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Last Build Date: Sun, 22 Apr 2018 05:29:34 -0400


Top 5 Importance of Building Customer Relationships Posted By : Joselin Hernandez

Thu, 10 Mar 2016 00:00:00 -0500

Building strong relationships is one of the arts of living. Itas not easy to build human relationships. It requires your time and lot of efforts to cultivate and nurture any relationship. The ones with clients are the most difficult ones. It becomes even more difficult in data centers industry as the clients belong to the senior management level. However, here are few strategies that may help you in building strong relationships with your clients.

Cloud Computing Is Revolutionising Customer Relationship Management Posted By : A Aslam

Wed, 21 Sep 2011 00:00:00 -0400

As business conditions have toughened, sales cycles have elongated and margins have come under pressure, intelligent businesses are seeking out opportunities to innovate in order to improve competitive advantage. One of the fastest growing areas is the cloud computing sector, which is forecast to grow to 4.6 billion pounds this year.

How To Make Sure A CRM Strategy Will Be Successful? Posted By : Pushelist Masurov

Sat, 25 Jun 2011 00:00:00 -0400

Nowadays, every company is aware of the fact that by using CRM or Customer Relationship Management it can easily enhance its work process and increase its profits. However, it is a wise idea to first talk to an expert before making a decision about a type of CRM system to use. In case you make the right choice, the results will be a lot better than expected.

CRM Lead Tracking Software: One Stop Solution to Multiple Problems Posted By : Abhishek Agrawal

Tue, 31 May 2011 00:00:00 -0400

CRM lead tracking software has caught up the fancy of many organizations in the recent times as it provides great degree of help to properly manage the leads. It is no secret the leads and the sales process is of prime importance to any business and one would be in grave danger to loose out a lot of business if these are not managed properly. And this is why the industry professionals, from small to large business organizations, are now starting to use various CRM lead tracking software to make their sales team more efficient.

How To Choose The Best Type Of CRM System Posted By : Pushelist Masurov

Fri, 06 May 2011 00:00:00 -0400

The company always needs customers - at least for someone to buy its products and take advantage of the services that are offered. Customers are the part that closes the system and allows the company to exist and operate effectively. So it is said that the customers are always right. They determine whether or not to buy from a given product, whether they like it or not, whether it meets the price and product features and the service level.

A Little More About Checkout Counters Posted By : Jonathan Arama

Thu, 31 Mar 2011 00:00:00 -0400

This article is aimed to help provide you with enough information before choosing a checkout counter for your store. All the elements of a store contribute to the customer's perception of a service; however, the biggest impact could perhaps be at the point-of-sale. It is the make or break point in closing a deal. It is usually in waiting in line at the checkout counter that most customers complain about bad customer service.

How Web-based CRM Can Help Small Businesses Posted By : Sarika Kabra

Mon, 06 Sep 2010 00:00:00 -0400

Web based CRM is what most small businesses are going in for these days. It is not as expensive as setting up a different department to handle customer relations. It is fast to set up needing very few resources to run efficiently. It has proven to be invaluable to small business owners and now it s set to make its way into the corporate ethos as a necessity rather than a luxury. It is good for a small business in a number of ways as illustrated below.

Advantages Of CRM To The Sales Team Posted By : Sarika Kabra

Fri, 03 Sep 2010 00:00:00 -0400

The contact management of a customer base becomes simpler with CRM solution software. The customer is all but assured of a good experience with the company when all the details of a sales deal are fed into a sales contact management software. That way no matter which member of the customer support team speaks with the customer, he will be able to help out in a relevant manner.

Discovering Customer Unexpressed Needs the Ritz Carlton Way Posted By : Samuel Teo

Tue, 31 Aug 2010 00:00:00 -0400

Luxury is what human wants over and above its basic needs; luxury is the feel of being special; and that is what Ritz offers to its customers. The Ritz-Carlton experience is something to cherish for lifetime. The Ritz-Carlton promises to deal both with the expressed and unexpressed needs of its clients. The legacy of Ritz-Carlton started off with famous hotelier Cesar Ritz, who was the 'hotelier to the Kings'.

How To Be A Qualified Customer Service Representative Posted By : Derek Sweet

Thu, 05 Aug 2010 00:00:00 -0400

A customer service representative stands for not only one person, but the whole customer service team, and even the whole company. As a consequence, customer service representatives are supposed to make every effort to do an excellent job and make customers feel satisfied all the way.

How To Establish Rapport With Customers: 3 Rapport Building Tips To Wow Your Customers Posted By : Michael Lee

Fri, 02 Jul 2010 00:00:00 -0400

In every industry, it's important to know how to establish rapport with customers. Whether you're a butcher selling sirloin, a sales representative in real estate or a big-time CEO of a company, you need to connect with your customers. It's not all that hard to do either! Read on to find out how to establish rapport with customers!

The Necessity Of Customer Relationship Management Posted By : Sarika Kabra

Tue, 15 Jun 2010 00:00:00 -0400

You have a thriving business. A good number of sales take place each day. You don't need to spend a great deal on advertising as your customers find you with ease. The accounts are nowhere near the red mark. All is going well. So why do you need to take Customer Relationship Management seriously? Why fix it when it is not broken may be the view you take, but the truth is that it can get broken in the blink of an eye if you are not careful. If you are running s successful small business operation, you need to activate good CRM measures. Here are the compelling reasons why you must do so.

6 Easy Steps to Customer Loyalty Posted By : Ryan Clark

Tue, 18 May 2010 00:00:00 -0400

Learn 6 easy steps to earning and keep one of the most valuable assets to any business: a repeat customer. From customer loyalty programs to good ole' fashioned customer service, this article breaks down six simple methods to develop a loyal base of clientele.

