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2BrightSparks



Information and Support for 2BrightSparks software



Updated: 2017-04-25T01:47:03

 



SyncBackFree (freeware) • Re: Status windows doesnt update

2017-04-25T01:47:03

Hi,

As the ‘Next Run’ column was updated by the Windows Task Scheduler, I guess the task was triggered (at the scheduled date/time), but the profile didn’t run, hence the ‘Last Run’ and ‘Last Scheduled Run’ columns were not updated.

Please open-up the Task Scheduler from control panel and go to SyncBack branch/node. Make sure you expand the tree on the left column until you find SyncBackFree and select the sub-branch (of SyncBackFree) with your Computer-User Account name to see the tasks which will be populated on the center pane.

From there, you need to check under the History tab of the profile name (which failed to run) to find out if your profile is running properly. If History is disabled, you will need to enable it and reboot and check back (on the History tab of Task Scheduler) again once the scheduled time has passed to see the results.

In addition, please delete and recreate the schedule task from:

Modify > When > Edit Schedule settings page

to see if it helps?

Thank you.

Statistics: Posted by Swapna — Tue Apr 25, 2017 1:47 am





SyncBackFree (freeware) • Re: Encrypt files with accents or special characters

2017-04-25T01:21:52

Hi,

You haven’t stated the version of SyncBackFree you are using, and the profile’s source and destination locations (e.g. FTP, NAS drive etc.,) to better understand the issue? However, I can provide some information which may be useful to you.

Please note that SyncBack is fully Unicode, but your destination device may not be. Probably, it is changing the filenames (with Unicode characters) after they are transferred to the destination, hence the issue. Please read this KB article for additional details if your destination is an FTP server:

http://support.2brightsparks.com/knowledgebase/articles/726108-character-encoding-during-ftp-transfer

If you wish you can copy the same files (with Unicode characters) to a local drive (where SyncBack is running) to see if you can reproduce the problem? But before running the test, please ensure that you are using the latest version of SyncBackFree (V7.6.64.0). If required, you can download and install SyncBackFree from here:

http://www.2brightsparks.com/assets/software/SyncBack_Setup.exe

Do not uninstall and reinstall, or you'll lose your profiles & settings. Just install 'over the top'.

Thank you.

Statistics: Posted by Swapna — Tue Apr 25, 2017 1:21 am





SyncBackFree (freeware) • Encrypt files with accents or special characters

2017-04-24T10:25:30

Hello,
As I am french, I have several files with accens (é,è,ê..). When I make a backup with encrypted file, the file's name is changed. When I restore, some file a unreadable.
How to backup file with accens, so that the restoration of the files is like the originals ?
Thanks a lot to everyone who can help me. (image)
Kind Regards
Jean

Statistics: Posted by jfneuch — Mon Apr 24, 2017 10:25 am





SyncBackFree (freeware) • Re: Status windows doesnt update

2017-04-24T10:08:27

I have a problen that is simular.
Last executed does not change but Next date is changed.
Last succecfull execution is also not updated
I checked and the backup is not executed. Manual execution does work.
In the windows taskscheduler I also checked and all tasks are shown.

Statistics: Posted by ldries46 — Mon Apr 24, 2017 10:08 am





SyncBackPro (commercial) • Re: Profile Review

2017-04-24T04:43:30

Hi,

Please export your profile configuration (select the profile from SyncBackPro's main-interface > right click > Export Profile) and send it to support@2brightsparks.com for verification.

Thank you.

Statistics: Posted by Swapna — Mon Apr 24, 2017 4:43 am





SyncBack V8 BETA • SyncBack BETA V8.0.0.11 released (24th April 2017)

2017-04-24T02:12:39

A new beta has been released which includes a number of fixes, help file updates and support for BitLocker encrypted VHD files.

A serial number is not required to use the beta.

Download details: viewtopic.php?f=33&t=12717

Statistics: Posted by mickyj — Mon Apr 24, 2017 2:12 am





SyncBackPro (commercial) • Profile Review

2017-04-23T02:02:02

I am using Syncback pro to clean up mutiple folder replications in 15TB of data. I am paranoid that I don't have profile options set correctly and that I might overwrite irreplaceable files. A backup isn't an option at this pint, because that's what I'm working towards... a clean file set to start taking regular backups of again.

Is there any service or any way in which a profile can be reviewed to confirm that I have it set to be doing exactly what I think it should be doing?

As posted about here, I am afraid because it is asking questions about options that I shouldn't have available to me if I set this up correctly. viewtopic.php?f=29&t=12383&p=48459#p48459

TIA

Statistics: Posted by ChrisW828 — Sun Apr 23, 2017 2:02 am





SyncBackFree (freeware) • syncback Free scheduled backups not running after windows 10 creators update.

2017-04-22T14:51:30

Syncback Free scheduled backups not running after windows 10 creators update. Have checked permissions and Windows Task Scheduler. Still no scheduled backups running. Anyone have similar problem?

