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Libsyn Support



Support Hours M-F 9A - 5P EST



Last Build Date: Fri, 02 Dec 2016 20:05:46 +0000

 



November 21, 2016 – Connectivity Issues

Mon, 21 Nov 2016 14:13:58 +0000

One of the network providers our data center uses is having issues on their network within the UK and elsewhere in Europe this morning.  We’ve had our data center disable that provider for the time being.  This should resolve any connectivity issues users were having.  If you are still having troubles connecting to our services […]



Latency for Subscribers Via iTunes

Mon, 03 Oct 2016 14:05:10 +0000

It has come to our attention that there are issues and latency for subscribers to any RSS feed (Libsyn and non-Libsyn hosted) in the iTunes store. This can cause delays in accessing content for new subscribers as well as obtaining new posts from existing subscribers. We have reached out to iTunes and are currently waiting […]



September 30, 2016 – FTP Connectivity Issues

Fri, 30 Sep 2016 12:58:05 +0000

[8AM EST] – Our FTP server is currently experiencing connectivity issues and will be unavailable for most users.  We’re working with our provider where the FTP server is hosted and will post an update when we hear back from them. [11AM EST] – The network switch connected to our cabinet failed and has been replaced, the […]



September 19, 2016 – Stats Maintenance

Mon, 19 Sep 2016 16:05:24 +0000

[11:30AM EST] – We’re doing some maintenance on our stats system today.  Stats processing is currently paused we’ll update this post as our work progresses. [2 PM EST] – Stats processing is running again now, we’ll update this post once it’s fully caught up. [4 PM EST] – Stats processing is fully caught up at […]



September 8, 2016 – Upload Issues

Thu, 08 Sep 2016 15:25:13 +0000

[11AM EST] – We’re seeing uploads be slow and sometimes fail to one of our cloud storage providers.  We’ve opened a ticket with them and they are aware of the problem and have engineers working on it.  You’ll see this as the ‘processing’ step of uploads takes longer than normal and may fail.  We’ll update this […]



August 24, 2016 – Stats Maintenance

Wed, 24 Aug 2016 14:24:59 +0000

[10AM EST] – We’re conducting maintenance on our stats system today.  The purpose of this is to add additional hardware to our stats cluster, this will improve the performance of both processing and display of stats.  Stats processing is currently paused and the display of stats in the dashboard may become unavailable at times.  We’ll update this […]



July 22, 2016 – Stats Maintenance

Fri, 22 Jul 2016 11:31:48 +0000

[7:30 AM EST] – We’re doing some maintenance on our stats systems today, during this time stats processing is paused.  We’ll update this post as the work progresses. [10 AM EST] – Stats processing has been re-started at this time, we’ll update this post when stats processing is fully caught up. [2:30 PM EST] – At this […]



July 21, 2016 – Upload Issues

Thu, 21 Jul 2016 16:52:13 +0000

[12:50 PM] – We’re experiencing issues uploading to one of our cloud storage partners.  This will result in uploads failing at the ‘processing’ step.  We’ve opened a ticket with them and will update this post when we know more. [1:15 PM] – We believe the issue has been resolved, we’ll continue to monitor the situation.



Publishing Issues

Sat, 16 Jul 2016 13:25:58 +0000

9:25AM EST – We’re aware of and are investigating issues with episodes and content not being properly published and released. We’ll post an update when we know more. [UPDATE 9:45AM EST] – We have episodes releasing again now, there is quite a backlog though so it may take a little while to catch up. [UPDATE 10:20AM […]



July 6, 2016 – Upload Issues

Wed, 06 Jul 2016 21:13:45 +0000

[5PM EST] –We’re seeing upload issues to one of our cloud storage partners.  This may lead to the ‘processing’ step during uploads to be extremely long and possibly error out.  If you need to get your file up ASAP we’d recommend uploading via FTP.  Otherwise please bear with us as we have reached out to […]