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UK Energy Industry News



Modified: 2016-11-29T23:39:00Z

Copyright: Copyright (c) 2016, ken
 



Co-operative Energy takes over from GB Energy

2016-11-29T23:39:00Z

The Co-operative Energy has today written out to all customers of GB Enegy to advise them that with effect from the 30th November that reached an agreement with GB Energy and Ofgem to take over responsibility for customer's energy accounts, and are reassuring customers that they will have continuity of supply They have confirmed that they will honour current contracts and price until it is due to expire.

The Co-operative Energy has today written out to all customers of GB Enegy to advise them that with effect from the 30th November that reached an agreement with GB Energy and Ofgem to take over responsibility for customer's energy accounts, and are reassuring customers that they will have continuity of supply

They have confirmed that they will honour current contracts and price until it is due to expire.

They have promised to contact customers before their tariff expires advising them what they need to do at that point.

Customer services will continue to be provided by the same GB Energy teams who will be using the same systems. This should hep reduce any disruption to the level of service that they wish to offer. To that end they are increasing the number of customer services advisors.

And, finally they have stated We are developing more detailed plans, working closely with Ofgem, and we will contact you again before 15th December 2016 with an update on our progress.

Energylinx will be providng regular updates as we know more.

In the meantime if you wish to see how good Co-operative Energy tariffs are compared with GB Energy please use our 100% impartial energy price comparison. Remembering though that Co-Operative Energy have confirmed that existing deals will be honoured until they are due to expire




GB Energy ceases trading

2016-11-26T22:54:16Z

On the 26th November GB Energy have announced that they have ceased trading. Their statement reads: "Due to swift and significant increases in energy prices over recent months and, as a small supplier our inability to forward buy energy to...

On the 26th November GB Energy have announced that they have ceased trading.

Their statement reads: "Due to swift and significant increases in energy prices over recent months and, as a small supplier our inability to forward buy energy to allow us to access the best possible wholesale prices, means that the position of the business has become untenable and as such we will now be entering a process overseen by Ofgem to move you to a new supplier."

What does this mean for any customer of GB Energy?
Firstly do not panic as your gas and electricity will not be cut off. This will continue as normal and Ofgem, the industry regulator, will appoint a new supplier to take over your supplies.

What you should do?
Await to hear from Ofgem or use Energylinx to search for a new energy contract to replace the one you have with GB Energy.

Click this link if you wish to see how competitive GB Energy is for current energy deal compared with the rest of the market.




Half a Million Customers Switched Energy Supplier in October

2016-11-15T15:10:26Z

According to Energy UK's recent switching data, there was a three-year record high for switching in October. 577,810 customers switched energy supplier last month, 53% more than in September 2016. Energy UK's latest figures show that 92,632 customers switched to a small supplier, which is 9%t of all switches in October.

(image) According to Energy UK's recent switching data, there was a three-year record high for switching in October. 577,810 customers switched energy supplier last month, 53% more than in September 2016.

Energy UK's latest figures show that 92,632 customers switched to a small supplier, which is 9%t of all switches in October.

Lawrence Slade, chief executive of Energy UK, said:

"With the Energy Switch Guarantee - launched by the industry in June - customers are clearly feeling more confident to switch. That's why last month, over half a million people took control of their energy bills. Join them and save hundreds of pounds a year.

It only takes a few minutes to find the right deal. More than 40 suppliers are offering many deals under £1,000, so take advantage."

What are you waiting for? Energylinx is an Ofgem accredited comparison website. We offer a free and impartial energy switching service. See what you could save today!




Which? Announce "Fair Energy Prices" Campaign

2016-11-08T14:32:30Z

Four months on from the market investigation that found consumers are collectively overpaying by £1.4 billion for their energy, Which? is challenging energy companies to show how they are engaging with their customers stuck on the worst deals. Around 16 million people - over half (58%) of energy customers - are stuck on standard variable tariffs (SVT) with a 'Big Six' provider, the default and usually most expensive tariff. The Competition and Markets Authority (CMA) has said that more must be done to get energy companies to engage with these customers. Yet, new Which? research has found that three-quarters (74%) of people said they have not been contacted by their supplier about changing their tariff in the four months since the inquiry was completed.

