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Published: 2018-03-15T16:09:10-05:00


WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

Thu, 15 Mar 2018 16:09:10 -05002018-03-15T16:09:10-05:00

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions made by algorithms and a right to opt out of some algorithmic decisions altogether. The challenge is, some conclusions might not be able to be explained, more importantly as you may have read today on a guest post from Nick Wallace, correlation is not always easy to understand. Penicillin's antibiotic properties have been proven through correlation for about 80 years but until recently, it wasn't known why it has been so effective.Similarly, if a person opts out of such programs - it may mean they miss out on an entire assortment of new designer medications which would be most effective for them thanks to AI and big data algorithms.There seems to be a concern among regulators that somehow these algorithms will have a racist outcome or that they may may target the less fortunate, etc. Similarly though algorithms could indeed help determine who in minority and poor communities is the most likely to pay their bills on time and subsequently receive a lower interest rate.Seeing both sides of the coin however may be a dream which never happens because another disturbing blow to AI took place today. Peter Thiel found the amazing potential of combining AI and humans to detect fraud while at PayPal. He brought this technology to Palantir to provide predictive policing to cities.New Orleans used the system for six-years but will not renew the contract. There is potential legal fallout from the revelation of New Orleans’ partnership with Palantir. Several defense attorneys interviewed by The Verge, including lawyers who represented people accused of membership in gangs that, according to documents and interviews, were identified at least in part through the use of Palantir software, said they had never heard of the partnership nor seen any discovery evidence referencing Palantir’s use by the NOPD.Two continents in a short period of time are seeing legal challenges to AI. The fight between AI, regulators and lawyers will be BigTech's World War III. Enormous sums of money will be spent on all sides to try to help navigate our way through a new world order where the machines - based on human-written programs make ever-more decisions.Fun times ahead. Tags: ai, amazon, artificial Intelligence, aws, big data, cloud computing, decisions, deep learning, eu, explanation, Google, gpdr, machine learning, palantir, paypal, peter thiel, policymakers, quantum computing, Quantum Processor, qubit, require explanation, scientist Related tags: regulators lawyers, fight between, algorithms, palantir, decisions, regulators Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries EU GPDR Devastating to AI - Mar 15, 2018 HP Can't Compete in Public Cloud as Amazon Machine Learning Launches - Apr 09, 2015 Trump Won't Build a 5G Network. He'll do This - Jan 29, 2018 10 Seismic Communications Trends Creating Billions in New Value - Mar 20, 2017 ProfitBricks: Where InfiniBand Meets Cloud 2.0 - May 22, 2013 Cloud Expo 2012 NY Update - Jun 20, 2012 Justifying Amazon's 16x Greater than Apple P/E Ratio - May 16, 2012 Metaswitch Brings SBCs to the Cloud - Feb 22, 2012 How Megaupload Takedown Hurts Cloud Computing - Jan 22, 2012 Avaya's Top Communication Trends in 2012 - Dec 16, 2011 TrackBacks | Comments | Tag with | Communications and Technology Blog - Home | Permalink: WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming Copyright Communications and Technology Blog - [...]

EU GPDR Devastating to AI

Thu, 15 Mar 2018 14:34:54 -05002018-03-15T14:34:54-05:00

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate artificial intelligence (AI). Its recommendation comes too late: The EU General Data Protection Regulation (GDPR), which comes into force next year, includes a right to obtain an explanation of decisions made by algorithms and a right to opt-out of some algorithmic decisions altogether. These regulations do little to help consumers, but they will slow down the development and use of AI in Europe by holding developers to a standard that is often unnecessary and infeasible.Although the GDPR is designed to address the risk of companies making unfair decisions about individuals using algorithms, its rules will provide little benefit because other laws already protect their interests in this regard. For example, when it comes to a decision to fire a worker, laws already exist to require an explanation, even if AI is not used. In other cases where no explanation is required, such as refusing a loan, there is no compelling reason to require an explanation on the basis of whether the entity making the decision is a human or a machine. (Loan companies have to tell applicants what information their decisions are based on whether they use AI or not, but they do not have to explain the logic of their reasoning.) AI detractors might suggest that an inability to explain some algorithms suggests that they should not be used. But the real problem here is not explaining algorithms, it is explaining correlation. This is hardly a new problem in science. Penicillin has been in mainstream use since the 1940s, but scientists are only now coming to understand why it has been so effective at curing infections. Nobody ever said we should leave infections untreated because we do not understand how antibiotics work. Today, AI systems can recommend drugs to treat diseases. Doctors may not understand why the software recommends a drug any better than why it might help; all that matters is they use their expertise to judge the safety of the treatment and monitor how it works. So if transparency is not the answer, what is? Monitoring behavior is a far better way to maintain accountability and control for undesirable outcomes—and again, this is true regardless of whether a decision is being made by a human or algorithm. For example, to combat bias, transparency can only ensure that an algorithm disregards ethnic markers like skin color, but that would not even come close to covering all the subtle characteristics that are used as bases for racism, and which differ tremendously throughout the world. A better approach is to look for evidence of bias over time and make adjustments as necessary. In short, policymakers should create technology-neutral rules to avoid unnecessarily distorting the market by favoring human decisions over algorithmic ones. If a decision needs an explanation, this should be so regardless of whether technology is used to arrive at that decision. And if algorithms that cannot be easily explained consistently make better decisions in certain areas, then policymakers should not require an explanation. Similarly, the need for regulators to monitor outcomes is independent of how decisions are made. Unfortunately, when the GDPR comes into force throughout the EU in May 2018, it will impose unnecessary restraints on AI and stifle many social and economic benefits. The regulation should be amended before that happens. And if EU policymakers refuse to revisit the issue, member states should use national legislation to establish reasonable alternatives for when AI cannot produce a legible explanation and provide legal authorization for the most important uses of AI, such as self-driving cars. Nick Wallace (@NickDelNorte) is a Brussels-based senior policy analyst with the Center for Data Innovation, a data policy think tank. Tags: ai, amazon, artificial Intelligence, aws, big data, cloud computing, dee[...]

