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Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space



Published: 2017-05-22T13:08:42-05:00

 



Hey Luddite CEO, Your @ss is Fired

Mon, 22 May 2017 13:08:42 -05002017-05-22T13:08:42-05:00

The Luddites were a group of English textile workers and weavers in the 19th century who destroyed weaving machinery as a form of protest. The group was protesting the use of machinery in a "fraudulent and deceitful manner" to get around standard labor practices.Luddites feared that the time spent learning the skills of their craft would go to waste as machines would replace their role in the industry.These Luddites were workers but what happens if you happen to be CEO and aren't on the leading-edge of tech? We now have our answer - you can be fired. Every company is going through transformation. Seven years ago if we were told an app could disrupt taxis using any person's car or disrupt hotel rooms by using any person's apartment, we would have laughed out loud.Now, every company is being disrupted - I just was the keynote speaker at the Ideacom reseller event in New Orleans and discussed all these points and someone in the audience said that even the locksmith will be disrupted by smart home tech which unlocks doors from anywhere. Great point!These ideas are not lost on Ford who just replaced their CEO who was lacking in tech smarts. Chief Executive Mark Fields will retire after 28 years with the auto maker. Fields will be succeeded by Jim Hackett, who was the executive chairman of Ford Smart Mobility for the past 14 months.A few years back I had a candid conversation with James Buczowski, a Henry Ford Technical Fellow about the company’s connected ecosystem experiments and the future. Here is an excerpt: I asked the obvious question – how do you compete in the sharing economy with the Ubers of the world? He said he doesn’t see a threat to family driving but perhaps younger, single people will choose ride-sharing over ownership. He then made the case that vehicle ownership equates to freedom. While he has a solid point – most cars spend most of their time idle. What if ride sharing takes up 20% of the slack? Does this mean a commensurate drop in sales? I asked about the competition from Silicon Valley – the Googles and Teslas of the world and he instead explained some of these companies are logical partners for their vehicles. I countered that cars are becoming more of a tech play and as they do, the Valley will be more competitive. He dismissed the idea explaining cars have always had a lot of technology and they will also have other components such as vehicle dynamics, a suspension and a body. He went on to say the company sees opportunity for technology to improve in the battery, motor and drivetrain of vehicles. We then discussed the company’s decision to grow its Palo Alto research group to 125 people where they will focus on smart mobility, autonomous driving, data analytics, human machine interface and deep learning. He likened what they are doing in-part to extending Google Now. When I first heard the news of this new center, I was a bit surprised because Michigan is where the company is headquartered and the state has been making a massive push to get more tech companies to relocate there. In this case, a local company decided to invest in California. It seems the reasons have to do with not only the ease of hiring the right people in the Bay area but perhaps more importantly learning how Silicon Valley works and applying the lessons learned back to Dearborn. Ford in other words is learning to better compete with the new entrants in the space by mimicking the cultural dynamics inherent in the startup culture of northern California. In short, Ford seems to have thought through how to make better connected ecosystems. On the one hand though they seem to not be concerned about new entrants from the Valley but on the other, they seem to realize it is a big enough of a threat that they need to emulate best business practices from the area. Sure, they probably don’t want to go on the record saying they are afraid that an Apple iCar will destroy them but every auto company has to be looking at what happened to Motoro[...]



Cybersecurity Fail: Microsoft Responds to WannaCrypt Outbreak

Sat, 13 May 2017 10:37:43 -05002017-05-13T10:37:43-05:00

Three years ago Microsoft stopped supporting Windows XP but this doesn't mean people stopped using the OS. Sadly, it is embedded in many systems from military to healthcare among many others. One of the challenges for companies running these older systems is exploits which can attack newer operating systems also affect XP - but since Microsoft doesn't patch the OS anymore, these systems become sitting ducks for attackers who learn about the exploits via public system patches.This past week, a slew of ransomware attacks took place across the globe thanks to leaked information from US intelligence on how to take advantage of security holes in various Microsoft operating systems.These attacks targeted healthcare and telecom among other industries and could cost lives. Over 57,000 computers have been targeted and the attacks have hit over 99 countries!Microsoft responded by patching Windows XP - an unprecedented step which acknowledges that the hackers are winning the war against our technology. Recently we mentioned that Microsoft said we need a Digital Geneva Convention - basically showing that even with all its resources, Redmond realizes the hackers are winning and something must be done.This surprise patch from Microsoft shows how true this concern is. The likelihood of getting infected at work or home, continues to increase.The best defense is to ensure your operating systems are updated, you run antivirus, have frequent backups which are spread within your organization, the cloud and finaly... Train, train, train your workers to ensure you minimize the risk of them doing something they shouldn't. Often, employees are the weakest link in your cybersecurity defense.See also: Can't Afford to Hire Cybersecurity Staff? Do This Instead Tags: cryptolocker, microsoft, ransomware, training, update, wannacrypt, xp Related tags: operating systems, hackers winning, train train, microsoft, systems, cybersecurity Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Forward This Post to Employees To Protect From Hackers - Feb 22, 2017 Microsoft Lync Server 2010 Impresses - Nov 14, 2010 Stay Ahead of The Ensuing Telecom Transformation - Nov 14, 2009 Avaya Purchases Nortel Enterprise Assets - Jul 20, 2009 Expand Networks Offers Free Mobile WAN Acceleration Software - May 30, 2009 Escaux Brings Unified Communications to Google Android - Feb 28, 2009 Windows 7/Vista Changes Tech's Future - Feb 09, 2009 Microsoft OCS Training - Jul 10, 2008 Avoid Vista - Jun 24, 2008 Tech Overload For Rich Tehrani - Jun 06, 2008 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: Cybersecurity Fail: Microsoft Responds to WannaCrypt Outbreak Copyright Communications and Technology Blog - Tehrani.com Sponsored by Apex Technology Services, a leading IT Services company[...]



