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Preview: The Register - Business: Reg Technology Panel

The Register - Business: Reg Technology Panel

Biting the hand that feeds IT

Copyright: Copyright 2012, Situation Publishing

Keeping score in the public sector

Mon, 05 Mar 2012 13:20:12 GMT

The performance management and information access reality

Reg research A recent Reg Reader survey looked at how public sector organisations are managing to address the complex challenges of information management in an age when everyone expects to have instant access to information while simultaneously insisting on stringent security being enforced.…

The Modern Data Centre

Fri, 02 Mar 2012 14:25:33 GMT

Fire fighting the symptoms or treating the problem at its root?

Tech Panel Managing the systems running in data centres and computer rooms is hard work, and that’s before the conflicting demands of users, managers, regulators and health and safety inspectors are factored into account.…

Getting to grips with the dynamic data centre

Fri, 24 Feb 2012 13:38:05 GMT

(Recon)figuring it all out

Reader research Many companies have now undergone a wave of server consolidation, enabled by virtualisation.…

The keys to security compliances

Thu, 13 Oct 2011 11:00:11 GMT

Not at the expense of user and IT productivity

Live Today Social networks, local admins, unlatched software, missing USBs: the causes of security problems in your business are often not just the big stuff that tries to get inside the firewall, it's the little problems that are already on the inside.…

Consumerisation of IT: What do the end users think?

Mon, 12 Sep 2011 11:00:10 GMT

The big bad IT department

Survey We’re hearing lots of stories about the ‘consumerisation’ of IT – in other words giving users freedom to choose the equipment and online services they need to do their jobs well – and this is the topic of our latest Reg Reader survey.…

Is using your own kit at work a good thing?

Thu, 08 Sep 2011 09:02:56 GMT

The Big Reg Consumerisation Survey

One of the latest buzzwords to contaminate this great language of ours is ‘consumerisation’. According to many marketeers, it defines the future of end user computing.…

Data centre networking - the view from your seat

Thu, 18 Aug 2011 12:00:02 GMT

Are you coping with service demands?

Reg Tech Panel Data centre networks provide the infrastructure that allows business services to function. They let users get on with their jobs while allowing systems to be protected according to need.…

Network switches look different in the cloud

Thu, 11 Aug 2011 10:01:08 GMT

Adapting to changing patterns

Cloud computing takes more than just a philosophical shift. It requires new skills, processes and architectures.…

Which apps belong in the cloud?

Fri, 17 Jun 2011 11:54:56 GMT

Reg reader joins us, speaks from experience

Broadcast Next Thursday, June 23rd, at 11:00 BST Reg editor Tim Phillips is joined by Reg reader James Greenman, Group IT Director at Care UK, to talk about where, when and why cloud might make sense for your apps.…

Wassup with systems and service management?

Tue, 14 Jun 2011 10:00:02 GMT

You tell us

Reader poll "Do more with less" springs to mind when describing the conflicting demands placed on IT: new devices, more services with better performance, not to mention making it all nice and secure too. And, oh, we want all that at a lower price please.…

Cloud: today, tomorrow, not yet

Thu, 09 Jun 2011 13:49:35 GMT

Assessing how your business moves apps into the cloud

Broadcast Cloud isn't all or nothing: you can move the services and apps you want to move at the right time for your business. But which apps, and when?…

Prevention is better than cure

Fri, 01 Apr 2011 08:15:58 GMT

Ensuring IT services stay fit and healthy with proactive monitoring

Webcast Delivering a service is dependent on getting networks, storage, servers, operating systems, middleware and applications to work together to agreed levels. But we know how difficult it is to keep these complex chains running reliably; and problems gets more acute as we throw virtualisation in to the mix.…

Don't get mad, get even

Mon, 06 Sep 2010 11:52:11 GMT

My crappy component inferno: our first reader audio blog

World of Reg If you're mad as hell and you're not going to take this any more, if you're blissfully happy and can't wait to tell the world, or if you're just tired of listening to product marketing managers who don't know what it's like to get your hands dirty, now's your chance. Don't rant in the pub: share it with millions of Reg readers instead.…

Time for a change on the desktop?

Mon, 21 Sep 2009 10:02:02 GMT

Insights from Reg readers

Reg Reader Studies A combination of the economic downturn and lack of appetite for Vista means that many have deferred desktop upgrade activity over the past year or two. If the stories of economic green shoots and the virtues of Windows 7 are to be believed, however, we are likely to see desktop modernisation coming into focus again as we look forward.…

The Register Readers Buzz Report

Thu, 10 Sep 2009 11:14:15 GMT

Are there any good tech vendors?

