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Preview: Most Popular White Papers and WebcastsCRM Research

Most Popular White Papers and Webcasts CRM Research



White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe



Published: Fri, 23 Sep 2016 15:55:11 EDT

Last Build Date: Fri, 23 Sep 2016 15:55:11 EDT

 



Reducing Web Image Complexity in a Responsive World

Thu, 31 Dec 2015 24:00:00 EST

Customer expectations are going to keep growing, so delivering a seamless web experience keeps becoming more expensive and complex. The primary challenge is delivering high performance is images. Learn about how cloud image management tool helps streamline operational efficiency, optimizes images for any device, and much more. Published by: Akamai



Deflection, Defined and Measured

Fri, 23 Sep 2016 24:00:00 EDT

Deflection is difficult to define for most organizations, but it is becoming a necessity to keep up with customer expectations. Learn about the different types of deflection and how to define it for your organization's needs. Published by: Coveo



Intelligent Image Manager

Wed, 31 Aug 2016 24:00:00 EDT

Website image quality is linked to customer engagement levels, but heavy images tend to slow down web performance. Learn about a cloud-based image management tool that automatically makes adjustments to images to optimize customer experience for each end user and device. Published by: Akamai



Scaling the Great Wall

Thu, 31 Dec 2015 24:00:00 EST

22% of the world's web users live in China, representing the largest eCommerce market, but it poses several problems. Access this e-book to learn about the unique challenges facing Internet content providers looking to expand their presence in the Chinese market. Published by: Catchpoint Systems Inc.



Mobile Performance Solutions

Tue, 31 May 2016 24:00:00 EDT

This product overview highlights integrated mobile and cellular web performance platforms that can help you reduce cost by eliminating infrastructure needed to deliver mobile content, increase revenue by optimizing mobile web performance , and get ahead of competition by leveraging key user insight to tailor customers' mobile experiences. Published by: Akamai



Creating Personalized Marketing

Tue, 31 May 2016 24:00:00 EDT

Personalized marketing has fostered a deeper sense of loyalty and greater customer engagement. Access this case study to see how one company gained an 8% boost in inbound conversion, reduce the risk of customer churn, and more. Published by: IBM



The CMO Perspective: Global C-suite Study

Fri, 29 Jan 2016 24:00:00 EST

In this research study, drawing from the responses of 5,247 C-suite executives, you'll learn what techniques a multitude of enterprises have found promising for honing their competitive edge in customer experience management such as experimenting with collaborative business models, increasing one-on-one customer communication and more. Published by: IBM



How to Provide Global Support for Customer Service

Wed, 21 Sep 2016 24:00:00 EDT

The "follow-the-sun" support model was created to satisfy customers, regardless of time or location. This white paper explores this model and the different ways that it can be achieved. Discover how to deliver anytime, anywhere service and get global, fast with support team best practices – regardless of the size of your company. Published by: Zendesk



Why is Customer Self-Service Critical for Contact Centers?

Fri, 02 Sep 2016 24:00:00 EDT

Why is the customer self-service model a necessity? Today's customers are more empowered and informed than ever, and they expect self-service to be available. Explore the benefits of providing self-service options for customers and some of the challenges you will need to address. Published by: ServiceNow



Case Study: Norwegian Cruise Line Success Story

Tue, 20 Sep 2016 24:00:00 EDT

One major company saw a 60-70% reduction in the amount of time that they spend on diagnosing problems. Learn how Norwegian Cruise Line Holdings used an end-user experience management (EUM) tool to overcome several challenges and realize significant benefits in availability, time efficiency, and more. Published by: Catchpoint Systems Inc.



Your Guide to Getting Omnichannel Customer Service Right

Tue, 20 Sep 2016 24:00:00 EDT

A comprehensive view of your customers' transactions and behaviors can help you answer their questions, and maximize personalization through multiple channels. Access this resource for insight into omnichannel service strategies and imperatives. Published by: Zendesk



Trustpilot Uses 4 Key Consideration to Improve their Helpdesk

Mon, 19 Sep 2016 24:00:00 EDT

Trustpilot provides a forum for customer service-conscious online shoppers, so they knew their brand's reputation depended on a modernized helpdesk. In this Nucleus Research report, learn what strategy they implemented to console customers who have had bad experiences elsewhere, increase productivity, and more. Published by: Zendesk