What The U.S. Tax Code can Learn From Ransomware

Sat, 06 May 2017 05:53:36 -05002017-05-06T05:53:36-05:00

U.S. citizens in Little Rock Arkansas pay the same federal income tax as those in New York and Beverly Hills - even though the latter two states also have high state income tax and NYC even has a city income tax! According to Business Insider, here are the vital stats on this city with the lowest cost of living - Little Rock: Median rent: $785 Median home value: $151,600 Rent to income ratio: 0.2 to 1 Home value to income ratio: 3.3 to 1 Kiplinger pegs Manhattan as the most expensive city to live in. Get this:Average rent: $4,239Median home value: $848,700Grocery Store Premium: 43%Transportation Premium: 30%Bottom line, your rent alone can be almost 6x higher in one city than another yet tax rates are the same.This is where the feds can learn from Ransomware authors - the scummy people feeding off businesses and individuals by encrypting their files and not unlocking them until a ransom is paid.There is a new strain of this malicious software which bases the ptice it harges you - in bitcoin based on the Bic Mac Index which generally correlates to the cost of living in your area.It's called Fatboy and its enough to make you nauseous - coincidentally, its the way many workers feel on April 15th.See Also: One Third of SMBs Lack Cybersecurity Training 4 Cybersecurity Stats You Cannot Ignore 3 Ransomware Updates To Be Aware Of The U.K. is Getting Serious About Fighting Cybercrime Tags: mcdonalds, mic mac, ransomware Related tags: income ratio, learn ransomware, income, median, ransomware, value Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Cybersecurity Fail: Microsoft Responds to WannaCrypt Outbreak - May 13, 2017 Forward This Post to Employees To Protect From Hackers - Feb 22, 2017 Ransomware Fog Rolls over SanFran Muni, SFMTA - Nov 28, 2016 Bitcoin, Blockchain and FinTech to the Brexit Rescue - Jun 24, 2016 Skype, FCC, IBM and Tech News Before New Year's - Dec 30, 2010 Just Give it Away (at first) - Mar 06, 2009 Atlanta: Most Wired US City - Jan 15, 2008 Cell Phone Bar Code Reading - Apr 02, 2007 iPhone Vs. iPhone: Cisco Vs. Apple - Jan 11, 2007 I am not Driving - Dec 08, 2006 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: What The U.S. Tax Code can Learn From Ransomware Copyright Communications and Technology Blog - Tehrani.com Sponsored by Apex Technology Services, a leading IT Services company[...]



GENBAND Enables Carriers to Take On Silicon Valley

Tue, 18 Apr 2017 00:01:37 -05002017-04-18T00:01:37-05:00

In 2010, we told you Genband has become a mini Alcatel-Lucent for all practical purposes and we couldn't help thinking of this, almost a decade later as we sat, discussing the latest happenings at the company. GENBAND is actually not only a company delivering hardware and software, they have become a cloud-enabler for carriers worldwide. For example, Deutsche Telekom has a consumer app based on Kandy.Who is GENBAND today? They are becoming the ultimate enabler of carrier communications solutions. They are partnering broadly and doing what is needed to woo developers to their ecosystem. In many ways, the competition for the company is Twilio - but they don't compete head-to-head... GENBAND enables carriers to compete with Twilio. In other ways the competition is Skype - but they don't compete directly, they enable carriers to take on Skype with Fring.More broadly, GENBAND is the carrier arms dealer, allowing these service providers to compete with various OTT and other Silicon Valley services. They give you a platform to take back your network from a range of "parasitic" services.If these Silicon Valley solutions get betwen carriers and their customers, GENBAND does the opposite. We searched for the antonym for disintermediate and frankly couldn't find one. Since it's a holiday weekend, we took poetic license and invented a term, re-disintermediation... That is what the company does for carriers worldwide. But there is so much more.The company is also making inroads, supplying solutions to the DoD - they recently became JITC certified. Recall that the The GENBAND EXPERiUS Application Server shares its heritage with the Nortel AS 5300, which provides it with the unique capability to offer a highly scalable, cloud-based upgrade option for legacy Nortel communications systems deployed by the US Department of Defense.The company has further thrown its hat into the SIP trunking field - enabling carriers to roll trunks out to their customers. The twist is they can be integrated applications and accessed through APIs or Kandy Wrappers which are prepackaged applications.GENBAND has deep roots in communications - as does Dialogic - two names which were the talk of the market during the dotcom days. Now they are partnering - Dialogic's PowerMedia XMS  will provide video functionality to GENBAND, recording, conferencing and more.Last but not least is a partnership with IBM - it will allow the IBM Connections Cloud to offer collaboration services to enterprises. In addition, Watson is making bots intelligent for their customers. Once trained, a bot can interact with prospects and customers and when specific keywords are used which indicate a bot is in trouble, the communication can escalate to a live agent. The service costs around ten cents per connection they told me in a recent meeting.One last area of interest is the company's focus allowing citizen developers to develop solutions without coding. For example in an hour, they were able to create a solution which at the click of a button launches a conference bridge and invites the appropriate people - useful if there is an IT outage for example.There is certainly a lot happening at GENBAND - the good news is, their product breadth isn't slowing their ability to innovate.Speaking of Communications Innovation... Communications 20/20 will be held July 18-20, 2017 at Caesars Palace, Las Vegas, Nevada and will focus on the next wave of technology and innovation that will transcend the importance of person to person contact, disrupting the future of the entire communications industry. Communications 20/20 will provide vital knowledge and insight through unique programming, hands on training, live demos, keynotes, exhibits and networking events. This unique conference will allow for individuals and companies entrenched in the traditional communications ecosystem that want to understand how to adapt and profit from the new software-defined communications trends that w[...]



