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NHAIS Notes



NHAIS Notes is a way for the New Hampshire State Library to disseminate information about NHAIS programs and issues. The mission of the New Hampshire Automated Information System (NHAIS) is to promote and improve access to library and information resour



Last Build Date: Thu, 18 Jan 2018 18:07:54 +0000

 



Delayed delivery of NHAIS-L, NHAIS-ILL messages

Thu, 18 Jan 2018 18:07:00 +0000

Thursday, Jan. 18, 1:05 p.m.: We have noticed a significant delay--sometimes several hours--in the delivery to subscribers of messages sent to the NHAIS-L and NHAIS-ILL lists in the past day or two.  The NH Dept. of Information Technology reports this has now been fixed and the queue of backlogged messages has been cleared out.



vans are on the road Thu 1/18

Thu, 18 Jan 2018 17:49:00 +0000

The Capital District van route (which normally only runs on Wednesdays) is being run today, due to yesterday’s cancellations.  All of today’s usual routes are running as well.Thanks,CharlesCharles ShipmanSupervisor, Reference SectionNew Hampshire State Library20 Park St., Concord NH 03301603-271-2144Charles.Shipman@dncr.nh.gov[Also note that SW route was not run yesterday in addition to NC, CD, and LR routes previously reported.][...]



No LR, CD vans today; NC route truncated

Wed, 17 Jan 2018 14:14:00 +0000

Due to the weather and poor driving conditions, the LAKES REGION, NORTH COUNTRY, and CAPITAL DISTRICT van routes have been cancelled today.Today’s Capital District van deliveries will take place tomorrow.In the North Country, Heather plans to deliver to Plymouth, Lincoln, Bethlehem and Littleton today.  She will try to make up as many of today’s NC deliveries as she can during her normal route tomorrow.For a list of affected libraries, see https://www.nh.gov/nhsl/services/librarians/van_delivery/wednesday.htmlThanks,CharlesCharles ShipmanSupervisor, Reference SectionNew Hampshire State Library20 Park St., Concord NH 03301603-271-2144Charles.Shipman@dncr.nh.gov[...]



Next NHU-PAC Survey Results

Tue, 16 Jan 2018 21:01:00 +0000

All the data from the Next NHU-PAC survey we conducted this fall has now been collected and organized into a Report of Survey Results which is available on the NHSL website for your reading pleasure. Thank you to everyone who took the time to share their thoughts with us about what will make the Next iteration of NHU-PAC most useful to NH's libraries.




NHAIS Problems

Tue, 16 Jan 2018 19:28:00 +0000

I believe I need to clarify something for the New Hampshire Library Community  about NHU-PAC  our state-wide union catalog.  A number of people have suggested in posting to the NHAIS list serves that the state legislators have failed to support the State Library in its efforts to replace the SYRSI DYNIX  integrated library system. This is not true;  the New Hampshire legislature in this biennial session  provide funding to replace the SIRSI DYNIX  system.  If people feel compelled to contact their legislators it should be to thank them for providing the funds necessary to purchase a new statewide system. The legislature has done what we asked them to do; please do not accuse them of  lack of support they are supporting us in this effort. The current outage of the ILL portion of the system (the union catalog is functioning just fine) is a failure of the old slated-for-replacement system and we are working with SIRSI/DYNIX to resolve these issues to get us through until the new system can be procured and put in place.While technicians continue to work on restoring what we had, we’re concerned about the amount of time it’s taking and have begun looking at alternatives that could serve us until we get the new system in place.  We are working on these with SIRSI/DYNIX currently.  At the same time we are working through the standard procurement procedures required by the state when an item such this is purchased. It is our goal to get the best system we can in as short a time as possible. Rest assured however,  we will not sacrifice quality for speed.      Please contact me with any questions, suggestions or commentsSincerely,MikeMichael YorkState LibrarianNew Hampshire State LibraryNew Hampshire Department of Natural and Cultural Resources20 Park Street Concord, New Hampshire 03301603 271 2397Cell 603 497 7432Fax 603 271 6826michael.york@dcr.nh.gov[...]



