Subscribe: Comments on: JetBlue’s Customer Bill of Rights: The Big Loophole
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Preview: Comments on: JetBlue’s Customer Bill of Rights: The Big Loophole

Comments on: JetBlue’s Customer Bill of Rights: The Big Loophole

Exposing the strings and catches buried in the fine print.

Last Build Date: Tue, 25 Oct 2016 01:15:39 +0000


By: Chuck

Thu, 04 Sep 2008 19:00:18 +0000

Pretty useless bill of rights given that a huge percentage of delays are weather or ATC related.

By: Indiana

Thu, 15 Mar 2007 17:38:18 +0000

Obviously the whole point was to make people feel like they already have a bill of rights, so that they won't go out and get a real bill of rights. It was not actually supposed to be a real bill of rights that helps consumers.

By: RS

Tue, 13 Mar 2007 02:51:05 +0000

Chris, it's true that being more vocal will help most situations like these, but there are some that should be obvious to anyone in the industry. Since probably 90% of all flights go through hubs (and therefore probably have connecting flights) it seems reasonable that the flight crew would EXPECT connection problems. And if you're on the runway for more than 30 minutes, it seems quite reasonable that people want to know what's going on, even if the answer is simply, "we have not been informed why we are being delayed here by the airport." (Of course, the next step is to find out and report the information ASAP.) These things are simply standard public relations. If you've worked at the front line of retail, you've probably learned these things--frustrated people feel better when you keep them informed and help them to find a solution. For example, "we are stuck in the airport due to a major storm coming in and will not be flying for 5 hours. Those who want to take a bus to nearby cities can contact us for details." This solves several problems/questions: 1) why are we stuck here 2) how long are we stuck here (can I take a nap? should I go eat?) 3) is there an alternate way for me to get to my destination? 4) how do I get this alternate information? Failure for "officials" to act during a crisis creates anxiety.

By: Chris

Thu, 01 Mar 2007 18:27:32 +0000

Best way to deal with connecting flights when you are delayed is to let the flight crew know what flight number your connection flight carries. I have had delays announced before my plane left the runway, I informed the flight crew, and they had another connection set up for me by the time the plane landed. The main things to remember is that what ever the problem your having with the airline: 1) It is NOT the flight attendant's fault, yelling at him or her will not make you want to help you more. 2) If you don't let them know you are having an issue, they can't help you. Fight Attendants do not stop to check every passenger for connecting flights, they do not have esp to know that are in desperate need of some water, or a trip to the restroom. You will be amazed what a polite question or two will accomplish, epically in an Industry where there is normally so much hostility directed at the staff.

By: KD

Thu, 01 Mar 2007 14:14:52 +0000

The biggest problem I see here is that Jet Blue is doing this in direct response to the fact that people were stuck on a plane for 10 hours and not compensated. To me, it seems like the company is capitalizing on the publicity to push a new system that would not have helped the passengers on whom the publicity concerns.