Statistics: Posted by technohippy — Sat Apr 22, 2017 2:51 pm





SyncBackFree (freeware) • Re: Mirror v Backup

2017-04-21T11:51:28

Thank you very much. I have just sent you the exported profile.

Statistics: Posted by Essex133 — Fri Apr 21, 2017 11:51 am





SyncBackFree (freeware) • Re: Status windows doesnt update

2017-04-21T09:50:08

If you're 'closing' SB so that its icon still appears in the system tray afterwards, that instance of SB is still running, and you presumably have the program set to Minimize To Tray and Minimize On (I.e.instead of) Close via the settings with those names on the main Preferences menu. That's equivalent to leaving SB running and switching to another app's open window (or clicking bottom right of screen to 'view desktop')- SB is idle, and simply making the SB UI visible on screen (giving it the focus) again doesn't count as an 'open' (thus, re-poll) event, so you may need to refresh it with F5 (especially if the updated statistics were initiated by a different copy of SB, which - if the profile you mentioned ran on a Schedule - they will have been)


If I close the icon out of the system tray then my profiles won't run?

It depends how your profiles are triggered.If they are (all) Scheduled, they will still run (the Windows Task Scheduler will start a hidden instance of SB to run it/them, and close the hidden instance again afterwards). This is how the Scheduler works, and is how profiles can be run even if you're not logged in, much less have a copy of SB running all the time. OTOH, profiles configured to run Periodically in the background (not the same thing as Scheduling) do need a copy of SB running all the time (that you want such profiles to trigger). These articles have more background (note: as stated therein, many of these options are not supported in the freeware version)

http://support.2brightsparks.com/knowledgebase/articles/213806-background-scheduling-and-running
http://support.2brightsparks.com/knowledgebase/articles/214250-situations-under-which-a-profile-can-be-run

Statistics: Posted by cliffhanger — Fri Apr 21, 2017 9:50 am





SyncBackFree (freeware) • Re: Status windows doesnt update

2017-04-20T20:14:53

I close the SB. To open it I click the icon in my system tray. I would think clicking the icon in system tray to open the SB window would do a refresh?

If I close the icon out of the system tray then my profiles won't run?

Statistics: Posted by swebs — Thu Apr 20, 2017 8:14 pm





SyncBackFree (freeware) • Re: Status windows doesnt update

2017-04-20T16:01:33

I take it you mean the main SB window (listing all profiles) that appears on manual program start-up. If so, I'm not sure how you "open" this window? If you switch back to this main window from another window in that instance of SB (e.g. if you close a profile Modify window) it should re-poll all the profiles for the latest info contained in their INI files and display (repaint) that info. Likewise if you re-start SB completely afresh, it should re-poll all the profiles. However, if SB has been open/idle in the background for some time, and you switch back (Alt-Tab, etc.) to that idle instance of SB from another application (or, from your Windows desktop), that doesn't count as an open event or a re-poll/repaint cue in SB.

So, if SB has been sitting in the background (with main window open) and a separate instance of SB* has run a profile on a Schedule then closed again, then the idle foreground copy you now just switched to hasn't had a re-poll/repaint cue since the Scheduled run started/ended, so it will display the status info still in its memory, not the updated info in the profile's INI (on disk). You can however force a re-poll/repaint by pressing F5 (or use Profiles menu > Refresh ), which should update/display the stored values for all profiles 'as of right now'


* Scheduled Tasks (and the profiles they trigger) always start/use/close a separate background instance of SB to run a Scheduled profile. It therefore follows that you don't need to leave a copy of SB open to achieve a Scheduled run (just in case you thought that was true)

Statistics: Posted by cliffhanger — Thu Apr 20, 2017 4:01 pm





SyncBackPro (commercial) • Re: Scanning to cloud (GDrive)

2017-04-20T13:47:07

Hi,

Could you please submit a support zip (with debug logs) and a screen shot showing your file/folder selections for further investigation. Full instructions to create and submit a support zip are given here:

http://support.2brightsparks.com/knowledgebase/articles/213970-creating-a-debug-information-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.

Statistics: Posted by Swapna — Thu Apr 20, 2017 1:47 pm





SyncBackFree (freeware) • Status windows doesnt update

2017-04-20T13:29:33

I'm running windows 10 (64bit) and SyncBackFree 7.6.64.0

When I open the status window the Next Run always shows a date that's past for example right now it shows the task that ran last night (4/20) as Next Run 4/17/2017 3:00:00AM. It also shows Failure in the Results column. When I click on the task and select View Log the log shows everything correct with no errors and that it ran on 4/20/17 at 3:00:00AM.

Does anyone else had this issue and figured out how to correct it?

Thanks in advance

Statistics: Posted by swebs — Thu Apr 20, 2017 1:29 pm





SyncBackPro (commercial) • Re: Scanning to cloud (GDrive)

2017-04-20T07:35:25

It does not work. That is the actual configuration, but it reads the full top folder. Is there a way to force the scans with the actual filters?

Statistics: Posted by cmcruz007 — Thu Apr 20, 2017 7:35 am