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Communications:Telephone Systems Articles from

Published: Thu, 22 Mar 2018 07:00:29 -0500


Telephone Bill Auditing: Doing What Your AP Can't

Mon, 19 Feb 2018 08:48:43 -0600

When it comes to reducing expenses, telecom auditing is one of few smart and concise ways to save money that you wouldn't have known you are losing. See if a telephone bill audit right for you, and what are some key factors in choosing who to perform your audit.

Keep Your Home Phone - Here Is Why

Thu, 03 Aug 2017 07:59:36 -0500

Certain providers still use home phones in order for updates and features like pay-per-view events. So I would recommend that instead of dropping your home phone, you should call your provider and get a lower plan usage. In addition, you can also call your provider to inform them that you do not want telemarketers or any annoying people to call you because in my opinion, that will make having a home phone more enjoyable.

A History of Your Office Phone

Fri, 19 May 2017 09:45:55 -0500

The office phone is an underestimated tool that business owners and employees probably don't put much thought into. Due to advances in cloud computing and increased access to communication tools, we use the office phone every day without much thought about how it became such an integral part of our business communications. To get a better understanding of this, let's start at the beginning.

PBX Vs VoIP: Making Sense of Today's Business Phone Systems

Wed, 17 May 2017 15:07:17 -0500

For the past few years, VoIP has quickly become a part of people's vocabulary. It has been touted as a convenient and cost-effective way to stay in touch with your business network and is used to optimize internal call flow. Before VoIP, however, analog PBX systems were the go-to business phone systems of choice.

5 Things You Need to Know About Business Phone Systems and What to Look For

Fri, 05 May 2017 13:42:23 -0500

Business phone systems are crucial to your business's success. Read about business phone systems and the benefits of having a simple pbx phone system.

Smartphones and Softphones? What's the Difference?

Fri, 05 May 2017 09:49:27 -0500

Staveley Communications is a supplier of 3CX Telephone Systems, a software-based PBX system that can change the way your business communicates. With the ability to cut your phone bills by as much as 80%, all the while being able to make free calls with the bundled softphone app.

4G LTE And Its Benefits

Sat, 01 Apr 2017 09:09:16 -0500

Nowadays, the sale of 4G smartphones is on the rise. Telecom operators have been launching 4G services across the globe. As the name suggests, 4G LTE is the 4th generation wireless communication network, which is the fastest technology of today. With a true 4G network, you can avail a lot of services, such as HQ voice, online gaming, video conferencing, and live broadcasts, just to name a few. Let's know more.

Basic Telecommunications Signalling

Sun, 26 Mar 2017 09:14:45 -0500

The demands put on telecommunications signalling system keep changing. Signalling is a very vital part of telecommunications and has a number of characteristics that it needs to exhibit. A signalling system must be able to cope with large numbers of calls or requests at one time without becoming noticeably slower. At the same time, the cost of running the signalling system must not detract from a carrier's ability to make money.

Why Interactive Voice Response System (IVR) Is Good for Business

Fri, 03 Mar 2017 08:02:01 -0600

IVRs are systems integrated into the telephone systems that helps identify, sort, and route calls coming externally and internally. This system has been around for a number of years and has gone through a lot of innovations in order to improve efficiency when integrated in a company's telephone systems.

Universal International Freephone Number (UIFN)

Tue, 21 Feb 2017 11:17:56 -0600

A Universal International Freephone Number (UIFN) enables an International Freephone Service (IFS) customer to be allocated a unique freephone number(s) that is the same throughout the world.A UIFN is composed of a three-digit country code for global service application, i.e. 800, followed by an 8 digit Global Subscriber Number (GSN), resulting in an 11-digit fixed format. (An IFS caller must dial an international prefix prior to the UIFN).

Should You Switch to a New Business Telecom Provider?

Wed, 08 Feb 2017 07:51:37 -0600

Any successful entrepreneur will tell you that managing their outgoings constitutes a large part of what keeps their operation afloat. If you're a business owner or manager, this may mean keeping a handle on your company's expenditure to make sure you are able to pay your staff and keep your figures in the green.