(image) Four months on from the market investigation that found consumers are collectively overpaying by £1.4 billion for their energy, Which? is challenging energy companies to show how they are engaging with their customers stuck on the worst deals.

Around 16 million people - over half (58%) of energy customers - are stuck on standard variable tariffs (SVT) with a 'Big Six' provider, the default and usually most expensive tariff. The Competition and Markets Authority (CMA) has said that more must be done to get energy companies to engage with these customers. Yet, new Which? research has found that three-quarters (74%) of people said they have not been contacted by their supplier about changing their tariff in the four months since the inquiry was completed.

Which? also found that nearly nine in ten (86%) people said they think it is the energy companies responsibility to help customers better understand their energy usage and nine in ten (89%) say it is the energy companies responsibility to make sure they adequately understand their bill.

Which? is calling on all energy companies to find new ways of getting customers stuck on poor value deals to move. Our 'Fair Energy Prices' campaign is challenging the energy companies to publish plans by 31st January 2017 detailing how they will engage standard tariff customers and take immediate action this winter to deliver against this plan.

Which? will be publishing a scorecard to track the responses from the energy companies. The Government and the regulator must be ready to act if companies fail to deliver for their customers.

Lawrence Slade, chief executive of Energy UK, said of the campaign announcement

"Over recent weeks' Which? and others have challenged energy companies to set out what they will do for consumers 'stuck' on standard variable tariffs.

"While we would question whether people are really 'stuck' on standard tariffs, the industry is committed to help people benefit from the greatest intensity of competition there has ever been in the energy market.

"It is important that trusted voices help people realise the benefits of competition and the ease of switching. If people are told continually that they are stuck, we shouldn't be surprised if they act as if they are stuck. In fact, it has never been easier to switch to a good deal - which in some cases could save households £300 per year."

As a result of the CMA's report in to the energy industry, OFGEM, the industry regulator, are introducing a number of major reforms to make it easier for people to get the benefits of a competitive market.

Energy companies are working with Ofgem and others to implement CMA remedies over the coming months. Individual companies will of course do more and we welcome the fact that Which? will highlight what companies are doing and what more could be done.




Energy Saving Week 2016

2016-10-31T16:11:13Z

Energy Saving Week launched on Monday 31st October. It is a national campaign to help people cut their fuel bills and get all the financial support they are entitled to. The week focuses on raising public awareness of how to switch energy supplier or tariff to get the best deal and make homes energy efficient. This is the sixth Big Energy Saving Week and is a partnership between Citizens Advice, the Energy Saving Trust and the Department of Business, Energy and Industrial Strategy with the support of numerous organisations, charities and companies.

(image) Energy Saving Week launched on Monday 31st October. It is a national campaign to help people cut their fuel bills and get all the financial support they are entitled to.

The week focuses on raising public awareness of how to switch energy supplier or tariff to get the best deal and make homes energy efficient. This is the sixth Big Energy Saving Week and is a partnership between Citizens Advice, the Energy Saving Trust and the Department of Business, Energy and Industrial Strategy with the support of numerous organisations, charities and companies.

There are events throughout the country, click here to see where the closest event to you is.

Energylinx provide a free and impartial comparison and switching service. To see what you could save on your energy bills click here or call 01259 220000.




ScottishPower Launch New Fixed Price Tariff

2016-10-27T11:18:43Z

ScottishPower has launched a new fixed price energy tariff, Help Beat Cancer Fixed Price Energy January 2019, in partnership with Cancer Research UK. The partnership between ScottishPower and Cancer Research UK began in 2012 and was renewed for another 3 years in 2015. So far, ScottishPower has raised more than £9million for cancer research.

(image)

ScottishPower has launched a new fixed price energy tariff, Help Beat Cancer Fixed Price Energy January 2019, in partnership with Cancer Research UK.

