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UK Energy Industry News



Modified: 2018-01-16T13:00:15Z

Copyright: Copyright (c) 2018, energylinx
 



Power Cut Advice

2018-01-16T13:00:15Z

A Met Office yellow warning of snow and ice has been in place since Monday evening, after an icy front arrived from the Atlantic. In some areas the weather warning has been upgraded to Amber meaning an increased likelihood of the weather affecting people who live in those areas. Weather phenomenon, Thundersnow, has also been forecast, with a warning that power supplies and mobile phone coverage may be affected. So, what do you do if you experience a power cut? Here is our handy guide:

(image) A Met Office yellow warning of snow and ice has been in place since Monday evening, after an icy front arrived from the Atlantic. In some areas the weather warning has been upgraded to Amber meaning an increased likelihood of the weather affecting people who live in those areas.

Weather phenomenon, Thundersnow, has also been forecast, with a warning that power supplies and mobile phone coverage may be affected.

So, what do you do if you experience a power cut? Here is our handy guide:

Power Cut Kit

A torch - it's much safer than using the candles.
A battery-powered or wind-up radio (useful for keeping with relevant local news).
Keep a blanket and warm clothing handy, and fill a vacuum flask or hot water bottle.
Keep your cupboard stocked with food and drink that doesn't require electricity to prepare it.
If you think there is a chance of a power cut then keep your mobile phone and laptop fully charged.

What to do During a Power Cut

Wrap up warm.
Switch off all electrical appliances that shouldn't be left unattended, ready for when the power comes back on.
Leave a light on so you know when the power outage has been resolved.
If it is safe to do so, check to see if your neighbors are okay.
Check your network operator's website or social media channels for updates. If you don't know your network operator, you will find it by clicking here.
Call 105 to report the power cut or get an update.

105 is the nationwide number that will put you through to your local electricity network operator - the company that manages the cables, wires and sub-station that bring electricity into your home.

You can also call 105 if you spot damage to electricity power lines and sub-stations that could put you or someone else in danger. If there's a serious immediate risk call the emergency services too.

105 is a free service for people in England, Scotland and Wales and you can call the number from most landlines and mobile phones. It doesn't matter who your energy supplier is - anyone can call 105.




Record 5.5m UK households switched energy supplier in 2017

2018-01-12T11:36:31Z

The latest figures released by Energy UK show that a record 5.5 million households switched energy supplier last year - a 15% increase on 2016. A total of 5,534,472 customers switched to a better energy deal during 2017 - the highest number that Energy UK has ever recorded. In 10 months of the year, over 400,000 customers switched. Although it isn't monitored, it is thought that millions of additional customers will have also switched to a better deal with their existing energy supplier. Competition in the energy market has intensified, with more than 60 energy companies to choose from. 28% of energy switches last year moved to small or mid-tier energy suppliers. The rest of the switches went to one of the "Big Six"; British Gas, E.ON, EDF, Npower, ScottishPower or SSE.

The latest figures released by Energy UK show that a record 5.5 million households switched energy supplier last year - a 15% increase on 2016.

A total of 5,534,472 customers switched to a better energy deal during 2017 - the highest number that Energy UK has ever recorded.

In 10 months of the year, over 400,000 customers switched. Although it isn't monitored, it is thought that millions of additional customers will have also switched to a better deal with their existing energy supplier.
Competition in the energy market has intensified, with more than 60 energy companies to choose from. 28% of energy switches last year moved to small or mid-tier energy suppliers. The rest of the switches went to one of the "Big Six"; British Gas, E.ON, EDF, Npower, ScottishPower or SSE.

About 12 million households are believed to be still on expensive uncapped standard variable tariffs (SVTs), despite a report from the Competition and Markets Authority which warned in 2016 that they were contributing to £1.4 billion in excess profits to energy companies. The industry is looking at ways to encourage the most 'sticky' of customers to switch to better energy deals.