Difference Between 3G and 4G Services

Tue, 07 Feb 2017 06:57:48 -0600

Nowadays, you can buy a fancy smartphone without spending an arm and a leg, but the gadget will be almost useless if you don't have access to the Internet. You need a 3G or 4G mobile data connection to surf the Internet. If you are a beginner, make sure you know the difference between 3G and 4G. Read on.

Telephone System Maintenance

Tue, 27 Dec 2016 09:37:48 -0600

In the modern world, a business relies on their website, internet access and phone systems to maintain effective communications with the outside world. As a result, it can feel like disaster has struck when something goes wrong and the systems are down.

Business Phone Systems - Why Are Famous Companies Using These Systems?

Thu, 10 Nov 2016 08:56:00 -0600

A few decades ago, businesses used to have landline phones with as many phone lines as the number of users. Soon, these were replaced by expensive but technologically advanced PBX or PABX business phone systems which were, in a way, the private networks of each business. With these phone systems, a limited number of phone lines could be used by a large number of employees. But these systems needed constant maintenance and constant upgrading.

Telecoms for Business

Thu, 03 Nov 2016 10:16:05 -0500

Any business relies on technology to operate. With fast and reliable internet connections, strong mobile signals and advanced telecoms systems, it is possible to effectively communicate with customers and colleagues, suppliers and partners in a variety of ways. Any business that doesn't have access to the latest technology is put at a disadvantage.

How to Identify Unknown Callers Who Block Their Caller-ID

Mon, 24 Oct 2016 13:30:53 -0500

Do you get telemarketing calls when you're relaxing at home and the Caller-ID says "anonymous"? I'll explain how you can capture that Caller-ID in spite of the fact that it's being blocked.

Free Number Search

Sun, 23 Oct 2016 09:50:52 -0500

I found where I could do a free search through available phone numbers. Even vanity numbers can be found. It's hosted by a service that's low cost for activation and usage.

What to Consider When Buying a Conference Phone

Mon, 19 Sep 2016 11:58:13 -0500

For a high-quality conference call experience it makes sense to use the specialist equipment that is intended for the purpose. The conference phone is built with special components that help to provide the reliable sound quality for everyone involved to easily hear the conversation.

Small Business Solutions - Using Virtual PBX To Lower Operating Costs

Thu, 08 Sep 2016 07:36:57 -0500

This article explores the main reasons every business owner must consider using a web-based virtual PBX phone system if they want to lower their operating costs. Keep reading to discover these reasons...

How to Choose the Best Phone Station?

Mon, 22 Aug 2016 12:43:54 -0500

The economic situation in our country requires a very balanced decisions. The economy is in a deplorable position. Managers at all levels have been frozen or curtail business.

Find The Best Commercial Telephone System For Your Business

Fri, 19 Aug 2016 14:27:47 -0500

Commercial telephone systems are essential for any kind of business, be it a huge global company or a small neighborhood business. Without being connected with the latest telephonic devices not only are you creating a setback for your business but also restricting your scope of making a quicker expansion and providing your clients with the best possible service. This article discusses why every business needs a commercial phone system.

Phone System Features That Can Change The Way A Business Communicates

Fri, 19 Aug 2016 11:35:33 -0500

The various features of phone systems can help a business achieve its goal of improved customer satisfaction. The features significantly enhance the efficiency of a business and also aid in employee training and monitoring.

8 Reasons Why You Should Move Your Telephony To The Cloud

Fri, 01 Jul 2016 09:47:42 -0500

In our previous article, The Transition To Cloud Telephony, we explained just how easy it is to move your communications to the cloud. This month we are exploring 8 key reasons why this market is exploding, and why businesses of all sizes and across all industries, are switching to Cloud Telephony, the technology that is 'taking the market by storm'.

How to Keep a Call Centre Running Smoothly

Fri, 29 Apr 2016 08:49:04 -0500

We take a look at how call centres can run smoothly and efficiently. From the all important telephone systems to the people.

An Ounce of Prevention - Protection Against Communication Outages

Tue, 22 Mar 2016 14:20:38 -0500

We have all heard the adage that "An Ounce of Prevention is worth a pound of cure". While we instinctively know this, do you know how it applies to your business infrastructure? Today, businesses have become inexorably dependent on business critical applications that are comprised of software, hardware and services. These components are interdependent, creating delicate links in a chain that has been termed the "Application Delivery Chain". What this means is that many of your applications are dependent on each other and most assuredly the servers and networks that support them?

