Last Build Date: Wed, 28 Sep 2016 13:25:53 -0400
Thu, 10 Mar 2016 00:00:00 -0500Building strong relationships is one of the arts of living. Itas not easy to build human relationships. It requires your time and lot of efforts to cultivate and nurture any relationship. The ones with clients are the most difficult ones. It becomes even more difficult in data centers industry as the clients belong to the senior management level. However, here are few strategies that may help you in building strong relationships with your clients.
Wed, 21 Sep 2011 00:00:00 -0400As business conditions have toughened, sales cycles have elongated and margins have come under pressure, intelligent businesses are seeking out opportunities to innovate in order to improve competitive advantage. One of the fastest growing areas is the cloud computing sector, which is forecast to grow to 4.6 billion pounds this year.
Sat, 25 Jun 2011 00:00:00 -0400Nowadays, every company is aware of the fact that by using CRM or Customer Relationship Management it can easily enhance its work process and increase its profits. However, it is a wise idea to first talk to an expert before making a decision about a type of CRM system to use. In case you make the right choice, the results will be a lot better than expected.
Tue, 31 May 2011 00:00:00 -0400CRM lead tracking software has caught up the fancy of many organizations in the recent times as it provides great degree of help to properly manage the leads. It is no secret the leads and the sales process is of prime importance to any business and one would be in grave danger to loose out a lot of business if these are not managed properly. And this is why the industry professionals, from small to large business organizations, are now starting to use various CRM lead tracking software to make their sales team more efficient.
Fri, 06 May 2011 00:00:00 -0400The company always needs customers - at least for someone to buy its products and take advantage of the services that are offered. Customers are the part that closes the system and allows the company to exist and operate effectively. So it is said that the customers are always right. They determine whether or not to buy from a given product, whether they like it or not, whether it meets the price and product features and the service level.
Thu, 31 Mar 2011 00:00:00 -0400This article is aimed to help provide you with enough information before choosing a checkout counter for your store. All the elements of a store contribute to the customer's perception of a service; however, the biggest impact could perhaps be at the point-of-sale. It is the make or break point in closing a deal. It is usually in waiting in line at the checkout counter that most customers complain about bad customer service.
Mon, 06 Sep 2010 00:00:00 -0400Web based CRM is what most small businesses are going in for these days. It is not as expensive as setting up a different department to handle customer relations. It is fast to set up needing very few resources to run efficiently. It has proven to be invaluable to small business owners and now it s set to make its way into the corporate ethos as a necessity rather than a luxury. It is good for a small business in a number of ways as illustrated below.
Fri, 03 Sep 2010 00:00:00 -0400The contact management of a customer base becomes simpler with CRM solution software. The customer is all but assured of a good experience with the company when all the details of a sales deal are fed into a sales contact management software. That way no matter which member of the customer support team speaks with the customer, he will be able to help out in a relevant manner.
Tue, 31 Aug 2010 00:00:00 -0400Luxury is what human wants over and above its basic needs; luxury is the feel of being special; and that is what Ritz offers to its customers. The Ritz-Carlton experience is something to cherish for lifetime. The Ritz-Carlton promises to deal both with the expressed and unexpressed needs of its clients. The legacy of Ritz-Carlton started off with famous hotelier Cesar Ritz, who was the 'hotelier to the Kings'.
Thu, 05 Aug 2010 00:00:00 -0400A customer service representative stands for not only one person, but the whole customer service team, and even the whole company. As a consequence, customer service representatives are supposed to make every effort to do an excellent job and make customers feel satisfied all the way.
Fri, 02 Jul 2010 00:00:00 -0400In every industry, it's important to know how to establish rapport with customers. Whether you're a butcher selling sirloin, a sales representative in real estate or a big-time CEO of a company, you need to connect with your customers. It's not all that hard to do either! Read on to find out how to establish rapport with customers!
Tue, 15 Jun 2010 00:00:00 -0400You have a thriving business. A good number of sales take place each day. You don't need to spend a great deal on advertising as your customers find you with ease. The accounts are nowhere near the red mark. All is going well. So why do you need to take Customer Relationship Management seriously? Why fix it when it is not broken may be the view you take, but the truth is that it can get broken in the blink of an eye if you are not careful. If you are running s successful small business operation, you need to activate good CRM measures. Here are the compelling reasons why you must do so.
Tue, 18 May 2010 00:00:00 -0400Learn 6 easy steps to earning and keep one of the most valuable assets to any business: a repeat customer. From customer loyalty programs to good ole' fashioned customer service, this article breaks down six simple methods to develop a loyal base of clientele.