The partnership between ScottishPower and Cancer Research UK began in 2012 and was renewed for another 3 years in 2015. So far, ScottishPower has raised more than £9million for cancer research.

Key Features of Help Beat Cancer Fixed Price Energy January 2019:

• Fixed energy prices until the end of January 2019

• At an average dual fuel bill value of just £942*

• No exit fees

A dual fuel customer that signs up to this new tariff is just £4 per month more versus ScottishPower's current Online Fixed Saver November 2017 v2* tariff (which has exit fees of £30 per fuel), whilst providing over a year's longer price protection.

What's more, ScottishPower will make a donation to Cancer Research UK for every month a customer is on the tariff, up to a maximum of £5 per fuel per annum, until the end of the tariff term

Energylinx can compare every energy tariff on the market and find out if Help Beat Cancer Fixed Price Energy January 2019 can save you money.

*Based on a GB average dual fuel domestic customer using Ofgem typical annual consumption of 3,100kWh of Standard Rate electricity and 12,500kWh of gas each year and paying by monthly Direct Debit for the period ending 31 November 2017.




Over 3 million households have switched energy supplier in 2016

2016-10-21T13:50:51Z

Nearly 400,000 (376,511) households switched electricity supplier in September 2016. This is a 21% increase compared to September 2015; and brings the total number of switches to over three million (3,377,317) so far this year. Energy UK's latest electricity switching data also shows that over 70,000 customers switched to a smaller supplier last month. This is 19% of all switches. Lawrence Slade, chief executive of Energy UK, said:

(image) Nearly 400,000 (376,511) households switched electricity supplier in September 2016. This is a 21% increase compared to September 2015; and brings the total number of switches to over three million (3,377,317) so far this year.

Energy UK's latest electricity switching data also shows that over 70,000 customers switched to a smaller supplier last month. This is 19% of all switches.

Lawrence Slade, chief executive of Energy UK, said:

"I urge everyone to spend a few minutes to make sure they are on the best deal before winter hits. Join millions of people that have already saved hundreds of pounds so far in 2016. Deals are coming to an end every month so don't miss out on over 100 deals under £1,000.

The energy market is more competitive than it has ever been. With over 40 suppliers in the market and with the Energy Switch Guarantee in place customers should reap the benefits."

If you're on one of the following tariffs then it will end on the 31st of October:

• Co-operative Energy Fair & Square October 2016 - Paperless
• First Utility Energylinx Collective Switch October 2016 - Paperless
• First Utility iSave Fixed October 2016 (v28) - Paperless
• First Utility iSave Fixed October 2016 - Paperless
• First Utility iSave Fixed October 2016 v2 - Paperless
• First Utility The Big Deal October 2016 - Paperless
• Flow Energy Connect 2 - Paperless
• Flow Energy Connect 3 - Paperless
• npower Fixed Energy Online October 2016 - Paperless
• npower Online Price Fix October 2016 - Paperless
• Sainsbury's Energy Fixed Price October 2016 - Paper and Paperless
• Sainsbury's Energy Price Freeze October 2016 - Paper and Paperless
• Sainsbury's Energy Price Promise October 2016 - Paper and Paperless
• ScottishPower Online Fixed Price Energy October 2016 - Paperless

To avoid paying too much for your energy, Compare and switch with Energylinx today.