The Features And Benefits Of Cloud Telephony

Thu, 10 Mar 2016 10:17:07 -0600

These days, one often hears the phrase "Cloud Hosted Telephony". However, what does it exactly mean? What relevance does it have in the field of interactive voice response?

Top Five Business Phone System Features for Small Businesses

Fri, 26 Feb 2016 12:45:13 -0600

We take a look at the best phone system features for small businesses. Find out which features are the most beneficial for small businesses.

Various Advantages of Toll-Free Numbers

Mon, 01 Feb 2016 14:11:41 -0600

Satisfying your customers is very important when you are running a company. The success of the company doesn't always depend on how much profit you have earned, but how much satisfied your customers are! So you need to make sure that your customers get every facility they need and they gate every chance to reach you.

What Is SIP and What Is It Good for?

Tue, 22 Dec 2015 12:54:04 -0600

SIP is the abbreviation of Session Initiation Protocol. It is a technology that was invented to carry VoIP traffic. Basically, this protocol is an Internet Engineering Task Force standard protocol where users can get the advantages of video and voice calls, chatting, gaming and virtual reality.

Virtual Business Phone Number - Who's Calling?

Tue, 15 Dec 2015 13:13:44 -0600

Call tracking and management through virtual business phone numbers. Cloud based call management solutions help small business to streamline communication related activities like number of calls received, calls missed, who attended call and what was spoken on call.

What Is a PRI Line, What Are the Advantages and Limitations of PRI Circuits?

Mon, 30 Nov 2015 12:59:39 -0600

In an ISDN system, there are two types of services: Basic Rate Interface (BRI) and Primary Rate Interface (PRI). While the first one is installed at home or small business organizations, the later one is for large organizations which have their own telephone exchange systems. There are number of B-channels and D-channels in the system which carries data, video, voice with several control and signaling information.

Importance of the Business Telephone System

Mon, 23 Nov 2015 15:32:28 -0600

We detail the importance of the business telephone system and why your business should take of your telephony needs. Make sure you keep your phone systems updated.

Click to Call: Eliminating Hold Times Through Call Back

Mon, 19 Oct 2015 09:41:38 -0500

Call centers make an impact through their customer service and the average hold time of the customers. A customer who is put on hold for longer time periods is sure to get irritated and in today's world, an unhappy customer means losing the business to the competitor and a lot of negative buzz about the brand on the social media. Who wants that kind of publicity for their brand? Click to Call for salesforce is an optimum solution that eliminates customer hold times and increases the lead conversion rate through quick response.

A Virtual Phone Number for Your Mobility

Thu, 08 Oct 2015 09:01:22 -0500

Thanks to the fast development in internet and information technologies today has made it possible to work remotely from any point of the world. Whether it?s establishing a home-based office or leading your business activity while sitting in a hammock chair somewhere in the Bahamas - now your dream of a perfect workplace finally came true!

The Secret to Making Cheap International Calls

Tue, 29 Sep 2015 11:46:51 -0500

For those who travel abroad frequently and need to call home also, making cheap international calls becomes essential in order to cut down on costs. On the other hand, knowing international call rates also becomes essential for those who call abroad for business or personal reasons frequently. Earlier on, making calls abroad was not only prohibitively expensive but required a lot of time to connect with the other side. This was mainly due to the monopoly of landline usage which thankfully, has been replaced by mobile telephony.

Integrated Services Digital Network - An Overview

Tue, 01 Sep 2015 08:06:14 -0500

Originally, analog telecommunication services, also known as a Plain Old Telephone System (POTS), were the only source of telecommunication worldwide, before the coming of age of ISDN. POTS was the originally acronym for Post Office Telephone System or Service, but changed when post offices stopped offering telephone services and it comprised mainly of copper wires which linked the subscriber's home to the central switch office. This type of telecommunication had its limitations.

10 Reasons Why Hosted Telephony Is Good For Businesses

Wed, 29 Jul 2015 13:46:57 -0500

Hosted telephony over the internet on the other hand has had a difficult birth but has grown up and works really well now. Some people call it a Cloud service which indeed it is. It's origins go back to the early 1970's but it took until around 2004 before this type of telephony became a credible service. With the advent of faster and more reliable broadband in the last few years it's now become a low cost and reliable service that is easily made available to domestic and business users alike.