ILL update Thu 1/11

Thu, 11 Jan 2018 19:25:00 +0000

Thursday, Jan. 11: Updates on our ILL situation are now coming weekly rather than the daily updates you were getting.  Since just before Christmas, there really hasn't been much to report other than "SirsiDynix technicians continue to work on restoring the program."  When there are significant developments to report, you'll hear about it here.

It is further noted that some folks would like to see system updates posted to one or more of the e-mail lists.  Others, meanwhile, beg for fewer messages on the lists.  Since 2006, it has been NHAIS policy to post system performance messages to the NHAIS Notes blog.  Those who wish to get e-mails have the option of subscribing to blog posts.  Most system outages are transient (that certainly isn't the case right now, of course) and having just one place to post outage information speeds up both notification to you about the problem and the start of work to correct the problem. However, when there is substantive information to share about this ILL outage we will forward the blog post to the lists. 

When this outage began there were suggestions posted  for coping with this situation. Please also keep in mind that e-mails to specific libraries who hold your desired item, or a "select request" e-mail to the NHAIS-ILL list will be better received than blanket e-mails. The holdings data that the ILL system draws on is available to you in the NHU-PAC and is updated every day the NHSL is open so it should be consulted to find lenders.





ILL update, cataloging outage Fri 1/5

Fri, 05 Jan 2018 18:46:00 +0000

Friday, Jan. 5: Another weekend without the NHU-PAC ILL program lies ahead of us.  Please observe suggestions posted 3 weeks ago as we continue to cope with this situation.

Tomorrow marks one month since our ILL server suffered a catastrophic failure.  New hardware was in place 6 days later.  Installing and configuring the operating system took another week, then work on restoring the ILL program began.  That work by SirsiDynix technicians continues.

Finally, a reminder to catalogers that the NHU-PAC MARC Record Request Form will be offline for about 12 hours starting at 8 o'clock tonight.  This outage is for server maintenance scheduled by SurveyMonkey.



No LR van Fri 1/5

Fri, 05 Jan 2018 14:08:00 +0000

There will also be no van route for the Lakes Region today, Friday 1/5/18.The following libraries will be affected:NH State Prison, Concord Hill Bristol Newfound Regional High School New Hampton MeredithCenter Harbor Wolfeboro Alton Gilford Laconia SanborntonSorry for any inconvenience.~Rebecca[as noted in previous post, the North Country route will not run today and the Southeast route will be truncated][...]



No NC van, SE route truncated Fri 1/5

Fri, 05 Jan 2018 13:45:00 +0000

Due to weather/road conditions, the Southeastern Area route is delayed so it will be shortened and the North Country route is cancelled today, Friday 1/5/18. The following libraries will NOT receive van service today: Southeastern Area:RochesterSomersworthDoverPortsmouthRyeNorth HamptonNorth Country:Center SandwichTamworthChocoruaConwayNorth ConwayJacksonBethlehemLittletonSorry for any inconvenience.~Rebecca~*~*~*~*~*~*~*~*~*~*~*~*~*~Rebecca StockbridgeReference LibrarianNew Hampshire State Library20 Park St. Concord, NH 03301Rebecca.Stockbridge@dncr.nh.gov(603) 271-2239 www.nh.gov/nhsl~*~*~*~*~*~*~*~*~*~*~*~*~*~[...]



LR van route truncated Thurs 1/4

Thu, 04 Jan 2018 15:24:00 +0000

The Lakes Region van route has been discontinued due to the weather.  I don’t know what libraries our driver was able to get to before turning back, but here is the list of libraries on that route today:Franklin Tilton Ashland Holderness Tuftonboro Ossipee Sanbornville Milton Farmington New Durham Barnstead Pittsfield Concord PLCharles ShipmanSupervisor, Reference SectionNew Hampshire State Library20 Park St., Concord NH 03301603-271-2144Charles.Shipman@dncr.nh.gov[...]



