Published: Fri, 21 Oct 2016 08:17:25 -0500
Wed, 19 Oct 2016 14:28:31 -0500If you are running a call centre service or any other professional business that requires your staff to be on support to their clients 24/7, you need perfect technology to complement the same. Today, all businesses have become very competitive, and you need to be on top of your game always to emerge the winner. Technical advancement is the only way that you can get an edge over your competitors. You need to be updated on the latest call centre software developments and ensure that you install them in your office so that you act proactively at all times and gain profitability in your venture. For this, you need to choose a professional call centre service provider who has had enough experience in the field and who knows exactly what would make you win always. An expert company will bring along with it, the following features/services that you would have never imagined.
Wed, 19 Oct 2016 13:55:25 -0500There probably isn't a business owner or top executive on the planet who hasn't heard (and believes) it is always easier to "keep a customer" that to "acquire a new one." Since this is such common knowledge, why is it most companies (almost 80% according to Forbes research) don't focus on RETENTION? I find it to be one of the biggest areas that gets the traditional "lip service" when it comes right down to it... lots of people "saying" they care about their customers and want to do everything they can to retain them but very few "doing" anything to increase retention rates. Why is that? This is one of the questions I hope bothers you as well if you are a top executive. So we have two choices... we can continue to "act" like we care or we can take action and "show" that we care about it. This represents a HUGE OPPORTUNITY in almost every market! The OPPORTUNITY with RETENTION comes down to the one simple word... ACTION. If you want to seize this opportunity, take action. Not just "random actions"... strategic and calculated actions that move your company closer to the goal of higher levels of RETENTION.
Mon, 17 Oct 2016 09:21:44 -0500It's so easy to say something through an advertisement, or a campaign, or an e-mail, or social media, or any other form of communication today... easier than any time in our history. The problem is "backing up" and acting in a way that demonstrates what you are saying in this communication. You see, the problem is that when you say something, the other idiots like me out here actually think you are "promising" to deliver it... how naive we are. Here's a simple exercise you can quickly do to give you more insight into whether or not you think this is happening with the interactions you have with others and in business. If you are shocked by the information and feel you need to do something about it, you are on the right track. This is a great starting point to moving the company to be CUSTOMER OBSESSED. If it's something you want to take action on, now is the time to commit to becoming Customer Obsessed and creating a CUSTOMER JOURNEY which includes an awesome and incredibly amazing CUSTOMER EXPERIENCE.
Wed, 12 Oct 2016 15:23:09 -0500If you have even one competitor your customer has a choice. And whenever a customer has a choice you have to find a way to be different. If the customer doesn't perceive you as different, they will choose based on commodity elements such as price, delivery, terms, etc. Creating this differentiation in the mind of your customers is what separates you from the other commodities in your industry. So how can you create this level of differentiation in the New Economy? Most companies still believe they can differentiate themselves based on their products and services. Constantly battling each other to add new products or features or additional services the customer may want. But before long, their competitors are offering the same or even better products or features or services and so the competitive cycle of battling for the top spot continues. The customer owns this cycle today... they control the strings... they are the PUPPETEERS! So how can you WIN in this new "Customer Economy"?
Mon, 10 Oct 2016 15:14:01 -0500Every interaction the taxpayer has with the government is a touch point that shapes their impression on the quality of service received based on a positive or negative experience. The contact centers for government are an integrated platform that provides taxpayers and their family members with accurate information about services and information that can provide taxpayers with their desired requests.
Tue, 04 Oct 2016 09:38:12 -0500The lean approach focuses on increasing taxpayer value by improving the processes associated with delivering high customer value. Using the problems defined through the human center design research will point government in the right direction to which processes it needs to begin to hone it on. The problems government thinks are pertinent, may not be relevant in the eyes of the taxpayer. The contact center, being one of the first touch points for a taxpayer, can be reengineered to run more effectively and efficiently by making the internal workflow of calls leaner. The "as is" process map is the starting point to improving services because it visualizes the current process allowing for a clear picture of evident breakdowns in the process.
Wed, 28 Sep 2016 09:58:04 -0500With just the use of a telephone, the marketer is able to provide information regarding the products and services that he is selling - and the rest of the story depends on the acceptance of the recipient. On the other hand, what is telemarketing all about?
Mon, 26 Sep 2016 08:25:01 -0500Everyone talks about customer service but few know how to deliver it. Learn how you can achieve legendary customer service by implementing a few simple business etiquette rules explained by business etiquette expert, coach and professional speaker.