4 Ways to Drive Service Innovation with the Internet of Things

Wed, 31 Dec 2014 24:00:00 EST

Explore how organizations across multiple industries are using real-time insights to deliver better services to clients with an IoT approach to data collection and use. Uncover 4 ways to improve services with IoT and get real-world examples of how organizations from around the world are already using analytics to unlock the power of IoT data. Published by: IBM



Yellowfin Honda France

Fri, 16 Sep 2016 24:00:00 EDT

This case study explains how Honda France found a web-based program that was hassle-free and allowed them to spend less time worrying about collecting analytics. See how they adopted a program which is accessible from mobile devices, merged seamlessly with their existing CRM platform, cut the cost of their existing BI capabilities, and more. Published by: Yellowfin



The Business of Things: Designing Business Models to Win in the Cognitive IoT

Thu, 31 Dec 2015 24:00:00 EST

Access this report on IoT thought leadership to find out how you can build business model strategies to deliver value in the fast-changing business of smart devices. You learn about the important role that the convergence of IoT maturity and cognitive device intelligence will play in building stronger customer relationships. Published by: IBM



The Business of Things: The Future in Cognitive IoT

Thu, 31 Dec 2015 24:00:00 EST

This resource examines the convergence of Internet of Things (IoT) maturity and cognitive device intelligence. Find out how to unlock unprecedented opportunities to create value and build strong customer relationships. Published by: IBM



How to Embed Digital Transformation in Your Agency

Wed, 14 Sep 2016 24:00:00 EDT

Government agencies need to simplify their websites and the ways in which they interact with citizens and users. Reserve a seat for an online training session Thursday, September 22nd at 2pm ET/ 11am PT to learn how agencies can handle digital transformations and the challenges that come with it. Published by: Infor



The Top Ten Things CIOs Ask About Enterprise Mobility

Fri, 29 Jul 2016 24:00:00 EDT

As consumers become more mobile, they want their work lives to be just as flexible and responsive to their needs. This white paper provides the top ten questions most commonly asked by CIOs about enterprise mobility. Access now to see the answers to these questions that will assist your construction of a mobility strategy. Published by: MobileIron



Get Started with CA App Experience Analytics Trial

Fri, 29 Jul 2016 24:00:00 EDT

Fix crashes, boost performance, and get to know your users. Start your free trial of CA App Experience Analytics today to get a complete view of customer experience across web, mobile and wearable devices. Published by: CA Technologies



Modernize Your SAP Implementation — Make Real-Time Business a Reality

Mon, 12 Sep 2016 24:00:00 EDT

Learn how businesses can extract data directly from SAP ERP, CRM, and SCM systems and analyze data in real-time, enabling business managers to quickly make data-driven decisions. Published by: Pure Storage



Updating Marketing Technology as Part of Enterprise Digital Transformation

Fri, 30 Oct 2015 24:00:00 EDT

As organizations undergo a digital transformation to the 3rd Platform of computing, marketing technology is both ahead and behind the curve. This white paper outlines the enterprise marketing technology challenges in a 3rd Platform world and discusses how new and legacy technology can be combined to provide a true 360-degree view of the customer. Published by: SAP



Forbes Insights: Using Big Data to Elevate the Customer Experience

Fri, 09 Sep 2016 24:00:00 EDT

This resource explains how you can implement big data analytics to improve your customer's experience. You'll learn how best to tackle data integration challenges and how to share information with customers in an effective manner. Published by: SAS



Redefining Brand Performance for the 21st-Century

Fri, 09 Sep 2016 24:00:00 EDT

This white paper explains how to most effectively gain insights into your brand's performance through a connected view of customer experience,competencies, commitment and customer insight. Gain ideas on how you can project a strong brand image focused on building your profit. Published by: SAS



Analytics and the Customer Journey: 7 Best Practices for Delivering a Better Customer Experience

Fri, 09 Sep 2016 24:00:00 EDT

This white paper explores how you can identify the critical factors that detract from a customer experience as well as decide how to rebuild positive experiences by mapping the customer journey. Uncover the 7 best practices for delivering a better customer experience and get helpful advice on data management, metrics, and more. Published by: SAS



Awakening the Digital HR Giant

Fri, 09 Sep 2016 24:00:00 EDT

As businesses undergo digital transformations, HR teams are being forced to re-evaluate their digital strategies to future proof their departments. Discover 5 steps to help HR professionals reinvent their function and prepare to manage the future workforce in the cloud. Published by: Accenture



