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Preview: Most Popular White Papers and WebcastsCRM Research

Most Popular White Papers and Webcasts CRM Research



White papers, webcasts, podcasts, IT downloads and product information provided by Bitpipe



Published: Fri, 21 Apr 2017 14:27:21 EDT

Last Build Date: Fri, 21 Apr 2017 14:27:21 EDT

 



The Promise of Digital Transformation in Leading Institutions

Fri, 21 Apr 2017 24:00:00 EDT

In this IDC info brief, learn how digital transformation is changing the way Enterprises in Asia Pacific do business, as well as the 2 big benefits of digital transformation, how new ecosystems and partnerships will drive said transformation forward, and more. Published by: Avaya



New Lateral-Thinking Contact Center Technology

Fri, 21 Apr 2017 24:00:00 EDT

The customer's expectation of great service has increased faster than the contact center industry has been able to change and adapt their offering to meet these expectations. Learn about a new lateral-thinking contact center technology by BestTime, and how it can help you in the changing customer landscape. Published by: BestTime



The Fundamentals of Digital Transformation

Fri, 31 Mar 2017 24:00:00 EDT

This eBook offers insights on how you can take advantage of innovations that make your enterprise communications digital-ready. Published by: Avaya



How Salesforce Can Be Used To Boost Sales Performance

Thu, 20 Apr 2017 24:00:00 EDT

Sales teams have one primary goal: To sell fast, and sell more. In this e-guide, explore the pros and cons of the Salesforce Sales Cloud and gain 5 tips to boost sales forecast accuracy. Plus, learn how Rotobec, a manufacturing company, uses Salesforce automation to connect sales and service data. Published by: Conga



Getting to Why in Omnichannel Marketing Attribution

Thu, 20 Apr 2017 24:00:00 EDT

For successful marketing attribution, your digital communications channels must be properly quantified, allocated, analyzed and optimized to realize your business goals. But there are 3 main barriers: Missing data, uncertain data, and big data. Learn how to get around these challenges and develop your attribution strategy. Published by: SAS



Magic Quadrant for Contact Center Infrastructure, Worldwide

Thu, 19 May 2016 24:00:00 EDT

Contact center infrastructure vendors continue to integrate their multichannel capabilities in order to develop "omnichannel" solutions, while enhancing their cloud delivery capabilities. In this Gartner Research Report, learn how to evaluate vendors' technology and ability to deliver in relevant regions. Published by: Genesys



Sanity Check: Why Deploy Data Usage Management?

Thu, 20 Apr 2017 24:00:00 EDT

Learn how to analyze and control your enterprise's mobile data usage, possibly reducing your data usage bill by 30%. Published by: Wandera



Customer Analytics: Taking the First Step

Wed, 01 Jun 2016 24:00:00 EDT

In the current marketing environment, the greatest opportunity is in analytically enabled marketing. Analytical enablement is divided into 3 areas: Understanding the customer, developing usable insights, and putting those insights to work. Inside, learn about understanding the customer, and how to find your biggest gains in this area. Published by: SAS



Redefine Your Business Communications for Digital Transformation

Sat, 31 Dec 2016 24:00:00 EST

Explore the current trends shaping modern businesses like customer-centric experiences, heightened collaboration, and cloud computing and find out why it's time for organizations to start thinking about adapting their communications for the age of digital transformation. Published by: Avaya



Employee Performance Strategy: Starting with CX in Southeast Asia

Fri, 07 Apr 2017 24:00:00 EDT

Take a look at businesses of all types and sizes in Southeast Asia, and the challenges they face to meet employee and customer needs – and why the two are inextricably connected. Learn strategies from analysts on how to improve CX as well as the performance of your organization. Published by: Dell EMC and Microsoft



Bridging the Gap Between the Customer and Employee Experience

Fri, 07 Apr 2017 24:00:00 EDT

In this video featuring an analyst from a leading research firm, learn trends on the importance of motivating employees to work harder to retain customers. Published by: Dell EMC and Microsoft



The Recent Shift in the Contact Center Market

Tue, 11 Apr 2017 24:00:00 EDT

The unified communications and collaboration industry has been going through major changes in the last few years with the advent of UC consolidation. In this e-guide, learn about how contact center software provider Genesys went through a shift in 2016 after planning to boost its cloud-based services by acquiring new UC capabilities. Published by: Genesys



