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Published: Wed, 25 Apr 2018 21:34:24 -0500


Taking the Sting Out of Waiting in the Drive-Thru Lane

Tue, 24 Apr 2018 13:17:59 -0500

There's a reason why so many QSR customers prefer to order food from their cars and not leave their vehicles to eat, and that reason is that they're in a hurry. But on the same token, they aren't willing to sacrifice getting exactly the food that they want for the sake of speed, so one of your top priorities as a QSR manager is to ensure the best possible communication between your customers and your staff.

Give Your Team an Excellent Customer Experience for Profitability

Mon, 23 Apr 2018 11:28:50 -0500

Every month, about 500,000 begin a new business and many entrepreneurs do not realize how the customer experience not only relates to consumers but also their teams. In fact, an exceptional customer experience means increased profitability, and your team has a significant part to play in the business. One of the most critical things you can do for your business is to get the right people working with you in whatever capacity.

Conscious Customer Service Increases Your Business Agility and Profits

Mon, 23 Apr 2018 08:52:38 -0500

Practicing conscious customer service will do much to increase your company's business agility and profits. As your competition gets sharper and more focused, your margins become increasingly vulnerable and your competitive technological edge begins to disappear, the importance of personalised service for each and every one of your customers becomes imperative. If you have not yet noticed these conditions in your business then consider yourself lucky or possibly naive. As the world becomes more interconnected and as everything done by muscle can be done better by machine, while everything done by brain power is done better by computer, how can we distinguish what we do? The answer is by consciously and efficiently listening to and serving each customer in the way they wish to be served.

99.9% Satisfaction - Good Enough?

Wed, 18 Apr 2018 07:15:16 -0500

If you want to meet customer satisfaction goals that translate into growing the business, you will have to do better. Don't shrug and mumble about that one-tenth of one percent. Track errors. Set error elimination goals. Structure or systemize error elimination review. Work to eliminate errors completely.

Dealing With the Small Print

Tue, 10 Apr 2018 10:03:50 -0500

Are you in the customer service field? Have you ever had one of those difficult to please customers? Read this article for a bit of sound advice in dealing with hard to please people.

How to Improve Customer Experience in Banks

Mon, 09 Apr 2018 09:20:14 -0500

Today customer service is considered as the most important segment of any business to touch the taste of success. However, banks that are considered as one of the biggest service providers in the world are actually struggling in providing customer service in the right way. Well, the days are gone when banks were considered as an important part of their life whereas today it is regarded just as a utility.

It's NOT Their (Your Employees) Fault

Sun, 08 Apr 2018 09:53:27 -0500

Employees are only as good as you empower them to be. We can't blame our employees when they don't deliver an awesome experience if they haven't been equipped and empowered to do so. It's really that simple. If we teach them, give them the tools to solve problems, and help the customer get what they want quickly and easily, we are on our way to delivering an experience the customer will rave about and tell others about. When we don't do this, the chance of them telling someone else about you is zero... they won't tell anyone unless it is absolutely awesome or it's terrible. Arming our employees with the right "tools" and "guidelines" to problem solve and help our customers get what they want as quickly and efficiently as possible, while being incredibly positive, is what moves companies from having "satisfied" customers to having "delighted" customers. That's the job of the leadership team... not the employees. It's leadership's job to equip them, or empower them, to make the decisions necessary to deliver this awesome experience. If leadership doesn't do this, the employees will fail at delivering this "top shelf" experience to your customers. It's not their fault... it's leadership's.

Commercial Cleaning - Why Bother?

Fri, 06 Apr 2018 08:51:27 -0500

Running a business is very rarely easy. All your focus will be on making a profit, keeping costs down, finding new customers and retaining customers. We often find that to reduce costs companies will often try to do the cleaning themselves. But very often that doesn't work out so well.

Can Good Customer Service Give Your Restaurant a Competitive Edge?

Fri, 06 Apr 2018 08:00:15 -0500

We live in an age where everything is available at any price suitable for any budget. So you can get the same meal that costs a fortune at one restaurant and at a fraction of the price at another. Price is usually the main factor when it comes to competition, followed by the flavour and presentation of a meal. These factors are what every restaurant owner considers when managing their restaurant. Customer service is a side order and not usually the main factor. But can customer service be the main factor in giving your restaurant the competitive edge?

The Benefits of Using an iPad Kiosk for Your Business

Wed, 04 Apr 2018 08:49:34 -0500

The kiosk is designed in according to a neatly defined purpose of a business enterprise that would enhance and boost customer experience by giving customers the opportunity to give their feedbacks and also it allows them to check for offers and availability of products their finger tip. Nowadays, iPad and tablets are used in several businesses. A kiosk is well designed and equipped with a suitable feature that can provide wide range of services to a business.

