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Preview: Zen Internet Service Alerts

Zen Internet Service Alerts



This RSS feed provides an overview of the current status of all active service faults reported by Zen Internet.



Published: Sat, 25 Mar 2017 08:15:10 +0000

Last Build Date: Sat, 25 Mar 2017 08:15:10 +0000

 



#4850 Managed Hosting - Managed Web Sites Down (Close)

Sat, 25 Mar 2017 08:15:09 +0000

Start: Fri, 24th Mar 2017 06:45 Clear: Sat, 25th Mar 2017 08:15 Edited: Sat, 25th Mar 2017 08:15 Status: Up Maintenance: None



#4851 Shared Windows Hosting - Plesk Server Outage (Close)

Sat, 25 Mar 2017 08:14:57 +0000

Start: Fri, 24th Mar 2017 06:45 Clear: Sat, 25th Mar 2017 08:14 Edited: Sat, 25th Mar 2017 08:14 Status: Up Maintenance: None



#4847 Broadband (xDSL) - Outage - Reading Exchange (Close)

Sat, 25 Mar 2017 08:10:05 +0000

Incident closed Start: Tue, 21st Mar 2017 19:15 End: Tue, 21st Mar 2017 23:00 Clear: Wed, 22nd Mar 2017 13:05 Edited: Sat, 25th Mar 2017 08:10 Status: Up Maintenance: None



#4852 Routing & Core Network - Core Network Planned Maintenance (Close)

Sat, 25 Mar 2017 08:06:40 +0000

Incident closed Start: Fri, 24th Mar 2017 21:56 End: Sat, 25th Mar 2017 07:00 Clear: Sat, 25th Mar 2017 08:06 Edited: Sat, 25th Mar 2017 08:06 Status: Up Maintenance: None



#4852 Routing & Core Network - Core Network Planned Maintenance (New)

Fri, 24 Mar 2017 21:59:04 +0000

Due to planned maintenance on our core network, some customers may notice their traffic taking a different route across our network. There is no impact to service and all services remain up. Start: Fri, 24th Mar 2017 21:56 End: Sat, 25th Mar 2017 07:00 Edited: Fri, 24th Mar 2017 21:59 Status: Up Maintenance: Planned



#4851 Shared Windows Hosting - Plesk Server Outage (Update)

Fri, 24 Mar 2017 08:16:51 +0000

The firewall has started accepting connections again and all services have started to reconnect. Start: Fri, 24th Mar 2017 06:45 Update: Fri, 24th Mar 2017 10:30 Edited: Fri, 24th Mar 2017 08:16 Status: Outage Maintenance: None



#4850 Managed Hosting - Managed Web Sites Down (Update)

Fri, 24 Mar 2017 08:16:34 +0000

The firewall has started accepting connections again and all services have started to reconnect. Start: Fri, 24th Mar 2017 06:45 Update: Fri, 24th Mar 2017 10:00 Edited: Fri, 24th Mar 2017 08:16 Status: Outage Maintenance: None



#4851 Shared Windows Hosting - Plesk Server Outage (New)

Fri, 24 Mar 2017 07:48:37 +0000

We have lost communication to our Plesk Servers. Our engineers are currently investigating the issue. At this time no further information is available. Start: Fri, 24th Mar 2017 06:45 Update: Fri, 24th Mar 2017 08:30 Edited: Fri, 24th Mar 2017 07:48 Status: Outage Maintenance: None



#4850 Managed Hosting - Managed Web Sites Down (New)

Fri, 24 Mar 2017 07:15:32 +0000

We have lost communication to our Managed Servers Firewall. Our engineers are currently investigating the issue. At this time no further information is available. Start: Fri, 24th Mar 2017 06:45 Update: Fri, 24th Mar 2017 08:30 Edited: Fri, 24th Mar 2017 07:49 Status: Outage Maintenance: None



#4849 E-mail - Email Delivery Delay (Close)

Wed, 22 Mar 2017 19:26:07 +0000

Email delivery is now functioning as expected. Start: Wed, 22nd Mar 2017 16:11 Clear: Wed, 22nd Mar 2017 19:25 Edited: Wed, 22nd Mar 2017 19:26 Status: Up Maintenance: None



#4849 E-mail - Email Delivery Delay (New)

Wed, 22 Mar 2017 16:12:28 +0000

Some customers may be experiencing delays of up to 3 hours for inbound email delivery. Our engineers are busy investigating and resolving the delays. Zen regret any inconvenience this may cause. Start: Wed, 22nd Mar 2017 16:11 Update: Wed, 22nd Mar 2017 18:00 Edited: Wed, 22nd Mar 2017 16:12 Status: Up Maintenance: None



#4848 Shared Windows Hosting - Intermittent Service on Plesk Platform (New)

Wed, 22 Mar 2017 12:46:30 +0000

Some sites on our Plesk platform. Customers will be experiencing problems at present, such as 'Service unavailable' error messages. The issue is currently being investigated and we hope to have things back up and running as quickly as possible. Zen regret any inconvenience this may cause. Start: Wed, 22nd Mar 2017 12:00 Update: Wed, 22nd Mar 2017 15:00 Edited: Wed, 22nd Mar 2017 12:46 Status: Outage Maintenance: None



#4846 Routing & Core Network - Network Maintenance - Manchester (Close)

Wed, 22 Mar 2017 05:55:25 +0000

Maintenance successfully completed. Start: Tue, 21st Mar 2017 23:00 End: Wed, 22nd Mar 2017 06:00 Clear: Wed, 22nd Mar 2017 05:55 Edited: Wed, 22nd Mar 2017 05:55 Status: Up Maintenance: None



