2013-06-03T16:02:13.503-07:00The MySJSU folks have this information on their blog, here. Also, we have updated our blog post here. And, the PDF handout for this process has been made even simpler here.
2013-05-30T09:37:02.253-07:00One of the best kept secrets at SJSU seems to be that as of 4 p.m. Thursday evening May 30, 2013 big changes are coming to the SJSUOne password reset and account activation interface. These are all changes for the good. The challenge questions are going away.
|Type SJSU ITS help desk into Google you get the ITSS help desk.|
2013-05-29T10:59:45.966-07:00This post deleted because it is out of date. Please follow this link for current information.
2012-09-07T16:59:49.220-07:00To SJSU Support Staff
2012-06-20T20:38:23.753-07:00At the SJSU Information Technology Support Services (ITSS) Help Desk, sometimes called the SJSU Help Desk, we are not a dedicated help desk. In fact if your vision of what a help desk does is based on common industry standards; you might say we are not a help desk at all. We are a computer lab which supports over 500 users on an average M-Th semester day. We check out laptops, we schedule and assist users of a busy conference room and we also perform help desk functions. Sometimes our lack of focus on one task interferes with our ability to perform some basic help desk tasks, like answering the phones.Here are just a few common scenarios:As a help desk, there are four ways people can seek out our support. We offer walk-up support, online support via e-mail and iSupport, phone support and support via our Web site. If we are assisting walk-up customers and running the lab, at the same time, our ability to cover phones may be compromised.If our support representatives are busy checking people into, or out of the lab, assisting students in the lab, assisting users of our conference room or checking laptops in and out of the lab our ability to cover phones may be compromised.We are currently on reduced summer hours and have made further cuts to conserve funds. We only have two students covering early mornings and late afternoons. If one is already on the phone, on an extended call with a customer, and the other is covering the lab our ability to cover phones may be compromised.If a student assistant is on a break, in the rest room, and/or one or both of our full-time support staff is/are out (in a meeting, on sick leave, on break, in training, or on vacation) our ability to cover phones may be compromised.After 4 p.m. we are sometimes busy helping customers in the lab who are trying to wrap up their work at 4:45 p.m., when we close.Sometimes lab customers complain about the noise generated by the phones, and people talking on the phones. Our students have been told not to turn the phones down; but this has happened. In addition to being a help desk/computer lab, and the other tasks previously identified, we also support software licensing and distribution for SJSU. Also, we have a somewhat vague lead role supporting iSupport, SJSU's ticketing system. Plus, we are planning on how we are going to be supporting two LMS platforms in the coming term.I think metaphors are helpful in building a mental image. So, please forgive me for offering a couple of metaphors:During the semester we are open from 8:00 am to 9:45 pm. Our staffing levels are similar to a Starbucks. We support all SJSU's students and employees and applicants, and anybody else who may have business with SJSU. (One manager recently said, that can total up to 100,000 people.) We have two staff leads, one morning and one evening (when we are on semester hours.) We also have 5 to 25 student assistants who work from 5 to 20 hours a week, depending on assigned staffing levels and their availability. I know folks expect us always to be able to pick up the phone when it rings. Unfortunately, we have to staff based on the resources we have. A help desk can be like a fire department. If all of the fire-personnel are out putting out fires and the phone rings, there is nobody in the fire station to answer the phone. But, if there are no fires and no phone calls; you have a lot of fire-personnel sitting around making chili. When there are no fires we seem overstaffed. But, there is no way to schedule fires in advance. Like the fire department, if all our available staff are already on calls, we may not be able to answer a ringing phone!I am attaching a photo of our lab. It was taken early on a morning when we were not busy. In the photo you can see our help desk, two students, the lab of 34 computers behind them and the metal cabinets on the right side of th[...]
2012-06-20T10:57:28.599-07:00This is from From Shawn Bibb, SJSU's CFO & Vice President for Administration and Finance:
The California State Auditor is your confidential avenue for reporting any type of improper activities by state agencies or employees. It is your responsibility as a government employee to report any type of fraud, waste, or abuse, which ultimately protects scarce budget dollars. Moreover, with the significant influx of American Recovery and Reinvestment Act funds, it is important for you to be alert to any suspected misuse of these funds and report them to the California State Auditor.
If you report an impropriety, you are protected by the Whistleblower Protection Act, which:
In 2010 alone, the State Auditor received 4,203 complaints from state employees and members of the public. Such complaints triggered investigations that have revealed millions of dollars in wasteful spending in recent years, such as:
- Requires the State Auditor to protect your identity (except from law enforcement);
- Prohibits intimidation, threats, or coercion by state employees that could interfere with your right to disclose improper governmental activities.
HOW TO REPORT:
- Two departments wasted $580,000 in state funds by continuing to lease 5,900 square feet of office space that had not been occupied for more than four years.
- A department employee misused state time and equipment to teach at a state university and to give presentations for a professional organization during her work hours at a cost to the State of $70,105.
- A department supervisor misused the time of two subordinates by assigning them to perform clerical or administrative duties rather than providing direct care to patients, resulting in a loss to the State of $110,797.
San Jose State University
Jim Cimino, Office of the AVP, Human Resources
UPD Building, 3rd Floor
One Washington Square
San Jose, CA 95192-0046
You have three ways to confidentially report information to the California State Auditor:
Call the Whistleblower Hotline at:
Mail information to:
Investigations, Bureau of State Audits
CALIFORNIA STATE AUDITOR
555 Capitol Mall, Suite 300
Sacramento, CA 95814
Submit a complaint online to:
(Note: complaints not accepted via email.)
