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CRMXChange Discusses Workforce Optimization Best Practices

Thu, 25 May 2017 17:52:06 GMT

CRMXChange discusses some of the new best practices for quality assurance and workforce optimization.



Twilio Changing the Game for Cloud Communications

Thu, 25 May 2017 17:05:10 GMT

Twilio announced the arrival of Twilio Functions. This serverless environment provides developers a sandbox to build and run communication applications leveraging the Twilio platform.



CalAmp CrashBoxx Transforms Vehicle Collisions into Actionable IoT Intelligence

Thu, 25 May 2017 16:14:33 GMT

CalAmp connected vehicle risk management system automates crash notification, accident reconstruction and physical damage assessment.



Quality Assurance is Primary Objective of Call Monitoring

Thu, 25 May 2017 16:07:46 GMT

The primary goal of any remote call monitoring solution should be quality assurance, and third-party companies are well positioned to provide the best service.



CardEasy Now Compliant with Avaya Contact Center Solutions

Thu, 25 May 2017 15:40:56 GMT

Recently, Syntec, a preeminent managed services provider and network operator in the UK, announced its CardEasy MOTO payment solution is now compliant with the Avaya customer engagement solutions. The CardEasy application is aimed at addressing PCI DSS compliance in contact center environments.



How Europe can Help Move the US Autonomous Car Industry Forward

Thu, 25 May 2017 14:33:55 GMT

The autonomous car market is growing rapidly, and Europe and the US should work together to tap into its power.



Nokia, Frontier Evolve Connecticut Next Generation Communications

Thu, 25 May 2017 13:39:37 GMT

A new partnership effort between Nokia and Frontier brings G.fast technology to parts of Connecticut.



Mobile Messaging is Transforming Customer Engagement

Thu, 25 May 2017 13:25:31 GMT

The widespread use of smartphones and broadband connections and their ability to access online information and leverage new applications and communications mediums like messaging, have changed the expectations of consumers.



SD-WAN Offers Path to Application-Aware Networking

Thu, 25 May 2017 13:02:48 GMT

Software-defined wide area networks (SD-WAN) offer an affordable migration path to the application-aware network for organizations by layering intelligence and automation onto existing network architectures.



Seek AR App Brings The Mummy to Life

Thu, 25 May 2017 13:01:05 GMT

In a recent announcement, Seek, an augmented reality (AR) app, has made public its partnership with Universal Studios and Cinemark to promote the upcoming Tom Cruise Summer blockbuster, The Mummy.



The Power of Mobile Apps in Digital Marketing

Thu, 25 May 2017 12:18:38 GMT

The popularity and importance of apps have made them an instrumental tool when it comes to digital marketing and engagement. Apps are one of the easiest ways for customers to engage with a company via mobile. With one click, consumers should be able to shop, browse and read on a company's mobile app.



The Power and Value of Analytics and AI for Network Management

Thu, 25 May 2017 12:06:33 GMT

Network operators need to understand the value of big data analytics and AI to successfully implement and use them to improve performance and services, lower costs and generate more revenue.



8x8 Tops Tolly Group List in VoIP Quality

Thu, 25 May 2017 11:53:52 GMT

A recent study from the Tolly Group put 8x8 on the top of the list for VoIP quality.



Honeywell Charges Smart Grids for Three US Utilities

Thu, 25 May 2017 11:52:26 GMT

Honeywell helps smaller utilities achieve smart grid benefits through simplified IT management of advanced networks, while power providers benefit from improved customer service and reliability.



IoT Time Preview: Transportation Logistics

Thu, 25 May 2017 11:15:04 GMT

In this weekly series, we'll be previewing chapters of "IoT Time: Evolving Trends in the Internet of Things" for you to read in the hopes that you'll like it enough to read the whole thing.



SNAS.io Use of BGP Important Advance for Open Networking

Thu, 25 May 2017 11:13:56 GMT

SNAS.io has joined the Linux Foundation to promote and advance its project, which uses Border Gateway Protocol (BGP) data for open network monitoring and automation.



Contact Centers, Workforce Optimization and Demographics

Thu, 25 May 2017 11:09:21 GMT

Contact centers are going to be operating with a workforce from different demographics, highlighting the importance of having the right technology for employees and the customers that call them.



FrontSpin Selects Voxbone to Improve Sales Calls

Thu, 25 May 2017 11:03:36 GMT

FrontSpin has selected Voxbone to improve sales calls with international telephony support so sales representatives can improve their interactions with voice calls when they talk to prospects and customers.



How to Save More Money with New Technology

Thu, 25 May 2017 10:59:47 GMT

Fortunately, smart financial planning isn't just for the super rich or the already-acquainted. Thanks to new technology, it's easier than ever to meet (and exceed) your financial goals.



Are You Recording and Storing Your Customers' Personal Info?

Thu, 25 May 2017 10:36:12 GMT

To avoid recording sensitive customer information that could be breached, some companies have a policy of "stop-start," in which agents stop the recording while customers recite their personal information and then restart it again once it's finished, but this method has some serious flaws.