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Preview: Zen Internet Service Alerts

Zen Internet Service Alerts



This RSS feed provides an overview of the current status of all active service faults reported by Zen Internet.



Published: Thu, 19 Jan 2017 17:53:52 +0000

Last Build Date: Thu, 19 Jan 2017 17:53:52 +0000

 



#4812 Zen Web Sites - Zen Website Maintenance (New)

Thu, 19 Jan 2017 17:53:51 +0000

Due to planned maintenance the following areas of the Zen website will be unavailable between 21:00 and 23:00 on Sunday 5th February: Customer Portal (https://portal.zen.co.uk & https://myaccount.zen.co.uk) Partner Portal (https://partner.zen.co.uk & https://partner2.zen.co.uk) https://secure.zen.co.uk Broadband Usage Checker Data Centre Access Management We apologise for any inconvenience this may cause. Start: Sun, 5th Feb 2017 21:00 End: Sun, 5th Feb 2017 23:00 Edited: Thu, 19th Jan 2017 17:53 Status: Partial Maintenance: Planned



#4811 Shared Linux Hosting - Maintenance on cPanel Servers (New)

Thu, 19 Jan 2017 11:49:13 +0000

Our engineers will be carrying out some maintenance work on the cPanel servers over the next few weeks. During this maintenance the hostname for each cPanel server will be amended. All customers affected by this will have been notified via a recent email, which contains more details of the work and what action you may need to take. A small amount of downtime is expected during this, as a reboot of the server is required. Zen regret any inconvenience this may cause. The following servers will be updated on the dates shown below: 23rd January - zencphosting13 25th January - zencphosting02 25th January - zencphosting03 25th January - zencphosting04 25th January - zencphosting09 Start: Thu, 19th Jan 2017 11:00 Edited: Thu, 19th Jan 2017 11:49 Status: Partial Maintenance: Planned



#4807 Shared Linux Hosting - Maintenance on cPanel Servers shcp01 / shcp02 / shcp03 (Close)

Mon, 16 Jan 2017 17:17:05 +0000

Maintenance successfully completed. Start: Tue, 10th Jan 2017 21:50 End: Fri, 13th Jan 2017 16:00 Clear: Mon, 16th Jan 2017 17:16 Edited: Mon, 16th Jan 2017 17:17 Status: Up Maintenance: None



#4803 E-mail - Phishing Scam Email (Close)

Mon, 16 Jan 2017 09:04:38 +0000

Confirmed functioning service. Incident Closed. Start: Thu, 29th Dec 2016 15:24 Clear: Mon, 16th Jan 2017 09:04 Edited: Mon, 16th Jan 2017 09:04 Status: Up Maintenance: None



#4810 Broadband (xDSL) - Manchester LLU Line card Reboot - Emergency Maintenance (Close)

Tue, 10 Jan 2017 11:34:54 +0000

Maintenance successfully completed. Confirmed functioning service. Incident Closed. Start: Tue, 10th Jan 2017 11:12 Clear: Tue, 10th Jan 2017 11:34 Edited: Tue, 10th Jan 2017 11:34 Status: Up Maintenance: None



#4810 Broadband (xDSL) - Manchester LLU Line card Reboot - Emergency Maintenance (New)

Tue, 10 Jan 2017 11:12:53 +0000

Emergency maintenance Our engineers will be rebooting a line card in the Manchester Blackfriars Exchange to resolve a fault. Customers connected to this card will experience a brief outage while the reboot takes place. Further updates will be posted here when available. Zen regret any inconvenience this may cause. Start: Tue, 10th Jan 2017 11:12 Update: Tue, 10th Jan 2017 11:30 Edited: Tue, 10th Jan 2017 11:12 Status: Outage Maintenance: Emergency



#4809 Zen Web Sites - Broadband availability checker (Close)

Mon, 09 Jan 2017 21:03:08 +0000

Incident Closed. Start: Mon, 9th Jan 2017 11:25 End: Mon, 9th Jan 2017 20:00 Clear: Mon, 9th Jan 2017 21:02 Edited: Mon, 9th Jan 2017 21:03 Status: Up Maintenance: None



#4809 Zen Web Sites - Broadband availability checker (Update)

Mon, 09 Jan 2017 12:08:27 +0000

Our systems Development team have identified and resolved the issue and confirmed functioning service. Start: Mon, 9th Jan 2017 11:25 End: Mon, 9th Jan 2017 20:00 Edited: Mon, 9th Jan 2017 12:08 Status: Outage Maintenance: None



#4809 Zen Web Sites - Broadband availability checker (New)

Mon, 09 Jan 2017 11:27:36 +0000

We are currently experiencing issues with the broadband availability checker on our website. Our Systems Development team are investigating the issue. Unfortunately, this means customers are unable to run broadband availability checks against phone numbers. Zen regret any inconvenience this may cause. Start: Mon, 9th Jan 2017 11:25 Update: Mon, 9th Jan 2017 13:00 Edited: Mon, 9th Jan 2017 11:27 Status: Outage Maintenance: None