You may also call the California Attorney General’s confidential whistleblower hotlines at:
800-952-5225 or 916-322-3360
2012-05-17T08:36:48.662-07:00San Jose State University is in the process of either choosing a new Learning Management System (LMS) or staying with the current LMS, Desire2Learn (D2L). Much has been made on campus, and in the media, over the very real frustration on the part of students, faculty and staff over the fact that SJSU has had five different LMS systems in the last 15 years.
2012-04-10T12:55:10.474-07:00According to an e-mail sent to the campus community by SJSU President Mo Qayoumi:
We have decided to proceed with plans to end San José State’s local area guarantee effective fall 2013. This means SJSU will no longer accept all CSU-eligible applicants, including some from Santa Clara County high schools and community colleges. The changes come after a series of heavily attended public hearings, and in the wake of severe budget cuts.
San José State will maintain a local area preference in the form of a lower admissions threshold for local applicants to the catch-all, undeclared major. SJSU will require all applicants to select first and second choice majors. Local applicants not admitted to their majors will be eligible for, but no longer guaranteed, admission as undeclared.
A new program known as “Spartan Pathways” will serve CSU-eligible undergraduates who do not meet the SJSU-minimum admission criteria. At least 100 enrollment slots will be provided to local applicants. SJSU will also re-double efforts to move continuing students toward graduation, in response to concerns raised at the public hearings.
We will submit the new admissions guidelines to the California State University Chancellor Charles B. Reed for his approval. The chancellor will report his decision to the CSU Board of Trustees. The guidelines will provide SJSU with tools to reduce enrollment, but this reduction does not need to be permanent.
If the state funds SJSU adequately, then SJSU will open its doors to all CSU-eligible California residents. After all, SJSU belongs to all Californians.
2012-02-06T12:28:46.293-08:00Author Liz Castro has a number of great resources available for those interested in creating eBooks in the open EPUB format. This is of special interest to those who want to use Adobe InDesign for this task. I used her book EPUB Straight to the Point as a text for a graduate course at SJSU I co-taught on this subject. If this interests you in the slightest, I urge you to check out this link.
2012-02-01T12:48:41.684-08:00In this presentation by MacWorld we are shown how to use FileVault 2 on MacOS X 10.7, Lion. The presentation starts off, "Apple latest Mac operating system, OS X 10.7 Lion includes FileVault 2, the latest version of Apple’s method of file encryption. In this how-to, we'll go through the steps on activating FileVault 2 for your Mac's internal startup drive."
2012-01-31T09:16:18.610-08:00technical communicator, Phil Stokes, "Security in OS X Lion is a big problem that not many people are aware of." In a recent blog post Stokes wrote:
Security in OS X Lion is a big problem that not many people are aware of, and here’s why: your Lion computer contains the install/recovery disk on the internal drive. That means anyone with a basic knowledge of Mac and Lion can start up your mac and reset your passwords, thereby accessing your user accounts and all your personal data.Stokes informative post suggests ways to secure a Lion system including removing the install/recovery disk, setting a firmware password and/or using FileVault 2 (FV2). Stokes said, "Apple, of course, thought about this problem. Their own solution is to encourage you to use FV2 to encrypt all your data. Indeed, this is the BEST solution."
2012-01-27T13:39:11.390-08:00Sent to the campus community:
2012-01-18T20:09:42.235-08:00This was sent to the campus community by the university via AlertSJSU:
2011-11-08T10:44:50.177-08:00If you are really interested, the reason is here on my union blog.
2011-07-07T08:53:55.123-07:00Steve Sloan’s Recommended (Unofficial) SJSUOne Password Format Suggestion. These are not requirements, only my personal suggestions. If you have a current SJSUOne account, and the official SJSUOne Password Format fails, this works. Please do not tell anybody I (or anybody) said these suggestions were requirements. It is suggested by me that your SJSUOne password have the following attributes:
The following was sent to the SJSU IT community:
All services have been restored. Access to www.sjsu.edu was restored around 3:20pm. The rest of the services including SSO were restored successfully and tested around 5pm. The issue was related to firewall policies pushed out to our server farm firewall cluster around 12:35pm this afternoon (Potential bug on the management system). This caused several services to stop working. This included access from external and some of our internal networks to www.sjsu.edu, applications that required SSO access and access to a couple of our monitoring systems. Again, access has been restored to all services.
We continue to investigate for a root cause. Over the last couple weeks we have been working with our firewall vendor on a suspected bug that may cause additional information to be pushed out/changed to the policies. As soon as we have an update we will provide one to this distribution list. In the meantime, please let us know if you see any issues with access to the above services from on/off campus.
Again, our apologies for any inconvenience this may have caused
We received over 40 phone calls and walkups at the ITSS Help Desk during this period, about ten percent of what we would experience had the semester already started.
2011-06-01T14:12:03.078-07:00According to a June 1 post on ZD Net by David Meyer, "Oracle has ceded control of the OpenOffice.org code base to the Apache Software Foundation Incubator project." This opens up some interesting possibilities for universities and others looking to reduce their dependence on proprietary software. According to Meyer:
OpenOffice.org is the most popular free productivity suite, and a major rival to Microsoft Office. The software giant said it was 'donating' the open-source code so as to "demonstrate its commitment to the developer and open source communities".If folks look at OpenOffice.org they may find it offers all the features they need without having to deal with licensing fees and complex activation schemes.