Thu, 22 Sep 2016 14:24:25 -0500Commercial firms come in many shapes and sizes. Some of these firms have facilities all over the world and others can be and small and humble as a single bricks-and-mortar location on a quaint street corner. Regardless of how big a business is businesses large and small all need help when it comes to creating solutions that facilitate superior asset management.
Thu, 22 Sep 2016 10:42:18 -0500With people becoming busy today, juggling multiple jobs or studying hard to make a career, the time to do household chores have decreased steadily. No wonder, homeowners are relying on professional doorstep home cleaning services, to keep their indoors spotless and hygienic. These professional companies offer a wide variety of services in keeping with the needs of their clients. Some of the available solutions include the following.
Wed, 21 Sep 2016 07:55:22 -0500Customer Service is quickly disappearing. If you want your business to grow then giving your customers an amazing service should be your number 1 priority.
Mon, 19 Sep 2016 08:10:38 -0500Customer relation is the art of dealing with the customer in such a way that the customer feels welcomed and appreciated. Entrepreneurs should be very much interested in what will make their customers happy about the services and products that they offer. Customers are the 'ingredients' that keeps an enterprise running and therefore should be treated with the greatest care as if they were eggs. Customer relations focus on how to win and maintain customers for the enterprise. This comes about in the way workers relate to customers. If the relationship between them is cordial, with the preferences, interests, and suggestions of customers highly valued they would feel very welcomed, appreciated and respected.
Fri, 16 Sep 2016 13:48:03 -0500A few weeks ago, we discussed what it meant for you to be a support provider to your customers. As a business owner, you want your customers to walk away pleased with the service they received and cultivate a relationship with them. However, not all customers are the easiest to get along with.
Fri, 16 Sep 2016 13:47:54 -0500Being professional on the telephone is critical. Here are some examples of what NOT to do.
Mon, 12 Sep 2016 09:19:22 -0500Till two decades ago, it was not possible to run and manage businesses and their operations from anywhere or from any device. This necessitated a big investment in infrastructure which was something beyond the rich of a majority of small and mid-sized entities.
Fri, 09 Sep 2016 07:56:33 -0500Today, more than ever we as business owners need to ensure we constantly address the service levels in our businesses. Your customers have one thing more today than they ever had and that is... CHOICE! make sure they choose to stay with your business.
Wed, 07 Sep 2016 09:13:36 -0500If you sat down right now and someone asked you which "Cake Mix" they should buy to make a birthday cake, could you tell them? Could you name off the best cake mix you have ever experienced and tell them this was head and shoulders above all the other (50) brands of cake mix on the shelf? And if you could remember the name of the cake mix, could you, without question, tell them that it is by far the absolute best cake mix in the market? Unfortunately, the answer for most of us will be NO to all of the above questions. The next time you are at a birthday party and they serve a homemade cake (which is getting more rare in today's world where everyone has less time) stop and ask the person who baked it which brand of cake mix they used. They may remember and if they do, ask them WHY they chose that brand. The answer should further confirm for you that this is definitely a commodity with very little differentiation to the customer. Today, unless your product is something over the top incredibly different and unique, it is a commodity.
Wed, 07 Sep 2016 08:02:06 -0500Every year, the average company loses 20 to 40 percent of its customers. Service failures and an inability to successfully handle problems and complaints are a leading cause for this annual exodus, yet less than 10% of companies have a plan for how to respond to customers when things go wrong. A solid customer recovery strategy helps organizations increase profits by retaining more customers and therefore, keeping the growth they've already earned.
Fri, 02 Sep 2016 14:08:30 -0500Have you ever wondered what a Service Desk is, or why your IT department needs a Help Desk? In this series of articles, I will discuss both solutions in detail. You may have also wondered what the difference between a help desk and a service desk is. In this first article in our four-part series on the help desk, I will discuss important features that must be available in any help desk solution you investigate. At the end of the article, I will leave you with a quick request.
Thu, 01 Sep 2016 09:08:02 -0500It's always a wise decision to trust a CRM platform that is number 1 on the market. This way, your business is assured of the best of cloud, mobile and social together. This way, your business finds the support of a platform that gets updated regularly and where new products and new offers are quite common.
Wed, 31 Aug 2016 13:59:01 -0500Are you rewarding your team only for speedy transactions, or are they also being rewarded for building relationships? Learn how the little things you say or don't say can either help you keep or lose a customer.
