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Preview: Zen Internet Service Alerts

Zen Internet Service Alerts



This RSS feed provides an overview of the current status of all active service faults reported by Zen Internet.



Published: Fri, 28 Apr 2017 12:00:57 +0100

Last Build Date: Fri, 28 Apr 2017 12:00:57 +0100

 



#4886 Leased Line - Emergency maintenance affecting leased lines terminating in Manchester (Close)

Fri, 28 Apr 2017 12:00:56 +0100

Confirmed functioning service. Incident Closed. Start: Fri, 28th Apr 2017 00:00 Clear: Fri, 28th Apr 2017 12:00 Edited: Fri, 28th Apr 2017 12:00 Status: Up Maintenance: None



#4886 Leased Line - Emergency maintenance affecting leased lines terminating in Manchester (Update)

Fri, 28 Apr 2017 08:38:16 +0100

The maintenance work has now been completed. Services have now recovered, and we are continuing to monitor. Start: Fri, 28th Apr 2017 00:00 Update: Fri, 28th Apr 2017 11:30 Edited: Fri, 28th Apr 2017 08:38 Status: Outage Maintenance: Emergency



#4886 Leased Line - Emergency maintenance affecting leased lines terminating in Manchester (Update)

Fri, 28 Apr 2017 05:59:21 +0100

The maintenance has overrun and a number of customers will currently be experiencing an extended outage. Extra engineering resources have been tasked to restore service as soon as possible. Zen regret any inconvenience this may cause. Start: Fri, 28th Apr 2017 00:00 Update: Fri, 28th Apr 2017 09:00 Edited: Fri, 28th Apr 2017 05:59 Status: Outage Maintenance: Emergency



#4886 Leased Line - Emergency maintenance affecting leased lines terminating in Manchester (New)

Thu, 27 Apr 2017 17:13:32 +0100

Following the incident earlier in the week for leased lines terminating in Manchester, we have been working with our suppliers and will be performing emergency maintenance to replace hardware to mitigate the risk of a further failure. Anticipated down time will be around 90 minutes but services should be considered at risk for the duration of the maintenance window. Customers with a backup line should see no impact on connectivity as it fails over to the resilient circuit. Zen regret any inconvenience this may cause. Start: Fri, 28th Apr 2017 00:00 End: Fri, 28th Apr 2017 07:00 Update: Fri, 28th Apr 2017 07:00 Edited: Thu, 27th Apr 2017 17:13 Status: Outage Maintenance: Emergency



#4885 Broadband (xDSL) - Outage Liverpool Area (Close)

Thu, 27 Apr 2017 15:23:20 +0100

Engineer replaced faulty card at the POP. All circuits recovered at 14:35. Confirmed functioning service. Incident Closed. Start: Thu, 27th Apr 2017 10:30 Clear: Thu, 27th Apr 2017 14:35 Edited: Thu, 27th Apr 2017 15:23 Status: Up Maintenance: None



#4885 Broadband (xDSL) - Outage Liverpool Area (Update)

Thu, 27 Apr 2017 12:30:59 +0100

Our suppliers have Engineers assigned to investigate the outage on their Core Network. Updates will be provided when we have them. Zen regret any inconvenience this may cause. Start: Thu, 27th Apr 2017 10:30 Update: Thu, 27th Apr 2017 15:45 Edited: Thu, 27th Apr 2017 12:30 Status: Outage Maintenance: None



#4885 Broadband (xDSL) - Outage Liverpool Area (New)

Thu, 27 Apr 2017 11:35:05 +0100

We are experiencing an outage in the Liverpool Area affecting the following exchanges - Liverpool Central (LVCEN) Lark Lane (LVLAR) Liverpool North (LVNOR) Liverpool Royal (LVROY) Allerton (LVALL) Childwall (LVCHI) Cressington Park (LVCRE) Simonswood (LVSIM) We have raised the fault to our suppleirs who are investigating. Zen regret any inconvenience this may cause. Start: Thu, 27th Apr 2017 10:30 Update: Thu, 27th Apr 2017 12:30 Edited: Thu, 27th Apr 2017 11:35 Status: Outage Maintenance: None



