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Preview: Zen Internet Service Alerts

Zen Internet Service Alerts



This RSS feed provides an overview of the current status of all active service faults reported by Zen Internet.



Published: Thu, 22 Jun 2017 11:09:09 +0000

Last Build Date: Thu, 22 Jun 2017 11:09:09 +0000

 



#4892 E-mail - Phishing Email (Close)

Thu, 22 Jun 2017 11:09:07 +0000

Confirmed functioning service. Incident Closed. Clear: Thu, 22nd Jun 2017 11:09 Edited: Thu, 22nd Jun 2017 11:09 Status: Up Maintenance: None



#4881 E-mail - Zen email attachment blocking (Close)

Thu, 22 Jun 2017 11:07:00 +0000

Zen regret any inconvenience this may cause. Start: Tue, 25th Apr 2017 13:00 End: Wed, 26th Apr 2017 12:00 Clear: Thu, 22nd Jun 2017 11:06 Edited: Thu, 22nd Jun 2017 11:07 Status: Up Maintenance: None



#4896 Zen Web Sites - Planned Maintenance - Secure File Sending (Close)

Thu, 22 Jun 2017 11:04:40 +0000

Confirmed functioning service. Incident Closed. Start: Sun, 18th Jun 2017 20:30 End: Sun, 18th Jun 2017 22:00 Clear: Thu, 22nd Jun 2017 11:04 Edited: Thu, 22nd Jun 2017 11:04 Status: Up Maintenance: None



#4901 E-mail - Mailhost Platform intermittent Mailbox access (Close)

Thu, 22 Jun 2017 11:04:17 +0000

Confirmed functioning service. Incident Closed. Start: Fri, 16th Jun 2017 05:00 Clear: Thu, 22nd Jun 2017 11:04 Edited: Thu, 22nd Jun 2017 11:04 Status: Up Maintenance: None



#4902 Shared Linux Hosting - cp15 Email Issues (Close)

Thu, 22 Jun 2017 10:56:47 +0000

Confirmed functioning service. Incident Closed. Start: Sun, 18th Jun 2017 10:37 Clear: Thu, 22nd Jun 2017 10:56 Edited: Thu, 22nd Jun 2017 10:56 Status: Up Maintenance: None



#4900 E-mail - Planned Maintenance - Mailhost Platfrom (Close)

Thu, 22 Jun 2017 10:56:26 +0000

Confirmed functioning service. Incident Closed. Start: Thu, 15th Jun 2017 22:00 End: Fri, 16th Jun 2017 02:00 Clear: Thu, 22nd Jun 2017 10:56 Edited: Thu, 22nd Jun 2017 10:56 Status: Up Maintenance: None



#4903 Voice - [VoIP] Capacity Testing (New)

Wed, 21 Jun 2017 09:12:57 +0000

There is a small risk that both inbound and outbound calls in SETUP may fail for a small amount of time during the change window. If a call fails to set up, customers are advised just to redial. Calls that are IN PROGRESS will not be affected. Start: Wed, 28th Jun 2017 20:00 End: Wed, 28th Jun 2017 22:00 Edited: Wed, 21st Jun 2017 09:12 Status: Up Maintenance: Planned



#4902 Shared Linux Hosting - cp15 Email Issues (Update)

Mon, 19 Jun 2017 09:25:02 +0000

We have requested a delisting from Microsoft and awaiting their response. Zen regret any inconvenience this may cause. Further updates will be posted here when available. Start: Sun, 18th Jun 2017 10:37 Update: Mon, 19th Jun 2017 17:00 Edited: Mon, 19th Jun 2017 09:25 Status: Partial Maintenance: None



#4902 Shared Linux Hosting - cp15 Email Issues (New)

Sun, 18 Jun 2017 10:40:22 +0000

Customers sending email through cp15.hosting.zen.net.uk may currently be experiencing issues sending mail to Microsoft email services. We are currently investigating this issue and further updates will be posted here when available. Zen regret any inconvenience this may cause. Start: Sun, 18th Jun 2017 10:37 Update: Mon, 19th Jun 2017 12:00 Edited: Sun, 18th Jun 2017 10:40 Status: Partial Maintenance: None



#4901 E-mail - Mailhost Platform intermittent Mailbox access (New)

Fri, 16 Jun 2017 07:18:21 +0000

We are currently experiencing issues with our mail platform, our engineers are investigating. Further updates will be posted here when available. Start: Fri, 16th Jun 2017 05:00 Update: Fri, 16th Jun 2017 09:00 Edited: Fri, 16th Jun 2017 07:18 Status: Outage Maintenance: None



#4900 E-mail - Planned Maintenance - Mailhost Platfrom (New)

Thu, 15 Jun 2017 13:26:53 +0000

Work is being carried out on the Mail Stores during this time and they may be unavailable during the maintenance window. Zen regret any inconvenience this may cause. Start: Thu, 15th Jun 2017 22:00 End: Fri, 16th Jun 2017 02:00 Update: Fri, 16th Jun 2017 02:00 Edited: Thu, 15th Jun 2017 13:26 Status: Partial Maintenance: Planned



#4899 Managed Hosting - Managed Hosting Firewall currently Unresponsive (Close)

Thu, 15 Jun 2017 09:27:15 +0000

All services are back up and no further outages have been seen. Investigations into the root cause are still ongoing. Start: Thu, 15th Jun 2017 04:55 Clear: Thu, 15th Jun 2017 09:27 Edited: Thu, 15th Jun 2017 09:27 Status: Up Maintenance: None



#4874 E-mail - Targeted phishing email (Close)