Why You Need To Check Your Mini-Bar

Fri, 30 Mar 2018 11:17:17 -0500

By receiving great online reviews for your accommodation, you make sure that you attract new guests. Your mini-bar is playing a big role to obtain awesome ratings too.

Let Your Guests Play A Game To Win An Upgrade

Fri, 30 Mar 2018 11:12:42 -0500

Do you want to excite your guests while they are in your accommodation? Well, how about offering them something interesting that makes them think and ponder for awhile. Read this post if you want to know how to obtain great ratings for accommodation and make the stay of your guests even better than they expect.

How To Make Your Accommodation Famous In Your City

Fri, 30 Mar 2018 11:10:59 -0500

Do you aspire to make your accommodation popular around the world? Where do you start to reach your goal? How about in your own city. Read the following post and make the first steps to realize your goal and become well known. Thus, you will gain many new guests to your accommodation.

Retractable Belt Posts - The Contemporary Solutions for Crowd Management

Fri, 30 Mar 2018 09:29:00 -0500

Do you remember the last time when you visited a bank, a hospital, an event, a train or metro station? Or simply waiting for a lift to come? Do you remember what a mess that place was because everybody was in a hurry to get onto the counter first or inside the elevator at earliest or get into the metro at the fastest? It is very sure that you may also remember the difficulty in getting in and out of that place because not just one, two or ten people but a whole swarm of them was doing the same thing. While not letting the people come out in the haste of getting inside first, or in the hurriedness to be served by the concerned person for their objective of arrival, they forget the inconvenience that their activities might cause to other people. So, have you ever wondered what could be the possible reasons for this behaviour? Well, the answer is quite simple.Read More To Know.

Compensation Issues

Fri, 30 Mar 2018 09:10:17 -0500

It is well known that the subject of compensation can be very difficult. That is why it is worth using the help of compensation offices, which will greatly simplify the process of claiming benefits due. Very often it happens that the injured have a big problem with Insurance Companies.

Be at the Top in Customer Services With Excellent POS

Fri, 30 Mar 2018 07:09:05 -0500

ERP or Enterprise Resources Planning is a comprehensive software that are helping businesses to manage every aspect, from production, resources planning to HRM and accounting. While customers are at the forefront of every business, ERP software comes with an integral POS (Point of Sale) module and this article elaborate how POS can help in providing exceptional customer services.

How Can Your Customers Create Wedding Cards With A Custom Product Designer?

Mon, 26 Mar 2018 09:11:48 -0500

With so many features and functionalities available for designing a business card, there is no way you will disappoint your customers. In fact, your software will prove to be a boon for entrepreneurs and small business owners who want to establish their brand image quickly and easily.

Food, Catering, and Getting Rid of Bugs

Fri, 23 Mar 2018 08:47:35 -0500

When you're working with food, whether you're in catering, a chef in a restaurant or in the food industry, you are sure to encounter bugs. Insects are drawn to food odours and will always be a nuisance unless you are able to control them. In the food and catering industry, this is something that you need to think about and plan for because insects in a restaurant or, worse, in the food can have a bad impact on your reputation.

What Do Formula One Cars and Your IVR Have in Common?

Fri, 09 Mar 2018 13:30:13 -0600

What characteristics do Formula One cars and your IVR have in common? Well, at first glance, not very much. These miracles of modern engineering are the perfect amalgamation of man and machine.

Effective Communication Skills When Dealing With Customers' Complaints

Thu, 01 Mar 2018 07:23:18 -0600

1. Understand the complaint. Before you answer an angry customer, show that you have understood the problem of that customer.

Inoculating Your EBusiness Against Customer Refund Epidemic: 7 Fearless Ways To Reduce Sales Refunds

Tue, 27 Feb 2018 08:35:35 -0600

Most digital marketers agree that the rates of refund requests for digital products have now reached epidemic proportions. For most Marketers, there are few things as deflating as refund requests just a few days after you have celebrated a sale. With the policies of major payment systems such as PayPal mostly favoring the Customer, the refund epidemic for digital products is now in full swing and showing no signs of abating anytime soon. You can choose to whine About it, or throw your hands in the air, give up and go look for paid employment or you can look for solutions to protect YOUR OWN business in this toxic situation Here are 7 simple and inexpensive strategies you can deploy to reduce excessive refund for your digital product. Many of them even apply to traditional product sales.

A3/A4 Sign Boards - The Reason to Own Them for Your Business

Tue, 20 Feb 2018 08:31:31 -0600

Have you ever thought that a Sign Board could actually make your business profits a lot better than before? Well, if not, here today you are going to see the reasons why you should own some good quality Sign Boards for your business and how it can help you grow your market status in a proportional way.

