Last Build Date: Mon, 27 Mar 2017 00:33:54 EDTCopyright: copyright © 2017 Dow Jones & Company, Inc.
Wed, 22 Mar 2017 20:48:04 EDTScott McCartney examines an online dating promotion for loyalty points involving British Airways, Match and eHarmony with unintended consequences.
Wed, 08 Mar 2017 20:24:57 ESTThe airline’s Mint service is gaining fans and forcing American and Delta to lower business fares between New York and Los Angeles, Scott McCartney writes.
Wed, 01 Mar 2017 19:53:11 ESTYou’re in Group One, which means your group boards fifth: Airlines can’t figure out how to get people onboard quickly and without drama, Scott McCartney writes.
Fri, 24 Feb 2017 16:04:01 ESTScott McCartney finds the agency surprisingly adept at solving problems with PreCheck via social media and answering questions like, ‘Are live bees OK for carry-on?’
Wed, 15 Feb 2017 21:16:51 ESTAustin’s Departure Lounge books your trips while doubling as a wine and coffee bar. It’s one of a new breed of vacation planners, Scott McCartney writes.
Wed, 08 Feb 2017 21:07:23 ESTMore companies, individuals and families are seeking training for travel disasters such as terrorist attacks, kidnappings and storms. Some classes include realistic reenactments with fake guns and masked men.
Wed, 01 Feb 2017 12:47:39 ESTThe Transportation Department is trying to crack down as more pets come on board; emotional-support animals vs. service dogs, writes Scott McCartney.
Wed, 25 Jan 2017 18:50:42 ESTSystems can leave guests pushing buttons in vain. Now some travelers have started resisting, scouring thermostat manuals to uncover secret overrides of the override.
Thu, 19 Jan 2017 22:19:33 ESTFrequent fliers use professional bookers and new online services to find award seats and redeem miles as airlines make it tougher, writes Scott McCartney.
Thu, 12 Jan 2017 09:13:40 ESTScott McCartney’s annual analysis of U.S. carriers again shows a smaller competitor ahead of Delta, United and American.
Thu, 05 Jan 2017 02:52:35 ESTThe rise of premium economy, bare-bones sections of coach, more computer outages and other trends to watch from Scott McCartney.
Thu, 08 Dec 2016 00:07:23 ESTThe distance between your eyes and the seat in front of you on a plane is the latest spot to shrink just like legroom and seat size.
Wed, 30 Nov 2016 22:22:39 ESTScott McCartney looks at how often Kayak, Hopper and Google Flights make the right call to buy or wait.
Wed, 15 Apr 2015 19:28:34 EDTThe Middle Seat: U.S. airlines’ shift to smaller, single-aisle jets for many domestic flights packs in first- and business-class seats but leaves fewer coach seats and cheap fares.
Wed, 08 Apr 2015 20:37:52 EDTIn Houston, Bush Intercontinental and Hobby airports are swiftly expanding to compete for overseas travelers and drive down fares.
Sun, 05 Apr 2015 23:43:28 EDTBooking a flight gets more complicated with Expedia’s mergers and Google’s entry into the fray, Scott McCartney writes.
Wed, 25 Mar 2015 20:38:12 EDTNew systems in bulky boxes eat away at the space in front of your seat, Scott McCartney reports.
Mon, 23 Mar 2015 10:48:41 EDTExchange rates make trips to Paris, Rome and other popular spots friendlier for U.S. travelers, writes Scott McCartney.
Wed, 11 Mar 2015 19:12:20 EDTThe Middle Seat: Scott McCartney breaks down the flights airlines are likeliest to spike first and the fastest ways to get where you’re going.
Thu, 07 Aug 2014 14:14:08 EDTFliers find more options for taking the circular route home, with plenty of stops along the way.
Sun, 26 Jan 2014 19:02:50 ESTNew devices aim to boost fuel efficiency and save passengers time at the airport gate.
Thu, 20 Sep 2012 14:32:51 EDTThe age-old problems of pickpocketing and purse snatching are alive and well in several popular tourist destinations, police and other experts say.
Thu, 11 Mar 2010 11:52:10 ESTAirlines are threatening to cancel scores of flights in response to new rules that give fliers more rights.
Tue, 23 Sep 2008 17:59:00 EDTThough oil prices are falling, airline passengers aren't likely to see any fee relief.
Tue, 16 Sep 2008 11:17:00 EDTBig changes in the nation's air traffic this summer are starting to improve fliers' experience.
Fri, 12 Sep 2008 18:11:00 EDTThe big airlines are the ones most likely to lose your luggage. Over the last decade, United, American and Delta have the worst baggage-handling records among major airlines.
Thu, 21 Aug 2008 18:35:00 EDTGet ready for a wave of airline rules requiring you to stay at your destination a minimum number of days or over a Saturday night -- if you want the cheapest tickets. The move is an effort to force business travelers to pay more for flights.