Benefits of NBN for the Real Estate Industry

Wed, 29 Jul 2015 07:43:54 -0500

The National Broadband Network in Australia will come as a shot in the arm for the real estate industry. Currently, the real estate sector is yet to fully realize the potential of digital transformation. There are pockets and factions of real estate community yet to be fully covered under the digital umbrella

Digital Transformation in Real Estate

Tue, 28 Jul 2015 08:23:17 -0500

The real estate sector has remained unorganized for a long time with deals being often sealed over personal relationships, networking and knowledge. Given the fact that buying or renting a place was one of the major decisions one made in life, it suited everyone to have the transactions based on personal knowledge and relationship with the broker and/or the owner himself.

What Is Fabric Networking?

Fri, 17 Jul 2015 11:32:02 -0500

The term Fabric and Fabric Networking is used a lot these days by almost all vendors, the question is: What does that actually mean? The industry came up with the term "Fabric" to describe networking technologies that allow networking gear (Switches & L3 Switches) to connect in a way to achieve a mesh topology. If you think of a real piece of cloth (fabric) the threads create a mesh.

How Old Phone Systems Are Hurting Your Business

Thu, 16 Jul 2015 16:03:03 -0500

The transfer to new technology like VoIP is essential in connecting you to your customers. Don't give your customers poor service because your phone systems can't handle the load.

Efficiency and Profits Boom Via Business Telephone Systems

Thu, 16 Jul 2015 16:01:27 -0500

Business telephone systems offer unified technological efficiency in a way that cell phones do not. They provide a sense of permanency that reassures clients and helps companies cut costs.

Importance of Fiber Optic Cleaning And Maintenance To Our Communication Network

Mon, 06 Jul 2015 10:38:18 -0500

Fiber optics have now become the very backbone of our communication network. Slightly larger than a human hair, these fibers relay billions of data across the globe. As more companies rely on fiber optics capability, it is important to do proper maintenance to prevent any disruption issues later on.

Types Of Fiber Optic Tools For Cleaning And Improving Network Connection

Mon, 06 Jul 2015 10:37:56 -0500

Cleaning your fiber optic cable regularly is the answer to improved transmission and communication signal. Knowing what type of tools to use beforehand can save time and money as well. If this is your first time cleaning of your cable or you have noticed any problem with your network, below are some of the cleaning materials that you can use to clean and troubleshoot your connectivity issues.

Choosing Landline or Internet-Based Business Phone Systems

Mon, 06 Jul 2015 07:12:46 -0500

When evaluating business phone systems for your company, you will first want to consider the advantages and disadvantages of landlines versus Internet-based solutions. Talk with different providers about the pros and cons of each, as well as which one may be right for your company.

Which Telecommunications Services Are Right for Your Company?

Mon, 06 Jul 2015 06:55:34 -0500

Options for telecommunications services in your business are always changing. Should you make the switch to Voice over IP?

Telecommunications Recruiting, The Landscape Has Changed

Wed, 01 Jul 2015 14:54:27 -0500

I remember the good ole days back in the mid 90's when Telecom was booming! Job orders were plentiful and candidates were climbing over each other.


Wed, 17 Jun 2015 13:37:07 -0500

When your establishment is looking into investing in a reliable and capable phone service, it comes down to two basic options; SIP (Session Initiation Protocol) and PRI (Primary Rate Interface). Both are meant to allow your business to make multiple calls over a line. The differences between the two solutions can be found in the way in which both operate and relay data.

Impact of Communication Technology on Healthcare Systems

Mon, 08 Jun 2015 14:27:28 -0500

Communication advancements provide a great opportunity for healthcare providers to build better services & applications for their patients and prospective audience. There is both a need and opportunity for Australian businesses to grow into. Patients are increasingly connected online and there is a great reservoir of audience that healthcare providers can now look to connect with!

