Subscribe: Return Customer
Preview: Return Customer

Return Customer

Make your customers happy. Improve your business. Grow your revenue

Last Build Date: Wed, 13 Dec 2017 21:24:58 +0000


5 Tips for Automating Your Small Business Customer Service

Wed, 13 Dec 2017 21:24:58 +0000

We live in an age of constant communication, perpetual availability, and an expectation of white-glove service. For small businesses, the level of customer service they are able to provide can make or break their success. So, how does a fledgling company offer the same level of attentive, personable, friendly client care as a multinational behemoth […]

5 Reasons Shoppers Abandon Their Online Carts

Wed, 23 Aug 2017 15:00:00 +0000

According to a survey of 37 studies on e-commerce shopping habits, the average rate of online shopping cart abandonment (when shoppers add an item to their cart but never complete the transaction) is 69.23 percent. Of that figure, more than half the abandonments were due to the fact that the shopper was not actually ready […]

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Wed, 09 Aug 2017 15:00:00 +0000

Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience, while 33.5 percent are delivering average service and 39.6 percent are lagging or falling […]

4 Ways to Gather Business Intelligence on Your Customers’ Buying Habits

Wed, 26 Jul 2017 15:00:57 +0000

Paying attention to your customers’ buying habits can pay off. Using customer analytics to track buyer behavior can boost your sales, customer satisfaction and customer retention by as much as 25 percent, Quantzig data shows. Studying your customers’ purchasing patterns is so effective because it enables you to tailor your marketing and sales tactics toward […]

Build Revenue with These Proven Customer Retention Strategies

Wed, 31 May 2017 15:00:00 +0000

Vilfredo Federico Damaso Pareto coined the idea that 80 percent of results come from 20 percent of the action. The Pareto principle may date back to the 1800s, but it’s still relevant for the consumer marketplace today. Take a look at your most loyal customers. Forbes reports that most businesses find 20 percent of their […]

Proactively Engaging with Website Visitors

Wed, 17 May 2017 15:01:32 +0000

Ecommerce sites have taken retail online and with such its audience. Once representatives used to be able to physically approach customers to see if they need their assistance, now when visitors are on a website many companies are not aware of their existence unless the visitor makes contact. Are companies just expected to sit back […]

Effectively Train and Equip Your Customer Service Team for Success

Wed, 15 Mar 2017 15:00:00 +0000

As a business owner, you probably know well enough that, when it comes to a knack for customer service, employees either have it or they don’t. Some people are seemingly born with the skill for knowing how to take outstanding care of customers, while others just can’t quite grasp how to do it properly. Having […]

5 Ways to Surprise and Delight your Customers

Wed, 01 Mar 2017 16:00:00 +0000

Have you ever been treated to an unexpected gift from a company? It may have been money off your next purchase or a complimentary upgrade. Whatever the case, think about how that made you feel. Pretty happy right? A simple gesture can go a long way when it comes to keeping your customers loyal. Here […]

4 Effective Ways to Improve Online Customer Satisfaction

Wed, 15 Feb 2017 16:00:00 +0000

While there are plenty of positives to owning an online store — for example, less overhead and a more flexible schedule — there can also be some challenges. In fact, it may be difficult right away to understand how your customers feel about their overall online shopping experience. Whereas in a traditional storefront you can […]

For Better Branding, Keep it Consistent on Social Media

Wed, 01 Feb 2017 16:00:00 +0000

Most companies are well aware that branding is essential for growth and success. But branding can refer to many things, and not all individuals and companies use it the same way, so understanding which aspects matter most can be confusing. And with the prevalence of social media platforms, retaining brand consistency becomes more difficult by […]