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NHAIS Notes is a way for the New Hampshire State Library to disseminate information about NHAIS programs and issues. The mission of the New Hampshire Automated Information System (NHAIS) is to promote and improve access to library and information resour

Last Build Date: Fri, 23 Mar 2018 14:56:08 +0000


No NC van Fri. 3/23

Fri, 23 Mar 2018 14:56:00 +0000

Unfortunately, our North Country van driver is still out sick and will not be able to do her route today, and we don’t have a substitute available.  I realize this is very inconvenient for the affected libraries, particularly those with only one van stop per week.  The North Country van should be back in action Monday.  Thank you for your patience.Charles ShipmanSupervisor, Reference ServicesNew Hampshire State Library20 Park St. Concord[...]

No NC van Thur. 3/22

Thu, 22 Mar 2018 14:21:00 +0000

Unfortunately, our North Country driver had to cancel her route at the last minute due to illness.  The affected libraries are:Whitefield White Mountains Regional High School Lancaster Groveton Stratford Colebrook Errol Milan White Mountains Community College, Berlin Gorham RandolphJeffersonI’m sorry for the inconvenience.  Charles ShipmanSupervisor, Reference ServicesNew Hampshire State Library20 Park St. Concord[...]

NHAIS Help Desk e-mail fixed

Thu, 15 Mar 2018 13:30:00 +0000

Thursday, March 15, 9:30 a.m.: The address issue with the NHAIS Help Desk mailbox (which is also the destination for files sent to NHAIS Services for adding and deleting NHU-PAC holdings) has been fixed.  Now that the State Library is part of the New Hampshire Department of Natural and Cultural Resources, the preferred address for NHAIS is but other, older addresses should still work.

NHAIS Help Desk e-mail

Thu, 15 Mar 2018 12:33:00 +0000

Thursday, March 15, 8:30 a.m.: It appears more monkeying with our mailbox is in order.  After changes made to the NHAIS Help Desk mailbox yesterday, our "classic" address of isn't working but our new addresses are.  Try or if you're having trouble sending messages to the NHAIS Help Desk or submitting files for additions or deletions to the NHU-PAC.

NHAIS Help Desk e-mail

Wed, 14 Mar 2018 16:34:00 +0000

Wednesday, March 14: The N.H. Dept. of Information Technology made some modifications to the NHAIS Help Desk mailbox late this morning and you may find messages sent to the Help Desk at any of our addresses bouncing.  For non-urgent messages, please wait a couple of hours and try sending again.  If you prefer, you may call the NHAIS Help Desk at 271-2141.

No NC van Wed 3/14

Wed, 14 Mar 2018 14:31:00 +0000

There will be no North Country van deliveries today, March 14.  The affected libraries are:
North Haverhill
Lisbon Regional High School

I’m sorry for the inconvenience.  Thank you for your patience.

Charles Shipman
Supervisor, Reference Services
New Hampshire State Library
20 Park St. Concord NH

No NC, SE-A, SE-B van routes Tue 3/13

Tue, 13 Mar 2018 13:38:00 +0000

The Southwest van route is running today, but all others have been cancelled.


Charles Shipman
Supervisor, Reference Section
New Hampshire State Library

No NC van Fri 3/9

Fri, 09 Mar 2018 14:01:00 +0000

Unfortunately, our North Country van driver has had to cancel today’s route due to a family emergency.  We apologize for the inconvenience and expect to return to normal service on Monday.The affected libraries are:Center Sandwich Tamworth Chocorua ConwayNorth ConwayJackson Bethlehem LittletonCharles ShipmanSupervisor, Reference ServicesNew Hampshire State Library[...]

No van delivery Thursday 3/8

Thu, 08 Mar 2018 12:43:00 +0000

State Library vans will not be on the road today (Thursday, March 8).

