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Published: Tue, 28 Mar 2017 17:45:18 -0400


Avaya Debuts First Unified Communications Cloud Service in Algeria with Icosnet


NewswireToday (newswire) - 2017/03/27 Dubai, UAE United States - Unified Communications as-a-service offer enables regional companies to easily adopt advanced communications and collaboration capabilities - /

Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017


NewswireToday (newswire) - 2017/03/27 Orlando, FL United States - Industry’s most comprehensive cloud and on-premise omnichannel customer experience platform portfolio is now even easier to use -

Upstream Works Software Awarded 2017 Customer Magazine Product of the Year


NewswireToday (newswire) - 2017/03/02 Vaughan, Ontario Canada - Upstream Works for Finesse Recognized for Exceptional Innovation - /

Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimization Product Offering


NewswireToday (newswire) - 2017/02/27 San Francisco, CA United States - Customer experience leader enhances employee engagement to help organizations improve service, increase revenue, and reduce costs - /

Upstream Works Software Announces Partnership with Sensa


NewswireToday (newswire) - 2017/01/12 Vaughan, Ontario Canada - Upstream Works and Sensa partner to power collaborative customer engagement solutions - /

Upstream Works Software Announces New Partnership with PC-1


NewswireToday (newswire) - 2017/01/11 Vaughan, Ontario Canada - Upstream Works and PC-1 team up to increase customer engagement and contact center solution options for clients - /

Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market


NewswireToday (newswire) - 2017/01/04 Santa Clara, CA United States - inContact's feature-rich Customer Interaction Cloud platform and reliable network continue to be a draw for customers [NASDAQ: NICE] - /

ZaiLab Receives Frost & Sullivan’s Coveted Award for its Next-gen Contact Centre Solution


NewswireToday (newswire) - 2016/12/19 Cape Town, South Africa - Imagine a contact centre that greets you with the warmth you would expect from a family-run business one that knows you, gets your needs, understands your history, and gives you what you are looking for every time you connect - /

Upstream Works Named One of the Most Promising Cisco Solution Providers 2016


NewswireToday (newswire) - 2016/12/16 Vaughan, Ontario Canada - Upstream Works Connects and Simplifies the Digital Customer Experience - /

Upstream Works Software Expands with New Office in Europe


NewswireToday (newswire) - 2016/12/13 Vaughan, Ontario Canada - Upstream Works strengthens European market presence to meet international demand for its products and services -

Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre


NewswireToday (newswire) - 2016/12/07 Dubai, UAE United Arab Emirates - Bolstering commitment to customer service excellence with world-class, Dubai-based Contact Centre - /

Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai


NewswireToday (newswire) - 2016/11/28 Mountain View, CA United States - Teleperformance Egypt’s modern technological infrastructure enables it to offer a rich customer service experience from its virtual contact centre - /

Upstream Works Receives 2016 Industry Champion Award


NewswireToday (newswire) - 2016/11/28 Vaughan, Ontario Canada - Upstream Works Software, Ltd, announced that, the Global Association for Contact Center Best Practices and Networking, has named Upstream Works as a 2016 Company Award winner in Canada -

Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market


NewswireToday (newswire) - 2016/10/24 São Paulo, Brazil - inConcert continuously enhances its proprietary features and functionality to enrich user experience and expand the use cases for its all-in-one, dual contact center solution - /

Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference


NewswireToday (newswire) - 2016/10/04 Miami, FL United States - Top partners recognized for leadership in innovation and business excellence in implementation of Genesys Customer Experience Platform -