Tue, 29 Nov 2016 14:27:55 GMTBy 2020, Gartner expects the Internet of Things (IoT) to have over 20 billion connected things. With this many connected devices transmitting information, there will be an enormous amount of processing required to derive value from this data. To cope with this rapid expansion in the Internet of Things, successful IoT platforms will need a data architecture which leverages in-memory computing. These architectures will address the significant challenges in terms of speed, scalability, variable workloads, and other issues created by IoT applications.
Thu, 17 Nov 2016 14:57:35 GMTWith service-level expectations rising more quickly than budgets, back-office employees are just as critical a component in building and sustaining profitable customer relationships as their counterparts in the sales and service departments. Every point of contact, whether it be direct or indirect ? a bill, a call to the contact center, an online interface or a step in the claims process ? has the potential to make a customer feel more or less engaged with the company. Each point of contact is an opportunity to meet rising customer expectations, grow the business by upselling a product or service, or, conversely, to make an error or lose a customer.
Wed, 16 Nov 2016 13:14:08 GMTAt Connect 2016, the premier social business and digital experience conference, IBM pulled together forward-thinking influencers we call Futurists to discuss what it means to be a social business today and in the future.
Wed, 16 Nov 2016 13:02:32 GMTThis comprehensive e-book delivers insight for IT leaders on how to choose the right collaboration solution. It covers the importance of collaboration, leveraging collaboration within organizations, and extending beyond. Key components include email, chat, meetings, content, social networking, and the benefits of using a unified solution with all of these core tools. The best solutions also have personal assistance with cognitive capabilities, are extensible, and can scale to small and large organizations like Connections S1 with Verse email. The eBook offers advice on getting started: research, selection of the right solution, as well as migration and incorporation into current processes.
Fri, 21 Oct 2016 10:45:34 GMTTechnology moves fast, but managed IT services will keep you ahead of the curve.
Fri, 21 Oct 2016 10:44:24 GMTA powerful way to keep your business connected. . .Hosted Unified Communications (UC) is dramatically changing the way companies do business. Hosted UC unleashes productivity by providing a full suite of advanced communications tools, combined with the benefits of outsourcing the management of the system.
Fri, 21 Oct 2016 10:43:27 GMTMany premises-based phone system manufacturers claim that the five-year costs of their systems are lower than an equivalent cloud PBX alternative. What the premises guys won?t tell you about is all the extra hidden costs that come as a result of the limitations of their hardware and software.
Fri, 21 Oct 2016 10:41:49 GMTNetwork problems can strike anywhere and at any time. Users fear them; IT departments dread them. That?s where our hero comes in to the story...
Fri, 14 Oct 2016 14:33:27 GMTThis whitepaper reports on the measurable results customer service organizations have attained through knowledge management ? or their ?Return on Knowledge.? Successful companies recognize that customer service is one of their most vital business functions. Yet the knowledge needed to solve those problems is typically fragmented throughout the organization. Learn how effective knowledge management delivers timely and accurate solutions to customer problems and drives greater customer satisfaction.
Fri, 14 Oct 2016 11:09:14 GMTThe importance of getting your interactive graphical user interface (UI) right for the end user is absolutely critical to the success of any project. By understanding the most common occurring issues, or issues cited as the most frustrating/degrading experiences in the UI experience, and by taking a holistic view of the system across layers (OS, middleware, application) with these specific UI aspects considered, you can achieve the UI you and your customers? desire. This white paper will discuss the types of performance problems, the complexity and benefits of using multicore SoCs, and how best to take the performance metrics and use an advanced analysis method to help identify and fix the problems.