The Real Reason Trump Blocked the Broadcom, Qualcomm Merger

Tue, 13 Mar 2018 07:39:57 -05002018-03-13T07:39:57-05:00

U.S. regulators will often stop mergers and acquisitions because they are bad for the public in some way. Too much market control could inflate prices wildly, etc. When deals are killed it isn't always obvious why. Sometimes they are disallowed because of national security implications. China-based Huaweii was blocked from purchasing 3Com for such reasons as 3Com owned networking technology deemed crucial and was likely was embedded in numerous military systems.We learned last night that the Trump administration stopped Singapore-based Broadcom from purchasing Qualcomm in a hostile takeover. The reasoning is not what you might think and it is a bit of a stretch.The deal was blocked for national security reasons but as Stuart Carlaw, Chief Research Officer at ABI Research says:  This should be viewed as a very positive event not only for Qualcomm but also for the market as a whole.  The combined entity would have had dangerously dominant positions in some core markets such as location technologies, Wi-Fi, Bluetooth, RF hardware and automotive semiconductors. A diverse supplier ecosystem will be key to supporting the IoT as well as vertical market developments such as smart mobility and smart manufacturing. The idea here is the resulting company would exercise excessive market control. Very good points. Is this the primary reason this deal was blocked though? No. It's just a side benefit.Ken Roberts at Forbes explains, Qualcomm, in a somewhat unusual step, appealed to a secretive government agency, Committee on Foreign Investment in the United States, to block Broadcom from making the acquisition.Roberts believes we are in a new cold war with China and Russia. We agree. The reasoning to kill the deal is fascinating however.Broadcom said it would buy Qualcomm and run it like private equity. This in turn likely means less R&D investment. This would mean that Huaweii who is on a global tear could leapfrog the U.S. in this crucial area of 5G technology.We waited patiently during Trump's state of the union for him to mention tech and we were disappointed. His personal involvement in killing this deal shows however he does understand tech and its importance to the U.S. economy and our global leadership. We also know he realizes 5G is strategic based on past leaks.While this decision does seem speculative - not approving a deal based on what might happen, it was done with the best of intentions. Are these free markets at work? No. But let's consider that free markets enabled Chinese manufacturing companies to decimate the American competition. Now, the supply chain in China is so sophisticated that bringing manufacturing jobs back to the U.S. is near impossible according to none other than Apple.The same thing happens in tech and innovation. Local ecosystems often develop around dominant players. This move may impact not just Qualcomm by the growing 5G ecosystem as well. Tags: 4g, 5g, bluetooth, broadband, broadcom, iot.m2m, qualcomm, wifi, wireless Related tags: national security, market control, qualcomm, blocked, market, based Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Diverse Broadband Roots Gives Hughes an SD-WAN Edge - Dec 15, 2017 Is Hotel WiFi About to Start Sucking? - Sep 04, 2012 Super WiFi Hotspot Gives 3 Mile Range - Apr 19, 2011 Use 3G on Mount Everest - Oct 29, 2010 Apple, Sony, Microsoft, Google and ITEXPO News September 1, 2010 - Sep 02, 2010 Google Gmail VoIP, Cloud Computing and Other News August, 25 2010 - Aug 25, 2010 The Need for Wireless Broadband Speed on Amtrak - Jun 23, 2010 Tools I Used at ITEXPO East 2010 - Jan 26, 2010 FCC, Broadband, WiMAX and Ford Sync WiFi News and Analysis - Dec 21, 2009 Video Streaming: The Future of Communications - Dec 07, 2009 TrackBacks | Comments | Tag with | Communications and Technology Blog - Home | Permalink: The Real Reason Trump Blocked the Broadcom, Qualcomm Merger Copyright Communica[...]

CafeX Sees Call Center Converging with CRM

Mon, 12 Mar 2018 14:40:32 -05002018-03-12T14:40:32-05:00

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know as the company's Live Assist provides omnichannel capability to potentially 10 million Microsoft Dynamics 365 customers via chat co-browse and video capabilities. The solution comes out of the box with Microsoft Dynamics 365 and the companies codeveloped the solution and have a Joint roadmap. The Azure cloud-based solution has delivered 4,500 trials in 12 months and has had 65 customer wins such as HP, District M and the NHS in the UK.According to Sajeel the biggest pain points his company takes away for customers are are as follows.  Customers currently have point solutions and agents are forced to cut-and-paste between chat apps and CRM. They aren't able to see context. These problems all melt away with the Microsoft/CafeX solution.  Warm handoff: When it comes to AI, there is another plus to using CafeX. If you have automated chatbots powered by Microsoft's Azure cloud, you can seamlessly transfer customers to and from live agents to chatbots as needed. The chatbot can handle simple requests like what is the closest location or office hours. When things get tough, the conversation can be transferred to a live agent with full context. Sajeel suggests that companies keep customers apprised of when they are chatting with a bot because otherwise it may look bad if the bot can't provide an answer for some reason and the customer thinks they are interacting with a person. As you may recall, the company also sells a product called Chime and Amazon came out with a similar UCaaS product with the same name. Lawyers got involved and many billable hours later, Sujeel tells me the matter is close to being resolved.Expect to see Live Assist tied into numerous platforms over time. Sujeel says he thinks they have learned how to do such integrations very well and they can replicate this success for their partners and their customers very quickly. See also - some coverage of company's Chime solution when it first launched. Tags: cafex, call center, collaboration, crm, ip communications, realtime communications, uc, video conferencing, webrtc Related tags: azure cloud, microsoft dynamics, customers, solution, microsoft, company Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries CafeX Looks to Solve Biggest Video Collaboration Challenges - Mar 13, 2016 GENBAND Announces Big Win at XO, Kandy Wrappers and More - Mar 14, 2016 BroadSoft's Big Opportunity: Contact Centers - Mar 13, 2016 Interactive Intelligence Announces Positive Preliminary Earnings - Oct 12, 2010 CafeX Chime Shows How Communications Enables Digital Transformation - Apr 09, 2017 RingCentral: Disruptor Defends Turf through Innovation and Global Expansion - Mar 12, 2016 ITEXPO Miami 2015 Preconference News - Jan 28, 2015 WebRTC Expo San Jose 2014 Interviews - Jan 15, 2015 WebRTC Expo 2014 Atlanta Live Blog - Jun 17, 2014 GENBAND Perspectives 14 Live Blog - Jun 10, 2014 TrackBacks | Comments | Tag with | Communications and Technology Blog - Home | Permalink: CafeX Sees Call Center Converging with CRM Copyright Communications and Technology Blog - Sponsored by Apex Technology Services, a leading IT Services company[...]

