, leveraging client side Javascript and mobile apps. Discover how this API grew richer and expanded, leading them to rely on an API management platform to unlock increased scalability, improve customer relationships, create new opportunities for innovation, and more. Published by: TIBCO Software Inc.

7 Ways to Improve Inventory Management

Fri, 02 Dec 2016 24:00:00 EST

Inventory management should be an easy enough task if it really is this vital to your company, but what about when plans go awry and problems start popping up? Read on to learn about the 7 capabilities that business management software offers your organization. Published by: Sage (UK) Limited

APIs and Mobile: Creating an Integrated Physical-Digital Consumer Experience

Mon, 03 Oct 2016 24:00:00 EDT

Learn how retailers are leveraging APIs to improve mobile strategies and enhance consumer engagement. Discover how APIs make your digital assets consumable in any sort of app across a variety of platforms, allowing you to improve customer experiences without sacrificing security for sensitive data. Published by: TIBCO Software Inc.

Strategies For Boosting Big Data Governance And Supporting Analytics Programs

Fri, 02 Dec 2016 24:00:00 EST

In this expert e-guide, discover 7 best practices for instituting effective policies for governing sets of big data. Then, learn how a solid data governance plan sows the seeds for a successful self-service analytics program. Published by: IBM

Focus: ERP in the cloud

Fri, 02 Dec 2016 24:00:00 EST

In this guide we reflect on 50 years of business software followed by a look to the future as we explore the evolution from on-premise to cloud systems; analysing Oracle's claim for Infrastructure as a Service (IaaS) business to the proliferation of cloud integrations. Published by:

Employee Engagement: Make More of Your Survey Scores

Tue, 31 May 2016 24:00:00 EDT

Many organizations distribute employee engagement surveys, but how can you ensure that your results lead to actionable insights? This white paper lays out how to put your survey results in the most accurate context possible, see what influences results, and more. Published by: IBM

Listening to Your Workforce

Thu, 01 Dec 2016 24:00:00 EST

Discover how you can provide census and self-service survey capabilities to your employees, so you can strategically capture their feedback. With this technology you can connect with your employees more effectively than ever before, and act on relevant insights with improved alacrity. Published by: IBM

8 Decisive Factors For A Successful Employee Engagement Program

Fri, 29 Apr 2016 24:00:00 EDT

Employee engagement programs help both the employee and the organization, and improve the overall chance of success. Access this study to uncover which 8 factors determine an employee engagement program's success. Published by: IBM

SAP S/4HANA Supply Chain Capability and Value Proposition Overview

Tue, 29 Nov 2016 24:00:00 EST

Achieving excellence today requires visibility into operational, customer, and market data, and speed across the extended supply chain to react to changes in supply and demand. Access this white paper to learn more. Published by: SAP

Make The Switch: Improve Customer Service With Chat

Tue, 29 Nov 2016 24:00:00 EST

Rather than having customers search you out for support, meet them where they are — online. Live chat support is the next major step in customer support services. Access this infographic to learn how chat will enable your support team, improve customer satisfaction, and more. Published by: Bomgar Corp.

How Your Supply Chain Can Drive Digital Transformation for Your Business

Mon, 28 Nov 2016 24:00:00 EST

Learn what you can do to enhance innovation, productivity, and competitiveness by digitizing your extended supply chain. Published by: SAP

Transforming Supply Chain and Logistics into Demand Networks

Mon, 28 Nov 2016 24:00:00 EST

This white paper explores ways you can enable a data-driven supply chain that puts the customer at the center, while your business becomes more agile and responsive. Published by: SAP

Exchange to Office 365 Migration: The Good, the Bad, and Essentials Tools to Ease the Transition

Tue, 22 Nov 2016 24:00:00 EST

Discover how to set an effective strategy for Office 365 migration in this e-guide. By reading on, learn about the advantages of its advanced content management and collaboration, as well as iron out potential app migration headaches when moving from Exchange and non-Exchange platforms. Published by: Riverbed Technology, Inc.

Search-Driven BI for a Customer-Centric Business World

Mon, 21 Nov 2016 24:00:00 EST

In this expert e-guide, we explore how to tackle the challenges of implementing self-service and leveraging big data for advanced analytics. Inside, learn about a search-driven BI approach that enables faster, more data-driven decision-making with smart, highly automated and easy-to-use analytics tools. Published by: CA Technologies

Advanced Process Automation: Setting New Standards of Service in the Contact Center

Mon, 28 Nov 2016 24:00:00 EST

Explore 5 key benefits of robotic automation in the contact center, discover how 6 industries have already benefitted from reduced delays, lower operating costs, and fewer mistakes. Published by: NICE Systems, Inc

Ten Steps to Reap the Rewards of Chat Support

Mon, 28 Nov 2016 24:00:00 EST

Chat is proven to be customer and budget friendly, so why are organizations waiting to pull the trigger? Access this infographic to explore the 10 steps to reaping the full benefits of chat support. Learn how to handle implementation problems to launch and gain value from your chat support channel. Published by: Bomgar Corp.