No SW van Thurs 1/4

Thu, 04 Jan 2018 14:32:00 +0000

The Southwest van route is cancelled today, January 4.The libraries affected are:Andover Canaan Enfield Etna Grantham Springfield New London Newbury Sunapee Newport Washington HillsboroughHennikerCharles ShipmanSupervisor, Reference SectionNew Hampshire State Library20 Park St., Concord NH 03301603-271-2144Charles.Shipman@dncr.nh.gov[...]



Brief NHU-PAC outage 1/4 7:35am

Wed, 03 Jan 2018 19:07:00 +0000

There will be a brief interruption of NHU-PAC searching on Thursday, Jan. 4, starting at 7:35 a.m.  This is to allow installation of updated keyword indexes.  Searching service should be restored within 5 minutes.



MARC Record Request Form

Wed, 03 Jan 2018 09:55:00 +0000

Because of server maintenance scheduled by SurveyMonkey the NHU-PAC MARC Record Request Form will be unavailable on Friday, January 5, 2018, beginning at 8:00 pm for approximately 12 hours. Chances are good that no one will even notice this as very few MARC records are requested in the middle of the night, but we wanted to let you know just in case. This form is the mechanism by which NHAIS libraries can request MARC Records from NHAIS for items not found in NHU-PAC. [...]



No SW van Tue 1/2

Tue, 02 Jan 2018 14:21:00 +0000

The Southwestern Area Van Delivery Route is cancelled today, Tuesday, January 2, 2018. The affected libraries are:Webster Salisbury Andover Wilmot New London Warner Bradford Newbury Sunapee Newport Washington Hillsborough WeareSorry for any inconvenience.~Rebecca~*~*~*~*~*~*~*~*~*~*~*~*~*~Rebecca StockbridgeReference LibrarianNew Hampshire State Library20 Park St. Concord, NH 03301Rebecca.Stockbridge@dncr.nh.gov(603) 271-2239 www.nh.gov/nhsl~*~*~*~*~*~*~*~*~*~*~*~*~*~[...]



No NC van Fri 12/29

Fri, 29 Dec 2017 17:13:00 +0000

The NC Van Delivery Route is cancelled today, Friday, December 29, 2017.  The affected libraries are:Center SandwichTamworthChocoruaConwayNorth ConwayJacksonBethlehemLittletonSorry for any inconvenience.~Rebecca  ~*~*~*~*~*~*~*~*~*~*~*~*~*~Rebecca StockbridgeReference LibrarianNew Hampshire State Library20 Park St. Concord, NH 03301Rebecca.Stockbridge@dncr.nh.gov(603) 271-2239 www.nh.gov/nhsl[...]



ILL update: on to next year

Thu, 28 Dec 2017 20:22:00 +0000

Thursday, Dec. 28, 3:20 p.m.: Technicians here in Concord and out in Utah (home of SirsiDynix) continue to work on restoring our ILL server but I am sorry to report that it looks like we can expect another weekend without our ILL program available online.  It seems that this week every progress report (yes, there is progress to report) that I get from the techs always includes a "but" in the sentence.  Please continue to observe suggestions posted nearly 3 weeks ago for coping with this situation.




Brief NHU-PAC searching outage Fri 12/29 7:35am

Thu, 28 Dec 2017 19:22:00 +0000

There will be a brief interruption of NHU-PAC searching on Friday morning, December 29, starting at 7:35.  This is to update searching indexes.  During this work, you'll be able to connect to the NHU-PAC but any keyword searches will return no hits.  Searching service should be restored by 7:40 a.m.

(If you're looking for an update on the ILL server, one will be posted Thursday 12/28 by 3:30 p.m.)



Brief NHU-PAC outage Tue 12/26 7:35am

Fri, 22 Dec 2017 20:19:00 +0000

There will be a brief interruption of NHU-PAC service on Tuesday morning, Dec. 26, starting at 7:35.  This is for scheduled server maintenance.  The NHU-PAC should be back online around 7:45 a.m.

Work on restoring the ILL program will continue Tuesday.  SirsiDynix hopes to get our ILL service back online by the end of the year but be aware that all kinds of little complications can cause delays.