#4884 Shared Windows Hosting - Planned maintenance on the Windows shared hosting platform (New)

Wed, 26 Apr 2017 14:13:55 +0100

We will be performing maintenance on the Windows shared hosting platform on the 3rd May between 10pm and 6am. Customers may experience brief service outages whilst services are restarted during the window. We apologise for any inconvenience caused. Start: Wed, 3rd May 2017 23:00 End: Thu, 4th May 2017 07:00 Update: Thu, 4th May 2017 07:00 Edited: Wed, 26th Apr 2017 14:13 Status: Outage Maintenance: Planned



#4879 Broadband (xDSL) - connectivity issues with Winchcombe exchange (Close)

Wed, 26 Apr 2017 10:42:15 +0100

Start: Fri, 21st Apr 2017 11:42 Clear: Fri, 21st Apr 2017 13:00 Edited: Wed, 26th Apr 2017 10:42 Status: Up Maintenance: None



#4878 Broadband (xDSL) - connectivity issues with Woodbury exchange (Close)

Wed, 26 Apr 2017 10:42:13 +0100

Start: Fri, 21st Apr 2017 11:42 Clear: Fri, 21st Apr 2017 13:00 Edited: Wed, 26th Apr 2017 10:42 Status: Up Maintenance: None



#4877 Leased Line - Leased Line Outage (Close)

Wed, 26 Apr 2017 10:41:09 +0100

Start: Fri, 21st Apr 2017 04:40 Clear: Sat, 22nd Apr 2017 01:30 Edited: Wed, 26th Apr 2017 10:41 Status: Up Maintenance: None



#4882 Leased Line - Hereford Leased Circuit's outage (Close)

Wed, 26 Apr 2017 10:36:19 +0100

Start: Tue, 25th Apr 2017 18:40 Clear: Tue, 25th Apr 2017 19:46 Edited: Wed, 26th Apr 2017 10:36 Status: Up Maintenance: None



#4856 E-mail - Targeted Phishing Alert (Close)

Wed, 26 Apr 2017 10:33:15 +0100

Start: Thu, 30th Mar 2017 15:00 Clear: Wed, 26th Apr 2017 10:33 Edited: Wed, 26th Apr 2017 10:33 Status: Up Maintenance: None



#4859 E-mail - Targeted Phishing Email (Close)

Wed, 26 Apr 2017 10:31:43 +0100

Start: Mon, 3rd Apr 2017 15:37 Clear: Wed, 26th Apr 2017 10:31 Edited: Wed, 26th Apr 2017 10:31 Status: Up Maintenance: None



#4883 Broadband (xDSL) - Outage - Hereford Exchange (Close)

Tue, 25 Apr 2017 21:05:28 +0100

Incident is clear. All Circuit's have recovered. Start: Tue, 25th Apr 2017 19:34 Clear: Tue, 25th Apr 2017 21:04 Edited: Tue, 25th Apr 2017 21:05 Status: Up Maintenance: None



#4882 Leased Line - Hereford Leased Circuit's outage (Update)

Tue, 25 Apr 2017 21:04:40 +0100

Circuit's are all stable. Our Suppliers are still investigating the cause. Start: Tue, 25th Apr 2017 18:40 Update: Wed, 26th Apr 2017 12:00 Edited: Tue, 25th Apr 2017 21:04 Status: Up Maintenance: None



#4883 Broadband (xDSL) - Outage - Hereford Exchange (Update)

Tue, 25 Apr 2017 19:49:37 +0100

Our suppliers have confirmed a core network outage. Circuit's have begun to reconnect, but services should be considered at risk until the issue is cleared. Start: Tue, 25th Apr 2017 19:34 Update: Tue, 25th Apr 2017 21:30 Edited: Tue, 25th Apr 2017 19:49 Status: Partial Maintenance: None



