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Preview: Zen Internet Service Alerts

Zen Internet Service Alerts



This RSS feed provides an overview of the current status of all active service faults reported by Zen Internet.



Published: Sun, 19 Feb 2017 23:50:25 +0000

Last Build Date: Sun, 19 Feb 2017 23:50:25 +0000

 



#4823 Zen Web Sites - Planned Maintenance - Secure File Sending (Close)

Sun, 19 Feb 2017 23:50:23 +0000

Maintenance successfully completed. Start: Sun, 19th Feb 2017 19:30 End: Sun, 19th Feb 2017 22:00 Clear: Sun, 19th Feb 2017 23:50 Edited: Sun, 19th Feb 2017 23:50 Status: Up Maintenance: None



#4827 Leased Line - Leased line outage in Newcastle area (Close)

Fri, 17 Feb 2017 22:18:16 +0000

Our suppliers have replaced a faulty card which has brought all services back up. Confirmed functioning service. Incident Closed. Start: Fri, 17th Feb 2017 11:03 Clear: Fri, 17th Feb 2017 16:00 Edited: Fri, 17th Feb 2017 22:18 Status: Up Maintenance: None



#4827 Leased Line - Leased line outage in Newcastle area (Update)

Fri, 17 Feb 2017 12:58:14 +0000

Our suppliers have found a hardware issue and currently working to fix the problem. Further updates will be posted here when available. Zen regret any inconvenience this may cause. Start: Fri, 17th Feb 2017 11:03 Update: Fri, 17th Feb 2017 15:00 Edited: Fri, 17th Feb 2017 12:58 Status: Outage Maintenance: None



#4827 Leased Line - Leased line outage in Newcastle area (New)

Fri, 17 Feb 2017 12:02:23 +0000

We are currently aware of an outage within the Newcastle area for some of our leased line customers. Our suppliers are currently investigating, and further updates will be provided when they become available. Zen regret any inconvenience this may cause. Start: Fri, 17th Feb 2017 11:03 Update: Fri, 17th Feb 2017 13:00 Edited: Fri, 17th Feb 2017 12:02 Status: Outage Maintenance: None



#4826 Shared Linux Hosting - shcp06.hosting.zen.net.uk Outage (Close)

Thu, 16 Feb 2017 21:41:46 +0000

Our engineers have restored service. Zen regret any inconvenience this may have caused. Closing Alert Start: Thu, 16th Feb 2017 20:20 Clear: Thu, 16th Feb 2017 21:20 Edited: Thu, 16th Feb 2017 21:41 Status: Up Maintenance: None



#4826 Shared Linux Hosting - shcp06.hosting.zen.net.uk Outage (New)

Thu, 16 Feb 2017 20:30:30 +0000

Our engineers have identified an issue on shcp06.hosting.zen.net.uk They are currently working to restore service. Start: Thu, 16th Feb 2017 20:20 Update: Thu, 16th Feb 2017 21:30 Edited: Thu, 16th Feb 2017 20:30 Status: Outage Maintenance: None



#4825 Shared Linux Hosting - cPanel degraded performance (New)

Thu, 16 Feb 2017 12:06:33 +0000

Our engineers are investigating reports of degraded performance on our cPanel estate. Further updates will be posted here when available. Zen regret any inconvenience this may cause. Start: Thu, 16th Feb 2017 12:04 Update: Thu, 16th Feb 2017 16:00 Edited: Thu, 16th Feb 2017 12:06 Status: Partial Maintenance: None



#4824 Broadband (xDSL) - Broadband platform maintenance (New)

Tue, 14 Feb 2017 08:04:54 +0000

Our suppliers are performing maintenance on part of our broadband platform. Some customers may experience a brief loss of connectivity during the window. If your line does not recover automatically, a router reboot should resolve this. Zen regret any inconvenience this may cause. Start: Tue, 21st Feb 2017 00:01 End: Tue, 21st Feb 2017 06:00 Edited: Tue, 14th Feb 2017 08:04 Status: Outage Maintenance: Planned