Workforce Transformation Strategy: A Spotlight on Southeast Asia

Fri, 07 Apr 2017 24:00:00 EDT

Tim Sheedy, principal analyst at Forrester, reviews how improving the customer experience is the most important thing that any company can do if they want to grow their revenue faster. Learn how the customer experience correlates with the employee experience, and why you need to enhance both to realize significant financial returns. Published by: Dell EMC and Microsoft



Workforce Transformation Strategy: A Spotlight on Australia and New Zealand

Fri, 07 Apr 2017 24:00:00 EDT

Join Dane Anderson, VP and research director for Forrester in Asia Pacific, as he shares the trends, drivers, and challenges that firms in Australia and New Zealand face to deliver effective workforce transformation. Learn how companies of all types and sizes are approaching their transformation through workforce technology. Published by: Dell EMC and Microsoft



15 Customer, Digital Experience Software Vendors, Reviewed

Thu, 26 Jan 2017 24:00:00 EST

In this report, analysts reveal their assessment of 15 customer and digital experience enablers, including Adobe, based on 4 key criteria. Uncover must-have features designed to help satisfy today's audiences. Published by: OpenText



How Contact Center Technology Promotes Loyalty & Retention

Tue, 11 Apr 2017 24:00:00 EDT

The right software can help transform your contact center from a cost center that resolves customer service issues to a strategic asset that promotes customer loyalty and retention. But with so many choices to sift through, the decision process is daunting. In this e-guide, uncover current technology that can help elevate your contact center. Published by: Genesys



The Value of E-mail Deliverability in Customer Communications Management

Fri, 14 Apr 2017 24:00:00 EDT

Non-delivery of transactional communications can be devastating to your bottom line. In this InfoTrends whitepaper, learn more about OpenText and SparkPost's customer communications management (CCM) solution – as well as a closer look at transactional email practices. Published by: OpenText



Customer Communications Management: Analysts Decide its Digital Benefits

Wed, 15 Jun 2016 24:00:00 EDT

In this Forrester report, learn why enterprise architects – professionals who seek to align business and IT -- are using CCM to update their technologies to deliver unified and consistent content across multiple communication channels. Published by: OpenText



How to Build Engaging, Personalized, and Unforgettable Customer Experiences with Effective Content

Wed, 12 Apr 2017 24:00:00 EDT

The consumer of today is smarter and savvier than ever before, empowered with information on a company's products, services, competitors and pricing at their fingertips. Are you falling behind? Published by: OpenText



What Changing Mobile Communications Mean for Your Business

Fri, 30 Dec 2016 24:00:00 EST

In this TechTarget white paper, learn how to prepare your business for mobile communications with a mobile-centric strategy that encompasses collaboration, customer experience and future technology like IoT and machine-to-machine communications. Published by: Mitel Networks Limited



Choosing between the Cloud and on-premises solutions for the contact centre

Fri, 07 Apr 2017 24:00:00 EDT

The traditional definition of customer service has changed. Communication channels have evolved, and 74% of consumers today use three or more channels when seeking customer care. To adapt, many businesses are enhancing their options. Learn 7 points to consider before moving to a cloud-based contact centre, challenges to look out for, and more. Published by: Mitel Networks Limited



Delivering a Digital Customer Experience for Today's Mobile Consumer

Fri, 07 Apr 2017 24:00:00 EDT

Customer experience is a key differentiator in today's ultra-competitive environment. To have a competitive advantage, your company needs to have flexible interaction with your customers. Learn 7 steps for creating a successful digital customer experience. Published by: Mitel Networks Limited



The Importance of Integrated Team Communications

Fri, 30 Dec 2016 24:00:00 EST

In this white paper learn about integrated team collaboration and how it could benefit your business. Published by: Mitel Networks Limited



Augmented Reality Mobile Technology Still 'Experimental' in the Enterprise

Mon, 03 Apr 2017 24:00:00 EDT

Pokémon Go brought augmented reality (AR) technology to the masses. In this guide, our experts illustrate the basics of AR in the mobile enterprise, and how to overcome adoption roadblocks such as cost, lack of development tools, and more. Read on to dive into the state of the AR market and evaluate its adoption readiness in your enterprise. Published by: Dell EMC