Energy Round-Up

2016-10-06T14:16:59Z

A brief recap of what's been happening in the energy industry over the last 7 days. Loyal Energy Customers Left out from Cheapest Tariffs (Saturday 1st October) Four of the "Big Six" energy suppliers won't put existing customers on their cheapest tariffs. With the lowest priced deals only being available to new customers. In some cases the deals for existing customers are hundreds of pounds more a year. The four companies, E.ON, EDF, SSE and British Gas said they were simply responding to changes in the market. While the British Gas tariff has now been withdrawn, other suppliers are still restricting their offers to new customers only. Such deals were originally banned by the regulator Ofgem in April 2014. Following a recommendation from the Competition and Markets Authority (CMA) in April this year, Ofgem let it be known it would no longer enforce these rules. Ken Geddes, the chief executive of Energylinx, the largest energy price comparison business in the UK was "gob-smacked" on finding out how large the difference in cost new customers pay in comparison to existing customers. Mr Geddes tested a new-customer-only tariff from E.ON, launched in mid-September. He first applied as an E.ON customer and then as a customer of another company. The difference in the two prices he got from E.ON was £260. "Having spent over a decade doing this job, I don't think I've ever seen that differential", Mr Geddes told the BBC. "I'm just gob-smacked as to the difference in price". Not all major energy suppliers plan to offer such tariffs. A brief recap of what's been happening in the energy industry over the last 7 days. Loyal Energy Customers Left out from Cheapest Tariffs (Saturday 1st October) Four of the "Big Six" energy suppliers won't put existing customers on their cheapest tariffs. With the lowest priced deals only being available to new customers. In some cases the deals for existing customers are hundreds of pounds more a year. The four companies, E.ON, EDF, SSE and British Gas said they were simply responding to changes in the market. While the British Gas tariff has now been withdrawn, other suppliers are still restricting their offers to new customers only. Such deals were originally banned by the regulator Ofgem in April 2014. Following a recommendation from the Competition and Markets Authority (CMA) in April this year, Ofgem let it be known it would no longer enforce these rules. Ken Geddes, the chief executive of Energylinx, the largest energy price comparison business in the UK was "gob-smacked" on finding out how large the difference in cost new customers pay in comparison to existing customers. Mr Geddes tested a new-customer-only tariff from E.ON, launched in mid-September. He first applied as an E.ON customer and then as a customer of another company. The difference in the two prices he got from E.ON was £260. "Having spent over a decade doing this job, I don't think I've ever seen that differential", Mr Geddes told the BBC. "I'm just gob-smacked as to the difference in price". Not all major energy suppliers plan to offer such tariffs. Scottish Power's Colin McNeil, Commercial Director: "These tariffs must stop. We must recognise that we are still not a trusted industry, and perceived sharp practices do the industry no favours." "Any of our customers can switch freely to any of our tariffs at any time." The four energy companies which have offered the new-customer only tariffs, E.ON, EDF, SSE and British Gas, all say that they are responding to changes in the energy market and that their new tariffs are part of a strategy to serve a wide range of customers. Ofgem's chief executive Dermot Nolan said that Ofgem had acted on the CMA's recommendation "to make energy competition more similar to telecoms because on the whole that will mean lower prices and better deals for consumers" Prime Minister[...]



ScottishPower is changing the way we buy energy

2016-09-23T12:50:10Z

In a response to customer feedback calling for more transparency, simpler billing and greater convenience, ScottishPower are using new technology to put customers in control of their energy spend. Simplifying the way customers purchase gas and electricity, the energy supplier will be launching 'PowerUp'. Using a model similar to how people fill up their cars at the petrol station, for the first-time ever, consumers will be able to purchase 'days' of gas and electricity, with an app that allows them to keep an eye on their gauge, to manage their usage. PowerUp allows customers to buy fuel in packages from one day to a month, up to 180 days, upfront at a set price. Customers will track their usage via a new app, allowing them to easily understand their total spend in relation to what they use and how much they pay on a daily basis. There will be no 'standing charges' for customers paying via PowerUp, so if no energy is used on a given day, no charges will be applied. PowerUp will initially be exclusively available to ScottishPower customers, from early October 2016. In a response to customer feedback calling for more transparency, simpler billing and greater convenience, ScottishPower are using new technology to put customers in control of their energy spend. Simplifying the way customers purchase gas and electricity, the energy supplier will be launching 'PowerUp'. Using a model similar to how people fill up their cars at the petrol station, for the first-time ever, consumers will be able to purchase 'days' of gas and electricity, with an app that allows them to keep an eye on their gauge, to manage their usage. PowerUp allows customers to buy fuel in packages from one day to a month, up to 180 days, upfront at a set price. Customers will track their usage via a new app, allowing them to easily understand their total spend in relation to what they use and how much they pay on a daily basis. There will be no 'standing charges' for customers paying via PowerUp, so if no energy is used on a given day, no charges will be applied. PowerUp will initially be exclusively available to ScottishPower customers, from early October 2016. Neil Clitheroe, Global Retail Director said: "Energy bills can be complicated, with customer research showing that 6 in 10 people don't fully understand how their bill is calculated. Kilowatt hours, therms and calorific values are not terms that are easy to understand. Energy bills have consistently been voted the most confusing bills that consumers receive. Currently most people either pay a flat amount each month by direct debit or receive a quarterly bill in arrears. Either way there is very little connection between actual energy usage and how much a customer pays. Both of these factors have helped contribute to many customers feeling disengaged from their energy usage and indeed their energy supplier. But filling up a car at the petrol station is different. When we top up, we don't tend to think about the 40 litres of unleaded in the tank - instead we think about the £50 that it has cost and how long it will last. Yet we all know that if we travel a bit further or faster than usual, that it will last a bit less than usual. Our fuel gauge then keeps us right in terms of when we next need to top up. Customers are far more engaged with efficiently managing their petrol consumption, and we think that will work for gas and electricity at home. PowerUp is the start of the age of personalised tariffs, and will use real consumption data to calculate a personal daily price. We believe it will encourage customers to be more conscious of their energy usage, because they will want to make their days last longer." The launch of PowerUp reinforces ScottishPower's commitment to ensuring that existing customers get access to the best tariffs and products. PowerUp packages [...]



