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NHAIS Notes



NHAIS Notes is a way for the New Hampshire State Library to disseminate information about NHAIS programs and issues. The mission of the New Hampshire Automated Information System (NHAIS) is to promote and improve access to library and information resour



Last Build Date: Tue, 12 Dec 2017 21:23:21 +0000

 



Progress

Tue, 12 Dec 2017 21:23:00 +0000

New hard-drives were installed in the ILL server today and they are configured and talking to the internet. The next step is to get software back up and running correctly and talking to the data stores.
We still do not have a timeline for when ILL will be back in business, but we are making steady progress, largely thanks to the diligent efforts of David Harris.



No SW, NC van routes Tue 12/12

Tue, 12 Dec 2017 15:01:00 +0000

Tuesday, Dec. 12: The Southwestern and North Country van routes will not be run today because of road conditions.  The following libraries are affected:

SW:
Webster
Salisbury
Andover
Wilmot
New London
Warner
Bradford
Newbury
Sunapee
Newport
Washington
Hillsborough
John Stark Regional High School
Weare

NC:
Lancaster
Colebrook
White Mountains Community College, Berlin
Berlin
Jackson
North Conway
Conway
Madison
Bartlett
Twin Mountain



ILL server parts on the way

Mon, 11 Dec 2017 20:43:00 +0000

Monday, Dec. 11, 3:40 p.m.: Two replacement drives expected to get the ILL server back on its feet are expected to arrive tomorrow.  More snow is also expected to arrive tomorrow.  I don't know how this is going to play out but today's diagnostic indications are that it's very likely the operating system and ILL program will need to be installed afresh.  Bottom line: there may be progress tomorrow in spite of the weather but don't expect full restoration of ILL service Tuesday.



ILL Server Being Worked On

Mon, 11 Dec 2017 18:23:00 +0000

Since early this morning (Monday, 12/11) technicians have been working on fixing our ILL server. They continue to test various things and the expectation is that they will be able to isolate the problem, replace the non-working parts, and get things back up and running. We don't know yet how much longer this will take.
We appreciate your patience.



Van Delivery News, December 2017/January 2018 - Holiday Closings

Mon, 11 Dec 2017 14:31:00 +0000

December Holidays:

The New Hampshire State Library will be closed on the following date in December.

  •  Monday, December 25, 2017
January Holidays:

The New Hampshire State Library will be closed on the following dates in January.
  • Monday, January 1, 2018, New Year's Day
  • Monday, January 15, 2018, Martin Luther King Jr./Civil Rights Day
There will be NO VAN DELIVERY on those dates.

For a complete list of all of the holidays the State Library is closed, please visit http://www.nh.gov/nhsl/services/librarians/van_delivery/instructions.html (the van delivery instructions) and scroll down to "NO Van Service".

If for any other reason (e.g. bad weather) van service on a particular route(s) does not operate, libraries will be notified via an e-mail message and this blog. If your library does not receive van service on a particular day, please check your e-mail and this blog before calling the State Library. 

Please remember to properly label each item which you are sending via the Van Delivery Service. This will help ensure these items make it to the correct destination in a timely manner.

If you need a refresher on how items should be marked for the van, please refer to the Van Delivery Service - Instructions, http://www.nh.gov/nhsl/services/librarians/van_delivery/instructions.html, and scroll down to number 3 of the guidelines, "Addressing material to be sent on the van".

To print a current van directory list arranged in alphabetical order by library, please use the PDF version which is available at http://www.nh.gov/nhsl/services/librarians/van_delivery/documents/vandirectory.pdf
You will need Adobe Acrobat Reader to view and print this pdf file. If you do not have it installed on your machine, you may down load it for free from http://www.adobe.co.uk/products/acrobat/readstep2.html

Due to the ever increasing load of materials transported by the New Hampshire State Library van delivery system, our vans can reach maximum capacity before the end of a van route, especially following long weekends, weather cancellations, and holidays. Our drivers can decline to accept materials if they feel they cannot fit them safely on their van. We are also asking libraries to please be aware of volume during times when there is likely to be a problem. You should prioritize your materials to be picked up, in case some items must be left until the next van pick up. That will allow us to immediately transport the most important items as quickly as possible.

If you have any questions you may contact Charles Shipman, 271-2144.

Thank you for your cooperation in this matter.



