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Google Analytics Blog

The latest news, tips and resources straight from the Google Analytics team.

Updated: 2016-12-05T21:12:37.228-08:00


Marketing Analytics Can Improve the Customer Experience


Almost every organization today is putting customer experience (CX) at the core of its strategy, aiming to provide products and services that meet customers at every touch point. In a crowded, multichannel marketplace, companies realize that a great customer experience — consistently delivering what customers want, when they want it — can be a powerful differentiator.But many companies fail to deliver, according to research by Harvard Business Review Analytic Services (HBR-AS). Although half of surveyed business leaders say CX is a top-two differentiator for their business, just half of them said they perform well in it.Although half of surveyed business leaders say CX is a top-two differentiator for their business, just half of them said they perform well in it.1The problem isn’t access to data; most businesses said they collect mountains of information on their customers. The real obstacle to better customer experience, the research has found, is built into the way organizations share that data, analyze it, and work together.Improving the customer experience is the end game, but getting there requires more than data. It requires the right data, from multiple channels, integrated to give a holistic picture of the customer journey. And that is where many companies struggle. HBR-AS found that fewer than a quarter of companies integrate customer data across channels to provide a single customer view.Integrating data for customer value requires getting around organizational silos, which HBR-AS research has identified as the number one problem for companies struggling to improve their total customer experience. These silos prevent organizations from understanding the customers’ expectations at critical moments, and cultural resistance makes it tough to get the collaboration needed to solve the problem. As a result, respondents said the business doesn’t develop the right insights, get the information to the right people, or make the moves that could add real value.Data-Driven InsightBy contrast, the study found that “best-in-class companies” — those with strong financial performance and competitive customer experiences — are more likely to have broken down those silos than are other organizations. And they use sophisticated analytics in a way that provides insights that open up the customer experience to the whole organization.For example, at Progressive Insurance, the marketing team collected data on how mobile app users were behaving. These consumers, they discovered, wanted more than just helpful insurance quotes in the mobile app; they wanted to buy insurance on the spot. Progressive responded by giving them exactly what they wanted — the option to buy insurance — which vastly improved the customer experience and delivered a big win for the company. When a company creates customer value, the business benefits naturally follow. allowfullscreen="" class="YOUTUBE-iframe-video" data-thumbnail-src="" frameborder="0" height="315" src="" width="560">Marketing Takes the LeadBut who is going to break down silos, connect the dots of the customer experience, and drive its improvement?Today, marketing leaders need to make the case to the company that optimizing the customer experience requires breaking down silos and opening up collaboration, and shifting from a product-centric to a customer-centric approach, says Erich Joachimsthaler, author of Brand Leadership: Building Assets in an Information Economy. For example, a European beverage company assigns marketing groups to consumption moments, such as a night out, instead of brands and channels. The goal is to embed marketers deeply into a particular customer experience and focus them on each step of the customer journey.“Marketing needs to connect the dots across all customer-facing functions of a company, including partners, in order to deliver real value instead of just communicating the brand,” says Joachimsthaler.Robust analytics and insights have gi[...]

Data Studio: DoubleClick Campaign Manager Connector


Google Data Studio (beta) allows users to connect, transform, visualize, and share data no matter where it lives. Today we are happy to announce that DoubleClick Campaign Manager (DCM) customers can pull their data into Data Studio dashboards instantly!

With this new connector, DCM customers no longer need to import data into spreadsheets. Users can now quickly create dashboards with over 50 DCM metrics and dimensions. These dashboards are an effective way to track and optimize campaign performance and share reports with client and agency stakeholders.

Creating a new report with DCM data
Ready to get started? The first step is to connect to your DCM network or advertiser through the Data Sources page.

Next you can create a new report from scratch or use our DCM template. With just a few clicks, the dashboard is populated with your data.

Want to learn more? Looking for a new connector in Data Studio?

To learn more about the new DCM connector, please visit our Help Center or post your questions in the Data Studio community forums.

Is there a specific data service you wish to be able to access and visualize through Data Studio? We welcome your feedback via the connector feedback form — we read all responses and use them to prioritize new connectors.

Happy reporting!

The Data Studio team


Rethinking Marketing Measurement from the Ground Up


From the moment smartphones touched human hands, they began to change how people interact with brands. It happened slowly at first … but today 91 percent of smartphone users turn to their phone for ideas while doing a task.1Consumers expect more of marketers now. They expect brands to answer their questions and deliver the exact experiences they want at the moments they need to know, go, do, or buy things. They expect this across all screens and all touch points, over hundreds of interactions on their journeys.This means there are three questions marketers should be asking:Is our brand useful to consumers at every touch point?How can we measure our usefulness?How can we be even more useful tomorrow?To deliver, enterprise marketers need a new approach to measurement that shows them the entire customer journey and lets them see what’s working at each step along the way. The problem is that many of our measurement tools and metrics were created for a desktop world at a time when marketing focused on channel performance.Today we need an understanding of our audiences across devices and channels. That means taking into account the impact of mobile online and offline, quickly spotting insights, and trying new ways to provide better customer experiences.Breaking Down the Data SilosA car shopper today can have hundreds of digital interactions — or in this case 900-plus interactions — before buying. Each one of those moments is an opportunity for a brand to be useful. And each one leaves its own data trail.But companies that look at data channel by channel, in a silo, can miss the forest for the trees. We need to break down measurement and strategy silos and create an integrated view of the consumer’s journey. It’s likely you have found yourself in a debate with colleagues about metrics and campaign results and thought, “It’s not about what matters to channel X — we need to zoom out to see the whole picture and do what’s best for our customers.”The truth is that the future of enterprise measurement depends on people and departments, tools and systems, all talking to each other and sharing insights in real time about what customers want most.From Silos to SynthesisSo if we know that one session and one click doesn’t tell the full story … and if we want to connect consumer behavior dots over time … where do we start? The best place is with the classic question “What outcomes are we trying to achieve?” But then instead of saying “How do we reach our goals?” let’s ask: “How do we measure success?”Key performance indicators (KPIs) have to reflect the new objectives of the mobile-first world. Marketers who link their metrics to business results are three times more likely to hit revenue goals than those who don’t, according to a Forrester report.2And while more data is always great, what marketers really need are more insights. That’s why the question “What’s working?” is so crucial. If that car buyer sees a TV commercial for a small sedan or pickup truck and searches for reviews and mileage ratings on his or her mobile phone, watches videos about special features, visits a dealer for a test-drive, and then finally buys a month later, marketers must find a way to bridge the gaps between TV airings and search lift, and display ads and video views, to see where the real influence happened.How much credit should mobile get? How many touch points were there? Marketers need to know. And if the gaps can’t be filled perfectly, we should get comfortable with new proxies that will give us a sturdy estimate instead.Marketers, Mobile, and TomorrowEvolution is a good thing, even if measuring in new ways can be awkward at first. Measurement and marketing go hand in hand — both have to keep pace with the vastly rising expectations of mobile-first consumers. Discomfort means you’re working to stay ahead.So, take stock of what you measure and how you measure. Ask if those KPIs account for all the ways consumers may engage with your brand. I[...]

