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Preview: 2BrightSparks


Information and Support for 2BrightSparks software

Updated: 2017-09-23T11:14:32


SyncBackFree (freeware) • File Does Not Exist Error


I'm running version

A couple of my tasks result in an error box with the above error. Since I'm just copying newer files into the destination I don't understand how this message could occur. If the file didn't exist in the origin, it wouldn't be there to copy; if it didn't exist in the destination, the file would be copied there.

Thanks for any help.

Statistics: Posted by br4 — Sat Sep 23, 2017 11:14 am

SyncBackPro (commercial) • Changing font size


Are there plans to allow changing the font size on at least the main window? The current 9pt is difficult to read even with new glasses and I sure could use a couple points larger. SB 8 on Windows 10.

Statistics: Posted by LaryW — Fri Sep 22, 2017 4:36 pm

SyncBackPro (commercial) • Re: Enhancement rquest: backup runtime column


2nd the motion!

Statistics: Posted by Engztrom — Thu Sep 21, 2017 11:31 am

SyncBackPro (commercial) • Feature request: A column with profile runtime


It would be nice if the latest runtime (endtime - starttime) of each profile was not only available in the log files,
but also as an optional column in the profile list view.
(Preferrable in "hh:mm:ss" instead of "hh hours, mm minutes, ss seconds" format, to keep it as short as possible).


Statistics: Posted by Engztrom — Thu Sep 21, 2017 11:28 am

SyncBackSE (commercial) • "The connection has been denied" to a NAS


We are having problems with a copy profile that directs the files to a NAS disk. The task reports an error like: "The connection has been denied". At other times it is done without problems. We have two teams that perform the task towards the same NAS and one happens to him and the other does not. So we ruled out the NAS for the moment. The NAS is new, just bought. The NAS credentials are listed in the Windows credential store. Today we tried to place the credentials in a SyncBack. Any suggestions on this issue?

Statistics: Posted by zekinash — Thu Sep 21, 2017 7:37 am

SyncBackPro (commercial) • Re: Failed to change modification date-time: Cannot change modification date-time


I set it to skip 0 byte files. Issue hasn't reoccurred since, no debug logs.

Statistics: Posted by BinaryTB — Thu Sep 21, 2017 2:22 am

SyncBack Touch • Re: Service is not running



Since version 1.3.8 SyncBack Touch has been changed to run as a service (daemon) on both Android and MacOS. Unfortunately we couldn't test this on MacOS prior to 10.10 (Yosemite) so we can't really know what may causing you the problems you are experiencing. Sticking to v1.2 is fine but I would suggest you to upgrade to the latest version of SyncBackPro V7 to ensure you have the latest bug fixes (some of which are Touch related).


Statistics: Posted by Kostas — Wed Sep 20, 2017 2:22 pm

SyncBackFree (freeware) • Copy of FTP: File can not be copied:


从FTP上同步,中文文件名变成了 “%3F%3",导致不能同步。
Synchronous from FTP, the Chinese file name has become "%3F%3", resulting in no synchronization.

SyncBackFree V8.2.18.0 日志
错误 (13)

| 主页面 |

左边h:\My documents
FTP\My documents\

上午 11:13:43\2006\%3F %3F.doc无法从 FTP 复制文件:Expected another server reply(15) : 550 /2006/? ?.doc: No such file or directory.

上午 11:13:45\rrrrr\QQ%3F%3F20150116103918.jpg无法从 FTP 复制文件:Expected another server reply(15) : 550 /rrrrr/QQ??20150116103918.jpg: No such file or directory.