No parts 'til Monday (at earliest)

Fri, 08 Dec 2017 20:25:00 +0000

Friday, Dec. 8, 3:25 p.m.: Things are now lined up for a visit from a technician who can get the ILL server back to business.  At this writing, the appointment isn't confirmed but we're hoping for Monday.  Keep in mind that we don't know what we'll find when the hardware is fixed--it may be necessary to reinstall software, causing a further delay in the restoration of ILL service.

To deal with the current situation, I quote from a message posted by Mary Russell nearly 6 years ago when the ILL server was offline for 2 weeks:

There has been some discussion of this issue on the NHAIS-L listserv and several good points have been made there:

    The searching functions of  NHU-PAC can be used to identify which libraries hold an item -- please use this tool to identify potential lenders and contact them directly.
    Good records of what you have loaned and what you have borrowed are a valuable tool -- if you don't have an internal record keeping system for this you should set one up. Especially while you are potentially borrowing and lending materials with no external (read NHAIS) tracking system for them
    Using helpful subject headings on your emails, like "select ill" makes it easier for people to know whether they can (or want to) respond to your request.


"Cheat sheets" listing ILL contact info for each participating library are available on the NHAIS ILL Resources page. These cheat sheets have just been updated and now reflect the info we received this fall in response to our NHAIS contact info update mailing. There are two "cheat sheets," one sorted by town and the other by HSA code.

Speaking of things sorted by HSA code, holdings in the NHU-PAC (except for the ILL program) are displayed in HSA code order.  Those lists of holdings come into play when sending "select ILL" messages.

One more thing--remember to submit your numbers for the van survey.



ILL outage continues

Thu, 07 Dec 2017 20:22:00 +0000

Thursday, Dec. 7, 3:20 p.m.: Today we've been in touch with the company that fixed the ILL server when it had a near-death experience 5 years ago and it appears they'll be able to help us but it'll be at least another day before the server is working and there's any hope of seeing the ILL program up and running.

It's always inconvenient when the ILL program is down but it's especially inconvenient when it happens while the van service is doing a usage survey.  Nonetheless, this week's survey continues so please keep track of your counts and do your best to complete and submit the numbers.



NHU-PAC network change done, ILL still down

Thu, 07 Dec 2017 15:15:00 +0000

Thursday, Dec. 7, 10:15 a.m.:  The state's IT folks tell us they've made the network changes planned for today so you should be able to use the NHU-PAC again without fear of interruption.

Meanwhile, the ILL server remains out of service.  An update will be posted later today.



Brief NHU-PAC outage 10:05am today

Thu, 07 Dec 2017 12:53:00 +0000

Thursday, Dec. 7: The state's IT folks are planning a "hot swap" of some networking equipment this morning which could briefly affect NHU-PAC service.  Some cables will be switched around while the system remains running and there could be a brief interruption of service as a result.  The latest word we have from the IT department has this happening around 10:05 a.m.

This is unrelated to a problem that occurred yesterday with the ILL server, which remains out of service.  An update on the situation will be posted later today.



ILL server offline, needs new parts

Wed, 06 Dec 2017 21:42:00 +0000

Wednesday, Dec. 6, 4:40 p.m.: The server that hosts the ILL program remains offline.  New parts need to be ordered and installed and it remains to be seen how long that will take.  I'll post an update tomorrow.

The rest of the NHU-PAC is functioning normally.  There may be a brief outage around 10 o'clock Thursday morning as a previously scheduled networking change is implemented.



ILL server offline Wed 12/6

Wed, 06 Dec 2017 19:25:00 +0000

Wednesday, Dec. 6, 2:25 p.m.: Users are currently experiencing problems connecting to the NHU-PAC ILL program.  We're looking into it.  Other parts of the NHU-PAC appear to be functioning normally.



No CD van Wed 12/6

Wed, 06 Dec 2017 13:17:00 +0000

The Capital District Van Delivery Route is cancelled today, Wednesday, December 6, 2017. There is a possibility that this route will be done tomorrow. The affected libraries are:Talking Books Division, NH State LibraryNH Hospital HopkintonBowAllenstown Pembroke ChichesterLoudonCanterburyBoscawenNH Law LibraryNHTI, Concord Community CollegeSorry for any inconvenience.~Rebecca~*~*~*~*~*~*~*~*~*~*~*~*~*~Rebecca StockbridgeReference LibrarianNew Hampshire State Library20 Park St. Concord, NH 03301Rebecca.Stockbridge@dncr.nh.gov(603) 271-2239 www.nh.gov/nhsl[...]



