Thu, 19 Jan 2017 14:19:06 GMTWith the cost of system memory dropping 30% every 12 months, in-memory computing has become the first choice for a variety of workloads across all industries. In-memory computing can provide a lower TCO for data processing systems while providing an unparalleled performance advantage.
Thu, 15 Dec 2016 10:51:38 GMTGlobal DNS performance and availability are critical to user experience. According to Gartner, ?DNS is mission-critical to all organizations that connect to the internet. DNS failure or poor performance leads to applications, data and content becoming unavailable, causing user frustration, lost sales and business reputation damage.? But many businesses still rely on a single, often in-house DNS solution that lacks global scale and resiliency.
Thu, 08 Dec 2016 16:56:07 GMTTake a look at how you can accurately assess the ROI of outsourcing a call center; what a good outsourcing opportunity looks like; warning signs of a break down after an outsourcing agreement is reached and potentially overlooked ROI opportunities. It?s all there in USA800's white paper Delivering the Promise and Value in Outsourcing.
Tue, 29 Nov 2016 14:27:55 GMTBy 2020, Gartner expects the Internet of Things (IoT) to have over 20 billion connected things. With this many connected devices transmitting information, there will be an enormous amount of processing required to derive value from this data. To cope with this rapid expansion in the Internet of Things, successful IoT platforms will need a data architecture which leverages in-memory computing. These architectures will address the significant challenges in terms of speed, scalability, variable workloads, and other issues created by IoT applications.
Thu, 17 Nov 2016 14:57:35 GMTWith service-level expectations rising more quickly than budgets, back-office employees are just as critical a component in building and sustaining profitable customer relationships as their counterparts in the sales and service departments. Every point of contact, whether it be direct or indirect ? a bill, a call to the contact center, an online interface or a step in the claims process ? has the potential to make a customer feel more or less engaged with the company. Each point of contact is an opportunity to meet rising customer expectations, grow the business by upselling a product or service, or, conversely, to make an error or lose a customer.
Wed, 16 Nov 2016 13:14:08 GMTAt Connect 2016, the premier social business and digital experience conference, IBM pulled together forward-thinking influencers we call Futurists to discuss what it means to be a social business today and in the future.
Wed, 16 Nov 2016 13:02:32 GMTThis comprehensive e-book delivers insight for IT leaders on how to choose the right collaboration solution. It covers the importance of collaboration, leveraging collaboration within organizations, and extending beyond. Key components include email, chat, meetings, content, social networking, and the benefits of using a unified solution with all of these core tools. The best solutions also have personal assistance with cognitive capabilities, are extensible, and can scale to small and large organizations like Connections S1 with Verse email. The eBook offers advice on getting started: research, selection of the right solution, as well as migration and incorporation into current processes.
Fri, 21 Oct 2016 10:45:34 GMTTechnology moves fast, but managed IT services will keep you ahead of the curve.
Fri, 21 Oct 2016 10:44:24 GMTA powerful way to keep your business connected. . .Hosted Unified Communications (UC) is dramatically changing the way companies do business. Hosted UC unleashes productivity by providing a full suite of advanced communications tools, combined with the benefits of outsourcing the management of the system.
Fri, 21 Oct 2016 10:43:27 GMTMany premises-based phone system manufacturers claim that the five-year costs of their systems are lower than an equivalent cloud PBX alternative. What the premises guys won?t tell you about is all the extra hidden costs that come as a result of the limitations of their hardware and software.