Role of Business Phone Solutions in E-Commerce

Wed, 27 May 2015 10:27:06 -0500

For an online consumer, the customer helpline is a number he'd wish not to call - not for any other reason but for the fact that he's like to have a seamless transition from discovering a product; understanding its features; adding it to the cart; checking out to buy it and then eventually receiving the same. Every customer would wish that however many number of times this cycle is repeated - each of the components work just as well and there are no glitches at all.

10 Major Benefits Of Using A Virtual PBX Phone System

Wed, 27 May 2015 06:52:25 -0500

Discover why many company owners and managers are opting for a virtual PBX phone system instead of the more traditional landline one. Here are 10 benefits of using a web-based virtual PBX phone system.

Choosing the Right Business Telephone Systems For Your Company

Fri, 22 May 2015 14:49:01 -0500

The telephone remains a key part of communication in today's business world, and choosing correctly among the different major business telephone systems for your company is key. Let's take a look at the advantages and disadvantages of public switched telephone network (PSTN) and Voice-over Internet Protocol (VoIP).

Business Phone Systems Can Help Your Company Be More Productive

Thu, 14 May 2015 07:12:51 -0500

You need business phone services to make your company run as efficiently as possible. Learn how various equipment can be beneficial to you.

Advantages of Upgrading From a Legacy Phone System

Wed, 06 May 2015 14:58:32 -0500

Advantages of upgrading to a more effective, affordable,up to date cloud based phone system can bring technology to your door for easy management of business and increase productivity. What this means for a business is that they can carry out regular updates without having to stop their day-to-day operations. Hosted PBX service provides also offer around the clock, customer support to provide their customers with whatever they need to know.

Business Phone System: How to Choose the Right Platform for You

Mon, 20 Apr 2015 06:56:32 -0500

The following are the three main types of business phone systems, as well as some helpful guidelines to follow when selecting a platform for your business. Types of Business Phone Systems - 1. Voice over Internet Protocol (VoIP): This phone platform needs the Internet in order to operate.

3 Essential Telephone Accessories You Need To Have

Mon, 23 Mar 2015 11:59:22 -0500

Phone accessories may seem a thing of the past now with smartphones and tablets coming with all sorts of features and advanced audio and video calling capabilities. Not so; phone accessories continue to have an important place even today.

Telecom Cost Reduction Through TEM

Mon, 16 Mar 2015 07:07:31 -0500

Telecom Expense Management or TEM is a vital tool that is used in organizations to ensure that telecom services used are the only services paid for. TEM works on identification of all the lines on a specified account and assesses their usage or idleness. As per the TEM policy, all idle or unused connections should be removed to reduce monthly telecom bills.

How Do Effective Telecommunications Affect a Business?

Tue, 10 Mar 2015 13:11:15 -0500

Telecommunication is referred to as the transmission of signals over a distance for the purpose of communication. Effective telecommunication plays an important role in the success of a business enterprise and has definitely established the world as a single closed economy. The most common usage of telecom in businesses includes: Video conferencing, long distance calls, transmission of information and many more. Some of the leading suppliers of telecom industry are software, equipments other tools etc.

The Importance of Cradle to Grave Reporting to Telecom Communication Managers

Thu, 12 Feb 2015 15:08:13 -0600

Cradle to grave reporting is an often overlooked but critically important component in measuring the performance of a communication ecosystem. A properly monitored intelligent call center can allow a minimal number of agents to field a large volume of inquiries.

Businesses Benefit From Toll-Free Numbers and Call Forwarding Services

Mon, 09 Feb 2015 15:04:32 -0600

Getting a toll-free phone number for your business is beneficial in a variety of ways. Your customers can reach you more easily, potential customers are more likely to choose a toll-free phone number to inquire about services, and it makes good business sense. However, there are also creative ways to use call forwarding numbers that you might not have thought of in...

Business Phone Systems Take Communication Into the 21st Century

Thu, 05 Feb 2015 06:07:03 -0600

It is astounding to reflect upon the dizzying speed with which advancements in telecommunication technology, like those used to develop business phone systems, are being made. As if in a race against time, telecommunication service providers aim to outdo each other to produce models that are state-of-the-art and jam-packed with innovative features to allow businesses to boost productivity, communicate better, and increase their profit margins. The evolution in communication structures used in conducting business means that they go far beyond merely providing a voice call service.