3Cinteractive Brings CMS and Orchestration to RCS Marketing

Thu, 08 Mar 2018 13:03:23 -05002018-03-08T13:03:23-05:00

Thanks to RCS, rich messaging will be the default on all mobile devices meaning companies will have the ability to provide superior messaging and marketing to all customers according to Brian Heikes, VP, Product Mangement and Solutions at 3Cinteractive.They recently launched some of the first campaigns on the Sprint network when they announced their RCS A2P deployment. Prior to this change, Sprint just allowed P2P RCS capability or person-to-person messaging. Now with the MAP solution, organizations now have the full power sending rich marketing messaging to all consumers.In addition to the benefit of having RCS work on all handsets, its use allows companies to avoid needing to go through a BigTech gatekeeper who mines the data to sell competitive advertising.In other words, if you look at the Facebook business model - the first step was to get companies to bring all their customers to the Facebook network by liking their pages. The next step was to charge companies for access to their own customers via algorithm changes and advertising. In addition, the customers of a company were now available via advertising to the highest competitive bidder.Using the carriers, not Silicon Valley means this sort of bait and switch is less likely to happen.Every carrier has its own flavor of RCS and 3Cinteractive helps with this problem by normalizing the communication for companies. In addition, they build content and workflows optimized for the RCS environment. They also have an RCS CMS and orchestration tool.They provide system integration to allow brands to connect and communicate via smartphones.In conclusion, Brian said the global carriers are deploying RCS with a focus on getting the reach to be as great as possible. This is the culmination of many years of work to make a standard consumers are used to. He concluded, "This is a new opportunity and alternative for brands to communicate with customers."See a video below from the company for more: src="" width="560" height="315" frameborder="0"> Tags: 4g, 5g, chat, chatbot, google, imessage, messaging, messenger, mms, rcs, skype, sms Related tags: customers, companies, messaging, marketing, advertising, addition Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries After the Election: Getting Mac and PC to Start Talking - Nov 08, 2016 Acision - Jul 29, 2007 ZipWhip: What if Every Phone Number Could Text? - Nov 12, 2013 Business Insider: Super WiFi a Billion Dollar Market - Sep 04, 2012 Did Social Just Make UC Irrelevant? - Jul 08, 2011 How Skype and Facebook Work Together - Jul 07, 2011 Smart SMS the Future of Advertising? - Sep 27, 2010 Google Gmail VoIP, Cloud Computing and Other News August, 25 2010 - Aug 25, 2010 Volcanoes, Google Censorship, Facebook and More - Apr 19, 2010 TeliaSonera 4G Screams at 80 Mbps - Dec 14, 2009 TrackBacks | Comments | Tag with | Communications and Technology Blog - Home | Permalink: 3Cinteractive Brings CMS and Orchestration to RCS Marketing Copyright Communications and Technology Blog - Sponsored by Apex Technology Services, a leading IT Services company[...]

External Battery Power Bank for Microsoft Surface Book

Wed, 07 Mar 2018 17:52:01 -05002018-03-07T17:52:01-05:00

If you are looking for a large, external battery which can power a Microsoft Surface Book, we have good news for you. After hours of searching Amazon and Google we came across the Crave PowerPack CRVPP101 50000 mAh,Dual USB and Dual Laptop Ports Ultra-High Density Portable Power Bank. (Exact product names used for your information). We also looked at the MAXOAK 50000mAh 5/12/20v Portable Charger External Battery Power Bank for Laptop & Notebook–Most of Sony Dell Hp Toshiba Samsung Lenovo Acer IBM NEC Mobile,Tablet(not for Apple Laptop) but it was heavier so we decided against it. We then needed an adapter from the battery to the laptop. Amazon was unclear as to what adapter we needed so we purchased two. One was suggested by the ecommerce giant but mentioned various Surface models but not the Surface Book. We searched on our own for another adapter, hoping it would not only fit and work. It did. It is the BatPower ES4 Charging Cable for Surface Laptop Surface Book 2 / Book Surface Pro 4 / Pro 3, work with BatPower ProE 2 ES15 ES10 ES9 ES7 ES6 S90 S1798 and more (Connector 5.5x2.5mm to Surface). We haven’t had a chance to do an extensive test but we plugged the first-generation Core i5 Surface Book into the battery and it works. When we use the other adapter, the laptop says “Plugged in, not charging.” We also found the 20V port in the battery didn’t work but the 12V did. style="width: 120px; height: 240px;" src="//®ion=US&placement=B01BLXY3B6&asins=B01BLXY3B6&linkId=d636f9ca8651b1fbb93d67c26b85ffe9&show_border=false&link_opens_in_new_window=false&price_color=333333&title_color=0066c0&bg_color=ffffff" frameborder="0" scrolling="no" marginheight="0" marginwidth="0">   We hope this helps and you won’t need to do all the research we did. One last point, we intentionally did not purchase a battery with an AC port because of the potential power loss which takes place when converting from direct to alternating and back to direct current. Also a disclosure, we may receive a commission if you purchase any of these products from Amazon. Tags: adapter, battery, external battery, microsoft, power bank, surface book, ups, windows Related tags: external battery, battery power, microsoft surface, surface, battery, laptop Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Don't Judge the Microsoft Surface Pro by its Reviews - Jun 15, 2017 Microsoft Surface Pro 3 Reviewed - Jun 12, 2014 A Billion WebRTC Endpoints Force Voice and Data Players to Adapt or Die - Jun 05, 2013 In Windows 8, Microsoft Has a Winner - Dec 05, 2012 For Microsoft Surface, Is it Mission Impossible? - Oct 16, 2012 See an Ultrabook with Touch and Sensor Tech - Sep 21, 2012 Microsoft Surface Update Available. It's an iPoffee Table - Nov 18, 2011 Windows 8 Targets Boot Time in War With Apple - Sep 09, 2011 HTML5 to Allow 15-year Post Internet Boom Mega-Cycle - Apr 14, 2011 Microsoft Lync Server 2010 Impresses - Nov 14, 2010 TrackBacks | Comments | Tag with | Communications and Technology Blog - Home | Permalink: External Battery Power Bank for Microsoft Surface Book Copyright Communications and Technology Blog - Sponsored by Apex Technology Services, a leading IT Services company[...]