Stanchions: The Powerful Tool For Your Business Profits

Tue, 20 Feb 2018 08:31:02 -0600

Today, we see stanchions a major product used to do crowd controlling and to draw waiting lines at places like banks, stores, hotels, museums, concerts, trade shows, railway stations, airports, restaurants and many others. It eases off the foot movement of largely gathered people at one place and also helps in space management. But a few years back, this was not the same scenario.

First Watch Is First Class

Fri, 16 Feb 2018 07:00:58 -0600

Does your favorite restaurant give "first class" service? What three traits do you look for in your employees and where do you find them?

It's True: You Can Really Enhance Your Guest Experience With Wireless Products

Fri, 09 Feb 2018 10:06:56 -0600

Upscale hotel chains and restaurants have geared up to enhance their guest experience with technological innovations. Among the numerous ones, wireless products have stood out from the rest.

Must Have Call Center Systems For Impeccable Customer Service

Thu, 08 Feb 2018 07:14:33 -0600

The key to great customer support service is a seamless operation as well as a tech-driven support system. No matter how experienced you are, handling customer support without new age call center systems is a tough row to hoe; considering the fact that tech advancements are an intrinsic part of our day to day lives.

Metaphors Gone Wild: Parties and Customer Satisfaction

Thu, 01 Feb 2018 15:31:43 -0600

Just as you serve customers or clients, you are a customer. This yin/yang duality is important to keep in mind as we allow external realities to positively impact the internal realities of our workplace. If you are comfortable with taking a thesis, examining its opposite (or anti-thesis [antithesis]), and then finding a working combination of the two (or a synthesis), you will soon see the pattern emerging between the yin and the yang aspects of your job. If not, don't worry. You will benefit from the following customer-service activities/questions nonetheless.

What Do You Mean by a Complete Business Development CRM Solution?

Thu, 01 Feb 2018 08:00:50 -0600

Well, this is a very simple question but the answer to this question can be very descriptive with lot of open ends because business development activity varies from industry to industry and country to country.. A complete business development CRM system should be one which covers and track all activities of Marketing & Brand Building team, Sales team, Efforts of sales team members, Expenses of Sales personnel and derive Employee Profitability Index and above all, it must have a very deep drill down visualization of the data layer in the form of high-end Analytical Dashboards, for quick and correct decisions that is Business Intelligence.

Tips to Maintain A Healthy Work Life Balance in The Back Office Domain

Fri, 26 Jan 2018 10:12:03 -0600

You can either worry for future or prepare for it; the difference lies not in your situation but your perception. However, while preparing for what you dream to be your future, you shouldn't ignore the present.

Top 5 Ways To Keep Restaurant Customers Happy After the Holiday Season

Tue, 23 Jan 2018 08:41:10 -0600

During the holidays, people enjoy going out to eat, drink and socialise. They enjoy the holidays so much that they do not always mind the price. However, once the holidays are over they take a good hard look at their budget and tend to become more frugal. Your restaurant probably enjoyed the seasonal increase in revenue and now it's back to normal.

Why Email and Chat Support Is Perfect for Small and Medium Businesses

Tue, 16 Jan 2018 08:20:33 -0600

Email and chat support may seem like a simple term for non-voice methods of providing answers to clients. But more than providing answers, agents also handle order inquiries, order monitoring, and payment documenting. They also collect product and customer data.

Customer Obsession is Necessary for Fortune 500 Companies

Mon, 15 Jan 2018 08:03:15 -0600

Google, Amazon, Apple and Facebook. All these companies are big names in the technology world with a consistently high performance report card. They have numerous achievements, consistent proven record with renowned Chief Executive Officers and founders, who make the most inspiring headlines and stories for people to follow.

How to Leave a Lasting Impression on Any Customer

Thu, 11 Jan 2018 09:10:25 -0600

Establishing a good customer relation can make a business to surpass its competitors who have same offering to make. A business can leave a good impression on customer, by catering to its need, offering after sale services and establishing friendly relations with him.

Small Business Customer Service Tips

Thu, 04 Jan 2018 10:27:25 -0600

Customer Service can make or break a small, online business. I have been running my own online business selling handmade antler jewelry for almost three years now and this is something I have seen time and time again. Being part of many different forums for small business owners, I see questions daily concerning how someone should handle an upset customer, a messed up order, delayed shipping issues, poor quality in the consumers' eyes, etc.

Are You Missing This Opportunity To Engage Your Customers?

Tue, 02 Jan 2018 15:04:28 -0600

What's your story? Why are you in business? How did you start? What drove you to do what you do? If you work in a larger corporation, what's their story? Do you know?