New Flowroute Customer Onboarding Platform Lubricates CSP Porting

Mon, 17 Apr 2017 14:47:03 -05002017-04-17T14:47:03-05:00

Smoothly and effectively onboarding new enterprises is one of the most significant operational challenges for cloud communications providers. Flowroute is aiming squarely at helping these companies deliver an excellent experience for companies migrating to their services.In a recent meeting with Dan Nordale and Dave Rich, they told me they asked themselves, "Why is it so easy to get a gmail account but not so easy to get telecom configured for business?"And thus the Flowroute mission was born.The company helps its customers in the following ways: Onboarding API: Through an Onboarding API, Flowroute helps communication service providers manage the lifecycle of customer onboarding, from order submission to completion. Bulk port orders: Gives CSPs the ability to create and manage thousands of port orders at once through the its web-based application. Real-time event updates: Provides end-users access to the entire onboarding journey, including real-time messages from Flowroute’s number and porting experts. Number feature automation: Enables automated configuration of CNAM, E911, call routing and name assignments during onboarding. Quality Control: Sends automated verifications to confirm phone number transition through NPAC, the National Portability Administration Center. The most impactful statement made in the interview "90% of enterprises run their PBX inside a firewall." It will flip in five years. Meaning we ar going from UC to UCaaS.And as enterprises move to the cloud, Flowroute is trying to take away the pain of delayed ports and minimize the exposure customers have to tech issues.By automating and approving onboarding, they help carriers expand their product sets as they no longer need to focus as much on these areas. Tags: flowroute, sip trunking, uc, ucaas Related tags: customer onboarding, onboarding, flowroute, enterprises, number Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries CounterPath Bria-X Delivers Cost-Effective UCaaS Solution - Apr 16, 2017 Alcatel-Lucent Enterprise Rainbow Powers Digital Transformation - Apr 15, 2017 New 8x8 Communications Cloud Enables Digital Transformation - Apr 09, 2017 It's NEVER too Late to Start Digital Transformation - Apr 08, 2017 Zang Spaces: a Major Digital Transformation Enabler - Apr 06, 2017 Communications Transformation is Just Beginning - Apr 04, 2017 Sennheiser Shows the Future of Work in NYC - Apr 03, 2017 Vidyo Expands its Service into Banking - Mar 21, 2017 Mitel Analyst Day 2017 Live Blog - Mar 07, 2017 ITEXPO Returns to Fort Lauderdale Tomorrow! - Feb 07, 2017 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: New Flowroute Customer Onboarding Platform Lubricates CSP Porting Copyright Communications and Technology Blog - Tehrani.com Sponsored by Apex Technology Services, a leading IT Services company[...]



Konftel Goes BIG and small in Conferencing

Sun, 16 Apr 2017 21:32:40 -05002017-04-16T21:32:40-05:00

The BIG news from Konftel is they hope to solve the huge headache most people experience when trying to set up the conference phone in a meeting. How? The Konftel 300IPx (we will refer to this as hardware) and Konftel Unite mobile app (we will refer to this as software) work together so a single click is all it takes to join a meeting.Many of us techies have in-car navigation which could costs thousands of dollars yet we prefer an app - Google Maps, Waze, etc. This is the same idea but the 300IPx does have a small screen as well if you want to use it.We had a recent discussion with Torbjörn Karlsson and Stefan Eriksson and they told us all about the solution and how it works.The hardware has NFC, allowing a quick connection with your phone - unless it's an iPhone, because Apple has decided the masses don't need NFC at the moment. The software syncs with your calendar and prompts you when you have a meeting. If you accept, it dials the number and pin code for you. You can also set up conference groups for one-touch and instant meetings.The hardware supports SIP and the audio goes through IP. Unlike some other solutions the system is easy to set up and configure. 100 people can use the phone but they tell me the number is theoretically unlimited. To be honest, the idea of 100+ people talking at once reminds us of our family around the holidays.Multiple people can connect to the device and the first person to connect has control until another connects. You can also clear a connection fro the hardware itself. And if the person who sets up the call leaves the room with their device, the call continues.On the small front, they also released the Ego - its a personal speakerphone. It is a bit larger than what we've seen on the market and its design is gorgeous. It actually sounds a bit louder than the smaller competitors a swell. Erik Linask and I spent some time listening to it and marveling at the sound quality of such a small device. And it's not too heavy. It's in my backpack and will likely stay there as I always need a device like this and I somehow keep losing them. If you want to have a single lightweight device to play music and take conference calls, the Ego could be just the ticket. Tags: conferencing, konftel Related tags: device, konftel, people, hardware, conference, phone Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries FreeConferenceCall.com Adds Enterprise Support - Apr 09, 2017 Vidyo Expands its Service into Banking - Mar 21, 2017 Shock! IBM Reverses Telecommuting Policy. Here's Why - Mar 21, 2017 API of the Week: Vidyo APIs Add Value All Around Us - May 17, 2016 Sennheiser TeamConnect: An Innovative Mobile War-Room in a Briefcase - Apr 16, 2016 Revolabs Pushing Audio Quality Boundaries in Conferencing - May 08, 2015 Dialogic Leading the way in WebRTC Deployments - Jun 16, 2014 Will Vobi Make Enterprise Social a Reality? - May 20, 2014 Microsoft Lync Server 2010 Impresses - Nov 14, 2010 David Erickson from FreeConferenceCall.com Keynotes ITEXPO East 2010 - Jan 20, 2010 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: Konftel Goes BIG and small in Conferencing Copyright Communications and Technology Blog - Tehrani.com Sponsored by Apex Technology Services, a leading IT Services company[...]



