Subscribe: "What's next?", said the cow
Preview: "What's next?", said the cow

\”What\’s next?\”, said the cow

... some thoughts on KM related topics and beyond

Last Build Date: Sun, 08 Apr 2018 05:42:39 +0000


Facing the evidenceawmitchell

Mon, 18 Sep 2006 21:01:22 +0000

One of my interests is in evidence based management. Listening to “The Health Report” from ABC Radio National this morning on my ipod, I realised that there is a much more important area where using an evidence base is important. I was amazed by the stories of how much of medicine practice is not based … Continue reading

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New blog for the Victorian Public Service Continuous Improvement Networkawmitchell

Fri, 28 Jul 2006 05:56:17 +0000

Here’s the blog. The one issue of their newsletter is worth reading for the variety of work that is going on – much of it could be called KM. More newsletters to come soon.

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Open source wiki enterprise strength wiki from SocialTextawmitchell

Tue, 25 Jul 2006 05:44:33 +0000

Ross Mayfiled of SocialText has announced the release of an open source version of their enterprise strength wiki (my employer is a customer). This is an important development for open source and wiki, although perhaps I wouldn’t go as far as Ross when he says that this “changes everything”. The MPL 1.1 licence is here.

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Conversations: the gaps between “real work” tasks?awmitchell

Tue, 27 Jun 2006 23:32:14 +0000

Shawn, over at anecdote, has an interesting item about conversations. He mentions a new book on the topic and some “stinging” critisim from Steve Denning. In part of his post, Shawn states that: I would also say that I have noticed that people in organisation rarely seem to have (or make) the time for conversation. … Continue reading

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SMIF discussion at the Melbourne KMLF and resourcesawmitchell

Tue, 27 Jun 2006 04:57:03 +0000

We recently ran an interesting discussion on social media inside the firewall (smif) at the Melbourne KMLF. Check out the report and some useful resources.

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Use of web 2.0 tools team keep up their for team situational awarenessawmitchell

Wed, 21 Jun 2006 05:01:16 +0000

Just heard about an intriging use of web 2.0 tools to help a small technology strategy team keep up their combined situational awareness about their various inter-related disciplines. It involves (I think) a shared OMPL file, personal OPML files, RSS aggregation, and a shared account. Hope to find out more and report more fully.

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Why Web 2.0 Matters?awmitchell

Sat, 17 Jun 2006 07:12:16 +0000

Hugh McLeod at Gaping Void has drafted a statement that attempts to communicate, to web hostile business leaders, why Web 2.0 matters. In this instance its the wine industry but it provides a structure that could be adopted to, perhaps, any industry. How would it apply in your industry? 

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(Updated) Rich collaboration or wiki?awmitchellCooperation modes using a wiki

Thu, 15 Jun 2006 22:29:56 +0000

Bill Ives (Portals and KM) has written a peice talking about collaboration successes with IBM Lotus Quickplace. This made an interesting contrast to Bill's recent focus on enterprise use of wiki's about which I have blogged and bookmarked. I found myself asking why would a company choose something like Quickplace instead of an enterprise strength … Continue reading

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Preparing for Intranet 2.0awmitchell

Thu, 08 Jun 2006 04:04:54 +0000

Bill Ives over at Portals & KM has released some new material: Kathleen Gilroy and I recently completed a report, Preparing for Intranet 2.0: how to integrate new communication technology into your intranet … This is highly recommended reading for anyone interested in smif (Social Media Inside the Firewall) which (by the way) is the … Continue reading

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More wiki itemsawmitchell

Tue, 06 Jun 2006 10:44:58 +0000

From Bill Ives at Portals and KM come three more useful smif (Social Media Inside the Firewall) entries. Case studies of wiki use at both Novell and Motorola. And then, yesterday, an item on wikis as a "disruptive innovation". Keep up the good work Bill, we're listening.