Wed, 13 Aug 2008 20:20:00 EDTCompanies trying to cut travel costs are stepping up efforts to enforce corporate travel policies. A new breed of electronic tools let travel managers ferret out offenders without having to manually scour expense reports.
Tue, 05 Aug 2008 20:40:00 EDTDelta will provide Wi-Fi access throughout its entire domestic fleet. Airlines have debated for years over what new technology to install in planes and the winner appears to be Internet hot spots. For travelers, this can be a mixed blessing.
Wed, 30 Jul 2008 20:37:00 EDTIn 2004, United launched an experiment converting all flights for its most-important routes into a premium service called United p.s. Many passengers love the service, and it shows that U.S. travelers will pay extra for a better seat, even if it isn't the cheapest fare.
Wed, 23 Jul 2008 19:04:00 EDTLast year, US Airways was worst among major airlines in on-time performance in the U.S. So far this year, it's No. 1. It's proof that even under adverse conditions, airlines can run on-time if they are well-run. Here's what US Airways is doing right.
Wed, 16 Jul 2008 11:17:00 EDTThe 1960s Broadway revival "Boeing Boeing" channels a feeling of nostalgia for the bygone days when flying was enjoyable. With the hassles and unpredictability of air travel today, more and more fliers long for what flying once was.
Thu, 10 Jul 2008 21:39:00 EDTAfter last summer's travel nightmare, airlines and the federal government promised that things would be better this year. But, so far, summer travel is still a mess -- a result of bad weather, financially strained airlines and major air-traffic congestion.
Mon, 07 Jul 2008 23:53:00 EDTMany foreign airlines refund taxes, fees and fuel surcharges on canceled nonrefundable tickets. But the U.S. levies the taxes at the point of purchase, refunding only if the fare is fully refundable.
Thu, 26 Jun 2008 14:22:00 EDTEnding government limits on flights between the U.S. and Europe was supposed to ignite lots of new competition and offer consumers cheaper fares across the Atlantic. Headlines heralded a "boom in trans-Atlantic travel." But so far, the "Open Skies" treaty has stimulated only a couple of new flights.
Wed, 18 Jun 2008 17:19:00 EDTAs airlines prepare to start collecting fees on checked luggage, they are also getting ready to strictly enforce limits on carry-on baggage, worsening the battle for overhead-bin space.
Thu, 12 Jun 2008 21:17:00 EDTFew consumers know how much they are paying for gas when they fly on an airline. It turns out to be shockingly high at today's prices -- well more than half the cost of the average ticket on many routes.
Fri, 06 Jun 2008 18:16:00 EDTAs airlines thin fleets and trim routes, travelers can expect full planes and ever-higher fares. Video
Tue, 27 May 2008 21:48:00 EDTThe biggest change that vacationers will find at the airport this summer is the additional costs to travel before you take off. As the summer travel season kicks off this week with crowded airports, packed planes and nervous travelers, here are some tips to make it all easier.
Thu, 22 May 2008 10:53:00 EDTBefore you get too upset about airlines slapping a $15 fee to check just one piece of luggage, know this: Oil prices are just killing airlines. And until prices come down, travelers can expect more of the same.
Wed, 21 May 2008 11:39:00 EDTSummer travelers worried about getting stranded at an airport because of storms, missed connections and canceled flights have new ways to protect themselves -- for a fee.
Tue, 13 May 2008 17:47:00 EDTIn an effort to ease traveler anxiety and maybe even improve airport security, the TSA is rolling out a new setup where fliers are asked to self-segregate into different screening lanes depending on their security prowess. But not everyone is a believer.
Wed, 07 May 2008 17:08:00 EDTPeople do things on airplanes that they would never do in other public settings. They pluck eyebrows, polish nails, pick noses and worse. One reason may be the decline in air service.
Thu, 01 May 2008 19:25:00 EDTAirlines and airports say they have new procedures to prevent prolonged delays aboard airplanes, and the number of planes left sitting for three hours or more has recently declined. But there's a trade-off: more cancellations.
Tue, 25 Mar 2008 00:35:00 EDTAs oil prices rise, airlines are cutting less-profitable flights, leaving travelers with fewer options at higher prices – and undermining unique operations such as the Las Vegas "midnight hub" operated by US Airways.
Tue, 11 Mar 2008 15:53:00 EDTAirlines are under mounting pressure to reduce greenhouse gas emissions that contribute to global warming. As a result, airlines are now realizing that environmental issues may be the greatest threat to the future growth of air travel.
Mon, 25 Sep 2006 15:18:00 EDTBritish Airways' decision to continue a fully loaded L.A.-to-London flight despite losing an engine seconds after takeoff -- surprising air-traffic controllers -- renewed attention on an age-old issue in aviation: safety versus economics.