CounterPath Bria-X Delivers Cost-Effective UCaaS Solution

Sun, 16 Apr 2017 20:54:21 -05002017-04-16T20:54:21-05:00

In the 1990s Novell had a lock on servers in the enterprise. There was no Linux but SCO UNIX and IBM's AIX were the closest thing we had. Microsoft owned the desktop and parlayed their desktop position to oust Novell and rule not only desktops but servers.This is what I thought of when I met with Todd Carothers of CounterPath. The company pretty much dominates the SIP soft-client space on mobile devices. Now, as companies are moving to UCaaS, CounterPath sees an opportunity to parlay their strength in mobile software into a complete package. Enter Bria-X, a cloud-managed solution which incorporates team messaging, presence and screen sharing, providing hundreds of settings for as little as $3/user a month.Bottom line, companies can save perhaps $50/month per user and still have a trusted name-brand behind them - a company providing solutions for some of the biggest names in telecom for decades.In addition, Bria-X can overlay onto various phone systems, allowing a company to easily set up a private UCaaS cloud with branded clients. In fact, they work with hundreds of SIP servers.Recording voice and video is available now with text coming soon - this is good for compliance. Mobility push technology ensures gentle battery usage. Help Desk Assistant allows tech support to log onto the client to see what issues may exist, MOS scores, delay, packet-loss, jitter, etc.Unlike Microsoft, CounterPath isn't a household name - but to be honest, many of the latest and very successful UCaaS players aren't household names either. Except perhaps, Vonage.In other words, there is room. As long as the company can reach decision-makers in bulk and tell them they have sound UCaaS solutions, they can do well. Tags: counterpath, sip, softphone, telecom, uc, ucaas, webrtc Related tags: ucaas, company, counterpath, servers Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Masergy's People-Directory Vision Has Potential - Apr 11, 2016 Hot Communications Trends August 20, 2010 - Aug 20, 2010 On The CounterPath to Success - Jun 30, 2008 Podcast: Zed-3's Iain Milnes Discusses The GS8 - May 21, 2008 New Flowroute Customer Onboarding Platform Lubricates CSP Porting - Apr 17, 2017 Alcatel-Lucent Enterprise Rainbow Powers Digital Transformation - Apr 15, 2017 New 8x8 Communications Cloud Enables Digital Transformation - Apr 09, 2017 CafeX Chime Shows How Communications Enables Digital Transformation - Apr 09, 2017 It's NEVER too Late to Start Digital Transformation - Apr 08, 2017 Zang Spaces: a Major Digital Transformation Enabler - Apr 06, 2017 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: CounterPath Bria-X Delivers Cost-Effective UCaaS Solution Copyright Communications and Technology Blog - Tehrani.com Sponsored by Apex Technology Services, a leading IT Services company[...]



Alcatel-Lucent Enterprise Rainbow Powers Digital Transformation

Sat, 15 Apr 2017 22:10:39 -05002017-04-15T22:10:39-05:00

Alcatel-Lucent Enterprise is making progress becoming a communications enabler and thereby an enabler of digital transformation via Open Rainbow, their "enterprise Whatsapp" solution which allows a company to customize communications solutions for various markets.We first covered it in 2016 and there are now 40-50 low-level APIs allowing integration with applications in hospitality - room service for example, retail and more. Moreover, the company tells us their solution is superior to OTT solutions such as social networks as the customer relationship stays within the control of your organization. Also, with routing, scheduling and communications control - you can be sure you're on the right side of various regulations which your industry may have to comply with.The company's "no-memory APIs" allow fully anonymized calling for solutions which require such privacy. For example public services in France... Job matching services require such controls. In addition, Ranbow has chatbot support and will soon support IoT.The bottom line, is Alcatel-Lucent Enterprise has an enterprise-grade CPaaS solution which companies and integrators can leverage to provide flexible and secure solutions which allow for more rapid digital transformation.The communications digital transformation event we need now! Communications 20/20 will be held July 18-20, 2017 at Caesars Palace, Las Vegas, Nevada and will focus on the next wave of technology and innovation that will transcend the importance of person to person contact, disrupting the future of the entire communications industry. Communications 20/20 will provide vital knowledge and insight through unique programming, hands on training, live demos, keynotes, exhibits and networking events. This unique conference will allow for individuals and companies entrenched in the traditional communications ecosystem that want to understand how to adapt and profit from the new software-defined communications trends that will permeate through all industries and enterprises. Tags: alcatel-lucent enterprise, api, communications, developer, digital transformation, enterprise, sdk, uc, ucaas Related tags: digital transformation, alcatel lucent, lucent enterprise, communications, enterprise, transformation Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Broadsoft UCaaS Leader - See Them Live @ITEXPO - Jan 23, 2017 New 8x8 Communications Cloud Enables Digital Transformation - Apr 09, 2017 Zang Spaces: a Major Digital Transformation Enabler - Apr 06, 2017 Communications Transformation is Just Beginning - Apr 04, 2017 Sennheiser Shows the Future of Work in NYC - Apr 03, 2017 Vidyo Expands its Service into Banking - Mar 21, 2017 How ITEXPO Has Transformed into THE Communications Event - Jan 19, 2017 API of the Week: SmartBear Software helps Teams Create Great Apps - Mar 30, 2016 New Flowroute Customer Onboarding Platform Lubricates CSP Porting - Apr 17, 2017 CounterPath Bria-X Delivers Cost-Effective UCaaS Solution - Apr 16, 2017 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: Alcatel-Lucent Enterprise Rainbow Powers Digital Transformation Copyright Communications and Technology Blog - Tehrani.com Sponsored by Apex Technology Services, a leading IT Services company[...]