Mon, 29 Aug 2016 15:18:47 -0500If you're like me you have heard this debate of "the customer is always right" vs. "the customer is not always right" going on for many years with both sides feeling very passionate about their position. Throwing one more discussion on top of these thousands won't probably change your opinion one way or the other. So allow me to offer a different perspective and way to think about this age old dilemma. Let's say you have two different customers and both aren't happy. Most people's innate response will be to do whatever it takes to alleviate the consternation between the customer and the company... assuming you are concerned about your customers. Caring deeply about your customers is a great culture and attitude to have in your company... AFTER ASKING A KEY QUESTION. "Should we even be serving this customer based on the personas we have identified as key to our business and the ones we have built our complete customer experience around to serve?" This is the most critical question to ask before you decide to "make it right" and help out the customer.
Mon, 29 Aug 2016 08:50:13 -0500According to current marketing wisdom, one unhappy customer will tell 7 other people about their bad experience with a product or business. A happy customer will only tell 1 other person about their great experience.
Fri, 26 Aug 2016 10:54:01 -0500As a manager or business owner, you juggle many different roles. One of the most important though, may be your role as a support provider. Regardless of the business, happy clients or customers are crucial to your company's reputation.
Wed, 24 Aug 2016 13:16:06 -0500You may be working a lot on business marketing and sales strategies but one thing that guarantees success to your business is a healthy and trust-worthy relationship that you need to maintain with your customers for exponential growth of your business throughout. This healthy relationship is maintained once you start catering to the needs and requirements of your customers to the best of your abilities and understand what they are actually looking for, rather than focusing only on providing them with what you feel is the best. Issues and problems related to enhancing your business could be many but the...
Mon, 22 Aug 2016 09:59:27 -0500Research shows that customer service is the way to have your business stand out from your competitor. Simple and easy customer service tips that have the human touch will retain a customer and have them as your raving fans by following what is suggested.
Fri, 19 Aug 2016 15:05:38 -0500One basic question: why call for a telemarketing partner in the first place? As person who owns a certain company, you cannot 'manhandle' everything - and hiring in house manpower generally is a wearisome task.
Thu, 18 Aug 2016 06:45:17 -0500According to a research conducted by McKinsey and Company, 25% of customers will defect (leave) after just one bad experience. That simply means if your company delivers a bad experience, you are at risk of one-fourth of them LEAVING! Most businesses are not designed on fat enough margins to sustain this kind of a hit... yet they risk it every day because they believe in their product or service more than their experience. From my own research and in countless discussions with CEOs and Business Owners, most leaders focus more effort on strengthening their products or services, not investing in their customer experience. McKinsey tells us this is the wrong way to think in today's highly competitive and commoditized world. On the other side of this issue is very positive news and lots of opportunity for those leaders who realize this and want to build their company around the customer experience. Other McKinsey research shows revenues can increase as much as 10% while costs can decrease by as much as 25%... coupled together this represents significant gains in margin/profitability!
Tue, 16 Aug 2016 15:23:32 -0500Lotion boxes are produced from a flat but quality piece of material the completely secures the skincare products. The thickness of the material can be decided upon by the customer as there are different levels of material thickness to choose from. These boxes can also be customized with windows to offer potential buyers an opportunity to see the quality of the content.
Thu, 11 Aug 2016 08:43:12 -0500The relationships that you share with your clients is the bread-and-butter of your business. If you aren't taking those connections seriously, it is certainly time for you to do so. You must initially establish a connection and then you will fortify that connection so that it is enduring and solid.
Wed, 10 Aug 2016 08:51:04 -0500Loyalty has become a goal of many businesses. Many consultants claim they will help businesses accomplish this goal. However, it is important that we define our goals correctly since they represent where and how we will direct our efforts. So consider, is customer loyalty what you are really after?
Mon, 08 Aug 2016 12:36:41 -0500The summer means it's vacation time! Time to get away and enjoy sun and summer fun! But when you are a business owner, the thought of leaving your business can be stressful. I know it took me several years before I allowed myself the opportunity to truly take time off for some badly needed respite. When you are on holiday, you should be able to unwind... not sit and worry about lost productivity and things falling through the cracks.
Fri, 05 Aug 2016 13:41:22 -0500This article is all about various business management services and how they can benefit your company. It also includes the management of spare parts and other useful tips to consider for relevant objects such as cars and engines where these may be important.
