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Can cell phones without an active plan call 9-1-1?

Tue, 20 Mar 2018 17:06:57 EDT

Yes. If the battery is charged, calls can be made to 9-1-1, although call back information will not be available to the call taker. Old phones should not be given to children to play with. Accidental calls take up valuable time and resources, especially when there are real emergencies that need attention.



What if I call 9-1-1 by accident?

Tue, 20 Mar 2018 17:02:28 EDT

If you mistakenly call 9-1-1, stay on the line and tell the call taker you called by accident and that there is no emergency. This will save the call taker from having to call you back and confirm there is no emergency or possibly sending police to check your address for an emergency depending on local policy.



Can I send text or picture messages to 9-1-1 ?

Tue, 20 Mar 2018 17:04:18 EDT

Text to 911 is available in Maine. It is designed as an alternative to a traditional call when an individual is hearing impaired or when an individual cannot make a voice call, for example during in a home invasion or a medical emergency that renders an individual incapable of speech. A phone call is still best, and texts should only be used when a call isn't possible. *Pictures cannot be sent.*



Can I dial 9-1-1 from my VoIP phone?

Wed, 04 Dec 2013 16:42:36 EST

You can reach emergency assistance by dialing 9-1-1 on most VoIP phones. However, there are important differences between some VoIP 9-1-1 emergency dialing and traditional 9-1-1 service from a standard phone. Sometimes the 9-1-1 call taker may not have a display of the number you are calling from or your location. In addition, your call may arrive at a remote private call center if there is confusion over your location.



Will my security monitoring service work with VoIP service?

Wed, 04 Dec 2013 16:41:07 EST

It might but then it might not. Check with your provider to see if they support analog modem traffic necessary for burglar alarms and fax machines.



Do service outages affect my ability to call 9-1-1?

Tue, 13 Mar 2007 10:46:39 EDT

They might. Just as a cordless phone may not work without power, your VoIP phone may not work without power either. As a result, you may be unable to make any calls, including those to 9-1-1, during an electrical outage. Similarly, if your cable or broadband service is interrupted, it may keep you from being able to make outbound calls.



Can I call 9-1-1 from my VoIP phone when I'm traveling?

Tue, 20 Mar 2018 13:26:56 EDT

Some VoIP providers offer the ability to travel with your phone. If so, the provider should offer a way to update your registered address but the time it takes to update this address varies greatly. If you travel with your phone, the safest thing to do is use another phone to dial 9-1-1 if you need help.



What if my 9-1-1 call is misrouted to the wrong 9-1-1 center?

Tue, 13 Mar 2007 10:45:58 EDT

If your VoIP call is routed to the wrong 9-1-1 center, you should tell the call taker the city, county and state where you need help. The call taker will likely attempt to transfer your call to the right 9-1-1 center, but it is always a good idea to have the phone numbers of the police, fire and rescue on hand for easy reference.



How is a VoIP 9-1-1 call routed to the correct 9-1-1 center?

Tue, 13 Mar 2007 10:45:39 EDT

When you sign up for VoIP service, you are asked to register your location. For a 9-1-1 call to go to the right 9-1-1 center, it MUST correspond to the physical location of your VoIP phone. This address allows the VoIP provider to route the call to the right place. You cannot use a PO Box or Rural Route address.



How do I know what level of 9-1-1 service I have with my VoIP phone?

Tue, 13 Mar 2007 10:45:04 EDT

The best way to find out is to research the features of your VoIP provider as it pertains to 9-1-1 on its web site. Search for "emergency calling." Once you know its features, you should notify all potential phone users, including frequent visitors and babysitters.



Street signs keep disappearing in my town, what can I do?

Fri, 13 May 2005 15:21:07 EDT

Theft of street signs is against the law and is a problem in many communities. They are a vital part of the 9-1-1 system as they allow responders to find callers faster.

If you see someone stealing or vandalizing signs, call 9-1-1.



Is misuse of 9-1-1 against the law?

Tue, 20 Mar 2018 13:15:01 EDT

Yes. A person can be charged with misuse of the Enhanced 9-1-1 system if they repeatedly call 9-1-1 for non-emergency reports or questions. The first offense is a civil violation punishable by a $500.00 fine. The second offense is a Class E http://legislature.maine.gov/legis/statutes/25/title25sec2931.html



What is a 9-1-1 emergency?

Mon, 10 May 2010 10:14:06 EDT

A 9-1-1 emergency is when police, fire or medical services are needed right away in order to save a life, report a fire or stop a crime.



How do the deaf, hard of hearing and speech-impaired persons use Enhanced 9-1-1?

Tue, 20 Mar 2018 13:29:38 EDT

9-1-1 equipment has TTY capability and is ADA compliant. If the equipment detects TTY tones, it will automatically switch to TTY mode and immediately send out a greeting to the caller. The equipment can be manually switched to TTY mode with a keystroke, which facilitates the testing of silent calls.



When I call 9-1-1 from my cell phone will the dispatchers know where I am?

Tue, 20 Mar 2018 13:18:28 EDT

Cell phones cannot give your exact location like a traditional phone does. Try to have your address ready, or use landmarks, mile markers and road signs to describe where you are.