Falling in Love With Measurement


Why aren't more marketers measuring their campaigns? If Marketing and Measurement had a relationship status in today’s mobile-first world, it would be: "It's complicated." They've been sitting at the same table at lunch, there's been some small talk in the hall … but they haven't really gotten comfortable together.Which is a shame, because these two are perfect for each other.Connecting the dots Consumers often have dozens or even hundreds of digital interactions before they buy something today. The sheer amount of data created is staggering. There are more than enough dots to be connected for full visibility into the customer journey.But, as much data as marketers collect today, the truth is many still struggle to make sense of it all. In some companies, you could say Marketing and Measurement find themselves sitting at opposite ends of the couch. Only 5 out of 10 marketers said they think about measurement while developing campaign strategy, a recent survey of marketing decision-makers shows.1 If you don't define your measurement goals from the beginning, you may not collect the right data — and understand what's working and what isn't.Marketing and Measurement should get cozier sooner: at the front-end of the campaign process, while developing strategy. Yet, too many marketers said they think about measurement while building materials and assets (nearly 16%), after the campaign has deployed (9%), or even after the campaign has finished (nearly 6%). What’s more, 16% of the survey respondents said they don’t measure their campaigns at all.2 Clearly, it's time for a relationship makeover. If you're ready to play matchmaker in your own organization, try starting a strategic conversation between Marketing and Measurement with these three questions:Are we measuring the consumer interactions that really matter?How quickly can we spot the key insights hidden in this data?How do we turn those insights into better customer experiences? When we close the gap between Measurement and Marketing, we can not only answer the question “How are we doing?” but also the more important question, “How can we do better?”Going steady It doesn't have to be complicated. When Marketing and Measurement go hand-in-hand throughout the customer journey, it can lead to more useful insights, higher revenues, and better experiences for everybody.As Matt Lawson, Google's Managing Director of Ads Marketing, says, “Measurement isn’t what happens at the end; it’s where the smarter and more successful future begins.”3Download “Measuring Marketing Insights,” a collection of Harvard Business Review articles offering best practices and insights on measurement, analytics, and how to turn data into action. 1-2Source: Google Surveys, "Measurement in Campaign Timeline", Base: 1,092 marketing executives, U.S., August 2016. 3Harvard Business Review, “Rethink Measurement From the Ground Up,” sponsor content from Google Analytics 360 Suite, August 2016.Posted by Karen Budell, Content Marketing Manager, Google Analytics 360 Suite [...]

Introducing the Firebase Demo Project


"All genuine learning comes from experience" - John DeweyEarlier this year we introduced Firebase: a unified app platform for Android, iOS and mobile web development. It includes tools to help you develop faster, improve app quality, acquire and engage users, and monetize apps. There are many resources available to learn Firebase, from documentation, guides and free training courses (Android and iOS) we created, to advice from the Firebase community. However, there is nothing quite like learning through practical experience. To address this we’ve launched a fully functional Firebase Demo Project, available to everyone from today (get access here). The Demo Project includes data from Flood It! (Android and iOS), a real puzzle game in which you have to flood the whole game board with one color in less than the allowed steps. Therefore, the data in the Firebase demo project is typical of what you might see for a gaming app with in-app purchases. It includes the following kinds of information:Analytics: Attribution data, key events, cohorts and funnel reporting. This includes data about first opens (think of these like installs), in-app purchases, and more.Remote Config: The parameters that control the app experience as well as the conditions which define which users receive which parameter values.Test Lab: The automated test results from running the app on numerous device/OS combinations for quality assurance purposes.Crash: Details on various crashes which have occurred in the app, including callstacks and device information.Notifications: The notification campaigns that were sent to users to re-engage them. This includes data about the number of messages sent, opened and the number of conversions attributed to each campaign.Firebase Demo Project: Analytics Dashboard"Since the launch of Firebase we have been excited to continually build hands-on experience with its many features. Especially with the freely included and unlimited analytics solution for mobile apps, Firebase Analytics. The Firebase Demo Project has helped our team do just that and similar to what we've done with the Google Analytics Demo Account, we've incorporated the Firebase Demo Project within our training programs. This plays a critical part in helping our clients maximise their familiarity with Firebase." - Ben Gott, Analytics Director, PeriscopixSelf-Learning The Demo Project is useful for exploring Firebase features and reports. Here are a few things you can do with it:View all standard Analytics reports populated with real data from the Flood It! appDissect Analytics reports by applying a variety of filtersSee which ad campaigns are driving the most valuable users to the appTrack crashes and their impact on end users, and understand the steps that led to themSee the full notifications funnel for notifications sent from the Firebase ConsoleView Remote Config parameters to see how values are varied based on targeting parameters, especially feature flags and percent targeting for staging and Analytics audience targeting for customizationSee test results from testing the app on real physical and virtual devices in the Firebase Test LabEducation ProgramsIf you’re an educator trying to teach others to use Firebase then we encourage you to use the Demo Project within your course. For example, you can create practical exercises that students can complete using the Demo Project. Access the Demo ProjectYou can get access to the Demo Project and learn more about it, from this help article. If you need some help, or have ideas to make the Demo Project more useful, please share it with the Google Analytics Community. We hope the Demo Project gives you a practical way to try new features and learn about Firebase. Happy analyzing!Posted by Deepak Aujla & Steve Ganem, Google Analytics team [...]

Why Building a Culture of Optimization Improves the Customer Experience


How can we be more useful to our customers today?That's the simple question that drives any marketing organization focused on testing, improvement, and growth.But answering the question is not always so simple in our data-rich world. The old challenge of gathering enough data has been replaced by a new one: gleaning insights from the mountains of data we’ve collected — and taking action.In response to this flood of data, many of today's most successful businesses have turned to a new approach: building what's called a culture of growth and optimization.This growth-minded culture is one where everyone is ready to:Test everything Value data over opinion Keep testing and learning, even from failures Most companies have a few people who are optimizers by nature, interest, or experience. Some may even have a “growth team.” But what really moves the dial is when everyone in the company is on board and embraces the importance of testing, measuring, and improving the customer experience across all touchpoints."We refuse to believe that our customers’ experiences should be limited by our resources." - Andrew Duffle, Director of Analytics, APMEXWhy should marketers care?Because they'll be leading the revolution. 86% of CMOs and senior marketing executives believe they will own the end-to-end customer experience by 2020, according to a recent survey from the Economist Intelligence Unit.1 And a culture of growth and optimization offers an excellent path to major gains in those experiences.As testing and optimization proves itself, it tends to generate higher-level investments of support, talent, and resources. The payoff arrives in the form of more visitors, more sales, happier customers and a healthier bottom line.If you're curious about building a culture of optimization in your marketing organization, register for our Nov. 10 webinar, Get Better Every Day: Build a Marketing Culture of Testing and Optimization.This webinar will cover:The critical elements of a culture of optimization Tips for building that culture in your own company A case study discussion with Andrew Duffle, Director of Analytics at APMEX, a retailer that boosted revenues with continuous testing and optimization This kind of culture doesn't happen by command, but it’s also simple to start building.We look forward to sharing tips on how you can get started. Happy optimizing!The Economist Intelligence Unit, "The Path to 2020: Marketers Seize the Customer Experience." Survey and a series of in-depth interviews with senior executives. Survey base: 499 CMOs and senior marketing executives, global, 2016.Posted by Jon Mesh, Product Manager, Google Optimize and Google Optimize 360 [...]