Disintermediated News Companies Get Government Help

Wed, 07 Mar 2018 16:44:10 -05002018-03-07T16:44:10-05:00

Disintermediation often is described as "taking out" the middle-man between buyer and seller but when if comes to news, the Big Tech companies such as Google and Facebook and perhaps even Twitter have taken the essence of news content - perhaps a title, snippet and photo and provided it for free to their users.Of course quite often, newspapers and magazines provide their information for free as well but use advertising as a monetizing vehicle. Big tech companies have disintermediated the advertisers and the eyeballs.The Democrats in the House of Representatives have gotten involved and introduced a bill today that would allow media outlets to band together to negotiate for better terms with giant tech platforms. Rep. David Cicilline's (D-R.I.) Journalism Competition and Preservation Act would grant a temporary antitrust waiver for news publishers to collectively negotiate with companies like Facebook and Google. "Our democracy is strongest when we have a free, open press that informs citizens, holds public officials accountable, and roots out corruption," Cicilline, the top Democrat on the House Judiciary antitrust subcommittee, said in a statement. “This bill empowers local newspapers to negotiate collectively with the biggest technology platforms to ensure consumers have access to the best journalism possible." The News Media Alliance (NMA), a trade group representing hundreds of large and small outlets, has been pushing for such legislation. Last year, the group urged Congress to grant a waiver to the industry, arguing that tech giants have been squeezing them out of coveted ad dollars.   © Greg Nash "We are grateful to Congressman Cicilline for his commitment to ensuring fair competition with the platforms and for his work to preserve quality journalism,” David Chavern, NMA’s CEO, said in a statement Wednesday. “Our industry depends on our ability to continue to invest in stories that report the truth and hold our public officials accountable." Earlier this year, News Corp chairman Rupert Murdoch urged the tech giants to start paying outlets carriage fees for delivering their content.This is a nonpartisan issue. Both parties have realized the tech giants have amassed too much power and are the censors of what their constituents can see. The idea is to bring collective bargaining to the news producers in order to protect them from having their information "legally stolen" and used by Big Tech competitors to make money. Many argue there is no doubt that Facebook represents a monopoly in social media and Google in search. Between the two, their power to continue decimating the news business is unstoppable without some action to change the tide.Whether such efforts - even if they pass, are enough, remains to be seen. Tags: bigtech, congress, democrats, facebook, google, News Media Alliance, newspaper Related tags: officials accountable, public officials, companies, google, facebook, negotiate Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Google: Can it be Everything to Everyone? - Jan 27, 2012 The Worst News Day so far for Google and Apple - Jan 20, 2012 Will Companies Be Forced into Google+? - Dec 24, 2011 Google+ Targets Facebook not Twitter - Jul 15, 2011 You Have No Business Being on Google+ - Jul 11, 2011 Did Social Just Make UC Irrelevant? - Jul 08, 2011 How Skype and Facebook Work Together - Jul 07, 2011 RockMelt Ties Social Networking to Browsing - Nov 07, 2010 Facebook Extends its Mobile Platform - Nov 04, 2010 Changing The Rules (Again) to Save Newspapers - Aug 19, 2010 TrackBacks | Comments | Tag with | Communications and Technology Blog - Home | Permalink: Disintermediated News Companies Get Government Help Copyright Communications and Technology Blog - [...]