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33 wikis and the wikiwise 50awmitchell

Tue, 06 Jun 2006 10:24:42 +0000

Via FutureTense, two projects to throw light onto wiki's and how they help with "emergent business". The first, 33 wikis, (already completed) is where they talked about their favourite 33 wikis over 33 days. The second, the wikiwise 50, (just starting) is 50 entries in 50 weeks of wikis "inside the enterprise", which as many … Continue reading

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IBM, is this good customer service? NO!awmitchell

Wed, 31 May 2006 06:20:40 +0000

I recently posted about my hard disk dying. The IBM technician came out today. He brought the wrong hard disk – a 60Gb model rather than the 40Gb I had. He wouldn't let us have the larger drive, he even refused to even try the larger hard disk in my notebook to confirm that … Continue reading

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Knowledge and Information Sharing Behavioursawmitchell

Wed, 31 May 2006 03:31:01 +0000

Shawn at Anecdote posted a list of knowledge behaviours. Jack Vinson of Knowledge Jolt with Jack followed up with some additional behaviours aligned with the individual. I already had the following list (developed for a professional services company) of what I have been calling information sharing behaviours. Consultants participate in knowledge sharing activities develop resources … Continue reading

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Do you have a backup?awmitchell

Fri, 26 May 2006 05:53:13 +0000

About an hour ago my hard disk died. Knowing the perils of technology I have a fairly recent back up of all my content. I know it is going to take a while to get my applications and configuration back the way I like them but that is managable. Apart from losing a couple of … Continue reading

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You never know what might happen if you show a little kindnessawmitchell

Fri, 26 May 2006 03:03:59 +0000

Fifteen year old step daughter of a friend of mine was waiting for her singing lesson yesterday. She noticed a lady setting up tables and chairs nearby, offered to help, and did. “You wouldn’t want a part time job, would you?”, the lady asked… Apparently they have functions every weekend nad sometimes during the week. … Continue reading

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A story of a failed portalawmitchell

Fri, 26 May 2006 00:25:18 +0000

I've heard this story from too many Telstra employess, ex-colleagues, to hold back on it now… It's just a story and so perhaps not fully representative of the truth. But is seems to be a great example of the misapplication of technology to knowledge management. There is minor variation but the mian elements of the … Continue reading

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We’ll miss you Euanawmitchell

Wed, 24 May 2006 22:33:03 +0000

So Euan has had enough of act-km's discussion list moderation policies. I understand his points and share some of his perspective. However, I know that the people who run act-km are doing a good job in difficult circumstances. It's difficult because the group has such a wide variety and levels of interest and expertise (all … Continue reading

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Computer simulations of social decision makingawmitchell

Tue, 23 May 2006 03:30:44 +0000

If computers could create a society, what kind of world would they make? Thanks to the work of an ambitious project that adds a whole new meaning to the phrase, ‘computer society’, in which millions of software agents will potentially evolve their own culture, we could be about to find out. … By the time … Continue reading

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New blog for the Melbourne KMLFawmitchell

Tue, 23 May 2006 00:39:18 +0000

I'm a committee member of the Melbourne Knowledge Management Leadership Forum which is a local (Melbourne, Victoria, Australia) knowledge management networking group. Shawn Callahan, Luke Naismith, Keith De La Rue, Frank Connelly and I (collectively known as the KMLF Committee) met for lunch yesterday and during the discussion on what shall we do for KMLF … Continue reading

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Example of wiki useawmitchell

Thu, 18 May 2006 04:51:10 +0000

Some pages are worth republishing, and this is done by taking the page name and push it through a simple PHP script I’ve got that fetches the page content through web services and displays them on our various other webs. Over time this will probably run the whole website, but currently there’s an assorted pages … Continue reading

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Did you miss me?awmitchell

Thu, 18 May 2006 01:01:00 +0000

I'm back. Still busy however I expect to post more frequently now.

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Take note of this…awmitchell

Thu, 16 Mar 2006 04:30:32 +0000

Takenote is pretty cool. You type a note and address it, and Staedtler will physically write it and put it in the post for you. I’ve always thought that there is something special about getting (or writing) a hand-written note and this is a very engaging and modern way to do it. [Disclaimer: I know … Continue reading

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KM for Professional Services, Day 2awmitchell

Fri, 10 Mar 2006 04:15:27 +0000

Kark-Erik Sveiby, aptly described as one of the founding fathers of KM, gave the keynote on day 2 of the recent KM for Professional Services conference. Mark Schenk reports one highlight. Another interesting point was that “KM has failed to make the business case”. His solution, don’t create a KM Strategy, create a knowledge-based business … Continue reading

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KM for Professional Services, Sydney Australia, Day 1awmitchell

Mon, 27 Feb 2006 07:06:16 +0000

Just spent the day with 25-30 others at Ark Group’s “KM for Professional Services” event. A valuable day. Two highlights: Stuart Kay, Knowledge Manager, Baker & McKenzie. Offering two cases of firms which represented an amalgum of (1) management consultancy firms and (2) law firms. Characterising differences between the firms cultures and hence approaches to … Continue reading

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The Intranet is a Processawmitchell

Fri, 24 Feb 2006 01:38:10 +0000

jmc has something when he characterises the intranet as a process. I particuarly like the three arrows – “You need 3 flows of information – top down, bottom up and horizontal.” Applies equally in KM as just for Intranet I think. [via ColumnTwo]

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In Sydney 27th & 28th Februaryawmitchell

Fri, 24 Feb 2006 00:41:17 +0000

Anyone want to catch up either evening?