The Lover, The Rose, A Wedding? The Significance of an Insignificant Sale

Tue, 02 Jan 2018 07:27:13 -0600

The buyer, in this case, is making a "unique" purchase, one he may remember for many years. The seller is making an "ordinary" sale, one of many in the day, and from a sales volume standpoint it is a minor sale, yet there is potential for much more business.

6 Inbound Call Center Services Your Business Needs Today

Wed, 27 Dec 2017 14:18:54 -0600

Inbound call center services help businesses achieve some of their major customer service and revenue generation goals. Learn more in this post.

Prepare for VoiceMail BEFORE You Dial

Wed, 13 Dec 2017 15:05:24 -0600

Most people, when they hear the Voice Mail message, freeze. They aren't prepared, and their message sounds like a bad imitation of a stammering and befuddled Elmer Fudd. Voice Mail can be effective if you leave an intriguing, curiosity evoking, benefit-laden message.

'Oops, Sorry' Isn't Enough

Mon, 04 Dec 2017 14:57:07 -0600

Even in the very best of companies, bad stuff happens for any number of reasons. High-quality companies work hard to right the few wrongs that pop up because they have worked hard to create their reputation, and they know that it can be lost with one spill of barbecue sauce or another misstep.

Take Your Customer Service Seriously

Tue, 28 Nov 2017 08:33:05 -0600

Our customer service is the most important aspect of our business. In order to achieve effective customer service, it is essential to go an extra mile to please customers or else our competitors can subtly steal our clients. Most importantly, hire the right employees who are ready to run ahead with your organization's mission.

First Came Customer Service, Then Customer Experience - What's Next?

Fri, 17 Nov 2017 14:45:30 -0600

We all know the term 'Customer Service'. And, "the Customer Experience" is very popular, now. What comes next, how can consumers benefit, and how can companies capitalize on the "next thing"?

Customer Service: Why Is Eye Contact So Bad?

Thu, 16 Nov 2017 15:06:24 -0600

If someone was to apply for a job, they are likely to hear about how important customer service is. That is, of course, unless they are applying for a position that doesn't require them to deal with customers.

Do All Your Job

Tue, 14 Nov 2017 14:57:30 -0600

OK, the prospect purchased it, you delivered it and got paid so you did your job... and you feel good about the transaction... but there might be (and should be) a nagging feeling deep down in your gut... will your customer come back and refer others? Doing your job (what the customer paid for) is really doing only part of your job. If you are to succeed you have to do more. You have to do your entire job.

Tips to Make Your Customers Happy With Managed Queues

Fri, 10 Nov 2017 07:52:07 -0600

You must have heard the phrase that "First Impression is your Last Impression." And here after reading this article, you will agree that the same applies to customer entries at any business place. The shopping history of every customer and business journey explains the impression of businesses at the very first visit of consumers which can readily convert these visitors into regular and loyal customers of the visited brand.

Home Run Customer Service

Tue, 07 Nov 2017 07:25:31 -0600

How is the customer service at your business? Are your associates well trained and do they work as a team? Are they knowledgeable and eager to share the information on your products?

6 Secret Tips to Enhance the Your Shipping Performance

Mon, 06 Nov 2017 07:04:30 -0600

This article is going to give you some effective insights and tips on how you can boost the shipping performance of your business. When the customers buy products from any online website, making sure that the customers are getting the products in their hands as soon as possible is one of the most crucial things for an online business owner.

Top Traits Of A Successful Call Center Manager

Wed, 01 Nov 2017 07:32:20 -0500

In a corporate space, you can recognize managers easily because they are the ones who seem to have a lot of authority yet are deemed responsible for anything and everything that happens within their team. Dressed in formals, managers mostly have a really magnetic personality and they sure have something that separates them from the masses.

Telecommuting - Is It Favorable Or Not?

Wed, 01 Nov 2017 07:31:38 -0500

A year back, the CEO of a PR firm allowed employees to work from home on a regular basis citing that adults shouldn't be tied to a regime of five days a week. He believed that work can be done from anywhere one wishes to, as long as there is a desire to do it.

4 Major Common Problems With Same Day Courier Services

Thu, 26 Oct 2017 15:13:45 -0500

Like many major cities, transporting sensitive packages, such as medical specimens, pharmaceutical or durable goods and supplies can be a problem if the same day courier service isn't as experienced handling these types of packages. Even if they are, there are still other common problems why your package isn't delivered on time.

The Inside Scoop on Why a Customer Service Position Is a Horrible Job

Mon, 23 Oct 2017 07:20:13 -0500

I was shocked and appalled learning how horribly customer service people are treated by their employers. I also learned a large percentage of people working in a call center are educated with degrees, elderly who still need to work, middle-aged people who were victims of downsizing, and younger people with no hope in life. They work in these call centers because of large unemployment throughout the country. The reality is people still need to eat, and many are working way below their qualifications and pay grade. It is humiliating to begin with for most, and then having us the customer digging the knife further disrespecting them. This is the introduction, now I will explain the inside scoop.