Google Tag Manager: Giving Mobile Tagging a Little Extra Love


Over the last several months, we have talked about Google Tag Manager’s improvements to enterprise workflows, enhanced our security features, and made great strides to bring more partners into our Vendor Tag Template Program. Tag Manager also launched a new mobile SDK at Google I/O in May that builds on the power of Firebase, Google’s mobile app developer platform. Today, we’re excited to announce our latest efforts to make mobile tagging easier than ever with Google Tag Manager.Welcoming AMP to the Tag Manager familyWe are excited to launch support for ⚡ Accelerated Mobile Pages (AMP) in Google Tag Manager! AMP is an open-sourced initiative to make the mobile experience better for everyone. Early data shows that AMP pages load 4x faster and use 10x less data than equivalent non AMP pages. Starting today, you can start using Google Tag Manager to simplify your tag deployment on AMP sites.While implementing measurement solutions on AMP pages has already been possible, it can be confusing and cumbersome for folks who are new to AMP or who have tagging needs beyond tracking a basic page view. That’s why, in addition to Google Analytics, AMP containers in Tag Manager provide support across Google’s ad platforms including AdWords and DoubleClick. You will find more than 20 tag types available out of the box including a variety of 3rd party vendor tags. We also made sure that firing your tags is a breeze with great coverage of AMP’s triggers as readily available built-in Tag Manager triggers:When setting up tags, it’s common to want to collect additional values such as how far the user has scrolled down the page or the page’s title. AMP Analytics’ variables serve this purpose and are available in Google Tag Manager as built-in variables ready to be integrated into your tags. You can head over to our support pages for a full list of supported tags and information on how to use built-in variables.Getting started is as easy as it sounds:Create a new container for your AMP siteDrop the Tag Manager snippet on your AMP pagesCreate your first tagsPreview & PublishAMP containers are built with the familiarity and flexibility that existing Google Tag Manager users already depend on. As with our other solutions in Tag Manager, AMP containers “just work” out of the box.Improving Tag Manager for mobile apps When we announced Google Tag Manager’s new SDK at Google I/O, we brought an integration method to Android and iOS apps that builds on the power of Firebase. This integration makes it easier than ever for developers and marketers to manage where their app data is sent, both within Google and to our supported Tag Template Vendors.New triggers for events Firebase automatically detectsToday, we are making our mobile app containers even more intuitive and easy to use by tapping into the events that Firebase detects automatically. Now, when you are in a Firebase mobile container, you will see several new options when setting up triggers. Whether your container targets Android or iOS, you will see a new section called “Firebase Automatic Events” which contains the supported automatically detected events for the respective platforms. You can also find built-in variables for each of those events’ parameters, so setting up your tags should be a cinch.Find parameters when you need themIn addition to the events Firebase can detect automatically, developers are encouraged to implement general events for all apps as well as suggested events by app type to help them fully take advantage of Firebase features. Once implemented, you’re able to use the parameters from these events in your tags: just create a new user-defined variable and select “Event Parameter.” With this new feature, you no longer have to remember which parameters are available for which events. Select the event you’re working with, and you get a list of available parameters.W[...]

How to Apply Holiday Shopping Insights to Your Analytics Strategies


The Year of the SupershopperWe all have that friend — the one who somehow knows the latest brands, the season’s must-have products, and where to find the best deals at the snap of a finger. In years past, this friend was an enigma, making us wonder how does he or she do it?Today, we can all be that friend. With the ability to instantly discover, research, and purchase, shoppers around the world are more informed and more efficient than ever before - they’ve transformed into supershoppers seemingly overnight.But what defines supershoppers? And what does this mean for retailers trying to win them over this holiday season? Let’s find out.They Keep Their Options OpenLast year, more than 50% of holiday shoppers said they were open to purchasing from new retailers1. This is especially true online. More than three-quarters of smartphone shoppers who usually go to the same physical stores when they shop for products are very open to new retailers and brands online2. Why? Mobile makes it easy to explore all of your options no matter when or where you’re shopping. In fact, after searching on Google, 76% of mobile shoppers have changed their mind about which retailer or brand to purchase3.Mobile is Their MuseIt used to be that shoppers would thumb through catalogues or stare longingly at the holiday window displays, but mobile is now the super shopper’s go-to source for inspiration. Sixty-four percent of smartphone shoppers turn to mobile search for ideas about what to buy before heading into a store4. And 1 in 4 mobile video viewers in the U.S. have visited YouTube for help with a purchase decision while they were at a store or visiting a store's website5.But shoppers aren’t only making purchase decisions, they’re discovering new brands and products along the way: more than half of smartphone users have discovered a new company or product when conducting a search on their phones6.They Want the Best - Not the CheapestIn July we learned that shoppers are on the quest for the best — and this still rings true more than ever today. Last holiday, mobile searches related to “best gift” grew 70% year over year while mobile searches related to cheap or inexpensive gifts grew about 35%7. They’re also willing to do the research to the make the best decision: on YouTube, mobile watch time for product review videos has grown 60% year over year8.But supershoppers don’t only want the best - they want personalized, unique, cool gifts. Mobile searches related to “unique gifts” grew more than 65% while mobile searches related to “cool gifts” grew a whopping 80%9.Mobile is Their Door to the StoreAlthough more and more people are willing to buy on mobile, we know that mobile is still used predominantly as a door to the store. In fact, 76% of people who search for something nearby on their smartphone visit a related business within a day, and 28% of those searches result in a purchase10.Once they’re inside your store, they expect the experience to be a seamless one: more than 40% of smartphone shoppers want retailers to automatically surface relevant information such as the location of the item in the store, a special deal or related products11.They Shop ‘Til they DropSupershoppers live up to their name as the holiday season progresses. From November through mid-December we see online conversion rates increase across devices. Last year, on mobile alone, they jumped 30% on Black Friday and 50% on Cyber Monday when compared to November 112.Tips to Using Analytics to Reach Today’s ShopperAnalytics is a critical marketing tool all year long. But that importance is amplified during the holiday season. Here are five ideas on how you can use analytics to get the most out of the holiday shopping season.1. Understand which days drive the most sales — be there. In order to develop a successful holiday retail strategy, i[...]

Behind the Scenes with Dylan Lorimer, Google Surveys Product Lead


Google Surveys, a new product from Google Analytics Solutions, launched on Wednesday. Google Surveys makes it easy to get fast, reliable opinions from consumers on mobile devices and across the internet. The goal, as always, is to help you make more informed business decisions, understand your marketing impact, and take the pulse of your brand.Today we're excited to talk with Dylan Lorimer, Lead Product Manager for Google Surveys, about how this product fits in with the rest of Google Analytics Solutions and what the future looks like.Q: What is Google Surveys? Lorimer: Google Surveys is a online market research tool for making fast, informed, data-driven business decisions. It gives businesses access to conduct research against a representative sample of users on the web and on our mobile app, Google Opinion Rewards. It’s the evolution of Google Consumer Surveys, a product that’s been in the market since 2012 and fields 1M surveys a week.Q: How does Google Surveys differ from Google Surveys 360?Lorimer: Google Surveys 360 is our enterprise research product; it's a fully-supported research tool that is integrated into the Google Analytics 360 Suite. Users get advanced audience targeting, dedicated support and consolidated billing, all of which make it easy for big organizations to use. Google Surveys has fewer advanced targeting features, but it's a pay-as-you-go product so that anyone can use it. Google Surveys is currently available in U.S., Canada, United Kingdom, Germany, Mexico, Japan, Australia, Brazil, France, Spain, Italy, and the Netherlands. Google Surveys 360 is available in U.S. and Canada.Q: How is Google Surveys different from other market research tools?Lorimer: Traditional market research research often involves long, time-intensive surveys answered by individuals who have signed up to respond to surveys for compensation. The process is typically slow, costly, and out of reach for most businesses who want to make a quick and informed decision. Google Surveys aims to make high-quality research more accessible, and to bring the customer voice into the process of media performance measurement.Q: Why is Google Surveys now part of Google Analytics Solutions?Lorimer: Google Analytics Solutions is a set of powerful tools that helps marketers use data to understand their consumers and how they behave. Google Surveys bridges the gap between metrics-based performance measurement and the need many marketers have to get qualitative feedback from their customers on their cross-channel, cross-media marketing campaigns. Google Surveys has grown on its own over the past few years. When we saw the investment Google was making with Google Analytics Solutions to empower the marketer — something we’ve been focused on with Google Consumer Surveys for a few years now — it felt like the obvious choice to provide a missing tool in the portfolio.Q: What are some examples of how customers are using Google Surveys?Lorimer: YouVisit, a leading virtual reality company, just used us to find out how many of their clients were aware of virtual reality. They suspected a significant number of consumers were at least aware of the concept, and that some percentage would want to try it. But to convince clients to invest in virtual reality content, YouVisit needed hard facts. How many people wanted to try virtual reality? How many were even aware of it? YouVisit turned to Google Surveys to gather those numbers, and they were pleasantly surprised. A statistically significant sample from Google Surveys let them extrapolate that 23 million Americans had already tried virtual reality. With this data, YouVisit can confidently educate clients on virtual reality’s power to engage consumers. “Google Surveys empowers YouVisit to accomplish our mission by better understanding what the end customer wants in immers[...]