Prepayment Meter Installation Charges Should be Capped

2016-09-14T15:20:05Z

When a customer falls in to debt with their energy supplier, the supplier can force them on to a pre-payment meter and then charge them up to £900 for the installation. Energy regulator, OFGEM, has now said that UK consumers that are forced to install pre-payment energy meters should be charged a maximum fee of £150. A proposal that has been welcomed by consumer charity, Citizens Advice.

(image) When a customer falls in to debt with their energy supplier, the supplier can force them on to a pre-payment meter and then charge them up to £900 for the installation.

Energy regulator, OFGEM, has now said that customers who are forced to install prepayment energy meters should be charged a maximum fee of £150. A proposal that has been welcomed by consumer charity, Citizens Advice.

Who does this apply to

As many as 4.5 million people use prepayment meters for electricity, while 3.5 million use them for gas.
Prepayment customers also face higher energy bills. Earlier this year the Competition and Markets Authority recommended that customers on prepayment meters should have their energy prices capped. This will come in to effect in April 2017 and households are expected to save £75 a year as a result.

At the moment, energy suppliers must come to an agreement with a customers that fall into debt. If no arrangement is sorted, then the energy supplier can apply to a magistrate's court for a warrant to install a prepayment meter. If given permission to install the meter then, by law, they can charge for the cost of putting it in. Some suppliers don't charge anything but others can charge as much as £900 when the court costs are included.

The New OFGEM Proposal

OFGEM have suggested that customers who've had a repayment meter forced upon them, should only pay between £100 and £150. The most vulnerable customers, many of whom this applies to, should not pay anything.

Gillian Guy, the chief executive of Citizens Advice said of the announcement
"Capping the warrant charges and ending them altogether for vulnerable customers will help to stop people being pushed further into debt when they are already struggling to manage their costs"

Rachel Fletcher, OFGEM's senior partner for consumers and competition comments:

"It's deeply unfair that struggling customers get hit with high warrant costs when they're already grappling with debt, doubly penalising them. Ofgem's role is to protect every consumer, including the most vulnerable. Suppliers need to help customers manage their debts.

Suppliers need to ensure that PPMs are only installed under warrant as an absolute last resort. Where they are needed, our proposals will protect customers by limiting PPM warrant charges for all customers and removing them for the most vulnerable."

You should be aware that if you're in debt with your current supplier then you can still switch energy suppliers, as long as the debt in less than £500. To find out more about your options call one of our advisers on: 01259 220000. You can also arrange a switch online. Energylinx offer a free and impartial comparison and switching service.