Customer Service - What Makes a Company Great?

Fri, 20 Oct 2017 10:46:50 -0500

What makes a company great, makes it stand out head and shoulders above the rest; has not only loyal but repeat customers who go back time and time again? Is it the size of the company - bigger is always better? Is it the amount of profits they make - well they must be good if they are making all that money - right?

Live Chat Feature - A Simple Way To Keep Your Customers Happy And Increase Your Conversion

Fri, 20 Oct 2017 07:27:53 -0500

Live Chat is the talk of the town, a number of companies add this feature on their website and those, who are not aware of its benefits, it is a platform that allowed you to chat directly with your visitors. It has a positive impact on your sale and conversion, it is important to add it to mark new high standards in your work.

Data, Customer Experience and Today's Company

Tue, 17 Oct 2017 11:55:03 -0500

Know Your Customer. It sounds simple but its increasingly becoming the difference between life and death, success and failure, profit and loss for the 21st century company. How well you know your customer base determines how well you please them. The customer is more King at this time than ever before. He has needs and preferences that demands immediate satisfaction. The company that keeps the customer is the one that knows enough to meet those immediate needs.

10 Ways to Attracting Clients Through Kindness

Sun, 08 Oct 2017 20:55:37 -0500

Sometimes the bottom line is not the end all for business success. Gratitude and how you treat your customers will go a lot farther than just trying to squeeze every dime you can out of a client. Being authentic and treating customers correctly will ensure you have much greater success in customer loyalty and referrals.

Customer Defections - 68% Attitude Problems

Mon, 02 Oct 2017 14:09:13 -0500

Several years ago, the American Society for Quality Control ran a survey quantifying the reasons why companies lose customers. The survey showed that 68% of lost customers left because they were "turned away by an attitude of indifference on the part of a company employee." The second reason for customer defection was "dissatisfaction with the product or service" which was mentioned by only 14%.

You CAN Smile and Be Serious

Sun, 01 Oct 2017 19:19:49 -0500

Why is that some places seem to forbid smiling? Is it because they think you won't take them seriously?

US Company Internet Service Provider Help Desks Outsourced To India Are Insane

Sun, 01 Oct 2017 10:46:11 -0500

Have you ever had trouble with your home internet connection, where something was out due to a protocol error, ISP company hacking, password accidental deletion, or hardware problem? Have you ever tried to connect a new device or allow a visiting friend to connect their device but to no avail? Have you then tried to contact your ISP (Internet Service Provider) only to have your call re-routed to a call center in India? Well, God Bless AT&T, Verizon, Comcast, and the like.

Managing the Difficult Client

Thu, 21 Sep 2017 14:42:49 -0500

In your Solopreneur consulting venture you will work with dozens of clients. Your experiences will teach you to recognize certain working styles and personality types. In your mission to retain clients over the long-term, you will find it useful to understand the perspectives of the various personality types and learn to create successful, or at least productive, working relationships with them.

Vending Machine Services - A Guide to Finding Them Online

Mon, 18 Sep 2017 10:54:14 -0500

"Vending machine services can be a godsend for your enterprise. No matter what kind of a facility you are operating and no matter what kind of business you may be into, vending machines can help ensure that the people visiting your feel cared for and comfortable."

How to Manage A Difficult Client

Wed, 13 Sep 2017 21:14:06 -0500

When I went out on my own as a Solopreneur marketing consultant, my debut project was with a client who was a terrible human being and as a result, the experience was a difficult one. If you find yourself in an assignment and client neuroses suddenly emerge, you'll need tactics that will help you exercise some measure of control over the situation and preserve your dignity and sanity and perhaps even the client relationship as well. Presented here are two examples of difficult client behavior.

Customer Service - Taking What You're Doing From "Good" to "Great"

Wed, 13 Sep 2017 21:11:01 -0500

Or maybe even Exceptional! We recognize bad customer service right away, it's like a flashing beacon.

7 Rapport Building Secrets That Make People Like You More

Mon, 11 Sep 2017 14:13:17 -0500

Have you ever wondered how to get past small talk when meeting someone new? Have you ever questioned how to build rapport with someone you have nothing in common with? Do you want to know the secret to getting to know people on a deeper level? If you answered yes to any of those questions, it's time to learn the art of building rapport.

Tasty Customer Service Tips

Sun, 10 Sep 2017 20:06:35 -0500

What does amazing customer service look like? For brick and mortar or online businesses to survive they must create outstanding customer experiences.