Lawrence Slade, chief executive of Energy UK said:

"It is tremendous to see switching surpassing all expectations during 2017. Every year more and more customers are seeking out a better deal and potentially saving themselves hundreds of pounds a year. With nearly 60 suppliers to choose from, the market is more competitive than ever before and the Energy Switch Guarantee provides consumers with extra reassurance that switching supplier will be simple, speedy and safe."

"I would encourage all customers to spend a few minutes checking the deal they are on. You could save a lot of money on your current energy bill - whether it be with a new supplier or your existing provider."

Energylinx would like to invite everyone to compare energy tariffs and see how much they could save by switching. It's quick, easy and won't cost you a penny. You can either do it on our website or by calling 01259 220000




Priority Service Register

2018-01-08T16:15:31Z

Did you know that energy companies provide help and support for vulnerable customers, especially the elderly and those on key benefits? Priority Service Register Energy Suppliers maintain a register of customers who are pensioners, disabled or chronically sick and/or have a hearing or visual impairment. These customers are given priority when reconnecting supply after or during a supply outage. Households on Priority Services Register (PSR) are offered other means of non-financial support including free gas safety checks, free quarterly meter readings and energy advice.

Did you know that energy companies provide help and support for vulnerable customers, especially the elderly and those on key benefits?

Priority Service Register

Energy Suppliers maintain a register of customers who are pensioners, disabled or chronically sick and/or have a hearing or visual impairment. These customers are given priority when reconnecting supply after or during a supply outage. Households on Priority Services Register (PSR) are offered other means of non-financial support including free gas safety checks, free quarterly meter readings and energy advice.

If you experience difficulty dealing with your energy supply, then you might be able to sign up to the PSR.
Customers can register for priority services if they are considered 'vulnerable' by their energy network.

This can apply to lots of different situations - for example if you:

• are disabled or seriously ill
• are recovering from an injury
• have mental health problems
• don't speak or read English well
• have children under 5 or are pregnant
• have reached your State Pension age

If you are in a situation that isn't listed above then you might still be able to sign up for priority services if you find it hard to deal with your energy supply.

If you think that you qualify to be on the PSR then you need to contact your energy network and fill in a signup form. Your energy network is the company that manages the electricity meters in your area, not the company you get bills from. If you are not sure who your energy network is then there is a useful tool on The Power Cut 105 website - enter your postcode and it will tell you the company to contact.

Anyone who is worried about paying their bill or managing their energy use should contact their energy supplier directly.




Make a New Year's Resolution you can stick to...

2018-01-03T15:45:28Z

Make 2018 the year you create time to switch energy suppliers. It only takes a few minutes and could save you a small fortune on your energy bills. Over five million customers switched energy supplier in 2017, topping 2016's figure. Despite a record-breaking year, research released last month by energy regulator, Ofgem, revealed that 57% of UK households are on their energy suppliers' standard variable tariffs (SVTs).

Make 2018 the year you create time to switch energy suppliers. It only takes a few minutes and could save you a small fortune on your energy bills.

Over five million customers switched energy supplier in 2017, topping 2016's figure. Despite a record-breaking year, research released last month by energy regulator, Ofgem, revealed that 57% of UK households are on their energy suppliers' standard variable tariff (SVTs).

An energy suppliers SVT tends to their most expensive tariff and customers on an SVT could be overpaying on their energy bills by as much as £300 a year.

Energylinx offers an impartial online energy comparison and switching service. If you are not sure where to start then you can also call our advisors on 01259 220000 and they will discuss your options with you.

On average our customers save £329.48*. See what you could save today.