#4823 Zen Web Sites - Planned Maintenance - Secure File Sending (New)

Mon, 13 Feb 2017 12:01:48 +0000

Our secure file sending facility will be unavailable during the maintenance period while updates are applied. This will prevent you from downloading files we have sent to you. Zen regret any inconvenience this may cause. Start: Sun, 19th Feb 2017 19:30 End: Sun, 19th Feb 2017 22:00 Edited: Mon, 13th Feb 2017 12:01 Status: Outage Maintenance: Planned



#4822 Shared Linux Hosting - Emergency Maintenance shcp04.hosting.zen.net.uk (Close)

Sun, 12 Feb 2017 22:34:31 +0000

Maintenance successfully completed. Start: Sun, 12th Feb 2017 22:00 End: Sun, 12th Feb 2017 23:59 Clear: Sun, 12th Feb 2017 22:34 Edited: Sun, 12th Feb 2017 22:34 Status: Up Maintenance: None



#4822 Shared Linux Hosting - Emergency Maintenance shcp04.hosting.zen.net.uk (New)

Sun, 12 Feb 2017 17:56:33 +0000

Our engineers have identified an issue on shcp04 which requires emergency maintenance this evening between 10pm and midnight. Customers may experience a brief outage whilst services are restarted. We apologise for any inconvenience caused. Start: Sun, 12th Feb 2017 22:00 End: Sun, 12th Feb 2017 23:59 Edited: Sun, 12th Feb 2017 17:56 Status: Outage Maintenance: Emergency



#4821 Broadband (xDSL) - Rochdale LLU Line Card Reboot (Close)

Tue, 07 Feb 2017 22:36:37 +0000

Maintenance successfully completed. Start: Tue, 7th Feb 2017 22:30 End: Tue, 7th Feb 2017 22:40 Clear: Tue, 7th Feb 2017 22:36 Edited: Tue, 7th Feb 2017 22:36 Status: Up Maintenance: None



#4821 Broadband (xDSL) - Rochdale LLU Line Card Reboot (New)

Tue, 07 Feb 2017 22:28:51 +0000

Our engineers will be rebooting a line card in the Rochdale Exchange to resolve a fault. Customers connected to this card will experience a brief outage while the reboot takes place. Further updates will be posted here when available. Zen regret any inconvenience this may cause. Start: Tue, 7th Feb 2017 22:30 End: Tue, 7th Feb 2017 22:40 Edited: Tue, 7th Feb 2017 22:28 Status: Partial Maintenance: Emergency



#4820 Routing & Core Network - Maintenance on Manchester Access Routers (Close)

Tue, 07 Feb 2017 05:45:37 +0000

Maintenance successfully completed. Start: Mon, 6th Feb 2017 23:00 End: Tue, 7th Feb 2017 06:00 Clear: Tue, 7th Feb 2017 05:45 Edited: Tue, 7th Feb 2017 05:45 Status: Up Maintenance: None



#4820 Routing & Core Network - Maintenance on Manchester Access Routers (New)

Mon, 06 Feb 2017 23:01:51 +0000

Zen engineers will be performing maintenance on our Manchester Access routers to enable IPv6. No service impact is expected. Customers terminating on ar3 and ar4 should be considered at risk for the duration of the maintenance window. Zen regret any inconvenience this may cause. Start: Mon, 6th Feb 2017 23:00 End: Tue, 7th Feb 2017 06:00 Edited: Mon, 6th Feb 2017 23:12 Status: Partial Maintenance: Planned



#4819 Broadband (xDSL) - xDSL Diagnostics Down (Close)

Fri, 03 Feb 2017 16:31:22 +0000

Incident closed. Start: Fri, 3rd Feb 2017 13:24 Clear: Fri, 3rd Feb 2017 16:31 Edited: Fri, 3rd Feb 2017 16:31 Status: Up Maintenance: None



#4819 Broadband (xDSL) - xDSL Diagnostics Down (Update)

