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Libsyn Support

Support Hours M-F 9A - 5P EST

Last Build Date: Thu, 22 Feb 2018 20:45:58 +0000


January 28, 2018 – Stats Maintenance

Sun, 28 Jan 2018 16:31:46 +0000

[11:30AM EST] – We’re doing some maintenance on our stats processing system today, stats processing will be paused during this time.  We expect this maintenance to take ~6 hours and will post an update when the processing has been restarted. [5:40PM EST] – We’ve completed the stats maintenance and processing has been turned back on.  All […]

Legacy Stats Update

Thu, 04 Jan 2018 20:41:28 +0000

At the end of 2017 we rolled out our new stats interface backed by an entirely new stats system – new stats FAQ.  After the new system was launched we continued to process data through the legacy system to allow for direct comparisons during the month of December between the old numbers and new numbers.  […]

November 13, 2017 – Stats Processing Paused

Mon, 13 Nov 2017 17:23:24 +0000

[12:00 PM EST] – Stats processing is currently paused, you may also see the stats display be intermittently available.  We will update this post when processing is running again and the display issue has been resolved. [2 PM EST] – Stats display is functioning normally again at this time.  We’re still working on getting processing […]

November 8, 2017 – Stats Processing Delay & Display Issue

Wed, 08 Nov 2017 18:48:50 +0000

[1:40 PM EST] – Stats processing is currently running ~3 hour behind and is paused at the moment.  You may also notice that the display of stats information in the Libsyn Dashboard is loading intermittently.  We’ll update this post as things get back to normal. [4 PM EST] – Stats processing is running again but is […]

November 1, 2017 – RSS Feed and Podcast Page Issues

Wed, 01 Nov 2017 09:58:17 +0000

[5:30AM EST] – We’re currently experiencing issues generating and serving RSS feeds and podcast pages.  We’re investigating and will update this post. [6:30AM EST] – We’re continuing to experience issues with feeds and podcast pages and are continuing to work on it. [8:00AM EST] – We’re still experiencing issues with feed and podcast page generation […]

October 25, 2017 – Stats Processing Paused

Wed, 25 Oct 2017 13:47:33 +0000

[9:45 AM EST] – Stats processing is currently paused again, we apologize for the inconvenience and will post an update when processing has been restarted again. [10:30 AM EST] – Stats display currently disabled as well, we will continue to post updates. [12 PM EST] – Stats processing is running again and stats display should […]

October 24, 2017 – Stats Processing Paused

Tue, 24 Oct 2017 15:48:46 +0000

[11:45 AM EST] – Stats processing is currently paused, we’ll update this post when it’s running normally again. [3:50 PM EST] – Stats processing is running again, we’re continue to post updates as it gets fully caught up. [4:15 PM EST] – Stats processing is continuing to run normally, it’s currently about 4-5 hours behind.  […]

Stats Processing Delay – October 15, 2017

Mon, 16 Oct 2017 03:48:11 +0000

[11:30 PM EST] – Our stats processing system is currently running slower than normal, this is causing delays in user stats updating (including causing newly released episodes to not appear in stats) as the system is running behind.  It’s currently approximately 4 hours behind and we are investigating what is causing the slowdown, leading to the […]

September 14, 2017 – Stats Maintenance

Thu, 14 Sep 2017 14:20:58 +0000

[10AM EST] – We’re performing some maintenance on our stats system today.  During this time stats processing will be paused several times resulting in delays in stats updating. [12:30PM EST] – The maintenance is progressing as scheduled so far, at this time in addition to stats processing being paused the stats display is also disabled.  We’ll […]

Service Accessibility Issues

Thu, 08 Jun 2017 21:16:14 +0000

We are currently experiencing servicing issues with a subset of our servers which may affect media and asset delivery, as well as access to other services such as logging into the Libsyn dashboard. Our server team is working to isolate and resolve this issue as quickly as possible. Additional updates will be posted as they […]