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Libsyn Support

Support Hours M-F 9A - 5P EST

Last Build Date: Wed, 26 Apr 2017 15:37:19 +0000


Database Maintenance – Wednesday – March 22nd

Mon, 20 Mar 2017 17:00:35 +0000

We’ll be performing some maintenance on our main database cluster at 9AM EST on Wednesday March 22nd.  During this maintenance period we will be putting the system into maintenance mode.  This will prevent access to the publishing platform and will delay the release of any scheduled episodes until after the system is brought back out […]

March 14, 2017 – Publishing Temporarily Unavailable

Tue, 14 Mar 2017 13:26:55 +0000

Our team has located and is isolating issues regarding publishing of new content and accessing of the Libsyn dashboard. These issues were caused by a severe system delay on our back end. As these issues would cause errors in publishing of new content, we’ve enacted our maintenance mode to prevent errored posts while we work to […]

January 9th, 2017 – Stats Delay

Mon, 09 Jan 2017 23:13:38 +0000

[6PM EST] – Our stats processing is currently running slower than normal and is several hours behind at this time.  We’re investigating the cause and will work towards a solution as quickly as possible. [10PM EST] – We believe the stats processing speed has stabilized now and is running between 2-3 hours behind.  We’re planning to […]

January 4, 2017 – Stats Processing Delay

Wed, 04 Jan 2017 14:39:22 +0000

[9:30 AM EST] – This morning we discovered that one of our stats processing jobs became stuck ~9 hours ago and failed to restart correctly.  We have restarted the process and confirmed that stats processing is running normally again.  We expect the stats processing to catch up over the next 4-5 hours.  We’ll post an […]

Happy Holidays & Holiday Support Hours

Fri, 23 Dec 2016 19:28:16 +0000

Hello, From all of us here at Libsyn we want to wish you all a happy holidays and happy new year!  In observance of the holidays our offices will be closed on December 26 & January 2nd.  From December 27-30 our support staff will be working on a reduced schedule so please be patient and […]

November 21, 2016 – Connectivity Issues

Mon, 21 Nov 2016 14:13:58 +0000

One of the network providers our data center uses is having issues on their network within the UK and elsewhere in Europe this morning.  We’ve had our data center disable that provider for the time being.  This should resolve any connectivity issues users were having.  If you are still having troubles connecting to our services […]

Latency for Subscribers Via iTunes

Mon, 03 Oct 2016 14:05:10 +0000

It has come to our attention that there are issues and latency for subscribers to any RSS feed (Libsyn and non-Libsyn hosted) in the iTunes store. This can cause delays in accessing content for new subscribers as well as obtaining new posts from existing subscribers. We have reached out to iTunes and are currently waiting […]

September 30, 2016 – FTP Connectivity Issues

Fri, 30 Sep 2016 12:58:05 +0000

[8AM EST] – Our FTP server is currently experiencing connectivity issues and will be unavailable for most users.  We’re working with our provider where the FTP server is hosted and will post an update when we hear back from them. [11AM EST] – The network switch connected to our cabinet failed and has been replaced, the […]

September 19, 2016 – Stats Maintenance

Mon, 19 Sep 2016 16:05:24 +0000

[11:30AM EST] – We’re doing some maintenance on our stats system today.  Stats processing is currently paused we’ll update this post as our work progresses. [2 PM EST] – Stats processing is running again now, we’ll update this post once it’s fully caught up. [4 PM EST] – Stats processing is fully caught up at […]

September 8, 2016 – Upload Issues

Thu, 08 Sep 2016 15:25:13 +0000

[11AM EST] – We’re seeing uploads be slow and sometimes fail to one of our cloud storage providers.  We’ve opened a ticket with them and they are aware of the problem and have engineers working on it.  You’ll see this as the ‘processing’ step of uploads takes longer than normal and may fail.  We’ll update this […]