Apple Must Buy Devialet

Mon, 05 Mar 2018 15:26:48 -05002018-03-05T15:26:48-05:00

At ITEXPO A month ago, we asked a room full of about 500 techies how many wanted the HomePod from Apple. One hand went up. Dozens had Amazon Echos and Google Home devices however.The bad news at the show later translated into lackluster sales as reported by analysts.The problem for Apple in the smart speaker market is the low end is sewn up. Amazon is selling their Echo devices for a few dozen dollars. You can't undercut them and make a profit.Moreover, Apple has traditionally used the service to sell the device. The huge premium on iPods and and iPhones - back in the day anyway, were offset by low if any margins on $0.99 music.So naturally the HomePod had to be a high-end device. The challenge is audio enthusiasts weren't too impressed once they got these things into their homes.But Apple needs to differentiate and the high-end is where they have to go - they must own this space. Sure, they can move downmarket but they need to have a halo product.Millennials who grew up on MP3s and the crap headphones that came with the phone may not notice the difference between a HomePod and a superior system but audiophiles do.Enter Devialet. they make amazing speakers that sound incredible and raw material-wise they don't seem to be very expensive. Yet they will run you $1,700-$3000 for just one speaker.You are paying for great engineering and design.What Apple should have done is to purchase the company instead of building its own product.They didn't but it isn't too late to purchase and rebrand the speaker as HomePod Plus. The price would have to be in the $499 range but it would be worth it for consumers and probably still be profitable for Apple. As a reference, the HomePod lists for $349.One other point worth making is Apple has the ability to lower component prices like no other company. This is a core competency. They can produce this speaker far less expensively that Devialet can ever dream.If they do it, Cupertino immediately gets a sound quality halo and consumers get a lower priced speaker that sounds amazing.The Beats deal wasn't about high-end audio so if the company is serious about audiophiles they have a few companies to choose from in an M&A deal.From there - they have to go down-market and work on broadening their ecosystem. They need a $99 speaker and possibly even one at (dare I say) $49.The goal is to have a product throughout a home and you can't do that if the price point is above $100.In conclusion, Apple has to own the high end of the audio market and they tried and failed. They can change this very quickly. Even though Devialet just hired a new CEO and is growing rapidly, the time for Apple to move is now. Tags: apple, audiophile, bass, bose, consumer electronics, devialet, homepod, iphone, itunes, max, sound quality, speaker, tweeter, woofer Related tags: apple, speaker, homepod, devialet, company, product Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Skype Shows us Closed Can Win - Dec 03, 2010 Devialet, 4,500 Watts of the Cleanest Power You Will Hear - Apr 04, 2017 Nuance Dragon Dictation for iPhone Launched - Dec 08, 2009 Droid Won't Kill the iPhone But Google Guide Might - Nov 08, 2009 Google Maps Navigation Analysis - Oct 28, 2009 Can Droid Touch the iPhone or is Resistance Futile? - Oct 19, 2009 Rich Tehrani's Favorite Tech Tools - Oct 06, 2009 Cisco's Plans for Flip video - Mar 19, 2009 TMCnet For iPhone on Apple's Site - Dec 24, 2008 iPhone WiFi Goes Global Thanks to iPass - Dec 15, 2008 TrackBacks | Comments | Tag with | Communications and Technology Blog - Home | Permalink: Apple Must Buy Devialet Copyright Communications and Technology Blog - Sponsored by Apex Technology Services, a leading IT Services company[...]

FCC CTO Eric Burger and TMC CEO Rich Tehrani to Keynote Ideacom 2018

Sun, 04 Mar 2018 20:46:48 -05002018-03-04T20:46:48-05:00

The pace of change in technology continues to increase and if your company generates its income from helping customers deal with these advancements, it's up to you to stay on the cutting edge of technology. Moreover, you need a general awareness of the regulatory environment and what issues are being addressed by the federal government; now and in the future. It’s why we’re thrilled to announce that Yours Truly (Rich Tehrani) will be giving a keynote presentation at the Ideacom 2018 conference in Washington DC, April 8-10, 2018. The focus of our presentation will be on what resellers and MSPs need to know to adapt to the changing technology landscape. Between the acquisitions and new product announcements it’s a full time job just to keep up with how different companies are looking to potentially steal your customers or otherwise box you out.Fortunately, much of our time is spent studying the news and digesting it, so as to help you navigate the future. In addition, we regularly meet with the CEOs of the industry players to ascertain their changing strategies pertaining to you and your customers. More importantly, we’re thrilled to have the CTO of the FCC also giving a keynote presentation. We are humbled by the fact and more importantly excited that this person is Eric Burger (pictured). He is an advisor to Chairman Ajit Pai and is one of the most pensive and knowledgeable people we know in the business. He will handle the regulatory side of things while I handle the future and current business opportunities. This is an important combination because the FCC can literally create new opportunities overnight. When it allowed WiFi airwaves to be used, it revolutionized the way all devices communicated. You can’t have VoWiFI without WiFi, right?? Similarly, future technologies could dramatically change the competitive environment for you and your customers. White spaces for example (think WiFi on steroids). Staying ahead of these trends could mean the difference between growing and failing. Looking forward to seeing you in force in DC. Check out the details for more! Tags: amazon, android, apple, bot, call cneter, chat, collaboration, cybersecurity, fcc, google, ideacom, uc, ucaas, ucoms, unified communications, video, voice Related tags: keynote presentation, future, customers, presentation, technology, keynote Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Is Content King or is it Platform? - Sep 30, 2011 Mobile Banking and Payments the Next Frontier - Nov 03, 2010 Google and Microsoft Telecom Failures: Lessons Learned - May 18, 2010 iPad's Lack of Flash and Openness a Blow to Publishers - Jan 28, 2010 ITEXPO East 2010 Miami Update - Nov 17, 2009 Escaux Brings Unified Communications to Google Android - Feb 28, 2009 Mitel Analyst Day 2018 Live Blog - Feb 26, 2018 Vidyo Expands its Service into Banking - Mar 21, 2017 Why Apple's Dropping its Pants With New iPad Price - Mar 21, 2017 Tadiran Aeonix UC: A Unique Play for the Channel and MSPs - Apr 11, 2016 TrackBacks | Comments | Tag with | Communications and Technology Blog - Home | Permalink: FCC CTO Eric Burger and TMC CEO Rich Tehrani to Keynote Ideacom 2018 Copyright Communications and Technology Blog - Sponsored by Apex Technology Services, a leading IT Services company[...]