Wed, 03 Aug 2016 13:30:33 -0500What people look for (since products are really great today) is how they are treated... how you make them feel... how personal is the experience... did they feel like you cared and you were important to them... these are the components that customers are looking for today... not just great products. There are a couple of examples I want to share that demonstrate the difference between product/service quality and experience. The first one just happened... it is about Trophy Cupcakes. Another quick example is of a very well-known company, McDonald's, and how they missed the mark. In a recent article in Business Insider, they talked about how the franchisees are telling McDonald's corporate that it never was about offering more selection and products... it is about the experience. Even big companies can lose their way... and it shows quickly in their financial returns. Smaller companies can become obsolete in that same period of time and be gone. This isn't uncommon today... but it can prevented. It not only can it be prevented, but companies can capitalize on it and excel ahead of their competitors.
Thu, 28 Jul 2016 08:43:27 -0500One of your employees comes to you with a customer issue and wants $200 to resolve it. Do you say yes or no? I know... it depends. Let's presume you say, "NO we can't afford to spend that amount on this customer... they aren't one of our top customers." As it turns out they are a solid customer but not one on your top 20%... and you religiously follow the 80/20 rule of only making exceptions for your top customers. The customer is upset because their experience wasn't great and you didn't help the situation by not offering any concessions... they left. The customer decided they must not be important enough to you, based on how they were treated, so they decided to go check out your competitors. When you break down some of the potential costs a company can incur by not having a great experience and not working with their customers to deliver an incredible experience, they add up very quickly. Your customer costs are well out of sync with the budgets you have available for supporting, acquiring, and retaining them. Two key issues and solutions jump to light in this situation...
Wed, 27 Jul 2016 13:55:27 -0500The 20/5 Rule is simple to understand and everyone instinctively knows it to be true. It focuses on what people talk about... what they tell others about you. It focuses on "Awesome Customer Experiences" as opposed "Terrible Customer Experiences." There is far more conversation generated on social media channels and in person of BAD EXPERIENCES than there are of WOW EXPERIENCES. On average, when people are asked to share their experiences, we find they share 20 NEGATIVE experiences vs. 5 AWESOME experiences... the 20/5 rule. It is much easier for people to remember bad experiences they have had than it is to recall really incredible experiences. Here's the "64 thousand dollar question"... HOW MUCH WOULD YOUR BUSINESS CHANGE IF YOU WERE ONE OF THESE ELITE 5 COMPANIES THAT GOT A "WOW" FROM YOUR CUSTOMERS... GOT TALKED ABOUT... AND CREATED MORE ADVOCATES? This is a game changer... stop worrying about tweaking all your efficiency plans. Build a strategy to be one of the top 5 companies your customer can't wait to tell others about.
Thu, 21 Jul 2016 09:12:17 -0500Cost. Price. Expense. Synonyms which are probably the most thought about and weigh heavily across all decisions made by everyone. Common people, governments, businesses. Cost is more often than not the deal maker or the deal breaker.
Wed, 20 Jul 2016 09:28:15 -0500Successful businesses know that people are their greatest asset. They also know that these people need to be equipped with solid processes, systems and workflows to manage every aspect of the customer experience each and every time. An organized business operates consistently and more seamlessly than one that is constantly recreating the wheel.
Wed, 20 Jul 2016 08:51:55 -0500They use old "Industrial Revolution" techniques when we are living in the "Internet Revolution". And they wonder why they don't get feedback... or the feedback they get is meaningless. There's a reason... Most traditional (and often used today) techniques focus on asking customers to give you lots of information and their insights. Sounds good when someone is selling you a process to use to get this deep and rich information... but they usually fall short of providing valuable and actionable information. There are TWO MAIN PROBLEMS causing this issue of collecting information... and some solutions to help you get better information... The first problem is VOLUME... The second problem is the QUESTIONS. One of the biggest issues to address before you embark on a journey of gathering any information is answering the key question internally... WHAT ARE YOU GOING TO DO WITH IT? Don't ask unless you are going to put the changes into practice. One of the phrases I use all the time and really hits the mark when it comes to getting customer information is... "Asking without Acting is worse than not Asking." Getting feedback is awesome... when you are ready for it.
Tue, 19 Jul 2016 15:52:50 -0500Offering personalized service can help you create better relationship with your customers. Find out how in this article!
Wed, 13 Jul 2016 12:52:42 -0500'Customer is King' is said to be believed even today. But, what is customer service and what does it entail?
Fri, 01 Jul 2016 15:30:06 -0500While the whole world is moving faster than light, certain industries are struggling to keep up. How your service care providers are trying to work in the world of instant gratification and what you, the consumer, can do to help.