Reg Tech Panel Microsoft, Google, Apple, Dell and Adobe systems are ruling the roost when it comes to mindshare amongst the readers of The Register, according to the latest findings from our industry Buzz Report. But not everyone gathers such glowing reports. NetApp, Nortel, Avaya, and HDS are positively languishing in the mindshare rankings – with HDS propping up the entire mindshare list.…

The Reg takes on storage platforms

Tue, 26 May 2009 10:02:03 GMT

What Reg readers are doing - and what they want

Regcast Clear your diary for Wednesday 17 June 2pm BST (9am EST) and join The Register’s experts online for our next live and fully interactive Regcast – Storage platforms and business advantage.…

Storage systems: Reg readers speak

Wed, 29 Apr 2009 10:00:04 GMT

How come Microsoft is so popular?

Tech Panel During October- November 2008, Freeform Dynamics ran a survey in association with The Register. Some 1,125 people, from organisations large and small based in the UK, United States and a wide range of other countries took the time to let us know how IT systems are being used in their businesses. This article gives a brief summary of developments associated with storage solutions.

WAN optimisation: the good, the bad, or the ugly

Thu, 23 Apr 2009 10:57:24 GMT

Regcast now on-demand

The on demand version of this week's Regcast on WAN Optimisation is available from the Register Library .…

Register readers on software development

Mon, 13 Apr 2009 07:02:05 GMT

Applications, languages, and tools in 2008-9

This is one of a series of articles which draws on research conducted in partnership with The Register in October 2008. In this article, we focus on application development, current initiatives and the tools and technologies being used.

Linux on the desktop: cheap trick or pragmatist’s dream?

Mon, 30 Mar 2009 10:02:03 GMT

Are you experienced?

Reg Tech Panel Welcome to our third and final poll on desktop operating systems. First, we looked at Vista readiness for business use: you can check out a short write up of that one here. Then we moved onto one of the main contenders to desktop Windows, Mac OS X. In this week's poll we turn our attention to desktop Linux: the challenge is to build a clear picture of where desktop Linux can fit, and if so how to make best use of it.…

The Register’s third annual Good, Bad and Ugly IT vendor survey

Mon, 23 Mar 2009 10:44:36 GMT

Who's hot and who's not?

Roll up, roll up to the The Register’s third annual Good, Bad and Ugly IT Vendor survey. In previous years, we have garnered many thousands responses. We'll compare this year's views with past surveys to measure how things are changing. But we need your input.…

Users: The weakest link in laptop security

Mon, 09 Feb 2009 13:11:26 GMT

Is end user training still an optional luxury?

Reg Tech Panel If you ask the average business person who is responsible for the security of data held in computer systems, the chances are they will point to the IT department. After all, it's all about passwords, keys, firewalls, locks on computer room doors and other systems-related perceptions they have picked up without ever really having thought about it.…

The Register Guide to securing your network

Fri, 30 Jan 2009 12:24:28 GMT

Showing our vulnerability side

From time to time we ask our analyst friends at Freeform Dynamics to compose a primer on a tech topic du jour. Today, we focus on vulnerability management, a crucial component in every IT security strategy.…

Reg readers say ‘don’t panic’ about the economy

Tue, 23 Dec 2008 11:19:54 GMT

Another choice cut from the Reg barometer survey

Reg Tech Panel Few would now dispute the reality of the global ‘credit crunch’ and the economic downturn this has triggered, which has already hit in most major economies, and according to many pundits is set to continue through 2009 and beyond. But what do Reg Readers make of it all?…

Apple more closed than Microsoft

Thu, 04 Dec 2008 14:30:05 GMT

Choice cut from Reg Barometer Survey

Reg Tech Panel Bashing Microsoft for being closed and proprietary has been a popular pastime in the media and the IT industry for many years, and there is no doubt that much of this has been well deserved.…

What the hell is an optimum working environment?

Tue, 25 Nov 2008 10:02:03 GMT

'Bitch of a survey' transformed into second glorious webcast

Last week we heralded a beautiful webcast arising from a "bitch of a survey" we ran at the start of the month and which many of you completed. Thanks for that.…

Building 21st century applications

Wed, 12 Nov 2008 11:20:28 GMT

Reg readers reveal all

Reg Tech Panel Delivering IT services has always been about striking a balance between what needs to be built from scratch and what can be bought off the shelf.…

BPM unravels before your eyes

Tue, 30 Sep 2008 12:47:32 GMT

'Next big thing' gets the RegCast treatment

All the action from The Register's latest live webcast - an in-depth look at Business Process Management bringing together a panel of experts to share their insight, debate with each other and answer questions from the Reg faithful - is now available to download and digest at your leisure over in our archive.…

We've harvested your green computing views

Thu, 19 Jun 2008 14:50:43 GMT

...and boiled them down into a tasty report

Reg Tech Panel Oh no, not another 'green' report. Yep. But this time it's the result of teamwork between you (well, the 1474 of you who responded to our survey), The Register and FreeForm Dynamics.…

Virtualization: nothing new on the Sun or the mainframe

Wed, 16 Apr 2008 11:49:50 GMT

Novacaine for the corporate brain?