IPTechView RMM from ABP Fills Important MSP Gap

Fri, 02 Mar 2018 16:44:40 -05002018-03-02T16:44:40-05:00

According to Robert Messer CEO of ABP, the company's new IPTechView RMM, launched at ITEXPO, February in 2018, gives MSPS and VARs the ability to monitor and control virtually all the devices on their customer networks. PBXs, switches, IP cameras, IP phones, IoT, etc. The highly secure system is compatible with the GPDR standard for cybersecurity in Europe which means it should be fine for use in the U.S. and elsewhere.The solution is meant to be complimentary to software from SolarWinds, Kaseya, Autotask and ConnectWise as it does not manage the PCs like they do.What we liked best about it was the ability to see real-time views from the cameras it manages. It uses a secure VPN connection to access the devices so they can be configured and troubleshooted remotely by the MSP.Devices supported include those from Grandstream, Fanvil, 3CX, Epygi, Polycom, Kentix, Mobotix, Overaland Storage DrayTek, etc. The solution is connected to an ecommerce site allowing seamless ordering and configuration of items like IP phones. The reporting allows resellers to show their customers, the amount of time they spent on various issues - such as remediation, etc.ABP has a long history as a well-known real-time communications distributor allowing the company to know what the false alarm items are on the various products it monitors - they are filtered out so the MSP doesn't waste excess time on scouring excessively large log files. Robert said they spent hours trying to simplify the interface so devices show up as either green, yellow or red, allowing quick viewing of issues to determine how to prioritize the maintenance of systems.There is integration with products like Kaseya - the customer number is the unique identifier, and can be the same, allowing the MSP to drill down on device info from Kaseya into IPTechView.Some of the benefits of IPTechViewThe monitoring dashboardYou can view the devices in the field, wherever they areYou can drill down to see a detailed list of devicesYou can then drill down further to the device and see things like MOS score and other important detailsThe system's reports on time spent and problems solved can be exported and integrated into your PC RMM reports if desired.In short, IPTechView is a great blend of IP Communications RMM and e-commerce and configuration in one. For the first time, the reseller and MSP selling video, UC, UCaaS, security, access control, IoT, etc. can easily and remotely manage their devices throughout the world with relative ease. Tags: 3CX, abp, autotask, camera, distributor, Epygi, Fanvil, Grandstream, ip camera, ip communications, iptechview, kaseya, Kentix, Mobotix, msp, phone, Polycom, reseller, rmm, uc, ucaas Related tags: devices, allowing, iptechview, kaseya, spent, drill Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Agent Market Dies, Gets Reborn at ITEXPO - Aug 25, 2010 Paula Bernier Joins TMC - Aug 14, 2009 Reselling VoIP - Oct 03, 2007 20 Years Later, Dialpad Disrupts Communications Again - Dec 08, 2017 Aculab Impresses with Cloud and Applianx AP Gateway - Sep 30, 2017 How ITEXPO Has Transformed into THE Communications Event - Jan 19, 2017 Why Our MSP Wants to Switch back to Kaseya from LabTech - Apr 08, 2016 ShoreTel Connect Brings its Signature Simplicity to Hybrid Cloud Communications - Mar 24, 2016 Book ITEXPO Now to Save Hundreds - Aug 04, 2010 Tandberg: Year of Videoconferencing Came and Went - Apr 19, 2009 TrackBacks | Comments | Tag with | Communications and Technology Blog - Home | Permalink: IPTechView RMM from ABP Fills Important MSP Gap Copyright Communications and Technology Blog - Sponsored by Apex Technology Services, a leading IT Services company[...]

Dallas is the Winner in the 5G Race

Tue, 27 Feb 2018 12:13:55 -05002018-02-27T12:13:55-05:00

There has been a lot of 5G news out of MWC this week and when you study some of it, you see that there are certain cities which are way ahead of others in the 5G race. Perhaps surprisingly, Dallas seems to be the winner so far, followed by Atlanta.   AT&T Sprint T-Mobile Verizon New York     X   Dallas X X X X Los Angeles   X X   Waco X       Atlanta X X   X Houston   X     DC   X   X Chicago   X     Las Vegas     X   Ann Arbor       X Bernardsville     X Brockton       X Denver       X Houston       X Miami       X Seattle       X Sacramento       X There are a few things to note. T-Mobile has said it will roll out 5G in 30 cities and Verizon has announced the most cities so far. Another interesting point is Verizon has really decided to roll out in what seem like surprising locations which many of us have never heard of. Interesting choices for sure.For sure, people in Dallas are the luckiest of all, followed by Atlanta, Washington, DC and Los Angeles.Time to move.  Tags: 4g, 5g, cellular, iot, lte, mobile, mwc, wireless Related tags: followed atlanta, dallas, atlanta, verizon, cities Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries How GigSky Made #MWC Easy for Me - Mar 09, 2016 New T-Mobile Pay as You Go LTE Pricing Changes Everything - Dec 15, 2014 Alcatel-Lucent aims to Position Small Cells Everywhere - Sep 22, 2014 Boingo, GigSky, XCom: Why my Europe Connectivity was Awesome - Apr 23, 2014 Altair Touts Single Mode LTE Success, Will Focus on IoT - Feb 27, 2014 Verizon Wireless Back to 97.2% after Sandy - Nov 02, 2012 Consumers Tell Mobile Carriers how to Save Millions - Mar 22, 2012 Aito Technologies Helps Carriers Leverage Sentiment Analysis - Mar 20, 2012 Monetizing the Mobile Data Explosion with Tektronix Communications - Mar 20, 2012 NQ Mobile Protects Android Phones from Malware and Viruses - Mar 20, 2012 TrackBacks | Comments | Tag with | Communications and Technology Blog - Home | Permalink: Dallas is the Winner in the 5G Race Copyright Communications and Technology Blog - Sponsored by Apex Technology Services, a leading IT Services company[...]