#4882 Leased Line - Hereford Leased Circuit's outage (Update)

Tue, 25 Apr 2017 19:46:48 +0100

Our suppliers have seen a core network outage. Circuit's have all recovered, but should still be considered at risk. We will clear the outage once we have received confirmation that the issue is fixed. Start: Tue, 25th Apr 2017 18:40 Update: Tue, 25th Apr 2017 21:00 Edited: Tue, 25th Apr 2017 19:46 Status: Partial Maintenance: None



#4883 Broadband (xDSL) - Outage - Hereford Exchange (New)

Tue, 25 Apr 2017 19:35:46 +0100

The Hereford Exchange and it's child exchanges are affected by a current outage. This has been raised to our suppliers who are investigating. Further updates will be posted here when available. Zen regret any inconvenience this may cause. Start: Tue, 25th Apr 2017 19:34 Update: Tue, 25th Apr 2017 20:30 Edited: Tue, 25th Apr 2017 19:35 Status: Outage Maintenance: None



#4882 Leased Line - Hereford Leased Circuit's outage (New)

Tue, 25 Apr 2017 19:14:03 +0100

Leased Circuits in the Hereford area are affected by a current outage. This has been raised to our suppliers who are investigating. Zen regret any inconvenience this may cause. Start: Tue, 25th Apr 2017 18:40 Update: Tue, 25th Apr 2017 21:00 Edited: Tue, 25th Apr 2017 19:14 Status: Outage Maintenance: None



#4880 Shared Linux Hosting - Reseller Cpanel 04 (rscp04) - Performance Issues (Close)

Tue, 25 Apr 2017 13:49:10 +0100

Confirmed functioning service. Incident Closed. Start: Tue, 25th Apr 2017 09:43 Clear: Tue, 25th Apr 2017 13:49 Edited: Tue, 25th Apr 2017 13:49 Status: Up Maintenance: None



#4881 E-mail - Zen email attachment blocking (New)

Tue, 25 Apr 2017 13:12:33 +0100

We are introducing a lower mail size limit and blocking of restricted attachment types through our mail platform. More information on these changes can be found here: Zen blocked email attachment types Email Size Limit Start: Tue, 25th Apr 2017 14:00 End: Wed, 26th Apr 2017 13:00 Edited: Tue, 25th Apr 2017 18:14 Status: Partial Maintenance: Planned



#4880 Shared Linux Hosting - Reseller Cpanel 04 (rscp04) - Performance Issues (Update)

Tue, 25 Apr 2017 10:39:57 +0100

The server is now working as expected. Our engineers are still investigating the cause of the performance issue. Start: Tue, 25th Apr 2017 09:43 Update: Tue, 25th Apr 2017 13:30 Edited: Tue, 25th Apr 2017 10:39 Status: Partial Maintenance: None



#4880 Shared Linux Hosting - Reseller Cpanel 04 (rscp04) - Performance Issues (New)

Tue, 25 Apr 2017 09:45:40 +0100

We are experiencing performance issues on one of our Reseller cPanel Servers (rscp04). Our enginners are investigating the cause of the issues. Zen regret any inconvenience this may cause. Start: Tue, 25th Apr 2017 09:43 Update: Tue, 25th Apr 2017 10:43 Edited: Tue, 25th Apr 2017 09:45 Status: Partial Maintenance: None



#4875 Zen Web Sites - DNS Changes Not Applying (Close)

Sat, 22 Apr 2017 11:30:28 +0100

Confirmed functioning service. Incident Closed. Start: Thu, 20th Apr 2017 17:01 Clear: Sat, 22nd Apr 2017 11:30 Edited: Sat, 22nd Apr 2017 11:30 Status: Up Maintenance: None