Will the FCC Ban Talking on Flights Next?

Tue, 11 Apr 2017 10:31:28 -05002017-04-11T10:31:28-05:00

We realize this is a controversial topic as many people didn't want internet on flights, let alone calling. Having said that, Your's Truly has turned on WiFi Calling on his phone and does occasionally talk in the iPhone mid-flight. The connection isn't usually that great and it is very difficult to hear with all the background noise from the engines. Also - because the upload speed is generally severely limited, the other party will often be challenged to hear you clearly.The minor inconvenience fellow passengers face from a nearby phone call is certainly far less than noise generated by people talking around you. Meaning, if noise is the issue, why do we stop at phone calls? We  could outlaw talking altogether and come up with a standard system of signs to communicate with one another. Anyone who is a PADI certified scuba diver knows there are lots of signs you can use to convey important information... Like, "Why are you dragging me off this plane?" or "I am going to sue your airline back to the times of the Wright Brothers when I eventually get out of the hospital."Point being - lets stop having stupid rules and proposing them. Laws that ban sodas of  a certain size but allow consumers to buy numerous sodas of a smaller size are a great example of what I mean. The legal system shouldn't be used to make political statements - it needs to be based on reason and logic.Having said that, perhaps there should be a designated area in the rear of the plane for people who may want to talk or bring their baby or use a phone. The front of the cabin could be the quiet area.While we applaud FCC Chairman Ajit Pai for allowing free markets to work by rolling back net neutrality, we wonder if the undoing of former chairman, Tom Wheeler's plan to allow phones on planes can be justified in some way.“Taking it off the table permanently will be a victory for Americans across the country who, like me, value a moment of quiet at 30,000 feet,” Pai said in response to questions about the matter.But this solution strikes us as trying to keep mosquitos from getting in the house by closing the door and not the window. If noise bothers the chairman so much - we can mandate noise cancelling systems for the entire airplane and allow each passenger to speak no more than a few words.If we don't comply? Well, I hear United Airlines has a crack security team that can help keep passengers in line. src="https://www.youtube.com/embed/VrDWY6C1178" width="560" height="315" frameborder="0"> Tags: airplane, ajit pai, fcc, gogo, pai, tom wheeler, wifi calling Related tags: noise, phone, talking, allow, chairman, people Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries You Can Now Use your Phone on the Plane - Sep 09, 2016 FCC Chairman Ajit Pai Wants Your Startphone FM Radio to Work - Feb 18, 2017 Rich Tehrani Thoughts From California - Sep 17, 2014 New York Times Misses Big Picture in USF Opinion - Jun 05, 2014 I Finally Get On-board WiFi - May 18, 2009 American Airlines WiFi - Aug 10, 2007 Surprising 2017 Tech Searches - Feb 13, 2017 Why AT&T Should be Encouraged to Purchase Time Warner - Oct 27, 2016 Accuris Networks Helps Stich Together Cellular and WiFi Networks for Carriers and ISPs - Sep 13, 2015 Comcast Business Seeing Nice Broadband Growth - Jun 08, 2015 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: Will the FCC Ban Talking on Flights Next? Copyright Communications and Technology Blog - Tehrani.com Sponsored by Apex Technology Services, a leading IT Services company[...]