Five Ways CRM Tools Improve Constituent Relationships

Thu, 31 Dec 2015 24:00:00 EST

When it comes to customer relationships, engagement equals empowerment. Access this white paper to explore five ways CRM tools can help you improve the relationship you have with your customers. Published by: Infor



Optimize the Value of Your Business Model for a Digital Era

Thu, 08 Sep 2016 24:00:00 EDT

To embrace the digital economy, a strategy is needed to put disruptive technologies to best use and improve customer experience. Explore ways to support people and processes and enable your mobile, social, and IoT transformation. Published by: SAP



Best Practices to Manage and Develop Your Multi-Generational Workforce

Thu, 08 Sep 2016 24:00:00 EDT

Today's workforce is more diverse than ever, crossing 5 distinct generations. Leading-edge techniques, technology and analytics enable you to bridge this massive generational gap. Access this white paper for 6 best practices that will enable you to unite your workforce and keep your business on track. Published by: NGA Human Resources



Understanding the Business Benefits of Leveraging S/4 HANA

Thu, 08 Sep 2016 24:00:00 EDT

To thrive and stay relevant, it's time to rethink business models, processes, and how people work. In this S/4HANA roadmap, discover in-memory business strategies that bridge the gap between transactional and decision-making systems by better understanding workforce engagement, the IoT and big data, customer experience, and suppliers and networks. Published by: SAP



Optimizing Customer Interactions with Analytics

Wed, 07 Sep 2016 24:00:00 EDT

The following resource reveals the 5 types of customer data you should be collecting and analytics strategies that automate marketing campaigns, optimize customer engagement, and more. Published by: SAS



Tool Overview: Find Actionable Insights in Employee Feedback

Wed, 25 May 2016 24:00:00 EDT

Employee feedback is important, but it's only useful if you can derive actionable insight from it. Watch this 2 minute video to learn about a tool that makes responding to feedback and analytical decision-making more efficient and fruitful. Published by: Semos



Keep Them Coming Back: Your Guide to Building Customer Loyalty with Analytics

Tue, 06 Sep 2016 24:00:00 EDT

The following is a comprehensive resource for building better customer loyalty, getting better insights about your customers, and more. Uncover various firsthand accounts of challenges and opportunities companies faced in their customer data journeys, complete with steps on how to improve. Published by: SAS



Ultra-Fast Data Access Is The Key To Unleashing Full Big Data Potential

Fri, 29 Jan 2016 24:00:00 EST

Researchers assert that we have entered the age of the customer -- a new era that the analytically challenged aren't prepared for. Learn what 100 surveyed IT decision-makers have to say about strategies and tools to help uncover customer insights, and how your organization can compete in the modern market. Published by: SAP/Lenovo/Intel



A New Direction for IT User Support: Enabling An Omnichannel Experience in the Cognitive Era

Mon, 29 Feb 2016 24:00:00 EST

This white paper describes omnichannel IT support, and why it has become critical for a superior personalized user experience. Explore ways you can begin incorporating this more cognitive strategy into your IT support organizations. Published by: IBM



Survey Report: Putting Customer Service First

Wed, 31 Aug 2016 24:00:00 EDT

Top customer service providers are 53% more likely to significantly impact company revenue. Access this survey report to see what the top service leaders have in common and what you can do to make your business one of them. Published by: ServiceNow



Mastering Digital Transformation with CRM

Thu, 01 Sep 2016 24:00:00 EDT

77% of businesses have digital transformation as their top priority. Digital transformation is seen as the ultimate challenge as it affects every aspect of the business. Access this e-book to learn how to achieve transformational agility with CRM technology to keep pace with an ever-changing market. Published by: bpm'online



Beyond Mobile: Building a Successful Omnichannel Strategy

Fri, 29 Jul 2016 24:00:00 EDT

42% of customers do their online research in-store. A strong omnichannel presence is no longer luxury, it's a necessity. Learn how to optimize your strategy to improve customer experiences. Published by: CA Technologies



Customer Experience Analytics: Delivering More Personalized Customer Service

Wed, 31 Aug 2016 24:00:00 EDT

In this e-guide, explore several customer experience initiatives to help you discern which tactics have the staying power it takes to make a positive impact on your company's ability to integrate analytics into its CRM systems. Find out how to derive actionable insights that can help you create a more personalized customer experience. Published by: zendesk (bime by)