Mon, 15 Mar 2010 00:00:00 -0400Running a Small Business unit has unique challenges. With so many people starting out as entrepreneurs the number of small local businesses has increased drastically over the last decade or so. The personalized service that such small startup companies offer is what endears them to their potential and existing customers. Not everyone prefers to do business with a relatively unknown company, no matter what word of mouth reputation it may have. Many variables can influence their success.
Tue, 23 Feb 2010 00:00:00 -0500Nobody likes to receive a complaint but if you are in the business of providing a product or service, then they are inevitable. It is impossible to please everybody all of the time. The best way to combat it is to view a customer complaint as an opportunity to achieve something positive. After all, a complaint that is handled efficiently and resolved amicably will no doubt have a more favoured impact on your reputation than one that ends badly. It can also be an opportunity to turn an unhappy customer into a loyal one; this can only happen if you have the knowledge on how best to approach, deal with and resolve a complaint.
Fri, 19 Feb 2010 00:00:00 -0500It is one thing to make a sales presentation, but it is another thing to make a sales presentation without first evaluating your customer. For all you know, you could be selling your customer something that they already have, or something they don't want, don't need, or can't afford. This is why it is so very important to take your customer in, sit them down, make them feel comfortable, and get to know them and what their needs are. Once you have done this, you can then sell them a product based on what their needs are and not what you think they are.
Fri, 22 Jan 2010 00:00:00 -0500When a customer walks into your office, you want to make sure they feel welcome, you want to treat your customer as though they are a piece of gold, and not as a statistic. Have you ever been standing in a line, and when it comes to your turn to be waited on, the sales associate yells out "next?"
Thu, 21 Jan 2010 00:00:00 -0500Embarking on any change initiative, such as a CRM implementation, requires a parallel strategy of ERM - Employee Relationship Management. In helping companies manage change, our experience repeatedly tells us that employees know what the problems to implementation are, usually have strong opinions about them, and honestly want to make their work environment successful. Nobody wants to work in continual chaos. So leaders and managers need to leverage existing employee knowledge and motivation-that sweet spot-to accelerate implementation.
Mon, 04 Jan 2010 00:00:00 -0500There is both a science and an art to outstanding customer service, and maintaining both is vital. You need loyal customers to build any type of business, and they are there on your list. You just need to work with them a little and give them what they want.
Tue, 24 Nov 2009 00:00:00 -0500Goodwill presents OEMs with significant opportunities for addressing problems that have the potential to cause customer dissatisfaction. Stories about major product failures occurring at the exact time of warranty expiration are the stuff of urban legend. The telling and re-telling of such stories can cause a downward spiral in future product sales. Also, products that repeatedly fail within the limited warranty, and then continue to fail after the warranty expires can project an image of bad engineering or poor quality. If these failures are considered unsolvable, they can cast a shadow over all the company's products, with the threat of customer boycotts in the future.
Mon, 23 Nov 2009 00:00:00 -0500Many have questioned the importance of the overarching customer experience... Has the economic downturn minimized its importance? So, don't you think that you should find out right now exactly what your customers are saying about your organization's performance over the past eighteen months? Have their experiences diminished in the wake of corporate austerity? As we begin to see the recession bottom out, now is the time to explore this issue; to find new ways to improve the customer experience; to ensure that your customers have only good things to say!
Fri, 20 Nov 2009 00:00:00 -0500Every business owner knows they have to keep the customer happy. A returning customer is more affordable than the new customer when it comes to marketing. So is there a guaranteed way to keep repeat customers? Well, history has taught us that the best way to "grow" your business is to create PERSONAL RELATIONSHIPS with your customers or clients.
Sun, 17 May 2009 00:00:00 -0400Customer Relationship Management (CRM) software has become a necessary component for servicing existing customers and tracking new sales leads. Even before the global economic slow down became apparent companies began to investigate the benefits of deploying open source CRM solutions. Open source CRM software is generally available free of charge and is usually accessible as an Internet download.
Sun, 19 Apr 2009 00:00:00 -0400Increasing IT Help Desk customer satisfaction and IT Help Desk performance will increase the performance of your organizations employees and your bottom line. It can also reduce pressure from IT customers on CTOs, CIOs, IT Help Desk and other IT managers. This article discusses how to increase IT customer satisfaction and the benefits your organization will achieve.
Thu, 19 Mar 2009 00:00:00 -0400When it comes to the so-called real world of commerce, and the ups and downs of the shopping experience in a brick-and-mortar store, a customer usually has the opportunity to hunt down a salesperson to help them with their questions and concerns.