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Published: Fri, 26 May 2017 11:21:27 -0400

 



Genesys Customer Experience Platform Embraces the Future with G-NINE

2017/05/22

NewswireToday (newswire) - 2017/05/22 Indianapolis, IN United States - Genesys®, the global leader in omnichannel customer experience and contact center solutions, has unveiled G-NINE™ at CX17 Indy (#CX17INDY), its signature North American user conference running May 22-25 - Genesys.com



Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management

2017/05/18

NewswireToday (newswire) - 2017/05/18 San Francisco, CA United States - Process transformation leader replaces disparate solutions with Genesys PureEngage to deliver consistent customer experience, analytics, and reporting across all communication channels - SutherlandGlobal.com / Genesys.com



Vivonet Deploys Genesys Cloud Solution for Customer Engagement

2017/05/16

NewswireToday (newswire) - 2017/05/16 San Francisco, CA United States - PureCloud by Genesys helps cloud-based hospitality technology provider achieve fast ROI and improve customer satisfaction through increased stability, functionality and ease-of-use - Vivonet.com / Genesys.com



Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya

2017/05/09

NewswireToday (newswire) - 2017/05/09 Santa Clara, CA United States - Global Business Process Outsourcer upgrades to an Intelligent Contact Center and looks to the future with Avaya Breeze - Transcom.com / Avaya.com



Upstream Works Software Announces New Partnership with Natilik

2017/05/09

NewswireToday (newswire) - 2017/05/09 Vaughan, Ontario Canada - Upstream Works and Natilik partner to deliver customer experience solutions for today’s modern contact center - Natilik.com / UpstreamWorks.com



Hub Card Enhances Customer Service Performance with Avaya Omnichannel Solution

2017/05/03

NewswireToday (newswire) - 2017/05/03 Santa Clara, CA United States - Avaya Customer Engagement Solutions simultaneously enable the transformation of the user experience and more than doubled the productivity of Brazilian company’s contact center - HubPrepaid.com.br / Avaya.com



Upstream Works Named One of 50 Most Valuable Tech Companies

2017/04/28

NewswireToday (newswire) - 2017/04/28 Vaughan, Ontario Canada - Upstream Works Recognized for Redefining the Customer Experience - InsightsSuccess.com / UpstreamWorks.com



VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™

2017/04/25

NewswireToday (newswire) - 2017/04/25 Santa Clara, CA United States - Based on its recent analysis of the contact center software market, Frost & Sullivan recognizes Virtual Hold Technology (VHT) with the 2017 North America Frost & Sullivan Award for New Product Innovation - VirtualHold.com / Frost.com



Gestcom Deploys Genesys Cloud Solution for Customer Engagement

2017/04/06

NewswireToday (newswire) - 2017/04/06 San Francisco, CA United States - PureCloud by Genesys valued by contact center agents for scalability, flexibility and simplicity - Gestcom.ca / Genesys.com



Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan

2017/04/05

NewswireToday (newswire) - 2017/04/05 Singapore, Singapore - Contact center solution vendors should push their services to gain market share, finds Frost & Sullivan’s Digital Transformation team - Frost.com



PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)

2017/04/03

NewswireToday (newswire) - 2017/04/03 San Francisco, CA United States - Cloud-based customer engagement solution meets PCI DSS Service Provider Level 2, the most stringent requirements for securing consumer data - MyPureCloud.com / Genesys.com



Avaya Virtual Service Platform Switches Achieve Common Criteria Certification

2017/03/30

NewswireToday (newswire) - 2017/03/30 Washington, DC United States - Avaya Only the Second Company in the World to Complete the Rigorous Network Device Collaborative Protection Profile (NDcPP) Security Requirements and Demonstrate the Highest Degree of Security Robustness - Avaya.com



Avaya Debuts First Unified Communications Cloud Service in Algeria with Icosnet

2017/03/27

NewswireToday (newswire) - 2017/03/27 Dubai, UAE United States - Unified Communications as-a-service offer enables regional companies to easily adopt advanced communications and collaboration capabilities - Icosnet.com / Avaya.com



Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017

2017/03/27

NewswireToday (newswire) - 2017/03/27 Orlando, FL United States - Industry’s most comprehensive cloud and on-premise omnichannel customer experience platform portfolio is now even easier to use - Genesys.com



Upstream Works Software Awarded 2017 Customer Magazine Product of the Year

2017/03/02

NewswireToday (newswire) - 2017/03/02 Vaughan, Ontario Canada - Upstream Works for Finesse Recognized for Exceptional Innovation - TMCnet.com / UpstreamWorks.com