Subscribe: Michael Specht - HR, Recruitment, Enterprise 2.0, Social Media, and technology
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Michael Specht's blog

Thoughts and ramblings on technology and management.

Last Build Date: Wed, 14 Mar 2018 22:02:35 +0000


What are your customer’s desired outcomes?41b6e5_f07b73f97cce40b285548d56a28c349d~mv2admin

Wed, 14 Mar 2018 22:01:54 +0000

Any student of Customer Success should know the definition of Customer Success from Lincoln Murphy: Customer Success is when customers achieve their Desired Outcomes through their interactions with your company. Nice and simple. Lincoln and others have explored this concept in lots of detail, and the Desired Outcome boils down to two different parts: Required … Continue reading What are your customer’s desired outcomes?

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Business agilityrawpixel-com-296613-unsplashadminTypeofAgile

Thu, 08 Mar 2018 22:16:46 +0000

Agile is not new! Although if you listen to many current business leaders it is the latest in innovative thinking that will save the world and their business. They are partially right, but it’s not new. Agile was “born” in early 2001 at a small gathering of software development pioneers in Utah. Out of this … Continue reading Business agility

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What is Customer Success?adminGapingvoid

Wed, 07 Mar 2018 01:57:38 +0000

Over the last few years, I have been working at the Head of Customer Success, which for many might seem a strange change of pace from the HR Technology Consultant/Expert/Whatever. However, it is not that far from what I had been doing. A lot of my career had been spent in project delivery roles of … Continue reading What is Customer Success?

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The Five Horsemen and youadmin

Tue, 09 Aug 2016 10:45:22 +0000

A rambling post of thoughts for you. For a few years there has been talk of the “five horsemen” of tech – Apple, Facebook, Amazon, Google, and Microsoft. The opinion of having Microsoft included has varied over time the final number doesn’t matter, these five organisations are massive – in terms of impact, revenue, employees … Continue reading The Five Horsemen and you

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What’s Next?admin

Sun, 28 Feb 2016 06:42:28 +0000

I’ve been thinking about writing on my blog for a while now, and this post doesn’t mean I will write regularly (but you never know). So what is next? This is something I have been searching for over the last few years. Today I read a good summary, by Chris Dixon, on some key computing … Continue reading What’s Next?

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4th Australian HR Technology Surveyadmin

Thu, 13 Feb 2014 04:33:24 +0000

  Earlier this week Navigo Research opened up our 4th Australian HR Technology Survey. The survey examines the local HR Technology landscape and specifically focuses on vendors/solutions used, satisfaction, expenditure and future trends. The resulting free report is designed to provide organisations with the information to plan, justify and execute HR technology projects. If you … Continue reading 4th Australian HR Technology Survey

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HR Technology ConferenceadminHRT Badge 2013

Wed, 02 Oct 2013 22:56:34 +0000

Next week I am heading off to Las Vegas to attend the 16th Annual HR Technology Conference. This will be my second visit to the conference, the last was in 2001/2002. That time the event was held in Chicago and was an amazing experience back then. I can only imagine the improvements over the last … Continue reading HR Technology Conference

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Navigo Research 3rd Australian HR Technology Reportadmin

Tue, 30 Jul 2013 10:22:43 +0000

One of the first things I did after joining Navigo Research was to pick up the finalisation of the HR Technology Report. As of this week the report has been finally made available and can be downloaded over on the Navigo Research web site. (Yes it was late – long story for another time.) The … Continue reading Navigo Research 3rd Australian HR Technology Report

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Some content for youadmin

Mon, 24 Jun 2013 00:52:39 +0000

In the interests of trying to save some of you from subscribing to multiple locations I will try to cross post content from Navigo Research here. A few recent posts. You have to action your data for it to be meaningful A recent study by Cleo Magazine has found that many organisations are complying with … Continue reading Some content for you

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Where has all the content gone?admin

Sun, 19 May 2013 08:34:10 +0000

A short update. As some will know I started a new job about 6 weeks ago. Like all new jobs things have been fairly busy, but I have been writing, just not here. Most of my blogging is going to be over at the Navigo Research site. I will still be blogging here, just at … Continue reading Where has all the content gone?

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