Looking ahead, our NHU-PAC MARC Record Request Form will be offline starting at 8 p.m. on Friday, Jan. 5 for about 12 hours.  Also, the weeks ahead will likely bring a few brief interruptions of NHU-PAC service for end-of-year housekeeping of the database.  These interruptions should last about 5 minutes and will be done before 8 a.m.  Advance notice will be posted on the NHAIS Notes blog.



Thursday ILL update: maybe next week

Thu, 21 Dec 2017 19:55:00 +0000

Thursday, Dec. 21, 2:55 p.m.: Further progress has been made today toward restoring the NHU-PAC ILL program.  SirsiDynix thinks it may be back online next week.

With several more days ahead without the program, please observe suggestions in a NHAIS Notes post from two weeks ago.  Note that it is suggested that, whenever possible, you should contact holding libraries directly rather than posting to the NHAIS-ILL e-mail list.  Further note that there's a link available to handy ILL contact lists.

One thing we learn whenever there's a NHU-PAC outage is how many people don't read NHAIS Notes.  Even after two weeks without the ILL program, the NHAIS Help Desk is still getting calls and e-mails from users reporting they can't connect to the ILL server.  If any of your colleagues ask if you're also experiencing problems with ILL, feel free to point them in the direction of the NHAIS Notes blog for updates.  It can easily be reached from the Welcome to NHU-PAC page by clicking on the System Messages subtab.  That subtab will display only messages related to NHAIS system issues but messages on all topics can be seen by clicking on NHAIS Notes at the top of the blog page.  Subscription options can be found at the bottom right of the page.

We also find out how many ILL users aren't subscribed to the NHAIS-ILL e-mail list.  It's OK to send messages from non-subscribed addresses but be aware that such messages are held for review before being posted to the list--and the reviewing only happens during weekday business hours. 

One more thing: don't panic if you can't reach that Welcome to NHU-PAC page early next Tuesday.  It's just our regular last-Tuesday-of-the-month server maintenance that will have the NHU-PAC offline from roughly 7:35 to 7:45 a.m. on December 26.



Wednesday ILL update

Wed, 20 Dec 2017 20:24:00 +0000

Wednesday, Dec. 20, 3:25 p.m.: We're not out of the woods yet but finally getting remote access to the ILL server established today is significant.  Up to this point, communication with the server required typing into a keyboard directly attached to the machine.  I'd use a phone to either read aloud what was on the screen or take and send a picture of the screen to a technician.  Now SirsiDynix techs will be able to log in to the server and have a look around themselves.  What's already evident is that further configuration work is needed to restore the ILL program.



Tuesday ILL update

Tue, 19 Dec 2017 20:13:00 +0000

Tuesday, Dec. 19, 3:10 p.m.: We've found the missing component for the ILL server--or so we think.  Now it's a matter of getting it installed and configured.  If it does what it's supposed to do we should be able to remotely communicate with the server, a major step in getting the ILL program going again.



Monday ILL update

Mon, 18 Dec 2017 18:10:00 +0000

Monday, Dec. 18, 1:10 p.m.: There was progress over the weekend in recovering some data from backup tapes on the ILL server but a key component to getting the server back online remains elusive.  Today we're trying a different route to getting that component.



Another weekend without NHU-PAC ILL

Fri, 15 Dec 2017 14:02:00 +0000

Friday, Dec. 15, 9 a.m.: I usually wait until later in the day before reporting on the status of our out-of-service ILL server but today I can tell you early not to expect any progress until next week.  Technicians from SirsiDynix and the state IT department have been helping me get the server configured for operation and both of the key people I've been working with are off today.  With another weekend without NHU-PAC ILL ahead of us, please keep in mind the suggestions posted last week for coping with this situation.



Thursday ILL update

Thu, 14 Dec 2017 20:22:00 +0000

Thursday, Dec. 14, 3:25 p.m.:  Today's been spent trying to track down software patches to get the ILL server working the way it's supposed to.  This work will continue tomorrow.



ILL update

Wed, 13 Dec 2017 20:09:00 +0000

Wednesday, Dec. 13, 3:10 p.m.: After yesterday's significant progress on the ILL server, getting the box to boot from its own hard drive, today saw little progress in getting necessary communications software in place and configured.  Work will continue tomorrow.