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Client Service For High Net Worth Individuals: When Every Customer You Support Is A VIP

Sat, 19 Aug 2017 16:08:00 -0400

The kind of customer service, or client service, if you prefer, required for high net worth individuals (HWNIs) is broadly similar to what's required to provide customer service and support to general consumers, but (and, as Pee Wee Herman would say, “it’s a big but”) there are subtle differences.

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10 Signs You're Trying Too Hard To Please Everyone

Sat, 19 Aug 2017 10:02:00 -0400

Being agreeable and cooperative could help your career. But being subservient could backfire. You'll never reach your greatest potential if you're trying to be all things to all people.

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When Is A Dollar Worth More Than A Dollar?

Fri, 18 Aug 2017 14:00:00 -0400

Perhaps the most complicated aspect of selling the business to a third party is determining whether a sale will allow you to achieve the goal of financial security. This post will guide you through some of the key questions and obstacles owners face when deciding to sell or hold their businesses.

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$30M Chicken Soup Regulation A+ IPO Lists On The NASDAQ. Oversubscribed, Here's How

Fri, 18 Aug 2017 10:30:00 -0400

On August 18th Chicken Soup For The Soul Entertainment (NASDAQ:CSSE) completed their oversubscribed Reg A+ IPO to the NASDAQ Global market, raising $30 mill. There are now four completed Reg A+ IPOs (prior three are MYO, ADOM, and PIXY) since June 12th. Here we explore and discuss this IPO.

Inside The Deal To Buy San Francisco Landmark Fishermen's Grotto And Preserve Its Legacy

Fri, 18 Aug 2017 10:00:00 -0400

The Fishermen’s Grotto presented an opportunity to restore a beloved San Francisco institution while also modernizing it to meet the expectations of today’s diners.

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How I Foster Ownership On My Team

Fri, 18 Aug 2017 09:28:00 -0400

If you want to create a culture of ownership, you’ll need to build a team of individuals who aren’t afraid to own it— and an environment where they feel safe to do so. Here’s how.

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The Real Mad Hatter: How Nick Fouquet Is Updating Hats And Building A Thriving Business

Fri, 18 Aug 2017 01:30:00 -0400

Nick Fouquet is a craftsman who makes premium hats that celebrities love. The entrepreneur is building a thriving business by combining the creativity of a small shop with the production skills of a major player.

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Devil In The Details: How Punctuation Cost Domino's Pizza Millions Of Dollars

Thu, 17 Aug 2017 17:18:00 -0400

Funny how the things you don't imagine can hurt you suddenly cost you big-time.

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To Create A Legendary Culture, Harness The 100-Employee Rule

Thu, 17 Aug 2017 15:42:00 -0400

Startups love to do everything fast -- but when it comes to drafting a formal, written definition of the company's culture, it's often wisest to wait a bit. Sarah Nahm, CEO of Lever, favors the 100-employee test.

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Taxes That Doom Entrepreneurs: How To Avoid Painful Expenses At The End Of The Year

Thu, 17 Aug 2017 14:49:00 -0400

Taxes are complicated – unfortunately. The nightmare is figuring out how to take advantage of the system. The first thing entrepreneurs need to figure out is what taxes do you owe?

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How Startups Can Thrive Against Fierce Competition

Thu, 17 Aug 2017 11:51:00 -0400

Here’s an example of how a startup took on a giant.

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I Before C: Three Back-To-School Rules For Better Collaboration

Thu, 17 Aug 2017 10:12:00 -0400

Three rules that will sharpen the way your organization collaborates.

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The Interview Skill Guaranteed To Give You An Edge

Thu, 17 Aug 2017 08:00:00 -0400

According to a recent survey, a full 94 percent of recruiting professionals believe an employee with stronger soft skills has a better chance of being promoted to a leadership position than an employee with more years of experience, but weaker soft skills.

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One Woman Is On A Mission To Conquer Sexism In Tech By Connecting Thousands of Women

Wed, 16 Aug 2017 16:10:00 -0400

Alaina Shearer faced sexism throughout her media career, so she founded Womenin.Digital, a member organization designed to support and promote women in digital marketing industry.