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Word of the moment: brrreeeportawmitchell

Tue, 14 Feb 2006 03:56:48 +0000

Scoble has started a game to help us Z-list bloggers get some airtime. I’ll play: brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, brrreeeport, etc. You can see the results on Technorati.

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Are you into smif?awmitchell

Mon, 13 Feb 2006 03:20:11 +0000

smif = social media inside the firewall This is my main area of interest at the moment. I’ll be going back and retagging some of my old posts and links. You will see the results here and here. Are you into smif too? Use smif and we’ll find more cool stuff.

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Intranet Review Toolkit – Recommendedawmitchell

Wed, 08 Feb 2006 06:13:19 +0000

I’ve recently downloaded the Intranet Review Toolkit from James Robertson at Step Two Designs and I see I am not alone. I often think that progress in any area requires a clear view of where you are and at least some ideas aboout where you want to be. This toolkit provides both for your intranet. … Continue reading

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Yahoo! Groups to improve as a result of act-km terminationawmitchell

Sun, 05 Feb 2006 22:07:39 +0000

RE: the actKM saga. In a message to the new actKM email list, convenor Mark Schenk, tells us that the original Yahoo! Group for act-km has been restored. Some interesting points: “We really need to thank the many people who have used their networks to influence senior people in Yahoo, and the many individuals, groups … Continue reading

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Driving RSS adopitonawmitchell

Sun, 05 Feb 2006 21:57:44 +0000

Dave Winer discusses what’s needed to drive RSS adoption – to “break through” – though Scoble thinks that break through has alredy happened. Great post, Dave. It’s a discussion we very much need to have. One addition. You talk about “brain-dead simpicity” but I think you’re understating the solution when you say “All that would … Continue reading

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The new actKMawmitchell

Wed, 25 Jan 2006 03:40:33 +0000

The actKM discussion group has been resurected. From an email from the convenor, Mark Schenk: You may be aware that the actKM discussion group hosted on Yahoo! Groups disappeared without warning on 15 January 2006. We have not been able to extract any explanation or assistance from Yahoo, and have decided to proceed on the … Continue reading

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Email into RSSawmitchell

Tue, 24 Jan 2006 21:25:01 +0000

A few days ago I asked if there was a service that could turn my email into an RSS feed. The answer is “yes”. From [via Micro Persuasion]: Keep Up With Specific Emails Via RSS. Mailbucket will pump any emails into a feed that you forward to Just create an Outlook rule against … Continue reading

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What’s happened to the ActKM forums?awmitchell

Fri, 20 Jan 2006 02:26:29 +0000

One of my favourite KM online forums — act-km on Yahoo! Groups — has disappeared. Act-KM where are you? 😦

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Is there a service that can turn my email into RSS?awmitchell

Fri, 20 Jan 2006 00:18:47 +0000

Steve Rubel asks “Will RSS Revolutionize Email Newsletters?” and points to a new service called squeet that will turn RSS into email. As I commented on Steve’s blog. As an email newsletter consumer, I want my newsletters turned into RSS feeds so that I can read them in the same way I read my blogs. … Continue reading

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Social software inside the firewall (Melbourne lunch)awmitchell

Mon, 16 Jan 2006 22:10:28 +0000

Our lunch went off very well with Matt Moore, James Farmer, Michael Spect, and Shawn Callahan and Andrew Rixon attending while Cameron Reily could not make it. It’s always great to meet interesting people – some of them for the first time. As usual there were multiple conversations going on. Here’s some of what I … Continue reading

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Blog usabilty (top 10 mistakes) Jacob Neilsonawmitchell

Tue, 10 Jan 2006 20:44:52 +0000

Interesting item from Jacob Neilson. What mistakes have you made? What mistakes am I making right now?