*20% of all users over the last 60 days (4 Nov - 2 Jan) achieved a saving of at least £329.48




Energy suppliers are failing to move customers to cheaper deals

2017-12-21T14:31:47Z

Energy suppliers have been in the spotlight this week after a cross-party panel of MPs criticised them for failing to offer cheaper energy deals more than once every two to three months. This comes after energy regulator, Ofgem, released a table of energy suppliers a new league table ranking the ten largest energy suppliers on how many of their customers are on Standard Variable Tariffs (SVTs). SSE has come bottom of Ofgem's new league table. Together with British Gas, which comes second from bottom, the two energy suppliers account for over half of all households on these poor value deals.

Energy suppliers have been in the spotlight this week after a cross-party panel of MPs criticised them for failing to offer cheaper energy deals more than once every two to three months. This comes after energy regulator, Ofgem, released a new league table ranking the ten largest energy suppliers on how many of their customers are on Standard Variable Tariffs (SVTs).

"Big Six" supplier, SSE, is at the bottom of Ofgem's new league table. Together with British Gas, which comes second from bottom, the two energy suppliers account for over half of all households on these poor value deals.

Ofgem's table also shows that SVTs are around £300 more expensive than the cheapest deals on the market. The high number of customers on standard tariffs is the main driver behind Government's controversial plans to cap energy bills across the market.

Of the ten largest suppliers shown, the three suppliers with the smallest proportion of customers on standard variable tariffs are all independent suppliers - First Utility (which comes top), followed by Ovo Energy and Co-Operative Energy respectively.

First Utility contact customers on SVTs up to 13 times in one year to suggest cheaper, fixed-term energy tariffs.

The decline in the overall number of customers on these tariffs is accelerating thanks to record switching rates in 2017. The total number of switches have climbed 17% from last year to over 5.1m in 2017.

Dermot Nolan, chief executive of Ofgem, said:

"Ofgem's league table shows which suppliers have the most work to do to get all their customers a better deal.
"Some of the larger suppliers have a significantly lower proportion of customers on poor value standard variable deals than SSE, British Gas and E.ON in particular. This shows it is possible to help more of these customers get a better deal and it is unacceptable that so many are still paying too much for their energy."

Are you on a standard tariff? If you are then you are likely to be paying far too much for your energy.

Energylinx offers an instant online comparison and switching service. You can do a quote on our website or by calling 01259 220000.




Over 5m households have switched energy suppliers in 2017

2017-12-18T16:11:31Z

Latest figures from Energy UK show that over 5 million customers have switched electricity suppliers in 2017, topping 2016's figure. In November alone more than 475,000 households switched energy suppliers. This number is up 14% on the same period last year. It is thought that the increase in consumers switching energy suppliers is, in part, due to more energy companies taking part in the Energy Switch Guarantee. SSE, OVO Energy and Utility Warehouse have now all signed up to the Energy Switch Guarantee, which means that over 90% of the market is now covered by the scheme. The Energy Switch Guarantee is an industry-led initiative through which companies' sign up to a series of commitments ensuring customer switches are simple, speedy and safe.

Latest figures from Energy UK show that over 5 million customers have switched electricity suppliers in 2017, topping 2016's figure.

In November alone more than 475,000 households switched energy suppliers. This number is up 14% on the same period last year.

It is thought that the increase in consumers switching energy suppliers is, in part, due to more energy companies taking part in the Energy Switch Guarantee. SSE, OVO Energy and Utility Warehouse have now all signed up to the Energy Switch Guarantee, which means that over 90% of the market is now covered by the scheme. The Energy Switch Guarantee is an industry-led initiative through which companies' sign up to a series of commitments ensuring customer switches are simple, speedy and safe.

There is now more than 55 energy suppliers in the market and last month 24% of switches went to small or mid-tier energy firms.

Ofgem numbers estimate that, in addition to those switching supplier, double that number chnage to a cheaper tariff with their current energy provider. This means that in excess of 12 million households will have actively chosen the best deal for themselves by the end of 2017.

