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Information and Support for 2BrightSparks software



Updated: 2018-02-18T16:56:35

 



SyncBackLite (commercial) • Re: Date Modified

2018-02-18T16:56:35

I purchased the Lite version and the sync of existing files is working great. However, I have noticed a problem with new files. When I create a new file on the Left and it is synced, via a scheduled sync, the last date mod of the file on the Right is the time of the Auto Sync and not the date/time the file was created. I searched for a solution but didn't find anything. Any suggestions would be appreciated.

Statistics: Posted by dd5087 — Sun Feb 18, 2018 4:56 pm





SyncBackPro (commercial) • Re: Azure Storage Archive

2018-02-17T15:41:00

I insist, after checking other software from third party companies, I think it couldn't be that difficult to implement for SBPro tier selection for files uploaded to Azure Storage.

By default, when a user creates a storage account it must be set the default tier "Hot" or "Cool" ("Archive" is not possible in this stage) [1]. When you start uploading files to the containers inside that account, files are tiered with the default defined before, but they can also be tiered as "Hot", "Cool" or "Archive". Files of different tiers can coexist on the same container, which I think it is a great feature. The property for achieving that is: "Set Blob Tier" [2].

So, I propose for the development team to implement this functionality. There're certain scenarios where you what to backup all files affected by a profile in Hot, but others in Cool or Archive. The thing would be, once each file is uploaded, change it tier to one of the three mentioned. This could be integrated under profile settings/cloud/advanced. Indeed, there is an option for S3 (S3 Storage Class), so that would be the perfect spot to place the same options but for Azure.

I hope you are agree with this request.

[1] https://docs.microsoft.com/en-us/azure/ ... rage-tiers
[2] https://docs.microsoft.com/en-us/rest/a ... -blob-tier

Statistics: Posted by homenet — Sat Feb 17, 2018 3:41 pm





SyncBackSE (commercial) • Re: Simple definition - Unattended Run cannot prompt for action?

2018-02-17T01:53:36

Hi,

Please submit a support zip (with debug logs) of the profile run to support@2brightsparks.com for investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you

Statistics: Posted by Swapna — Sat Feb 17, 2018 1:53 am





SyncBackPro (commercial) • Re: Google drive duplicates being created

2018-02-17T01:49:33

Hi,

Please submit a support ticket to support@2brightsparks.com for assistance.

Thank you.

Statistics: Posted by Swapna — Sat Feb 17, 2018 1:49 am





SyncBackPro (commercial) • Re: Sync Back Pro's limit using Google drive

2018-02-17T01:44:48

Hi,

There is no daily limit on the number of uploads to Google Drive server. However, when uploading large amounts of data (e.g. 35 TB) to Google Drive, we recommend using 64-bit V8 (instead of 32-bit v8). Please refer to this article for the difference between 32-bit and 64-bit versions:

http://support.2brightsparks.com/knowle ... backpro-se

Thank you.

Statistics: Posted by Swapna — Sat Feb 17, 2018 1:44 am





SyncBackPro (commercial) • Re: Google drive duplicates being created

2018-02-17T00:14:47

Well that didn't work so well.....

In this screenshot the file already exists on Google drive

I don't see the option "Use details from Source".

http://www.evernote.com/l/AFQzGrBCLQhKk ... gPLRHW_6E/

Statistics: Posted by Fpsware — Sat Feb 17, 2018 12:14 am





SyncBackPro (commercial) • Re: Google drive duplicates being created

2018-02-16T23:53:02

Looks like I found the answer to this in this post...

viewtopic.php?f=15&t=13311

Statistics: Posted by Fpsware — Fri Feb 16, 2018 11:53 pm





SyncBackPro (commercial) • Google drive duplicates being created

2018-02-16T23:48:55

I don't know when this first started but when I run a backup to Google drive its creating a second identical file with "(1)" appended to it. Its not happening for every file, but when these files are 4-10Gb in size its causing a problem.

The original file and the existing copy on Google drive are identical, because its previously been uploaded by SB Pro.


http://www.evernote.com/l/AFQFoKXDnlFAB ... Sf0-Uv32Q/

Statistics: Posted by Fpsware — Fri Feb 16, 2018 11:48 pm





SyncBackSE (commercial) • Simple definition - Unattended Run cannot prompt for action?

2018-02-16T21:18:38

What does this mean? It is a frequent warning I get for 2 or 3 different files.

Statistics: Posted by Hotkey — Fri Feb 16, 2018 9:18 pm





SyncBackPro (commercial) • Sync Back Pro's limit using Google drive

2018-02-16T11:36:23

Hello team SyncBackPro,


We have a doubt! We're making an upload of 35tb up to Google drive using SyncBackPro. We'd like to know about the limit per day.

Statistics: Posted by jamespaivasilva — Fri Feb 16, 2018 11:36 am





SyncBackPro (commercial) • Re: Feature Request: Grade locked file errors as warnings

2018-02-16T07:30:58

Yes, it would be nice with a more granular classification of errors/warnings.

One idea, that would work for me, is checkbox options to only display "access denied" or "locked" errors for files that haven't previously been detected in a scan with those errors, but on all subsequent scans with the same problem either silently ignore them (flag them as "skipped")
or reduce them to warnings.

Another idea is a filter list, similar to the backup selection filter, for those errors.

Statistics: Posted by Engztrom — Fri Feb 16, 2018 7:30 am





SyncBackPro (commercial) • Re: Change Source from Local Folder to Dropbox

2018-02-15T01:50:27

Hi,

Can you please export and send your profile configuration to support@2brightsparks.com for assistance.

Thank you.

Statistics: Posted by Swapna — Thu Feb 15, 2018 1:50 am





SyncBackPro (commercial) • Re: Feature Request: Grade locked file errors as warnings

2018-02-15T01:46:42

Hi,

To prevent the occurrence of any risky or unexpected situations, we record all file copy errors (including locked file copy errors) as Errors. However, I will pass your request to the relevant department for their review.

Thank you.

Statistics: Posted by Swapna — Thu Feb 15, 2018 1:46 am





SyncBackPro (commercial) • Change Source from Local Folder to Dropbox

2018-02-14T23:22:05

Hello,

I have several profiles that currently have the Source set to a local folder and the Destination set to a network share. I want to change the Source to Dropbox but I cannot seem to figure out how to do this. I can create a new profile and select Dropbox as a Source but I don't want to have to reconfigure all of the profile options for each of these. Hopefully, I'm just missing something simple.

Thanks.

Statistics: Posted by SJMarty — Wed Feb 14, 2018 11:22 pm





SyncBackPro (commercial) • Feature Request: Grade locked file errors as warnings

2018-02-14T09:36:21

I'm using the Surface of my wife with my own account. By that I do not have full rights so SyncBack is not able to copy some (20-30) locked files, buts that is really ok for me:

Failed to copy from Quelle : File is locked: Cannot open file "\\?\C:\Users\xxxxx\NTUSER.DAT". Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird

L:CWD /xxxxx/$SBV$/
R:550 /xxxxx/$SBV$: No such file or directory.
L:CWD /xxxxx/
R:250 CWD command successful.
L:PWD
R:257 "/xxxxx" is current directory.
L:DELE SBSE____.0XD
R:550 SBSE____.0XD: No such file or directory.


But as I'm receiving every 30 minutes an error log I like to have an option to grade locked file errors as warnings.

A second wish: Create an error if more than 1% of all files are warnings.

Statistics: Posted by mgutt — Wed Feb 14, 2018 9:36 am