Interlibrary Loan Update

Mon, 05 Mar 2018 21:04:00 +0000

To:               New Hampshire Library CommunityFrom:          Michael YorkSubject        Interlibrary LoanDate:           March 5, 2018I believe this incident report about the failure of the equipment and software associated with the URSA  interlibrary module will answer some of the questions that librarians have regarding  the difficulty in replacing the system as quickly as we would have liked. NHAIS  Services has put this together we have been waiting for SirsiDynix to do the post-mortem  on the system  which they did last week and to review everything still in place for viability which they have also done. Last week the SirsiDynix team which has been working on trying to revive our URSA ILL system had to admit defeat. The old ILL system cannot be recovered.Our interlibrary loan program (URSA -- Universal Resource Sharing Application from SirsiDynix) resided on a SunBlade 2000 server at a Concord location managed by the NH Dept. of Information Technology.  The server had two hard drives containing the operating system and ILL program and these disks mirrored each other.  Transaction data was written to two separate hard drives on an attached disk array.  Transactions were also backed up to an 8mm tape. Over the years there have been network and power issues that have caused ILL outages but the only hardware issue we've had before was early in 2012 when the motherboard and central processing unit were replaced on the ILL server.  No data was lost that time as the hard drives were unaffected.On the afternoon of December 6, 2017, the NHAIS Help Desk received a call from a library unable to connect to the ILL server.  We were unable to communicate with the server remotely so a trip to the server location was required.  The server was able to power up but couldn't boot.  Subsequent diagnostics found both of the server's hard drives had failed.  These were replaced with new drives on December 12.  NHDoIT assisted in formatting the drives and installing the operating system.  It took a few days to track down a patch which would allow SirsiDynix technicians to gain full remote access to the server but the patch was finally installed on December 20.  This was when SD first got a look at what was left.  No full copy of the ILL program and associated components was found on the remaining disks and transaction backup tapes so it was determined that a fresh installation of URSA was in order.URSA 2.6 was first released in 2000 and the New Hampshire installation was the last one supported by SD so installing the program from scratch didn't prove to be straightforward.  One of the key components of the ILL program, the database engine Informix configured to work with URSA, could not be extracted from the old drives and is no longer available. (Informix was bought by IBM in multiple pieces in the early 2000s and the product lines changed considerably in the years since this occurred.)The final step in the salvage process was a full day of working with a technician from SD to examine the two failed hard drives to see if this software could be recovered from one of them.  The judgment at the end of the day was that the drives were unreadable and there was no way to rebuild our interlibrary loan program as it was.This past week we also worked with SirsiDynix to complete a full review of our backup procedures regarding the current installation of the NHU-PAC which is on a server located at the NHDoIT server farm. The underlying software (SirsiDynix’s Horizon and the Sybase database engine) for that is curren[...]

Book repair workshop registration open

Thu, 01 Mar 2018 16:50:00 +0000

Registration is now open for free book repair workshops being offered at four New Hampshire locations in May.  The classes will be offered at Littleton Public Library (Wed., May 9, 1 p.m.), Merrimack Public Library (Klumpp Room, Thu., May 10, 9 a.m.), Hooksett Public Library (Hebert Room, Thu., May 10, 2 p.m.), and Frost Free Library in Marlborough (Mabelle Page Room, Fri., May 11, 10 a.m.).

These 3-hour hands-on classes are limited to 25 participants with a maximum of 2 attendees per library.  Also note that the Mabelle Page Room in Marlborough is accessible only by stairs.

To sign up for a class, go to the registration page and choose View for the date and location you want.  Then choose Sign Up, enter requested information, and click Update.  You'll then be prompted to enter your library name and HSA code.  Then choose Continue and, after reviewing your entries, Yes. Sign Up!!

This workshop is designed to demonstrate quick and easy techniques for extending shelf life on general circulating materials.  Prevention is the key, but the class will address specific, common repairs:  re-inserting loose pages, broken spines, torn header caps, ripped and torn pages.

Each participant is asked to bring: one or two paperback books, preferably new or new-like, to demonstrate covering techniques; a hardbound book with a book jacket to demonstrate application of book jacket covers; a stapled book or magazine; one hardbound book that needs repair and a “naked” hardbound book (i.e., a hardbound book that does NOT have a book jacket cover).

Each participant will be provided with a free sample packet of materials.

Kary Barth, regional sales manager for Kapco Library Products, has a Bachelor of Science degree from the University of Illinois, Urbana, and has worked with libraries since 1990.  Formerly the national library sales manager for Kapco, Barth authored a basic book repair guide that was previously available from Kapco and has presented book protection/repair workshops in various venues throughout the U.S.

Brief NHU-PAC outage Tue 2/27 7:35am

Tue, 27 Feb 2018 12:33:00 +0000

This being the last Tuesday of the month, the NHU-PAC will be offline for about 10 minutes for routine server maintenance starting at 7:35 a.m.  Service should be restored by 7:45.

