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Created and curated content around improving customer experience, primarily focused on enterprise and government solutions. Ben Watson is a Principal Customer Experience Strategist for the Digital Enterprise Solutions Business Unit, where he is focused on

Last Build Date: Tue, 14 Jun 2011 13:17:10 +0000


6.5.3 – Six tips for #CQ5 from 3|SHARE

Tue, 14 Jun 2011 13:17:10 +0000

Great tips for anyone seeking success out of the gate with their web projects! [View the story “6.5.3 – Six tips for #CQ5 from 3|SHARE” on Storify]


Tue, 31 May 2011 16:35:42 +0000

In today’s brief customer journeys, customer experience professionals are both artists and scientists collaborating on behalf of our most important benefactor.   As artists we want to visualize and experiment with these benefactor touch points but there is this wall of … Continue reading

Insert your card. A walk-up UX fairy tale of yore.

Fri, 08 Apr 2011 13:02:25 +0000

It’s 8:58 PM on a balmy Friday night and the local wine merchant is about to roll down the steel cage door. Why is always at these little Friday night soirees that no one ever brings enough imbibe to keep … Continue reading

User-centric: how much UX is too much UX?

Sun, 27 Feb 2011 15:34:56 +0000

Originally posted on the @bitpakkit UX/Customer Experience blog. This is part of an enterprise UX and architecture whitepaper that a few folks at Adobe have been working on for release soon. This particular part has been removed from that paper … Continue reading


Mon, 31 Jan 2011 12:42:40 +0000

ILUVUXDESIGN from lyle on Vimeo. Who doesn’t love a good UX design, and who doesn’t get totally frustrated with bad experience design. Hail to all the great UX designers of the world. Spread the love for UX design !!!

Building permanent bridges to great customer experience

Mon, 06 Dec 2010 15:16:36 +0000

Ben Watson uses customer and analyst proof points to build a case for choosing a logical and effective place to start for your customer experience initiatives. Continue reading

MAX Announcement: LiveCycle 2.5 adds supported solutions and mobile clients

Mon, 25 Oct 2010 05:03:10 +0000

Today at Adobe MAX, we announced the availability of Adobe LiveCycle Enterprise Suite 2.5, a new version of our suite for helping organizations deliver superior customer experiences across personal computers and mobile devices. Increasingly Adobe is putting the customer and employees that … Continue reading

Create a LiveCycle Data Services ES2 application

Mon, 18 Oct 2010 21:19:38 +0000

From Scott Broderson The new Create a LiveCycle Data Services ES2 Application tutorial steps you through the development of a FlashBuilder application that uses Data Services ES2 and a back-end database to manage run-time data. Based on the Data Services Engineering Support … Continue reading

LiveCycle Data Services continues to Blaze a trail through the enterprise

Wed, 01 Sep 2010 19:55:22 +0000

Colleague Damon Cooper recently posted a good post on the reasons that our enterprise customers are increasingly choosing LiveCycle Data Services to deliver rapid, reliable messaging to Flex-based applications. I quote his article below: “ The question of when should … Continue reading

UX Community Day in NYC Recap

Mon, 30 Aug 2010 15:16:40 +0000

Last week I had the pleasure of hosting Adobe’s first UX Community Day targeted at our enterprise partners in NYC. The day proved to be a hit with the attendees, and even though I felt like we pushed the boundaries … Continue reading