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HBO Appoints Chris Spadaccini as EVP of Consumer Marketing

Thu, 20 Oct 2016 15:56:39 GMT

HBO already has a great marketing team, so when a spot opens up, why not promote from within? That was the company's logic when it came time to replace Pam Levine, who left HBO in September to join 20th Century Fox. The company has chosen Chris Spadaccini for the role of executive vice president of consumer marketing and, based on his past experiences it appears as though HBO couldn't have chosen better.

Green Cloud Guiding Your Cloud Journey

Thu, 20 Oct 2016 15:40:35 GMT

The advent of cloud computing was a watershed moment in technology. Over time, as trust and performance have been confirmed in this burgeoning arena of innovation, firms of all sizes are looking to the cloud to improve operations. Firms like Green Cloud Technologies are furthering this trend, as its primary goal is to aid partners in cloud success.

Why Verizon Failed Despite Hiring Customer-Friendly Agents

Thu, 20 Oct 2016 15:32:54 GMT

I recently had a memorable customer experience - memorable, unfortunately, because it only served to grow my frustration over how little the nation's largest wireless carrier cares about its customers. To make a long story short, I want to add an international component to my Verizon Wireless calling plan, but was told my current plan does not support that particular international option, and that I would have to go with a more expensive alternative, unless I wanted to change my plan, which I was loath to do. Why? I had been successful keeping my long-since extinct VZ all you can eat plan.

Want More Loyal Customers - Invest in Your Agents

Thu, 20 Oct 2016 15:20:40 GMT

How much correlation do you put between the culture you have created for your employees and the satisfaction of your customer base? Those who have already invested in workforce optimization solutions understand there is a strong correlation - after all, happy employees are much more vested in creating happy customers.

Ask Your Employees for Feedback, Show You Care

Thu, 20 Oct 2016 14:39:28 GMT

"Winners are not people who never fail. But people who never quit." We hear this phrase over and over when success is the goal. And rightfully so. It's a great way of looking at the 'bigger' picture of how to win. If you're a business managing employees it's also an important lesson. After all if you want to win, you need people who will never quit on you.

Addressing the Limitations of Ethernet and PoE

Thu, 20 Oct 2016 14:37:00 GMT

First standardized in 1983 as IEEE 802.3 today's Ethernet technology with its several variations, is ubiquitous as the de facto transport technology for IP networking. The technology has been continuously developed and enhanced over the decades since its initial implementations. Among the latest expansions is the capability to transmit electrical power over the network cabling along with the data. To date, Power-over-Ethernet (PoE) technology has vastly expanded the kinds of applications that system integrators and installers can support. Many more are expected to emerge

Encryption Key Management Best Practices for the Data Center

Thu, 20 Oct 2016 14:33:51 GMT

Data centers are changing as part of what is likely to be a decade-long or lengthier shift. That evolution involves data centers becoming more distributed, more segmented, and more abstracted, as Rich Mogull, CEO of Securosis, noted in a webinar that's now available on demand. And that, he said, means organizations need to implement key management strategies - because ad hoc efforts on this front are not sustainable.

Comcast Business Gives Cascadia Behavioral Healthcare Better, Faster Connections

Thu, 20 Oct 2016 14:15:56 GMT

While Comcast has been taking it on the chin frequently of late, it's clear that the company wants to improve its image. There are few better ways to do so than by being directly connected to practices that save and improve human lives, and recently, Comcast Business stepped into that fray quite well with new support for Cascadia Behavioral Healthcare in Oregon.

u-blox to Support Verizon LTE Cat M1 by End of 2016

Thu, 20 Oct 2016 14:07:19 GMT

In a new release, u-blox, a leader in wireless and positioning modules and chips, announced plans to launch a module supporting Verizon's Category M1 (Cat M1) LTE network, which is designed to allow a larger number of devices to connect to the Internet of Things (IoT).

ePlus Releases Cloud Aggregated Services Suite

Thu, 20 Oct 2016 14:04:41 GMT

ePlus recently launched its new Cloud Aggregated Services as a suite of tools that can help businesses assess their needs before choosing a cloud model. It can also help such transitioning businesses begin the migration to hosted infrastructure and storage, complete with installation and setup of office and communications services.