Memo on ILL

Fri, 23 Feb 2018 21:08:00 +0000

TO:                   New Hampshire Library Community FROM:             Michael YorkSUBJECT:        ILL  EffortsDATE :             February 23, 2018This  posting it to let the library community know  what we are doing to resolve the problem with the failure of the URSA interlibrary loan system. As I said I my previous postings we are looking for an acceptable solution to this problem even as we prepare to replace the SIRSI DYNIX ILS  as soon as possible. We have asked OCLC to provide us with information about its D2D product RELAIS which they have done. The OCLC representative met with Mary Russell and  me to provide an overview with the service and price estimates.  That was the beginning of this week; today Mary , David Harris and I were on a conference call with the key people at RELAIS  head quartered  in  Ottawa, Ontario  to discuss functionality  and implementation issues. As I said in my last posting we put together a group of Ill librarians to look at RELAIS and get their assessment of  the product. Based on the feedback from this group we are working with RELAIS to develop a solution to the aforementioned URSA failure.  As I have said before we understand the strain the loss of URSA has put on the New Hampshire library community and we are trying to get the best solution to the problem in place as quickly as possible.   Michael YorkState LibrarianNew Hampshire State LibraryNew Hampshire Department of Natural and Cultural Resources20 Park Street Concord, New Hampshire 03301603 271 2397Cell 603 497 7432Fax 603 271[...]

Barcode Price Increase

Wed, 21 Feb 2018 18:44:00 +0000

We have just been notified by our vendor, Reliance Barcode Solutions that due to significant price increases for raw materials they will be increasing the price they charge us for library barcode orders.
The basic price has been (since 2015) $19.75 per thousand barcodes for the minimum order of 10,000 labels. Effective March 23, 2018 that price will go up to $22 per thousand. As before, larger orders will cost less per thousand and all orders will include a $25 handling fee and the actual cost of shipping. The full price chart is on the NHAIS Services Barcode page.
Orders received in NHAIS Services by 4pm on Friday, March 23, 2018 will be billed at the old prices.

Wed CD van postponed to Thurs

Wed, 21 Feb 2018 15:04:00 +0000

One of our van drivers could not make it in today, so today’s Capital District route will run tomorrow instead.  I’m sorry for the delay. The affected libraries are listed below:Capital District (CD)NH Law LibraryNHTI, Concord Community CollegeTalking Books Division, NH State LibraryNH Hospital HopkintonBowAllenstown Pembroke ChichesterLoudonCanterburyBoscawen Charles ShipmanSupervisor, Reference SectionNew Hampshire State Library20 Park St., Concord NH[...]

Phones/e-mail/Internet at NHSL down Tue 2/20

Tue, 20 Feb 2018 15:06:00 +0000

The State Library building in Concord is having network issues today that will affect your ability to reach us.  Phones and Internet were down first thing this morning, then restored around 8:45, then back down an hour later.  The IT folks are looking into the problem.

Keep those files of catalog additions and deletions coming

Tue, 13 Feb 2018 19:53:00 +0000

In recent weeks the NHAIS Help Desk has heard from a few libraries asking if they should continue sending files to add or remove NHU-PAC holdings.  Absolutely!  NHAIS Services is still processing additions to and deletions from the statewide union catalog.  This work goes on unconnected to the current absence of an automated ILL program working with the NHU-PAC.In the 2 months since the ILL server suffered a catastrophic failure, more than 7800 new bibliographic records and more than 52,500 new holdings have been added to the NHU-PAC.  Nearly 53,000 old holdings have been removed to reflect libraries' discards.  More than 11,000 bibliographic records have been updated (adding pagination, tables of contents, summary information, etc.) and scores of duplicate records have been merged.  During the same 2 months, a cleanup project led to the removal of more than 100,000 old bibliographic records and more than 200,000 holdings from libraries that have closed or are otherwise no longer participating in our program.Even in the absence of an automated ILL program, libraries are checking the NHU-PAC to determine whom to contact for needed titles--and you'll want your holdings to be up to date when a new ILL program is implemented.  Links to how-to information about adding and deleting NHU-PAC holdings can be found on the NHAIS Notes Holdings Maintenance Tools page.  If you have further questions contact the NHAIS Help Desk at 271-2141 or via e-mail.[...]

