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The Time for Intelligent Service Is Now Adding Intelligence to Your Service Strategy

Thu, 08 Jun 2017 12:40:32 GMT

We are in the era of the intelligent economy. Customers' growing need for access to product and company information, often in real-time through their smart devices, has become a more critical factor in driving their buying behaviors than in the past. Accordingly, customers insist on businesses anticipating their needs, wants, purchases, and inquiries; a concept known as "Anticipatory Personalization." To close the expanse between customer expectations and experiences, it is critical that businesses provide omnichannel Intelligent Service, with anticipatory personalization, delivered with an intelligent customer service platform (ICSP).



Title: Secure Networks, Not Network Security

Tue, 16 May 2017 11:01:39 GMT

There were 1,093 data breaches in the United States last year?a 40 percent increase that tracked as an all-time high. In an increasingly dangerous digital landscape, cybersecurity efforts must be considered a matter of survival. This white paper will demonstrate how ePlus and Juniper Networks have partnered to provide businesses with a comprehensive SDSN security platform that brings threat detection and enforcement to the heart of your network, not just the perimeter.



Four Trends Shaping The Future Of Retail

Tue, 16 May 2017 10:34:42 GMT

Retail has long faced the challenge of keeping pace with technology solutions that have become mainstream for consumers and other industries. Some may point toward the complexity of store-wide systems, while others identify organization and budget constraints. However, now more than ever, advanced technology has become business critical for retailers as they aim to deliver great customer experiences, optimize workforces and coordinate supply chains.

Connecting with Shoppers

Retailers are in the midst of a technological revolution that is transforming the business of selling products and goods. The new retailing model ? featuring connected shoppers able to shop online and in-store often with the assistance of smart devices ? is largely based on technology ? specifically, wireless technology.

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Essential Guide To E-Rate Success

Tue, 16 May 2017 10:33:30 GMT

FCC?s Landmark Decision to Provide Sustainable Funding for School Connectivity

On July 23, 2015, the FCC released a landmark update to the E-rate program with the 7th Report and Order. This infusion of funding available for schools and libraries will help them reach important digital learning goals by connecting students to resources in STEM areas that are necessary for preparing them to compete in the global economy. Mobile learning and the device explosion has left many schools behind the curve and the E-rate program is the only education technology funding source in the US with the money behind the message to move our classrooms into the 21st century.

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The Changing Requirements For A Life-Critical Wireless Network

Tue, 16 May 2017 10:30:38 GMT

Today?s CIO or IT manager is faced with providing a secure wireless network that will support all the different mobility requirements in the healthcare industry. This is not easy because the healthcare WLAN ecosystem is the most complex of any vertical market space. In the healthcare area this includes data, voice and video, and now, WLAN-enabled medical devices of all kinds. The addition of new applications using smart phones and tablets adds to the complexity of design and the deployment of the wireless LAN. The increased awareness of security has meant that wireless and mobility healthcare technology must ensure end-client to enterprise security real-time 24/7/365.

This paper focuses on several areas that are central to the life-critical and changing security and wireless ecosystem application convergence in healthcare. The publication value to the reader is to help them understand how changes in the WLAN landscape and technology advancement can create a more secure and improved mobile experience.

Specific attention will be placed on software applications that will improve WLAN security from the cloud, to the enterprise, and to the point of care. These applications include enterprise security-based intrusion detection and location based services.

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Network-Powered Wi-Fi Analytics

Tue, 16 May 2017 10:28:58 GMT

In densely populated hospitality environments, which are comprised of a diverse cross section of Wi-Fi enabled devices (internal and guest) requesting access to the network, it is critical that an installed Wi-Fi solution includes a comprehensive analytics platform. Once a purpose-built Wi-Fi solution is operational, to truly leverage the network as a business asset complete visibility into network performance and an understanding of the mobile engagement patterns of connected users is necessary. The solution? ExtremeAnalytics?.

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Simple Wireless Management With ExtremeCloud?

Tue, 16 May 2017 10:27:39 GMT

Focus on growing your organization, not managing your network.

ExtremeCloud is a management platform that enables organizations to simply manage their wired and wireless network from anywhere with no on-premise footprint. Founded on a simplified way to manage the network, ExtremeCloud empowers organizations to provide users with a positive quality of experience while focusing on growing their business, not managing the network.

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Making The Case For Security Cameras In Schools And Colleges

Tue, 16 May 2017 10:26:34 GMT

Cameras in classrooms can deter violence, theft, and bullying?and help police respond to unfolding incidents. At the same time, their presence raises questions about privacy, the nature of learning spaces, and intellectual freedom. eCampus News looks at what it takes to secure classrooms while preserving an institution's primary mission of education.
In 2015, a TV news investigation in Dallas captured disturbing footage of a teacher locking an eight- year-old child with autism in a padded closet, a disciplinary practice apparently employed by several North Texas schools. The outrage that followed paved the way for a new Texas law requiring schools to record all teacher interaction with special-needs students in class at the request of a parent.
The use of video surveillance in K-12 schools and higher education is nothing new, of course. More than 90 percent of educational institutions in the U.S. already use security cameras, according to a 2016 survey by Campus Safety Magazine , with 79 percent planning to install additional camera systems over the next three years. Typically, though, these cameras have been used to monitor public areas, such as parking lots, athletic stadiums, hallways, stairwells, and common areas. The idea of video surveillance in classrooms?epitomized by Texas law SB 507?has gained traction only in recent years.

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Is Your Wireless Network Industrial Strength?

Tue, 16 May 2017 10:25:25 GMT

Five Crucial Questions to Ask and Answer as You Prepare Your Industrial Environments to Take Full Advantage of Today?s Rapidly Expanding Wireless Communications Opportunities.
It?s Time to Call the Wireless Communications Systems in Use in Your Industrial Facilities on the Carpet
Here?s why: When it comes to wireless communications, most industrial environments are three to five years behind the carpeted space. After years of focusing heavily on corporate office and branch WLANs, many organizations are surprised at what they?re finding when they look to leverage today?s advanced mobility tools beyond the carpeted space. They?re discovering that while they?ve been concentrating elsewhere, their industrial wireless communications needs have both substantially grown and radically changed, to the point where existing networks and traditional approaches will no longer support the operational performance that is required to thrive in a changing market.

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Enhancing The Guest Experience - Mobility Done Right

Tue, 16 May 2017 10:24:34 GMT

Key findings from Extreme Networks? CIO Summit reveal how innovation in mobility will shape the future of enterprise networking for sporting event venues and beyond.
Improving the Fan Experience with Mobility
What do you get when the CIOs from Boston?s top sports teams come together under one roof? We called it the CIO Summit, and the subject ? mobility and innovation ? couldn?t have been timelier. All enterprises today are confronted with the challenge of providing seamless internet access to today?s highly-mobile users. The sporting event venue business has the added challenge of providing that seamless Wi-Fi service ?a.k.a. game-day experience? to several thousand mobile users in a densely populated area ? once thought to be an impossible feat.
In Part I of our ?Innovation in Mobility? series we will highlight how the New England Patriots, heralded as innovators in Wi-Fi, tackled the Wi-Fi challenge head- on and are now able to simultaneously deliver Wi-Fi to 70,000 people at Gillette Stadium. We will also share what our other Boston professional sports teams are doing to ensure they are evolving with their fans.

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