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Harnessing the Power of Speech Analytics in the Contact Center

Thu, 19 Oct 2017 15:25:17 GMT

The conversations between your customers and agents contain invaluable insights?if you have the right tools to easily interpret and act on this dialogue. Unfortunately, most organizations waste time manually mining only a subset of customer interaction data, or worse yet, do nothing with it at all.

Speech analytics is an incredibly powerful tool for contact center leaders. It easily delivers real-time visibility into the full customer journey and agent responses, which are essential for driving higher customer satisfaction and business success.
Get the Guide

Download "Harnessing the Power of Speech Analytics: 6 Ways Speech Analytics Improves Contact Center Efficiency and Performance" to see how you can:

? Improve key contact center metrics and operational efficiency
? Reduce churn and drive customer loyalty
? Better manage risk and compliance requirements

Speech analytics is your key to transforming customer data into better business outcomes. See how with this guide.



CIO eGuide: Preventing Data Breaches from Stolen Credentials

Wed, 11 Oct 2017 11:51:28 GMT

Data is becoming increasingly important in business. As a result, more and more organizations are becoming attractive targets for hackers. Data breaches caused by stolen credentials are on the rise. You need smarter tools to protect your organization against the monetary and reputational damage caused by a data breach. This guide will explain how Okta Adaptive Multifactor Authentication (MFA) provides the security that IT needs, while also providing the simplicity end users want.



IDG: A New Mandate for IAM with Multifactor Authentication

Wed, 11 Oct 2017 11:50:20 GMT

Cyberbreaches aren?t just in the news?they are the news. The number one cause of these breaches? Account compromise and credential theft.

As the number and type of users, devices and app environments multiply, so do the potential attack surfaces to be secured. While identity access management (IAM) is a top priority for most IT and security leaders, there is often a gap between IAM as a concept and the reality of the solutions available.

Read this new report to learn the gaps, the risk factors that most worry IT leaders, and how they plan to respond over the next 12 months.



Building Secure Multi-Factor Authentication

Wed, 11 Oct 2017 11:48:41 GMT

When you move to and add cloud applications, addressing the security threat to user credentials and data is critical. According to 2016-17 Verizon Data Breach Investigation Reports, credential harvesting is the most fruitful tactic for today?s hackers:

? 81% of data breaches involve stolen and weak credentials
? 91% of phishing attacks target credentials

This white paper recommends three best practices to prevent data loss with multi-factor authentication (MFA). Download now for practical advice on how to:

? Understand and manage your account recovery flow vulnerability
? Protect your login flow from brute force attacks
? Design to manage tradeoffs between risk, usability and cost



Ten Priorities for Hybrid Cloud, Containers, and DevOps in 2017

Thu, 14 Sep 2017 09:45:17 GMT

This comprehensive guide from Enterprise Management Associates (EMA) gives IT decision makers a clear picture of the top technology priorities facing today's enterprises and offers key recommendations on how to achieve an optimal IT environment.

Get your copy of the guide and learn:

? The ten priorities for enterprises to efficiently manage hybrid cloud, containers, and DevOps
? The specific recommendations EMA makes to help you effectively implement these priorities, with a focus on cost control
? The top three products and vendors for each recommendation

Densify is proud to be an EMA-recommended solution for cloud cost optimization ? we deliver results that others simply cannot!



IDC Innovators: Multicloud Management, 2017

Thu, 14 Sep 2017 09:42:51 GMT

IDC assessed companies that have demonstrated either a groundbreaking business model or an innovative new technology or both and named Densify an Innovator in Multicloud Management. Get your copy of the report and learn:

- Why IDC is focusing on multicloud management
- What are the strict criteria for a multicloud management provider
- Why IDC Innovators Review Panel chose Densify

"Densify provides deep, predictive workload pattern analytics to drive optimal workload placement across multiple public and private clouds, as well as traditional virtual and physical infrastructure."



Can Bots and Virtual Assistants Help Boost Your Brand?

Thu, 07 Sep 2017 16:27:47 GMT

Bots and Virtual Assistants (VAs) are emerging technologies that many leading organization are striving to implement. As the experts know, it?s not just about the implementation of Bot and VA technologies; it's about leveraging them in intelligent ways to better serve customers, to enhance the customer experience and to improve the bottom line.

In this Executive Summary, you will learn about:

- How Bots and VAs impact the customer experience and your brand
- Which customers are on the front line of using Bot and VA technologies
- The challenges of automation
- Integrating Bots and VAs into the customer experience
- How to measure Bot and VA effectiveness



A layered approach for securing Internet of Things devices | A strategic technology perspective

Tue, 29 Aug 2017 10:31:34 GMT

If BYOD was the appetizer, IoT is the main course. Experts are projecting there will be 21billion objects connected to enterprise networks by 2020. In this paper you will learn how Alcatel-Lucent Enterprise LAN and WLAN solutions with their embedded security functionalities make them ideal for multi-level IT Security for IoT.



Evolving Enterprise Networks with SPB-M

Tue, 29 Aug 2017 10:30:09 GMT

Enterprise network managers are faced with networks that are growing in size and complexity. They need streamlined solutions to improve the performance and simplicity of their networks. Alcatel-Lucent Enterprise has added many new technologies to address these needs. Key among them is Shortest Path Bridging MAC-In-MAC mode (SPB-M). SPB-M helps improve network performance and stability while offering great flexibility. This paper explores the many improvements SPB-M offers over older bridging and routing technologies.



Creating collaborative anytime, anywhere learning environments | A higher education networking solution guide

Tue, 29 Aug 2017 10:28:47 GMT

In today?s highly-competitive higher education market, attracting and retaining students requires more than a good academic program. Delivering a seamless digital experience has become an equally important point of differentiation. This guide provides a step-by-step approach IT teams can use to design efficient and cost-effective campus networks that can meet the technology expectations of next-generation students and enable more collaborative, digital learning experiences.