Maximize the Potential of Your CRM Technology & Stay Ahead of the Masses

Thu, 01 Sep 2016 24:00:00 EDT

The modern successful business stays ahead of the rest by making technology a business advantage and using CRM technology to differentiate themselves from the masses. Access this resource to learn why your clients need CRM to uncover insightful customer data and trends they would otherwise miss, 3 ways CRM online can drive efficiency, and more. Published by: Microsoft



High Availability Configuration Guidelines for SAP HANA Using System Replication on Lenovo System x Servers

Mon, 30 Nov 2015 24:00:00 EST

Discover in this white paper how to ensure the highest availability of SAP HANA database instances in a scale up OLAP/OLTP environment by leveraging SUSE Linux Enterprise Server for SAP Applications and Lenovo System x servers. Included are implementation best practices and configuration guidelines. Published by: SAP/Lenovo/Intel



Improving the Patient Experience: Portal Adoption Strategies that Work

Thu, 01 Sep 2016 24:00:00 EDT

A patient portal is of little value if patients aren't signing up. Access this exclusive resource to leverage 15 proven strategies to develop your portal adoption action plan. Additionally, view an essential checklist as you formulate your strategies. Published by: Medfusion



Why Add CRM to your Portfolio?

Thu, 31 Dec 2015 24:00:00 EST

Your clients need CRM whether they are willing to admit it or not. CRM is a productivity tool that they can't afford to miss out on. Learn what CRM solutions can do for your clients, why most of them are waiting to invest, and how to sell them on CRM's advantages. Published by: Microsoft



Accelerate Service Delivery of Existing Apps with Automated Deployments

Fri, 15 Apr 2016 24:00:00 EDT

This brief video explores how you can accelerate the service delivery of existing apps and help operations teams run and manage those apps at scale with automated deployments via self-service across hybrid cloud infrastructures. Find out how you can deliver apps to developers faster and free up valuable time. Published by: Red Hat



CRM Survival Guide

Mon, 29 Aug 2016 24:00:00 EDT

As with anything, it is important to start off your CRM initiative on the right foot. The only way to do that is by understanding everything this technology has to offer. From common features to the latest trends, this comprehensive guide breaks down everything you need in order to get started with CRM. Published by: bpm'online



Proven Strategies to Reduce Your No-Shows

Wed, 31 Aug 2016 24:00:00 EDT

In healthcare, missed appointments not only spell missed opportunities—clinical no-shows cost the U.S. healthcare system on average a mind-blowing $150 billion a year. Access this brief resource to discover 37 proven strategies for reducing no-shows in your organization. Published by: Medfusion



How to Determine the Best CRM Software for Your Organization

Mon, 29 Aug 2016 24:00:00 EDT

It's no secret that CRM enables you to better serve your customers, thus boosting retention rates. However, you need to ensure that the CRM tool you invest in is the best fit for your organization. In this expert guide, compare features and functionalities of 11 leading market vendors, and receive an overview of the latest CRM trends. Published by: bpm'online



Connecting the Dots Between Marketing, Sales and Service to Nimbly Manage a Complete Customer Journey

Thu, 31 Dec 2015 24:00:00 EST

Most likely, your sales and marketing teams aren't quite on the same page. Learn how increasing collaboration between marketing, sales and customer service leads to an increased ROI, better customer tracking, and ensures that the right team is on the job at the right time. Published by: bpm'online



Metrics That Matter: Marketing Benchmarks and Stats to Create Extraordinary Results

Tue, 30 Aug 2016 24:00:00 EDT

Marketing has become more data-driven than ever. Learn how to focus marketing efforts on key benchmarks and statistics to ensure that the leads you've spent time and resources generating mature into sales. You'll also learn about marketing automation tools and how to align marketing with your sales and other key departments. Published by: bpm'online



How Local Governments can Enable Self-Servicing Communities

Tue, 30 Aug 2016 24:00:00 EDT

Discover intuitive self-service capabilities that enable customers to conveniently and confidentially lodge requests, make payments, and process regulatory transactions online. Published by: Infor



Deliver Secure Applications to Boost Business Productivity on Mobile Devices

Tue, 16 Aug 2016 24:00:00 EDT

Tune into this video to discover how to enforce mobile business productivity with virtual application deployment that keeps apps and data secure in the data center. Watch now to assure your mobile workforce of a user-friendly experience with secure remote access, enterprise file sync and share, and more. Published by: Citrix