Lawrence Slade, Chief Executive of Energy UK said:

"Over five million customers have now taken action to lower their bills, topping last year's figure and showing how more and more people are realising how quick and easy it is to save money. If you have not done so already, spend a few minutes contacting your own supplier to find a better deal or switch to one of the 55 plus suppliers out there. It will be well worth the effort."

Tina Tietjen, Independent Chair of the Energy Switch Guarantee said:

"We're delighted to welcome three new major suppliers to the Energy Switch Guarantee. It means that even more customers can switch with confidence to suppliers of all sizes covered by the scheme, knowing the process will be simple, speedy and safe."

With so many energy suppliers taking part in the Energy Switch Guarantee and too many housesholds stuck on Standard Variable Tariffs, it's the right time to compare energy suppliers and see what you could save. Energylinx offer an impartial, online energy comparison and switching service. If you would rather speak to someone and see which energy supplier offers the best deal for you then call 01259 220000.




The winner is...

2017-12-15T12:55:09Z

Throughout November Energylinx ran a competition which guaranteed one lucky switcher a brand new Suzuki Celerio. The elated winner was Laura Stansfield from Bradford. Laura had just moved into a new property and needed to find a new energy supplier. After a quick Google search, she found Energylinx. Laura choose Energylinx to switch because it was clear and simple for her to use and it let her filter the results. After selecting a new energy supplier she was happy to let Energylinx organise the switch which made the new house move a little bit easier

(image) Throughout November, Energylinx ran a promotion guaranteeing one lucky switcher a brand new Suzuki Celerio. The elated winner was Laura Stansfield from Bradford.

Laura had moved into a new property and wanted to compare energy suppliers to get the best deal for her new home. After a quick Google search, she found Energylinx.

Laura choose Energylinx to switch through because the website was clear, simple to use and let her filter the results. After selecting a new energy supplier she was happy for Energylinx to organise the switch which made the new house move a little bit easier!

We asked Laura how she found our switching experience:

"Great - really simple, it took only some key data from me and it gave lots of clear results and I could categorise them as I needed. I also liked the fact that when I had selected the switch it sent me all of the information in an email with some PDF attachments - all the information in one place."

Asked if she had any advice for someone considering switching their energy supply that might not have done it before:

"Do it! Put 10/15 minutes aside and really try to understand what you're doing and the results. Do a little bit of research on the suppliers that give good results - cheapest isn't always best! That's why I liked the Energylinx platform, it allowed me to filter by what I was looking for."

Congratulations, Laura... Enjoy driving your new car!

Energylinx will be running similar promotions in 2018, so keep an eye on our website and social media. If you are thinking about switching energy suppliers now, Energylinx offer a free and impartial switching service online or if you would rather discuss your options with one of our advisors, call 01259 220000.

(image)




Energylinx is looking for an Outbound Energy Advisor

2017-12-14T12:01:30Z

Energylinx has an Outbound Energy Advisor vacancy open. Working as an Energy Advisor for an innovative online energy comparison company, you will be instrumental in assisting customers to switch energy supplier. Our new Outbound Energy Advisor will be entitled to 28 days holiday, a workplace pension and access to Perbox as employee benefits scheme. Perkbox offers a range of rewards such as; free mobile insurance, cheap cinema tickets and money off hotels.

Energylinx has an Outbound Energy Advisor vacancy open.

Working as an Energy Advisor for an innovative online energy comparison company, you will be instrumental in assisting customers to switch energy supplier.

Our new Outbound Energy Advisor will be entitled to 28 days holiday, a workplace pension and access to Perbox as employee benefits scheme. Perkbox offers a range of rewards such as; free mobile insurance, cheap cinema tickets and money off hotels.