Wed, 29 Jun 2016 06:53:24 -0500Though your customer experience will involve different steps, depending on the nature of the transaction, one thing remains true whatever your industry: customers are increasingly demanding simplicity and 'flow' in the experience of interacting with you. The concept that the customer expects a good buying experience is, of course, nothing new, but the demand for 'ease of use' and 'simplicity' to get them from A to B has never been greater; with more sophisticated ways of measuring behaviour through neuroscience, more light is being shed on this topic...
Tue, 28 Jun 2016 13:37:21 -0500Be a living example of a positive customer service experience; start by showing your patrons or yourself as a customer, the quality that you desire to see; appreciate that all good things are possible with a reprogramming of your emotive responses; self-discipline your mindset. Show your customer that he is always heard and appreciated. We have all been told constantly that the customer is always right. I would venture to say that we can add to that assumption by saying a wise vendor will listen to their customer, as if he were the same customer, shopping around for the same type of goods or service that his customer is seeking. By putting your emotional responses oh-hold, you can avoid the drama of a stressed situation and be better equipped to handle more or similar situations of the same nature. Of course, experience and a cool, calm quiet demeanor is always the beginning of great business success. Remember, business, done with finesse, and a certain degree of acumen, through maturity and flexibility; change your mind, bargain, or sometimes by resisting the need to always have the last word, can bring you peace and profit if you act with patience and kindness.
Mon, 20 Jun 2016 07:56:01 -0500Providing top-level customer service is crucial for any business. Here's an example of very poor customer service. Don't make this same mistake yourself.
Thu, 16 Jun 2016 08:04:50 -0500Organizations always prefer a single platform that is able to support all the business needs of the CRM solution. Business tycoons feel the dire need to have a robust CRM solution for their organization when they have to face hard business realities like dip in sales, service problems, issues in marketing or other inter-related problems that can impact other departments of the organization and the entire business as well. It is preferred that businesses are able to communicate effectively with their customers and cater to all their needs as it the main goal of every organization to achieve complete...
Wed, 15 Jun 2016 12:16:57 -0500Customer surveys can bring to light all sorts of interesting and actionable data. A dozen well-written questions can give revealing insights into what drives the need for your products and services, what persuades decision-makers to choose you instead of a competitor and customer expectations that may not be immediately apparent. Surveys help you learn how your operation stacks up against the competition and can identify business strengths and weaknesses.
Tue, 07 Jun 2016 14:22:51 -0500Quality has become an important aspect of businesses today, as consumers grow more conscious about their choices of products and services. Mirroring this trend, businesses around the world are becoming choosier in terms of quality, who they work with and what products they buy from manufacturers. This has also affected the Chinese market, and manufacturers have put in a slew of procedures and processes to ensure no imperfect product enters the finished and approved product line.
Tue, 07 Jun 2016 07:03:19 -0500What are you doing to keep your customers happy? What do your customers ACTUALLY think about your business?
Wed, 01 Jun 2016 13:16:56 -0500Servicing politicians, artists, millionaires and royalty Sam's Tailor is Hong Kong's top bespoke tailor. Here are his customer service secrets that have led to his success.
Wed, 01 Jun 2016 07:11:31 -0500Contrary to inbound calls which only focus on inviting the already-interested population, outbound telemarketing goes out of its method to achieve a far bigger 'ocean of possible clientele'. It has the marketing ability of a 'Superman', the flexibility of a 'Black Widow', and the resourceful ability of a 'Batman'.
Tue, 31 May 2016 12:42:20 -0500A lead generation service by means of outbound telemarketing is a significant factor in building success. The service includes taking time and energy to feature great systems and solutions to possible purchasers. For example, lead generation providers help enhance brand knowledge. When it comes to this, it means sending the content out to potential end users via social media, telemarketing, emailing, and so on. As the offsite firm gets the sales communication out efficiently and starts to gain clients, the next step is to further boost brand awareness through recognition.
Tue, 31 May 2016 12:33:41 -0500The best way for a call center to shine from the outbound telemarketing rivalry is by supplying an 'outstanding customer experience' - we all know this, right? And yet, in the event you ask consumers what can damage the call center experience for them, hold time is frequently at the top of their list.
Tue, 31 May 2016 11:25:09 -0500You've taken the effort, money, and time to create a customer survey and collect customer feedback. Now get the most ROI for it you can.