The Freeform perspective IT industry veterans are often heard complaining that the new fangled stuff youngsters are raving about today is just a rehash or repackaging of old familiar things that have been around for years.…

Reg readers want to work for Google

Wed, 26 Mar 2008 09:43:43 GMT

Salary survey results are in

Reg Technology Panel Ever wondered how much your fellow Reg readers earn or who they would really like to work for?…

Should the IT department be accountable for energy use?

Fri, 08 Feb 2008 11:05:46 GMT

TCO? What TCO!

Reg Tech Panel As the green debate rages on, one of the findings that came from our recent survey of Reg Readers revealed that despite all the talk about energy savings and IT, the majority of IT departments are not accountable for spending on electricity to run systems.…

Just because it’s SaaS doesn’t make it good

Thu, 07 Feb 2008 10:11:25 GMT

A practical reality check


Are your staff adequately trained?

Mon, 04 Feb 2008 06:02:03 GMT

Avoiding the false economy trap

Reg Tech Panel (image)

Writing ‘Green IT’ at the top of the business agenda

Thu, 31 Jan 2008 15:10:55 GMT

Are we all pulling in the same direction?

Reg Tech Panel (image)

Relieving the systems management burden

Tue, 29 Jan 2008 15:35:23 GMT

Where's that X?$$ing report? Oh, here it is

Reg Tech Panel We owe you a report on day-to-day aspects of operational IT management. It's finally here for the downloading.…

Is Oracle really the next Microsoft?

Thu, 24 Jan 2008 16:00:18 GMT

Analysis of the BEA acquisition from Reg reader input


A green solution? So what?

Tue, 22 Jan 2008 11:03:25 GMT

That don't impress me much... yet

With vendors falling over themselves to demonstrate their green credentials, it's interesting to consider how much customers really care when they are looking to buy IT products and services.…

Your views on the Green debate

Fri, 18 Jan 2008 10:02:50 GMT

The Americans are ahead again

Poll Results The Americans are ahead again. This time it's in their negative attitudes towards the "green imperative". We asked for your feedback in December and followed up with a quick poll in January. Our thanks to the 3,000 or so folk who responded. But what a stark contrast between North American respondents and the rest of the English-speaking world.…

Financial turmoil won't crimp IT budgets in 2008

Thu, 29 Nov 2007 14:42:26 GMT

But what are you spending it on?

Most Reg readers don't expect to see their IT budgets cut next year, and nearly one third of you are expecting your IT budgets to be increased for 2008.…

Email still king on wireless handhelds

Wed, 03 Oct 2007 19:50:36 GMT

One size fits very few

Reg Technology Panel According to a new report from UK research firm Freeform Dynamics, mobile operator Orange, and your very own El Reg, email is still the dominant application on wireless handhelds, and that's unlikely to change for at least two years.…

Reg readers admit to faking it

Wed, 18 Apr 2007 16:12:15 GMT

Poll results: The frustrations of front line support

Reg Reader Studies A Reg reader poll looking at power users and their experiences with customer technical support flushed out a lot of opinions.…

Hot technology agendas

Fri, 20 Oct 2006 10:08:13 GMT

Results from the all new Reg Barometer

What are the hottest infrastructure technologies as we look forward over the next two years?…

Supporting the helpdesk heroes

Sat, 12 Aug 2006 08:02:08 GMT

Reg Reader views on optimising IT support

Reg Reader Studies Many an executive can quote the cost of downtime associated with the failure of a central system that is critical to the business. In fact, service levels around availability at this level are often used as a key indicator of the IT department’s performance.

Something that executives have probably not considered, however, is the downtime experienced at an individual user level as they run into problems with the everyday use of IT – everything from PC crashes, through login problems, to monitors going on the blink and keyboards locking up because they’ve had a cup of coffee spilt into them.

Whatever the problem, whatever the cause, for a user whose job is dependent on IT, the time between such problems occurring and them being fixed is downtime, that can collectively add up to a significant productivity hit to the business, not to mention a lot of frustration among users themselves.

The guys that step in to take care of this problem are the technicians responsible for IT support. In larger organisations, these are usually dedicated to the support role, but in smaller environments, they are typically juggling support with other duties.