Main Duties will include:

Calling Hot Lead customers who have made online inquiries both B2C and B2B
Calling existing customers with renewal quotes.
Producing documents/reports using Microsoft software.
Liaising internally with other energy advisors and customer services staff
All other such tasks as may be reasonably expected as instructed by the management team or Call Centre Manager.
Requirements of Position: Good knowledge level of Microsoft Office products - particularly Microsoft Excel
Working hours will be 37.5 hours each week, 9am and 5pm Monday to Friday.
Excellent interpersonal, organisational and communication skills

Personal Qualities

An organised individual able to work to deadlines
Proactive with the ability to work on own initiative
Team Player
Attention to detail
Logical approach to work
Tact and diplomacy
Professional and calm manner

Closing Date
Friday 29th December 2017




Gas prices rise after double blow exposes ageing infrastructure

2017-12-12T16:51:32Z

Homes and businesses throughout the UK could be looking at a potential gas crisis this winter after a series of surprise outages sent gas prices surging - just as demand for heat reaches a high not seen in almost five years. The last week has seen temperatures plummet and snow cover parts of the country. As the nation has had to turn the heating up, the announcement of the shutdown of the North Sea's most important gas pipeline system after a hairline crack was found, followed by an explosion at a major gas processing facility in Austria has caused chaos and disruption to gas supply across Europe.

Homes and businesses throughout the UK could be looking at a potential gas crisis this winter after a series of surprise outages sent gas prices surging - just as demand for heat reaches a high not seen in almost five years.

The last week has seen temperatures plummet and snow cover parts of the country. As the nation has had to turn the heating up, the announcement of the shutdown of the North Sea's most important gas pipeline system after a hairline crack was found, followed by an explosion at a major gas processing facility in Austria has caused chaos and disruption to gas supply across Europe.

Baumgarten Natural Gas Station Blast

An explosion and fire that ripped through Austria's main gas pipeline hub on Tuesday killed one person and injured at least 18 others.

News of the blast sent gas prices in Europe soaring on fears it would restrict supply as winter sets in.
Gas Connect Austria, which operates site, said the hub had been shut down but the blaze had been brought under control. The cause appeared to be a technical fault, it said.

"An explosion occurred this morning before 9:00 a.m. (0800 GMT) on the grounds of the Baumgarten Natural Gas Station," the company said. "The explosion caused a serious fire that has been contained to several small fires."

Oil prices climb as major pipeline shuts for repair to crack

The news of the explosion came hours after oil prices climbed to a new two-and-a-half year high after a major North Sea pipeline was closed for repairs.

Brent crude - which had already been trading around its strongest levels since summer 2015 - surged by 2% to just under $65 a barrel.

Forties pipeline, which carries 40% of North Sea oil and gas, is to be shut down for a couple of weeks while workers repair a crack.

In Britain, Europe's biggest gas market, gas for immediate delivery soared 40% to 95 pence per therm, a level not seen since 2013.

The supply fears lay bare the vulnerability of the UK's ageing energy infrastructure. However, a UK National Grid spokesman said there was sufficient gas supply to meet demand amid multiple outages. We'll be updating this story over the next few days.