Optimizing the Digital User Experience

Mon, 14 Nov 2016 24:00:00 EST

A recent Dimensional Research survey revealed that 70% of companies site app performance as the defining factor of UX. This webcast explores the findings from this survey and David Gehringer, Principal at Dimensional Research, provides insights on how you can develop a lifecycle approach to optimize UX management. Published by: Hewlett Packard Enterprise

Your Guide to Digital Experience Monitoring: Is It Right For Your Business?

Tue, 22 Nov 2016 24:00:00 EST

With the use of IoT technologies spreading, now is a good time to decide if digital experience monitoring (DEM) is right for your business. Learn some DEM strategies like 50 important stats to understand how you can optimize mobile performance, tips for choosing the right comprehensive social monitoring strategy, and more. Published by: Catchpoint Systems Inc.

Proactively Engage Your Customers in Every Channel—Without Losing Your Mind!

Tue, 08 Nov 2016 24:00:00 EST

In this on-demand webcast, hear from speakers Art Schoeller, VP and Principal Analyst, at Forrester and John Tallarico, VP of Product Management, at Genesys as they reveal new Forrester research on proactive customer communication, including usage, benefits, and a definitive maturity model of proactive customer communication. Published by: Genesys

Accenture and Salesforce

Thu, 31 Dec 2015 24:00:00 EST

Learn to provide non-stop performance to your customers by enhancing your relationship management software. Specifically, how to improve an implementation of Salesforce by customizing your deployment. Published by: Accenture

When Does 1 Hour Equal 6 Figures? The Cost of Salespeople Not Selling—And How to Fix It

Fri, 18 Nov 2016 24:00:00 EST

Discover five methods for recapturing value by creating more time for your salespeople's' most valuable functions—including advice on how to curb the application flipping, enable social selling, mobilizing CRM apps and analytics, and more. Published by: Microsoft

Argos Leverages APIs to Boost Mobile and Digital Retail Strategies

Tue, 22 Sep 2015 24:00:00 EDT

Access this case study to discover how Argos enabled secure digital retail and seamless integrations across a variety mobile devices and platforms by implementing an API-based strategy to build apps in both open and closed development communities. Published by: TIBCO Software Inc.

Building the Next Generation Contact Center

Thu, 17 Nov 2016 24:00:00 EST

This paper explores 3 areas of focus which are important for meeting today's heightened customer demands. You will also see how building a next generation contact center can help you deliver on these critical initiatives. Published by: Accenture

Improve Your Salesforce Deployment

Wed, 16 Nov 2016 24:00:00 EST

Discover a tool that provides improved Salesforce performance to users. From communications to financial services, many certified professionals take advantage of modified Salesforce technology. Published by: Accenture

How A Good Sales Strategy Can Convert Prospects Into Customers

Fri, 11 Nov 2016 24:00:00 EST

Sales now rely on metrics and data analytics to identify top prospects. Rethinking your sales and marketing is critical to developing a workable cloud strategy. In this guide, compare how 2 companies use different sales technologies to gain a competitive edge. Plus, learn how to transform your sales and marketing strategy for improved results. Published by: Oracle Corporation UK Ltd

API Management Platforms: Seamless Integration between Physical and Digital Worlds

Tue, 22 Sep 2015 24:00:00 EDT

Explore how an API management platform provides seamless integration across multiple channels and ensures easy communication between your company and its employees, customers, and partners. Find out how retail companies like Coca Cola have already started to leverage APIs to change the transaction experience and boost customer relations. Published by: TIBCO Software Inc.