Fri, 03 Feb 2017 14:32:17 +0000

We are getting reports the issue may be resolved, we will keep this case open to monitor. Start: Fri, 3rd Feb 2017 13:24 Update: Fri, 3rd Feb 2017 16:00 Edited: Fri, 3rd Feb 2017 14:32 Status: Outage Maintenance: None



#4819 Broadband (xDSL) - xDSL Diagnostics Down (New)

Fri, 03 Feb 2017 14:25:15 +0000

Due to a BT outage, results for diagnostic tests are not currently being returned. This is being investigated with our supplier. We apologise for any inconvenience caused. Next update 4pm. Start: Fri, 3rd Feb 2017 14:24 Update: Fri, 3rd Feb 2017 16:00 Edited: Fri, 3rd Feb 2017 14:25 Status: Outage Maintenance: None



#4812 Zen Web Sites - Zen Website Maintenance (Close)

Thu, 02 Feb 2017 18:33:26 +0000

Maintenance postponed Start: Sun, 5th Feb 2017 21:00 End: Sun, 5th Feb 2017 23:00 Clear: Thu, 2nd Feb 2017 18:33 Edited: Thu, 2nd Feb 2017 18:33 Status: Up Maintenance: None



#4818 Broadband (xDSL) - Manchester LLU Line card Reboot - Emergency Maintenance (Close)

Thu, 02 Feb 2017 11:29:37 +0000

The line card has been rebooted and affected customers have now re-connected. Start: Thu, 2nd Feb 2017 11:20 Clear: Thu, 2nd Feb 2017 11:29 Edited: Thu, 2nd Feb 2017 11:29 Status: Up Maintenance: None



#4818 Broadband (xDSL) - Manchester LLU Line card Reboot - Emergency Maintenance (New)

Thu, 02 Feb 2017 11:16:17 +0000

Our engineers will be rebooting a line card in the Manchester Blackfriars Exchange to resolve a fault. Customers connected to this card will experience a brief outage while the reboot takes place. Further updates will be posted here when available. Zen regret any inconvenience this may cause. Start: Thu, 2nd Feb 2017 11:20 Update: Thu, 2nd Feb 2017 11:40 Edited: Thu, 2nd Feb 2017 11:16 Status: Outage Maintenance: Emergency



#4817 Shared Linux Hosting - Emergency Maintenance (Close)

Sun, 29 Jan 2017 23:16:57 +0000

Start: Sun, 29th Jan 2017 21:00 End: Sun, 29th Jan 2017 23:00 Clear: Sun, 29th Jan 2017 23:16 Edited: Sun, 29th Jan 2017 23:16 Status: Up Maintenance: None



#4817 Shared Linux Hosting - Emergency Maintenance (Update)

Sun, 29 Jan 2017 23:16:45 +0000

Maintenance successfully completed. Start: Sun, 29th Jan 2017 21:00 End: Sun, 29th Jan 2017 23:00 Update: Sun, 29th Jan 2017 23:00 Edited: Sun, 29th Jan 2017 23:16 Status: Outage Maintenance: Emergency



#4817 Shared Linux Hosting - Emergency Maintenance (New)

Fri, 27 Jan 2017 14:26:49 +0000

On 29/1/2017 we will be performing emergency maintenance on the below servers. rscp01, shcp01, shcp02, shcp03, rscp07 Customers may experience an outage of up to 20 minutes whilst services are restarted. We apologize for any inconvenience caused. Start: Sun, 29th Jan 2017 21:00 End: Sun, 29th Jan 2017 23:00 Update: Sun, 29th Jan 2017 23:00 Edited: Fri, 27th Jan 2017 14:26 Status: Outage Maintenance: Emergency



#4816 Routing & Core Network - Core Router Upgrade - cr2.wh-man (Close)

Wed, 25 Jan 2017 05:45:56 +0000

Maintenance successfully completed. Start: Tue, 24th Jan 2017 23:00 End: Wed, 25th Jan 2017 06:00 Clear: Wed, 25th Jan 2017 05:45 Edited: Wed, 25th Jan 2017 05:45 Status: Up Maintenance: None