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Published: Mon, 16 Jan 2017 20:09:38 -0500

 



Upstream Works Software Announces Partnership with Sensa

2017/01/12

NewswireToday (newswire) - 2017/01/12 Vaughan, Ontario Canada - Upstream Works and Sensa partner to power collaborative customer engagement solutions - Sensa.is / UpstreamWorks.com



Upstream Works Software Announces New Partnership with PC-1

2017/01/11

NewswireToday (newswire) - 2017/01/11 Vaughan, Ontario Canada - Upstream Works and PC-1 team up to increase customer engagement and contact center solution options for clients - PC-1.co.uk / UpstreamWorks.com



Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market

2017/01/04

NewswireToday (newswire) - 2017/01/04 Santa Clara, CA United States - inContact's feature-rich Customer Interaction Cloud platform and reliable network continue to be a draw for customers [NASDAQ: NICE] - inContact.com / NICE.com/ Frost.com



ZaiLab Receives Frost & Sullivan’s Coveted Award for its Next-gen Contact Centre Solution

2016/12/19

NewswireToday (newswire) - 2016/12/19 Cape Town, South Africa - Imagine a contact centre that greets you with the warmth you would expect from a family-run business one that knows you, gets your needs, understands your history, and gives you what you are looking for every time you connect - ZaiLab.com / Frost.com



Upstream Works Named One of the Most Promising Cisco Solution Providers 2016

2016/12/16

NewswireToday (newswire) - 2016/12/16 Vaughan, Ontario Canada - Upstream Works Connects and Simplifies the Digital Customer Experience - CIOReview.com / UpstreamWorks.com



Upstream Works Software Expands with New Office in Europe

2016/12/13

NewswireToday (newswire) - 2016/12/13 Vaughan, Ontario Canada - Upstream Works strengthens European market presence to meet international demand for its products and services - UpstreamWorks.com



Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre

2016/12/07

NewswireToday (newswire) - 2016/12/07 Dubai, UAE United Arab Emirates - Bolstering commitment to customer service excellence with world-class, Dubai-based Contact Centre - DubaiLand.gov.ae / Altitude.com



Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai

2016/11/28

NewswireToday (newswire) - 2016/11/28 Mountain View, CA United States - Teleperformance Egypt’s modern technological infrastructure enables it to offer a rich customer service experience from its virtual contact centre - Teleperformance.com / Frost.com



Upstream Works Receives 2016 Industry Champion Award

2016/11/28

NewswireToday (newswire) - 2016/11/28 Vaughan, Ontario Canada - Upstream Works Software, Ltd, announced that ContactCenterWorld.com, the Global Association for Contact Center Best Practices and Networking, has named Upstream Works as a 2016 Company Award winner in Canada - UpstreamWorks.com



Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market

2016/10/24

NewswireToday (newswire) - 2016/10/24 São Paulo, Brazil - inConcert continuously enhances its proprietary features and functionality to enrich user experience and expand the use cases for its all-in-one, dual contact center solution - inConcertcc.com / Frost.com



Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference

2016/10/04

NewswireToday (newswire) - 2016/10/04 Miami, FL United States - Top partners recognized for leadership in innovation and business excellence in implementation of Genesys Customer Experience Platform - Genesys.com



Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award

2016/10/04

NewswireToday (newswire) - 2016/10/04 Vaughan, Ontario Canada - Upstream Works for Finesse Recognized for Exceptional Innovation - TMCnet.com / UpstreamWorks.com



Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact

2016/09/15

NewswireToday (newswire) - 2016/09/15 Mountain View, CA United States - Five9 provides a reliable, scalable, feature-rich platform and a continual stream of innovative solutions for its customers - Five9.com / Frost.com



Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market

2016/09/08

NewswireToday (newswire) - 2016/09/08 Mountain View, CA United States - The company’s competitive and feature-rich capabilities and excellent customer support have entrenched its market position [Nasdaq: ININ] - ININ.com / Frost.com



Genesys Launches Omnichannel Customer Service Benchmarking Tool

2016/09/06

NewswireToday (newswire) - 2016/09/06 San Francisco, CA United States - Tool helps companies identify strengths and opportunities for growth - Genesys.com