Either way, it’s a heroic job, continuously having to deal with the Mrs Angry, Mr Frustrated, Master Know-it-All and Mssrs Dumb and Stupid. OK, they deal with nice well balanced users too, but people in general are much more prone to strange and volatile behaviour when interacting with helpdesks.

But how well do we support those on the front line in their efforts to get users back up and running in the face of such frequently encountered adversity?

The right level of resourcing and training is important here, but so too is providing them with decent support applications to help automate things like help desk and asset management. From a systems perspective, however, less than one in five (18 per cent) of the 2,630 respondents to a recent Reg Reader study said their support systems did everything that was required for technicians to do their jobs efficiently, with an even higher number (22 per cent) at the other extreme saying needed support systems were either struggling or just not in place. Those in between (over half of the respondents) said improvements to systems would be desirable.

And how much does this matter?

Well, quite a lot actually. During the study, we asked respondents to estimate how satisfied their users were on average with the support service provided by the IT department. This question appeared in a completely different part of the questionnaire but when we cross referenced between user satisfaction and the state of IT support systems, the correlation was very striking, as illustrated in this chart.…

Minimising the impact of user anarchy

Wed, 26 Jul 2006 09:46:06 GMT

Whose infrastructure is it anyway?

If you ask the question about who is responsible for delivering IT solutions to the business and maintaining hardware, software and networks, you'll generally be told it's the IT department.…

The IT support Nirvana

Sun, 02 Jul 2006 23:15:42 GMT

Is ITIL the key to happiness and contentment? Reg Reader Studies Imagine a world in which users are always happy and everyone in IT is treated with the respect and admiration they deserve. This blissful state of affairs has come about because IT maintains a deep understanding of what the business needs, consistently delivers systems on time and within budget, and solves problems quickly and efficiently when users need help thereafter. This is the world defined by industry best practices, blueprints for how to do IT right that are sweeping across the industry and harmonising business and IT operations wherever they touch. Well, that’s the theory, and often what’s preached by consulting firms looking to sell you best practice implementation services. IT vendors using compliance with specific best practices as a product differentiator or reason to upgrade often tell the same story. If we put this vested interest noise to one side, however, the whole best practice discussion is nowhere near as cut and dried as many would have us believe. This is an area explored by the latest Reg Reader survey, which reveals some interesting findings about how much organisations are taking best practices on board and the results they are achieving, particularly in the area of IT support. First the good news. The research suggests that best practice guidelines such as ITIL, COBIT and various ISO equivalents are starting to be embraced by larger organisations and seem to be delivering good results. Indications are, for example, that end user satisfaction can be elevated by more than 35% on average by fully implementing a best practice framework. But it is also possible for big companies to achieve positive results, albeit less dramatic, by just “cherry picking” selected ideas from guidelines they think are most relevant, rather than going for full-blown implementation. This selective and less formal approach, in fact, seems to actually be more effective than full adoption for midsize organisations. Anecdotal feedback suggests this is because process-heavy frameworks like ITIL that were originally designed for managing the scale and complexity of larger environments can often be overkill. Not surprisingly, the level of industry best practice adoption is particularly low among smaller organisations with less than 200 employees. Apart from the perceived lack of relevance, finding the time and resource to implement best practices also stands in the way of adoption at this level. The following freeform comments received from readers illustrate some of the challenges: “Simply finding the time with the staff available” “Finding a good reason to implement them other than for the sake of it, also tailoring it to fit the business, and most importantly identifying the benefits you want to realise before you implement[...]

IT Suppliers: Your perceptions

Fri, 06 Jan 2006 12:10:11 GMT

You spoke, now they better listen

Reg Reader Studies Back in December we asked you, our beloved readers, to give us your perceptions of the major IT vendors.…

Get yer barometer survey results 'ere

Mon, 31 Oct 2005 11:08:09 GMT

Read all about IT

Reg Reader Studies The great thing about working in the IT industry is its unpredictability and the speed of change – isn’t it? Well not according to readers of the Register who turn out to be a remarkably conservative bunch. The Register and Quocirca have recently rerun their IT industry barometer 10 months after it was first run in December 2004.…

Email critical to business shocker

Tue, 05 Jul 2005 13:42:39 GMT

Survey results in, report available right now

Reg Reader Studies Thanks very much to those 1,826 Reg readers who took the time to complete our recent survey on email, or more precisely, "Email Criticality, Support and Migration".…

Exec + PDA = security alert

Fri, 01 Jul 2005 08:20:08 GMT

Smart handheld, dumb user

Reg Reader Studies Security has always been a concern when it comes to separating user access from the core of an IT system. Put terminals outside the machine room – you must be joking? Departmental servers out in the office – you what? Commercial data over the world wild web – too dangerous! Mobile access to precious and confidential data – why risk it?…