Delivering Analytically Injected Digital Personalization for Online and Offline Data

Tue, 15 Nov 2016 24:00:00 EST

This white paper outlines SAS solutions and architectural considerations for providing web content personalization. Learn how you can collect clickstream data in the cloud to better analyze customer browsing behavior for more targeted personalization. Published by: SAS

Sales Performance Management: Vendor Comparison

Thu, 21 Jan 2016 24:00:00 EST

The SPM market saw a 10% growth in 2015 and is expected to continue in this trend. Software spending alone is expected to grow from $715 million to $1.54 billion in 2019. This expert vendor comparison takes an in-depth look at the SPM market, current trends, and provides analysis and comparison of the top 13 SPM vendors. Published by: Oracle Corporation UK Ltd

Enhanced Client Onboarding for Wealth Management

Tue, 15 Nov 2016 24:00:00 EST

This paper examines an accelerator for wealth management and Salesforce Financial Services Cloud, exploring how these technologies can help your company succeed in the face of digital disruption. Discover how these tools can boost CRM management, collaboration, analytics, and client onboarding. Published by: Accenture

CRM Trends 2016: ASEAN

Tue, 15 Nov 2016 24:00:00 EST

There's no doubt the future of customer relationship management (CRM) lies in the cloud. This e-guide takes you inside some the organisations in South-East Asia and the rest of APAC who are turning to the cloud to improve their customer service and engagement. Published by:

Cloud-based CRM's Market and Capabilities

Wed, 09 Nov 2016 24:00:00 EST

Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more. Published by: Oracle Corporation UK Ltd

The Internet of Things: Marketing's Opportunities and Challenges

Fri, 11 Nov 2016 24:00:00 EST

Learn about a software which provides the framework for you to implement IoT event-based marketing in this white paper. Find out how you can combine real-time predictive analytics with a rules engine to address business factors like marketing considerations and contact policies by clicking inside. Published by: SAS

How Utilities Have Used Machine Learning and The Internet of Things

Sat, 30 Apr 2016 24:00:00 EDT

In this resource, read about how 200 North American utility providers have leveraged IoT and machine learning, and use their successes and failures to help you get the most out of this new technology. Published by: SAS

How CPQ Software Can Empower Your Sales Team

Thu, 10 Nov 2016 24:00:00 EST

Two-thirds of a sales rep's time is spent performing administrative tasks. The amount of time this takes is hurting their chances to make sales. Configure, price, and quote (CPQ) software exists to automate these tasks. Access this white paper to learn more about the capabilities CPQ has to offer your sales team. Published by: Oracle Corporation UK Ltd

How CPQ Software Can Help You Construct a Smarter Sales Organization

Thu, 31 Dec 2015 24:00:00 EST

Your sales team may have the right tools, but if they're missing a fixative--something to hold everything together--they'll never be truly efficient. Access this white paper to explore the 5 core mechanics of configure, price and quote (CPQ) software that can empower your sales team, drive efficiency, and more. Published by: Oracle Corporation UK Ltd

How to Provide a Modern Sales Experience to Your Customers

Thu, 31 Dec 2015 24:00:00 EST

Your customers are more empowered than ever before. Providing a great customer experience is what will help boost your customer retention rate. Access this e-book and receive an overview of Oracle sales technology. Plus, learn how to use current sales cloud technology to your advantage. Published by: Oracle Corporation UK Ltd

Taming IT Complexity With User Experience Monitoring

Wed, 09 Nov 2016 24:00:00 EST

Access this white paper to learn how user experience management fits into the age of digital transformation, how it ensures high-quality delivery of complex digital services, and more. Published by: Catchpoint Systems Inc.

How to Ensure Quality Content Delivery in a Mobile World

Tue, 08 Nov 2016 24:00:00 EST

Delivery high quality content to screens all over the world is taxing, especially considering the plethora of devices being used to access it in today's highly mobile world. Learn what important factors media and broadcasters need to take into consideration when deciding on a content delivery platform. Published by: Limelight Networks, Inc.

Rue La La: Using Customer Experience Monitoring for Mobile Website Performance

Tue, 08 Nov 2016 24:00:00 EST

An online style website that connects consumers to brands needed a comprehensive view of their customers' journey. Access this case study to learn how Rue La La used a customer experience monitoring software to filter out Internet noise and drill down into their mobile website performance analytics for actionable insights. Published by: Catchpoint Systems Inc.

Case Study: How Vertu Simplified Mobile Software Development

Mon, 07 Nov 2016 24:00:00 EST

Luxury brands have high standards at every step of their processes, especially when it comes to developing complex software. Access this case study to uncover how Vertu, a luxury mobile phone manufacturer, was able to simplify their mobile software development by taking a data-centric approach. Published by: Splunk Services UK Ltd

Mobile Security and Risk Review

Mon, 07 Nov 2016 24:00:00 EST

Uncover an in-depth look into the modern threat landscape of mobile security, where it has come from and where it is going. Discover how new threats have emerged on the scene, what tactics they are using, and how to effectively counter them. Published by: MobileIron