For all IT professionals who want to make their networks run better, ITSM Watch provides critical advice and information on IT Service Management and ITIL.
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How to get IT to Accept ITIL
Effective ITILL adoption requires the application of service management best practices and a focus on cultural transformation, writes ITSMWatch columnist guest Kristy Smith of Forsythe.
ITIL - The Distancing Begins
A lot of vendors are pulling back from being "ITIL compliant" and this has ITSMWatch columnist Valeria Arraj wondering why.