State Survey Update

Sat, 10 Feb 2018 12:35:00 +0000

From Tim Rohe, NH State Data Coordinator     I’ve gotten a few questions about the Public Library Survey over the last week and I wanted to do my best to address them.     One of the main questions I’ve received is, “Is this the same thing as the state report?”  The answer is, yes.  I apologize for the confusion; it seems that it’s known by lots of different names: the ‘state report,’ the ‘federal report,’ the ‘Public Library Survey (PLS)’ and, my personal favorite, ‘that survey thing some newbie over at the State Library keeps bugging me about.’  They are all the same thing, just the annual reporting of statistics you have done every year.  Same report, new vendor; that’s all.     Also, I think I’ve finally updated everyone’s contact info in the system and you should all have received your login information by now.  (If you have not received your login info yet, let me know and I will get it to you.)  Remember to check your ‘Spam’ folders.  It also may have been sent to the library’s general email address, not your personal email, if that’s the only one I had on file.  I cross-referenced everything with the NH Library Directory, so I should have the most up-to-date info, but I did notice that people were still editing that online when I left work on Thursday.     Another question I’ve received a couple of times is, “Can you get my ILL statistics out of NHU-PAC?”  Unfortunately, no, I cannot.  My best recommendations would be to either extrapolate based off of whatever numbers you have in-house or to make a good-faith estimate.  If neither of those scenarios work for your library, let me know and we can come up with a solution.    The last question I’ve received a lot recently is, “These edit checks are driving me crazy!”  Not really a question, but (trust me) I hear you!  I have reached out to the vendor and there is an issue with the way it is displaying error messages; more specifically, it is not displaying the correct error message for what triggered the edit check.     Example: You get a message saying, “The number of VIDEO MATERIALS has a large change from last year,” when they are clearly the same.  What it should have said is something like, “The number of VIDEO MATERIALS is the same as last year.  Is that correct?”  I have been told that they are working on the issue.  In the meantime, the best way to deal with the situation is to add a note saying, “No change.”      It was brought to my attention that I have made an error regarding the statistics for the Summer Reading Programs.  The numbers asked for are, in fact, attendance and not number of programs.  I have since updated this in the system and do apologize for any inconvenience. For those libraries who have already submitted their data, I can either unlock it and you can change it or (since it’s my mistake) you can email me the numbers and I will fix it for you. Again, I do sincerely apologize for the error and am happy to do anything I can to help going forward!     Finally, I cannot stress this enough, please feel free to reach out to me with any questions or concerns that come up while filling out the survey before it reaches the point where you get frustrated and want to throw your computer out the window.  Let me get frustrated for you; I’m really, really good at it! :)[...]

A Letter to the Library Community

Fri, 09 Feb 2018 21:03:00 +0000

The goal of this update is to present information about our current situation with regard to the URSA ILL module along with our plans to fix automated ill and to replace the Sirsi Dynix system.  Our plan to replace the Sirsi Dynix system is in place and we have accomplished a major goal related to that plan ; we secured the funding for a  new system from the State legislature. It is in a capital appropriation in the 2018 /2019 biennial budget.  The difficulty we face is that we  have to solve a hugh  problem ( the demise of URSA ) which is no longer available from Sirsi Dynix. We were the last system to have this module operational. Our plan was to have Sirsi Dynix running for one more year while we installed the new ILS and we now have to revise that plan. Last week we asked a group of ILL librarians to help us evaluate a possible solution  to the ILL problem.  This group of experienced NHAIS ill contacts were  from the following libraries: Colebrook Public Library, Dover Public Library, Dunbar Free Library, Gordon-Nash Library, Keene Public Library, Kensington Public Library, Manchester City Library, North Conway Public Library, Somersworth Public Library, Weeks Memorial Library. The product we asked them to evaluate is known as RELAIS and is owned by OCLC . RELAIS is a D-to-D library solution which includes much of the ILL functionality URSA had. The group that  looked at it thought it showed promise. We are looking for solutions to this problem and we have spoken with vendors including:  Bywater, OCLC and RELAIS.  We will continue to work on this and welcome suggestion on possible vendors with ILL products.  Michael YorkState LibrarianNew Hampshire State LibraryNew Hampshire Department of Natural and Cultural Resources20 Park Street Concord, New Hampshire 03301603 271 2397Cell 603 497 7432Fax 603 271[...]

More database downsizing

Thu, 08 Feb 2018 14:55:00 +0000

At the close of day on Friday, January 19, the count of bibliographic records in the NHU-PAC stood at 1,639,387.  That's the "smallest" the NHU-PAC has been since December 2005 and follows another round of deleting records that have been in the catalog at least 5 years and have no holdings.

This latest round of deletions was done in conjunction with the removal of holdings from several libraries.  Plymouth State University, which hasn't added or removed NHU-PAC holdings in a dozen years, asked to have all its holdings removed.  Those wishing to borrow from PSU should consult the NHAIS Services page on borrowing from New Hampshire colleges and universities.  We also removed the holdings of libraries that have closed with Chester College of New England and the Public Health Services Library (NH Dept. of Health and Human Services) being the biggest presences in the NHU-PAC among these.

Since last April, more than 700,000 "orphaned" bibliographic records have been removed from the NHU-PAC.  A leaner and cleaner catalog will help our anticipated migration to a new automation system.