Categories of Phone Systems for Business

Fri, 14 Nov 2014 08:42:24 -0600

Business owners and their workers have the opportunity to communicate better inside the organization with the help of business phone systems. They can choose from many business phone systems. The most important ones are the key system unit, the private branch exchange, the voice over Internet protocol, cell phones or the keyless system unit.

History of the Telephone Number: All-Number Calling

Fri, 10 Oct 2014 13:26:07 -0500

This article is the part two of the previous article "History of Telephone Number: Early Years". During the first half of the 20th century Telephone Numbers used the 2L-5N system (two letters and five numbers).

How to Find the Ideal Telephone Service For You

Wed, 08 Oct 2014 15:21:45 -0500

In this digital age we use the Internet to help us do work, keep in touch, and relax. There are certain criteria you should consider when shopping for a telephone service provider to make sure you stay connected and happy.

Five Tips For Choosing A Home Telephone Service Package

Fri, 03 Oct 2014 05:42:17 -0500

Traditional land lines are making a comeback in a big way. The communications industry hasn't experienced such an influx of interest since the 90's, and the surge has left many consumers wondering whether or not they should opt for home telephone service.

History of the Telephone Number: Early Years

Wed, 01 Oct 2014 08:15:24 -0500

Telephone plays an important role in our daily life. We know the impact of this technology and how it has improved over time.

Use a Virtual Phone System to Carry Your Office With You

Fri, 19 Sep 2014 12:47:23 -0500

Out of all of the benefits that a virtual phone system can provide you, the ability to literally take your office with you wherever you need to go is arguably one of the best. This allows you the flexibility to continue to run your business while you are at home or on the go.

How Reselling Is a Smart Business Opportunity

Thu, 18 Sep 2014 06:36:12 -0500

Ever since the discovery of telephone, telecom companies have had a control on providing telephone service. Therefore, prices remained high, while customer satisfaction continued to be low. This has led to an increase in the demand for VoIP technology.

The Benefits of Having a Virtual Phone Number for Your Business

Wed, 10 Sep 2014 11:23:38 -0500

As a business owner, you are probably interested in finding things that will save you time and money. A virtual phone number is a great way to simplify all of your communications needs, and it is also more affordable than any other option out there.

What Is Virtual PBX And How Is It Different From Conventional Office Phone Systems?

Wed, 13 Aug 2014 08:15:07 -0500

What are virtual PBX phone systems and how are they different from traditional systems? More importantly, should your company or business be using a virtual PBX phone system?

How to Turn Office 365 Into a Phone System

Tue, 05 Aug 2014 14:06:02 -0500

Microsoft Office 365 is a great software package, but it can be so much more! By adding a hosted voice service, O365 can be turned into a phone system and even a complete unified communication platform. If your phone system is reaching the end of its useful life, or if you have been thinking about moving your phone system to a hosted, or cloud, infrastructure, please read on.

The Telephone Revolution That Changed the World

Tue, 05 Aug 2014 08:28:48 -0500

Alexander Graham Bell was born on March 3, 1847 in Edinburgh, Scotland, UK. He was a scientist, inventor and engineer who invented the first telephone. Alexander's father was involved with elocution, which motivated Alexander's life's work. His passion motivated him to do research in speech and hearing creating the first telegraph and telephone.

Why Is a Virtual Phone System Perfect for a Modern Business?

Wed, 02 Jul 2014 15:49:46 -0500

In this day and age, popular and well-known businesses get their start on the internet just as often as they do in brick-and-mortar locations. Many companies have both retail locations and websites available to their customers.

Keep Up With the Speed of Your Business With a Complete, Across-The-Board Solution - Avaya IP Office

Wed, 11 Jun 2014 10:07:28 -0500

Designed specifically for small and medium businesses, this phone system enables your entire organisation to connect and collaborate in real-time without boundaries and delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications. Avaya IP Office is great value for your investment.

Will Virtual PBX Systems Replace Traditional Phone Systems?

Mon, 09 Jun 2014 12:16:19 -0500

Can virtual web-based PBX phone systems completely replace our more traditional landline phone systems. What are the major differences between the two systems? What are the benefits or advantages of using a virtual PBX system? Keep reading to discover the answers...

