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Libsyn Support

Support Hours M-F 9A - 5P EST

Last Build Date: Mon, 16 Oct 2017 13:48:55 +0000


Stats Processing Delay – October 15, 2017

Mon, 16 Oct 2017 03:48:11 +0000

[11:30 PM EST] – Our stats processing system is currently running slower than normal, this is causing delays in user stats updating (including causing newly released episodes to not appear in stats) as the system is running behind.  It’s currently approximately 4 hours behind and we are investigating what is causing the slowdown, leading to the […]

September 14, 2017 – Stats Maintenance

Thu, 14 Sep 2017 14:20:58 +0000

[10AM EST] – We’re performing some maintenance on our stats system today.  During this time stats processing will be paused several times resulting in delays in stats updating. [12:30PM EST] – The maintenance is progressing as scheduled so far, at this time in addition to stats processing being paused the stats display is also disabled.  We’ll […]

Service Accessibility Issues

Thu, 08 Jun 2017 21:16:14 +0000

We are currently experiencing servicing issues with a subset of our servers which may affect media and asset delivery, as well as access to other services such as logging into the Libsyn dashboard. Our server team is working to isolate and resolve this issue as quickly as possible. Additional updates will be posted as they […]

Stats Maintenance

Mon, 22 May 2017 15:47:18 +0000

[11:30 AM EST] – Stats processing is currently paused as we are performing some maintenance on our stats system.  We’ll post further updates as the work progresses. [2 PM EST] – Stats processing is running again now and we expect it to catch up later this evening.

Database Maintenance – Tuesday May 9th @ 2PM EST

Tue, 09 May 2017 17:40:38 +0000

We’ll be performing maintenance on our database systems at 2PM EST today.  We expect this window to be very short but to avoid any issues we will be putting the system into maintenance mode during this time. [2PM EST] – The system is now in maintenance mode.  We’ll post an update when the work has […]

Database Maintenance – Wednesday – March 22nd

Mon, 20 Mar 2017 17:00:35 +0000

We’ll be performing some maintenance on our main database cluster at 9AM EST on Wednesday March 22nd.  During this maintenance period we will be putting the system into maintenance mode.  This will prevent access to the publishing platform and will delay the release of any scheduled episodes until after the system is brought back out […]

March 14, 2017 – Publishing Temporarily Unavailable

Tue, 14 Mar 2017 13:26:55 +0000

Our team has located and is isolating issues regarding publishing of new content and accessing of the Libsyn dashboard. These issues were caused by a severe system delay on our back end. As these issues would cause errors in publishing of new content, we’ve enacted our maintenance mode to prevent errored posts while we work to […]

January 9th, 2017 – Stats Delay

Mon, 09 Jan 2017 23:13:38 +0000

[6PM EST] – Our stats processing is currently running slower than normal and is several hours behind at this time.  We’re investigating the cause and will work towards a solution as quickly as possible. [10PM EST] – We believe the stats processing speed has stabilized now and is running between 2-3 hours behind.  We’re planning to […]

January 4, 2017 – Stats Processing Delay

Wed, 04 Jan 2017 14:39:22 +0000

[9:30 AM EST] – This morning we discovered that one of our stats processing jobs became stuck ~9 hours ago and failed to restart correctly.  We have restarted the process and confirmed that stats processing is running normally again.  We expect the stats processing to catch up over the next 4-5 hours.  We’ll post an […]

Happy Holidays & Holiday Support Hours

Fri, 23 Dec 2016 19:28:16 +0000

Hello, From all of us here at Libsyn we want to wish you all a happy holidays and happy new year!  In observance of the holidays our offices will be closed on December 26 & January 2nd.  From December 27-30 our support staff will be working on a reduced schedule so please be patient and […]