Thu, 15 Jun 2017 08:00:53 +0000

Incident Closed. Start: Thu, 20th Apr 2017 10:55 Clear: Thu, 15th Jun 2017 08:00 Edited: Thu, 15th Jun 2017 08:00 Status: Up Maintenance: None



#4895 E-mail - Planned Maintenance - Mailhost Platfrom (Close)

Thu, 15 Jun 2017 08:00:29 +0000

Maintenance successfully completed. Start: Thu, 1st Jun 2017 05:00 End: Thu, 1st Jun 2017 06:00 Clear: Thu, 15th Jun 2017 08:00 Edited: Thu, 15th Jun 2017 08:00 Status: Up Maintenance: None



#4899 Managed Hosting - Managed Hosting Firewall currently Unresponsive (Update)

Thu, 15 Jun 2017 07:22:58 +0000

All services have been restored, however our engineers are still investigating. Further updates to follow. Start: Thu, 15th Jun 2017 04:55 Update: Thu, 15th Jun 2017 09:00 Edited: Thu, 15th Jun 2017 07:22 Status: Outage Maintenance: None



#4899 Managed Hosting - Managed Hosting Firewall currently Unresponsive (Update)

Thu, 15 Jun 2017 06:27:00 +0000

Both our On-Call Hosting engineer and our On-Call Network engineer are enroute to site to investigate the issue locally. At this time we have not ETA for Restoration. Start: Thu, 15th Jun 2017 04:55 Update: Thu, 15th Jun 2017 07:00 Edited: Thu, 15th Jun 2017 06:27 Status: Outage Maintenance: None



#4899 Managed Hosting - Managed Hosting Firewall currently Unresponsive (Update)

Thu, 15 Jun 2017 06:01:41 +0000

All services have dropped again. Further investigations are ongoing. Start: Thu, 15th Jun 2017 04:55 Update: Thu, 15th Jun 2017 07:00 Edited: Thu, 15th Jun 2017 06:01 Status: Outage Maintenance: None



#4899 Managed Hosting - Managed Hosting Firewall currently Unresponsive (Update)

Thu, 15 Jun 2017 05:46:32 +0000

Our engineers have restored service and are still investigating the root cause. We will monitor all services and further updates will be posted when available. Start: Thu, 15th Jun 2017 04:55 Update: Thu, 15th Jun 2017 07:30 Edited: Thu, 15th Jun 2017 05:46 Status: Outage Maintenance: None



#4899 Managed Hosting - Managed Hosting Firewall currently Unresponsive (New)

Thu, 15 Jun 2017 05:16:45 +0000

The managed hosting firewall has dropped and is currently unresponsive. Our engineers are currently investigating the cause. It also appears the standby firewall has not yet taken over as expected. Further updates will be posted here when available. Start: Thu, 15th Jun 2017 04:55 Update: Thu, 15th Jun 2017 06:00 Edited: Thu, 15th Jun 2017 05:16 Status: Outage Maintenance: None



#4898 Routing & Core Network - Performance degradation (Close)

Tue, 13 Jun 2017 14:07:57 +0000

Services recovered at 10:06. Our suppliers have rectified the issue. Confirmed functioning service. Incident Closed. Start: Tue, 13th Jun 2017 09:01 Clear: Tue, 13th Jun 2017 14:04 Edited: Tue, 13th Jun 2017 14:07 Status: Up Maintenance: None



#4898 Routing & Core Network - Performance degradation (New)

Tue, 13 Jun 2017 09:06:08 +0000

We've identified an issue on one of supplier bearers and are working with our supplier to resolve the issue. Affected circuits will see intermittentcy and packet loss. This is a non-geographical outage. Further updates will follow. Start: Tue, 13th Jun 2017 09:01 Update: Tue, 13th Jun 2017 11:00 Edited: Tue, 13th Jun 2017 09:06 Status: Outage Maintenance: None



#4897 Zen Web Sites - Intermittent access to Zen.co.uk (Close)

Mon, 12 Jun 2017 11:18:34 +0000

The issue has been tracked down to a DNS resolution error on our DNS servers. This has now been resolved. Zen regret any inconvenience this may have caused. Start: Mon, 12th Jun 2017 09:00 Clear: Mon, 12th Jun 2017 11:17 Edited: Mon, 12th Jun 2017 11:18 Status: Up Maintenance: None



#4897 Zen Web Sites - Intermittent access to Zen.co.uk (New)

Mon, 12 Jun 2017 09:09:44 +0000

Our engineers are currently investigating reports of intermittent access to www.zen.co.uk Start: Mon, 12th Jun 2017 09:00 Update: Mon, 12th Jun 2017 10:00 Edited: Mon, 12th Jun 2017 09:09 Status: Partial Maintenance: None



#4894 Zen Web Sites - Zen Website Maintenance (Close)

Tue, 06 Jun 2017 03:46:41 +0000

Maintenance successfully completed. Start: Mon, 5th Jun 2017 22:00 End: Tue, 6th Jun 2017 04:00 Clear: Tue, 6th Jun 2017 03:46 Edited: Tue, 6th Jun 2017 03:46 Status: Up Maintenance: None



#4896 Zen Web Sites - Planned Maintenance - Secure File Sending (New)

Thu, 01 Jun 2017 14:12:49 +0000

Our engineers will be performing maintenance on our secure file sending facility. The secure file sending facility will be unavailable during the maintenance period while updates are applied. This will prevent you from downloading files we have sent to you. Zen regret any inconvenience this may cause. Start: Sun, 18th Jun 2017 20:30 End: Sun, 18th Jun 2017 22:00 Edited: Thu, 1st Jun 2017 14:12 Status: Outage Maintenance: Planned