Mon, 17 Apr 2017 13:38:01 GMTCustomer outreach strategies that rely on predictive dialers and impersonal one-way message blasts for appointment and billing reminders, service notifications, fraud alerts and account or order updates, are increasingly ineffective at reaching and engaging today's digital consumer.
Fri, 07 Apr 2017 10:25:16 GMTTraditional CapEx storage infrastructure is no longer cost-effective and cannot keep up with your needs. This report by the Evaluator Group answers why and how the market is changing, where Zadara stands and how Zadara is effecting change in the market. Lastly, it defines ?storage immortality? and how that results in a high-performing, cost-effective storage solution.
Fri, 07 Apr 2017 10:23:38 GMTSoftware-Defined Storage architectures and as-a-service models are enabling organizations to take advantage of pay-as-you-go, flexible storage to meet changing business and application needs without compromising performance or security at lower costs. This eBook covers these topics including the storage-as-a-service model, storage challenges, on-premises versus traditional lease comparison, multi-tenancy, data protection and more.
Fri, 07 Apr 2017 10:22:18 GMTRecently, the IT industry has capitalized on two key innovations: cloud-based solutions and as-a-service solutions. This white paper goes into the technical details of how Zadara Storage provides both in their pure OpEx enterprise-grade storage solution in two delivery models: On-Premises and in the Cloud.
Fri, 07 Apr 2017 10:20:46 GMTThis white paper shows the depth of Zadara Storage services and how they are deployed, managed, and monitored to create the best storage environment for each use case. This includes Zadara services, onboarding, training, tuning, support, servers/switches/disks, upgrades, chargeback/billing and more.
Fri, 07 Apr 2017 10:18:34 GMTIT Service Provider, Netrepid, improved their performance by 80% by replacing their existing Dell infrastructure with VPSA Storage Arrays - on-premises, in their own data center. In addition to improving performance via resource isolation, Netrepid significantly reduced their storage costs and enhanced security.
Fri, 31 Mar 2017 14:39:07 GMTIt?s critically important for a contact center to recruit and hire the right people, provide them with the training required to do their jobs well, engage them in their tasks, staff them in the correct numbers, and support and encourage them along the way. CGS takes special care in addressing all of the above so the organizations that rely on it for contact center business process outsourcing can deliver the best possible customer experience.
Mon, 13 Mar 2017 14:41:34 GMTCustomer service means different things to different people. But, in the end, it?s about people ? the people who are our customers, and the people we employ to serve them. Regardless of how we define service, it?s critically important for a contact center to recruit, hire, and train the right people, provide them with the training required to do their jobs well, engage them in their tasks, staff them in the correct numbers, and support and encourage them along the way.
Fri, 10 Mar 2017 12:18:23 GMTRecent US Executive Branch allegations of ?wire-tapping? have generated controversy and confusion in the marketplace, not least among those charged with assisting law enforcement: communication service providers (CSPs).
Fri, 10 Mar 2017 12:09:38 GMTMySQL® is a widely used, open source relational database management system (RDBMS) which is an excellent solution for many applications, including web-scale applications. However, its architecture has limitations when it comes to big data analytics.