#4847 Broadband (xDSL) - Outage - Reading Exchange (Update)

Tue, 21 Mar 2017 20:59:44 +0000

We have arranged for replacement parts to be delivered to Reading Exchange. Due to the location of the replacement parts there may be a delay in restoring service to affected customers. Further updates will be provided when we have them. Zen regret any inconvenience this may cause. Start: Tue, 21st Mar 2017 19:15 End: Tue, 21st Mar 2017 23:00 Edited: Tue, 21st Mar 2017 20:59 Status: Partial Maintenance: None



#4847 Broadband (xDSL) - Outage - Reading Exchange (New)

Tue, 21 Mar 2017 19:34:59 +0000

We are experiencing loss of service to one of our line cards in the Reading Exchange. Any customers connecting to the line card will be experiencing Loss of Service. Our engineers are investigating the issue. Zen regret any inconvenience this may cause. Start: Tue, 21st Mar 2017 19:15 End: Tue, 21st Mar 2017 21:00 Edited: Tue, 21st Mar 2017 19:34 Status: Partial Maintenance: None



#4846 Routing & Core Network - Network Maintenance - Manchester (New)

Tue, 21 Mar 2017 19:17:12 +0000

Our Network Engineers will be performing maintenance on one of our Core Routers. No customers should be affected, however the network should be considered at risk whilst this work is being carried out. Zen regret any inconvenience this may cause. Start: Tue, 21st Mar 2017 23:00 End: Wed, 22nd Mar 2017 06:00 Edited: Tue, 21st Mar 2017 19:17 Status: Partial Maintenance: Planned



#4845 Routing & Core Network - Network Maintenance - Sandbrook Park (Close)

Tue, 21 Mar 2017 05:47:50 +0000

Maintenance successfully completed. Start: Mon, 20th Mar 2017 23:00 End: Tue, 21st Mar 2017 06:00 Clear: Tue, 21st Mar 2017 05:47 Edited: Tue, 21st Mar 2017 05:47 Status: Up Maintenance: None



#4845 Routing & Core Network - Network Maintenance - Sandbrook Park (New)

Mon, 20 Mar 2017 18:38:25 +0000

Our Network engineers will be carrying out a firmware upgrade on one of Zen's Routers. There will be disruption across all services terminating at Sandbrook Park, this includes - IPVPN's, Colocation and Wholesale Portals. Zen regret any inconvenience this may cause. Start: Mon, 20th Mar 2017 23:00 End: Tue, 21st Mar 2017 06:00 Edited: Mon, 20th Mar 2017 18:38 Status: Outage Maintenance: Planned



#4844 Leased Line - Leased Line Bearer Down (Close)

Mon, 20 Mar 2017 18:29:52 +0000

Confirmed functioning service. Incident Closed. Start: Mon, 20th Mar 2017 15:22 Clear: Mon, 20th Mar 2017 15:42 Edited: Mon, 20th Mar 2017 18:29 Status: Up Maintenance: None



#4844 Leased Line - Leased Line Bearer Down (Update)

Mon, 20 Mar 2017 16:27:21 +0000

All services were restored as of 15:42. We are awaiting further information from our suppliers. Start: Mon, 20th Mar 2017 15:22 Update: Mon, 20th Mar 2017 19:00 Edited: Mon, 20th Mar 2017 16:27 Status: Outage Maintenance: None



#4844 Leased Line - Leased Line Bearer Down (New)

Mon, 20 Mar 2017 15:40:11 +0000

A connection to one of our suppliers has failed in the London area. This may impact a wide region and a large number of our users. We are currently investigating with our suppliers. Further updates will be posted here when available. Start: Mon, 20th Mar 2017 15:22 Update: Mon, 20th Mar 2017 16:10 Edited: Mon, 20th Mar 2017 15:40 Status: Outage Maintenance: None



#4838 Shared Linux Hosting - Outbound Mail intermittent CP06.hosting.zen.net.uk (Close)

Thu, 16 Mar 2017 19:46:34 +0000

Start: Mon, 6th Mar 2017 15:00 Clear: Thu, 16th Mar 2017 19:46 Edited: Thu, 16th Mar 2017 19:46 Status: Up Maintenance: None



#4811 Shared Linux Hosting - Maintenance on cPanel Servers (Close)

Thu, 16 Mar 2017 15:47:10 +0000

Maintenance work complete Start: Thu, 19th Jan 2017 11:00 Clear: Thu, 16th Mar 2017 15:33 Edited: Thu, 16th Mar 2017 15:47 Status: Up Maintenance: None



#4841 Broadband (xDSL) - Herne Bay Outage (Close)

Thu, 16 Mar 2017 15:44:41 +0000

This was resolved as of Monday 16.03, and lines remain connected. Start: Thu, 9th Mar 2017 15:13 Clear: Mon, 13th Mar 2017 18:00 Edited: Thu, 16th Mar 2017 15:44 Status: Up Maintenance: None



#4811 Shared Linux Hosting - Maintenance on cPanel Servers (Update)

Thu, 16 Mar 2017 10:28:47 +0000

Our engineers are continuing to work on shcp01. While the maintenance is ongoing customers will be unable to access webmail or the cPanel interface. Zen regret any inconvenience this may cause. Start: Thu, 19th Jan 2017 11:00 Update: Thu, 16th Mar 2017 12:30 Edited: Thu, 16th Mar 2017 10:28 Status: Partial Maintenance: Planned