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Melbourne, 16th January, informal lunch on “Social Software inside the Firewall”awmitchell

Sun, 08 Jan 2006 23:54:43 +0000

Following on from a recent get together in Sydney, we’ve decided to have a similar event in Melbourne. So, if anyone is interested in the use of social software (blogs, tagging, rss, podcasts, etc) inside an organisation then come along and meet like minded people for an informal chat over lunch. Venue yet to be … Continue reading

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How to get response in online forumsawmitchell

Thu, 05 Jan 2006 22:01:24 +0000

Jack Vinson post that information acquisition needs context. This reminds me about some simple rules I throught about some years ago to get the most out of participation in online forums. This was a time before blogs.  And most of the online forums I participated in were for resolution of technical problems: Be polite. Most … Continue reading

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Corporate bloggers should interview other bloggersawmitchell

Mon, 19 Dec 2005 21:24:48 +0000

Great idea for corporate bloggers. In fact, if I were telling a company what to do, advice now would be:1) Get an RSS aggregator.2) Read 50 blogs for at least two weeks that interest you.3) Interview at least five of those bloggers.That will get you to start thinking about blogging as a listening device rather … Continue reading

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What’s needed to make RSS simple – behind the firewallawmitchell

Mon, 19 Dec 2005 21:01:28 +0000

I’m actually a lot more worried about other things rather than can an average user figure out what subscribing is for. I have no doubt they’ll figure it out. … the thing I’ll be asking in my next interview is just how manageable have they made the feeds. After getting several hundred feeds myself it … Continue reading

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In Praise of Wikipediaawmitchell

Wed, 14 Dec 2005 03:38:01 +0000

The December issue of Online Currents (sorry, paid subscription required) has a good article by Glena Browne titled In Praise of Wikipedia. Glenda is very specific about what she likes (free, collaborative, explicit, can be challenged, useful features, well-structured, big, growing, fun and fast) and what’s wrong (no guarantee of accuracy, readability, appropriatness or balance, … Continue reading

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The sorry state of Australian bloggingawmitchell

Wed, 14 Dec 2005 03:18:49 +0000

Very interesting post from Ross Dawson about the sorry state of Australian blogging. While business success increasingly depends on enabling more open information flows inside and outside the organization, actually making this happen requires substantial courage and foresight. Despite Australia’s relative economic success, the corporate sector still seems to be driven more by cost-containment than … Continue reading

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So where are all the enterprises using blogs inside the firewall?awmitchell

Tue, 13 Dec 2005 21:12:35 +0000

Had a very interesting lunch yesterday disucssing the topic of social media inside the firewall. Mostly touching on topics of RSS, blogs, wikis and podcasts but also other social tools like SNA and tagging. Lots of interesting people including Ross Dawson, Trevor Cook, James Dellow, Matt Moore, Brad Kassell, Ben Cooper, and Robert Perey. Frank … Continue reading

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Where does my weblog title come from?awmitchellHattie and the fox

Fri, 09 Dec 2005 20:41:13 +0000

My weblog title is a post from one of my favourite children’s books: Hattie and the fox, by Mem Fox. In it, the cow is always asking “What’s next?”. I like that.

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Interview with Ratan Tata – a good corporate citizenawmitchell

Thu, 27 Oct 2005 21:50:00 +0000

And companies that are not good corporate citizens—that don’t hold to standards and that allow the environment and the community to suffer—are really criminals in today’s world. The McKinsey Quarterly: What’s next for Tata Group: An interview with its chairman (Free subscription required.) The world needs more leaders like Ratan Tata.

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Guidewire report on “Blogging in the Enterprise”awmitchell

Mon, 24 Oct 2005 22:09:35 +0000

Can’t recall where I first saw this. At the recent BlogOn conference Guidewire released the summary results of a survey on blogging adoption. Some statistics that I think are quite unbelieveable: 89% of organisations blog now or plan to start soon. 55% of corporations have adopted blogs for both internal (91.4%) and external (96.6%) communications, … Continue reading

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Push vs Pullawmitchell

Mon, 24 Oct 2005 01:53:44 +0000

Very interesting article discussing the concept of push vs. pull approaches to mobilising organisational resources. (IMO worth the free subscription required.) Many companies continue to operate on the flawed assumption that demand is intrinsically foreseeable. But others are beginning to embrace a more flexible approach to setting in motion (or mobilizing) tangible and intangible assets … Continue reading

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My bloggingawmitchell

Tue, 04 Oct 2005 01:24:50 +0000

It’s taken a long time to reach the point where I want to blog externally. The final step was blogging behind the firewall and finding that it did help my thinking and that I could keep it up.  Blogging on the www will be an interesting experiment.

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