The Death of Business Landlines For Small Enterprises

Thu, 22 May 2014 10:03:11 -0500

Business landlines are soon becoming a thing of the past. But are small businesses really willing to put them into oblivion and welcome VOIP technology and business mobile phones for their small businesses?

SS7 - Message Routing and Management

Thu, 24 Apr 2014 14:36:27 -0500

In order to support SS7 signalling between two nodes, a signalling link must exist. This is usually (but not always) timeslot 16 of a G.704 2-Mbps link in Europe, often referred to as an E1. There are certain attributes that a signalling link must have in order for it to function, one of these being that it must be a member of a linkset, which is simply a set of signalling links.

ATM Addressing Basics

Thu, 24 Apr 2014 10:43:30 -0500

There are two type of links in an ATM network, known as UNI (User to Network Interface and NNI (Network to Network Interface). The main two types of signalling used in the ATM networks use the NNI and UNI names to indicate where and how they are used. The Switch to Switch connections within a network are known as the PNNI signalling and the User to Network signalling is known as the UNI Signalling.

Video Conferencing and the Advent of Mobile Technology

Thu, 10 Apr 2014 10:38:40 -0500

In business today things are moving at a breakneck pace, and people across the globe are changing the way they interact with one another and work on their ideas. Conference calling has long since been an excellent way to collaborate but now that business is often conducted on an international level, many are migrating to online alternatives.

Top 3 Ways in Which Call Centres Can Improve Their Effectiveness

Thu, 10 Apr 2014 10:00:45 -0500

Hundreds of businesses nationwide use call centres to manage their customers and organise their business. Some companies use call centres as the central method of conducting their business, while others might have call centres to handle customer queries. Either way, there's a great deal of opportunity that is being missed by call centres today, and this article will outline 3 things to watch out for.

Have We Witnessed the Death of the Landline?

Thu, 10 Apr 2014 09:07:02 -0500

Life has become increasingly fast paced over the last decade, and the fall of the landline is perhaps one of the most symbolic representations of this. How is the demise of the landline affected us? Some may argue that we're more connected than ever with the advent of the internet, email messaging and social media, but have we lost something special in abandoning the landline?

How Does Caller ID Work and How Effective Is It?

Thu, 10 Apr 2014 08:57:36 -0500

Caller ID has been around for long while now, and is a very effective tool that most of us come into contact with every day. Whether you're receiving a call on a land line or mobile phone, it's possible to see the name and number of the person who's calling you, but how effective is Caller ID? This article will outline the pros and cons of caller ID and how effective it is today.

What Is the Best Way to Find Someone Using a Telephone Directory?

Thu, 10 Apr 2014 08:00:52 -0500

We've all been in situations where we've needed to use a telephone directory to find someone. Whether we're looking up someone's address for business or for something more personal, having a telephone directory on standby is always a good idea. Of course, many telephone directories have now moved online but the same principles apply. This article will attempt to outline an effective technique for locating people using telephone directories.

5 Trends Transforming Customer Service Call Centers!

Wed, 09 Apr 2014 15:47:49 -0500

The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies to identify and react. Most contact centers are still using 1990 thinking in a 2020 world! The adoption rate of Smartphones, customer satisfaction scores through social media, wide availability of video options, and the mobility of customer demographics are terrorizing your call center and what are you doing about it?

Why Call Tracking Matters

Fri, 04 Apr 2014 06:50:38 -0500

Gathering information about the calls you receive can be helpful for your business. Instead of relying merely on your website's analytics data, call tracking services should also be tapped if you want to understand which online and offline marketing campaigns are most effective for you.

Change Management for You VoIP Telephone System!

Fri, 28 Mar 2014 07:44:03 -0500

For the end user company, the single most challenging aspect of managing a VoIP deployment is the issue of "change management" and technical support. The average VoIP deployment today is going to challenge both the system administrator and the technical service and support team. Today, not only is the technology moving faster than your staff can digest, it touches so many other aspects of your enterprise that is difficult to employ one person that can do it all.

Is The Landline Dead?

Thu, 27 Mar 2014 10:14:11 -0500

The death of the landline signifies a deep-rooted cultural modification that impacts both our public as well as personal lives. Because of the fast-paced life and the many technological innovations we all encounter; the demise of the 'good old' landline has been overlooked.

