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Web-scale Networking Week in Review: Ciena, Adaptive Networks, Cybersecurity & More

Sat, 17 Mar 2018 07:00:00 GMT

Digital Transformation is steering development in a decidedly software defined direction, as rigid architectures of the past are giving way to agile, on-demand and automated deployments and services driving industry into a new era. A shining example of some of today's innovation is in Web-scale networking. So, with the weekend upon us, there's no better time than the present to take a look at the week that was in Web-scale networking news: Time for the Week in Review!

Unified Communications Week in Review: Unified Office, Avaya, Arkadin & More

Sat, 17 Mar 2018 07:00:00 GMT

The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, and one area most notably grabbing attention is the unified communications space. So, with the weekend upon us, there's no better time than the present to take a look back at the week that was in unified communications news: Time for the Week in Review!

Make Security Central to Your Business

Fri, 16 Mar 2018 17:27:50 GMT

Cybersecurity. They say it's what keeps the CIO up at night. Ciena's Jim Carnes says organizations should integrate security into everything they do.

Aruba, Driven Enable AmericasMart Navigation Services

Fri, 16 Mar 2018 17:23:13 GMT

AmericasMart Atlanta is a global wholesale marketplace selling apparel, area rugs, consumer home, and gift merchandise. Retailers from every U.S. state and more than 70 countries are partners of AmericasMart, where manufacturers, importers and designers from around the world debut their product collections. So it is vital for AmericasMart Atlanta to supply premier experiences for our buyers and sellers.

How to Tackle High Turnover in the IT Department

Fri, 16 Mar 2018 15:03:08 GMT

Unfortunately, many IT departments around the country have a lot of trouble retaining employees. In fact, some organizations claim it's one of their biggest internal issues. Is there a solution?

Fuze's Portfolio Enhanced Thanks to AudioCodes

Fri, 16 Mar 2018 11:15:47 GMT

AudioCodes has announced its portfolio of products has been chosen by Fuze for deployment as part of its customers' solutions.

Unified Office Releases All-in-One Solution

Fri, 16 Mar 2018 11:11:38 GMT

As a society, we are so inundated with apps and emails; information overload can subconsciously weigh us down. Thankfully, Unified Office announced this week the release of a solution to alleviate all of this stress. The Total Connect Nowsm Operations Management Suite (TCNOMS) is an all-in-one customer portal meshing services from VoIP and unified communications (UC) to enhanced business analytics and Internet of Things (IoT).

The World is His Oyster: Connected Solutions Enable Daniel Ward to See Food

Fri, 16 Mar 2018 10:51:16 GMT

Fresh seafood can taste great, but if it is not handled properly, people can get sick, and that can lead to business closures and lost revenues. That's never happened to Daniel Ward of Ward Aquafarms, and he wants to make sure it never does. So, a few years ago, Ward set out to find a solution that would enable him to track the location and condition of his company's products throughout the value chain - all the way to the point at which it reaches the consumer.

Agents and Bots Making the Perfect Team

Fri, 16 Mar 2018 10:28:16 GMT

Bots are extremely helpful when it comes to "longer than usual" hold times, keeping the caller from hanging up and directed to the proper agent.

Arkadin's New Managed Services Program Drives Cloud UC Migration

Fri, 16 Mar 2018 10:12:52 GMT

Arkadin has announced the launch of a managed services portfolio to help drive enterprise migration to cloud Unified Communications.

Arkadin Launches CTS

Fri, 16 Mar 2018 10:04:54 GMT

Arkadin has announced the launch of it s new managed service to assist enterprises make way through the muddy waters of digital cloud transformation. Finds Itself Ahead of the Game

Fri, 16 Mar 2018 09:52:38 GMT announced this week that it's the third biggest North American and global audio conferencing, according to Wainhouse Research.

Polycom Trio Makes Audio Conferencing History, Including Support for Microsoft, AWS, Zoom, BlueJeans

Thu, 15 Mar 2018 22:02:58 GMT

Smartphones have revolutionized the way people communicate. They have also changed conferencing, thanks to the Polycom Trio, which is calls the first "smartphone for the conference room."

Enterprise Video Conferencing Market Surging to New Heights

Thu, 15 Mar 2018 21:49:37 GMT

It should be no surprise the Enterprise Video Conferencing Market is primed for an explosion, an estimated $4.48 billion by 2023.

Comcast Business Offers One-Click Audio Conferencing

Thu, 15 Mar 2018 19:08:13 GMT

Audio conferencing is about to get easier thanks to a new addition to Comcast Business VoiceEdge cloud-based phone service, Comcast Business VoiceEdge Conferencing.

8x8 and Itancia Enhancing the European Cloud

Thu, 15 Mar 2018 18:52:56 GMT

8x8 announced it has partnered with Itancia SARL, a pan-European specialist in communication solutions dissemination.

Mavatar CEO Ramps Up Blockchain Conversation

Thu, 15 Mar 2018 18:50:50 GMT

Bob Dylan so succinctly stated, "the times they are a-changin'," describing an era of upheaval and disruption. Today, technology is serving up a heaping helping of change; from the cloud enabling a new generation in engagement tools for marketers, to blockchain transforming ecommerce as we know it.

Talent Benchmarking Creates the Best Contact Center Agent Profile

Thu, 15 Mar 2018 18:10:10 GMT

The annual attrition rate in the contact center is 29 percent every year with the average agent lasting just over three years. Losing employees is costly, Monet's Chuck Ciarlo talks about the idea of talent benchmarking, and how it can improve attrition rates.

Tips For a More Motivated Call Center Team

Thu, 15 Mar 2018 17:27:43 GMT

If management can keep employees motivated, productivity and the customer experience see a boost. That is why it is vital to have daily or weekly plans in place to ensure the team says motivated and ready to bring their "A" game. Here are some tips to keep teams ready and raring to go.

Nistica Introduces Edge Optical Switching Platform

Thu, 15 Mar 2018 17:17:32 GMT

Nistica has come out with a new edge optical switching platform that provides flexible spectral control, power management, and wavelength switching. It also does Dynamic Gain Equalization of optical amplifiers, Optical Channel Monitoring, and Wavelength Selective Switching.