Energylinx is looking for an Accounts Assistant

2017-12-12T11:53:11Z

Energylinx is currently looking for an Accounts Assistant. The role is based at our head office in Alloa, Clackmannanshire and offers a competitive salary. Applications close on December 22nd. The Company Established in 2002, Energylinx Limited is one of the UK's largest energy comparison websites. Passionate about saving our customers money on their energy bills, we've have made it our mission to make the process of comparing and switching energy suppliers as straightforward as possible. We run an affiliate partnership programme and have over 5000 partners. We also power the energy platforms for some of the biggest companies in the UK. Our new account assistant will be entitled to 28 days holiday, a workplace pension and access to Perbox as employee benefits scheme. Perkbox offers a range of rewards such as; free mobile insurance, cheap cinema tickets and money off hotels. Energylinx is currently looking for an Accounts Assistant. The role is based at our head office in Alloa, Clackmannanshire and offers a competitive salary. To apply send your CV and covering letter to vacancies@energylinx.com before the December 22nd deadline. The Company Established in 2002, Energylinx Limited is one of the UK's largest energy comparison websites. Passionate about saving our customers money on their energy bills, we've have made it our mission to make the process of comparing and switching energy suppliers as straightforward as possible. We run an affiliate partnership programme and have over 5000 partners. We also power the energy platforms for some of the biggest companies in the UK. Our new account assistant will be entitled to 28 days holiday, a workplace pension and access to Perbox as employee benefits scheme. Perkbox offers a range of rewards such as; free mobile insurance, cheap cinema tickets and money off hotels. The Role This new position of Accounts Assistant has been created to provide the Finance Director with support all aspects of financial and management accounting. The role encompasses transactional processing for both purchases and salesof the business, maintenance of the respective ledgersand improving existing processes, procedures and controls. The role would ideally suit an individual who has experience of working within a small company environment who possesses a broad range of skills and is capable of working under their own initiative. Responsibilities will include: • Preparation and processing of sales invoices. • Credit control including customer credit checks and collections. • Processing supplier invoices to the purchase ledger. • Ensuring the sales and purchase Ledgers are up to date and reconciled monthly. • Ensuring that all payment runs are processed in a timely & efficient manner • Monthly bank reconciliations • Statutory returns to a draft status - National statistics, VAT • Answering any financial queries both internally and externally • Making sure all DD, SO and credit card payments are processed • General ad-hoc duties Skills, Competencies & Qualifications: •Knowledge of Microsoft Office - Intermediate user of Excel and Word •Exposure to Microsoft Dynamics preferred but not essential •Excellent interpersonal, organisational and administrative skills •Ability to engage with senior stakeholders in the business •Excellent verbal and written communication skills Personal Qualities • Good organisational and problem-solving skills • Proactive and ability to work on own initiative • Team Player • Attention to detail • Organised - logical approach to work [...]



'Tis the Season...

2017-12-11T17:14:58Z

Secret Santa is an annual event in the Energylinx office, but this year we decided to do something a little bit different. When one of our energy advisors, Holly, proposed donating gifts to Forth Valley Children's Ward, the team, unanimously, agreed. Everyone put the money that they'd normally spend on one of their colleagues into a donation pot. Once the money had been collected, Energylinx's doubled the amount that we had to spend on gifts. Christmas can be a particularly low-spirited time for poorly children undergoing any treatment in a hospital and we wanted to do something for the local families that will be spending the holidays apart.

(image) Secret Santa is an annual event in the Energylinx office, but this year we decided to do something a little bit different.

When one of our energy advisors, Holly, proposed donating gifts to Forth Valley Children's Ward, the team jumped at the idea. We all put the money that they'd normally spend on one of their colleagues into a donation pot. Once the money had been collected, Energylinx's doubled the amount that we had to spend on gifts.

Christmas can be a particularly low-spirited time for children undergoing any treatment in a hospital and we wanted to do something for the local families that will be spending the holidays apart.

We spoke with the Forth Valley Children's Ward and found out that they didn't have many gifts for teenagers and new-borns. We spent a few hours shopping in Falkirk (Best work day, ever) and then spent a few more hours wrapping everything.

4 members of the Energylinx team went along to the Children's ward; Diane, Deborah Hollie, and Kirstin. The presents will be handed out to any children that spend time on the ward the week of Christmas.

We would like to thank Smyths Toy Store in Falkirk, they were very generous and offered a discount when they found out where the presents were going this meant our money went even further!

Without a doubt, it has been a rewarding experience and looks set to become a new tradition going forward.




Looking for a new job?

2017-12-06T12:37:29Z

Job description Outbound Energy Advisor Energylinx Limited - Alloa, Clackmannanshire - £7.80 per hour, uncapped individual commissions Working as an Energy Advisor for an innovative online energy comparison company, you will be instrumental in assisting customers to switch energy supplier, Main Duties will include: Calling Hot Lead customers who have made online enquiries both B2C and B2B Calling existing customers with renewal quotes. Producing documents/reports using Microsoft software. Liaising internally with other energy advisors and customer services staff All other such tasks as may be reasonably expected as instructed by the management team orCall Centre Manager.

