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Can I send text or picture messages to 9-1-1 ?

Tue, 09 Feb 2016 15:23:00 EST

Text to 911 is available in Maine. It is designed as an alternative to a traditional call when an individual is hearing impaired or when an individual cannot make a voice call, for example during in a home invasion or a medical emergency that renders an individual incapable of speech. A phone call is still best, and texts should only be used when a call isn't possible. *Pictures cannot be sent.*

Can I dial 9-1-1 from my VoIP phone?

Wed, 04 Dec 2013 16:42:36 EST

You can reach emergency assistance by dialing 9-1-1 on most VoIP phones. However, there are important differences between some VoIP 9-1-1 emergency dialing and traditional 9-1-1 service from a standard phone. Sometimes the 9-1-1 call taker may not have a display of the number you are calling from or your location. In addition, your call may arrive at a remote private call center if there is confusion over your location.

Will my security monitoring service work with VoIP service?

Wed, 04 Dec 2013 16:41:07 EST

It might but then it might not. Check with your provider to see if they support analog modem traffic necessary for burglar alarms and fax machines.

Should I keep my traditional phone line after I subscribe to VoIP service?

Tue, 13 Mar 2007 10:46:49 EDT

Yes. 9-1-1 leaders recommend you keep your traditional phone in addition to your VoIP phone in order to insure you can access 9-1-1 services and have access to a phone in a power or service outage.

Do service outages affect my ability to call 9-1-1?

Tue, 13 Mar 2007 10:46:39 EDT

They might. Just as a cordless phone may not work without power, your VoIP phone may not work without power either. As a result, you may be unable to make any calls, including those to 9-1-1, during an electrical outage. Similarly, if your cable or broadband service is interrupted, it may keep you from being able to make outbound calls.

Can I call 9-1-1 from my VoIP phone when I'm traveling?

Tue, 13 Mar 2007 10:46:25 EDT

Some VoIP providers offer the ability to travel with your phone. If so, the provider should offer a way to update your registered address but some the time it takes to update this address varies greatly. The safest thing to do is if you travel with your phone on a temporary basis, is use another phone to dial 9-1-1 if you need help.

Does 9-1-1 know where I am when calling from my VoIP phone?

Tue, 13 Mar 2007 10:46:14 EDT

Possibly. No matter where your call routes, the 9-1-1 call taker will first ask you to either provide or verify your location, name, and telephone number. If this information is not available automatically, your call routes to a remote, private call center that will determine where your call needs to go based on the information you provide.

What if my 9-1-1 call is misrouted to the wrong 9-1-1 center?

Tue, 13 Mar 2007 10:45:58 EDT

If your VoIP call is routed to the wrong 9-1-1 center, you should tell the call taker the city, county and state where you need help. The call taker will likely attempt to transfer your call to the right 9-1-1 center, but it is always a good idea to have the phone numbers of the police, fire and rescue on hand for easy reference.

How is a VoIP 9-1-1 call routed to the correct 9-1-1 center?

Tue, 13 Mar 2007 10:45:39 EDT

When you sign up for VoIP service, you are asked to register your location. For a 9-1-1 call to go to the right 9-1-1 center, it MUST correspond to the physical location of your VoIP phone. This address allows the VoIP provider to route the call to the right place. You cannot use a PO Box or Rural Route address.

How do I know what level of 9-1-1 service I have with my VoIP phone?

Tue, 13 Mar 2007 10:45:04 EDT

The best way to find out is to research the features of your VoIP provider as it pertains to 9-1-1 on its web site. Search for "emergency calling." Once you know its features, you should notify all potential phone users, including frequent visitors and babysitters.

Street signs keep disappearing in my town, what can I do?

Fri, 13 May 2005 15:21:07 EDT

Theft of street signs is against the law and is a problem in many communities. They are a vital part of the 9-1-1 system as they allow responders to find callers faster.

If you see someone stealing or vandalizing signs, call 9-1-1.

Is enhanced 9-1-1 available in towns with "RR Box" addresses?

Thu, 08 Mar 2007 15:49:37 EST

People without a street address (e.g., 58 Pine Lane) can call 9-1-1 for emergencies. They will not benefit from the system's location safety feature until their town completes addressing.

Is misuse of 9-1-1 against the law?

Fri, 13 May 2005 15:21:07 EDT

Yes. A person can be charged with misuse of the Enhanced 9-1-1 system if they repeatedly call 9-1-1 for non-emergency reports or questions. The first offense is a civil violation punishable by a $500.00 fine. The second offense is a Class E crime.

What number do you call for non-emergencies?

Fri, 13 May 2005 15:21:07 EDT

For non-emergencies, call the 7-digit telephone numbers of police, fire and ambulance services listed in the white pages of the local telephone book.

What is a 9-1-1 emergency?

Mon, 10 May 2010 10:14:06 EDT

A 9-1-1 emergency is when police, fire or medical services are needed right away in order to save a life, report a fire or stop a crime.