Spotlight on Google Surveys 360: Getting to “Why” is now easier and faster than ever before.


Yesterday, we launched Google Surveys 360, a powerful new part of the Google Analytics 360 Suite. Sometimes it's enough to know what your customers are buying, where they're going, and how they're purchasing. But to really understand their decisions, you want to answer a harder question: Why are they doing it? To get the answer, it turns out you just have to ask.That’s why we introduced Surveys 360: to provide a quick, cost-effective way to ask why. The new Surveys 360 is designed to help you get more out of market research by making it easy to create online and mobile surveys that help you make more informed business decisions, faster. You ask the questions, and people browsing the web will answer them as they wait to access premium content like news articles or videos, or as they use the Google Opinion Rewards mobile app.Surveys 360 offers several advanced features that help you reach high-priority audiences, test markets, and gain a better understanding of your impact. They include:User list to help you measure the effectiveness of your media campaigns by surveying people exposed to your ads and videos  ZIP Code targeting that delivers your surveys to high-priority or test markets Custom Audience panels that take the pulse of brand perception among key consumer groupsOccupation and industry targeting to help you do business-to-business research with hard-to-reach professional audiences Surveys 360 quickly analyzes your data and delivers it in easy-to-navigate graphs, demographic segmentations, and cross-tabs. That makes it easy to find fresh insights and help your business thrive.BuzzFeed improves client campaigns with Google Surveys 360 BuzzFeed is one company using Surveys 360 to measure campaign performance and improve its ad effectiveness.BuzzFeed is a global news and entertainment company that creates content intended for sharing, and helps advertising clients tell brand stories with engaging video campaigns. Campaign videos are less like advertisements and more like content people want to share. As they get shared, the campaign reach is extended.To prove the impact of this innovative ad strategy, BuzzFeed turned to Surveys 360. As BuzzFeed launches each video campaign, it also releases surveys across the Google Surveys Publisher Network and the Google Opinion Rewards mobile app. They ask people exactly what their client brands want to know: Are the campaign videos memorable and understandable? What messages mattered most and why? Did they motivate sharing? What do consumers want to know next? BuzzFeed uses the Surveys 360 user list targeting feature to automatically put the right surveys in front of the right respondents: people who have seen or interacted with campaign videos.Low-cost, high-quality survey data from Surveys 360 lets BuzzFeed give its clients a complete picture of campaign performance, fast. It helps them prove the value of the current campaign and even suggests strategies for the next campaign.“With Google Surveys 360, we get more timely results. Everybody seems to want to run these studies to get an understanding of how their campaigns are performing … and what things should we do to make it more impactful in the future.”– Margo Arton, Director of Ad Effectiveness, BuzzFeed BuzzFeed’s culture of data-driven experimentation creates success for their clients. Watch our BuzzFeed video case study for more details.This is only the beginning! We'll continue to iterate and offer new features for Surveys 360 in the coming months. It's available for purchase today in the accounts of all Analytics 360 Suite users in the U.S. and Canada. Go to to learn more.Happy surveying!Posted by Michael Cumberbatch, Product Manager, Google Surveys 360 [...]

Announcing: Google Surveys 360, the newest product in the Google Analytics 360 Suite


Today we’re excited to announce a major addition to the Google Analytics 360 Suite and a big step toward bridging brand and performance marketing — the arrival of Google Surveys 360.Now for the first time, marketers of all types can get fast, accurate market research — in combination with their marketing performance and analytics data — to help them make key business decisions at the speed of today's digital world. Google Surveys 360 makes doing market research as easy as buying an airline ticket with your favorite app. It's available for purchase today in the U.S and Canada as part of the Analytics 360 Suite.“Nest uses the Google Analytics 360 Suite and recently beta tested Google Surveys 360. By using our website analytics data, we surveyed shoppers who browsed our product pages but left without purchasing. As marketers we wanted to know: why did shoppers leave our site without purchasing? And that’s exactly what we learned. This insight has given Nest an opportunity to address buyers needs -- adding more in-depth product information to our site, turning browsers into buyers.”  -Harry Tannenbaum, Head of Analytics, Nest Why surveys? Why now? We launched the Analytics 360 Suite earlier this year with a big goal: to bring enterprise-class marketers the full and integrated set of data and marketing analytics products they need to compete in today’s multi-screen and hyper-speed world.Mobile continues changing the customer journey, as 96% of us now use smartphones to get things done.1 More devices, more channels, more choices: the shift is affecting every phase of the funnel from awareness to purchase. And that's changing the nature of marketing itself. Marketing organizations that used to be divided into brand and performance teams — one for perceptions and trust, the other for sales and leads — are seeing those worlds come together. Marketers are realizing that brand and performance are inherently tied together, with data as the bridge.In these conditions, market research has been slow to adapt. Companies spend a lot of money to get to the “why” behind the what, how and where, but traditional research means hiring a research firm, waiting three months or more, and then getting data that's siloed and may not be sharable.This is exactly why we’re integrating Google Surveys 360, previously called Google Consumer Surveys, into the suite. With a panel of 10M+ online respondents and 1M surveys fielded weekly, it offers enterprise marketers (of all types) access to a brand new layer of data and insights into what consumers are doing and thinking.An entirely new type of consumer insight Whether you're a market researcher or a digital or brand marketer, Google Surveys 360 makes it easy for anyone in the organization to create a survey, find a specific audience sample, and generate statistically significant results — in just a few days. It's flexible and powerful, with advanced features that include custom panels to survey specific audiences and the ability to measure ad effectiveness, target by geography (ZIP code), industry, and occupation.But that’s just the beginning. Let’s take a look at an example of how integrating Google Surveys 360 into the Analytics 360 Suite drives real value for marketers: tying brand marketing to performance marketing and measuring offline and online interplay, such as consumer response to TV ads.TV advertisers and digital marketers now have a fresh way to view performance across every stage of the funnel — all in a matter of days. Google Surveys 360 makes consumer ad awareness and interest research possible: just deploy an online survey to a validated, representative sample of respondents in the geography of your choice. Google Surveys 360 can ask questions about TV ad rec[...]

Digital Analytics Association Symposium in San Francisco presents ‘Stranger Things: What’s Lurking in Your Data’


You can avoid the Demogorgon of Digital Analytics by attending the DAA SF Symposium on November 9th where you’ll get tips and tricks on personalization and how to survive Black Friday from your friendly neighborhood Digital Analytics practitioners. Join us for a full day of great topics covering the latest from the struggles to the new developments in our world and come out prepared to face the stranger things lurking in your data. You’ll meet an awful lot of awesome people (like you) who can help you avoid the Upside Down of Analytics. We won’t let you end up like Barb.Our lineup of wonderful speakers is focused on presenting awesome tips and real-world solutions to the challenges we all face everyday. Our lineup includes:June Dershowitz, Head of Data Governance, Twitch John Wallace, Analytics Entrepreneur Kevin Dalias, Director of Predictive Data, RadiumOne Josephine Foucher, Product Manager, Hotwire Zann Aeck, Director of Digital Marketing, Net App Martijn Scheijbeler, Director of Marketing, TheNextWeb John Mesh, Google Product Manager, Optimize 360 Caitlin Anderson, Web Optimization Analyst, American Eagle Anita Fong, Analytics Manager, Clorox Krista Seiden, Analytics Advocate, Google  For the first time, the DAA San Francisco Symposium will also be hosting a “Women in Analytics” lunch, sponsored by Google. This lunch is open to all symposium attendees and will feature a panel of esteemed women in the analytics industry who will share their thoughts on the industry, career, and the future. Questions and participation encouraged! Can’t make the whole day? Join us just for lunch! Theme: Stranger Things: What’s Lurking in Your Data When: November 9th, registration starts at 9:30am, program 10:00am to to 4:30pm, followed by a networking reception Where: Galvanize San Francisco-SoMa, 44 Tehama Street, San Francisco, CA 94105 Cost: Members of the DAA: Early Bird $75 | Standard $99 | Onsite $124 Non-Members: Early Bird $99 | Standard $124 | Onsite $149 Lunch-only: $20 (includes catered box lunch and panel speakers/discussion) Event website and registration: register here. Space is limited so register early! This Symposium is organized by local DAA members and volunteers. We encourage you to become a member of the DAA and join our local efforts. Become a member and reach out to one of the local chapter leaders, Krista, Charles or Prolet.Posted by Krista Seiden, Google Analytics Advocate [...]