Make Customer Service Your Competitive Advantage

Fri, 08 Sep 2017 08:46:25 -0500

I'm often surprised to see that very few people care about providing top-notch customer service. It seems like all the energy is put into making the sale, and little to no effort is made in helping the customer once the product or service is delivered...

How a Simple Conversation Puts Your Clients at Risk for Identity Theft

Tue, 29 Aug 2017 13:55:35 -0500

In a business setting, overhearing sensitive conversations can lead to a breach of privacy that can decrease a client's trust and cost money for the company. Some institutions such as the healthcare industry, financial firms, law offices, and educational institutes, have put laws in place to make sure speech is private. Noncompliance with these laws can lead to exposure of sensitive information resulting in identity theft, and in turn cost the company hefty fines and a damaged reputation.

Stress Test Your Way to Excellent Customer Service

Mon, 28 Aug 2017 11:49:32 -0500

How is the customer service at your business? Does it need improving?

Things to Consider While Choosing Apostille Services in India

Wed, 23 Aug 2017 10:48:01 -0500

Acquire the complete knowledge about the things to consider while choosing apostille services in India. You will realize the importance of choosing the best apostille service provider after reading this article.

It's Hard to Steal a Happy Client & Easy to Lose One Who Is Unhappy

Wed, 23 Aug 2017 07:20:25 -0500

If a company's success is based on long-term customer retention and repeat sales, then an ongoing "Sales Satisfaction System" will reinforce the commitment to the client and act as an ongoing retention strategy. What "Sales Satisfaction System" is in place at your company?

Your Customer Is Not Always Right

Tue, 22 Aug 2017 14:53:37 -0500

The customer is always right or is he? Whenever you come across a business owner or a corporate professional, he sure will say that this statement is true and believable.

Online Consumer Forum - Address Consumers' Problems

Tue, 22 Aug 2017 08:27:14 -0500

Business nowadays is not just about buying and selling products or providing services. The condition of doing the fooling with the consumers in providing them with the defective product and services is not a good habit. The business is now a day's becoming the process of gaining the experience from the corporation's experience.

A Heart Warming Customer Service Success Story

Wed, 16 Aug 2017 07:35:11 -0500

In the past few years, many commercial organizations have started concentrating more on this aspect of the business. They have not just worked towards the betterment of delivered support services but have started creating unforgettable service experience and setting examples. One amongst such incidents that have proved how dedicated organizations are towards the customers is the case of Kerry Drake.

Customer Service Strategies in a Digital World

Tue, 15 Aug 2017 11:31:37 -0500

How you handle customer service can make or break your company online. Customer complaining on social media channels needs to be dealt with in a timely and professional manner. Do not avoid replying to both positive and negative reviews and comments. Best to have some well-defined responses ready depending on the review or comment in question.

Quality Customer Service - Attracting the Right Customer

Mon, 14 Aug 2017 09:53:05 -0500

In this current global scenario, customers demand only those brands that build trust and loyalty. Customers are always eager to know that the brands they purchase are safe, reasonable and healthy for the environment. Companies reputations are under siege for many reasons because communication from them is often too little or too late.

Feedback, Schmeedback

Wed, 26 Jul 2017 06:58:23 -0500

Today, more than ever, businesses are trying to get cut through with their customers. It seems however, that they just don't seem to be listening to what their customers are saying to them!

Why Do Some Tech Companies Seem to Hate Their Customers?

Tue, 11 Jul 2017 09:33:43 -0500

Have you ever tried submitting a support request to a major tech company? If you have, and you received a response, you are one of the lucky ones. Most of the time you will get completely ignored, even if you're an advertiser.

Where Is the Customer Service Department?

Tue, 04 Jul 2017 08:43:04 -0500

Years ago "Customer Service" was a joke; today it's a marketing weapon... if it's used properly. And if it isn't used properly, the lack of it will stifle growth.

Why Listening To Your Customers Will Make You Fail

Sat, 01 Jul 2017 12:09:03 -0500

It was during a focus group that I realized my customers were lying to me. I was working at a TV station in Portland, Oregon, and we were developing a new, nightly game show. Part of that development involved focus groups.

A Digital Shift in the New Era of Customer Experience

Mon, 26 Jun 2017 11:19:16 -0500

The core of today's business ecosystem puts the customer first. By initially engaging with the customer, you can get a better handle on identifying their problem through researching opportunities for finding solutions to satisfy their needs.

Why Is It Essential To Monitor The Performance & Behavior Of Managers?

Mon, 26 Jun 2017 09:39:47 -0500

Customer service is the most challenging domain of the business world, as it involves interaction with the most important segment of commercial organizations, which is the customer. In today's competitive landscape, customer is the only boss and building a positive customer experience is crucial to the success of any commercial organization.