The Importance Of CRM For A Small Business Posted By : Sarika Kabra

Mon, 15 Mar 2010 00:00:00 -0400

Running a Small Business unit has unique challenges. With so many people starting out as entrepreneurs the number of small local businesses has increased drastically over the last decade or so. The personalized service that such small startup companies offer is what endears them to their potential and existing customers. Not everyone prefers to do business with a relatively unknown company, no matter what word of mouth reputation it may have. Many variables can influence their success.

Complaints Management Posted By : James Farrell

Tue, 23 Feb 2010 00:00:00 -0500

Nobody likes to receive a complaint but if you are in the business of providing a product or service, then they are inevitable. It is impossible to please everybody all of the time. The best way to combat it is to view a customer complaint as an opportunity to achieve something positive. After all, a complaint that is handled efficiently and resolved amicably will no doubt have a more favoured impact on your reputation than one that ends badly. It can also be an opportunity to turn an unhappy customer into a loyal one; this can only happen if you have the knowledge on how best to approach, deal with and resolve a complaint.

How Well Do You Know Your Customer? Posted By : Jason Swanson

Fri, 19 Feb 2010 00:00:00 -0500

It is one thing to make a sales presentation, but it is another thing to make a sales presentation without first evaluating your customer. For all you know, you could be selling your customer something that they already have, or something they don't want, don't need, or can't afford. This is why it is so very important to take your customer in, sit them down, make them feel comfortable, and get to know them and what their needs are. Once you have done this, you can then sell them a product based on what their needs are and not what you think they are.

Treating Your Customer With Class Posted By : Jason Swanson

Fri, 22 Jan 2010 00:00:00 -0500

When a customer walks into your office, you want to make sure they feel welcome, you want to treat your customer as though they are a piece of gold, and not as a statistic. Have you ever been standing in a line, and when it comes to your turn to be waited on, the sales associate yells out "next?"

Using ERM to Super-charge Your Product Rollout Posted By : Jenny Styles

Thu, 21 Jan 2010 00:00:00 -0500

Embarking on any change initiative, such as a CRM implementation, requires a parallel strategy of ERM - Employee Relationship Management. In helping companies manage change, our experience repeatedly tells us that employees know what the problems to implementation are, usually have strong opinions about them, and honestly want to make their work environment successful. Nobody wants to work in continual chaos. So leaders and managers need to leverage existing employee knowledge and motivation-that sweet spot-to accelerate implementation.

Customer Service Tips: The Science and Art of Outstanding Customer Service Posted By : Jeremy Gislason

Mon, 04 Jan 2010 00:00:00 -0500

There is both a science and an art to outstanding customer service, and maintaining both is vital. You need loyal customers to build any type of business, and they are there on your list. You just need to work with them a little and give them what they want.

How to Effectively Manage Goodwill? Posted By : Ashok Kartham

Tue, 24 Nov 2009 00:00:00 -0500

Goodwill presents OEMs with significant opportunities for addressing problems that have the potential to cause customer dissatisfaction. Stories about major product failures occurring at the exact time of warranty expiration are the stuff of urban legend. The telling and re-telling of such stories can cause a downward spiral in future product sales. Also, products that repeatedly fail within the limited warranty, and then continue to fail after the warranty expires can project an image of bad engineering or poor quality. If these failures are considered unsolvable, they can cast a shadow over all the company's products, with the threat of customer boycotts in the future.

Improving Customer Experiences - Is It Still Important Or Is Price The Only Thing That Matters? Posted By : Scott Glatstein

Mon, 23 Nov 2009 00:00:00 -0500

Many have questioned the importance of the overarching customer experience... Has the economic downturn minimized its importance? So, don't you think that you should find out right now exactly what your customers are saying about your organization's performance over the past eighteen months? Have their experiences diminished in the wake of corporate austerity? As we begin to see the recession bottom out, now is the time to explore this issue; to find new ways to improve the customer experience; to ensure that your customers have only good things to say!

Holiday Season Is Approaching - How To Appreciate Your Customer Posted By : Brenda Gagne

Fri, 20 Nov 2009 00:00:00 -0500

Every business owner knows they have to keep the customer happy. A returning customer is more affordable than the new customer when it comes to marketing. So is there a guaranteed way to keep repeat customers? Well, history has taught us that the best way to "grow" your business is to create PERSONAL RELATIONSHIPS with your customers or clients.

Open Source CRM for Small Business Posted By : Ricky Bracken

Sun, 17 May 2009 00:00:00 -0400

Customer Relationship Management (CRM) software has become a necessary component for servicing existing customers and tracking new sales leads. Even before the global economic slow down became apparent companies began to investigate the benefits of deploying open source CRM solutions. Open source CRM software is generally available free of charge and is usually accessible as an Internet download.

How to Increase IT Help Desk Customer Satisfaction and IT Help Desk Performance Posted By : Howard Deutsch

Sun, 19 Apr 2009 00:00:00 -0400

Increasing IT Help Desk customer satisfaction and IT Help Desk performance will increase the performance of your organizations employees and your bottom line. It can also reduce pressure from IT customers on CTOs, CIOs, IT Help Desk and other IT managers. This article discusses how to increase IT customer satisfaction and the benefits your organization will achieve.

Business Crucial Do's And Don'ts To Providing Quality Online Customer Service Posted By : Ian McRoberts

Thu, 19 Mar 2009 00:00:00 -0400

When it comes to the so-called real world of commerce, and the ups and downs of the shopping experience in a brick-and-mortar store, a customer usually has the opportunity to hunt down a salesperson to help them with their questions and concerns.