Never Leave Your Data Unattended: 6 Custom Alert Areas You Shouldn’t Miss


Alexander Rehnborg works as SEO Specialist at Visma Spcs, a Google Analytics 360 customer, supplying over half of all small business owners in Sweden with accounting software.Did you ever log on to Google Analytics to casually explore statistics, only to discover you’d missed out on important changes? As marketers we cannot afford to be “too late.” Changes to consumer behavior, website performance and traffic trends often occur quickly without much notice. Still, a lot of marketers only explore their analytics data manually during certain days of the week or even month. Imagine your important AdWords campaign or product page suddenly taking off, and you’re not in the control room to react?With that in mind, I will discuss six vital areas you should monitor automatically with what I believe to be a the vastly underused feature in Google Analytics: “Custom Alerts.” If you didn’t read yet, check out last week’s announcement on the home of Custom Alerts.Automated and Custom AlertsLuckily, Google Analytics offers several features to monitor important data changes and alert you instantly. Two of the most important features are Custom Alerts and Automated Insights. The latter is a newly introduced part of the GA Assistant app for Android and iOS, using machine learning to discover critical insights among your data and alert you instantly.In addition to the automated insights, you have the ability to set up your own custom alerts according to the KPIs you’re especially interested in, and be alerted by both email and sms. Once you receive the alerts, you may click on the link for the report to be taken straight into a dashboard, only displaying the metrics changes you’ve been alerted about.This gives you complete focus on quickly understanding what has contributed to the change in data. You will find the Custom Alerts under the customization tab in the left sidebar of the View you want to monitor (see screenshot below). You will find Custom Alerts under the Customization tab in the left sidebar.6 Custom Alert Areas You Shouldn’t MissThe scope and magnitude of the data change you’re monitoring will vary according to each business. Therefore it’s important to continuously refine the alerts guided by the common data movements you’ve seen historically for your site. Let’s start out with the six basic areas of metrics we want to monitor, inspired by LunaMetrics’ excellent guide.1. EmergencyThis is one of the main reasons you want to monitor your data in the first place – if something goes wrong, you want to know as soon as possible. Since the quickest alert you may receive is being sent daily, it’s recommended to pay extra attention to the Automated Insights function inside the Google Analytics Assistant app. Each of these alerts will be set to a daily time period.Average Page Load time > 10 seconds TodayBe sure to set a couple of these alerts, one for the entire site and one for each page critical to your business. Slow load times not only affect engagement and conversion, it may affect your organic search ranking as well. Regular problems with load time may point to technical problems that should be addressed. Unsure of how well your site is performing today? Use Google’s PageSpeed Insights.No Sessions TodayIf this alert goes off, you’ll probably have some investigative work to do.No Conversion / Goal X TodayIf you’re running an e-commerce platform, this value might be a purchase, trial or demo download. For businesses offering services, no events triggered by contact forms may be the most important conversion metric. Whatever your key conversion KPIs are and depending on how often conversions normally occur, you want to monitor this daily or week[...]

Improvements coming to the Google Analytics desktop UI


Over the last ten years, Google Analytics has added many new features and reports. For the last few months, we’ve been working to build a simpler Google Analytics while still retaining the key functionality that people frequently use. The changes highlighted in this post are the first part in a series of improvements that you will see in the next few months. Below is a summary of the changes that all Google Analytics users will begin to see over the next few weeks. 1. Simplified navigation A brand-new navigation using Google’s Material Design standardsRemoval of the “Home Customization Reporting Admin” subheader barAdmin is now pinned to the bottom of the navigation Resizeable left navigation to allow for more space in the canvas 2. Customization, all in one placePreviously , reporting customization items were spread out: Dashboards & Shortcuts in the left-nav; Custom Tables, Custom Reports, etc. in the Customization tab; Custom Alerts in a tab in Intelligence Events Now, all customization elements are contained in a “Customization” left-nav element: 3. Simplified Google Analytics View switching The old “Home” account/property/view picker page has been replaced by the new picker in the header, which allows you to switch views from any page in the product Note that for Analytics 360 users, you may need to switch organizations to see the set of accounts you are trying to get to 4. A streamlined login flowLogging in now automatically takes you to the last Google Analytics View you were looking at the last time you logged in 5. An adjustable default date rangeYou can now change the default date range that Google Analytics reports load with. This can be changed in your Google Analytics user settingsSetting it to shorter times (like 7 days) has several benefits. For example, many campaign changes, website experiments, etc. will have impacts hidden in a 30-day view but immediately visible on a shorter timeline Defaults are now set to 7 days for all standard GA users 6. Goodbye to a couple of pages: Intelligence Events:Custom alerts have moved to the new Customization section and will continue to function as normal Automatic Intelligence Events have been removed from Google Analytics, and will soon be replaced by automated insights from Google Analytics AssistantIn-Page Analytics: The In-Page Analytics report has been removed from Google Analytics web UI. You can still access in-page analytics with the official Chrome ExtensionAll Google Analytics users will begin to see these changes in the next few weeks. We hope these changes improve your Google Analytics experience! Posted by Ajay Nainani, Product Manager, Google Analytics [...]

Spotlight on Google Tag Manager: Open and Secure Tag Management


With Google Tag Manager and Tag Manager 360, we make it easy for marketers to manage tags on their sites and apps for fast, flexible implementation of new marketing technologies. Last week at SMX East, we announced that we’ve added more than 20 new tag templates to Google Tag Manager to empower marketers to move faster and make decisions with confidence. This is one of a couple recent changes to make Tag Manager more open and more secure.New third-party tag templatesGoogle Tag Manager already includes easy-to-use tag templates for many Google and non-Google tools. And, while we support implementing all other tags using a variety of custom tag types, we’re dedicated to expanding the number of third-party tag templates available to you. Tag templates make it easy to add and maintain tags on your sites and apps without code. This means that less technical users can be more involved, errors are less likely, and your sites are ultimately more secure.To make it easier and safer to deploy third-party tags, we've developed an open format that allows vendors like Microsoft, Twitter, and Nielsen to implement and maintain their own tag templates in Google Tag Manager. For companies whose products depend on tags, having a tag template in Google Tag Manager is a great way to make implementation easier than ever."The seamless integration of Digital Content Ratings — a key component of Nielsen's Total Audience measurement framework — into Google Tag Manager will enable easy deployment and rapid adoption of Nielsen measurement with savvy digital clients." – David Wong, SVP of Product Leadership at NielsenOur Vendor Tag Template Program allows tag providers to natively integrate with our tag templating system. Google performs a security review of each tag that is submitted through the program. The resulting tags are integrated into Tag Manager, and displayed with the company’s logo and an easy-to-use form to configure and deploy the tag."At Hotjar we're obsessed about giving our users fast and actionable insights about how their visitors are using their site. Our top most priority is making it easy and simple to set up Hotjar. For this reason, we're extremely excited to provide 'out-of-the-box' support for Google Tag Manager."– David Darmanin, CEO of HotjarSome recent additions include: (See the full list of supported tags)Are you a vendor who would like your tag supported? Learn more about the Vendor Tag Template Program and enroll here.Secure container loadingAt Google, we constantly look to develop products with best in class security. Google Tag Manager already has a host of security features such as user access controls, 2-step verification, malware detection, and tag blacklists. We’ve now also made some changes to the Google Tag Manager container snippet — given out in our user interface and documentation — to improve security and performance even more.Previously, the Tag Manager container snippet loaded containers in a protocol-relative manner. That is, on pages with an https:// URL, the container would be loaded securely using HTTPS. Our new snippets will always use the secure protocol (HTTPS) by default, regardless of the protocol of the page. This helps protect containers from malicious parties and snooping, and in many cases, will also improve performance.You’ll also notice that we’ve made a change to how we recommend Tag Manager be implemented, now with the container snippet split into two parts:A JavaScript snippet that should be implemented as high in the of your page as possible to ensure the best tag performance. This change is especially important if you plan to use Tag Manager to deploy Google Optimize.An i[...]

