Subscribe: Untitled
http://www.itsmwatch.com/icom_includes/feeds/ew/itsm-5.xml
Preview: Untitled

Untitled



For all IT professionals who want to make their networks run better, ITSM Watch provides critical advice and information on IT Service Management and ITIL.



Copyright: Copyright 1996-2010 Quin Street Corporation
 



How to get IT to Accept ITIL
Effective ITILL adoption requires the application of service management best practices and a focus on cultural transformation, writes ITSMWatch columnist guest Kristy Smith of Forsythe.



ITIL - The Distancing Begins
A lot of vendors are pulling back from being "ITIL compliant" and this has ITSMWatch columnist Valeria Arraj wondering why.



Putting the 'Service' Back Into IT Service Management - Part II
Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.



Putting the 'Service' Back Into IT Service Management - Part I
Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.



How to Get Started with ITIL Incident Management
Six steps are all you need to get Incident Management under control, writes ITSMWatch columnist Hank Marquis of Global Knowledge.