Energylinx is looking to employ a new member of our call centre team at the beginning of 2018.

Job Title: Outbound Energy Advisor

Energylinx Limited - Alloa, Clackmannanshire - £7.80 per hour, uncapped individual commissions

Working as an Energy Advisor for an innovative online energy comparison company, you will be instrumental in assisting customers to switch energy supplier.

Main Duties will include:

Calling Hot Lead customers who have made online enquiries both B2C and B2B
Calling existing customers with renewal quotes.
Producing documents/reports using Microsoft software.
Liaising internally with other energy advisors and customer services staff
All other such tasks as may be reasonably expected as instructed by the management team or Call Centre Manager.

Requirements of Position:
Good knowledge level of Microsoft Office products - particularly Microsoft Excel
Working hours will be 37.5 hours each week, 9am and 5pm Monday to Friday.
Excellent interpersonal, organisational and communication skills

Personal Qualities

An organised individual able to work to deadlines
Proactive with the ability to work on own initiative
Team Player
Attention to detail
Logical approach to work
Tact and diplomacy
Professional and calm manner

Applications to:

Energylinx Limited
The E Centre
Cooperage Way Business Village
Alloa
FK10 3LP

Or email diane.smith@energylinx.com with the subject line "Outbound Energy Advisor"

Closing Date
Friday 29th December 2017




British Gas lose customers after energy price hike

2017-11-24T13:44:20Z

On Thursday British Gas announced that more than 800,000 customers have left them since June, putting shares on tracks for what analyst predict will be the UK's biggest energy supplier's worst day in history. In a trading statement released, British Gas parent company Centrica said it had lost 823,000 customers between June and October. It's thought the customer exodus could be down to an increase of 12.5% for loyal customers in September. The mass departure leaves British Gas with 13.1m accounts, meaning it will still be the market leader even after its rival Big Six supplier's nPower and SSE merge to create a company with 11.5m accounts.

(image) On Thursday British Gas announced that more than 800,000 customers have left them since June, putting shares on tracks for what analyst predict will be the UK's biggest energy supplier's worst day in history.

In a trading statement released, British Gas parent company Centrica said it had lost 823,000 customers between June and October. It's thought the customer exodus could be down to an increase of 12.5% for loyal customers in September.

The mass departure leaves British Gas with 13.1m accounts, meaning it will still be the market leader even after its rival Big Six supplier's nPower and SSE merge to create a company with 11.5m accounts.

After the announcement, Centrica shares dropped 15.5% making it the company's biggest ever one-day fall. Despite a bad second half of 2017, the Big Six supplier expects its full-year adjusted operating profit for 2017 to be broadly in line with the previous year following a £750m "cost efficiency programme".

The company is expected to report an adjusted operating profit of around £80m, down from £221m last year.

Iain Conn, Centrica chief executive, said:

"Although some aspects of our delivery in the second half of 2017 have been disappointing, I remain encouraged by our progress in implementing our strategy.

"The balance sheet has been materially strengthened, and we continue to focus on improving our underlying performance. We have also provided a broad and definitive set of proposals this week to improve the UK energy market for customers and look forward to engaging with the Government and regulator in the coming weeks."

Could you get a better deal for your energy by switching? Energylinx offer a free comparison and switching service. You can arrange an energy switch on our website or by calling one of our advisory on 01259 220000.




Ofgem Updates Standards of Conduct for Energy Suppliers

2017-11-22T15:08:22Z

Last week Ofgem made important changes to standards of conduct for energy suppliers. These are the rules each supplier has to follow to ensure that customers are treated fairly. The news rules clarify the responsibility energy suppliers have to vulnerable customers and the importance of suppliers ensuring all households have the information they need to engage with the market. The new standards put the responsibility on to the suppliers to decide the best way for them to do it and reinforce Ofgem's expectation that customers should be at the heart of the business. Energy suppliers will be responsible for monitoring their customers' experience and must apply a range of methods to make sure they are aware of what their customers need.