Spotlight on Data Studio: Beautiful Reports and Collaboration Just Got Easier


We launched Google Data Studio (beta) in the U.S. earlier this year, and last week, we expanded availability to 21 additional countries.* We’re excited to offer Data Studio to companies across the globe so they can easily create and share reports and dashboards, and ultimately use insights and collaboration to make better business decisions.Organizations today collect an increasingly large amount of data. In a world of web analytics, CRM systems, and third-party sources, data-driven decisions should be easier than ever before. However, all of this data has presented a significant challenge: making it easily accessible and useful.Having multiple data sources that live in silos within your organization compromises your ability to spot critical business opportunities and issues when they matter most. This is a widespread challenge, with 84% of marketers saying they don’t believe their data sources are well-integrated, according to a 2016 Forrester study.Data Studio solves this problem by allowing you to easily connect your data and create beautiful, informative reports that are easy to read, easy to share, and fully customizable. Create up to five custom reports with unlimited editing and sharing. All for free.Get started today so you can:Put all your data to work. Easily access the data sources you need to understand your business and make better decisions.Transform your data. Quickly transform raw data into easy-to-follow reports and dashboards — no code or queries required.Build engaging reports and dashboards. Data Studio gives you the ability to create meaningful, shareable charts and graphs that bring your data to life.Leverage teamwork that works. Work together quickly, from anywhere, by sharing reports via Google Drive.Not sure where to start? Good news: We’re releasing our first batch of templates today to remove that hurdle. Businesses can use a library of templates to get up and running in a matter of minutes.Get started for free.Happy reporting!The Data Studio team*Canada, Brazil, Germany, Netherlands, Spain, France, United Kingdom, Italy, Indonesia, India, Japan, South Korea, Australia, Hong Kong, Malaysia, New Zealand, Philippines, Singapore, Thailand, Taiwan, VietnamPosted by Kevin Fields, Product Marketing Manager, Data Studio [...]

An Easier Way for Everyone to Improve the Customer Experience: Meet Google Optimize


Nearly 9 in 10 business leaders in a recent survey said that improving the customer experience is fundamental to their future success and brand reputation.1Yet less than half of business leaders say they have actually taken action around their customer experience activities.2Today, consumers have higher expectations for businesses to deliver more personalized site experiences based on the information they’ve shared. Businesses need to be able to quickly discover useful insights from their data and act on what they’ve learned.To help those leaders (and everyone else) take action to deliver more personalized site experiences, we're happy to introduce Google Optimize. It's a free version of our popular enterprise-class testing and personalization product, Google Optimize 360, which was announced earlier this year.Google Optimize will start rolling out globally next month. If you’d like to be one of the first to use it, visit our signup page. We'll send you an invitation by email as soon as it is available.Making it easy … Google Optimize helps any business test and deliver better website experiences. And to help guide you through the process, we’ve made it easy every step of the way:It’s easy to implement. Test new and engaging web experiences across your entire site in minutes. Google Optimize is built on top of Google Analytics and Google Tag Manager so you can either add a single line of code to your existing Google Analytics implementation, or serve the Google Optimize tag directly using Google Tag Manager. It's easy to use. Use the Google Optimize WYSIWYG (What-You-See-Is-What-You-Get) editor, to change just about anything on your site – text, images, layouts, and more – just click to edit! There is no need to recode your site each time you want to test a new experience. It's easy to understand and act on results. Google Optimize calculates results based on your existing Google Analytics metrics and business objectives. It’s clear to see what you should do next to drive even more impact for your business.… And powerful With Google Optimize you can create and deploy a variety of experiment types: Choose from A/B, multivariate, or redirect. For any experiment, Google Optimize offers powerful capabilities:Native integration with Google Analytics. Test what matters to your business. Because Google Optimize is built on Google Analytics, you can more quickly and easily identify areas of your site that can be improved upon. Then in Google Optimize you can use your existing Google Analytics goals and metrics as your experiment objective. Advanced statistical modeling. Google Optimize uses Bayesian statistical methods to model the real-world performance of your experiments. We’ll show you how much more effective one variant is over the others, leading to more accurate results that you can trust. Sophisticated targeting tools. Google Optimize will help you deliver the right experiences to the right customers at the right moments.Ready to deliver better site experiences? With Google Optimize, you’ll have all the basic capabilities you need to get started with site testing – making it perfect for any business. Google Optimize is free for anyone to use, so why not give it a try? Visit our signup page today.And if you are part of a larger enterprise or business with more sophisticated testing and support needs, check out Google Optimize 360, part of the Google Analytics 360 Suite. With Google Optimize 360, you’ll be able to take your site experiments even further by delivering custom experiences to your Google Analytics aud[...]

Announcing: Smart, Fast-Acting Analytics — For Everyone


This past March, we launched the Google Analytics 360 Suite, a set of integrated data and marketing analytics products designed for the needs of enterprise-class marketers in today’s multi-screen world.  Today we have another exciting announcement. Next month we’ll start rolling out a new product: Google Optimize — a free version of our enterprise-class testing and personalization product, Google Optimize 360. Google Optimize will be globally available at that time. Additionally, we’re including enhancements to many of our existing free products. Read on for details. Businesses of all sizes need tools to measure and succeed First of all, why this free product now? Because companies big and small face the same challenge today: Consumer expectations are higher than ever in a mobile-first world. How can brands be more useful to people in their moments of need? With ever more data flooding in, marketers need access to the right data so they can uncover useful insights — and act on them quickly.The companies that are already making this leap from data to action are transforming their businesses by becoming more useful to consumers throughout these micro-moments. How? Analytics and testing are the key. In fact, according to an Econsultancy survey of 4,000 marketers, the top two digital trends in 2020 are going to be a focus on customer experience (24%) and personalization (23%).That’s what has led to today's announcement. We've made several advancements to the free versions of our analytics products to bring modern measurement to everyone, and help them create happier customers by providing more relevant experiences. Let’s take a closer look.How can every business deliver personalized customer experiences?Google Optimize (beta). This free web and mobile-web testing and personalization tool helps businesses improve their customer experiences and business metrics. Because it’s built on top of Google Analytics, businesses can use their existing information to experiment and personalize site experiences with minimal setup requirements. Request an invite."With Google Optimize, we’ve been able to provide more engaging content to The Next Web's readers – converting them from new readers to loyal customers."Martijn Scheijbeler Director of Marketing - The Next WebHow can everyone access and share powerful data?Google Data Studio (beta), our free reporting and data visualization product, is now available globally in 21 new countries.* It enables businesses to easily spot and share insights, and collaborate to drive better decisions. Additionally, next month we’re launching report templates, making it even easier to get started. As with templates in Google Docs, Slides, and Sheets, businesses can create, edit, and use a library of templates to get up and running in a matter of minutes. Get started. The enterprise and free versions of Google Data Studio launched earlier this year in the U.S. These updates are also available in Data Studio 360, part of the Google Analytics 360 Suite.  How can everyone get useful insights, not just more data?Google Analytics, our free customer analytics product and measurement centerpiece, analyzes customer data from all touchpoints — and soon it’s becoming even smarter. Following the launch of our automated insight stream in the Google Analytics mobile app, we’re excited to announce Session Quality Score: A new metric that incorporates machine learning to predict the likelihood of a visitor making a transaction (purchase) on your site or app. Businesses can use session quality score to provide better[...]