Getting The Right Numbers

Mon, 17 Feb 2014 07:49:53 -0600

Businesses come and go but if you want to stick around long enough to be labeled a successful one, you need to make it easy for customers to contact you for whatever they need, whenever they need it. Read on to find out how you can make yourself available to your clients and really show them that you're there for them anytime, every time.

Call Answering Service: Quick, Effective, Professional

Wed, 22 Jan 2014 12:59:57 -0600

In the era of telephone being the only connection between the companies and their customers, quick and effective call answering is crucial. Live telephone answering service is a paramount solution for anyone dealing with call handling.

Free Home Phones - A Trick or Not?

Mon, 20 Jan 2014 11:06:17 -0600

You may have considered getting a free home phone at one time, but were thrown away at the possibility of it being a scam. But are they really scams? Or are they honestly just what they say they are? Free home phones; scams or not?

Why Telephone Communication Still Rules for Many Businesses

Mon, 13 Jan 2014 10:13:39 -0600

Besides face-to-face communications, the best way for businesses to interact with their customers is via a telephone call. Connecting with someone with a human voice is still way better than sending a text message or an email.

3 Scenarios That Can Be Solved by Phone Call Tracking System

Mon, 13 Jan 2014 09:36:11 -0600

In their effort to come up with an effective marketing strategy, many business managers are spending much time, effort and money to develop a campaign that can take their companies to the next level. One of the things executives must do to get a sound marketing campaign is to be able to know that it is not delivering the desired results.

How to Make Use of a Business Phone During Holiday Season

Mon, 13 Jan 2014 09:12:44 -0600

During the holiday season, businesses often close down. Customers tend to spend less for a few days because they want to spend time with their friends and family. How do you now make use of your business phone so you don't lose out on money? Here are a few ideas to help improve your sales, no matter what time of the year.

Facts You Need to Know About Toll-Free Numbers and How They Work

Fri, 10 Jan 2014 08:03:28 -0600

Many people want to avail of toll-free numbers but don't exactly know how they work. Read on to find out about toll-free number facts and how they work to help make your business an unqualified success.

5 Reasons To Use A Virtual Phone System With Your Small Business

Wed, 08 Jan 2014 11:48:33 -0600

In this modern era of cell phones, wearable computers and mobile gadgets of all sorts - does going with a virtual phone system make for good business sense or should one stick with the old traditional landline system? Read more about virtual PBX systems and what they can do for your small business or company.

Stay Connected With Best Phone Cards Online

Tue, 17 Dec 2013 08:22:02 -0600

Get here complete information regarding best phone cards online. Here, you'll be provided details on various types of calling cards and how to select best telephone cards online.

Practical Advantages Of ISDN

Wed, 11 Dec 2013 13:07:30 -0600

This article attempts to explain the practical advantages of ISDN services in clear, simple terms which can be understood by everyday business users with a focus on the Australian market. It highlights some of the main features of ISDN services and compares them to other services on offer.

A New Year, a New Telecommunications Plan

Wed, 11 Dec 2013 09:57:02 -0600

Contemplating a change in communications plans in the new year? Are you tired of living with the limitations of your current traditional business phone system? If so, you aren't alone and may be similar to many other businesses and organizations considering the many benefits of the VOIP plan. Perhaps you are a small business in search of a phone system that allows you to compete with larger companies. If you don't know much about VOIP, make investigating its various benefits and solutions your new year's resolution.

Difference Between Walkie Talkies and Two Way Radios

Tue, 03 Dec 2013 09:22:40 -0600

Walkie talkies and two way radios seem to be the same thing at a glance. They both allow communication between multiple people, without being near to each other. With a push of the button, it is similar to being on a phone. However, they are not the same and phones are an example of one of them.

Could a Hybrid Phone System Be the Right Choice for Your Business?

Wed, 27 Nov 2013 07:30:25 -0600

Hybrid phone systems combine traditional telephone systems with state-of-the-art Voiceover Internet Protocol (VoIP) technology, and use both landlines and internet phone lines. They are ideal for businesses that need versatile communications which can be either multi user businesses with lots of employees or for smaller businesses who run and manage their business and are not always sat at a desk. In this way phones can be added to the system easily or calls can be routed for call management.