Preview: CallCenter Tools
The original CallCenter Podcast. Focusing on improving CallCenter and HelpDesk Operations.
For more information see our website at CallCenterTools.net or email us at CallCenterTools@gmail.com
Thanks for listening and enjoy the show!
Last Build Date: Thu, 04 Mar 2010 06:35:12 PST
CallCenter Tools - Episode 4 - Phone Etiquette
Fri, 21 Apr 2006 09:16:34 PDT
A Google search for "callcenter bad experience" results in about 38 thousand results. Why are so many people having so many bad experiences? What can we do to fix this?
This show deals with etiquette while on the callcenter phone. Everything from how to answer a phone, to how to put a caller on hold, to how to end a call are discussed and debated. Wayne, an award winning CallCenter employee, joins Rick and Rob for this show to share some tips and techniques he has learned over the years.
If you have any comments or questions about the show, send them to CallCenterTools@GMail.com or leave a comment below. Thanks for listening and we hope you enjoy the show!Click on the headset below to download the latest podcast, or click here to subscribe in iTunes.
CallCenter Tools - Episode 1 - Introduction
Sat, 08 Apr 2006 14:51:28 PDT
Welcome to the introductory episode of CallCenter Tools. In this introductory episode Rick and Rob introduce themselves and go over their thoughts and ideas for the upcoming season. All aspects of HelpDesk and CallCenter operations will be covered, from hiring, to training, to reviewing and mentoring, to SLA and ACD management. If you have any feedback, send it to CallCenterTools@GMail.com or leave a comment below. Thanks for listening and we hope you enjoy the show!Click on the headset below to download the latest show, or click here to subscribe in iTunes.(image)