Smaller Energy Suppliers Suffer After Energy Price Surge

2016-08-31T13:01:53Z

There is a new trend emerging in the energy industry, as the UK's "Big Six" Energy Suppliers start to claw back customers from their smaller rivals. Figures from trade group EnergyUK show that the percentage of switchers moving from a large to a small supplier fell in June to the lowest numbers since March 2015. It's thought that independent suppliers are struggling to cope with more than 20% recovery in prices for winter since April. With commodity prices bouncing back, the discount that smaller supplier can offer against the bigger suppliers is shrinking and several small suppliers have now put their energy prices up to cover their wholesale costs. In 2015, wholesale energy prices dropped as much as 30% and small energy suppliers took advantage of this as they were able to slash tariffs. Large suppliers typically buy a few years ahead, locking in prices over a longer period, meaning they can't cut average prices as quickly.

There is a new trend emerging in the energy industry, as the UK's "Big Six" Energy Suppliers start to claw back customers from their smaller rivals.

Figures from trade group EnergyUK show that the percentage of switchers moving from a large to a small supplier fell in June to the lowest numbers since March 2015. It's thought that independent suppliers are struggling to cope with more than 20% recovery in prices for winter since April.

With commodity prices bouncing back, the discount that smaller supplier can offer against the bigger suppliers is shrinking and several small suppliers have now put their energy prices up to cover their wholesale costs.
In 2015, wholesale energy prices dropped as much as 30% and small energy suppliers took advantage of this as they were able to slash tariffs. Large suppliers typically buy a few years ahead, locking in prices over a longer period, meaning they can't cut average prices as quickly.

As a result, data from EnergyUK showed that customers rushed to find better-priced deals. In March 2016 a record 206,419 customers switched from a large to a small supplier. A trend that has started to reverse.
In July, RWE won more than 200,000 new British customers, returning its customer base to end-2015 levels. SSE, the UK's second-biggest supplier reduced customers to 50,000 between March and June, from 90,000 lost over the same period last year.

Analyst at Morgan Stanley have a warning for smaller suppliers:

"Over the next few years, after the recent increase in commodity prices, the prevailing conditions may not be so helpful. We expect the independent suppliers to be a lasting phenomenon, but we suspect that it may get tougher for them to continue taking market share as they have done since 2013".

The bank added that small suppliers have also been exempt from many of the environmental charges levied against the largest suppliers in the market, and have avoided the billing issues suffered by suppliers including Npower and Scottish Power.

To view the report by EnergyUK click here.

There is a simple way of finding out which energy supplier could save you the most money and it only takes two minutes. Energylinx is an OFGEM accredited comparison website that compares every energy tariff on the market - ensuring that you don't miss out on the best deal. Click here to be taken to our impartial and free comparison and switching tool.




Thousands of customers due a refund after gas meter reading errors

2016-08-15T16:21:29Z

Energy suppliers have been ordered to refunds thousands of gas customers affected by a meter reading error. This mistake has been caused by energy companies confusing older imperial meter measurements with modern metric ones and it is believed several thousand households have been overcharged. An OFGEM spokesperson told the BBC that they have written to all energy suppliers to identify any customers that this mistake may affect and to arrange refunds where appropriate. In the cases where customers have been undercharged there will be no further payment. OFGEM said the mistake had been caused by human error with E.ON being the first supplier to become aware of the problem. The energy suppliers said they had overcharged 350 of their customers. However, other companies may also have been affected. Suppliers have been ordered to identify any customers who have been overcharged by Friday this week.

Energy suppliers have been ordered to refunds thousands of gas customers affected by a meter reading error.
This mistake has been caused by energy companies confusing older imperial meter measurements with modern metric ones and it is believed several thousand households have been overcharged.

An OFGEM spokesperson told the BBC that they have written to all energy suppliers to identify any customers that this mistake may affect and to arrange refunds where appropriate. In the cases where customers have been undercharged there will be no further payment.

OFGEM said the mistake had been caused by human error with E.ON being the first supplier to become aware of the problem. The energy suppliers said they had overcharged 350 of their customers. However, other companies may also have been affected. Suppliers have been ordered to identify any customers who have been overcharged by Friday this week.