Wed, 25 May 2016 14:16:52 -0500In a global world in which competition is often only a computer mouse click away, service providers must constantly work to create and maintain positive customer relationships. One way to accomplish this is by striving to create a partnership with each customer by showing that you are working in their best interests and are concerned about ensuring that their needs, wants and expectations are met.
Wed, 25 May 2016 11:16:57 -0500More and more businesses nowadays are taking advantage of the benefits that modern cloud and online solutions can offer. With a move away from each business investing in their own equipment and software development, there are many services offering online and cloud tools and systems designed to provide benefits for businesses without the expense.
Wed, 25 May 2016 11:15:38 -0500Many companies nowadays are reaping the benefits of using online appointment booking systems as an integral part of their business. These can be used by clients of the company to easily schedule appointments to see consultants, doctors, personal trainers and other professionals, or for booking holidays, hotels and flights.
Wed, 25 May 2016 10:09:53 -0500When it comes to business success, there are several different ways to achieve your goals. However, you must first know the basics. What makes a company stand out from its competitors?
Tue, 24 May 2016 07:58:38 -0500Managing experience is in vogue at the moment. This is particularly the case for competitive industries where there is little differentiation in terms of price points and services offered such as banking and utilities. Touting the company's focus on ' experience' is the new mantra for a lot of companies.
Mon, 23 May 2016 06:53:07 -0500If one was to come into contact with someone they know, they could end up receiving a smile and then a few words. At the same time, they might not offer them a smile and only a few words could be spoken.
Thu, 19 May 2016 15:31:49 -0500As business owners or employees, managing all of our relationships with customers and prospective clients is becoming more and more complex. With numerous channels for companies to interact with clients - including physical storefronts, websites and social media -it can be difficult to keep track of communications and follow up on them in the right manner.
Thu, 19 May 2016 14:14:03 -0500If you have a strong desire to own or to work in a service centered company or industry, I'd like to be the first to tell you that I think you're totally out of your mind. Why would any sane person want to deal with crying, whining, complaining customers all day, or for an entire career?
Thu, 19 May 2016 07:46:04 -0500There was a time when physical presence was important to run and conduct a business. With neither the internet nor the cloud around to help, it was quite expensive for businesses to set up an infrastructure and start their day-to-day operations.
Mon, 16 May 2016 10:07:06 -0500Customer experience refers to how a customer interacts with your company and its products and services. If you are in the support industry, just like any other industry you need to ensure that your customers to have a great experience. To help you out, here are some of the ways of ensuring that your customers have a great experience:
Mon, 16 May 2016 09:12:02 -0500No business can grow and reach success without automating and streamlining their processes. This is where the need of a CRM tool is felt as it brings the features and functionalities of managing all information in a single place.
Thu, 12 May 2016 09:44:03 -0500For weddings, Christmas celebrations, Baby showers, birthday party, or any other important celebration, the use of favor boxes is very important. If you have a business, it will also be nice to give gifts to some of your loyal customers in unique favor packaging. Below are 10 reasons why you should invest in boxes, if you are thinking of appreciating your customers or guests with some gift items.
Thu, 12 May 2016 07:44:49 -0500Courier services have become quite popular these days among the trade owners to meet the delivery requirements. To get effective services, it is important for a person to choose a trusted courier service company according to productivity and efficiency of the business.
Thu, 12 May 2016 07:01:47 -0500A client that is unhappy can result in damage of your brand reputation if you do not take proper steps to resolve their issue and give them the needed care. Just making a mistake and simply apologizing for the mistake might not resolve the issue and businesses will have to do much more than that. But it is not bad to have an unhappy client as customers that are unhappy are considered to be the biggest source of learning as far as brands are concerned. Unhappy customers can not only lead to financial losses for the company, but also future business prospects as well.
Tue, 10 May 2016 14:01:00 -0500Remote hiring has become increasing popular. Building a remote customer service team can be quite profitable. This article gives tips and suggestions to help you do so.
Mon, 09 May 2016 07:41:35 -0500Many companies think their most important investments are the different forms of equipment and tools that they use to keep their operations running. Others think that it's their physical buildings that they work in or the talented teams of employees they've hired. While all of these things are certainly important to health of your company, the greatest assets that you currently have are the loyal customers who regularly patronize your business.
Mon, 09 May 2016 06:28:53 -0500When customers complain, it's never a pleasant situation. However, there are solutions that will help make the process of dealing with a complaining customer that much easier.