Some Common Misconceptions About Call Center Outsourcing

Fri, 16 Jun 2017 11:02:39 -0500

If you have a small customer base but when you have a wider target audience, there is a demand for flexible customer service option. For this, either you will have to expand your workforce to accommodate the requirement of flexible customer support or will have to outsource the process. In today's business domain, enterprises aim for a wider reach with a global clientele. This, of course, leads to the increase in demand for a better and a more flexible customer support, which call center outsourcing can surely provide.

What Every Retail Supermarket Should Have

Fri, 16 Jun 2017 07:57:40 -0500

Some people will get to the supermarket and not find exactly what they are looking for. This is considered a big problem and becomes very inconvenient for the customer. The supermarket will lose many customers because they will simply go elsewhere to find what they are looking for. To avoid this mishap, here is a list of what retailers should have in stock at all times.

How Can Packing Boxes Make Your Products a Brand?

Fri, 16 Jun 2017 07:47:54 -0500

Selling your handmade products successfully? Want to make your name turn into a well-known brand? You will be surprised to find out how easy it has always been to promote your products once you are a brand selling handmade stuff, offer professionally designed and manufactured packing boxes with logo and turn your store into bigger venture than what it is right now. Selling as a brand will be very benefits for your online business.

It's Not About You And Your Stupid Little Problems

Mon, 05 Jun 2017 10:49:28 -0500

For fifteen years, I was not allowed to get sick on Saturday. Sunday and Monday were fine; I could be sick then. Tuesday through Friday weren't ideal, although if push came to shove, I could be sick then too.

Tips On How To Communicate With The Customer Service

Sat, 03 Jun 2017 07:08:47 -0500

When you are having problems, the best way of fixing it is contacting the customer service of the responsible company. To get the help you need, you have to do the right things. These things include:

Optimal Contact Center Technology Improves Customer Satisfaction

Thu, 25 May 2017 14:49:17 -0500

Traditional customer satisfaction issues have been on the radar for several years, and most forward-thinking companies have made great inroads into addressing these issues successfully through the deployment of a dynamic contact center approach. Managing client interactions well means that whenever a customer chooses to contact your business, they go away feeling satisfied and will return.

Know Where to Find Best Medical Cable Manufacturer And Related Products

Mon, 15 May 2017 08:49:11 -0500

Medical cables, as the name suggests, find extensive use in health institutions. Since medical science has become much dependent on technology in today's world, there is wide use of such cables.

How to Tell the Customer He Is Wrong

Tue, 09 May 2017 08:27:44 -0500

As a business owner, I do whatever possible to make my customers happy. When they ask for a new feature, I get to work on the proposal right away, and will have it to them ASAP. If they wish to negotiate the price, I set up a meeting to discuss the requirements. When I'm convinced the price is too high, I revise it. If the customer asks for rush delivery, I will do what I can to meet the deadline. As you can see, I'm committed to making my customers happy.

Understanding Web-To-Print From Customers Point of View

Fri, 28 Apr 2017 11:09:16 -0500

How printing vendors can satisfy more customers by understanding the web-to-print business model from customer's point of view. The only thing printers need to keep in mind while investing in a web-to-print software is the requirements and capabilities of their customers.

Embracing the Concept of Customer Advocacy

Mon, 24 Apr 2017 09:17:06 -0500

At the point where your clients and prospective clients are totally involved with what you are doing and what you are offering. Those clients and prospects also have the ability to become loyal advocates for your brand.

How Can You Recover From Customer Service Blunders?

Wed, 19 Apr 2017 12:44:34 -0500

Every day for the last week my newsfeed has been riddled with customer service disasters, and it really does bring three issues to light: Right or wrong, it happens to everyone, There is more than one side to every story, and; The speed at which bad publicity spreads is lightening fast. So, what do you do?

Dealing With Equipment Failures

Tue, 04 Apr 2017 14:53:30 -0500

Failure is an integral part of our lives. In fact, in a lifetime, we may come across more failures than successful incidents. Although we may keep the latter close to our hearts, the former ones should be taken as great strides toward our learning. If you happen to be dealing in the commercial kitchen equipment space, you are bound to have come across many moments of failures, which may not be something to cherish. They must be moments riddled with challenges to manage the downtime, equipment failure, unwanted unprecedented incidents disrupting the work flow of your kitchen, revenue losses for the food outlet and so on. But each incident can teach and prepare you for the future.

Professional Digital Marketing Agency - Why Choose Them for Your Business?