Statistics: Posted by ququerququer — Wed Sep 20, 2017 3:49 am

SyncBackPro (commercial) • Re: Allow custom API key for Google Drive



It's a good idea but we are concerned that it may violate the Google APIs Terms of Service as mentioned in


Statistics: Posted by Kostas — Tue Sep 19, 2017 3:54 am

SyncBackFree (freeware) • Re: Profile does not run on schedule


One final note for anyone following this thread:

I had to delete each profile and then create each again verifying with my new "Windows pwd". Then for each profile, I had to go into Task Manager \ task scheduler Library \ 2BrightSparks\ my group of profiles \ select a profile \ check "Run with highest privileges.

Afterward they worked. Hope that helps others.

Statistics: Posted by bobsing — Tue Sep 19, 2017 3:15 am

SyncBackPro (commercial) • Re: Can't change order of profiles in group


It works now after I restarted the computer, so it was only a temporary issue.
Sorry! Should have tried that first...



Statistics: Posted by Engztrom — Mon Sep 18, 2017 7:04 pm

SyncBackPro (commercial) • Re: Backup on NAS to another NAS


I'm have SyncBack free, so didn't know about the ability to create a group. Will be purchasing Pro for this job. Thanks for the answer. (image)

Statistics: Posted by Scott Coffey — Mon Sep 18, 2017 6:43 pm

SyncBackPro (commercial) • Re: Quick temporary profile change


Make that
cliffhanger wrote:
OR, you could of course consider making a Copy of your profile with a new name that reflects the difference in actions, change the actions/configuration, and run it only when required...

Statistics: Posted by cliffhanger — Mon Sep 18, 2017 9:45 am

SyncBackPro (commercial) • Re: Quick temporary profile change


It depends what the 'certain conditions' are (or are not), but if you can use one or more of the options on the Filter menu (of the Differences window) to display only those files/rows whose Action you want to change (instead of 'not display them'), you can then mass-select those rows, then right-click the highlighted rows and select another Action for (all) those rows. And/or, you can cherry-pick (and/or Shift-click, Ctrl-click, etc.) the rows in question (but not any others), then right-click (one of the) selected rows and chose an alternative Action likewise.

In your case, you could (probably?) set the Differences window to display only those proposed deletions that you do not want on a given occasion, and then set their Actions to Skip. As you've discovered, the other proposed files/Actions (that are currently not listed because of display filters) would still be processed as usual/normal.

Bear in mind that if you select multiple grid rows that differ in certain respects, Actions that are relevant to some of the selected files (but not to other selected files) will not be listed in the menu, because logically you can't perform certain Actions for some of the highlighted files. Example: if you select some rows where the files are on Source-only and some rows with files on Dest-only, then neither the Action to Copy To Dest nor the Action to Copy To Source will be offered when you right-click that selection, because your selected rows include cases where there is no file on the implied 'from' side to copy to the other side. Basically SyncBack will not let you choose Actions that it would not be capable of performing.

There are also two override buttons in the Differences window (Mirror all the files to the right and Mirror all the files to the left) which will temporarily change the Actions of a Backup or Sync profile to a Mirror Right or Mirror Left. Clicking either of these override buttons will refresh the grid entries in the Differences window to reflect the temporary 'new rules' you have asked for, with the proviso that for a standard Mirror (Right) profile, clicking Mirror all the files to the right generally changes no Actions, because they would normally be set that way already. More info in the Help on the Differences window. Note that you cannot mass-revert the new Actions back again to what they were when the Differences window originally opened except by clicking Abort and re-running the profile. You can make individual 'cherry-pick, etc.' changes before clicking Continue, but you cannot 'start again' without Abort > rerun to get back to the proposed Actions the standard profile logic will pre-offer.

OR, you could of course consider making a Copy of your profile with a new name that reflects the difference in actions, and run it only when required...

Statistics: Posted by cliffhanger — Mon Sep 18, 2017 9:37 am

SyncBackPro (commercial) • Re: backing up Gmail accounts



Please submit a support zip (with debug logs) of the failed profile run for investigation.

Full instructions for creating and submitting the support zip are given here:

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.

Statistics: Posted by Swapna — Mon Sep 18, 2017 12:13 am