Thu, 05 May 2016 07:47:20 -0500A lot of small and growing businesses make the mistake of investing too much time and money into finding new clients. Continuous marketing campaigns are and always will be essential for keeping commercial organizations afloat. When you truly understand the dynamics of growing and maintaining an expansive customer base, you'll see why nurturing and nourishing your current customer relationships should always be your first and foremost concern.
Mon, 02 May 2016 13:51:18 -0500If you have ever worked with a Call Center, Customer Service or any Business-to-Business/Business-to-Consumer company, you've probably encountered upset and angry clients. The kind who are undoubtedly upset over a service failure, overcharge, bad customer service or they may have received a wrong item. You never know what to expect, but as the phone call comes through your line, you can feel the tension seeping through.
Mon, 02 May 2016 07:45:17 -0500When new clients are not easy to acquire, it may not be a problem with the industry or the prospects. You have to look in the mirror. Do you REALLY see what your customers and prospects see?
Fri, 29 Apr 2016 11:37:52 -0500Mystery shopping companies, are companies with qualified people who would act as a consumer, measuring the extent of a customer's interaction with any business organization.These secret or mystery shoppers range from adults to retired seniors. A few of them shop once a month like a side job and the rest might shop on a regular basis. There is an amount as in a fee paid to these shoppers for their service and generally it is transaction based.
Tue, 26 Apr 2016 11:57:40 -0500We have all had them. Especially when working in the service industry. There are some clients that you can't charge enough to make it worth the stress, headaches, and frustration they create. I had heard someone say once, "sometimes the cost of a dollar is too high". Indeed. When you recognize that a client is more trouble than they are worth, it's time to let them go.
Mon, 25 Apr 2016 12:17:30 -0500As the prowess of social media networks & ability to instantly tell your followers, friends & family how you're feeling grows, the dynamics of power has shifted from brands to consumers. Gone are the days when companies simply could rely on their marketing to do the talking for their products and organizations. They now have to rely on what their customers are saying. A recent report from Forrester showed that 70% of consumers put their faith in brand recommendations from friends; but, only 10% trusted traditional advertising.
Mon, 25 Apr 2016 11:37:06 -0500Scheduling appointments, making your time work for you and saving money are important elements when working within the medical industry anywhere in the world. You may have your receptionist sitting there trying to prioritize the mountain of paperwork, the accounting and appointments, which can often lead to human mistakes and lapses, which can leave you with long periods between appointments which could have been offered to one of your other patients due to someone not arriving.
Mon, 25 Apr 2016 09:25:06 -0500Moments are unstable and the only way to preserve these sweet recollections is clicking nice photos and shooting awesome videos. But that too is difficult in a crowded ceremony. So, what if the guests themselves can take snaps? Photo booths offer this opportunity.
Thu, 21 Apr 2016 13:41:20 -0500Differentiate your organization for the competition. Provide customer services that set you apart from others in your field. There are ten useable tips leading to what we call "Knock Your Socks Off" (KYSO) service. Providing service that differentiates your organization from the competition is the beginning of crafting a Loyal Customer base.
Thu, 21 Apr 2016 07:57:47 -0500Pharmaceutical companies used to sell treatments only to hospitals and doctors. Today, both patients and physicians expect easy access to in-depth drug information. It enables your sales team to sell more effectively, and deliver better care, with customized data and responsive support for every patient. Pharmaceutical companies are facing broad changes in how the healthcare is marketed, where and how it's delivered, how it's consumed, and who pays for the products and services. In response, the industry is strengthening to manage risk and meet new customer's demands in a better way.
Tue, 19 Apr 2016 11:27:17 -0500As customer experience goes on to become a much-sought after factor in today's world, businesses have shifted to digital for attaining their customer experience goals. Using the limitless power of digital technologies, you can exceed expectations of your customers like never before. The article discusses 5 factors that greatly impact how digital technologies can be used to improve customer experiences.
Fri, 15 Apr 2016 09:53:38 -0500Did you know that more than two-thirds of Brits now own a smartphone? That's a big target market, and it's one your business could easily reach using text messages. But I'm not just talking about prospects; you can also harness the power of SMS texting to improve your Customer Relationship Management and ensure your existing clients are as happy as can be. That's where a CRM Platform with built-in SMS features can come in very handy indeed.
Thu, 14 Apr 2016 08:51:42 -0500Customers are not only an important part of a business, but the most important part of it. As a result, a business should never ignore its customers and take care of them in the best possible manner. A business should put in place robust measures to understand their customers and meet their requirements.
