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Technical Support from the Inside

Last Build Date: Tue, 16 Jul 2013 09:06:00 +0000


Visual Basic 6 on Windows 8

Tue, 16 Jul 2013 09:06:00 +0000

For those interested and supporting legacy visual basic applications and need to install VB6 onto your windows 8.1 builds heres how: (tested with the pro-preview build which you can download, test and give us feedback - 1) run setup as administrator from the vb6 installation media2) go through the custom setup and de-select the data...

Interesting o365 postings for April

Mon, 15 Apr 2013 04:42:43 +0000

Customers have often asked how to create custom menus in the lync client - So here is a supported  method for doing this…   The Microsoft Lync2013 mobile client for Android was released this past weekend. This article discusses some of the key features and links to the download.   The new sign-in...

Unable to view presence in Outlook web access

Tue, 26 Feb 2013 07:37:31 +0000

In several cases that have been reported to the Microsoft Lync Online services, we are seeing  customers reporting that they are unable to view presence information correctly inside their OWA environments.  One possible reason for this could be that you are experiencing a UPN/SIP mismatch. The steps below will perform the UPN swap. 1. Log...

Lync Desktop sharing fails when one user is internal and one is external in your network

Tue, 04 Dec 2012 07:17:00 +0000

Had a customer recently report that they weren't able to perform desktop sharing with their clients outside of their corporate firewall. Looking at the reports showed this error ms-client-diagnostics: 24; reason="Call failed to establish due to a media connectivity failure when both endpoints are remote";CallerMediaDebug="application-sharing:ICEWarn=0x320,,,RemoteSite=,PortRange=50040:50049,LocalMRTCPPort=57498,LocalLocation=1,RemoteLocation=1,FederationType=0"This usually is down to port configuration settings on your network...

Conversation History not being saved in Lync…?

Mon, 03 Dec 2012 08:37:42 +0000

We're seeing a lot of reported cases where customers conversation history is not being saved. The most common reason is that your mailbox may have over 1000+ folders, if you might be in this situation and your users are reporting this, then you can check their mailbox by performing this quick powershell cmd to count...

Lync resources – October 2012

Tue, 30 Oct 2012 05:53:05 +0000

Recently published official lync material for October:   Powershell command to find the version of Lync Server and OCS 2007 R2 Server Installed Components   Delivering Lync Real-Time Communications Over Wi-Fi The Delivering Lync Real-Time Communications Over Wi-Fi white paper is now available from the Microsoft Download Center. This white paper describes how Lync...

Support troubleshooting tools available in Windows Server 2012…

Fri, 19 Oct 2012 03:42:00 +0000

Here is a general introduction to some of the tools available in Server 2012, worth knowing especially for hybrid scenarios with customers running windows 2012 and Lync cloud environments. Deep within Windows 2012 is something called NDF (Network Diagnostics Framework) and ETW (Event Tracing for Windows) which facilitates much of the functionality found traditionally in...

Windows PowerShell Self-Training Resources

Thu, 31 May 2012 01:17:15 +0000

The list below is provided for those who wish to become familiar with Microsoft PowerShell 2.0.  These resources are all available online and free of charge.   Top Level Site for PowerShell:  Windows PowerShell Training  Windows PowerShell Getting Started Guide Scripting with Windows PowerShell PowerShell Essentials for the Busy Admin (5 part video series)...

Lync Error: "Cannot Sign into Lync" or "The sign-in address was not found"

Mon, 02 Apr 2012 04:54:38 +0000

One possible solution which is to refresh Lync cached endpoints.  When Lync 2010 connects to a specific front-end server, it caches that endpoint to make the sign-in process faster in the future. However, sometimes the endpoint can be changed which can cause your user sign-in to fail. To delete the endpoint cache, follow these steps:...

LYNC Tools, Whitepapers, Documentation and SDK’s – December 2011

Thu, 12 Jan 2012 01:05:00 +0000

Below are the latest downloadable tools and whitepapers that were collected from December.   Microsoft Lync Server 2010 Resource Kit Tools Microsoft Lync Server 2010 Resource Kit Tools are provided to help make some routine tasks easier for IT administrators who deploy and manage Lync Server 2010. Microsoft Lync Server 2010 Mobility Service and Microsoft Lync...