10 Trends Impacting Your Contact Center – And How to Profit From Them

Tue, 31 Jan 2017 24:00:00 EST

In this white paper, discover the top 10 trends impacting customer experience and your contact centre, and how you can turn them into loyalty-building, profitable opportunities. Published by: Mitel Networks Limited



Workforce Transformation Maturity Assessment for Your Organization

Sat, 31 Dec 2016 24:00:00 EST

Access a free workforce technology assessment tool, powered by Forrester Research, to find out how your company stacks up against others. Published by: Dell EMC and Microsoft



Transforming Workforce Technology is the Key to Improving Customer Experience

Fri, 30 Sep 2016 24:00:00 EDT

This Forrester Research report explains how employee experience, customer experience, and revenue growth are inextricably linked. Discover ways to leverage employee-facing technologies to improve customer experiences. Published by: Dell EMC and Microsoft



Workforce Transformation Strategy: A Spotlight on Australia and New Zealand

Mon, 31 Oct 2016 24:00:00 EDT

For Australia and New Zealand, 2 of the most developed regions in the Asia-Pacific market, their focus this year is largely on improving customer experience. Inside this Forrester report, learn some best practices for workforce transformation in these regions. Published by: Dell EMC and Microsoft



The Value of Extended Reality Technologies to Business

Fri, 30 Dec 2016 24:00:00 EST

When faced with the need to innovate, we need to look at new technologies. Augmented, virtual, and mixed reality technologies are currently being assessed for their viability. Access this Forrester report to see what their survey revealed about the potential value of these new, reality altering technologies. Published by: Dell EMC and Microsoft



Thinking Strategically About ABM

Wed, 29 Mar 2017 24:00:00 EDT

Industry leaders TechTarget and Marketo outline the most common challenges of Account-Based Marketing (ABM) strategies and a set of practical practices for 2017. Published by: TechTarget and Marketo



Webcast: Thinking Strategically About ABM

Wed, 29 Mar 2017 24:00:00 EDT

Industry leaders TechTarget and Marketo outline the most common challenges of Account-Based Marketing (ABM) strategies and a set of practical practices for 2017. Published by: TechTarget and Marketo



Investing in the Data Center to Meet Modern Customer Demands

Tue, 14 Mar 2017 24:00:00 EDT

Data center modernization is one way to boost digital transformation and innovation efforts. Learn about the problems with the current IT landscapes and how to go about solving them with in-memory data management. Published by: Red Hat



Approaches to SAP HANA Adoption: ERP, Business Intelligence, and More

Fri, 17 Mar 2017 24:00:00 EDT

In this expert e-guide, we explore how organizations across a variety of industries are leveraging SAP's in-memory platform to enhance reporting, analytics, self-service BI, ERP transformation, mobility, and more. Discover which approach to SAP HANA – on premise, in the cloud, or via mobile apps – is best for you. Published by: Red Hat



Creating Personalized Experiences with Real-Time Insights for CEM

Tue, 21 Mar 2017 24:00:00 EDT

Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences. Published by: OpenText



How to Transform Your Business and Customer Experiences by Connecting Data

Mon, 27 Mar 2017 24:00:00 EDT

Organizations struggle to solve one underlying problem: Fragmented customer data. And this problem can lead to several more. In this paper, discover 4 core problems that fragmented data causes, and how you can take a universal approach to customer data to mitigate problems. Published by: Tealium



Ovum Report: The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms

Mon, 27 Mar 2017 24:00:00 EDT

This Ovum report analyzes where call center technology infrastructure deployments are now. Explore the total cost of ownership (TCO) of cloud vs. on-premise tools, current state of the market (what's happening in North America, UK, Northern Europe, Asia-Pacific and the Caribbean), scenario analyses, and more. Published by: Genesys



Connect Your Data Across Every Team, Vendor, and Touchpoint in Real Time

Wed, 22 Mar 2017 24:00:00 EDT

Learn about an integrated approach to collecting and managing customer data, and making it available in real time. Learn about benefits that can help you gain a deeper understanding of customer behavior. Published by: Tealium



Increase Campaign Effectiveness, Maximize Existing Customer Relationships, and Lower Attrition

