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Last Build Date: Mon, 11 Aug 2003 05:00:26 -0000

 



AthenaRMS 5.0 Released

Mon, 11 Aug 2003 05:00:26 -0000

AthenaRMS 5.0 is now available for download. Over the last few months the AthenaRMS developers have been busy at work porting AthenaRMS to work with both MySQL
and Oracle 9i in addition to its native Postgres. Now, after
some minor UI enhancements, the application is being
formally released.

A simple, yet elegant request management system, AthenaRMS allows your support staff to treat individuals with quality customer care, while treating common problems in mass. By providing one time URLS to
end-users, AthenaRMS scales to support an unlimited
number of users. Multiple tickets can be tagged and
responded to with the option of closing all tagged tickets
upon response.

AthenaRMS is written in PHP and uses standard open source libraries for data abstraction and session
management. With a flexible data model, AthenaRMS
can be easily customized to track just about anything.

Features include:

* Provided as GPL open source or hosted application
* Works with email or any web form
* Simple installation and administration
* Automatic notification of new tickets
* Templates can be customized to integrate with existing
web site look and feel
* Access levels are partitioned across individual
AthenaRMS instances
* Tickets can be transfered between instances, making it
a great tool for managing requests across departments
or other work boundaries
* Search capability across all standard and custom
fields and ticket comments
* Standard reporting can be viewed online or
downloaded into your favorite spreadsheet

Consulting and customization services and application
hosting available.

AthenaRMS is available for download from the following
locations:

http://sourceforge.net/projects/athenarms

and

http://athenarms.com/download/

Support lists for AthenaRMS are hosted at SourceForge.net.

http://sourceforge.net/mail/?group_id=86053




AthenaRMS 5.0 Pre-release 3 Adds support for Oracle 9i

Tue, 05 Aug 2003 19:07:30 -0000

Media Net Link is happy to announce the final in a series of
pre-release versions of its request management software,
AthenaRMS.

Designed to be simple to install and run, AthenaRMS helps
your support staff treat individuals with quality customer
care, while allowing them to manage common problem
types in mass.

Written in PHP, and using standard open source libraries
for data abstraction and session management, AthenaRMS
can now be configured to use either Postgres or MySQL as
the back end data source, or for those who require the
added assurance of a commercial database, AthenaRMS
can now be configured to use Oracle 9i.

For the complete announcement for this release, see:
https://sourceforge.net/mailarchive/forum.php?thread_id=2906127&forum_id=34462

For more information about AthenaRMS, see:
http://sourceforge.net/projects/athenarms/

or visit the AthenaRMS homepage at:

http://athenarms.com