Semtech Wires Cook Islands with LoRa Wireless RF

Thu, 20 Oct 2016 14:00:19 GMT

Sometimes we get so wrapped up in if we CAN do something, we forget to consider if we SHOULD do it. In other news, Semtech Corporation, a supplier of analog and mixed-signal semiconductors, has announced that its LoRa Wireless RF technology has been deployed in the remote South Pacific Cook Islands.

Talari Networks Releases Applications to Streamline SD-WAN Implementation

Thu, 20 Oct 2016 13:57:37 GMT

Managing multiple locations for large enterprises requires bringing together a number of different technologies so they can work as one while addressing the challenges of their local markets. While legacy system did the job, software-defined wide area network (SD-WAN) is introducing new levels of connectivity that are more efficient and cheaper to deploy and operate. The sixth generation of Talari Networks' Adaptive Private Networking (APN) 6.0 and Aware 3.0 management software have been revamped to simplify and speed up the deployment of the company's SD-WAN.

IIoT: HIROTEC Leverages Kepware IoT Solution for Automated Data Pilot

Thu, 20 Oct 2016 13:53:00 GMT

Kepware Technologies, a PTC business developing industrial connectivity software, has announced HIROTEC AMERICA, a component and tooling supplier for the automotive industry, has implemented the KEPServerEX software for data management and connectivity in its first Internet of Things (IoT) implementation.

Why Operators in Developing Regions Need NFV

Thu, 20 Oct 2016 13:52:57 GMT

Development - it means different things to different people. In the technology realm, it's a focus on consistent innovations that help us focus on the next generation of enablement. When development is happening in parts of the world where it hasn't been a primary focus in the past, the adoption of Network Function Virtualization (NFV) will be a key focus in the network infrastructure.

Virtual Observer Delivers Workforce Optimization Software for Avaya IP Office 10 Environments

Thu, 20 Oct 2016 13:50:32 GMT

People power the contact center, make no mistake. In most cases, customer service agents serve as the first point of customer contact, with loyalty and more hanging in the balance. For this reason, firms are moving in a decidedly omni-channel direction and workforce optimization is a key ingredient to a healthy bottom line and happy customers.

How Strong Sales Leadership Drives Customer Obsession

Thu, 20 Oct 2016 13:46:30 GMT

Today's businesses must be customer-obsessed. Successful organizations-from Salesforce to General Motors to Home Depot-have focused their efforts on creating optimal experiences for their customers. What these major players know is that failure to meet increased customer expectations will impede business growth.

Selling to the Millennial Buyer is Simple

Thu, 20 Oct 2016 13:32:38 GMT

If you're lucky enough to be involved in sales of any kind, then you know just how important it is to know your target audience and know them well. Nothing screams 'spam' more than a sales pitch that's generic and irrelevant.

It's Football Season, and Senet is Adding LoRaWAN to NFL Cities

Thu, 20 Oct 2016 13:30:43 GMT

Senet is continuing its LP-WAN roll out as it adds 10 major metropolitan areas, which includes 115 cities on top of the 110 cities it is already serving.

Customer Analytics Hold Key to Success

Thu, 20 Oct 2016 13:27:13 GMT

Most businesses that succeed today do so because they understand that customers are important and that their journey is an important one for the business. To deliver on this need they are giving customers more communications options and getting to know their needs and wants better.

Accenture to Assist Hess Corporation with Digital Transformation

Thu, 20 Oct 2016 13:22:48 GMT

Accenture is a provider of consulting services alongside mobility, marketing, and analytics services to help businesses improve the performance of their operations. Its latest target is Hess Corporation, a global energy company that produces oil and natural gas resources, to help Hess complete its "as-a-service" vision.