Brief NHU-PAC outage Thursday 12/7 10am

Mon, 04 Dec 2017 16:46:00 +0000

There may be a brief interruption of NHU-PAC service on Thursday, Dec. 17, at 10 a.m. while the state's IT folks make some network changes affecting the NHU-PAC server.  The ILL program, hosted on a separate server, should be unaffected except that catalog searches to create new requests may be interrupted for a short time.



ILL #2000000

Wed, 29 Nov 2017 18:44:00 +0000

(image) Congratulations to Michelle Hogan at Harvey-Mitchell Memorial Library in Epping.  Yesterday afternoon (11/28/2017) she submitted the 2 millionth ILL request on the NHU-PAC since the present system was implemented in 2002.

Request #2000000 is for the 1st book in the Lunar Chronicles series, the YA title Cinder by Marissa Meyer (NY: Square Fish, 2013).

Showing how the pace of using the NHU-PAC for ILL has picked up, it took 5 years before we got to the half-million mark, then 4 years for another 500,000 requests to get to the 1 million mark.  The 2nd million requests required only another 6 years (compared to 9 for the 1st million).  That's an average of about 11,000 requests each month for the lifetime of this system.



Brief NHU-PAC outage Tue. 11/28 7:35am

Mon, 27 Nov 2017 20:27:00 +0000

The NHU-PAC will be offline for server maintenance starting at 7:35 a.m. on Tuesday, November 28.  Service should be restored around 7:45.  Also Tuesday, expect a less-than-a-minute interruption in the ILL program at 9 a.m.



2017 Van Delivery Survey December 4-8

Mon, 20 Nov 2017 18:59:00 +0000

Hello, everyone.  The state library’s van delivery service needs your help!  Because the van service is financed with LSTA funding, our annual report to the government must explain how these funds are used.  So we’re asking that every library participate in this year’s Van Delivery Statistics Survey, the week of December 4-8, 2017.The survey just requires a simple count of items that you send out on each of your van pickup days.  The online survey is available online at:    http://tinyurl.com/nhvans2017.             Please print the form, fill it out on your van pickup days the week of December 4 - 8, and return it by van OR by email to Charles.Shipman@dncr.nh.gov.  If you deliver your items to another library for pick up, please count these items before dropping them off and complete the statistics form using those numbers.If you have questions, you can call me at 603-271-3302 or email me at  Charles.Shipman@DNCR.NH.Gov. Thank you,CharlesSincerelyCharles ShipmanSupervisor, Reference SectionNew Hampshire State Library603-271-3302Charles.Shipman@DNCR.NH.Gov  [...]



Book repair classes coming in May

Tue, 07 Nov 2017 14:57:00 +0000

By popular demand, free book repair classes will be offered in New Hampshire again next spring.  Kary Barth from Kapco will conduct the classes on Wednesday, May 9, in Littleton (1 p.m.); Thursday, May 10, in Merrimack (9 a.m.) and Hooksett (2 p.m.); and Friday, May 11, in Marlboro (10 a.m.).  Further details will be provided when registration opens in March.



Van Delivery Service - November 2017 News

Fri, 03 Nov 2017 19:23:00 +0000

The New Hampshire State Library will be closed on the following days in the month of November:


Friday, November 10, 2017, in observance of Veterans Day
Thursday, November 23, 2017, Thanksgiving Day
Friday, November 24, 2017, Day after Thanksgiving

There will be NO VAN DELIVERY on those dates.

For a complete list of all of the holidays the State Library is closed, please visit http://www.nh.gov/nhsl/services/librarians/van_delivery/instructions.html (the van delivery instructions) and scroll down to "NO Van Service".

If for any other reason (e.g. bad weather) van service on a particular route(s) does not operate, libraries will be notified via an e-mail message and this blog. If your library does not receive van service on a particular day, please check your e-mail and this blog before calling the State Library.

Please remember to properly label each item which you are sending via the Van Delivery Service. This will help ensure these items make it to the correct destination in a timely manner.

If you need a refresher on how items should be marked for the van, please refer to the Van Delivery Service - Instructions, http://www.nh.gov/nhsl/services/librarians/van_delivery/instructions.html, and scroll down to number 3 of the guidelines, "Addressing material to be sent on the van".