Last week Ofgem made important changes to standards of conduct for energy suppliers. These are the rules each supplier has to follow to ensure that customers are treated fairly.

The news rules clarify the responsibility energy suppliers have to vulnerable customers and the importance of suppliers ensuring all households have the information they need to engage with the market. The new standards put the responsibility on to the suppliers to decide the best way for them to do it and reinforce Ofgem's expectation that customers should be at the heart of the business.

Energy suppliers will be responsible for monitoring their customers' experience and must apply a range of methods to make sure they are aware of what their customers need.

Focus on Vulnerable Customers

There is a need to be able to identify signs of vulnerability and then steps need to be taken to give those customers extra support and recognise their specific circumstances.

Ofgem has set a new rule that energy suppliers have a special responsibility for vulnerable customers. Ofgem noted that there had been some improvements in supplier conduct towards vulnerable consumers, but they don't believe it is going fast or far enough.

Many suppliers run extra schemes to help vulnerable customers and this is something that Ofgem wants to see more of.

Helping Customers Make Informed Choices

Different consumers have different needs and need information presented to them in different ways. It is the job of the energy supplier to make sure all consumers can quickly and easily find and understand the information that they are after.

Ofgem believes the energy industry currently isn't as good as others at communicating with customers and suppliers need to seriously consider the purpose, channel, content, presentation, volume and frequency of the information that they provide.

Some of Ofgem's toughest enforcement penalties have been a result of supplier failure to meet these Standards, which have been in place since 2013, and the rules now play a larger role in how they regulate supplier conduct.

Ofgem will be watching closely to ensure that suppliers are teaching customers fairly and stand ready to act if they don't.




British Gas to end its Standard Variable Tariff

2017-11-20T12:11:42Z

The UK's biggest energy supplier has announced plans to scrap its standard variable tariff (SVT) before April 2018 for all new customers. British Gas has taken this decision after energy regulator, Ofgem, announced draft legislation designed to lower the cost of energy bills. E.On has already said SVTs will no longer be the default option for customers coming to the end of their existing tariffs. SVTs tend to be the most expensive energy tariffs. British Gas say that 67% of their customers are currently on their SVT, which is about 5 million households.

The UK's biggest energy supplier has announced plans to scrap its standard variable tariff (SVT) before April 2018 for all new customers.

SVTs tend to be the most expensive energy tariffs. British Gas say that 67% of their customers are currently on their SVT, which is about 5 million households.

British Gas has taken this decision after energy regulator, Ofgem, announced draft legislation designed to lower the cost of energy bills. E.On has already said SVTs will no longer be the default option for customers coming to the end of their existing tariffs.

Announcing the change, Iain Conn, chief executive of British Gas parent firm Centrica, said:

"We have long advocated that the end of the Standard Variable Tariff is the best way to encourage customers to shop around for the best energy deal."

"We will contact all of our customers at least twice a year to encourage them to move away from the SVT."

British Gas contacted all its SVT customers in the first half of 2017, and it says that 10% switched away from the tariff.

The company has also said it will:

• Provide new offers "to respond to customers' changing needs"
• Proactively offer customers a choice of fixed-term tariffs at the end of their contract
• Introduce a new fixed-term default tariff
• Contact customers on legacy Standard Variable Tariffs and offer them better deals
• Introduce simpler bills for all customers
• Improve customer service

Are you currently on a standard variable tariff? Chances are you are paying too much for your energy. See what you could save by using our simple, online comparison and switching service. If you would like to speak to someone about your options you can call 01259 220 000. Any customers that switch with Energylinx throughout November will be entered into a prize draw to win a brand new Suzuki Celerio.