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Outdated Tech Is Costing You More Than You Think

Wed, 16 Aug 2017 15:07:00 -0400

Technology is provided to employees with the intent of helping to augment their productivity by saving time and effort, reducing human error, and driving speed of service. When your technology becomes a daily source of frustration for your team, what are the true costs to your organization?

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Where's The Next Big Thing In Tech? Try A Government Funded Lab

Wed, 16 Aug 2017 13:45:00 -0400

Most projects never make it out of the lab, and instead of helping us stream Youtube videos or warm up leftovers, are left to languish, unused, forever.

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Want To Innovate? You Need A License To Kill Bad Ideas.

Wed, 16 Aug 2017 10:35:00 -0400

The problem with not breaking big ideas down is that it puts companies on a path where they tend to invest a ton of time and energy into moonshots without ever testing if they’re feasible. I call this bad habit deferring risk, and it can be deadly.

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The Social CEO: What You Need To Know

Wed, 16 Aug 2017 08:31:00 -0400

Social CEO’s are 46% percent more influential than their peers so why are 61% still not engaging? Hint: They're missing these Five Steps.

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What Do The Great Depression And The Great Recession Have In Common?

Wed, 16 Aug 2017 08:30:00 -0400

Indeed, huge economic slumps accompanied the Great Depression and the Great Recession. Also, the diagnoses and prescriptions were the same. The government was quick to blame flaws in the capitalist system and the alleged excesses they created. But, did they misdiagnose the cause?

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Customer Service Keeps This Family Owned Plumbing Supply Wholesale-Retailer Flush

Tue, 15 Aug 2017 18:31:00 -0400

B2B and B2C (retail and wholesale) customer service and customer experience discussion focusing on FW Webb, the largest family-owned distributor of plumbing, heating and cooling in the Northeast, with a billion dollars in sales annually and more than forty bath, kitchen and lighting showrooms.

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Why Business Owners Need A Relationship-Selling Strategy

Tue, 15 Aug 2017 17:05:00 -0400

In a digitally-centric universe, business owners cannot lose sight of the undeniable importance of person-to-person interaction. Here’s why a relationship-selling strategy should be an integral part of how your business sells itself.

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The 4 Dos Of Change Management

Tue, 15 Aug 2017 12:55:00 -0400

Companies that change may survive, but companies that transform thrive.

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Prescribing An Imperial Shot Of Poison To Canadian Activism

Tue, 15 Aug 2017 11:16:00 -0400

This year we have seen a number of cases where some traditional and non-traditional activist investors have inserted themselves into the deal process once announced, by buying significant blocks of stock

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Talend CEO: IPO Lessons For Entrepreneurs

Tue, 15 Aug 2017 10:37:00 -0400

Here's a look at taking your company to the next level of growth.

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5 Leadership Tips for Digital Workforce Management

Tue, 15 Aug 2017 08:44:00 -0400

The digital workforce is here and leaders need to learn new tactics to manage this new group. Here are a few tips

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How To Take Advantage Of Your Greatest Leadership Fear

Tue, 15 Aug 2017 08:00:00 -0400

Every leader fears being exposed for being over their head. The imposter syndrome makes us fear our imperfection, but turns out owning our flaws can be a great source of genuine credibility. Your followers don't need you to be perfect, but they do need you to be authentic.

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Delegation Is A CEO's Secret Weapon: Here's How To Do It Right

Tue, 15 Aug 2017 06:38:00 -0400

Time is a more valuable resource than ever before, and if you don’t know how to delegate effectively, it’s even more scarce. Delegation is the secret weapon of successful CEO’s. Yet it’s one of those things that people just assume you know how to do as you move up the ladder.

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How Platforms Are Neutralizing Conway's Law

Tue, 15 Aug 2017 06:07:00 -0400

Are small teams really better? Josh McKenty's recent talk has broad implications.

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Radio Flyer, And The Benefits Of Doing What You Love

Mon, 14 Aug 2017 16:30:00 -0400

I'm a fan of strategy ex-post facto: establish a lofty purpose rooted in love and human insights, express that purpose through creative work that amazes, and whatever unfolds from there… that’s your strategy.

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Big Data, Big Investments, Bigger Returns

Mon, 14 Aug 2017 16:29:00 -0400

Information gathered on companies from ESG reporting is showing that sustainable initiatives are not only possible, but also profitable.

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