Stupid Mistakes Lead to Kelihos Botnet Spam Lord Arrest

Tue, 11 Apr 2017 09:25:32 -05002017-04-11T09:25:32-05:00

Russian Pyotr Levashov spread ransomware and other malicious software through the Kelihos botnet, possibly hacked the U.S. election and probably ran the Waledac spam botnet.In 2009, Levashov was charged with operating the notorious Storm botnet, Kelihos’ predecessor. According to anti-spam organization Spamhaus, Levashov is listed as one of the World’s 10 Worst Spammers and “one of the longest operating criminal spam-lords on the internet”.How did he get caught? Levashov was arrested in Barcelona, Spain under a U.S. international arrest warrant. But more specifically, he made mistakes. He used the same IP address for his Kelihos botnet and his pete777@mail.ru e-mail account.This shows us the power of hacking... One spammer caused potentially hundreds of millions of dollars of damage or more to the world's computers and likely extorted many millions of dollars from unsuspecting computer users and it took years to catch him - even after repeated offenses.  “The ability of botnets such as Kelihos to be weaponised quickly for vast and varied types of harms is a dangerous and deep threat to all Americans, driving at the core of how we communicate, network, earn a living and live our everyday lives,” said acting assistant attorney general Kenneth Blanco. “Our success in disrupting the Kelihos botnet was the result of strong co-operation between private industry experts and law enforcement, and the use of innovative legal and technical tactics,” he said. Let's put into perspective that law enforcement had to rely on "innovative legal and technical tactics" even after the spammer in question made two serious mistakes. He resided in a country where U.S. law enforcement could get to him and he used the same IP address for his email as his malicious activity.Any criminal with a brain and he obviously has a very impressive one based on the scale of his criminal enterprise, would know these mistakes are to be avoided. What this tells us, is there is little fear in the hacker community from law enforcement in general.This is exactly the same takeaway we received when we reported that Microsoft said we need a Digital Geneva Convention. Even Microsoft with its near unlimited-resources feels vulnerable. The point being, hackers are working with impunity and if they stay in areas where western law enforcement can't reach them, like Russia, the war on hackers and ransomware will continue be a very unsuccessful one.It's why its very important to ensure your company is conducting cybersecurity training and proper Auditing & Documentation in your organization at all times. Tags: cryptolocker, cybersecurity, hacker, kelihos, russia, waledac Related tags: kelihos botnet, legal technical, technical tactics, millions dollars, innovative legal, kelihos Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Methbot: These ARE the Russian Cybercriminals We're Looking For - Dec 20, 2016 Malicious Email of the Day - Apr 08, 2017 Forward This Post to Employees To Protect From Hackers - Feb 22, 2017 Ransomware Fog Rolls over SanFran Muni, SFMTA - Nov 28, 2016 Inside Dark Web Live Blog 2016 - May 11, 2016 9 Shocking Facts about the Nasdaq Breach by Russia - Jul 17, 2014 Cybersecurity Fail: Microsoft Responds to WannaCrypt Outbreak - May 13, 2017 ITEXPO Attendee Cap'n Crunch Needs Your Help - Apr 04, 2017 How Microsoft Just Scared the IT Community to Death - Feb 14, 2017 The Utter Hypocrisy of Feigned Russian Hacker Outrage - Dec 19, 2016 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: Stupid Mistakes Lead to Kelihos Botnet Spam Lord Arrest Copyright Communications and Technology Blog - Tehrani.com Sp[...]



FreeConferenceCall.com Adds Enterprise Support

Sun, 09 Apr 2017 20:06:00 -05002017-04-09T20:06:00-05:00

Getting workers these days to adopt the technology the company mandates is a bit like telling your children to eat their veggies. The only way to make it happen is to use reverse psychology and even then, they typically eat (or adopt) what they want.This is why it makes so much sense for FreeConferenceCall.com to take their 800,000 business user accounts and allow them to "grow up" by adding admin control.In other words, they have won the bottom-up war, now its time to attack the top down.The company's CEO David Erickson told me they are now focusing on enterprises - their current international offering supports 60 countries. and will grow. They all use VoIP, support HD voice and are integrated with the PSTN.They also have multifeed viceo with picture-in-picture, allowing up to 1,000 people on an audio or video call. In such a large call, you can see the last five active speakers.They also offer an inexpensive room system with, allow the ability to control hold music and have custom greetings.Perhaps most importantly, a company can now take control of these accounts so a worker can't take it with them to the next job. Finally, a company can see who is using the line, who joined and how often it is used.It's a smart strategy and mirrors other consumer brands like Apple that decided there was more value to add and money to be made by allowing companies more control of their solution. Tags: byod, conferencing, enterprise, FreeConferenceCall.com Related tags: company, control Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Konftel Goes BIG and small in Conferencing - Apr 16, 2017 Alcatel-Lucent Enterprise Rainbow Powers Digital Transformation - Apr 15, 2017 Vidyo Expands its Service into Banking - Mar 21, 2017 Shock! IBM Reverses Telecommuting Policy. Here's Why - Mar 21, 2017 Broadsoft UCaaS Leader - See Them Live @ITEXPO - Jan 23, 2017 API of the Week: Vidyo APIs Add Value All Around Us - May 17, 2016 Sennheiser TeamConnect: An Innovative Mobile War-Room in a Briefcase - Apr 16, 2016 SIP Forum and UNH Team on Seamless Enterprise Communications Deployment - Feb 19, 2016 Revolabs Pushing Audio Quality Boundaries in Conferencing - May 08, 2015 Exclusive Interview with Aricent's Frank Kern at MWC 2015 - Apr 03, 2015 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: FreeConferenceCall.com Adds Enterprise Support Copyright Communications and Technology Blog - Tehrani.com Sponsored by Apex Technology Services, a leading IT Services company[...]