Mitel Analyst Day 2018 Live Blog

Mon, 26 Feb 2018 19:15:57 -05002018-02-26T19:15:57-05:00

We will be blogging away bright and early in the AM, tomorrow, Feb. 27, 2018 but for now congrats to the Mitel team for inking this deal with the MLB. Mitel gear will be in every dugout and bullpen as the season begins March 29th!Also follow my tweets at @rtehrani.8:00 am Feb 27th, 2018CEO Rich McBee takes the stage and immediately discusses the MLB deal - they will be at every event up to the World Series. The new theme is Make the Right Call.We sold the mobile division and purchased two companies focusing on UC&C - especially cloud migration. Accelerated UCaaS strategy. New talent and capabilities.From number 5 to 2 in market share. Number one in cloud seats."We reach 70 million global users." See breakout below."Every customer will move to some type of cloud.""Our strategy is to make everything cloud capable.""We will take people to the cloud and then sell productivity applications.""We have a proven management team at all levels.""We have achieved critical mass in our installed base."8:22:  CMO Wes Durow takes the stage."It's less about the products you build, its about the services you deliver.""New digital nervous system has started to emerge.""We're not an IoT company. We make IoT real-time."50 million lines turn over each year. We do really well where 30M lines turn. 50-2,500 lines is our sweet-spot.We win about 1 out of 3 deals."Contact center is moving to IoT."Competitive positioning against Cisco Microsoft and Avaya below:8:40 Bob Agnes EVP Global Sales and ServiceDiscussion of various cloud models, security and version control. How do you control your implementation? These are advantages of multi-instance. Mitel has both options, allowing customers to choose the best one.Over one million users use our collaboration tool MiCollab. More customers are deciding on UCaaS based on Collaboration, mass notification, contact center or teamwork.OfficeLink puts the PBX on a mobile. It can query all your IoT devices as well.10:40 am Todd Abbot EVP Global Sales and Service takes stageGreat to see Todd after an amazing ITEXPO keynote just two weeks back.They will be moving from regional to global deployment and focus more on consolidated distribution.I've been in tech my whole life - tech used to start in the US and then move by region. The internet changed that but UCaaS is a regional movement. Companies are going from private cloud to carrier solutions. The market then looks for higher-end solutions. Then it moves upmarket with sophisticated UC like contact center.Most hardware companies have a real tough time moving to cloud.25% of our cloud business comes from our installed base. We win 80+% of our installed base.Our Flex is much more robust than anything else in the market.We are now deploying in Europe what we deployed in the US 4-5 years ago.We are uniquely positioned in Europe as they move into greater UCaaS adoption.In the cloud world, you can never stumble.We have invested heavily to increase our renewal rate from 81% to 90%.11:15 am Steve Spooner CFORadical pivot to cloud creates near-term headwinds but is the right decision to drive long term shareholder value.Shoretel acquisition has bolstered retail UCaaS as opposed to carrier sales. Also thanks to acquisition, cloud revenue will now be broken out.11:48 Q&A panelRich McBee: We need to make existing business more profitable. Recurring revenue models have a higher valuation.Todd Abbott: We are building the infrastructure to get more effective at getting the word out.Wes Durow: We are remaking the website to be more hyper-personalized.Todd Abbott: A thousand+ seat customer will move very slowly. Cloud is a new model for them. They take time to plan, proof-of-concept and demoing. It's about 6-12 months.The CEO InterviewWe spent some time with CEO Rich M[...]

At ITEXPO, Cloudonix Adds Contextual Calling to Their Cost-Effective CPaaS Solution

Tue, 13 Feb 2018 14:37:22 -05002018-02-13T14:37:22-05:00

At ITEXPO in Fort Lauderdale, I spoke with Eric Klein COO and Nir Simionovich to follow up on our conversation from last year about their communications software solution. The solution allows a carrier to provide CPaaS on a white-label basis but the solution has applications in infinite vertical markets. Perhaps the most important new feature the platform has now is contextual communications allowing apps to have integrated communications. This is important because virtually every contact center interaction today lacks any context i.e. the caller has to explain why they called.In an insurance situation, after an accident, a person is shaken up and doesn't want to engage in all the typical question answering that takes place when you call any company. By launching an insurance app, the user can press a few buttons which specify they were in a crash and perhaps even where the car was hit. They then press a button to connect to a live agent who knows what happened.Assuming the caller is OK with it, the agent can instruct them to walk around the car with the camera so they can capture any damage. The bottom line is they can help customer care improve dramatically.They have also added zero-provisioning. As the name implies - they can support millions of devices without account information. From the Cloudonix perspective the devices are just one. The customer can distinguish them via an obfuscated ID Cloudonix doesn't see, adding to privacy.This is part of Cloudonix Registration-Free, which uses single-use tokens on a per-call basis. There is no way to make a call without going through this mechanism.In addition, the fragmentation engine handles the problems of divice diversity. They can custom tailor the experience of the SDK on each. The app developer just writes once and Cloudonix handles the differences in each gadget. There are over 16,000 Android platforms out there so this is very useful feature.Also, there is zero battery footprint. When the SDK is in standby mode, it utilizes no more than 2% of battery use.The system is scaleable and uses geomedia location to ensure the best voice quality by minimizing latency. They are HIPAA and GPDR compliant (there is no official GPDR certification available at the moment). In conclusion, Cloudonix allows new business models so app vendors and call centers can develop what they need, in a cost-effective fashion. Enterprises using current CPaaS solutions can save up to 70% on their existing costs by utilizing their technology. Tags: android, apple, cloud, cloudonix, itexpo, mobile, twilio, uber Related tags: cloudonix, solution, cpaas, communications Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Mobile Banking and Payments the Next Frontier - Nov 03, 2010 Metaswitch Helps Carriers Compete with UCaaS and Slack - Oct 10, 2017 Why Android Sucks - Jul 01, 2016 In Windows 8, Microsoft Has a Winner - Dec 05, 2012 Are Apple's Patent Lawsuits Dead Right? - Aug 30, 2012 Smartphone Margin Decreases versus Beats by Dr. Dre - Aug 16, 2012 Should RIM Be Judged on its Hires or Fires? - Jul 03, 2012 Living in a Post-OS World - Jul 28, 2011 HTML5 Week in Review - Jun 16, 2011 HTML5 Shines on New FT App - Jun 10, 2011 TrackBacks | Comments | Tag with | Communications and Technology Blog - Home | Permalink: At ITEXPO, Cloudonix Adds Contextual Calling to Their Cost-Effective CPaaS Solution Copyright Communications and Technology Blog - Sponsored by Apex Technology Services, a leading IT Services company[...]

