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I've Been Mugged Blog

Consumer views and news since 2007 about identity theft, privacy, and corporate responsibility -- by George Jenkins

Updated: 2017-01-10T09:00:00-05:00


2 Credit Reporting Agencies To Pay $23.1 Million To Settle Deceptive Advertising Charges


Last week, the Consumer Financial Protection Bureau (CFPB) announced the actions it had taken against two credit reporting agencies and their subsidiaries for deceptive advertising practices with credit scores and related subscription programs. The CFPB announcement explained: "TransUnion, since at least July 2011, and Equifax, between July 2011 and March...

Lifelock to Pay $100 Million To Settle Charges By FTC That Company Violated A 2010 Court Order


During the run-up to the holiday season, the U.S. Federal Trade Commission (FTC) announced a settlement agreement where Lifelock will pay $100 million to settle charges that it violated a 2010 federal court order to properly secure customers' sensitive personal information, and stop performing deceptive advertising. The identity protection service...

Experian Data Breach Affects 15 Million T-Mobile Customers, And Highlights Privacy Concerns


Experian, one of the three major credit-reporting agencies in the United States, announced last week a data breach at affected at least 15 million T-Mobile customers. Unauthorized persons accessed an Experian server which contained personal information about consumer who had applied for T-Mobile USA services between September 1 and September...

OPM And DOD Hire ID Experts For Credit Monitoring And Post-Breach Services


Just before the long holiday weekend, the Office of Personnel Management (OPM) and the Department of Defense (DOD) announced a contract with Identity Theft Guard Solutions LLc (a/k/a ID Experts) to assist the 21.5 persons affected by the massive breach first reported in June. The contract provide three years of...

Medical Informatics Engineering Breach Highlights Breach Notice, Privacy, And Cloud-Storage Issues


In early June, Medical Informatics Engineering (MIE) announced a data breach where unauthorized persons accessed its systems. The breach at MIE, an electronic health records vendor used by many health providers, exposed the sensitive Protected Health Information (PHI) of an undisclosed number of patients in several states. MIE began to...

FTC Alleged Lifelock Violated 2010 Settlement Agreement. Company Stock Price Plunged


You've probably seen the advertisements on television. Lifelock provides identity protection services. Last week, the U.S. Federal Trade Commission (FTC) took action against Lifelock for allegedly violating the terms of its 2010 settlement. The FTC press release: "... from at least October 2012 through March 2014, LifeLock violated the 2010...

What Breach Victims Need To Know About Target's Credit Monitoring Service Offer


At least 70 million shoppers were affected by the Target data breach. To help breach victims protect themselves, Target arranged free credit monitoring services by Experian. Is the credit monitoring service offered by Target a good deal? To answer this question it is important to understand the risks. Protecting yourself...

JPMorgan Chase To Pay About $1 Billion in Fines To Settle Charges By Regulators


An earlier post reported that both the Consumer financial Protection Bureau (CFPB) and the Office Of The Comptroller Of The Currency (OCC) were considering fines for JPMorgan Chase, after allegations about how the bank sold identity theft protection services to credit card customers, and collected past-due bills from customers. The...

Regulators Prepare Fines For JPMorgan Chase


Just before the long holiday weekend, the New York Times reported about possible fines for the bank, JPMorgan Chase. The possible fines result from investigations by the Consumer financial Protection Bureau (CFPB) and the Office Of The Comptroller Of The Currency (OCC) into allegations about how the bank sold identity...

Class Action Settlement Proceeds With Bank Of America Credit Protection Service Customers


Back in August 2012, Bank of America agreed to pay $20 million to settle a class-action lawsuit about alleged deceptive marketing with its credit protection services. Also in August, the bank announced that it had decided to independently stop accepting new customers for its credit protection services and to terminate...

Class Action Settlement For Users Of Identity Protection Services With Discover Financial Services


Last week, I received a notice from Discover Financial Services about a class-action settlement offer for consumers who used one a Discover identity protection service: "If you were enrolled in or billed for Discover Payment Protection, AccountGuard, Identity Theft Protection, Profile Protect, Wallet Protection, The Register and/or Credit Score Tracker...

Sony Used Obsolete Data Security Software; Debix Offered


On Friday, eWeek reported that the massive Sony Playstation Network data breach could have been avoided if Sony had used basic online data security measures: "Sony failed to use firewalls to protect its networks and was using obsolete Web applications, which made the company’s sites inviting targets for hackers, a...

Nearly 1 Million Lifelock Customers To Receive Checks From The FTC


Well, this press release says it all. Last Thursday, the U.S. Federal Trade Commission (FTC) announced in a press release that it is mailing refund checks to victims of Lifelock's allegedly false marketing claims: "In March 2010, FTC Chairman Jon Leibowitz announced that LifeLock had agreed to pay $11 million...

A Review of Bank of America PrivacySource


A couple weeks ago, I received a letter from Bank of America via postal mail: "Records Request Please Review Important information Below Please Reply Within: 14 Days" "THIS NOTICE IS REQUIRED BY LAW You have the right to a free credit report from or 877-322-8228, the ONLY authorized source...

Identity Protection Advice For Consumers When On Vacation


Intersections, the provider of Identity Guard and several credit monitor services for big banks, and the Identity Theft Assistance Center (ITAC) advise consumers to take several precautions to protect their identity information, bank, and financial accounts when traveling on vacation. To guard against home burglary: "... before you leave: Have...

My ID Alert From Capital One (Product Review)


A few days ago, a representative from Capital One Bank, where I have a credit card account, called me at home about identity theft. The representative was polite and asked if I knew much about the increasing risks of identity theft. Her solution was to sign me up to My...

AvMed Breach Affects 1.2 Million Florida Residents


A data breach in December 2009 at AvMed Health Plans included the theft of the Social Security numbers, names, addresses, birth dates, and health records of both current and former AvMed subscribers. Two laptop computers containing the records were stolen from the company's Gainesville office in December. 360,000 breach victims...

Poll: Readers' Attitudes About Offshore Outsourcing


Over the past few months, I ran an informal poll on this blog asking readers about their attitudes toward offshore outsourcing. While corporations are good at assembling resources and products from various geographic areas to deliver low-priced goods to consumers, a seldom discussed aspect is that corporations also transmit customers'...

A Review Of


I saw the ad below recently on late-night television. Perhaps you have seen it too: I know Ben Stein more for his comedy than his economic commentaries. He's also in some funny cable TV service commercials with Shaq. So, I have nothing against Stein. Everyone has to make a living....

FTC Changes Disclosure Rules For Sites Offering "Free" Credit Reports


In a press release late last month, the U.S. Federal Trade Commission (FTC) announced new disclosure rules that will go into effect on April 2 for Web sites offering "free" credit reports. The new rules aim to help consumers better understand Web sites offering "free" credit reports. The new FTC...