New 8x8 Communications Cloud Enables Digital Transformation

Sun, 09 Apr 2017 19:38:00 -05002017-04-09T19:38:00-05:00

src="https://www.youtube.com/embed/7pYShJMbTO4" width="560" height="315" frameborder="0">Bryan Martin of 8x8 told us the company's new Communications Cloud is analogous to the other clouds companies have in place - marketing and sales for example. The service combines UC, collaboration, contact center and analytics into a single streamlined package.The company's Team Collaboration is an open solution connecting to other communications platforms such as Slack and Hipchat - allowing them to interoperate. Bryan tells us they can connect 50 of these services together. The openness angle is a very interesting one - is it better to be connected to all the various solutions on the market or try to acquire one of your own and lock customers in? The approach reminds us of what Mitel has been pushing lately with their solutions - they work with legacy handsets - allowing customers to delay forklift upgrades. In other words, interop can be a great way to boost share as customers do hate to forced to buy from a single source.For more, check out our interview with 8x8 CEO Vik Verma - where many of his thoughts got us thinking about the 10 seismic trends in communications creating billions in value. Bottom line, the company is one of the leaders in adding value to traditional telecom - Vik calls it Communications 2.0 and it basically means you will be able to use it to transform your business, making it more efficient and productive.Speaking of seismic communications trends...  Communications 20/20 will be held July 18-20, 2017 at Caesars Palace, Las Vegas, Nevada and will focus on the next wave of technology and innovation that will transcend the importance of person to person contact, disrupting the future of the entire communications industry. Communications 20/20 will provide vital knowledge and insight through unique programming, hands on training, live demos, keynotes, exhibits and networking events. This unique conference will allow for individuals and companies entrenched in the traditional communications ecosystem that want to understand how to adapt and profit from the new software-defined communications trends that will permeate through all industries and enterprises. Tags: 8x8, bryan martin, collaboration, digital transformation, interoperability, uc, ucaas, vik verma Related tags: communications cloud, trends communications, communications trends, communications, company, customers Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Alcatel-Lucent Enterprise Rainbow Powers Digital Transformation - Apr 15, 2017 Zang Spaces: a Major Digital Transformation Enabler - Apr 06, 2017 Communications Transformation is Just Beginning - Apr 04, 2017 Sennheiser Shows the Future of Work in NYC - Apr 03, 2017 Vidyo Expands its Service into Banking - Mar 21, 2017 Cloud and Debt did Avaya in - Jan 24, 2017 Broadsoft UCaaS Leader - See Them Live @ITEXPO - Jan 23, 2017 New Flowroute Customer Onboarding Platform Lubricates CSP Porting - Apr 17, 2017 CounterPath Bria-X Delivers Cost-Effective UCaaS Solution - Apr 16, 2017 CafeX Chime Shows How Communications Enables Digital Transformation - Apr 09, 2017 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: New 8x8 Communications Cloud Enables Digital Transformation Copyright Communications and Technology Blog - Tehrani.com Sponsored by Apex Technology Services, a leading IT Services company[...]



CafeX Chime Shows How Communications Enables Digital Transformation

Sun, 09 Apr 2017 18:54:15 -05002017-04-09T18:54:15-05:00

There is is a nonstop movement from traditional communications and UC players to add value to their applications and services. It reminds us a great deal of what is happening with communications service providers - they had been trying for years to add value to their connections so as not to be considered dumb pipes. The latest move in this direction is AT&T offering HBO free in some of its service packages.In a recent meeting with Sajeel Hussain of CafeX - we got a glimpse of what the evolution of UC and collaboration could be. CafeX has a service called Chime (PDF)- not to be confused with the more recent Amazon Chime service by the same name - which by the way, spurred a lawsuit from CafeX.Hussain describes it as business-focused, outcome-driven pervasive collaboration with customer engagement. The solution offers virtual workspaces - blending some of the best of project management - like Trello, text communications - think Slack and real-time communications. The idea is if you have a merger at your company, you can set up a project with complete communications and task assignment.Other uses for Chime include mortgage origination and servicing (expect some news soon in this area), insurance claims as well as HR.The product can be outward-facing as well as inward - allowing for the building of customer portals where they can track progress of certain tasks and goals.We have said repeatedly that communications is the low-hanging fruit of digital transformation, Chime by CafeX shows how you can add value to communications and subsequently transform your enterprise - to make it more efficient and productive.The communications digital transformation event we need now! Communications 20/20 will be held July 18-20, 2017 at Caesars Palace, Las Vegas, Nevada and will focus on the next wave of technology and innovation that will transcend the importance of person to person contact, disrupting the future of the entire communications industry. Communications 20/20 will provide vital knowledge and insight through unique programming, hands on training, live demos, keynotes, exhibits and networking events. This unique conference will allow for individuals and companies entrenched in the traditional communications ecosystem that want to understand how to adapt and profit from the new software-defined communications trends that will permeate through all industries and enterprises. Tags: cafex, chime, digital transformation, sajeel hassan, uc, webrtc Related tags: digital transformation, traditional communications, communications, chime, cafex, service Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries CafeX Looks to Solve Biggest Video Collaboration Challenges - Mar 13, 2016 CounterPath Bria-X Delivers Cost-Effective UCaaS Solution - Apr 16, 2017 Alcatel-Lucent Enterprise Rainbow Powers Digital Transformation - Apr 15, 2017 New 8x8 Communications Cloud Enables Digital Transformation - Apr 09, 2017 Zang Spaces: a Major Digital Transformation Enabler - Apr 06, 2017 Communications Transformation is Just Beginning - Apr 04, 2017 Sennheiser Shows the Future of Work in NYC - Apr 03, 2017 10 Seismic Communications Trends Creating Billions in New Value - Mar 20, 2017 Masergy's People-Directory Vision Has Potential - Apr 11, 2016 Fascinating WebRTC Demos from WebRTC Expo - Dec 19, 2014 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: CafeX Chime Shows How Communications Enables Digital Transformation Copyright Communications and Technology Blog - Tehrani.com Sponsored by Apex Technology Services, a leading IT Services company[...]