Industry sources told the FT that some people may have underpaid by 60% as a result of the error but those who were overcharged may have paid in excess of 130% more than they should have.

Trade body Energy UK said firms were "working hard" to address the issue.

The trade association, which represents the major energy companies, said "detailed analysis" showed" an extremely small number of accounts" had been affected.

"Any customer affected will be contacted shortly by their supplier and where there has been overcharging, a refund will be issued as quickly as possible," it added.




Energy Switching Figures July 2016

2016-08-12T08:41:00Z

Usually when the schools go on holiday, less households switch their energy supply - not this summer! Over 300,000 (333,653) people switched electricity supplier in July, which is a record high for July and a 22% increase from July 2015. This brings the total number of electricity switches to over two and a half million (2,658,437) so far in 2016. July's data shows 76,174 customers switched to small and mid-tier suppliers in July, which is 23% of all switches.

(image)

During the school holidays, UK households are less likely to switch their energy supply - not this summer!

Over 300,000 (333,653) people switched electricity supplier in July, which is a record high for July and a 22% increase from July 2015. This brings the total number of electricity switches to over two and a half million (2,658,437) so far in 2016.

July's data shows 76,174 customers switched to small and mid-tier suppliers in July, which is 23% of all switches.

Movement between Supplier Groups

• 42% of switches were between larger suppliers; British Gas, EDF, E.ON, Npower, Scottish Power and SSE.
• 35% of households switching left a larger supplier to go to a small or mid-tier energy supplier.
• 13% of switches were from small to mid-tier suppliers to larger suppliers.
• 10% of switches were between small and mid-tier suppliers

Lawrence Slade, chief executive of Energy UK said:

"It is fantastic to see customers shopping around over the summer months when energy bills are the last thing on the minds of most people. More than 40 suppliers are offering some great deals especially for those who haven't switched for several years and could potentially save hundreds of pounds. It is easy, safe and quick to switch supplier and the new Energy Switch Guarantee is designed to increase customer confidence in the process."

Wondering what you could save on your energy bills, look no further. Energylinx offer a free and impartial comparison and switching service. Unsure how to arrange the transfer online? Our excellent advisors will go through the transfer for you, just call 01259 220000. Our new opening hours are Monday to Friday 8am-8pm, Saturday 9am-5pm and Sunday 10am-5pm.




OFGEM's Energy Shake Up - is it Enough?

2016-08-04T10:56:11Z

On the back of the two-year CMA investigation in to the gas and electricity market, OFGEM has announced new plans designed to increase competitiveness and make the energy market fairer for all. According to the CMA's investigation, two thirds of households are paying over the odds for their energy compared to those who have switched suppliers, actively seeking a cheaper deal. It warned that 70% of customers were on the more expensive "default" standard variable tariff. The investigation ended in June and Energylinx think it is excellent to see OFGEM quickly taking forward the CMAs recommendations to increase competition and reach people who aren't engaged in the market. The Changes By introducing a cap on prepayment meters, the first of OFGEMs changes should save four million UK households around £75 a year. This will begin in April and will end in 2020. In an attempt to engage customers who don't regularly compare and switch their energy tariff, the regulator will also be trialling more effective prompts to encourage customers to switch. Other proposals include working with suppliers to help "disengaged" customers shop around. As part of this OFGEM has revealed plans to pilot a database service in 2017, which will allow rival suppliers to offer those customers on standard variable rates for three years, better value deals. OFGEM has plans to roll out smart meters to every household in the UK by 2020, and to make switching suppliers faster and easier and drive down energy bills. Is it enough? Whilst any shake-up of the energy industry is welcomed, many have questioned whether this is enough to encourage customers who just don't bother switching. Consumers are constantly told of the benefits of switching energy supplier. They hear it from the government, consumer groups, energy suppliers, and energy comparison websites but for the majority this falls on deaf ears. "The Disengaged" as CMA refer to them, tend to be on low incomes, have few qualifications, are tenants or are aged over 65. So, pensioners all around the country and those on the breadline aren't engaging with the industry. They aren't doing the one simple thing that could have a massive impact on their energy bills and the latest OFGEM report has been criticised for "not going far enough" for them. Ed Kamm, managing director of First Utility, told the BBC that one problem with the proposals was that they were 'helping those who already shop around and doing little to properly help those who are continuing to pay much more than they need to or should'. On the back of the two-year CMA investigation in to the gas and electricity market, OFGEM has announced new plans designed to increase competitiveness and make the energy market fairer for all. According to the CMA's investigation, two thirds of households are paying over the odds for their energy compared to those who have switched suppliers. It warned that as much as 70% of customers were on the more expensive "default" standard variable tariff. The investigation ended in June and Energylinx think it's great to see OFGEM quickly taking forward the CMAs recommendations to increase competition and reach people who aren't engaged in the market. The Changes By introducing a cap on prepayment meters, the first of OFGEMs changes should save four million UK households around £75 a year. This will begin in April and will end in 2020. In an attempt to engage customers who don't regularly compare and switch their energy tariff, the regulator will also be trialling more effective prompts to encourage customers to switch. Proposals include working with suppliers to help "disengaged" customers shop around. As part of this OFGEM has revealed plans t[...]



