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Return Customer

Make your customers happy. Improve your business. Grow your revenue

Last Build Date: Wed, 17 May 2017 21:46:06 +0000


Proactively Engaging with Website Visitors

Wed, 17 May 2017 15:01:32 +0000

Ecommerce sites have taken retail online and with such its audience. Once representatives used to be able to physically approach customers to see if they need their assistance, now when visitors are on a website many companies are not aware of their existence unless the visitor makes contact. Are companies just expected to sit back […]

Effectively Train and Equip Your Customer Service Team for Success

Wed, 15 Mar 2017 15:00:00 +0000

As a business owner, you probably know well enough that, when it comes to a knack for customer service, employees either have it or they don’t. Some people are seemingly born with the skill for knowing how to take outstanding care of customers, while others just can’t quite grasp how to do it properly. Having […]

5 Ways to Surprise and Delight your Customers

Wed, 01 Mar 2017 16:00:00 +0000

Have you ever been treated to an unexpected gift from a company? It may have been money off your next purchase or a complimentary upgrade. Whatever the case, think about how that made you feel. Pretty happy right? A simple gesture can go a long way when it comes to keeping your customers loyal. Here […]

4 Effective Ways to Improve Online Customer Satisfaction

Wed, 15 Feb 2017 16:00:00 +0000

While there are plenty of positives to owning an online store — for example, less overhead and a more flexible schedule — there can also be some challenges. In fact, it may be difficult right away to understand how your customers feel about their overall online shopping experience. Whereas in a traditional storefront you can […]

For Better Branding, Keep it Consistent on Social Media

Wed, 01 Feb 2017 16:00:00 +0000

Most companies are well aware that branding is essential for growth and success. But branding can refer to many things, and not all individuals and companies use it the same way, so understanding which aspects matter most can be confusing. And with the prevalence of social media platforms, retaining brand consistency becomes more difficult by […]

Creating and Leading a Customer-Centric Culture

Thu, 19 Jan 2017 16:00:00 +0000

Company Culture Trickles Down From the Top The most successful businesses and brands typically follow the same path when it comes to leadership. If your employees and company culture are a priority to you, your customers and their experiences will be a priority to your employees. Leading by example is critical to the success of […]

4 Steps to Meet 24/7 Customer Service Expectations on Social Media

Wed, 15 Jun 2016 15:00:00 +0000

Social media customers have increasingly demanding expectations. About 95 percent of millennials expect brands to have a Facebook presence, and over 80 percent expect brands to be on Twitter, HubSpot research found. According to Edison Research, 42 percent of customers expect service requests made through social media to be handled within 60 minutes, while 32 […]

Instant Satisfaction: How to Meet Rising Customer Expectations

Wed, 01 Jun 2016 15:00:00 +0000

As Internet speeds increase and technology becomes more sophisticated, customer expectations of companies’ online performances have also risen. In 2015, 47 percent of U.S. corporate executives said their customers’ service expectations were higher than three years ago, while 35 percent said they were much higher. Nearly two-thirds of these companies said it was somewhat or […]

5 Lessons from Top Brands on Delivering Customer Service

Wed, 18 May 2016 15:00:00 +0000

In this age of digital media, brands have many ways to offer exemplary customer service to their customer base. The advent of social media has also enabled customers to share their own customer service stories, which, in turn, become the brand’s own walking advertisement and word-of-mouth. What are the reasons that companies with great customer […]

How Video Content Engages Customers More Effectively

Wed, 27 Apr 2016 15:00:00 +0000

Do you want to find (and keep) more customers? Whether you’re a small business or a big business, there’s a simple solution to engaging and retaining your customers more effectively — video. When it comes to video marketing, both conversion and engagement rates for this type of content are much higher than other forms of […]