How to set up Analytics on your AMP page


In the digital world, whether you’re writing stories for your loyal readers, creating creative content that your fans love, helping the digital community, or providing items and services for your customer, understanding your audience is at the heart of it all. Key to unlocking that information is access to tools for measuring your audience and understanding their behavior. In addition to making your page load faster, Accelerated Mobile Pages (AMP) provides multiple analytics options without compromising on performance.You can choose to use a solution like amp-pixel that behaves like a simple tracking pixel. It uses a single URL that allows variable substitutions, so it’s very customizable. See the amp-pixel documentation for more detail.The amp-analytics component, on the other hand, is a powerful solution that recognizes many types of event triggers to help you collect specific metrics. Since amp-analytics is supported by multiple analytics providers, this means you can use amp-analytics to configure multiple endpoints and data sets. AMP then manages all of the instrumentation to come up with the data specified and shares it with these analytics solution providers.To use amp-analytics, include the component library in your document's :And then include the component as follows (for these examples, make sure to specify your own account number instead of the placeholder):The JSON format is super flexible for describing several different types of events and it does not include any JavaScript code which could potentially lead to mistakes.Expanding the above example, we can add another trigger, clickOnHeader:For a detailed description of data sets you can request, as well as the complete list of analytics providers supporting amp-analytics, check out the amp-analytics documentation. You can also see more implementation examples in the Amp By Example site.If you want to conduct a user experience experiment on your AMP pages,  such as an A/B test, you can use the [...]

Improving Google Analytics Events with Unique Events


Unique Events is a metric that counts the number of events with distinct Event attributes (Event Category, Action, and Label) that occur within a single user session. These events can be tracked independently from a web page or a screen load, giving you greater insight into actions taken within or across pages/screens. Downloads, mobile ad clicks, gadgets, Flash elements, AJAX embedded elements, and video plays are all examples of interactions you might want to track as Unique Events.

Some benefits of Unique Events include: 

  • Understanding how many users start/complete some action on your website 
  • Understanding the most popular media types/content consumed on your website 
  • Having an understanding of how many users repeat actions that should only occur once 
  • And many, many, more... 

How Unique Events Work 

Unique Events is a metric that counts the number of events with distinct Event attributes (Event Category, Action, and Label) that occur within a single user session.

This means that Analytics will increment the count of Unique Events by 1 for each unique combination of event category/action/label we receive the very first time we see them within a session, but will ignore future events with the same category/action/label when computing unique event counts. The metric Total Events will count each event regardless of the uniqueness of the category/action/labels therein.

Unique Events improves upon events in Google Analytics and will help make your measurement better.

 Learn more in our Help Center article here.

Posted by Breen Baker, Google Analytics Team

Using Google Analytics with Leadfeeder for B2B Lead Generation


Google Analytics is an important tool for marketers. It’s used to understand how people come to your website, how different content performs and how to get more conversions. All this is essential for knowing how to drive more high-quality traffic to your website.For most B2B firms, the main purpose of their website is to generate sales leads by getting visitors to fill in some kind of contact form. But many see that just a fraction of visitors leave their contact information, and as a result, salespeople don’t get enough good quality leads from their website. So what can be done to improve this situation?This guide will show you the 3 best ways to generate leads with Google Analytics:1. Using Google Analytics Network report2. Using a custom Google Analytics report template tool3. Using Google Analytics with Leadfeeder for lead generationOne way to gain more leads from your website is identifying companies that visit, based on their IP address. With this data, you can have some information about the 98% of visitors that don’t explicitly contact you. When people visit a website using their office network, marketers can identify that someone from a certain company has visited and pinpoint what they have done there. For B2B outbound sales teams, this information can be very valuable.If you see a company visiting your website, there’s a high probability that they’re in need of- and evaluating your product, which is the perfect time to get in touch with them.Based on the IP address alone, it’s impossible to know exactly the name of the visitor, but in many cases this information is not needed. For example, if you sell email marketing tools and a company comes to your website and browses product pages, it’s a strong signal they are looking for a new email marketing tool. When you contact them, you want to contact the person who’s responsible for digital marketing, regardless of who visited your website.For effective lead generation purposes, you should be able to identify real companies that have visited your website and see how they have behaved, to evaluate if they are a good lead.1. Using Google Analytics Network ReportUsing the Network report is the most common way to see which companies have been visiting your website. There have been many blog posts about this topic, for example this LunaMetrics post by Dan Wilkerson from 2012, this how-to article from Anna Lewis and a post by Traian Neacsu on uncovering hidden leads.But these posts are all now a couple of years old and the Google Analytics interface has changed quite a lot since then. These days (2016) you can find the Network report in Google Analytics under Audience > Technology > Network.Network report in Google AnalyticsIn the Network report (seen above) you will see a list of “Service Providers”. What Google Analytics means by “Service Provider” is the network where the visitor has been when they visited your website. Networks are always owned and registered by someone; typically a company, Internet Service Provider or some other organization.One challenge in using the Network report is that many times the IP is registered by an Internet Service Provider (ISP) or some other non-interesting organization. In order to see the real companies, you should filter out ISPs from the list. The easiest way of doing this is to use the advanced search button and select to exclude Service Providers that match the following RegExp (just copy/paste this to the filter):(not set|customer|internet|broadband|isp|cable [...]

Google Consumer Surveys Launches Weekly U.S. Election Poll in Google Data Studio


With the U.S. presidential election less than 50 days away, the candidates are running full force to capture as many votes as possible. Worldwide, people are waiting anxiously to see whom the American people will pick as the 45th president. Now more than ever, the media is turning to polls to make sense of all the campaign activity.Google Consumer Surveys — named as one of the “most accurate [polling] firms” by FiveThirtyEight in the 2012 election — has recently launched its 2016 U.S. Election Poll.The 2016 election poll surveys more than 20,000 respondents each week from across the United States, demonstrating how Google Consumer Surveys can quickly collect thousands of representative responses. (Find out more about the poll methodology on page 3 of the polling report.)Google Consumer Surveys, an online market research solution used to gain insights to inform important business decisions, has recently grown its footprint in politics with usage from groups such as NY Times Upshot, IJ Review, and Echelon Insights. Google’s survey platform and other online polling tools have gained popularity due to their accuracy, scalability, quick results, and low costs.The election poll results from Google Consumer Surveys are displayed in an interactive data visualization in Google Data Studio, and voter preferences are updated weekly. This customized dashboard and report allows users to filter results by state, gender, and candidate to see different cuts of the data — and the report can easily be shared.Check out the Google Consumer Surveys U.S. Election Poll for weekly updates as the American public gets closer to choosing its next president. Whether in politics or business, surveys are a powerful tool to get the public’s opinion. And spur lively discussions.Happy Surveying!More on Google Consumer SurveysMany users, from small businesses to Fortune 500 companies, use Google Consumer Surveys today to run studies on consumer research, brand tracking, and ad effectiveness. Google also offers an enterprise survey solution with advanced targeting features such as user list and zip code targeting.  Respondents answer questions on 1,000+ publisher sites to gain access to premium content. The publishers make money each time someone answers a question on their site. Google Consumer Surveys also has an app, Google Opinion Rewards, where people can answer survey questions for Google Play credit. There are over 10M potential respondents available to survey everyday. Posted by Justin Cohen, Product Marketing Manager, Google Consumer Surveys [...]