#4808 Dedicated Hosting - Zen vCloud Maintenance (New)

Mon, 09 Jan 2017 11:23:31 +0000

There will be some routine maintenance on the storage for the ZenCloud platform being performed. There could be some performance degradation during this time. Zen regret any inconvenience this may cause. Start: Sat, 21st Jan 2017 08:00 End: Sat, 21st Jan 2017 12:00 Edited: Mon, 9th Jan 2017 11:23 Status: Up Maintenance: Planned



#4807 Shared Linux Hosting - Maintenance on cPanel Servers shcp01 / shcp02 / shcp03 (New)

Fri, 06 Jan 2017 16:48:40 +0000

We will be performing maintenance on the servers shcp01.hosting.zen.net.uk, shcp02.hosting.zen.net.uk and shcp03.hosting.zen.net.uk. Customers may experience interruption to services during this window whilst services are restarted. For help locating the name of your cPanel server, please use the following knowledge base article: http://support.zen.co.uk/kb/Knowledgebase/Web-Hosting-Linux-Technical-Details-via-Customer-Portal Start: Tue, 10th Jan 2017 21:50 End: Fri, 13th Jan 2017 16:00 Update: Fri, 13th Jan 2017 16:00 Edited: Fri, 6th Jan 2017 16:48 Status: Outage Maintenance: Planned



#4806 E-mail - Phishing Scam Email (New)

Fri, 06 Jan 2017 14:50:41 +0000

We have been made aware that a number of Zen customers are receiving emails purporting to be from Zen but are in fact phishing attempts to try and obtain Zen customer information. An example is included below: " From: Mail Support Sent: Friday, January 06, 2017 11:23 AM To: xxxxxx Subject: Action required for mailbox *xxxxxx@zen.co.uk*. 1/6/2017 12:23:33 PM This is a secure message from zen.co.uk. Your account *xxxxx@zen.co.uk* is temporarily locked to prevent unauthorized use, click URL below to unblock. zen.co.uk/xxxxxxx/webauth/portal/16084/ If you do not comply with this warning, your account will be locked and deleted permanently. The URL above will expire after 20min. - Show quoted text - Secured by zen Encryption, Copyright © 2017 www.zen.co.uk, Inc. All rights reserved. " Zen Internet did not send these emails, the from addresses have been spoofed. Recipients can verify the authentication of an email from the zen.co.uk domain using our published SPF records. Start: Fri, 6th Jan 2017 14:49 End: Fri, 6th Jan 2017 14:49 Update: Fri, 6th Jan 2017 14:49 Edited: Fri, 6th Jan 2017 14:50 Status: Up Maintenance: None



#4805 Online Data Backup - Zen Vault Backups (New)

Fri, 06 Jan 2017 10:10:21 +0000

We have received reports of backups failing to run as expected for a number of customers on our Zen Vault platform. Our engineers are investigating and further updates will be posted here when available. Zen regret any inconvenience this may cause. Start: Fri, 6th Jan 2017 09:00 Update: Fri, 6th Jan 2017 12:00 Edited: Fri, 6th Jan 2017 10:10 Status: Partial Maintenance: None



#4804 Shared Linux Hosting - zencphosting15.zen.co.uk Outage (Close)

Thu, 05 Jan 2017 12:52:28 +0000

This issue has now been resolved. Closing ticket Zen regret any inconvenience caused. Start: Thu, 5th Jan 2017 12:45 Clear: Thu, 5th Jan 2017 12:52 Edited: Thu, 5th Jan 2017 12:52 Status: Up Maintenance: None



#4804 Shared Linux Hosting - zencphosting15.zen.co.uk Outage (New)

Thu, 05 Jan 2017 12:47:26 +0000

zencphosting15.zen.co.uk is currently suffering an outage, our engineers are investigating. Further updates will be posted here when available. Zen regret any inconvenience this may cause. Start: Thu, 5th Jan 2017 12:45 Update: Thu, 5th Jan 2017 15:45 Edited: Thu, 5th Jan 2017 12:47 Status: Outage Maintenance: None



#4803 E-mail - Phishing Scam Email (New)

Thu, 29 Dec 2016 15:31:14 +0000

We have been made aware that a number of Zen customers are receiving emails purporting to be from ICANN but are in fact phishing attempts to try and induce users to download malware. If you receive one of these emails we would strongly advise not to follow any of the links and to delete the message immediately. An example is shown below: Dear Domain Owner, Our system has detected that your domain: is being used for spamming and spreading malware recently. You can download the detailed abuse report of your domain along with date/time of incidents. Click Here We have also provided detailed instruction on how to delist your domain from our blacklisting. Please download the report immediately and take proper action within 24 hours otherwise your domain will be suspended permanently. There is also possibility of legal action depend on severity and persistence of your abuse case. Three Simple Steps: 1. Download your abuse report. 2. Check your domain abuse incidents along with date and time. 3. Take few simple steps for prevention and to avoid domain suspension. Click Here to Download your Report Please look into it and contact us. Best Regards, Domain Abuse Dept. ICANN Inc. Tel.: (139) 711-69-73 Start: Thu, 29th Dec 2016 15:24 Update: Mon, 16th Jan 2017 09:00 Edited: Thu, 29th Dec 2016 15:31 Status: Up Maintenance: None