Mon, 20 Mar 2017 09:25:07 -0500

The digital marketing has created a lot of buzz in the market and people are choosing this particular platform to expand their business in various markets. The companies are hiring professionals who can help the business and make the fight the competitors in the relevant field.

5 Ways To Boost Conversions With Dynamic Content

Mon, 13 Mar 2017 09:05:13 -0500

Your chosen dynamic content has already worked a long way to gain ultimate satisfaction to your website. You have already increased the current conversion rate of your firm.But is that all? Well, not exactly. As technologies and Google algorithms keep on changing on a flexible count,

Amazon Is All Set To Unsettle The Call Center Outsourcing Industry

Tue, 07 Mar 2017 21:26:10 -0600

After creating a niche in the retail industry, Amazon is all set to occupy the call center industry. This is certainly a big threat for the businesses in this industry, as Amazon is known for its capability of assessing the target market and coming up with groundbreaking solutions that are armed to swing competitors.

Can Panera Deliver the Knockout Blow, Or Will They Miss It?

Thu, 02 Mar 2017 07:47:52 -0600

Panera has done some amazing things over the past couple of years... but are they enough to deliver a knockout blow to their competition? Only Panera knows for sure but I am hopeful they are going to deliver a big knockout punch instead of miss a huge opportunity. Based on an article in the Wall Street Journal, "What Panera Had to Change to Make Its Menu 'Clean'" the CEO, Ron Shaich, describes how they have completely changed most of their food ingredients to be much healthier and without chemicals... kudos to him and Panera. This is a great start and something every company needs to be doing today and into the future. By doing this, Panera is definitely taking the lead and jumping out in front of many others. But there's an inherent problem with this strategy... have you recognized it yet? I believe they are well positioned to deliver the "Knockout Punch" if they recognize and seize the opportunity... but will they recognize it or miss it? Here's the Knockout Punch... adding an incredibly remarkable CUSTOMER EXPERIENCE to their existing leadership position with their products!!

One Simple Way to Improve Your Customer Experience by 100% Immediately

Wed, 01 Mar 2017 08:46:17 -0600

SHUT UP! I know... it sounds harsh but it makes the point. The key is to stop talking. It has become a "knee-jerk" reaction today to come up with excuses or reasons why you couldn't deliver an awesome customer experience. Employees are well armed today to do battle with any customer over why something didn't work the way they wanted. It's become the norm, not the exception to refute, excuse away, or simply deny the situation. I can almost guarantee you that if you are having issues with customers and they aren't having an awesome experience, this is one of the issues going on in your company. Giving employees a process and training in this area can make a dramatic improvement almost immediately after training. If you just did this ONE THING in your company, you could dramatically improve your customers' experience. IT WORKS... and it can completely change the mindset of your employees to one where they feel they are truly helping their customers. And the morale of the company increases because the employees aren't thinking in terms of "doing battle" any longer but they are now thinking in terms of a "collaborative win-win" discussion.

How McDonald's (and Others) Can Find Their Way Back

Sun, 26 Feb 2017 18:01:27 -0600

There have been a lot of articles talking about the big challenges McDonald's faces and how they are trying to find their way back to dominance in the fast food industry. Much of the discussion has been around their new ad agency and how they have been getting a lot wrong lately. McDonald's was built on being awesome! They came up with a model to deliver mediocre food quickly and with an experience. Customers enjoyed eating in as much as using the drive through experience. And as they added playgrounds and happy meals with toys and fun activities inside the meals they continually added to the experience. Food remained mediocre and even when they added some new products they weren't anything spectacular. You could always get a better burger from the local burger joint. But as they kept growing their experience they kept adding more and more loyal customers. They forgot about what it's like to be AWESOME! If McDonald's made a strategic decision to go back to being an experience for people they have a shot at being on top again. It's really that simple... they just aren't seeing it at the moment.

Win The Battle, And Win The War!

Sun, 26 Feb 2017 17:56:21 -0600

When a customer has a valid complaint, don't try and win the battle and lose the customer forever. Work to satisfy them to keep the customer and win the war.

Customer Experience Management: What It Is & Why It Matters

Thu, 23 Feb 2017 10:55:41 -0600

With the purpose of optimizing customer interaction and fostering loyal bonds with the customers, companies often adopt the process of maintaining database that contains all the information about the customer interactions with the company including purchasing details to the feedback provided by them. The concept involves keeping a track, overseeing and organizing all interactions in a customer life cycle.

Find Different Uses and Types Of Gable Boxes

Wed, 22 Feb 2017 05:46:23 -0600

The gable boxes are special packaging items that can be used for various purposes. They are widely used for packaging and transporting various items because of the quality of the material used in making them and the style. Another feature that makes the gable boxes to be more useful is the handles. They can be placed on top these boxes to make them easy to carry different items.