Digital Transformation of Industry has Arrived thanks to Blockchain

Mon, 05 Feb 2018 20:09:21 -05002018-02-05T20:09:21-05:00

Blockchain not just enables but encourages Digital Transformation of IndustryDigital transformation is being raced into by companies - and we're not exaggerating. In fact, Lockheed Martin has developed a successor to the SR-71 Blackbird and it goes Hypersonic.In case you're wondering, Hypersonic applies to speeds above Mach 5, or five times the speed of sound (3,836 MPH). The SR-71 cruised at Mach 3.2, more than 2,000 mph.Referring to detailed specifics of company design and manufacturing, Jack O’Banion, a Lockheed vice president, said a “digital transformation” arising from recent computing capabilities and design tools had made hypersonic development possible.“We couldn’t have made the engine itself—it would have melted down into slag if we had tried to produce it five years ago,” O’Banion said. “But now we can digitally print that engine with an incredibly sophisticated cooling system integral into the material of the engine itself and have that engine survive for multiple firings for routine operation.” The aircraft is also agile at hypersonic speeds, with reliable engine starts, he said. A half-decade before, he added, developers “could not have even built it even if we conceived of it.”By 2019, analysts expect 1.9 trillion dollars to be spent on digital transformation. Much of this transformation is focused on the company itself or possibly some suppliers or customers.Blockchain however has had an interesting effect on companies. They realize the power of a digitally encrypted immutable distributed ledger can make them more efficient and can more importantly allow them to benefit from smart contracts. In other words, the money becomes intelligent.In one example, companies have an opportunity to use blockchain to combine their loyalty programs giving their customers greater benefits with limited additional investment from each company. More concrete is the Blockchain in Transportation Alliance. They made big news today because Warren Buffet's BNSF just joined this group of over 200 companies to digitally transform the shipping and logistics market.Blockchain is very lucky to be the right technology at the right time. As companies are looking for ways to become more efficient and to develop new models, they can reach out to competitors and partners to find ways they can all benefit. The era of Digital Transformation of Industry has arrived.Learn more next week at the Blockchain Event Feb 15-16th in Fort Lauderdale, FL. Hear from IBM and the ICO architect of Ethereum and tech visionary Jeff Pulver.Your's Truly will be moderating a can't miss panel on Friday, Feb 16, ICOs: The Next Wave of Investing. Tags: bitcoin, blockchain, cryptocurrency, digital transformation, ethereum, lockheed martin, sr-71 Related tags: digital transformation, industry arrived, engine itself, transformation industry, transformation, blockchain Follow me: Facebook Profile Google+ Profile Twitter Profile Related Entries Coinbase: Killing the Goose that Lays the Golden Cryptocurrency - Aug 31, 2017 2017 to be the Year of Blockchain, Bitcoin and Fintech - Jan 03, 2017 Digital Transformation Helps Lockheed Martin go Hypersonic! - Jan 16, 2018 Why Is Bitcoin Worth More than Gold? Because We Said so. - Oct 13, 2017 650 IBM Blockchain Workers Look to Save us Billions - Mar 05, 2017 Yes, Bitcoins are Gold 2.0 - Mar 02, 2017 PayPal CEO: More Change in the Next 5 years than Last 30 - Jan 20, 2016 Bitcoin and Beyond: The Dawn of Currency 2.0 - Mar 06, 2014 Mitel Analyst Day 2018 Live Blog - Feb 26, 2018 Hackers Now Threaten Death to Schools and other Types of Ex[...]

Trump Won't Build a 5G Network. He'll do This

Mon, 29 Jan 2018 12:01:44 -05002018-01-29T12:01:44-05:00

Information recently leaked about a plan for a national 5G network run by the U.S. government and perhaps leased out to carriers. In another article, it was stated that the government has backed away from saying they will run the network.This is not surprising to us. We doubt the government would run the network in any major capacity. Why? A president who boasts about his deregulatory successes and won an election by promising to undo a government takeover of healthcare doesn't take over the telecom industry.In fact, it can't.In the leaked presentation, the authors talk about a race to 5G, one, China is winning. There is no one in our government or the private sector who thinks the feds can do anything better than independent companies and certainly not faster.The presentation is fascinating as it shows the government really gets telecom. It acknowledges the close ties between Huawei and the Chinese government, including a $100 billion line of credit.These are all the points you should know from the document: Huawei and ZTE get 70% of Chinese government telecom spending Europe led 3G, the US, 4G , China is poised to lead 5G The leader in 5G will likely also lead in Masive IoT, machine learning and AI The government can set network standards for 5G $200B will be required for 5G fiber deployment The goal is to build a secure 5G network in three years The $700B defense budget does little for people in terms of IT Even the DoD is unprepared for the information age The 5G revolution is more like the invention of the Gutenberg press than a move from 3G to 4G We have the ability to secure a 5G network but added assurance can be gained by creating an IT and telecom manufacturing base We must be sure the digital future protects our citizens - similar to the way the oceans help us with our physical security We must then share this technology with our allies to secure the free world An attack on our people or companies should be met with a fierce response. It must identify and and respond to the attack A secured, resilient, layered 5G network will transform how the Joint Force operates Cost dictates that the military and government utilizes these networks instead of building its own China's most recent 5 year plan will help it win the AI arms race meaning they will dominate in 10 critical US industries such as robotics, fintech and commercial aviation Google building an AI research center in China is a concern relating to China's dominance in this field A secure, high performance, world leading network needs to be completed by the first term We must work with our allies and in doing so, we will ensure the US is able to grow at 3%, creating millions of new jobs along the way In short, even if the U.S. isn't building the network itself, this document shows the government is extremely concerned about not being beaten by China. The country and its allies need to act fast to become the leader in 5G and the associated technologies that rely on it.While the U.S. will not build a network on its own, what it will do is work with industry via funding and tax breaks to boost spending on R&D and deployment of 5G networks. In addition, it will work with states and it's own assets to provide rights of way and other items needed to get more fiber in the ground quickly.Companies like Cisco and Ericsson will get government access at the highest level to pull this off quickly. Israeli companies - existing and new will benefit handsomely from this deployment.Trump may mention this in his State of the Union speech along with his overall discussion of rebuilding U.S. infrastructure. Expect him to unveil a massive budget to pull all of this off. Tags: 3g, 4g, 5g, ai, autonomo[...]