#4798 Shared Linux Hosting - Maintenance on cPanel Servers (Close)

Tue, 27 Dec 2016 08:55:36 +0000

Start: Tue, 13th Dec 2016 22:00 End: Tue, 13th Dec 2016 22:30 Clear: Tue, 27th Dec 2016 08:55 Edited: Tue, 27th Dec 2016 08:55 Status: Up Maintenance: None



#4795 Routing & Core Network - Core Network Firmware Upgrade (Close)

Tue, 27 Dec 2016 08:55:02 +0000

Start: Mon, 12th Dec 2016 23:00 End: Tue, 13th Dec 2016 06:00 Clear: Tue, 27th Dec 2016 08:54 Edited: Tue, 27th Dec 2016 08:55 Status: Up Maintenance: None



#4800 Leased Line - Leased Line Usage Graphing (Close)

Mon, 26 Dec 2016 04:32:34 +0000

Incident Closed Start: Wed, 14th Dec 2016 09:37 Clear: Wed, 14th Dec 2016 16:30 Edited: Mon, 26th Dec 2016 04:32 Status: Up Maintenance: None



#4794 Leased Line - Core Network Firmware Upgrade (Close)

Mon, 26 Dec 2016 04:31:42 +0000

All work completed successfully Start: Mon, 12th Dec 2016 23:00 End: Tue, 13th Dec 2016 06:00 Clear: Tue, 13th Dec 2016 07:00 Edited: Mon, 26th Dec 2016 04:31 Status: Up Maintenance: None



#4802 Phone - Residential Technical Support Phone Outage (Close)

Fri, 23 Dec 2016 16:40:15 +0000

Full service has been restored and our Small Business and Residential Technical Support team is now reachable on the normal number, 01706 902001. Start: Fri, 23rd Dec 2016 15:00 Clear: Fri, 23rd Dec 2016 16:37 Edited: Fri, 23rd Dec 2016 16:40 Status: Up Maintenance: None



#4802 Phone - Residential Technical Support Phone Outage (New)

Fri, 23 Dec 2016 16:04:38 +0000

We are currently experiencing problems with our Small Business and Residential Technical Support lines. The phone system is incorrectly saying that the phone lines are closed when we are in fact open. Whilst this is being investigated, please redial 01706 902 080 and select option 2 who will be able to transfer you. We apologise for any inconvenience caused. Start: Fri, 23rd Dec 2016 15:00 Update: Fri, 23rd Dec 2016 17:00 Edited: Fri, 23rd Dec 2016 16:04 Status: Outage Maintenance: None



#4801 E-mail - Phishing Scam Email (New)

Fri, 23 Dec 2016 12:55:59 +0000

Phishing Scam Email We have been made aware that a number of Zen customers are receiving emails purporting to be from Zen but are in fact phishing attempts to try and obtain Zen customer information. An example is included below: " Dear XXXXX, Your account "XXXXXX@zen.co.uk" is temporarily locked to prevent unauthorized use. Click the URL below to unlock your account: XXXXXXXXX/webauth/portal/16084/16101/ Note: Failure to comply with this warning, your account will be locked permanently. Thanks Copyright © 2016 zen.co.uk. All rights reserved. " Zen Internet did not send these emails, the "From" addresses have been spoofed. Recipients can verify the authentication of an email from the zen.co.uk domain using our published SPF records Start: Fri, 23rd Dec 2016 12:54 Update: Sat, 2nd Jan 2016 09:00 Edited: Fri, 23rd Dec 2016 12:55 Status: Up Maintenance: None



#4800 Leased Line - Leased Line Usage Graphing (Update)

Wed, 14 Dec 2016 12:00:56 +0000

Our engineers have identified the cause and have now rectified the issue. Unfortunately the graphing will remain blank until the time of restoration (11:45am). From that point onwards it will graph as normal. We apologise for any inconvenience that this has caused. Start: Wed, 14th Dec 2016 09:37 Update: Wed, 14th Dec 2016 15:00 Edited: Wed, 14th Dec 2016 12:00 Status: Up Maintenance: None



#4800 Leased Line - Leased Line Usage Graphing (New)

Wed, 14 Dec 2016 09:41:31 +0000

We are aware of issues where the usage graphing sent out to customers is not showing any data. Our Network Engineers are investigating the cause of the issue. This does not affect your service or traffic. Further updates will be provided when we have them. Start: Wed, 14th Dec 2016 09:37 Update: Wed, 14th Dec 2016 13:00 Edited: Wed, 14th Dec 2016 09:41 Status: Up Maintenance: None