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Last Build Date: Thu, 20 Oct 2016 18:14:27 +0000


DreamCompute US-East 2 Emergency Maintenance (RESOLVED)

Thu, 20 Oct 2016 17:25:31 +0000

We are performing an emergency maintenance for the DreamCompute US-East 2 cluster to repair a network issue that is suspected in causing degraded performance of our storage cluster earlier this week. We expect that there will be a small blip in network connectivity, and will do all possible to minimize disruption. We will begin the […]

Outgoing mail delays(RESOLVED)

Tue, 11 Oct 2016 17:47:24 +0000

Our Technical Operations team has identified an issue resulting in delays sending mail from all mail clusters.  They are currently working toward a resolution, and we will provide updated information as it becomes available.  If you have any issues during this period, or questions in the meantime, please contact support from your web panel. Update […]

DreamCompute US-East 1 Cluster Service Disruption (RESOLVED)

Tue, 11 Oct 2016 12:03:39 +0000

Our beta DreamCompute cluster named US-East 1 is currently having issues with its storage system. We have our entire team up and working on the issue, and hope to have service restored shortly. The storage cluster is vital to many functions of the cluster, and so is affecting networking, routers and instances. We apologize for […]

Connectivity issues on homiemail-sub5(RESOLVED)

Sun, 02 Oct 2016 13:23:06 +0000

A small subset of customers may have issues connecting to their email this morning. We are currently experiencing an issue with one of the back-end filers where mail is stored. Our Technical Operations team is looking into the cause and we will continue to provide updates as we get more information. During this outage, mail […]

Connection issues for email machines on homiemail-sub5(REVOLVED)

Mon, 26 Sep 2016 17:08:53 +0000

Our admins are currently working on some of the machines that serve our mail service on the homiemail-sub5 mail cluster.  A few machines on the service are responding slowly, which is causing issues for some customers when attempting to send or receive mail, as well as delaying mail delivery. To determine if your mail is […]

New webmail changes! (RESOLVED)

Wed, 21 Sep 2016 21:08:08 +0000

As you may have noticed over the last several months, we’ve been transitioning from Squirrelmail (our older webmail software) over to atmail, which has a lot more features, a more modern interface, and is much better integrated into our new spam filtering system! After much testing, we are excited to announce that we are now […]

Spam Filtering Changes! (RESOLVED)

Tue, 20 Sep 2016 21:57:22 +0000

We are in the process of rolling out our new spam filtering service! This will begin at 3:00pm PDT, and should take roughly two hours. We will provide updates below as the changeover progresses. During this maintenance window, anyone who is using our current junkmail/anti-spam filtering will be switched to our brand new, much more […]

Scheduled DreamObjects Maintenance – September 20th 10AM PST (8 hrs) (RESOLVED)

Tue, 20 Sep 2016 18:56:56 +0000

On Tuesday, September 20th from 10am to 6pm, we will be upgrading Ceph, the underlying storage system of DreamObjects, to the “Jewel” release. The new release includes support for AWS signature version 4, features needed to enable static site hosting in the future, and fixes numerous bugs. We expect the upgrade process to last only […]

Network connectivity issue in US-East (VA) data center (RESOLVED)

Sun, 18 Sep 2016 13:19:26 +0000

We’re currently experiencing a network issue with a subset of shared servers (two rows) in our US-East (VA) data center. Our technical operations team is aware of the cause and they are working to restore connectivity as soon as possible. We sincerely apologize to those customers who are being affected by this issue. If you are […]

Live Chat Unavailable Wednesday, September 14th, 5:30am to Thursday, September 15th, 5:30am PDT (RESOLVED)

Tue, 13 Sep 2016 21:33:03 +0000

Our Live Chat support system will be unavailable starting this Wednesday, September 14th, from 5:30am to 5:30am (the following morning, 24 hours). We will be involving our support staff in our year’s end team meeting. We’ll be taking a company-wide look as we close out the year to discuss our performance and improvements moving forward. […]