Jackpot: APMEX Doubles New User Revenue with Google Optimize 360


A few months ago we shared a spotlight post on Google Optimize 360 (beta), a new testing and personalization solution in the Google Analytics 360 Suite. Today we’d like to share how one of our customers, APMEX, uses Optimize 360 to deliver an online shopping experience that matches the personal touch its customers get over the phone.Built with full native integration for all the data that matters to your business, Optimize 360 let the APMEX team use their Analytics 360 goals and audiences to deliver better online experiences for their customers. APMEX Case Study "Investments you hold" is the motto of APMEX, one of the nation's largest precious metals retailers. From the gold Maple Leafs of the Royal Canadian Mint to the platinum bars of Credit Suisse, APMEX offers thousands of bullion and numismatic products for easy sale online.While APMEX is a large company, its marketing resources are limited. But APMEX works hard to give its online customers a concierge-level customer experience — the same personal experience customers get over the phone. "We refuse to believe that our customers’ experiences should be limited by our resources," says Andrew Duffle, Director of Analytics at APMEX.APMEX relies on Optimize 360 to help it bring a personal concierge-level touch to its website users. "We test everything," says Duffle. "Creative versus non-creative, the impacts of SEO content on engagement, conversion rate optimization on low-performing pages, new user experiences, and even the price sensitivity of different products.""One of our goals was to capture conversions on pages that were otherwise being used as educational resources," says Andy Mueller, Manager of Business Intelligence at APMEX. "We thought if people were checking the price of metals, they might respond to offers that really reflected their interests." In one test, new users coming to APMEX to check silver prices were given limited-time offers on United States Silver Eagles. If they're interested enough to check prices, the theory went, they might appreciate a chance to buy.BeforeAfter                                                The results were excellent, says Mueller: "We found the sessions that included an offer resulted in a median rate of 112% more revenue per session, with a 100% probability to beat baseline." The experiment did more than boost revenue: It also increased APMEX’s new customer counts. "We saw a 9% increase in new customer acquisition. Our customers have a long lifespan, so giving up a little margin on the first sale to the right customer is worth it to us."Some of APMEX’s other tests have also produced astounding results. In one, the team used Analytics 360 to build an audience of people who had put Silver Buffalo coins in their shopping cart and then abandoned the cart. Those who returned to APMEX in the next few days saw the Silver Buffalo first thing on their homepage. As a result, the conversion rate for the coin doubled with this audience.  "With all the data that Optimize 360 puts at our fingertips, we use it daily to build and evolve our customer relationships," says Duffle.For more, read the full case study with APMEX. Posted by Tiffany Siu, Product Marketing Manager, Google Optimize 360 [...]

Improved Analytics Administration via Property Moving


To meet our mission of providing world class digital analytics data, we’re pleased to announce the release of a feature we know many of you have been eager to use - the ability to move a Google Analytics or Analytics 360 property between accounts! It’s critical that we continually improve the core of Google Analytics, and we anticipate this will be a very helpful feature to improve users’ organization of Analytics accounts and get more power out of advanced features. BenefitsCleaner Accounts With Google Analytics now over a decade old, it’s been a while since many of our customers created their first Analytics accounts. And until now, every time a property was created, it was housed permanently in its account. With the introduction of property moving, you are now able to simplify your accounts, and group properties together in a way that makes the most sense for your current business needs. Enhancing Features like Rollup Reporting There are many features in Google Analytics that work well across properties within a single account, but not across multiple Analytics accounts. With property moving, you can now consolidate properties in the individual accounts that make the most sense, and enjoy feature parity across all of those properties. Roll-Up Reporting (available only in Analytics 360) lets you aggregate data from multiple properties within a single account; property moving lets you consolidate related properties within a single account. These two features combine to let you organize your data and reporting structure in the ways that are most relevant to your business. Consolidating properties within a single account offers additional benefits:You can apply the same set of filters to the views in all of those propertiesYou can easily manage users for the properties and views in a single accountYou can use Change History to see all events from all properties in the same accountOwnership TransfersMany customers may have had a third party (eg. an agency) create a property for their website inside the third party’s Analytics account. This effectively housed the property into an account that someone else owns & controls. With property moving, it’s now possible to move such a property outside of its original account and into a new one so that the property owner can have full control of their property. How it worksNo Retagging Required We know how expensive it can be to retag a website, so we took special care to ensure moving a property does not require any retagging. Moving a property can be completed entirely within Google Analytics’ Admin section. Moving a Property In order to move a property from one Google Analytics account (called the “source account”) to another (called the “destination account”), you must have full access to both accounts. This means you must have Edit and Manage Users permissions for both the source and destination accounts. We have these high requirements to ensure only properly authorized users can perform this powerful action; and, in case a mistake is made, the user can move the property back to the source account. Learn MoreTo get started, login to your Google Analytics account, and visit the Admin section. Visit the “Property Settings” page for the property you’d like to move, and select the “Move Property” button in the top right corner. Here’s what the process looks like: Make use of this feature whenever you need it. This is simply one[...]

Google Data Studio for Publishers


As we have seen in a previous post, Google Data Studio (beta) is a great solution for visualizing Ecommerce data. But if you are a publisher and your website is supported by ads, you might be wondering if it would work well for you...wonder no more! In this post we will look at a sample report with real-world data from a publisher.The report below was created for Online Behavior, an ad-supported content website. The ads are delivered using DoubleClick for Publishers (DFP), an ad management solution that helps publishers sell, schedule, deliver, and measure their digital ad inventory. On top of that, the website uses DoubleClick Ad Exchange (AdX), which provides a vast global inventory in real time.With the configurations above in mind, you will notice that the main conversion shown in the Data Studio report below is the metric Publisher Revenue - this represents all revenue coming from DFP and DFP Backfill (in this case, AdX). Please note that this metric is not available by default on Data Studio, if you have the same settings you can create this metric using a calculated field to sum DFP Revenue and DFP Backfill Revenue. In addition to this metric, the website also uses Newsletter Signups as a secondary goal. A typical publisher! Let’s take a look at some of the elements shown in the report above:Scorecard strip: in order to highlight the overall metrics for traffic volume (Users, Sessions, Impressions) and outcomes (CTR, Revenue, Signups) we created a grey strip in the top of the chart. They show the last 28 days values, and right below them you will see a comparison to last period (green is good, red is bad).Line charts: while the total metric value is very important, it is also critical to keep track of the trends. The two line charts in the report will help the viewer understand if there are any sudden spikes or declines that require additional attention. In this case we chose the main volume metric (Impressions) and the main outcome metric (Revenue).Donut charts: who doesn’t love donuts?! Those charts are used to provide an overview of the most important Channels when it comes to the two conversion metrics: Publisher Revenue and Newsletter Signups. In summary, Organic brings a lot of Revenue and Display brings a lot of Signups.Tables: there is no chart that can beat a table when it comes to presenting detailed data. The two tables in the bottom left corner of the report show, for each article and author (author name is sent to Google Analytics through a Custom Dimension), how many impressions, the CTR, and the total Revenue. Using bar charts and heatmaps in a table greatly improves its readability.Bar charts: in the bottom right corner two bar charts were added to add more info about new and returning users and the devices used.If you are a Publisher, we hope this will bring some inspiration! You can check out the full report above using this link. Please note that in order to report DFP data in Google Analytics you will need to use Google Analytics 360 integration with DFP (learn more). Happy visualizing!Posted by Daniel Waisberg, Analytics Advocate [...]