Tue, 21 Mar 2017 24:00:00 EDT

Real-time data focuses on influencing visitor activity, leading to conversion, retention and loyalty. Explore capabilities of real-time data management tools that can help you take action to increase revenue. Published by: Tealium



Achieve A Single View Of The Retail Customer For Deeper Insight

Tue, 21 Mar 2017 24:00:00 EDT

Consumer behavior changes constantly, threatening retailers' business objectives. But there are new opportunities for retailers willing to capture and analyze this behavior to gain insights and maintain their edge. Discover how to push your company to adapt to the evolving customer. Plus, learn about the role big data plays in this new landscape. Published by: Hortonworks



Why Self-Service BI Tools Aren't Working Out As Planned & What You Can Do About It

Mon, 20 Mar 2017 24:00:00 EDT

Many BI vendors have, for years, sold their clients the idea that self-service technology is the future. But research shows that business users still aren't adapting to self-service. Learn why self-service isn't working out as planned, and discover an alternative to self-service tools that may benefit your business. Published by: Yellowfin



Contextual Marketing: Stop Neglecting your Audience

Mon, 20 Mar 2017 24:00:00 EDT

With the right technology, today's marketers can understand, segment, and engage their audiences better. Access this white paper and learn how you can grow leads, increase conversions, and decrease future churn. Published by: Tealium



SAP Innovates Cloud Apps by Reimagining Server and Desktop Ecosystem

Sat, 31 Dec 2016 24:00:00 EST

Users expect to be able to connect to corporate resources, regardless of location, and need responsive tools wherever they may be. Click into this infographic to discover how SAP meets the growing demand for fast, anytime, anywhere cloud-based access to its enterprise apps by reimagining its desktop environment. Published by: Lenovo



Analysts Tackle Digital Transformation, CX Struggles

Mon, 06 Mar 2017 24:00:00 EST

Learn about key issues impeding multinational organizations' efforts to achieve successful digital transformation strategies. Discover what The Economist Intelligence Unit (EIU) and analysts at Forrester have to say about overcoming barriers. Published by: Dell EMC



The Road to Strategic Website Design

Wed, 08 Mar 2017 24:00:00 EST

Despite efforts (and money) to attract website traffic, conversions remain low. Learn why organizations need comprehensive tools that help them listen to customer data, leverage in-house or basic testing features, and improve both revenue and engagement. Published by: OpenText



Improving Your Sales Performance with the Right Tools, Strategy

Wed, 01 Mar 2017 24:00:00 EST

The goal of any business is to have a successful sales department. In this expert e-guide, learn what you need to do to improve your sales strategy. First, discover how to overcome hurdles when choosing the right sales tools for your business. Then, learn about sales performance management (SPM) and planning in the context of corporate strategy. Published by: Xactly



Digital Experience Portals: A Modern Approach To Secure, Multichannel Customer Experiences

Mon, 06 Mar 2017 24:00:00 EST

This report provides insights into what customers expect in the age of the web-based customer experience – a.k.a. the digital experience (DX.) Published by: OpenText



Best Practices for Microservices

Fri, 10 Feb 2017 24:00:00 EST

This webcast explores the concept of microservices, defining what they are, how to implement them, and how to optimize their value. Uncover microservices best practices and learn from a series of experts how to leverage APIs, enable continuous delivery, optimize automation, implement a hybrid integration platform, and more. Published by: MuleSoft



PT Diamond Cold Storage Finds the Coolest Way to Run SAP HANA on IBM Power Systems

Wed, 01 Mar 2017 24:00:00 EST

PT Diamond Cold Storage needed to invest in in the latest technologies that could enable them to service their customers faster. Learn how they leveraged HANA to accomplish 3 key goals to make this happen. Published by: IBM



2017 IT Priorities in the Middle East

Wed, 01 Mar 2017 24:00:00 EST

Benchmark your IT spending plans with our in-depth study of IT spending priorities in the Middle East. Published by: ComputerWeekly.com



Modern Warehouse Management for the New Fulfillment Economy

Tue, 28 Feb 2017 24:00:00 EST

Unaligned processes, technologies and corporate structures affect warehouse operations and the customer experience. Learn how to avoid these issues with cloud warehouse management tools. Published by: Oracle Corporation