Energylinx Pass Confidence Code Audit 2016

2016-07-19T10:41:31Z

Energylinx is one of eleven OFGEM accredited price comparison websites. Every comparison site that is accredited by OFGEM is governed by the regulators Confidence Code. This is a set of key principles that members must follow to operate their service. OFGEM carry out checks of all its Confidence Code members to ensure that they continue to operate to their standards. One of these checks takes the form of an annual website audit, the last audit took place in April 2016 with Energylinx meeting or exceeding every requirement across the board. Here is a summary of what OFGEM are looking for in their audit: Energylinx is one of twelve OFGEM accredited price comparison websites. Every comparison site that is accredited by OFGEM is governed by the regulators Confidence Code. This is a set of key principles that members must follow to operate their service. OFGEM carry out checks of all its Confidence Code members to ensure that they continue to operate to their standards. One of these checks takes the form of an annual website audit, the last audit took place in April 2016 with Energylinx meeting or exceeding every requirement across the board. The audit looks at three key areas; impartiality, pricing and that Energylinx offers customers a comparison of the whole market. Impartiality We want our customers to have the full picture. Whether you get a quote online or over the phone, Energylinx will always show every tariff that is available to you. We are completely impartial and will show you price plans from every single energy supplier in the market, regardless of whether they pay us a commission or not. The list of suppliers that pay us commission is clearly listed on our website. Our results are displayed in order of who is the cheapest based on the information you provide to us. The only way an energy supplier can top the results page is if their energy prices are the most competitive. Our customers can rest assured that Energylinx are completely impartial, and that by default we will make them aware of who offers them the biggest saving - not us the most commission! Accurate Pricing The pricing team at Energylinx are brilliant. There is now 44 domestic energy suppliers on the market, all with multiple tariffs. The pricing team guarantee that our gas and electricity price database is accurate; and that any new tariff changes are updated the same working day. Our pricing time work hard to ensure Energylinx customers are seeing up to date pricing and making a decision about their gas and electricity tariff based on accurate and correct information. Comprehensive Our database includes every single tariff available in the market from every licensed domestic energy supplier. You won't be able to find any tariffs on any other sites that we don't include within our comparison, allowing you to make a fully informed choice when comparing energy prices with Energylinx. If we don't have a commercial agreement in place with an energy supplier, then you will be able to contact the supplier directly to take advantage of the tariff. Energylinx strive to be able to allow our customers to arrange a transfer to every energy supplier, but sometimes this isn't possible. You can rest assured, however, that we will always inform you of a tariff. According to OFGEM, 60% of energy users have never pursued switching companies - meaning that homeowners in the UK could be overpaying their energy bills by over £4 billion every year. If you or anyone you know feels as if they could be paying too much for their energy bills, then use our free and impartial energy comparison tool - which is 100% approved by OFGEM. [...]