Among the more than 100,000 titles removed in this round of downsizing: A Book of FORTRAN Programs for the IBM 1130 Computer (1971), Opportunities in Life Insurance Sales (1974), and a slew of individual episodes of the original Star Trek TV series on videocassette.

In case you're adding any of the above to your collection, we can add the records back to the NHU-PAC.  If you're in need of a bibliographic record for these or any other titles not found in the NHU-PAC, use the online form to submit your request--but only after you've checked to make sure the record you need isn't already in the NHU-PAC; if it's there you can use a Z39.50 connection to download it.

No SW, CD vans Wed 2/7

Wed, 07 Feb 2018 15:47:00 +0000

The Southwest and Capital District van routes have been cancelled today.  The following libraries are affected:Capital District (CD)NH Law LibraryNHTI, Concord Community CollegeTalking Books Division, NH State LibraryNH Hospital HopkintonBowAllenstown Pembroke ChichesterLoudonCanterburyBoscawen Southwestern Area (SW) Hanover Dartmouth College, HanoverLebanon Meriden River Valley Community College, Claremont Claremont Walpole Westmoreland Chesterfield Keene Rindge Jaffrey Peterborough Wilton Thank you for your patience.Charles ShipmanSupervisor, Reference SectionNew Hampshire State[...]

ILL update

Mon, 05 Feb 2018 14:06:00 +0000

And so begins another week without our ILL program.  As previously noted, we've changed our focus from hoping (in vain) for restoration of our old program to looking at alternatives that will suit our needs.  We've seen a demo of the Relais program and shared that with a selected group of New Hampshire librarians.  They asked some questions that we're waiting to have answered.  Meanwhile, we're also investigating other programs that may be able to do the job.ILL contact lists sorted by town or HSA code (which is how NHU-PAC holdings are sorted) were updated last week.  Separately, updates to the NH Library Directory can be submitted until Thursday (Feb. 8) on an editable spreadsheet.  Use consistent formatting and replicate what you see in other libraries’ rows of data.  If you have a new library to add, please add the information to a new row at the bottom of the spreadsheet, including as much data as you are able to add.Finally, remember that the North Country van route will not be run today (Monday, Feb. 5). [...]

Van Delivery News February 2018 - Holiday Closings

Thu, 01 Feb 2018 16:49:00 +0000

The New Hampshire State Library will be closed on Monday, February 19, 2018, in observance of President's Day.

There will be NO VAN DELIVERY on that date. 

For a complete list of all of the holidays the State Library is closed, please visit (the van delivery instructions) and scroll down to "NO Van Service".

If for any other reason (e.g. bad weather) van service on a particular route(s) does not operate, libraries will be notified via an e-mail message and this blog. If your library does not receive van service on a particular day, please check your e-mail and this blog before calling the State Library.

Please remember to properly label each item which you are sending via the Van Delivery Service. This will help ensure these items make it to the correct destination in a timely manner.

If you need a refresher on how items should be marked for the van, please refer to the Van Delivery Service - Instructions,, and scroll down to number 3 of the guidelines, "Addressing material to be sent on the van".

To print a current van directory list arranged in alphabetical order by library, please use the PDF version which is available at
You will need Adobe Acrobat Reader to view and print this pdf file. If you do not have it installed on your machine, you may down load it for free from

Due to the ever increasing load of materials transported by the New Hampshire State Library van delivery system, our vans can reach maximum capacity before the end of a van route, especially following long weekends and holidays. Our drivers can decline to accept materials if they feel they cannot fit them safely on their van. We are also asking libraries to please be aware of volume during times when there is likely to be a problem. You should prioritize your materials to be picked up, in case some items must be left until the next van pick up. That will allow us to immediately transport the most important items as quickly as possible.

If you have any questions you may contact Charles Shipman at 271-3302.

Thank you for your cooperation in this matter.

North Country Van Route Cancellation - February 5th, 2018

Thu, 01 Feb 2018 16:45:00 +0000

On Monday, February 5, the North Country van route will not be running.  Heather will make up her stops on Wednesday, February 7th.  The affected libraries are:PlymouthCamptonThorntonLincolnNorth WoodstockFranconiaSugar HillLisbon Regional High SchoolLisbonBathMonroeDaltonSorry for any inconvenience.[...]

Brief NHU-PAC outage Tue 1/30 7:35am

Tue, 30 Jan 2018 12:32:00 +0000

It's the last Tuesday of the month so it's time for scheduled server maintenance.  The NHU-PAC will be offline for about 10 minutes starting at 7:35 a.m. today (Jan. 30).