It's NEVER too Late to Start Digital Transformation

Sat, 08 Apr 2017 18:08:54 -05002017-04-08T18:08:54-05:00

Is it ever too late for your company to start a digital transformation process? Let me answer that with another question. Are you ever too old to run a marathon? Interestingly, in 2011, a 100-year-old did run one and finish in over eight-hours. Coincidentally, we just came across a company, long-in-the-tooth that just completed a digital transformation project.Specifically, the 100 year-old bank, just replaced an existing vendor - Aspect, with Enghouse Interactive because they wanted their call center to work more seamlessly with their Microsoft Skype For Business UC solution. Wayne Dunn (pictured), CTO and SVP, HarborOne Bank told me Enghouse is a much more responsive company and has enabled the bank to have truly multimodal interactions including multiple chats.Think this through for a second - sometime back Microsoft committed a huge some of money to work more closely with Aspect in the call center space. They did the same with Nortel (now Avaya) - across the company's entire spectrum of products. But at least one customer is ignoring these choices and instead, deciding to work with Enghouse. What happened?According to Wayne, the strength of the Enghouse solution comes from its very tight integration with Skype for Business, allowing their agents to engage branch managers and other workers in collaborative sessions with customers to maximize first contact resolution. This something they couldn’t get from other vendors.What this story shows us is, you're organization can always improve - there is always a way to make you more productive and efficient. You just need to look around and make good decisions. Finally, communications is the low hanging fruit of digital transformation - the first place to look to make or save money.The communications digital transformation event we need now! Communications 20/20 will be held July 18-20, 2017 at Caesars Palace, Las Vegas, Nevada and will focus on the next wave of technology and innovation that will transcend the importance of person to person contact, disrupting the future of the entire communications industry. Communications 20/20 will provide vital knowledge and insight through unique programming, hands on training, live demos, keynotes, exhibits and networking events. This unique conference will allow for individuals and companies entrenched in the traditional communications ecosystem that want to understand how to adapt and profit from the new software-defined communications trends that will permeate through all industries and enterprises. Tags: aspect, enghouse, microsoft, nortel, skype, skype for business, uc, ucaas Related tags: digital transformation, skype business, communications, transformation, digital, enghouse Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Callwave Fuze, Unified Communications Plus - Apr 16, 2008 Avaya Purchases Nortel Enterprise Assets - Jul 20, 2009 Microsoft's Call Center Push - Mar 22, 2008 IP Communications News: October 19, 2007 - Oct 19, 2007 Hiring Millennials? Fortune Favors the Prepared - Apr 14, 2016 IR Says: UC Performance Management Should Not be an Afterthought - Apr 13, 2016 ShoreTel Connect Brings its Signature Simplicity to Hybrid Cloud Communications - Mar 24, 2016 Salesforce and Microsoft Skype for Business Collaborate - Sep 17, 2015 Extreme Networks Puts the SDN in Skype for Business - May 13, 2015 A Billion WebRTC Endpoints Force Voice and Data Players to Adapt or Die - Jun 05, 2013 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: It's NEVER too Late to Start Digital Transformation Copyright Communications and Technolog[...]



Connecticut Law to Allow Lethal Drone Use

Sat, 08 Apr 2017 17:42:34 -05002017-04-08T17:42:34-05:00

In 2014 we warned a drone war was coming. Specifically we said, "Drone technology may be the biggest threat to civilized society over the next twenty years."  Two months later El Mehdi Semlali Fahtia, a Moroccan national, looked to use a drone to attack a federal building in our home state of Connecticut.Earlier this year, we told you the drone wars have arrived and that an army of good drones will protect us from the bad ones.The challenge is if we need good drones to protect us they need to likely be armed. It looks like the legal framework to allow this to happen may soon be passed.Our home state of Connecticut  has a new bill An Act Concerning the Use and Regulation of Drones (see the first page at the start of this post) which effectively bans weaponized drones for everyone in the state except for police officers, permitting them to use drones equipped with tear gas, incendiary and explosive devices and “remote deadly weapons.”If the law is passed, it will be the first to allow lethal drones to be used by law enforcement.This is a very big deal. It is quite necessary for law enforcement to be able to combat criminal drones which can be used for terrorism and other nefarious activities. Moreover, the military is spending a tremendous amount on drone research - they need to be able to detect and destroy them before they carry out their missions. Much of this same technology will filter down to a city near you - like it or not. Tags: drone, law enforcement, military, police Related tags: state connecticut, drones protect, allow lethal, drones, drone, state Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Terrorist Umar Farouk Abdulmutallab a Social Networker - Dec 29, 2009 Predator Video Intercepted by Afghan Insurgents - Dec 17, 2009 Skype Foiling German Police - Nov 23, 2007 The New Threat: Drones Attacking Industrial Systems - Aug 05, 2016 Lasers are the Future of Drone Fighting - Aug 31, 2015 Epson Moverio is the Ideal Wearable Drone Companion - Aug 12, 2015 The Drone War Hits the White House - May 14, 2015 Will Amazon Drone Delivery Fail? - Oct 11, 2014 The Urban Drone Wars Continue - Apr 08, 2014 The Coming Urban Drone War - Feb 03, 2014 TrackBacks | Comments | Tag with del.icio.us | Communications and Technology Blog - Tehrani.com Home | Permalink: Connecticut Law to Allow Lethal Drone Use Copyright Communications and Technology Blog - Tehrani.com Sponsored by Apex Technology Services, a leading IT Services company[...]