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Published: 21 Jun 2017 00:11:00 -0600

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What every company should learn from United Airlines

Wed, 21 Jun 2017 10:30 GMT

In a hyper-connected world, everyone in an organization should remember they work for their customers, not their bosses. Companies never go out of business because they lose their bosses. They only disappear when they lose their customers.



Developing a digital mindset

Fri, 09 Jun 2017 10:30 GMT

How can a business succeed online when 'online' appears to be changing by the day? What do we need to do tomorrow? How much should we be spending? What if we get it wrong? The place to start is by developing a digital mindset.



The two big communication questions

Thu, 01 Jun 2017 10:30 GMT

Communication increasingly seems to be a question of technology. But it isn’t. It's a complicated process with lots of moving parts. And it starts with two very important questions



So you're a manager. Now what?

Thu, 01 Jun 2017 10:30 GMT

As managers, we can either choose to value and develop our team members or we can look for ways to elevate our own stature. Do you know which category you fall into?



A time for every season

Wed, 24 May 2017 10:30 GMT

In too many organizations, older workers get written off ‘village idiots’. But that’s a big mistake - after all these are the people who know its history, remember how things used to be and know what works and what doesn’t.



Why holacracy may not work for extraverts

Fri, 19 May 2017 10:30 GMT

For all its good intentions, holacracy has a fatal flaw. It is a system designed for introverts that leaves extraverts isolated and frustrated at what feels like tedious and lifeless interaction.



A recipe for employee motivation

Tue, 16 May 2017 10:30 GMT

Absenteeism is less prevalent in family firms than in non-family firms. That’s because how much time employees take off and hence the effort they put into their jobs is largely a factor of an organisation’s culture.



A white guy's humble advice to black professionals

Tue, 16 May 2017 10:30 GMT

Companies are chasing diverse candidates. But how can those candidates use cultural intelligence to help them find the kind of employer who will include their perspectives as a critical part of their strategy rather than using them to up their diversity counts?



Life as a Public Sector COO

Wed, 10 May 2017 10:30 GMT

Many CEOs benefit from a 'wingman' - a COO who compliments their leadership on a daily, operational basis. And as Patrick Davies, Deputy Head of Mission at the British Embassy in Washington, explains, the same is true of his role in the Foreign Service.



Do your filters stop you from hearing?

Mon, 08 May 2017 10:30 GMT

Every time you have a conversation, what you hear gets distorted by the unconscious listening filters each of us develops early in life and carries with us into adulthood. And that means that too often, we listen but we don't really hear.



Key skills for virtual leaders

Mon, 08 May 2017 10:30 GMT

Leading a virtual team is a tough call, so here are seven key behaviors that leaders of virtual teams need to develop to be successful.



The emotional sophistication tomorrow's leaders will need

Tue, 02 May 2017 10:30 GMT

It is emotional relationships that transform professional collectives into productive communities. That’s why, in an increasingly automated workplace, leaders should concentrate on their human skillsets.



Success depends on you

Wed, 26 Apr 2017 10:30 GMT

One of the most stressful situations anyone can find themselves in is delivering a presentation. But as with any human endeavour, the key to delivering a successful outcome is simple. Practise.



How to increase the effectiveness of leadership team meetings

Tue, 25 Apr 2017 10:30 GMT

Poorly-managed meetings are a catastrophic waste of time, leading to poor decisions, unresolved problems and missed opportunities. So here are six actions that can make leadership team meetings more productive.



Designing spaces for the connected leader

Mon, 24 Apr 2017 10:30 GMT

There’s a growing acknowledgement that hierarchical management structures are no longer effective in a hyper-connected world. But one aspect of the workplace remains stubbornly consistent: the spaces that leaders work in.



The future of strategy

Wed, 19 Apr 2017 10:30 GMT

In today’s world, change is exponential and the past is no longer a proxy for the future. That’s why the most important strategic decision that business leaders need to make is to know when it is time to change



Transparency and the inner wolf

Tue, 18 Apr 2017 10:30 GMT

The United Airlines saga is just the latest reminder that many CEOs only care about ‘us’ when the chips are down, when they have to and when everyone is looking.



Boredom, smartphones and cultural intelligence

Thu, 13 Apr 2017 10:30 GMT

Moments of boredom free up our mind to think creatively. But who has time to be bored these days? Most people seem to be glued to their smartphones whenever there’s a moment to spare.



Should we judge?

Tue, 11 Apr 2017 10:30 GMT

Making assumptions about others is a risky business. We don’t know their lives. We don’t know their happiness or their loneliness. We don’t know how they confront their issues. So why not converse? Enjoy it while you can, then move on when the environment changes.



Why people don't want your new idea (and how to change that)

Fri, 07 Apr 2017 10:30 GMT

If you come up with a new idea, more often than not you'll meet tremendous resistance. So here are some strategies to disarm the idea-killers, neutralize the objections and get your ideas taken seriously.



Rethinking resilience in global supply chains

Thu, 30 Mar 2017 10:30 GMT

The increasingly complex nature of supply chains carries an increased risk of costly disruptions. But attempts to mitigate risk by diversifying may make supply chain disruptions more damaging when they occur.



The aggregation of marginal decays

Wed, 22 Mar 2017 10:30 GMT

Losing your integrity is like losing your virginity: it only happens once. And it often stems from a step-by-step deterioration, when small errors and failings are routinely overlooked - the exact opposite of marginal gains.



A glimpse into the future of work

Tue, 14 Mar 2017 10:30 GMT

Forget technical challenges. The most important issue we face in a digitally transformed world is finding new ways to create economic value for those whose jobs are eliminated by digital automation.



Reacting vs responding

Tue, 14 Mar 2017 10:30 GMT

Ever hit “reply all” when you probably shouldn’t? Do you interrupt what you're doing to read incoming emails? Too often, we react rather than respond. And that can lead to trouble, especially for managers.



Confidence boosters for women in business

Wed, 08 Mar 2017 10:30 GMT

Studies show the majority of women believe confidence is key to effective leadership, but it’s something they struggle with throughout their careers. So what can they do to enhance their presence at senior levels?