To print a current van directory list arranged in alphabetical order by library, please use the PDF version which is available at http://www.nh.gov/nhsl/services/librarians/van_delivery/documents/vandirectory.pdf
You will need Adobe Acrobat Reader to view and print this pdf file. If you do not have it installed on your machine, you may down load it for free from http://www.adobe.co.uk/products/acrobat/readstep2.html

Due to the ever increasing load of materials transported by the New Hampshire State Library van delivery system, our vans can reach maximum capacity before the end of a van route, especially following long weekends and holidays. Our drivers can decline to accept materials if they feel they cannot fit them safely on their van. We are also asking libraries to please be aware of volume during times when there is likely to be a problem. You should prioritize your materials to be picked up, in case some items must be left until the next van pick up. That will allow us to immediately transport the most important items as quickly as possible.

If you have any questions you may contact Charles Shipman at 271-3302.

Thank you for your cooperation in this matter.



Survey Deadline Extended

Thu, 02 Nov 2017 15:22:00 +0000

Because the recent storm left several NH libraries without power/internet access, we have extended the deadline for responding to the Next NHU-PAC survey to 11:45pm on Sunday, November 12, 2017. 
You will find the survey, which will take about 15 minutes to complete at 
 
Consequently, it will be late November before results will be published. As of our original closing date the survey had 360+ responses. If yours wasn't one of them you have another chance to share your thoughts about what the Next NHU-PAC should be like.



OCLC number searches

Wed, 01 Nov 2017 12:23:00 +0000

Searches for OCLC numbers in the NHU-PAC are not currently working as they should.  We're working to get them to function correctly, so you just have to enter the numbers.

For now, you'll need to include the 2- or 3-letter prefix that goes with the number, and, for numbers with fewer than 8 digits, add enough zeroes to turn them into 8-digit numbers.  Thus, to search for OCLC# 2, enter ocm00000002.  Numbers up to 8 digits long have the prefix ocm, 9-digit numbers use the prefix ocn, and the new 10-digit numbers have on.

Again, we're working to get this corrected soon so you can just enter the numbers and not worry about prefixes.



Survey Deadline Reminder

Tue, 31 Oct 2017 13:12:00 +0000

Tonight at midnight the Next NHU-PAC Survey will close. If you haven't completed it yet please do so today. We want to get input from as many people in the NH Library community as possible.

You will find the survey, which will take about 15 minutes to complete at 




Van Delivery Monday October 30

Mon, 30 Oct 2017 15:22:00 +0000

The NC van driver has decided to turn around and return home this morning due to dangerous road conditions.  She was going to try to make her NC stops later in the day if weather/road conditions permit.  Not sure if you'll get your delivery today or not.  All other vans are out making their deliveries.



Brief NHU-PAC outage Tue 10/31 7:35am

Mon, 30 Oct 2017 13:59:00 +0000

The NHU-PAC will be offline for about 10 minutes starting at 7:35 a.m. on Tuesday, October 31.  This interruption is for scheduled server maintenance.  Also expect a less-than-minute interruption of the NHU-PAC ILL program at 9 a.m.



No SW Van, Wednesday, October 25th, 2017

Wed, 25 Oct 2017 12:04:00 +0000

The SW Van Delivery Route is cancelled for today, Wednesday, October 25, 2017.  The affected libraries are:HanoverDartmouth College, HanoverLebanonMeridenRiver Valley Community College, ClaremontClaremontWalpoleWestmorelandChesterfieldKeeneRindgeJaffreyPeterboroughWiltonSorry for any inconvenience.[...]



What do YOU want in the Next NHU-PAC?

Thu, 12 Oct 2017 17:22:00 +0000

To help NHAIS Services select the best possible system for Granite State libraries we are seeking input from the New Hampshire library community. A survey has been created and will be open until midnight on Halloween to gather your input on what the next iteration of NHU-PAC should include.  We are looking for a broad picture of the needs of NH’s libraries so multiple people at each library should complete the survey if they want to. Our hope is that we will get at least one response from each NHAIS member library. You will find the survey, which will take about 15 minutes to complete at https://www.surveymonkey.com/r/nextNHUPAC2017This survey will close at midnight on October 31, 2017. A summary of the results will be posted on the NHAIS blog in mid-November. [...]