Thu, 14 Apr 2016 08:48:47 -0500It's important for a business to establish connections with new customers and take efforts to retain them. It's also important to establish long-term and loyal relationships and help the business grow.
Wed, 13 Apr 2016 14:45:37 -0500For businesses to succeed, customers need to be satisfied through a great Customer Experience. But what are the tools to provide a great Customer Experience?
Wed, 13 Apr 2016 13:05:29 -0500The success of any business is largely depended on the Market Research. It helps you gather data about your target audience, so you don't have to depend on your instincts or assumptions. In cases where customers and suppliers do not meet face to face, the suppliers do not get the opportunity to get feedback or responses from them right away. They only get indirect feedbacks from agents which do not perceive the actual meaning. The best solution to obtain with opinions and reviews is to provide an online survey tool.
Wed, 13 Apr 2016 06:06:53 -0500Good customer relationship management is how successful companies maintain their success and their positive reputations. This is the process of collecting and studying data on your clients so that you can better serve them. It can be done in a wholly legal and non-intrusive way and without radically altering or slowing your normal business operations. Following are some of the impressive benefits that a good CRM program can supply
Tue, 12 Apr 2016 11:11:17 -0500Learn about the important factors in customer service and the advantages of smaller independent chains that set the bar for retailers such as supermarkets. By taking an in-depth look into data from the American Consumer Satisfaction Index we learn about the big winners and losers in each retail trade. As a result of the changing retail landscape, many companies are investing into omni-channel marketing and strategies.
Mon, 11 Apr 2016 08:06:50 -0500Customer Service is the cornerstone of your business. What are you to do when it's not good and you are receiving negative feedback? Maybe you are hearing grumblings from employees or managers, comments here and there about things that you "thought" you were on top of.
Thu, 07 Apr 2016 09:37:03 -0500Due to a series of personal events and events that have happened to other people, this article was written about the current poor state of customer service. This article is basically a commentary about this issue.
Fri, 01 Apr 2016 14:31:59 -0500If you are a newbie in tread industry, you should have an extensive knowledge about import export data especially after the publication of Union budget 2016. After the publication of Union budget several prices of goods has been changed and only a well authentic database can provide you a vast knowledge about the industry.
Thu, 31 Mar 2016 09:49:41 -0500An employee does not just work for the company, they work for the customer. Improve your business by making the customer your priority and follow three simple words: engage, excel, and encourage.
Wed, 30 Mar 2016 08:29:41 -0500Customer service is something that each one of us has experienced as a consumer. Businesses that want to stay profitable and maintain sustainable growth need to move the needle from customer service to customer engagement.
Mon, 28 Mar 2016 11:11:55 -0500Customer reviews are also helpful since they give other prospective consumers a good idea of what they can expect when they are thinking about potentially purchasing a product or signing up for a service.There are companies can make it easier for other businesses to more effectively advertise what they do through letting their customers speak for themselves.
Wed, 23 Mar 2016 09:25:57 -0500ISO 9001 can provide maximum benefit to an organization if implemented in a strategic and practical manner. Suitable for organizations big and small, it ensures that by adopting efficient Quality Management System businesses will not only save time but will also improve overall efficiency and customer service. This article briefly points out the various advantages of being ISO 9001 certified.
Mon, 21 Mar 2016 07:26:12 -0500To reach any level of success in business you have to know what is happening in your company. If all is going well it would be a matter of looking on how to improve the existing standards. If there are problem areas, they have to be looked at seriously and either discarded or taken up for improvement in a serious manner.
Fri, 18 Mar 2016 09:20:44 -0500Giving utmost attention to customers when they need it is the key to an organization's success. Answering customer queries and concerns are the first priority for a company seeking to capture customers and enter into new markets. When people call asking about your products or services, delivery information, pricing, discount etc, they need to be given an answer right away. The faster you satisfy them with a reply, the more they will trust your brand and want to engage with it, thus creating a powerful customer base.
Thu, 17 Mar 2016 10:36:37 -0500When talking to someone I have known for a long time, the issue of customer service came up. As a long standing client of someone, she has seen attitudes towards her change as new customers have evolved and has been left feeling like her money is suddenly worth less than others. It raises the question of how many of us take our long-standing clients for granted?
Mon, 14 Mar 2016 15:44:17 -0500Quality is about people and a certain culture that is developed or maintained in a company, the feeling of taking pride in ones workmanship. When staff understand the value of producing the best work they can possibly do. Realising that a well made item or good service means more business, more work and a good reputation in the market place.